Database Users

Sprint Service Repair Centers

I need to take my phone in to a repair center. Should I reroot and go in stock? I know i already should pull my SD card, anything else? How much do they charge, i dont have insurance. Do they give you a replacement phone?
Just nervous, need some advice.

First off whats wrong with your device, and if you haven't had your hero over a year then your still in warranty and shouldn't charge you anything (and thats impossible cause the hero hasn't been out a year).
I would go back to stock rom, most service center repair specialists will flip out if you tell them hacked your phone. Just saying (I don't care personally)

Yes, before you go to the sprint store restore to factory OS. If you don't that will void your warranty

dkdtaylor said:
Yes, before you go to the sprint store restore to factory OS. If you don't that will void your warranty
Click to expand...
Click to collapse
Not if you brought it to my store

my trackball doesn't go down only up left and right.
inns go get a new one for 35 bucks I thinly since I have equipment protection. but even though its the hardware not the software so even if I'm rooted they shouldn't care.
Sent from my HERO200 using the XDA mobile application powered by Tapatalk

Its my mini usb port, the audio juust stopped working, i took it in to a sprint store and they gave me a new adapter, and tested my phone and said it was the port needing repair. Do they give you a phone to use while they repair?

76flip said:
Its my mini usb port, the audio juust stopped working, i took it in to a sprint store and they gave me a new adapter, and tested my phone and said it was the port needing repair. Do they give you a phone to use while they repair?
Click to expand...
Click to collapse
Most stores can't repair something like this. They will probably give you whats called an Advanced Exchange, meaning they'll order you a refurbished Hero, before you freak, there is absolutely NOTHING wrong with a refurbished phone.
Secondly they will probably not give you a loaner while they look at/repair it. It would take probably 8 minutes to activate a loaner and then look at your phone, its way more simply to just go without a phone for an hour or less.
Lastly, they will more then likely not be able to swap you same day, meaning the refurbished phone will need to be sent to the store, and you would pick it up tomorrow.
Hope this explains Sprint's process a little better.

stephen240 said:
Most stores can't repair something like this. They will probably give you whats called an Advanced Exchange, meaning they'll order you a refurbished Hero, before you freak, there is absolutely NOTHING wrong with a refurbished phone.
Secondly they will probably not give you a loaner while they look at/repair it. It would take probably 8 minutes to activate a loaner and then look at your phone, its way more simply to just go without a phone for an hour or less.
Lastly, they will more then likely not be able to swap you same day, meaning the refurbished phone will need to be sent to the store, and you would pick it up tomorrow.
Hope this explains Sprint's process a little better.
Click to expand...
Click to collapse
Very helpful, thank you

76flip said:
Very helpful, thank you
Click to expand...
Click to collapse
Its what I'm here for :]

stephen240 said:
Not if you brought it to my store
Click to expand...
Click to collapse
Or mine..

azyouthinkeyeiz said:
Or mine..
Click to expand...
Click to collapse
GTFO mine's better! Cause I'm at mine lol JK!

*edit...
I guess I just read over the part about it being your usb port.. lol
btw...
I think I read a post from you earlier on the NASC support device forums.. I'm not sure if you're corporate, it wouldn't be NASC support but there was a stephen saying that "he might or might not frequently flash roms.. )

azyouthinkeyeiz said:
Just for future reference...
Buy denatured alcohol.. Dip your audio input into the alcohol very lightly.. And then stick the plug in the audio port, push in and out and turn and you should see better audio..
Dust and moisture residue gradually build up on the metal contacts and cause some interference..
Usually that issue is not the port, but thats not a be all-end all answer either.
btw...
I think I read a post from you earlier on the NASC support device forums.. I'm not sure if you're corporate, it wouldn't be NASC support but there was a stephen saying that "he might or might not frequently flash roms.. )
Click to expand...
Click to collapse
^He is very correct in the denautered alcohol bit, I do this kind of thing all the time.
Actually I'm not coperate =/ But I do frequently flash roms

last question...
I kept a nandroid of stock before flashing anything, does this unroot me?

stephen240 said:
Actually I'm not coperate =/
Click to expand...
Click to collapse
Me neither...
If you go to NASC support and then login like you were checking your ASC calendar, click on device known issues, then discussion forums at the top, you can read the corporate techs known issues, etc.. Its a pretty cool place to learn

76flip said:
last question...
I kept a nandroid of stock before flashing anything, does this unroot me?
Click to expand...
Click to collapse
No.. You are still rooted.. The nandroid was not done until after you flashed the recovery image so that will still be there...
You will just have the stock rom running on a rooted phone..

azyouthinkeyeiz said:
No.. You are still rooted.. The nandroid was not done until after you flashed the recovery image so that will still be there...
You will just have the stock rom running on a rooted phone..
Click to expand...
Click to collapse
youll be fine, just nandroid it back to stock they wont even look.

Ok, wanted to share my experience...
The store i purchased my phone at initially is great, they have helped me with everything and have always been polite and courteous. After going to that store they told me to simply take it to their readynow store and they will fix it no problem. That combined with the recommendations from techs in this forum i felt very good driving 20 miles with my screaming child to the store to get it resolved.
Im back after a very angry drive home. Not only did the manager at the store let me stand waiting to be helped facing her for 10 minutes before i asked to be helped, she acted as if i were a retarted person and pointed out the audio jack on top and showed me how to put the headphone jack in.
When I explained that for the sake of better sound quality and accessories I have always used the bottom port for audio and it obviously is malfunctioning (it goes on and off when something is plugged in to audio in th mini usb)
She let out a sigh and said she would see if the tech will "even look at it". When she came back she told me that the tech says that the mini usb isn't intended for audio use and he wouldn't accept it.
I explained that my local store told me this would be taken care of here no problem and it was covered under warranty, and i spoke with a few techs online who recommended the same, and now your saying im SOL? she says yes.
I have heard horror storys about bad sprint service but I have never been treated by a company that i support with my money monthly this way. THE WORST CUSTOMER EXPERIENCE I HAVE EVER HAD! I would be fired if i talked to a customer like that and just shrugged off their problem.
Sorry for the rant

networx2002 said:
youll be fine, just nandroid it back to stock they wont even look.
Click to expand...
Click to collapse
This is what I did. I took mine in to get the dust removed and had no issues.

dkdtaylor said:
Yes, before you go to the sprint store restore to factory OS. If you don't that will void your warranty
Click to expand...
Click to collapse
Just FYI, and I'm not saying you'd want to take it to court, but courts have upheld that defects in products that could not be caused by software/firmware changes must be covered under warranty even if the user changed it to some unauthorized version. The case I'm thinking about was regarding a hacked game console but the same would theoretically apply to a phone. This would have to be something like the screen dying or the usb port going bad. If the processor died they could possibly argue that you caused it with under/over clocking attempts.

HD2 Warranty void...?

Hey guys, a couple of weeks ago I posted about my HD2 not reacting to any USB activity at all, so, with the battery dead and no way to charge it, I sent it to HTC to get it repaired.
Unfortunately, being the idiot I am, they didn't repair it because I had used a HSPL in the past and left it on when I sent it back. Woohoo...!
Anyway, they sent it back in the same condition, as I suspected. So I managed to just find a way to charge the battery without using the USB port that was dead anyway. I removed the HSPL and flashed the stock ROM back on.
I was just wondering. Now I've sent it back with the HSPL, does this void my warranty? And if I sent it back with the original SPL, will they repair it, or just give it back saying my warranty is void from last time I sent it in?
Thanks for any help!

I can imagine they would have logged the fact you put on the HSPL.
But, how much does it cost to send it ?
Might be worth giving it a bash !
Just out of curiosity, how did you manage to charge it without the USB port ?

I can send it for free through my phone provider, so I suppose it's worth the two week wait if it works! But I've heard of people who've sent it back after already sending it with a HSPL and they've repaired it, so fingers crossed.
And to charge it, I cut open a USB cable, separated the red and black wires, and connected them to the negative/positive bits on the battery. It's apparently dangerous, but I was desperate.

deffinately worth sending it in again. chances are the drone on the returns desk won't dig into it that deep.
Besides, theres no illegal software on there now, what grounds are there to refuse you? do they have proof? did they take a picture of the spl? no.

samsamuel said:
deffinately worth sending it in again. chances are the drone on the returns desk won't dig into it that deep.
Besides, theres no illegal software on there now, what grounds are there to refuse you? do they have proof? did they take a picture of the spl? no.
Click to expand...
Click to collapse
Actually... they did.
They sent a huge screenshot of the bootloader screen and sent it back with the phone.
Oh well, worth a try still.

lol, fair enough then. I'd still deff send it in again still.
fingers x'd.

Warning to all on bonsai 4.1.. Flash Back while you can!!!

My phone is totally bricked, no download mode, no samsung screen, no clockwork, no nothing!!!
I didnt do anything i tried turning on my wifi and constantly disconnected and shut off on the phone i tried rebooting in the quick menu then BAM!!! Bricked,
If i have tep will it replace it for free since it can turn on... ???

davidrules7778 said:
My phone is totally bricked, no download mode, no samsung screen, no clockwork, no nothing!!!
I didnt do anything i tried turning on my wifi and constantly disconnected and shut off on the phone i tried rebooting in the quick menu then BAM!!! Bricked,
If i have tep will it replace it for free since it can turn on... ???
Click to expand...
Click to collapse
Several people had theirs replaced for free so as long as you don't get a **** of a tech....

For those that are on the beta Bonsai 4.1.0b9 the 2 quickest ways to get back to 4.0.1 is to flash 4.0.1 then run one click root Clockwork Mod 3.0.0.6 since it does not play nice with the imbedded 3.0.2.4 from 4.1.0 or you can Odin EB13 prerooted with CWM 3.0.0.6 then after converting to EXT 4 restore a nandroid of 4.0.1. Reflash 4.0.1 after that to disable journaling. Then Odin the EC05 modem.
EB13 link: http://forum.xda-developers.com/showthread.php?t=853209
One click root CWM 3.0.0.6: http://forum.xda-developers.com/showthread.php?t=897612
If anyone needs Odin let me know.

charge the battery for an hour or so. then try to get into download mode again. if you can, stop and charge the battery to full. if you can't, it may actually be bricked. download mode uses alot of juice, and you can think you're bricked when you really just have a dead battery.

That happened to me once. I freaked out cause I thought my phone was bricked. So I went to have a cigarette, left it on the charger, and when I came back in, it turned right on
Sent from my SPH-D700 using XDA App

Everyone who had access to the beta should have received a pm/email alerting them to the issue a few hours ago. Some users chose to disregard.
Sent from my SPH-D700 using Tapatalk

JBakey said:
That happened to me once. I freaked out cause I thought my phone was bricked. So I went to have a cigarette, left it on the charger, and when I came back in, it turned right on
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
One of the guys with the bricked phones had extra batteries charged, and no go. Another just came back from the Sprint store and they ordered him another phone after trying to revive it for 2 hours. Whatever this is, it is really bricking the phones. It could be CWM 3.0.2.4 related since that was imbedded in the ROM.

mattallica76 said:
Everyone who had access to the beta should have received a pm/email alerting them to the issue. Some users chose to disregard.
Sent from my SPH-D700 using Tapatalk
Click to expand...
Click to collapse
Still a warning I just got to check my messages after te fact as I was very very swamped at work

kennyglass123 said:
One of the guys with the bricked phones had extra batteries charged, and no go. Another just came back from the Sprint store and they ordered him another phone after trying to revive it for 2 hours. Whatever this is, it is really bricking the phones. It could be CWM 3.0.2.4 related since that was imbedded in the ROM.
Click to expand...
Click to collapse
There is modified charging code in the kernel. That could be the culprit.
Sent from my SPH-D700 using Tapatalk

davidrules7778 said:
Still a warning I just got to check my messages after te fact as I was very very swamped at work
Click to expand...
Click to collapse
I didn't take it seriously until the 4th bricked phone. I even tried to convince myself that I would be safe with the Genocide kernel on it. But then common sense took over and I went back to 4.0.1 and passed the word here.

After taking my brick in and they worked with it for a couple of hours they said they would replace it no questions asked. When I first went in I told them I took it off the charger and it wouldn't turn on. Nothing they could do would get it running.
None in stock so I wait until tomorrow or the next day.

intulsa said:
After taking my brick in and they worked with it for a couple of hours they said they would replace it no questions asked. When I first went in I told them I took it off the charger and it wouldn't turn on. Nothing they could do would get it running.
None in stock so I wait until tomorrow or the next day.
Click to expand...
Click to collapse
And of course no loner phone.

Could someone explain to me why Sprint should be eating the cost of replacing these phones?

edonnelly said:
Could someone explain to me why Sprint should be eating the cost of replacing these phones?
Click to expand...
Click to collapse
They are not. The insurance is.

edonnelly said:
Could someone explain to me why Sprint should be eating the cost of replacing these phones?
Click to expand...
Click to collapse
And they don't eat the phones. They get refurbed and given to the next insurance claim.

They shouldn't be, but things like this is exactly the ammunition they need to lock down the bootloader, up insurance cost, etc. . .
I am not sure why anyone would think it would be okay to rob a bank and then tell everyone about it, but people seem to think posting in a public forum is some how annomymous.
No I am not saying anyone is going to get in trouble, but a simple google search pulls this stuff up.

socos25 said:
They shouldn't be, but things like this is exactly the ammunition they need to lock down the bootloader, up insurance cost, etc. . .
I am not sure why anyone would think it would be okay to rob a bank and then tell everyone about it, but people seem to think posting in a public forum is some how annomymous.
No I am not saying anyone is going to get in trouble, but a simple google search pulls this stuff up.
Click to expand...
Click to collapse
Really? You are on the side of the insurance company? The same one that gets $7 a month from most people and then instead of giving people a new phone immediately makes them wait for a refurbed one, a couple of days. The same insurance that makes you wait a couple of days to get your keyboard fixed instead of giving you another phone. Believe me they are not losing any money. Don't cry for them.

kennyglass123 said:
Really? You are on the side of the insurance company? The same one that gets $7 a month from most people and then instead of giving people a new phone immediately makes them wait for a refurbed one, a couple of days. The same insurance that makes you wait a couple of days to get your keyboard fixed instead of giving you another phone. Believe me they are not losing any money. Don't cry for them.
Click to expand...
Click to collapse
Indeed, they are not losing anything. In fact, the insurance industry is the only field that hires more mathematicians than NASA. They make sure that no matter what, prices and deductibles are set so they profit. It's one of the longest going scams in history. I have TEP on 5 lines. So I don't feel bad when someone gets their money's worth.

kennyglass123 said:
Really? You are on the side of the insurance company? The same one that gets $7 a month from most people and then instead of giving people a new phone immediately makes them wait for a refurbed one, a couple of days. The same insurance that makes you wait a couple of days to get your keyboard fixed instead of giving you another phone. Believe me they are not losing any money. Don't cry for them.
Click to expand...
Click to collapse
Banks are insured too. So should we say the same thing when they're robbed? Hell, let's not even go after the people who robbed it because they're insured right?
Somebody has to eat the cost any time a claim is made. And unfortunately, it's the consumer. TEP used to be $5 a month. Nobody is forced to have insurance on their phone. And nobody is forced to load custom ROMs either. Don't try to justify the risk you took by thinking you're entitled to a claim any time you want it.
Auto insurance companies deny claims all the time because of negligence. Why should we all pay when someone is doing 150mph down the freeway? It's the same concept here.

Ok bonsai fans, please stop talking about getting phones replaced. We are starting to attract all the party poopers and well they are going to poop on your party(in a ****ty arnold voice)

EVO does not charge, completely revert back?

Hey guys so my EVO has been my daily driver since the day it came out, haven't had any problems and been loving it since.
Recently i purchased an extended battery to hopefully increase the amount of time i have to leave the phone charging. When i switched to the new battery i didn't notice much difference, even conditioned the battery perfectly as well.
So my next step i installed a SBC kernel to see if that may help, well the only thing i can think is that i got lazy and somehow left my phone on with the SBC kernel and now it has messed up the phone.
PROBLEM:
Phone will not accept charge via USB, OEM or Aftermarket charger. The only way for me to use my phone is to charge a battery with an external charger and then just keep switching them out.
So i believe this may be caused by using the SBC kernel but can't be sure (the phone is a bit old and beat up), but i want to revert everything back to stock so i can take it to the Sprint store and see if they will just swap me with another EVO so i don't have any phone downtime. I know worst case scenario i can order another one through insurance but i don't want to spend the $100 deductible if i don't have to.
What is the best way to revert completely back to stock and hopefully make it so at the Sprint store they can't tell that i used a custom rom and kernel?
I created a NAND backup of my current install and was just going to remove the sd card when i go to the Sprint store so i can at least have a backup.
I found these stock roms:
http://forum.ppcgeeks.com/cdma-htc-evo-4g-development/121961-sprint-htc-evo-4g-shipped-roms.html
But can't seem to find any stock kernels except this thread on XDA:
Stock Kernel - xda-developers
Anybody know where i can download the stock kernel?
I also found this thread on XDA with document from a Sprint forum saying that they will accept rooted phones?:
xda-developers - View Single Post - Sprint returns
So my question really comes down to, should i just worry about flashing the stock kernel and rom and then just bring it to a Sprint store?
Anybody got any feedback that has done this before or can point me in the right direction? I want to try and stop by the store today to see what we can get done, have a big week of work ahead of me and don't need any phone downtime.
I also found this thread:
http://forum.xda-developers.com/showthread.php?t=812030
But is that still viable if they are accepting rooted phones and since it is a bit dated? Should i just print out that thread from a forum to bring to sprint store in case they give me problems?
Thanks guys!

I would revert to stock just in case, especially if they can link the kernel to your issue.
Question, you said it won't accept a charge, is that just for the aftermarket battery or the stock too?
Does the USB port function at all?
Because it sounds like it could just be a USB failure.
http://www.megaupload.com/?d=MUSAURP7
Take that file and rename it PC36IMG.zip and boot into your bootloader and approve the update.
That will return it to complete stock. [Kernel, radio, ROM etc]
If you used unrevoked you need to flash this .zip first.
http://downloads.unrevoked.com/forever/current/unrevoked-forever-son.zip

Thanks for the quick reply, it looks like it's USB all together, it will work for a minute or two then cut off, same thing with charging. Normally i just take my micro SD card and put it in a converter that hooks up to my laptop, now that i tried with USB i notice that doesn't work either.
Are there any fixes/troubleshooting guides for USB failure or is that something hardware related?

TripFlex said:
Thanks for the quick reply, it looks like it's USB all together, it will work for a minute or two then cut off, same thing with charging. Normally i just take my micro SD card and put it in a converter that hooks up to my laptop, now that i tried with USB i notice that doesn't work either.
Are there any fixes/troubleshooting guides for USB failure or is that something hardware related?
Click to expand...
Click to collapse
There was a thread in the development section some time ago but I think this is just a straight hardware issue.
Unroot just to protect yourself and take it in.
Be warned you will likely get a replacement with 2.3.3 (not rootable currently) if they can't repair the USB port.

mattykinsx said:
There was a thread in the development section some time ago but I think this is just a straight hardware issue.
Unroot just to protect yourself and take it in.
Be warned you will likely get a replacement with 2.3.3 (not rootable currently) if they can't repair the USB port.
Click to expand...
Click to collapse
Yikes! I will...talk with the guy at the store shall we say and hopefully they have one that is not 2.3.3

TripFlex said:
Yikes! I will...talk with the guy at the store shall we say and hopefully they have one that is not 2.3.3
Click to expand...
Click to collapse
Here is that possible USB fix that I was talking about:
http://forum.xda-developers.com/showthread.php?t=695243
Can't promise anything and good luck not getting one with 2.3.3 on it.

mattykinsx said:
Here is that possible USB fix that I was talking about:
http://forum.xda-developers.com/showthread.php?t=695243
Can't promise anything and good luck not getting one with 2.3.3 on it.
Click to expand...
Click to collapse
Whenever i try to run that ZIP file i get this error:
"Main version is older! Update fail!"
Then it gives me options to reboot device, but now I can't even get the phone to boot up.
What do i need to do to get this working???
Here's info from bootloader screen:
SUPERSONIC EVT2-3 SHIP S-ON
HBOOT-2.10.0001
MICROP-041f
TOUCH PANEL-ATMEL224_16ab
RADIO-2.15.00.11.19
Oct 15, 2010, 12:07:00

TripFlex said:
Whenever i try to run that ZIP file i get this error:
"Main version is older! Update fail!"
Then it gives me options to reboot device, but now I can't even get the phone to boot up.
What do i need to do to get this working???
Here's info from bootloader screen:
SUPERSONIC EVT2-3 SHIP S-ON
HBOOT-2.10.0001
MICROP-041f
TOUCH PANEL-ATMEL224_16ab
RADIO-2.15.00.11.19
Oct 15, 2010, 12:07:00
Click to expand...
Click to collapse
You have s-on so you're not rooted so you can take it into the store.

mattykinsx said:
You have s-on so you're not rooted so you can take it into the store.
Click to expand...
Click to collapse
Ok but it goes straight to bootloader screen now and nothing else?
I tried flashing another ROM and that did not work, guessing because im no longer rooted, but all i can find for shipped roms are the RUU.
Do you know where i can get a stock rom to flash via recovery? I just dont want to take the phone into the store and them put another battery in it to see that it goes straight to the bootloader screen
Any ideas?

TripFlex said:
Ok but it goes straight to bootloader screen now and nothing else?
I tried flashing another ROM and that did not work, guessing because im no longer rooted, but all i can find for shipped roms are the RUU.
Do you know where i can get a stock rom to flash via recovery? I just dont want to take the phone into the store and them put another battery in it to see that it goes straight to the bootloader screen
Any ideas?
Click to expand...
Click to collapse
Oh you flashed the s-on .zip, sorry there's so much goddamn trolling around here that you can't help but get caught up in it.
Here's a list of the RUUs.
http://forum.xda-developers.com/showthread.php?t=884060
The .zip are the one that you change to PC36IMG.zip
If you do one of the two top ones you will not be able to re-root the phone later.
[Might not matter if they are replacing it anyway]

Ok great, let me give it a try, thanks for all your help and quick replies!

Okay she's at the store now sitting in that long ass line of phones that need repaired...sometimes it's hard to explain to the sprint people you know what the problem probably is without giving away too much information.
Either way i took the forum printout with me just in case...
BUT they told me they only have (1) evo in stock (obviously besides the ones for sale) and there are 3 other evo's in front of me needing repair (software hopefully).
So as i sat there for a good 30 minutes waiting to give my phone to someone i looked through all the phones they have out now.
Been with Sprint for over 5 years now and the only real upgrade they gave me was the EVO from the TP2 because of how much i complained and complained and complained until they finally gave me one.
I don't have any problems with my EVO, but i use my phone for work and not having it for a day almost makes me feel paralyzed (should not have given old phones to friends, ugh).
What do you think the chances are of them just giving me another phone they have in stock? I'm not too concerned with what it is right now as i just need something to hold me over until i buy another one, but i've had my fun with my EVO and they have plenty of other phones that cost just about the same thing.
I know this question is hard to answer, but if they tell me they have to order the EVO you think if i complain enough they will just give me another phone instead? Maybe i can call Sprint before i head back to the store and see if they can work something out for me?
I'm not saying i want them to give me the phone that cost $200 after rebate as the EVO is now only 99, but if i pay the difference would they? Anybody had this work before?
Hopefully they can just repair my EVO or give me another one, i'm just trying to figure out the best way to do this without having to buy the damn phone at retail cost then return it when my EVO gets in, cut up all my credit cards years ago and thinking about it now just makes me want to cry since i really need one now...ugh..hellp!
Does anybody also know if their business plans have any type of SLA for phones? I would pay $15 a month instead of $8 just to know i can walk into a store and they would give me another of the same or something comparable just so i dont have to go without a phone??
Thanks, i'll let you know how it goes today!

The phone shows signs of corrosion, so they say i have to file an insurance claim. I told them to open it for me and show me where and the dude showed me this small spot on the other side of the board the camera is on that has like an outline of where there may have been some type of liquid?
Who knows, the phone hasn't been dropped in anything, hasn't been used the rain, but they said they are not willing to fix it because they found that spot. BS, that's not what caused my USB port not to work but obviously they don't care...grrrrrr!

TripFlex said:
The phone shows signs of corrosion, so they say i have to file an insurance claim. I told them to open it for me and show me where and the dude showed me this small spot on the other side of the board the camera is on that has like an outline of where there may have been some type of liquid?
Who knows, the phone hasn't been dropped in anything, hasn't been used the rain, but they said they are not willing to fix it because they found that spot. BS, that's not what caused my USB port not to work but obviously they don't care...grrrrrr!
Click to expand...
Click to collapse
Honestly, in a case like this, IF the phone truly has never been dropped in liquid I would call Sprint retentions and complain.
But please only do so IF it truly hasn't.

mattykinsx said:
Honestly, in a case like this, IF the phone truly has never been dropped in liquid I would call Sprint retentions and complain.
But please only do so IF it truly hasn't.
Click to expand...
Click to collapse
It really was never exposed to any type of water, only thing i can possibly think was maybe when it rained by i have the otterbox on it so i dont even see how that could be possible.
I did call them and complained a whole lot. They basically gave me a credit for next month and i just paid the deductible for insurance.
Anyways thanks a ton for your help man!

TripFlex said:
It really was never exposed to any type of water, only thing i can possibly think was maybe when it rained by i have the otterbox on it so i dont even see how that could be possible.
I did call them and complained a whole lot. They basically gave me a credit for next month and i just paid the deductible for insurance.
Anyways thanks a ton for your help man!
Click to expand...
Click to collapse
Glad it worked out for you.
You're welcome.

mattykinsx said:
Glad it worked out for you.
You're welcome.
Click to expand...
Click to collapse
Do you know of a way to root the phone without having USB? Since i'm going to keep this phone i want to try and fix it myself now but USB doesn't work in order to root it again haha
So now that i'm going to keep the phone i guess i need to bring it back to a rootable state...and since i flashed the newest ROM im guessing i can't do that yet, eh?

No, android 2.3.3 is not rootable for the Evo yet

Only a few days later and here's a wonderful thread that worked perfectly for me:
http://forum.xda-developers.com/showthread.php?t=1218386
Rooting was even easier than before!
Now i can finally use Synergy which is very exciting...i'm also going to try that usb trick and see if i can fix my original EVO, maybe use it for dev or something.

USB Port Broke and must UNROOT to send Back

The port on Kindle Fire i believe broke, won't charge and is not recognized by my computer. Amazon is sending me a replacement one and i have to send them mine but i cannot access adb or superoneroot to UNROOT it. What can i do? Battery is less than 9%.

cjweiner92 said:
The port on Kindle Fire i believe broke, won't charge and is not recognized by my computer. Amazon is sending me a replacement one and i have to send them mine but i cannot access adb or superoneroot to UNROOT it. What can i do? Battery is less than 9%.
Click to expand...
Click to collapse
ota unroot app
Sent from my Kindle Fire using xda premium

Totally forgot I that app installed. Do you think i need to get rid of anything else? Like Market?

Why don't you just reset to factory, which should wipe it clean?
NOTE: I haven't done this whilst rooted, but pretty sure it gets you back to a pretty clean install. What's the worst that could happen?!

That would totally work i'm sure, i need %40 battery tho and i have under %5 left. I unrooted it and got rid of the apps that use root. Hopefully they don't wanna be assholes about it. They send you a replacement one and you send yours back. I can't imagine they are going to ask for theirs back if they discover mines rooted? Has anyone heard of that happening?

cjweiner92 said:
That would totally work i'm sure, i need %40 battery tho and i have under %5 left. I unrooted it and got rid of the apps that use root. Hopefully they don't wanna be assholes about it. They send you a replacement one and you send yours back. I can't imagine they are going to ask for theirs back if they discover mines rooted? Has anyone heard of that happening?
Click to expand...
Click to collapse
Yeah, figured your battery would be low by now! But if you think about it, if the USB is broken and you run it down to 0%, how are they going to know it's rooted before they send you a new one?!

No but I heard of them charging a fee if something is wrong with the one you send back and it is clearly not something they did wrong but something the user did.
Sent from my Kindle Fire using Tapatalk

sl0ttedpig said:
Yeah, figured your battery would be low by now! But if you think about it, if the USB is broken and you run it down to 0%, how are they going to know it's rooted before they send you a new one?!
Click to expand...
Click to collapse
I hope your right!
CrackMonkey91 said:
No but I heard of them charging a fee if something is wrong with the one you send back and it is clearly not something they did wrong but something the user did.
If i do have to pay a fee hopefully it's not to ridiculous. I told them it wouldn't charge and that's the problem i reported so hopefully it all works out.
Sent from my Kindle Fire using Tapatalk
Click to expand...
Click to collapse
My Kindle died so we'll just have to wait a see. Appreciate all the replies. Thanks around for you guys. Happy to see that i read this forum all the time and when i run into a problem people are their to help me out.

CrackMonkey91 said:
No but I heard of them charging a fee if something is wrong with the one you send back and it is clearly not something they did wrong but something the user did.
Sent from my Kindle Fire using Tapatalk
Click to expand...
Click to collapse
I wouldn't be too worried about it. Amazon are pretty great when it comes to returns. They don't tend to ask too many questions, and as it's a hardware failure (or so it would seem), then I think they will look at the return information, plug it in, see it doesn't charge/power up and then send you another one. If there are no signs of visible damage, I think you'll be fine. But, what are your other options right now in any case? You're still in warranty, just take the plunge.
Stupid question time, but I'm presuming that you've tried different cables, stock charger etc.?

Ya. It was charging on the couch and fell a few feet onto the carpet cable first. Bent the charger and bit and I'm assuming damaged the port on the kindle. Tried a few different cords and got nothing.
Sent from my PC36100 using XDA App

Are they replacing it under extended warranty or just regular warranty?

just under regular warranty

Shouldn't you be buying a new one? It's not their fault you broke it is it?

a side note
unrelated but may be useful info.
i bought 2 fires at best buy and bought extended accident ins. on both. The representative told me that there was no reason to buy it for both since they "don't keep track of the serial numbers" and "only look to see you have the insurance on one"
I still got it on both just in case there is a V2.0 next year and i have to use it on both. I'm sure more dishonest people could figure out how to game the system.

Got a quick question.
My KF was not working but now it's fine, Amazon already sent me a new KF. If I send my original KF back and use the new one, will they give me a hard time about the original KF not being broke once they receive it?

bal1985 said:
Got a quick question.
My KF was not working but now it's fine, Amazon already sent me a new KF. If I send my original KF back and use the new one, will they give me a hard time about the original KF not being broke once they receive it?
Click to expand...
Click to collapse
Did you get the new one yet? Personally, I'd send the new one back to them, and keep your existing one. They *may* give you a hard time about it, if you sent them a working one, but it depends on their returns process, and how closely they are looking at these things.

usb loose already
I got the kindle fire on the 21st,, and yesterday the 26th it stopped charging, kinda. the USB port is loose. I used it a lot in bed watching movies and had it plugged in so I guess it was used a bit more than usual for less than a week and the charing port is broken? Has anyone else had aproblem like this? I'm just afraid this is something that will continue to happen until they stop replacing it. Also my battery takes 6 hours to charge and lasts about 2 with the wifi on and doing stuff. is this normal too? Do I just have a lemon?

Hard to quantify what you are getting compared to others without a real idea of what it is you are doing.
If you are playing games a lot, then yes, the battery will go down faster.
Mine lasts about a day, day 1/2 with normal use. I rarely play games on it though, mostly network surfing/reference etc... with WiFi forced on all the time.
I only charge it when it is getting low and don't top off.
As for the USB plug, if you don't take care, any device will have problems with the USB charging port.
I've had my Kindle Fires since they started shipping. Got it the day they started shipping.

GbizzleMcGrizzle said:
I got the kindle fire on the 21st,, and yesterday the 26th it stopped charging, kinda. the USB port is loose. I used it a lot in bed watching movies and had it plugged in so I guess it was used a bit more than usual for less than a week and the charing port is broken? Has anyone else had aproblem like this? I'm just afraid this is something that will continue to happen until they stop replacing it. Also my battery takes 6 hours to charge and lasts about 2 with the wifi on and doing stuff. is this normal too? Do I just have a lemon?
Click to expand...
Click to collapse
I think you have a lemon. I would call and talk to CS about it. It should last a lot longer than 2 hours. I think it got over 5 hours in video playback tests (streaming video).
As for the OP, Amazon offers an extended warranty that includes accident protection for 50 bucks (I think, might be 40), seems like something you should add. Probably going to add it to all 4 of mine as well. 2 years of not having to worry about it.

Yea I understand all of that, but I'm just onderin if it's an issue that will come up often. I don't really have my own computer at the moment, so I've been using it for music and movies. I had the same thing happen to my cellphones but that was after years and a lot of abuse. But if this happened after only 5 days it will happen again eventually. I'm just wondering if this is an issue all the KF have or maybe i just have a lemon. the port itself was loose in the case when I got it,, but all that play is why it's not working now. I guess I'm trying to figure out if I can get one that isn't loose right off the bat or if they're all a bit loose.
The E-ink kindles are fantastic and don't have this problem at all (and I tend to do more reading when I can't screw around)
I guess i'm just hoping it's a lemon, so I can have another.