The port on Kindle Fire i believe broke, won't charge and is not recognized by my computer. Amazon is sending me a replacement one and i have to send them mine but i cannot access adb or superoneroot to UNROOT it. What can i do? Battery is less than 9%.
cjweiner92 said:
The port on Kindle Fire i believe broke, won't charge and is not recognized by my computer. Amazon is sending me a replacement one and i have to send them mine but i cannot access adb or superoneroot to UNROOT it. What can i do? Battery is less than 9%.
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ota unroot app
Sent from my Kindle Fire using xda premium
Totally forgot I that app installed. Do you think i need to get rid of anything else? Like Market?
Why don't you just reset to factory, which should wipe it clean?
NOTE: I haven't done this whilst rooted, but pretty sure it gets you back to a pretty clean install. What's the worst that could happen?!
That would totally work i'm sure, i need %40 battery tho and i have under %5 left. I unrooted it and got rid of the apps that use root. Hopefully they don't wanna be assholes about it. They send you a replacement one and you send yours back. I can't imagine they are going to ask for theirs back if they discover mines rooted? Has anyone heard of that happening?
cjweiner92 said:
That would totally work i'm sure, i need %40 battery tho and i have under %5 left. I unrooted it and got rid of the apps that use root. Hopefully they don't wanna be assholes about it. They send you a replacement one and you send yours back. I can't imagine they are going to ask for theirs back if they discover mines rooted? Has anyone heard of that happening?
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Yeah, figured your battery would be low by now! But if you think about it, if the USB is broken and you run it down to 0%, how are they going to know it's rooted before they send you a new one?!
No but I heard of them charging a fee if something is wrong with the one you send back and it is clearly not something they did wrong but something the user did.
Sent from my Kindle Fire using Tapatalk
sl0ttedpig said:
Yeah, figured your battery would be low by now! But if you think about it, if the USB is broken and you run it down to 0%, how are they going to know it's rooted before they send you a new one?!
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I hope your right!
CrackMonkey91 said:
No but I heard of them charging a fee if something is wrong with the one you send back and it is clearly not something they did wrong but something the user did.
If i do have to pay a fee hopefully it's not to ridiculous. I told them it wouldn't charge and that's the problem i reported so hopefully it all works out.
Sent from my Kindle Fire using Tapatalk
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My Kindle died so we'll just have to wait a see. Appreciate all the replies. Thanks around for you guys. Happy to see that i read this forum all the time and when i run into a problem people are their to help me out.
CrackMonkey91 said:
No but I heard of them charging a fee if something is wrong with the one you send back and it is clearly not something they did wrong but something the user did.
Sent from my Kindle Fire using Tapatalk
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I wouldn't be too worried about it. Amazon are pretty great when it comes to returns. They don't tend to ask too many questions, and as it's a hardware failure (or so it would seem), then I think they will look at the return information, plug it in, see it doesn't charge/power up and then send you another one. If there are no signs of visible damage, I think you'll be fine. But, what are your other options right now in any case? You're still in warranty, just take the plunge.
Stupid question time, but I'm presuming that you've tried different cables, stock charger etc.?
Ya. It was charging on the couch and fell a few feet onto the carpet cable first. Bent the charger and bit and I'm assuming damaged the port on the kindle. Tried a few different cords and got nothing.
Sent from my PC36100 using XDA App
Are they replacing it under extended warranty or just regular warranty?
just under regular warranty
Shouldn't you be buying a new one? It's not their fault you broke it is it?
a side note
unrelated but may be useful info.
i bought 2 fires at best buy and bought extended accident ins. on both. The representative told me that there was no reason to buy it for both since they "don't keep track of the serial numbers" and "only look to see you have the insurance on one"
I still got it on both just in case there is a V2.0 next year and i have to use it on both. I'm sure more dishonest people could figure out how to game the system.
Got a quick question.
My KF was not working but now it's fine, Amazon already sent me a new KF. If I send my original KF back and use the new one, will they give me a hard time about the original KF not being broke once they receive it?
bal1985 said:
Got a quick question.
My KF was not working but now it's fine, Amazon already sent me a new KF. If I send my original KF back and use the new one, will they give me a hard time about the original KF not being broke once they receive it?
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Did you get the new one yet? Personally, I'd send the new one back to them, and keep your existing one. They *may* give you a hard time about it, if you sent them a working one, but it depends on their returns process, and how closely they are looking at these things.
usb loose already
I got the kindle fire on the 21st,, and yesterday the 26th it stopped charging, kinda. the USB port is loose. I used it a lot in bed watching movies and had it plugged in so I guess it was used a bit more than usual for less than a week and the charing port is broken? Has anyone else had aproblem like this? I'm just afraid this is something that will continue to happen until they stop replacing it. Also my battery takes 6 hours to charge and lasts about 2 with the wifi on and doing stuff. is this normal too? Do I just have a lemon?
Hard to quantify what you are getting compared to others without a real idea of what it is you are doing.
If you are playing games a lot, then yes, the battery will go down faster.
Mine lasts about a day, day 1/2 with normal use. I rarely play games on it though, mostly network surfing/reference etc... with WiFi forced on all the time.
I only charge it when it is getting low and don't top off.
As for the USB plug, if you don't take care, any device will have problems with the USB charging port.
I've had my Kindle Fires since they started shipping. Got it the day they started shipping.
GbizzleMcGrizzle said:
I got the kindle fire on the 21st,, and yesterday the 26th it stopped charging, kinda. the USB port is loose. I used it a lot in bed watching movies and had it plugged in so I guess it was used a bit more than usual for less than a week and the charing port is broken? Has anyone else had aproblem like this? I'm just afraid this is something that will continue to happen until they stop replacing it. Also my battery takes 6 hours to charge and lasts about 2 with the wifi on and doing stuff. is this normal too? Do I just have a lemon?
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I think you have a lemon. I would call and talk to CS about it. It should last a lot longer than 2 hours. I think it got over 5 hours in video playback tests (streaming video).
As for the OP, Amazon offers an extended warranty that includes accident protection for 50 bucks (I think, might be 40), seems like something you should add. Probably going to add it to all 4 of mine as well. 2 years of not having to worry about it.
Yea I understand all of that, but I'm just onderin if it's an issue that will come up often. I don't really have my own computer at the moment, so I've been using it for music and movies. I had the same thing happen to my cellphones but that was after years and a lot of abuse. But if this happened after only 5 days it will happen again eventually. I'm just wondering if this is an issue all the KF have or maybe i just have a lemon. the port itself was loose in the case when I got it,, but all that play is why it's not working now. I guess I'm trying to figure out if I can get one that isn't loose right off the bat or if they're all a bit loose.
The E-ink kindles are fantastic and don't have this problem at all (and I tend to do more reading when I can't screw around)
I guess i'm just hoping it's a lemon, so I can have another.
Related
mine has done this a couple of times now since i bought it new in december. it always seems to be when it gets a bit "too" empty it doesn't like turning on anymore even though I have it charging etc. always i've been able to recover from it by doing some mixture of charging/powering on etc.
last night i came to my 101 and it seemed to have suffered the same fate.... so did the usual tricks but it isnt waking. the light is coming on and turns off after holding it down for 7 secs but i see nothing on the screen. last time i checked it a couple of days ago it had about 60% battery left. Is there any way of determining if it is truly dead or if the screen is dead (plugged into usb but not getting any of the usual beep bop noises, but i think from memory you had to select to use it as storage device within android which i obviously cant do)
So now i'm crapping myself since I am totally at a loss as to what i can do. its never been opened etc but I installed the dev rom. I cant honestly think that Archos could possibly put ANY hardware issue down to the fact you had a dev rom installed (bought from currys, uk if it makes any difference... no doubt they have no stock to replace so most likely will say that they will have to return to archos)
Any advice much appreciated
thanks
To reset the Tablet you have to press way longer then 7 Seconds.
It states 10 but sometimes it needs 20.
After that you have to wait 10 seconds and then shortpress the powerbutton.
7/10/20 secs all do the same and the light turns off after about 7 seconds. no matter how long i leave it whether its plugged in or not nothing happens other than the light coming back on
currys have just told me that they have to inform users to deal directly with archos
just called them and they've given me an RMA number. still scared about the whole warranty/dev rom thing though (didnt have the nerve to mention it)
thefunkygibbon said:
currys have just told me that they have to inform users to deal directly with archos
just called them and they've given me an RMA number. still scared about the whole warranty/dev rom thing though (didnt have the nerve to mention it)
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Dis you tried to use a flashlight to see is there something on screen (in case of the backlight is OFF/DEAD).
Can you still access your tablet using adb?
Cheers.
thefunkygibbon said:
currys have just told me that they have to inform users to deal directly with archos
just called them and they've given me an RMA number. still scared about the whole warranty/dev rom thing though (didnt have the nerve to mention it)
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Well, they are pretty clear that if you install SDE or any other type of root solution you void the warranty. So you might expect a charge for the service.
what is with the good old "let the tablet warm up (20-25 degrees celsius), connect it with usb to the pc and at last connect the charger to the tablet"-trick?
or was it first charger then usb? i can't remember but i had this with my A70, too...
sailormoon17 said:
what is with the good old "let the tablet warm up (20-25 degrees celsius), connect it with usb to the pc and at last connect the charger to the tablet"-trick?
or was it first charger then usb? i can't remember but i had this with my A70, too...
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no joy from that too
on a more positive note, i can actually get the device seen over usb (think pc must have been playing up earlier too.. not my day today!)
detects it as a 101it and mounts both drives although windows is saying that neither are formatted (odd). cannot see anything on the display so doesnt seem to be the backlight thats died. looks like the whole screen has.
has anyone else here had any prior experience with SDE archos devices and warranty? I mean, really.. they'd be pushing it to expect people to believe that a display would die because of someone installing some unsupported software?!
unit sent off on friday.
guess noone here has had a faulty SDE/rooted unit that they needed to return to archos then. odd
thefunkygibbon said:
unit sent off on friday.
guess noone here has had a faulty SDE/rooted unit that they needed to return to archos then. odd
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Looks like you're our test case then
Best of luck!
ExploreMN said:
Well, they are pretty clear that if you install SDE or any other type of root solution you void the warranty. So you might expect a charge for the service.
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People throw the "voids your warranty" thing around way toooo much. Let me be clear, modding your device CANNOT void a entire warranty. If I send my full rooted EVO in because of a faulty LCD, they HAVE to fix it or I can sue them. Theres something called the magnuson moss warranty act, which in a nut shell states that, what you did has to have caused the problem. Did rooting your device break it? Mostly likely not because it doesn't mess w/ the boot loader. If they give you crap about rooting or modding ask them if your mod directly contributed to the unit failing. If they say no but still give you crap throw the magnuson moss warranty act at them.
I see this all the time w/ cars, I used to be big on 8thcivic.com when I had my 07 Civic Si. People would bring their cars in w/ say, a modded computer or exhaust w/ a unrelated problem like transmission or something. If they gave them crap, the second they mentioned the magnuson moss act they shut up and fixed the problem. For the manufacturer its a lot cheaper to deny you then fix you. Archos seems like a friendly company, I'd feel confident sending in my rooted device w/ a bad screen.
The Magnuson-Moss Warranty Act sounds all well and good but its an american "act" and most likely not relevant to Archos being a french company (and me being in the UK).
it may be the reason that I have heard people in the states being offered repairs (at a cost... $200 for a screen or something i think i read)
I have the same problem but it disappeared when I use UrukDroid 0.7 or2.1.08
lhva1mk said:
I have the same problem but it disappeared when I use UrukDroid 0.7 or2.1.08
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a) dont think its the same problem as my 101 is DEAD.
2) it must be a coincidence for you then since I dont see how the battery/charging system of a device could be changed in a firmware update (had the bizarre issue with most flavours of firmware. by the time it is dead and needs resussitating it is out of the remit of firmware.
Mine is also dead, i suspect a power issue as the green LED will stay on while plugged in but will never blink to indicate complete charge and it won't turn on.... needless to say I am waiting to hear back from Archos (4 weeks now) and also waiting for the Asus Transformer to come out.
anubis66 said:
Mine is also dead, i suspect a power issue as the green LED will stay on while plugged in but will never blink to indicate complete charge and it won't turn on.... needless to say I am waiting to hear back from Archos (4 weeks now) and also waiting for the Asus Transformer to come out.
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so you've already sent back or waiting to send back? was it rooted/SDE'd?
thefunkygibbon said:
so you've already sent back or waiting to send back? was it rooted/SDE'd?
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Waiting to hear back from archos, still no word from them. Yes it was rooted but with nothing done on the root side of things, just rooted because i could.
anubis66 said:
Waiting to hear back from archos, still no word from them. Yes it was rooted but with nothing done on the root side of things, just rooted because i could.
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so whats the delay then? you just phone them up and get an RMA number, no? cant be more complicated than that... even if you're stateside.
thefunkygibbon said:
so whats the delay then? you just phone them up and get an RMA number, no? cant be more complicated than that... even if you're stateside.
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Called.... again (3rd times the charm) and got someone who I didnt get disconnected with followed by an email saying "hold the power button for 45 seconds to a minute...." and it is off, hope to report that i will be up and running soon
anubis66 said:
Called.... again (3rd times the charm) and got someone who I didnt get disconnected with followed by an email saying "hold the power button for 45 seconds to a minute...." and it is off, hope to report that i will be up and running soon
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I hope with you
the support of archos... horror!
thats the only bad thing about archos(-devices)
but thats because there are so many forums and boards to support archos with support
So, somehow my Epic. Got wet and I have no clue. I woke up in the morning and it was fully charged but I noticed it was wet.. not wet enough to have the screen fogged up or anything but when i took the back cover off it was a little bit wet. Then I realized that when I plug it up to charge it, it doesn't charge and when I plug it into my computer it can't be recognized either. I've already tried all the tricks and let it dry it for a day... everything works perfect except it won't charge (and I've tried multiple cables) but, what I really wanna know is if there is a way to go back to a stock rom without a cable or even if there is just a way to completely wipe it even if it doesn't work so I can take it in and get it replaced w/o voiding warranty. I have 66% battery life right now so, I'm keeping it turned off to hope there is a way. Thanks.
Can you stock it: yes. Are you ****ed? Yes. You're not getting a warranty repair on that. Water damage means you better have insurance. Trust me.
I do have insurance... so, I just need to know how to get it back to stock and take it in... or else I'll just call it up lost. Do you have to pay the $100 regardless if its water damage?
Yes, if it's water damaged, you're paying $100. Don't bother stocking it, Asurion doesn't care.
So, should I just call up Asurion and tell them its water damaged.. or just tell them its lost?
mikeregister said:
So, should I just call up Asurion and tell them its water damaged.. or just tell them its lost?
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No. It's water damaged, tell them so. Once you fax in your affidavit, you'll get a return call within about a day asking for payment on the $100; do so, and it will be priority overnighted to you that day (very nice). Then when you get the new device, you'll use the prepaid mailer to send the damaged device back to them within 10 days.
Well, I just noticed its actually charging ... just doesn't say its charging and the computer doesnt recognize it..
mikeregister said:
Well, I just noticed its actually charging ... just doesn't say its charging and the computer doesnt recognize it..
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I experienced something similar with mine. You can try a different cable, but if USB is hosed after water damage, your device is toast. I would know.
Yea, I guess I'll give it another day and see how it does if not I'll get a new one.. thanks for the advice though.
Well, my phone has been charging perfectly now that I replaced the cable (it even says its charging now) and I'm not having any problems with it at all except that it's not allowing it to work with my computer, so no odin. Can anyone guide me in the right direction on how to go back to completely stock via SD card. I haven't been able to find anything on it. Would like to go back stock and take it in to sprint. See if I can get a new one. If not I'm currently running AA's i3 and it runs great so, I'll just stick with that if nothing else. Thanks in advance.
Perhaps a search for an update.zip?
Sent from my frozen Syndicated Beast...
Wishkah420 said:
Perhaps a search for an update.zip?
Sent from my frozen Syndicated Beast...
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Will, that work properly if I'm using a EF02 rom and use say a stock EC05 update.zip?
Here's a link to a thread that has the DK28 leak..... read the intire OP so you don't mess up..... once you flash the update.zip you can then OTA to stock EC05......
http://forum.xda-developers.com/showthread.php?t=861213
theduce102 said:
Here's a link to a thread that has the DK28 leak..... read the intire OP so you don't mess up..... once you flash the update.zip you can then OTA to stock EC05......
http://forum.xda-developers.com/showthread.php?t=861213
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This method is intended for upgrading from 2.1 is it safe for me coming from 2.3 to do this? Don't want to risk being phoneless if this doesn't work.
mikeregister said:
This method is intended for upgrading from 2.1 is it safe for me coming from 2.3 to do this? Don't want to risk being phoneless if this doesn't work.
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It might work...... I've never had to use it coming from gb..... the only time i used it was when it first came out so i could get froyo....but I would make a nand backup before flashing like always just to be safe
I'm new here so I'm hoping somebody can help me. My kindle fire got wet about a week ago and stupid me the first thing I did was wipe it down and turn it on to make sure it still worked. It did at that time and still a few hours later although the battery had died. Upon recharging it no longer worked. First it was stuck in the yellow triangle mode...then alternated between that and the kindle fire logo. My computer would recognize it for a second then the kindle would reboot and it was gone. I researched for days and tried so many things and nothing worked. The sd card cannot be mounted, it's like it disappeared so I can even do anything via TWRP. NOW it is stuck in a total BLUE kindle fire logo boot and doesn't ever stop!
Have I destroyed my kindle or can it be fixed via the factory cable?
Please help me
I'm assuming it was fine before the water incident. Maybe send it back to Amazon and see what they think? You never know, they might exchange one for you.
Otherwise, you can always sell it on eBay as is, and might even get a good price for it. Just make sure the starting bid price is reasonable, as not many people are going to bid for it, unless they are technical people who reckon they can fix it up and resell it.
A factory cable is unlikely to fix it, as it is obviously a hardware problem. Maybe a short in circuits or something. Your biggest mistake was that you turned it on as soon as you wiped it down. How long was it in the water? If it had any water inside it at all, you should have shut it down completely and let it dry out somewhere with good air circulation for at least a day.
are you running ICS?
jji7skyline said:
I'm assuming it was fine before the water incident. Maybe send it back to Amazon and see what they think? You never know, they might exchange one for you.
Otherwise, you can always sell it on eBay as is, and might even get a good price for it. Just make sure the starting bid price is reasonable, as not many people are going to bid for it, unless they are technical people who reckon they can fix it up and resell it.
A factory cable is unlikely to fix it, as it is obviously a hardware problem. Maybe a short in circuits or something. Your biggest mistake was that you turned it on as soon as you wiped it down. How long was it in the water? If it had any water inside it at all, you should have shut it down completely and let it dry out somewhere with good air circulation for at least a day.
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i agree with everthing here
Taxion said:
are you running ICS?
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what does that have to do with anything?
Taxion said:
are you running ICS?
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Yeah that's a valid question. If you drop the Kindle in water and it's running ICS, it can get damaged. The best water protection comes with Jellybean. Jellybean prevents the water from leaking in and messing up the code. smh.
veeman said:
Yeah that's a valid question. If you drop the Kindle in water and it's running ICS, it can get damaged. The best water protection comes with Jellybean. Jellybean prevents the water from leaking in and messing up the code. smh.
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i dont care who you are, thats funny right there
un4givn85 said:
i dont care who you are, thats funny right there
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You know? I have to agree with you
jji7skyline said:
I'm assuming it was fine before the water incident. Maybe send it back to Amazon and see what they think? You never know, they might exchange one for you.
Otherwise, you can always sell it on eBay as is, and might even get a good price for it. Just make sure the starting bid price is reasonable, as not many people are going to bid for it, unless they are technical people who reckon they can fix it up and resell it.
A factory cable is unlikely to fix it, as it is obviously a hardware problem. Maybe a short in circuits or something. Your biggest mistake was that you turned it on as soon as you wiped it down. How long was it in the water? If it had any water inside it at all, you should have shut it down completely and let it dry out somewhere with good air circulation for at least a day.
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Yeah I think you are right with the short circuit...and I realized my mistake directly after I did it It was only in the water a second. Embarrassingly my pool over-flowed while I was lying beside it. It flowed out onto my cellphone, my husbands cellphone and the kindle. I picked them all up immediately but water most def got inside...I'm sure of it
Yes, that is funny.
I asked because since i went to ICS if i use a USB charger for my droid i've been stuck in the same screen, in addition to having other charging issues. I was speculating the problem might not be water related but an unnoticed problem associated with charging (3.0)
I agree a short seems most likely, I was just looking for a possible alternative to check before sending it in with fingers crossed.
If you don't want to send it in, feel free to take it apart yourself and see if you can fix anything. Likely not, as the battery may have bust. There is an easy to follow guide on ifixit.com for taking apart a Kindle Fire.
Remember though, it voids the warranty, so I'd recommend just sending it to Amazon first.
If all else fails and you can ship to England. Then I want the motherboard
sent from my Gnex running Trinity kernel & Awesome's JB rom
My Paperwhite got wet and was still within Amazon's one year regular (didn't buy extended) warranty. I was honest with them and, even though water damage is not covered, they were nice enough to replace it anyway. I am long time Amazon Prime/Kindle Unlimited member and don't know if that swayed their decision, but go to their support website. It's worth a try! They are VERY nice. I did have to send mine to them, but they sent UPS return label, and I had replacement within 5 days!
first of all i'm from Malaysia and i bought my nexus 7 from a electronics company called "senheng" roughly more than a month ago..i was pretty satisfied with it until recently all the bugs and defects are starting to annoy me A LOT...
1) sometimes the touch screen is not responsive.i try pulling down the notification tray but it doesnt get pull down..
2) they are black lines on the screen sometimes when playing games or surfing facebook..it does happened quite often although it only appears for a split second.
3) this is the worst defect of all.sometimes the tablet acts on it's own,it's like it's having a mind of it's own.it would just jump back to the homescreen, swipe around and open up apps on it's own when i'm actually using the tablet.Basically it's like a ghost is using the tablet. So i try to find the cause of this problem and i'hv found than whenever i try to swipe around really quick the tablet will become not responsive for a while and it'll start acting on it's own, so i feel that there's a problem with the touch screen panel.
I went back to "senheng" the other day, hoping that they would replace a new tablet for me but they refuse to, so most probably i'm going to ring up ASUS tomorrow to report about my problems and hope that they would replace me a new unit. My main problem is the 3rd, i can live with the other two but the 3rd one is seriously bugging me.
Is anyone having the same problem as me? If so, what did u do to solve it?
p/s : i'm on stock 4.2 rooted...
Sounds like your touch screen is screwed. You shouldn't be getting lines on the screen.
Also there was some bugs with the touch drivers in the early stages. Have you updated to 4.1.2 or 4.2? Knowing your version would give better results.
Why did they "refuse" you a replacement? Is it damaged? Over the return limit?
I know this may have a moral stance, but I don't think anyone could tell a N7 apart from another N7. The serial number is on a plastic sticker that is easily removed. You could possibly purchase a new one, swap devices, and return the old one/new box. Or buy a new one and use it until Asus repairs your old one... then return it.
I've returned 2 [I fried one with a bad bootloader and swapped a 16 for a 32 (paying the difference obviously)]. They all just opened the box to make sure there were no obvious physical damage. The back cover isn't "meant" to come off, so they won't tear it down in the store.
If you want to physically kill one, download and flash a Samsung Galaxy Nexus bootloader. It won't even power on. No power + No Sticker = no way to tell.
The only reason I'm saying this is simply because store policies shouldn't be too strict on their exchanges for defective units. I've had equipment fail just after 30 days and you are left with junk. I understand 30 days is there for a reason and it is a good policy, but it should be a fine line. A day or two shouldn't matter.
player911 said:
Sounds like your touch screen is screwed. You shouldn't be getting lines on the screen.
Also there was some bugs with the touch drivers in the early stages. Have you updated to 4.1.2 or 4.2? Knowing your version would give better results.
Why did they "refuse" you a replacement? Is it damaged? Over the return limit?
I know this may have a moral stance, but I don't think anyone could tell a N7 apart from another N7. The serial number is on a plastic sticker that is easily removed. You could possibly purchase a new one, swap devices, and return the old one/new box. Or buy a new one and use it until Asus repairs your old one... then return it.
I've returned 2 [I fried one with a bad bootloader and swapped a 16 for a 32 (paying the difference obviously)]. They all just opened the box to make sure there were no obvious physical damage. The back cover isn't "meant" to come off, so they won't tear it down in the store.
If you want to physically kill one, download and flash a Samsung Galaxy Nexus bootloader. It won't even power on. No power + No Sticker = no way to tell.
The only reason I'm saying this is simply because store policies shouldn't be too strict on their exchanges for defective units. I've had equipment fail just after 30 days and you are left with junk. I understand 30 days is there for a reason and it is a good policy, but it should be a fine line. A day or two shouldn't matter.
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ya i'm on stock 4.2 rooted(sorry i forgot to state that)..
they wouldnt replace me a new one cuz they said that they're gonna have to repair it and bla bla bla..i mean come on, the whole touch screen panel is screwed and they want to try fixing it?! my warranty is not over yet, it has a 2 year warranty.
i dont think we can actually return the tablet within 14days here in Malaysia, we dont have this kind of policy(not sure).
what do u mean for me to physically kill one? u mean i should just killed it and return to the store for them to replace a new one?
My touch screen also has started flaking out as you describe from time to time. Took it back to the store but do you think it would do it then? No, it acted normal until I got home.
Going back there tomorrow to hope it plays up at the right time.
Sent from my Nexus 7 using Tapatalk 2
dr.m0x said:
My touch screen also has started flaking out as you describe from time to time. Took it back to the store but do you think it would do it then? No, it acted normal until I got home.
Going back there tomorrow to hope it plays up at the right time.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
i actually recorded the whole thing with my galaxy nexus so i'm gonna show them it..
Ninja move with the recording :good:
Fortunately I havent had these issues on my 32gb N7. One would think it would be under ASUS manufacturer warranty. I know its a last resort but if you have to then unroot and relock the boot loader and send it back to ASUS. I know the idea of not having your tablet for a while is crappy but if that's the only option...
Sent from my Nexus 7 using xda premium
TokenAntiAppleRant said:
Ninja move with the recording :good:
Fortunately I havent had these issues on my 32gb N7. One would think it would be under ASUS manufacturer warranty. I know its a last resort but if you have to then unroot and relock the boot loader and send it back to ASUS. I know the idea of not having your tablet for a while is crappy but if that's the only option...
Sent from my Nexus 7 using xda premium
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Click to collapse
i think asus dont really mind rooting and unlocking the bootloader of the device..
anyways, i'm gonna go to asus service centre today and hopefully they'll replace my unit with a new one...lol
Idk if they do or not. That's just the general rule of thumb when sending a device back for repair/exchange. Mainly BC they can say the issue may have been caused as a result of you unlocking and rooting your N7. That's why Google threw in the disclaimer when a boot loader unlock is attempted.
Sent from my Nexus 7 using xda premium
I have discovered my PH-1 has an unusual problem. If the phone is powered off for a day or two it loses a substantial amount of battery. I found this out when I switched back to my S8+ while on a trip and when I went to switch back to the PH-1 it was down to 60 something percent battery when it was at 100 percent when I powered it down.
This is new behavior as it wasn't doing this when I got it.
Thinking it was a fluke I repeated the exercise a few times with the same result. I reached out to Essential support but because I purchased the phone used (off Swappa) they told me to pee up a rope after making me jump through hoops for week.
I tried a hard reset, re-applying the latest patch, and re-flashing the latest Pie via fastboot. Nothing has worked which makes me believe it is a hardware issue.
Just for laughs I powered up my Nexus 5X which has been powered off for months and it was still at 100% battery.
Anyone have anything I can try? I really like this phone but now can't trust it.
I guess as this is the second time I got burned buying a used phone (first Google and now Essential) I will stop using Swappa. The manufactures will not help so you are on your own when you have issues. I realize the manufactures aren't obligated to help second hand device owners but it still sucks when you have issues not of your own making and they blow you off.
That sucks.
Ideally the seller should have been open enough in the description and have explained that this problem exists. I don't know how it works with Swappa as I never used it, but on eBay you can try and work it out with the seller or even open a case saying the phone is faulty. Your best bet is to contact the person who you bought it from and ask if they have an original proof of purchase, or if they're willing for you to send the phone back for a full refund.
It really sounds to me like a battery issue which would be a definite cause for an RMA, I've not seen anyone mention this problem before though.
Sent from my PH-1 using XDA Labs
I'm not sure the seller knew of the problem as it wasn't behaving like this when I first received it. I'm not really blaming either the seller or Swappa. No OEM is going to help you out if you purchased second hand. It's a potential pitfall that purchasers need to be aware of. I was aware of it and still got burned.
I would really like to find a way to resurrect this phone as I loved it. But I won't buy another one. Short of trying to replace the battery I just have run out of things to try.
One thing to try would be to see if it does it with no user installed applications whatsoever.
I'd factory reset it and uninstall everything and see if you still get the drain.
Given that it seems to happen when the phone is off I doubt it's an application, but it doesn't seem like you have many other options.
TimboC2000 said:
One thing to try would be to see if it does it with no user installed applications whatsoever.
I'd factory reset it and uninstall everything and see if you still get the drain.
Given that it seems to happen when the phone is off I doubt it's an application, but it doesn't seem like you have many other options.
Click to expand...
Click to collapse
Thanks but I've already went that route. I re-flashed that latest Pie image and didn't sign in or install anything. Same issue. I'm pretty sure the battery is toast.
grumpygoof said:
I'm not sure the seller knew of the problem as it wasn't behaving like this when I first received it. I'm not really blaming either the seller or Swappa. No OEM is going to help you out if you purchased second hand. It's a potential pitfall that purchasers need to be aware of. I was aware of it and still got burned.
I would really like to find a way to resurrect this phone as I loved it. But I won't buy another one. Short of trying to replace the battery I just have run out of things to try.
Click to expand...
Click to collapse
OEM might help if the device is still in warranty and whoever you bought it from has the original purchase receipt. Or they have a system like OnePlus where all you need is a screenshot of the order, doesn't matter who owns the actual device.
I try to buy phones in new condition, or at least make sure there's some warranty left plus a purchase receipt of some kind.
Unfortunately changing the battery isn't an option, Essential Phone has no spare parts available so I doubt you'd be able to find one for replacement. Your best bet is to contact the buyer and try to get a proof or purchase off them, or just live with the issue. If you have the phone as a daily driver it won't bother you too much right? Do you feel like the phone drains battery quickly when it's on as well? What kind of Screen on Time do you get with it?
Sent from my PH-1 using XDA Labs
geko95gek said:
OEM might help if the device is still in warranty and whoever you bought it from has the original purchase receipt. Or they have a system like OnePlus where all you need is a screenshot of the order, doesn't matter who owns the actual device.
I try to buy phones in new condition, or at least make sure there's some warranty left plus a purchase receipt of some kind.
Unfortunately changing the battery isn't an option, Essential Phone has no spare parts available so I doubt you'd be able to find one for replacement. Your best bet is to contact the buyer and try to get a proof or purchase off them, or just live with the issue. If you have the phone as a daily driver it won't bother you too much right? Do you feel like the phone drains battery quickly when it's on as well? What kind of Screen on Time do you get with it?
Sent from my PH-1 using XDA Labs
Click to expand...
Click to collapse
I don't know if I can still contact the seller or not. I can talk to someone at Swappa and find out. That actually is a good idea and worth trying. I haven't run the phone as a daily driver since I discovered the issue because of all the testing Essential made me do and my own experimentation. It does seem to drain more quickly but at this stage I can't be sure.
I may just use it as a very fast and expensive mp3 player.
I just thought I would update this thread. Thanks to CamoGeko I decided to pursue the Swappa angle and contacted them and asked them if they would contact the seller on my behalf which they have done. I made clear that I was not accusing the seller and was just hoping for his assistance. I have heard from the seller and he may have some documentation and is checking into it. It may or may not fly with Essential but it is the only avenue I have left so why not give it a go.
I'll update the thread again once I have more information.
grumpygoof said:
I just thought I would update this thread. Thanks to CamoGeko I decided to pursue the Swappa angle and contacted them and asked them if they would contact the seller on my behalf which they have done. I made clear that I was not accusing the seller and was just hoping for his assistance. I have heard from the seller and he may have some documentation and is checking into it. It may or may not fly with Essential but it is the only avenue I have left so why not give it a go.
I'll update the thread again once I have more information.
Click to expand...
Click to collapse
That's great to hear. Hopefully they can provide proof of purchase which means you'll be able to get a replacement device from Essential!
Good luck and hope you get something sorted.
Sent from my PH-1 using XDA Labs
Well even though the original purchaser helped me out and got me a copy of his invoice Essential still told me to take a hike. Soooo I am officially out of options.
grumpygoof said:
I have discovered my PH-1 has an unusual problem. If the phone is powered off for a day or two it loses a substantial amount of battery. I found this out when I switched back to my S8+ while on a trip and when I went to switch back to the PH-1 it was down to 60 something percent battery when it was at 100 percent when I powered it down.
This is new behavior as it wasn't doing this when I got it.
Thinking it was a fluke I repeated the exercise a few times with the same result. I reached out to Essential support but because I purchased the phone used (off Swappa) they told me to pee up a rope after making me jump through hoops for week.
I tried a hard reset, re-applying the latest patch, and re-flashing the latest Pie via fastboot. Nothing has worked which makes me believe it is a hardware issue.
Just for laughs I powered up my Nexus 5X which has been powered off for months and it was still at 100% battery.
Anyone have anything I can try? I really like this phone but now can't trust it.
I guess as this is the second time I got burned buying a used phone (first Google and now Essential) I will stop using Swappa. The manufactures will not help so you are on your own when you have issues. I realize the manufactures aren't obligated to help second hand device owners but it still sucks when you have issues not of your own making and they blow you off.
Click to expand...
Click to collapse
I had the same issue with the battery drain after turn off the phone. In my case, I waited until the empty battery.
After 8 hours without battery I plug the phone to the charger and the issue was gone. In my case was after the security update 5 july in Android 8.1.
chris1871 said:
I had the same issue with the battery drain after turn off the phone. In my case, I waited until the empty battery.
After 8 hours without battery I plug the phone to the charger and the issue was gone. In my case was after the security update 5 july in Android 8.1.
Click to expand...
Click to collapse
Maybe I'm not out of options after all. I hadn't heard of that before but your solution certainly seems worth a try. I will let the battery drain and see what happens. Thanks for the post.
grumpygoof said:
Maybe I'm not out of options after all. I hadn't heard of that before but your solution certainly seems worth a try. I will let the battery drain and see what happens. Thanks for the post.
Click to expand...
Click to collapse
Wait 8 hours without battery. After that plug the phone to charger, it's the only trick
Thanks. I will give that a shot. I left it on overnight and it lost 30% of its charge sitting there doing nothing. No radios were turned on.
grumpygoof said:
Thanks. I will give that a shot. I left it on overnight and it lost 30% of its charge sitting there doing nothing. No radios were turned on.
Click to expand...
Click to collapse
Did you leave the phone without a battery for 8 hours before reloading it?
chris1871 said:
Did you leave the phone without a battery for 8 hours before reloading it?
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Click to collapse
No. I haven't gotten that far yet. I'm trying to drain is completely. I'm not using the phone so it's taking longer than I would like. It's weird, it drops 20-30% overnight but doesn't seem to drain excessively while powered on.
chris1871 said:
Did you leave the phone without a battery for 8 hours before reloading it?
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Click to collapse
Ok. I got it to drain completely and let it sit for about 15 hrs. Charging it now. I'll report back when I have some info. Thanks for the suggestion. Even if it doesn't work for me it was certainly worth trying.
I am really curious to see the outcome. Thanks for the updates.
Konnalynn said:
I am really curious to see the outcome. Thanks for the updates.
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Click to collapse
As am I. I recharged it and now need to let it sit powered off for a few days. I'll report back after that.
grumpygoof said:
As am I. I recharged it and now need to let it sit powered off for a few days. I'll report back after that.
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Click to collapse
I was looking up reviews to decide if I should buy one of these and found this forum. I hope for a good result because I have heard some positive things about this phone. Other than this do you have any other input about it?