Phone was sitting turned off on my night stand and this is what I come home to.
Ouch! Looks like the battery swelled a bit!
perfoliate said:
Ouch! Looks like the battery swelled a bit!
Click to expand...
Click to collapse
Getting the run around from Motorola, they say its physical damage which voids the warranty and they are not sure they will replace it. This is a replacement for my original which was defective but the warranty should have transferred to this one. They say they will get back to me in 24 hours after someone higher up looks at the pics I sent in. I don't use it any more as I bought an iPhone 6 and went to the dark side but they still need to replace it.
kzoodroid said:
Getting the run around from Motorola, they say its physical damage which voids the warranty and they are not sure they will replace it. [...]
Click to expand...
Click to collapse
I'd say from the pics it seems obvious the damage came from the inside, where user damage most often comes from the outside.
marco_ said:
I'd say from the pics it seems obvious the damage came from the inside, where user damage most often comes from the outside.
Click to expand...
Click to collapse
Users can cause damage on the inside. This is a Developer Edition, so it could be unlocked, rooted, overclocked, etc. Just saying...
fury683 said:
Users can cause damage on the inside. This is a Developer Edition, so it could be unlocked, rooted, overclocked, etc. Just saying...
Click to expand...
Click to collapse
Since it is a Developer Edition unlocking the boootloader is covered in the warranty (hence the higher price).
Overclocking a device should never make the battery cook/explode. My guess is the damage was not inflicted bij an exploding X8 SOC.
kzoodroid said:
Phone was sitting turned off on my night stand and this is what I come home to.
Click to expand...
Click to collapse
Was it charging?
The only thing that would have caused that is a failed battery. It appears to have puffed up to extreme levels.
Better then bursting into flames at least...
I'm glad at least it didn't caught on fire and burn down your house.
Drew66 said:
Was it charging?
Click to expand...
Click to collapse
No it was turned off for a week and sitting on a table.
fury683 said:
Users can cause damage on the inside. This is a Developer Edition, so it could be unlocked, rooted, overclocked, etc. Just saying...
Click to expand...
Click to collapse
It's fully stock except for the unlocked bootloader and as have stated previously it was turned off and disconnected from the charger just sitting on a table.
marco_ said:
Since it is a Developer Edition unlocking the boootloader is covered in the warranty (hence the higher price).
Overclocking a device should never make the battery cook/explode. My guess is the damage was not inflicted bij an exploding X8 SOC.
Click to expand...
Click to collapse
The issues tech support were having last night are: 1). this is a replacement phone for my original which had cell radio issues and they weren't sure the original 1 year warranty transferred over to this one 2). physical damage voids the warranty as they assume it's caused by the user dropping it 3.) they've never heard of a battery exploding when the phone was turned off and not charging. Having the phone in hand its obviously it's from an exploded battery I offered to send it in to them so they can verify this. I was told I would hear back in 24 hours as to if they will cover it under warranty once someone higher up looked at the pics I sent in.
Kinda worried about mine doing the same. I have a dev edition as well and over time the phone's back has developed a few bulges and feels uneven to the touch. Hopefully it doesn't actually explode though. I'm not too interested in changing phones again.
Been almost 48 hours since I contacted customer support and still no word back on if they are going to cover it under warranty. If I get a replacement I'm going to sell it as I got the new iPhone 6 and am happy with it and I still have a Nexus 4 to play around with.
Hey maybe you could do us current x owners a solid and donate it to someone on the PA legacy team so we could get official PA builds. Pretty please
fakieskr8333 said:
Hey maybe you could do us current x owners a solid and donate it to someone on the PA legacy team so we could get official PA builds. Pretty please
Click to expand...
Click to collapse
He'll need to send the phone in. They don't take your word it's broke and just send you a new device. ?
KJ said:
He'll need to send the phone in. They don't take your word it's broke and just send you a new device. ?
Click to expand...
Click to collapse
Yea I meant send them the new phone since he won't be using it lol.
fakieskr8333 said:
Yea I meant send them the new phone since he won't be using it lol.
Click to expand...
Click to collapse
Ah! I somehow doubt that's happening. ?
KJ said:
Ah! I somehow doubt that's happening. ?
Click to expand...
Click to collapse
I didn't have high hopes but I thought it was worth a shot lol. Hopefully he can get it straightened out soon. It's a good thing he has another phone to use, I'd be pissed if I was phoneless this long.
Three days later and still no answer back so I contacted them again and this time got it moved to repairs escalation reports who are closed on weekends. Tech support guys on chat keep saying well that's physical damage and voids the warranty and you have to pay for repairs. The one I talked to today actually said batteries are only covered if it explodes on first few charges. WTF? Three days ago I offered to send the phone to them to verify its an exploded battery but they said no the pictures were enough. If I had bought this through a carrier I would've had a new phone by now, Verizon always replaced my defective phones on the first call no questions asked.
Related
So I realized this the moment after I hit the trackball to select my .zip. To make things simple: I had cyanogen 5.0.6 and I accidentally flashed 2.2 for custom bootloaders. My phone won't even turn on...AT ALL. Am I ****ed?
Can you not get in the recovery image by holding down trackball and power button?
No. I don't know what to do. I flashed the Stock image earlier and it took awhile for my phone to turn on, but it did start up after a few minutes. Also it had a Radio that it flashed. Could it have been for the Tmobile model? I am on the AT&T version. Nothing will turn on.
did you try removing the battery ?
I did. I called support and they want me to send it in. Hopefully I will be one of the lucky people that HTC takes even if there is some broken rules.
xxjoshuaaxx said:
I did. I called support and they want me to send it in. Hopefully I will be one of the lucky people that HTC takes even if there is some broken rules.
Click to expand...
Click to collapse
Awwww
Best of luck!
Since its just Software related, maybe you will get lucky
Exactly why I try to avoid toying with the radio at all times..
Stupid me didn't notice the radio change. What do you think HTC will do?
xxjoshuaaxx said:
Stupid me didn't notice the radio change. What do you think HTC will do?
Click to expand...
Click to collapse
Good luck. They are currently denying my warranty - even though my last Nexus went in TWICE, and they even DOA replaced it with body damage and an unlocked bootloader. Both times they just reverted the software back to locked, no questions asked. This time, after sending in the refurbed phone they gave me last month due to a faulty headphone jack, they say my "illegal software" voids my warranty - even though software can't break a headphone jack.
SANTilt said:
Good luck. They are currently denying my warranty - even though my last Nexus went in TWICE, and they even DOA replaced it with body damage and an unlocked bootloader. Both times they just reverted the software back to locked, no questions asked. This time, after sending in the refurbed phone they gave me last month due to a faulty headphone jack, they say my "illegal software" voids my warranty - even though software can't break a headphone jack.
Click to expand...
Click to collapse
That could also be their way of saying we have fixed two phones of yours with unlocked (voided) warranties, we aren't doing it a third time... aka, three strikes and you are out. To be honest, I would be singing the praises of a company that warrantied a phone twice, even though I knowingly voided my warranty and agreed to a contract saying as much during the process.
OP, good luck! As this person's history shows, they are willing to go above and beyond with in reason. If I were you, before sending it in, I would try tossing it on the charger to make sure the battery isn't dead... flashing uses up a lot of juice, and messes with battery stats to an extent that can cause the phone to think a low battery is actually a dead battery, thus it doesn't power on since it doesn't want to die mid boot, which is bad.
Yeah, plug it in and see if you get the charging led, if you do let it charge for a while. Then try booting to recovery. If you cant unplug it and pull the battery. Plug it back in and hold down the power button for 15 seconds, put the battery in while still holding the power button for another 15 seconds or so. You got nothing to lose if it is bricked so give it a go. Check back if it lights off. Just a hint but I only keep whatever I'm going to flash on the root of the sd with the rest of the zips in a file. Keeps you from being where you are now.
mind keepping the battery out for a little while. i got the same problem yesterday and this solved it : i kept the battery pulled for about 1 minute before i put it back in. then the phone powered on no problems.
SANTilt said:
Good luck. They are currently denying my warranty - even though my last Nexus went in TWICE, and they even DOA replaced it with body damage and an unlocked bootloader. Both times they just reverted the software back to locked, no questions asked. This time, after sending in the refurbed phone they gave me last month due to a faulty headphone jack, they say my "illegal software" voids my warranty - even though software can't break a headphone jack.
Click to expand...
Click to collapse
Rhetorical question:
What type of bad "luck" does somebody have to need a warranty replacement three times for a phone that's less than 4 months old?
xxjoshuaaxx said:
So I realized this the moment after I hit the trackball to select my .zip. To make things simple: I had cyanogen 5.0.6 and I accidentally flashed 2.2 for custom bootloaders. My phone won't even turn on...AT ALL. Am I ****ed?
Click to expand...
Click to collapse
I may be stupid, but that doesn't sound like you were doing anything wrong. I think that is how many people upgraded to FroYo.
What did you do when you thought you had done the wrong thing? You say you realized the moment you hit the trackball. Did you then try to stop it by pulling the battery? If so then you may have pulled it while the radio was flashing, which would brick it for sure.
Maybe they say it's illegal because Froyo is not released yet and they saw part of it installed on your N1.
This sucks big time, I wish you best of luck and I hope they end up fixing it for you.
what happens when you hold volume down and hit power...does the bootloader come up?
I flashed 2.2 over enomther's 1.9.2 on my att frequency n1 and it is working fine, I did the radio update too and it works fine.
pjcforpres said:
That could also be their way of saying we have fixed two phones of yours with unlocked (voided) warranties, we aren't doing it a third time... aka, three strikes and you are out. To be honest, I would be singing the praises of a company that warrantied a phone twice, even though I knowingly voided my warranty and agreed to a contract saying as much during the process.
OP, good luck! As this person's history shows, they are willing to go above and beyond with in reason. If I were you, before sending it in, I would try tossing it on the charger to make sure the battery isn't dead... flashing uses up a lot of juice, and messes with battery stats to an extent that can cause the phone to think a low battery is actually a dead battery, thus it doesn't power on since it doesn't want to die mid boot, which is bad.
Click to expand...
Click to collapse
Why would I sing the praises of a company that picks and chooses when it will void a warranty and when it will honor it? Furthermore, under the Manusson-Moss Warranty act of 1975, this behavior is illegal; warrantors of consumer goods cannot void a warranty due to modifications made by the consumer unless they can directly attribute the failure to the modification made. Which they have not done in my case.
Additionally, the first time it went in, was for dust under the screen - something an unlocked bootloader most definitely did not cause. The second time it went in was because they didn't fix it the first time - both times they relocked the phone. Also, the second time the phone went in, they DOA replaced it even though it had physical damage that I had previously been willing to pay for. And now, after they send me a damaged unit, they want to void my hardware warranty because the bootloader is unlocked? That just stinks of a money making scheme. I just called them, and they tell me that they cannot flash the motherboard due to the "illegal software", yet in the email they sent me it's all due to the warranty being void due to "illegal software". They're harping on a non-issue just to make money.
You can sing your praises to scheissty companies all you want - I'll stick to companies that are honest and up front in their dealings - or at least more so than HTFingC.
SANTilt said:
Why would I sing the praises of a company that picks and chooses when it will void a warranty and when it will honor it? Furthermore, under the Manusson-Moss Warranty act of 1975, this behavior is illegal; warrantors of consumer goods cannot void a warranty due to modifications made by the consumer unless they can directly attribute the failure to the modification made. Which they have not done in my case.
Additionally, the first time it went in, was for dust under the screen - something an unlocked bootloader most definitely did not cause. The second time it went in was because they didn't fix it the first time - both times they relocked the phone. Also, the second time the phone went in, they DOA replaced it even though it had physical damage that I had previously been willing to pay for. And now, after they send me a damaged unit, they want to void my hardware warranty because the bootloader is unlocked? That just stinks of a money making scheme. I just called them, and they tell me that they cannot flash the motherboard due to the "illegal software", yet in the email they sent me it's all due to the warranty being void due to "illegal software". They're harping on a non-issue just to make money.
You can sing your praises to scheissty companies all you want - I'll stick to companies that are honest and up front in their dealings - or at least more so than HTFingC.
Click to expand...
Click to collapse
Dude, you're pedantic and this is pathetic. Get over yourself. If you expect consumer goods in this day and age to be perfect you need to reset your expectations. Three claims in four months? I bet HTC wishes you went and got a Motorola.
djmcnz said:
Dude, you're pedantic and this is pathetic. Get over yourself. If you expect consumer goods in this day and age to be perfect you need to reset your expectations. Three claims in four months? I bet HTC wishes you went and got a Motorola.
Click to expand...
Click to collapse
Huh? Three claims? Reading comprehension much? English > you.
djmcnz said:
Dude, you're pedantic and this is pathetic. Get over yourself. If you expect consumer goods in this day and age to be perfect you need to reset your expectations. Three claims in four months? I bet HTC wishes you went and got a Motorola.
Click to expand...
Click to collapse
Yeah I agree.
My SII past away I've sent him today for repair, the issue is that it was completely dead and I was unable to revert it to stock room ...
I hope Samsung will repair it and not claim with the warranty.
Has anyone past by a similar experience? What was the end outcome?
Thanks,
Im sorry for your lose bro.
I'm sure it's in a better place now.
St0rmzx said:
I'm sure it's in a better place now.
Click to expand...
Click to collapse
heheh good one :good:
St0rmzx said:
I'm sure it's in a better place now.
Click to expand...
Click to collapse
LOL
I'm looking forward receiving answers from someone who has sent his SII to repair without having return to stock rom and learn from the experience.
Thank you all for the kind words on this mourning time
St0rmzx said:
I'm sure it's in a better place now.
Click to expand...
Click to collapse
I see what you did there
pauloviegas said:
LOL
I'm looking forward receiving answers from someone who has sent his SII to repair without having return to stock rom and learn from the experience.
Thank you all for the kind words on this mourning time
Click to expand...
Click to collapse
Depends on how dead your S2 is.
My S2 was running CM9 when it died. And when it died, it died totally. No response whatsoever, even when plugging in the USB charger. In this case, I believe Samsung has no way of knowing whether I was running a custom ROM or not.
In the end my S2 was replaced free of charge. I even got a free screen change (I pointed out the infamous bright band at the top due to uneven burn out), and a new battery. Props to Samsung. Apple would probably have wanted to rape my wife and sell my firstborn into slavery.
Im sorry about your loss I think mines on its way too... its slowly going:angel:
Logi_Ca1 said:
Depends on how dead your S2 is.
My S2 was running CM9 when it died. And when it died, it died totally. No response whatsoever, even when plugging in the USB charger. In this case, I believe Samsung has no way of knowing whether I was running a custom ROM or not.
In the end my S2 was replaced free of charge. I even got a free screen change (I pointed out the infamous bright band at the top due to uneven burn out), and a new battery. Props to Samsung. Apple would probably have wanted to rape my wife and sell my firstborn into slavery.
Click to expand...
Click to collapse
Mine was also really dead, also even the charger did not do anything. I hope my experience will be the same as yours. I just hope the fall down scratches will not put them in the position to say that this happen because of the fall down.
Thanx a lot for sharing your experience it is exactly what I'm looking for. :good:
I agree on APPLE, they just want your blood!!!!
pauloviegas said:
Mine was also really dead, also even the charger did not do anything. I hope my experience will be the same as yours. I just hope the fall down scratches will not put them in the position to say that this happen because of the fall down.
Thanx a lot for sharing your experience it is exactly what I'm looking for. :good:
I agree on APPLE, they just want your blood!!!!
Click to expand...
Click to collapse
I should clarify that the motherboard was replaced. However seeing as they also changed the screen (confirmed due to the bright band at where the notification bar would be), I wonder why they didn't just give me a brand new phone. :laugh: I can tell that the chassis was still my old one due to the presence of my screen protector.
Sorry to hear of your loss m8.
Hope u find happiness in the future. Lol:thumbup:
Keep ure chin up
Sent from my GT-I9100 using Tapatalk 2
I had a similar prob pc went off halfway through odin fried it..no life, i sent it to samsung they said it was a screen issue but not covered as it was damaged. I really do look after my phone n in disbelief i said put new screen in i want to know it works before i pay... A few day later they rung n said the mother board was damaged.(not under warranty of course) argued my case they gave a quote for screen etc etc. Ending up payin £120 had new screen n motherboard when device returned camera didnt work n was fuming as this took 3month in total. So replaced that myself. Never will i send another phone to them.
Mashable jb dori 5.69
I had a lg optimus that i formated the omap on it by mistake bug on cm7 anyway it got full warrenty they gave me a whole new phone
Hi All,
My I9100 just died.
How did it die? had an app running. got the screen to sleep (pressed the power button), got back and couldn't turn it on.
Now another friend had the same thing happen to him a month ago.
This isn't a classic brick that happens while wiping/flashing/etc...
I really wonder if there are more cases of SGS2 bricking without any "proper" reason after a ~1year usage...
My friend also sent it to be fixed by JTAG/JIG without any success...
It's unreasonable for a "premium" device to die after a year of usage. (eg. My HTC/Google N1 is still being used by my brother just fine...)
ANYONE HAVING A SIMILAR SITUATION I'D BE GLAD OF YOU PM ME.
Update as of 24/11/12 - Device been repaired by Samsung
http://forum.xda-developers.com/showpost.php?p=34568200&postcount=41
Mine is hardly 3 months old
Its dead few weeks ago while charging
Glad that Its in warranty
Sent from my GT-I9100 using xda app-developers app
eh? if its still under warranty no biggie...but is it bought from "proper" source?
donno, heard all kind of little things bout s2 but not that it just dies all of the sudden so often
any hard drops maybe or somethin? :/
loop4444 said:
eh? if its still under warranty no biggie...but is it bought from "proper" source?
donno, heard all kind of little things bout s2 but not that it just dies all of the sudden so often
any hard drops maybe or somethin? :/
Click to expand...
Click to collapse
Not that I know of.
Mine just died and that's it. just pressed the power/sleep button went back tried to wake it and no more.
Had CM10 pretty updated build..
No battery no nothing.
Yup, had a completely unexplained case of "sudden death" back in May, just before I got my S3. Fried main board apparently - repaired under warranty. Now the same thing's happened to my S3. Not impressed!
dave_uk said:
Yup, had a completely unexplained case of "sudden death" back in May, just before I got my S3. Fried main board apparently - repaired under warranty. Now the same thing's happened to my S3. Not impressed!
Click to expand...
Click to collapse
Same thing, also in may. I clicked on an app to open it, screen went white, waited few minutes then restarted it, and that was it. Recovery was dead, it was stuck at Samsung logo, only thing working was download mode, but NAND was corrupted - unflashable. Samsung replaced motherboard.
ttg said:
Hi All,
My I9100 just died.
How did it die? had an app running. got the screen to sleep (pressed the power button), got back and couldn't turn it on.
Now another friend had the same thing happen to him a month ago.
This isn't a classic brick that happens while wiping/flashing/etc...
I really wonder if there are more cases of SGS2 bricking without any "proper" reason after a ~1year usage...
My friend also sent it to be fixed by JTAG/JIG without any success...
It's unreasonable for a "premium" device to die after a year of usage. (eg. My HTC/Google N1 is still being used by my brother just fine...)
ANYONE HAVING A SIMILAR SITUATION I'D BE GLAD OF YOU PM ME.
Click to expand...
Click to collapse
Mine died yesterday while I was using the swype to login
I have tried another battery and every key combination and battery in and out that I've seen.
Quite unhappy but luckly I have a month of waranty left.
Regards
Were you all overclocking and all tha?
Sepharite said:
Were you all overclocking and all tha?
Click to expand...
Click to collapse
No over clocking, no custon firmware... everything was standard.
Had a maybe 40 apps with a heap of photos and video on a 8GB card.
Regards
Sepharite said:
Were you all overclocking and all tha?
Click to expand...
Click to collapse
No overclocking, on demand profile under CM10 as always.
Phone wasn't hot or anything. just decided to sleep and never wake up ...
I'm trying to see a pattern because this was my ONLY phone and paying ~450-600$ for a phone just to have it for a year is unacceptable.
Had some phones in my life but none just got "motherboard" dead...
If this is a faulty issue with Samsung I'd like to know it rather than saying... Arghh, my luck, lost few hundred bucks...
ttg said:
No overclocking, on demand profile under CM10 as always.
Phone wasn't hot or anything. just decided to sleep and never wake up ...
I'm trying to see a pattern because this was my ONLY phone and paying ~450-600$ for a phone just to have it for a year is unacceptable.
Had some phones in my life but none just got "motherboard" dead...
If this is a faulty issue with Samsung I'd like to know it rather than saying... Arghh, my luck, lost few hundred bucks...
Click to expand...
Click to collapse
Im in the same situation, but Samsung ignored me.
http://forum.xda-developers.com/showthread.php?p=31615152#post31615152
A friend of mine had a similar case. Without any particular reason it just wouldn`t turn on anymore. He was on stock firmware and without root. Luckily he still had warranty.
I have a friends phone right here with the same symptom. Plugged charger in at night, in the morning it was dead.
Sent from my GT-I9100 using xda app-developers app
Subbie171 said:
I have a friends phone right here with the same symptom. Plugged charger in at night, in the morning it was dead.
Sent from my GT-I9100 using xda app-developers app
Click to expand...
Click to collapse
Just happened to me last night too, same thing. (Installed JuiceDefender before the sleep)
Sadly I am 1 month out of warranty.
Anyone know if it is easy to change the motherboard ourselves? Samsung quoted me SGD$285 to replace by them.
yarmun said:
Just happened to me last night too, same thing. (Installed JuiceDefender before the sleep)
Sadly I am 1 month out of warranty.
Anyone know if it is easy to change the motherboard ourselves? Samsung quoted me SGD$285 to replace by them.
Click to expand...
Click to collapse
WTH!!! Everyone S2 s dying? U ppl serious? Can anyone confirm whether everyone S2 died for the same issue? ,Same ROM?? Or any APP????
Dafuq is going on here??? Phone dying with no particular reason?!
Sent from my GT-I9300 using xda premium
You guys should try to give more info other than "ahhh my phone is dead"
Rom and kernel info, also what you were doing before it died. Did you reset, flash a Rom, wipe anything, delete anything, things like that.
Sent from my GT-I9100 using Tapatalk 2
BrandoHD said:
You guys should try to give more info other than "ahhh my phone is dead"
Rom and kernel info, also what you were doing before it died. Did you reset, flash a Rom, wipe anything, delete anything, things like that.
Sent from my GT-I9100 using Tapatalk 2
Click to expand...
Click to collapse
What info you want?
Device didn't get any eMMC "unsafe" usage or kernel?
Device worked flawless until the point it died without any difference of usage?
During verifying its death device has been:
- Tried all button combinations
- Tried different batteries
- Tried different chargers / charging for a while.
- Tried leaving device with/without battery for hours/days.
- Tried jig
- Disassembled
Trust me people who's phone will die won't immediately say their phone died without trying ALL options.
And as mentioned by many here it just happend to them even with pure stock non-rooted. no wipe no nothing...
ttg said:
Trust me people who's phone will die won't immediately say their phone died without trying ALL options.
And as mentioned by many here it just happend to them even with pure stock non-rooted. no wipe no nothing...
Click to expand...
Click to collapse
I'm afraid components are designed to wear out after a few years ... sometimes they just do it prematurely without warning!
Nobody want to make a unbreakable phone with a expected live span of 10-15 years even it's perfectly possible. The companies need us to buy new hardware every second or third year, and I think they design quality to meet that requirement.
When Norway introduced 5 year warranty for mobiles ... all producers of mobiles **** in there pants! :good:
The consumer protection laws are all in accordance with various EU directives regarding consumer
rights. These consumer rights should therefore not differ significantly from the consumer protection
laws and regulations in other EU/EEA countries. One notable difference, however, is the 5-year
warranty period under the Norwegian Consumer Purchase Act which applies to all goods made for a
lifetime significantly longer than 2 years. The lifetime of products must be assessed individually.
However, most consumer electronics, including mobile phones, are covered by the 5-year warranty
period. For products with a shorter expected lifetime, a warranty period of 2 years applies, similar
to other European jurisdictions.
BrandoHD said:
You guys should try to give more info other than "ahhh my phone is dead"
Rom and kernel info, also what you were doing before it died. Did you reset, flash a Rom, wipe anything, delete anything, things like that.
Sent from my GT-I9100 using Tapatalk 2
Click to expand...
Click to collapse
Mittaa said:
I'm afraid components are designed to wear out after a few years ... sometimes they just do it prematurely without warning!
Nobody want to make a unbreakable phone with a expected live span of 10-15 years even it's perfectly possible. The companies need us to buy new hardware every second or third year, and I think they design quality to meet that requirement.
When Norway introduced 5 year warranty for mobiles ... all producers of mobiles **** in there pants! :good:
The consumer protection laws are all in accordance with various EU directives regarding consumer
rights. These consumer rights should therefore not differ significantly from the consumer protection
laws and regulations in other EU/EEA countries. One notable difference, however, is the 5-year
warranty period under the Norwegian Consumer Purchase Act which applies to all goods made for a
lifetime significantly longer than 2 years. The lifetime of products must be assessed individually.
However, most consumer electronics, including mobile phones, are covered by the 5-year warranty
period. For products with a shorter expected lifetime, a warranty period of 2 years applies, similar
to other European jurisdictions.
Click to expand...
Click to collapse
All is true. as there were in back in the 70-80s 10years lifespan blobs for east germany...
Still,
My original iPhone 2G had a battery wear-out and died during my failed operation of replacing its battery (after 3years of use!) - except of that it was fine.
My Nexus One is still working for my brother. except the bad Power button design that got broken (again about 7monthers after I sent it to fix before giving it to my brother).
My GF's iPhone 4 is STILL a great device. (no Apple vs Oranges pls as this software isn't the point of this entire thread!).
There is wear out of electronics but unlike mechanical parts (buttons) or liquid parts (batteries), electronics DOES survive years.
If you'd like me to send you Pentium 4 CPUs or even Pentium-Ms still fully functional I'll be glad to show you they're fully functional.
Progress isn't about dying hardware it's more of the human urge to replace (eg. Samsung won't give the SGS2 any version past 4.1 or I want OpenGL 4.0 which will be supported only on futrue chip XXX... or LTE or whatever).
I don't ask Samsung to provide open-source (even though they imho provide easier ways for devs but that's NOT THE SUBJECT)
I ask a single simple thing - RELIABILITY. as a person with a normal payroll spending ~500$ for a device to be working for me for a year isn't acceptable. sorry. I'm might be unlucky but for my 2006 MacBook (that's still running) Apple acknowledged ALL problems and provide additional warranty. for other 15" MBPs with nVidia's issue they also replaced boards...
Summary -
No one expecting my phone to be working for 15 years. but yes I expect my devices not to commit suicide after a year and a month...
(Mainboard IS the phone!)
Has anyone any experience sending their phone to the HTC repair centre after bricking their phone?
Long story short but i flashed the wrong boot animation and completely wiped the phone and despite several attempts to get a ROM on it again (spent days) I was unable to do so so brought it back to the shops where I bought it (was locked to o2 but I got it unlocked)
They sent it to company here called Fonemenders, i got a text today saying it has to be sent for level 3 repairs and mentioned something about the motherboard, now that has scared me a bit, it's bad enough I have to wait another 7 to 10 days but does anyone think I'll get charged given they'll see that it says tampered on it, i fail to see how it could be a problem with the motherboard too.
Has anyone any experience sending their phone to the HTC repair centre and what was the process.
Seriously contemplating never flashing anything again on my phone after this nightmare
Sent from my Nexus 7 using xda app-developers app
I don't have any experience with HTC's repair centers, but I've sent in several rooted Samsung devices and a bricked Asus Transformer for repair. My experience has been that the people in the repair centers really don't give a crap. Relax and hope for the best :good:
Samsung phones are seriously easy to modify compared to HTC, I'm no noob and read extensively on here and followed instructions to a t but still couldnt manage to get a stock or custom ROM back on my phone after that bad flash and me wiping it, no matter what I done.
Feel like I'm missing a limb here have gone over a week without it and now have another week wait, i won't rest easy until I have a fully working phone again.
Hope you are right my friend.
Sent from my Nexus 7 using xda app-developers app
I don't think HTC phones are difficult to flash, sure, not as easy as Samsung, but on the other hand, much harder to brick.
BenPope said:
I don't think HTC phones are difficult to flash, sure, not as easy as Samsung, but on the other hand, much harder to brick.
Click to expand...
Click to collapse
I'm a bit concerned though why they mentioned the motherboard (see attached) there was nothing wrong with the motherboard all that needed to be done is for stock ROM to be flashed back on it.
I'm reading some reports of people being charged a lot when they are informed the motherboard has to be replaced, i should have just sent it into a repair shop in town for €25.
Well the flash ROM is soldered to the motherboard, if it is bricked, it would require a new motherboard.
It's probably not bricked, but in order to maintain your warranty, sometimes they say they must return it in "factory condition", which means unlocked. Which means a new motherboard. That's probably not really true in most cases, but once it's been unlocked, it's possible to overvoltage and overclock, which has the potential, however slight, to cause hardware damage.
BenPope said:
I don't think HTC phones are difficult to flash, sure, not as easy as Samsung, but on the other hand, much harder to brick.
Click to expand...
Click to collapse
they r very easy to flash
I'm very curious to see how HTC will replace the motherboard without causing dents in white polymer or screen damage, as we saw in ifix only with heat and a scalpel can be open the ONE.
Unless HTC repair center have an opening method that we dont know, they should give you a new device.
pack21 said:
I'm very curious to see how HTC will replace the motherboard without causing dents in white polymer or screen damage, as we saw in ifix only with heat and a scalpel can be open the ONE.
Unless HTC repair center have an opening method that we dont know, they should give you a new device.
Click to expand...
Click to collapse
I sincerely hope you are right mate, I'd snap up a new device now.
I will report back anyway, if they come up with obscene charges I'll have to just leave it into a mobile repair shop here, i already went there and they said it would take a week and I thought that was too long but in retrospect I should have just left it with them.
Sent from my Nexus 7 using xda app-developers app
BenPope said:
Well the flash ROM is soldered to the motherboard, if it is bricked, it would require a new motherboard.
It's probably not bricked, but in order to maintain your warranty, sometimes they say they must return it in "factory condition", which means unlocked. Which means a new motherboard. That's probably not really true in most cases, but once it's been unlocked, it's possible to overvoltage and overclock, which has the potential, however slight, to cause hardware damage.
Click to expand...
Click to collapse
Sorry when I said bricked it's just a term, i could get into recovery and I even relocked the bootloader so i tried all the various commands but i simply could not get anything to work, can't they just flash a ruu.exe for my device, i tried that myself but the ruu.exe in question was not compatible with my phone (earlier version)
What happens in an event that they fix it and then try and charge me and I refuse to pay or is it likely they'll be contact me first to inform me of this, and if i refuse to pay they'll just give me back the phone as it is?
I'm skint and haven't really got the money to pay for repairs, can afford a few quid but not over €100
Sent from my Nexus 7 using xda app-developers app
pack21 said:
I'm very curious to see how HTC will replace the motherboard without causing dents in white polymer or screen damage, as we saw in ifix only with heat and a scalpel can be open the ONE.
Unless HTC repair center have an opening method that we dont know, they should give you a new device.
Click to expand...
Click to collapse
iFixits teardown was flawed. If you pop the two speaker enclosures off there are screws that allow you to open the device.
Acetherockr said:
iFixits teardown was flawed. If you pop the two speaker enclosures off there are screws that allow you to open the device.
Click to expand...
Click to collapse
Oh lord...... I hope that is true, in that case the chances of choosing the ONE increase to 95%, because I'd really like to have one.
Even i will not have the need to open it, I get psychologically rested with this subject.
thx.
pack21 said:
Oh lord...... I hope that is true, in that case the chances of choosing the ONE increase to 95%, because I'd really like to have one.
Even i will not have the need to open it, I get psychologically rested with this subject.
thx.
Click to expand...
Click to collapse
Yup. The detachable speaker covers are the last seal in the assembly but iFixit acted under the assumption it's fully zero gap, so they broke it
Check the anandtech review discussing assembly :good:
is it possible to buy the speaker covers, i dented one of them :crying:
ant78 said:
is it possible to buy the speaker covers, i dented one of them :crying:
Click to expand...
Click to collapse
I haven't been able to find just the speaker covers But you can buy a ton of other parts here.
I'd bookmark it, they might add the speaker covers eventually. And who knows, if you're feeling adventurous maybe you can just do a color swap
Acetherockr said:
Yup. The detachable speaker covers are the last seal in the assembly but iFixit acted under the assumption it's fully zero gap, so they broke it
Check the anandtech review discussing assembly :good:
Click to expand...
Click to collapse
Could you show me the path to that discussion, already searched on google and can't find.
thx.
If they have identified an issue with hardware then thats good for you as you'll get a new device and your flashing has not been identified as they issue..... Your lucky they're doing it under warranty.
Mate don't worry about sending it off I've done it before sometimes its delivered earlier than expected and had my screen replaced before and there was nothing wrong with it as far as I'm concerned...I was happy with the service some people may have different experiences
Sent from my GT-N7100 using Tapatalk 2
HTC repair centres vary by country. HTC usually employ a company to look at them. So each experience will be different.
ste1164 said:
HTC repair centres vary by country. HTC usually employ a company to look at them. So each experience will be different.
Click to expand...
Click to collapse
Apparently they are
www.sbeglobalservice.com/ireland
Who are the HTC repair authorised people here
Sent from my Nexus 7 using xda app-developers app
JDR0iD said:
If they have identified an issue with hardware then thats good for you as you'll get a new device and your flashing has not been identified as they issue..... Your lucky they're doing it under warranty.
Mate don't worry about sending it off I've done it before sometimes its delivered earlier than expected and had my screen replaced before and there was nothing wrong with it as far as I'm concerned...I was happy with the service some people may have different experiences
Sent from my GT-N7100 using Tapatalk 2
Click to expand...
Click to collapse
Hope you are right mate
Fingers crossed
Sent from my Nexus 7 using xda app-developers app
Well, because the guy at the T-Mobile store screwed up and rang my original Note 7 as EIP "paid off" while trying to exchange it for a "safe" one, the Note 7 I eventually got in the mail was FREE to me. So I'm keeping it. My only concern is, what's the safest operation method? I've been told to disable Quick Charge, and put it in front of a fan or cooling source while charging. Anyone else keeping the phone? I welcome any suggestions on how to minimize any risk of it catching fire.
Why not just leave it in water when you're not using it?
dugryce said:
Well, because the guy at the T-Mobile store screwed up and rang my original Note 7 as EIP "paid off" while trying to exchange it for a "safe" one, the Note 7 I eventually got in the mail was FREE to me. So I'm keeping it. My only concern is, what's the safest operation method? I've been told to disable Quick Charge, and put it in front of a fan or cooling source while charging. Anyone else keeping the phone? I welcome any suggestions on how to minimize any risk of it catching fire.
Click to expand...
Click to collapse
I wouldn't take that you've got a "free" phone to the bank. They'll likely figure out the mistake and want to fix it. At your expense.
douger1957 said:
I wouldn't take that you've got a "free" phone to the bank. They'll likely figure out the mistake and want to fix it. At your expense.
Click to expand...
Click to collapse
Interesting you mention that, they tried twice and I was able to reverse it twice it seems settled now. But I'm curious about any best way of operating this phone without fear of it exploding. Do you have any suggestions?
dugryce said:
Interesting you mention that, they tried twice and I was able to reverse it twice it seems settled now. But I'm curious about any best way of operating this phone without fear of it exploding. Do you have any suggestions?
Click to expand...
Click to collapse
I'm operating mine the way I always did. No quick charge and nothing that will make it work hard.
This is how I'm leaving mine at night, so if it does catch fire it will burn the tape and fall in the water.
scoobrel said:
This is how I'm leaving mine at night, so if it does catch fire it will burn the tape and fall in the water.
Click to expand...
Click to collapse
Great idea, wish I had a tile floor too, lol!
RaymondPJR said:
Great idea, wish I had a tile floor too, lol!
Click to expand...
Click to collapse
Thanks. The tile also kept my v1 cool while charging.
dugryce said:
Interesting you mention that, they tried twice and I was able to reverse it twice it seems settled now. But I'm curious about any best way of operating this phone without fear of it exploding. Do you have any suggestions?
Click to expand...
Click to collapse
Man.... I get where you're coming from with the 'it's free and it's great so I want to keep it' thing but if anything were to ever happen not just to you but your property, someone else or their property, you would be fully liable since the gov has stepped in and said return these flamin' phablets.
That's another reason that I will comply.
Every party is doing what they can to limit their liability right now. You don't want to be the one left holding the flaming bag of $hit when something goes wrong.
JMHO and best advice.
Sent from my SM-T377T using XDA-Developers mobile app
Samsung is not doing enough i have a note 7 that i acquired on craigslist and t-mobile nor samsung is helping me.
unholydoragon said:
Why not just leave it in water when you're not using it?
Click to expand...
Click to collapse
Because there is not a single smartphone in the world that is "Water Proof" . But there are phones that are water resistant. People just assume that what they see is fact. Yes it can withstand water but not over a certain depth and only for 30 minutes at a time and even then your still damaging the phone.
george241312 said:
Because there is not a single smartphone in the world that is "Water Proof" . But there are phones that are water resistant. People just assume that what they see is fact. Yes it can withstand water but not over a certain depth and only for 30 minutes at a time and even then your still damaging the phone.
Click to expand...
Click to collapse
You just quoted the threshold for the ingress rating that doesn't mean it can't surpass it.
I doubt at exactly 30 minutes it will cease to work.
Sent from my SM-T713 using Tapatalk
I believe the phone is waterproofed pretty good everywhere except for couple spots, like microphone, where protective membrane is rather flimsy and could fail after a while. Also pure water won't do anything to the phone, even if it got inside, it's the impurities inside it, that do damage, like short circuit, erosion etc.
scoobrel said:
This is how I'm leaving mine at night, so if it does catch fire it will burn the tape and fall in the water.
Click to expand...
Click to collapse
unholydoragon said:
Why not just leave it in water when you're not using it?
Click to expand...
Click to collapse
Lithium combusts in water
https://www.youtube.com/watch?v=vRKK6pliejs
harveydent said:
Lithium combusts in water
https://www.youtube.com/watch?v=vRKK6pliejs
Click to expand...
Click to collapse
The amount of lithium in a cell phone lithium ion battery is so minute that pouring water on it is no issue.
spliffstar69 said:
Samsung is not doing enough i have a note 7 that i acquired on craigslist and t-mobile nor samsung is helping me.
Click to expand...
Click to collapse
What would you expect T-Mobile to do? They didn't take any of your money.
Wait until it officially becomes a recall. Samsung will have to deal with it then.
unholydoragon said:
Why not just leave it in water when you're not using it?
Click to expand...
Click to collapse
:laugh:
I might get this to store it in.
scoobrel said:
I might get this to store it in.
Click to expand...
Click to collapse
Oh haha, I was thinking the same thing. If Samsung won't remotely bricking my Note 7, this is how am I gonna store it.
PapaWangsta said:
Oh haha, I was thinking the same thing. If Samsung won't remotely bricking my Note 7, this is how am I gonna store it.
Click to expand...
Click to collapse
I ordered it today, I should get it tomorrow.