Database Users

Sprint Service Repair Centers

I need to take my phone in to a repair center. Should I reroot and go in stock? I know i already should pull my SD card, anything else? How much do they charge, i dont have insurance. Do they give you a replacement phone?
Just nervous, need some advice.

First off whats wrong with your device, and if you haven't had your hero over a year then your still in warranty and shouldn't charge you anything (and thats impossible cause the hero hasn't been out a year).
I would go back to stock rom, most service center repair specialists will flip out if you tell them hacked your phone. Just saying (I don't care personally)

Yes, before you go to the sprint store restore to factory OS. If you don't that will void your warranty

dkdtaylor said:
Yes, before you go to the sprint store restore to factory OS. If you don't that will void your warranty
Click to expand...
Click to collapse
Not if you brought it to my store

my trackball doesn't go down only up left and right.
inns go get a new one for 35 bucks I thinly since I have equipment protection. but even though its the hardware not the software so even if I'm rooted they shouldn't care.
Sent from my HERO200 using the XDA mobile application powered by Tapatalk

Its my mini usb port, the audio juust stopped working, i took it in to a sprint store and they gave me a new adapter, and tested my phone and said it was the port needing repair. Do they give you a phone to use while they repair?

76flip said:
Its my mini usb port, the audio juust stopped working, i took it in to a sprint store and they gave me a new adapter, and tested my phone and said it was the port needing repair. Do they give you a phone to use while they repair?
Click to expand...
Click to collapse
Most stores can't repair something like this. They will probably give you whats called an Advanced Exchange, meaning they'll order you a refurbished Hero, before you freak, there is absolutely NOTHING wrong with a refurbished phone.
Secondly they will probably not give you a loaner while they look at/repair it. It would take probably 8 minutes to activate a loaner and then look at your phone, its way more simply to just go without a phone for an hour or less.
Lastly, they will more then likely not be able to swap you same day, meaning the refurbished phone will need to be sent to the store, and you would pick it up tomorrow.
Hope this explains Sprint's process a little better.

stephen240 said:
Most stores can't repair something like this. They will probably give you whats called an Advanced Exchange, meaning they'll order you a refurbished Hero, before you freak, there is absolutely NOTHING wrong with a refurbished phone.
Secondly they will probably not give you a loaner while they look at/repair it. It would take probably 8 minutes to activate a loaner and then look at your phone, its way more simply to just go without a phone for an hour or less.
Lastly, they will more then likely not be able to swap you same day, meaning the refurbished phone will need to be sent to the store, and you would pick it up tomorrow.
Hope this explains Sprint's process a little better.
Click to expand...
Click to collapse
Very helpful, thank you

76flip said:
Very helpful, thank you
Click to expand...
Click to collapse
Its what I'm here for :]

stephen240 said:
Not if you brought it to my store
Click to expand...
Click to collapse
Or mine..

azyouthinkeyeiz said:
Or mine..
Click to expand...
Click to collapse
GTFO mine's better! Cause I'm at mine lol JK!

*edit...
I guess I just read over the part about it being your usb port.. lol
btw...
I think I read a post from you earlier on the NASC support device forums.. I'm not sure if you're corporate, it wouldn't be NASC support but there was a stephen saying that "he might or might not frequently flash roms.. )

azyouthinkeyeiz said:
Just for future reference...
Buy denatured alcohol.. Dip your audio input into the alcohol very lightly.. And then stick the plug in the audio port, push in and out and turn and you should see better audio..
Dust and moisture residue gradually build up on the metal contacts and cause some interference..
Usually that issue is not the port, but thats not a be all-end all answer either.
btw...
I think I read a post from you earlier on the NASC support device forums.. I'm not sure if you're corporate, it wouldn't be NASC support but there was a stephen saying that "he might or might not frequently flash roms.. )
Click to expand...
Click to collapse
^He is very correct in the denautered alcohol bit, I do this kind of thing all the time.
Actually I'm not coperate =/ But I do frequently flash roms

last question...
I kept a nandroid of stock before flashing anything, does this unroot me?

stephen240 said:
Actually I'm not coperate =/
Click to expand...
Click to collapse
Me neither...
If you go to NASC support and then login like you were checking your ASC calendar, click on device known issues, then discussion forums at the top, you can read the corporate techs known issues, etc.. Its a pretty cool place to learn

76flip said:
last question...
I kept a nandroid of stock before flashing anything, does this unroot me?
Click to expand...
Click to collapse
No.. You are still rooted.. The nandroid was not done until after you flashed the recovery image so that will still be there...
You will just have the stock rom running on a rooted phone..

azyouthinkeyeiz said:
No.. You are still rooted.. The nandroid was not done until after you flashed the recovery image so that will still be there...
You will just have the stock rom running on a rooted phone..
Click to expand...
Click to collapse
youll be fine, just nandroid it back to stock they wont even look.

Ok, wanted to share my experience...
The store i purchased my phone at initially is great, they have helped me with everything and have always been polite and courteous. After going to that store they told me to simply take it to their readynow store and they will fix it no problem. That combined with the recommendations from techs in this forum i felt very good driving 20 miles with my screaming child to the store to get it resolved.
Im back after a very angry drive home. Not only did the manager at the store let me stand waiting to be helped facing her for 10 minutes before i asked to be helped, she acted as if i were a retarted person and pointed out the audio jack on top and showed me how to put the headphone jack in.
When I explained that for the sake of better sound quality and accessories I have always used the bottom port for audio and it obviously is malfunctioning (it goes on and off when something is plugged in to audio in th mini usb)
She let out a sigh and said she would see if the tech will "even look at it". When she came back she told me that the tech says that the mini usb isn't intended for audio use and he wouldn't accept it.
I explained that my local store told me this would be taken care of here no problem and it was covered under warranty, and i spoke with a few techs online who recommended the same, and now your saying im SOL? she says yes.
I have heard horror storys about bad sprint service but I have never been treated by a company that i support with my money monthly this way. THE WORST CUSTOMER EXPERIENCE I HAVE EVER HAD! I would be fired if i talked to a customer like that and just shrugged off their problem.
Sorry for the rant

networx2002 said:
youll be fine, just nandroid it back to stock they wont even look.
Click to expand...
Click to collapse
This is what I did. I took mine in to get the dust removed and had no issues.

dkdtaylor said:
Yes, before you go to the sprint store restore to factory OS. If you don't that will void your warranty
Click to expand...
Click to collapse
Just FYI, and I'm not saying you'd want to take it to court, but courts have upheld that defects in products that could not be caused by software/firmware changes must be covered under warranty even if the user changed it to some unauthorized version. The case I'm thinking about was regarding a hacked game console but the same would theoretically apply to a phone. This would have to be something like the screen dying or the usb port going bad. If the processor died they could possibly argue that you caused it with under/over clocking attempts.

Purposely brick a DX

Ok guys, weird question...my screen is totally scratched up, no idea how it happened, but I am really pissed off about it. Anyway, I have the best buy extra insurance (Black tie?). I want to brick my DX so they can give me a new one. ****ed up I know, but I am paying for it, so I might as well take advantage. How do i do, or what is the best way to make it irrecoverable?

If you bought the accidental plan, just drop in in a puddle. I told them i was gonna hack it when i bought it and they said no problem but if anything happens and I have to bring it in, I better make sure it doesnt power on at all.

Best solution, pop it in the microwave for a couple seconds. It will nit power on after that.
Sent from my DROIDX using XDA App

why don't you just tell them you lost it.. .

put it in a bowl and piss on it

gobbles23 said:
Best solution, pop it in the microwave for a couple seconds. It will nit power on after that.
Sent from my DROIDX using XDA App
Click to expand...
Click to collapse
bonus points if you do this and post a vid!

Better yet take fat dump on it put in a zip lock bag and take it out just before you bring it into the store then they wont even attempt to turn it on ja
Sent from my DROIDX using XDA App

bad4u6669 said:
bonus points if you do this and post a vid!
Click to expand...
Click to collapse
I swear I will do it, but I need to know if it will show any damage or whatever. Either this or I was thinking about telling them I dropped it and bash it with a hammer over a towel or something.

Breakthecycle2 said:
I swear I will do it, but I need to know if it will show any damage or whatever. Either this or I was thinking about telling them I dropped it and bash it with a hammer over a towel or something.
Click to expand...
Click to collapse
throw it out a high window, say you dropped it at your hotel on vacation. or just step on it till the screen breaks and say you sat on it. their not gonna ask for a 10 page essay inorder to turn it in...

bad4u6669 said:
throw it out a high window, say you dropped it at your hotel on vacation. or just step on it till the screen breaks and say you sat on it. their not gonna ask for a 10 page essay inorder to turn it in...
Click to expand...
Click to collapse
No, I get that, but I don't want them to repair it. I just want a new one.

When u signed up for the contract u agreed to have a new OR refurb at their discretion. You will be without your phone for 2to 4 weeks
Sent from my DROIDX using XDA App

zsg1313 said:
When u signed up for the contract u agreed to have a new OR refurb at their discretion. You will be without your phone for 2to 4 weeks
Sent from my DROIDX using XDA App
Click to expand...
Click to collapse
No I didn't BB gives you a loaner phone and a new device if they cant fix it. I have a backup phone anyway.

I'm not going to get into the morality implications of insurance fraud, but this is the kind of thing that makes protection policies expensive for the rest of us. Just something to think about.
Sent via XDA App on my Droid X

BBJohnnyT said:
I'm not going to get into the morality implications of insurance fraud, but this is the kind of thing that makes protection policies expensive for the rest of us. Just something to think about.
Sent via XDA App on my Droid X
Click to expand...
Click to collapse
Hes turning in the phone, so they are able to repair it and give it to the next person that breaks their phone. This saves us cost, because the other alternative is him reporting it lost and just keeping it.
You could always do the OTA then sbf 2.1. done brick. and you dont have to break anything, and now best buy and asurion will lower our insurance costs! jk

bad4u6669 said:
Hes turning in the phone, so they are able to repair it and give it to the next person that breaks their phone. This saves us cost, because the other alternative is him reporting it lost and just keeping it.
You could always do the OTA then sbf 2.1. done brick. and you dont have to break anything, and now best buy and asurion will lower our insurance costs! jk
Click to expand...
Click to collapse
I was just thinking about using the 2.1 SBF. I think I will go that route. They should just give me a new DX, no?

bad4u6669 said:
This saves us cost, because the other alternative is him reporting it lost and just keeping it.
Click to expand...
Click to collapse
No, the alternative is to just live with his scratched up phone. Any other "alternative" which gets him a new phone on the policy's dime (including reporting it lost), is a crime.
Sent via XDA App on my Droid X

BBJohnnyT said:
No, the alternative is to just live with his scratched up phone. Any other "alternative" which gets him a new phone on the policy's dime (including reporting it lost), is a crime.
Sent via XDA App on my Droid X
Click to expand...
Click to collapse
I am paying for a product. Why the hell shouldnt I? I didn't ask for anyones opinion man. Would you want to live with a scratched up $600 phone? Especially if you take care of all of your stuff?

Breakthecycle2 said:
I was just thinking about using the 2.1 SBF. I think I will go that route. They should just give me a new DX, no?
Click to expand...
Click to collapse
like it was said earlier, you might not get a new one. Doing the sbf will put you into a boot loop i believe, same thing thats been reported to happen to random people when doing the OTA...

Breakthecycle2 said:
Blow me dude..immature I know. BUt seriously. I am paying for a product. Why the hell shouldnt I? I didn't ask for anyones opinion man.
Click to expand...
Click to collapse
yes you did, in your first post! lol
yeah, its being shady. But so is rooting. Your breaching contract, just to remove bloat ware. Wireless tether for root users is also "stealing". List goes on and on. But thats why were here.
Forums arent the place for moral, political, or religious debate. Not trying to be mean, just keepin it real.
and if/when you get a replacement, may i recommend a screen protector....

Maaaaan all you have to do is say the on screen keyboard doesn't work its a software issue it only works when it wants to. Just remember The customer is ALWAYS right...I did it over the phone threatned to cancle my service and 2 days later new phone that was the droid 1 though. Id still take a fat **** on it though just so you can say you did it for conversation sakes.
Sent from my DROIDX using XDA App

[Q] screen f**ed, among other things

When I boot the phone, whats supposed to be black is dark red and while its booting it shows white lines in various parts of the screen. Then it boots and it looks like crap and most every time, then shortly after I cant see anything because half the screen is polluted with the colored lines going on the screen. mostly white and blue.
Basically the phone is unusable. some other things are that the screen wont turn on when its plugged in to charge and the capacitive buttons don't work.
ANY help is appreciated. except for dumb ideas like the sprint chat "i reset service for your phone" so yeah.. thank you.
I could take a video?

this sunk to the bottom in a hurry, probably shouldn't bump it 4 minutes since I posted but....

pics/video. make it interesting. keep it tight on the junk. none of that artsy stuff.

Fine ill get a video, its amazing that it actaully worked to browse forums a little. theres a blue tint to thingsa and some pictures/icons are not clear, i need to bring this mofor to the sprint store. but im on dk28 and odin wont work...
edit: charging aa's for camera
edit2: sometimes theres no boot animation
From My Samsung Epic Using TapaTalk.

video being uploaded - no lines though maybe its fixing itself.
if you can see the clock digits it looks like it got scaled to like 8bit or something. pictures look like junk too.
**** i forgot plugging it in. thats a mojor thing.

Get a new phone. It should still be on warranty.
Sent from my SPH-D700 using Tapatalk

http://www.youtube.com/watch?v=m2xzEy-EK8s
http://www.youtube.com/watch?v=vvosH8UZrWw

Top Nurse said:
Get a new phone. It should still be on warranty.
Sent from my SPH-D700 using Tapatalk
Click to expand...
Click to collapse
Ditto.
Odin it back to stock and warranty it to Samsung. Hardware is obviously defective. At the very least you can make sure it's not some obscure software glitch.
If you can't wait that long without a phone, Sprint will replace it for $35 if you don't have insurance.

Top Nurse said:
Get a new phone. It should still be on warranty.
Sent from my SPH-D700 using Tapatalk
Click to expand...
Click to collapse
under warranty from who, its been ~53 days
jnadke said:
Ditto.
Odin it back to stock and warranty it to Samsung. Hardware is obviously defective. At the very least you can make sure it's not some obscure software glitch.
If you can't wait that long without a phone, Sprint will replace it for $35 if you don't have insurance.
Click to expand...
Click to collapse
how would i go about getting it warrantied by samsung? I cant get to stock...

Why can't you get back to stock?

when its plugged into something I cant turn the screen on, I got it into download mode macically once but the screen still wasnt on, odin detected it so i tried to flash it but it stopped at factoryfs.

Awesome! 400$ paper weight for the office!

Kitteh298 said:
when its plugged into something I cant turn the screen on, I got it into download mode macically once but the screen still wasnt on, odin detected it so i tried to flash it but it stopped at factoryfs.
Click to expand...
Click to collapse
You could still possibly try the $35 Sprint option. Sometimes they don't know any better..... it's up to them to decide to reject it.

so how do i do the $35 option, just go in there and say "uhh can i get a replacement for $35" and show them the issues?
also the thing is, im broke.

Kitteh298 said:
so how do i do the $35 option, just go in there and say "uhh can i get a replacement for $35" and show them the issues?
also the thing is, im broke.
Click to expand...
Click to collapse
Ask them to repair it.
http://shop.sprint.com/en/services/service_repair/in_store_service.shtml
Otherwise try your hardest to Odin it so you can warranty it. Possibly use the Samsung EB13 upgrade tool (which is essentially Odin).
Make sure you have drivers installed properly?

White red and blue? That's one patriotic phone though have there lol
Sent from my SGH-T959 using XDA App

jnadke said:
Ask them to repair it.
http://shop.sprint.com/en/services/service_repair/in_store_service.shtml
Otherwise try your hardest to Odin it so you can warranty it. Possibly use the Samsung EB13 upgrade tool (which is essentially Odin).
Make sure you have drivers installed properly?
Click to expand...
Click to collapse
Also, I'm assuming you had rooted it (which shouldn't cause problems but Samsung won't like it).
If that's not the case, then disregard what I said and just go ahead and file the warranty claim.....

ahh cool, yah its a very patriotic phone i guess :3.
thanks for the link jnadke, ill be going to sprint tomorrow, but im broke, so thats a problem.
paypal me some money lol. no, really.

StickyPaws said:
White red and blue? That's one patriotic phone though have there lol
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
Lololololol! At least he dont have to buy a american flag if he needs too. Just whip out tge epic. Awesome!

Kitteh298 said:
ahh cool, yah its a very patriotic phone i guess :3.
thanks for the link jnadke, ill be going to sprint tomorrow, but im broke, so thats a problem.
Click to expand...
Click to collapse
Did it happen after you went to EB13 FroYo?
Perhaps mention so, if it's true. They may have an exception for FroYo-bricked phones.
However, don't say anything that's not true foremost. Generally the less information, the better when it comes to these matters..... just tell them the hardware is defective, show them what's wrong (flickering) and ask them to fix it and leave it at that.

EVO does not charge, completely revert back?

Hey guys so my EVO has been my daily driver since the day it came out, haven't had any problems and been loving it since.
Recently i purchased an extended battery to hopefully increase the amount of time i have to leave the phone charging. When i switched to the new battery i didn't notice much difference, even conditioned the battery perfectly as well.
So my next step i installed a SBC kernel to see if that may help, well the only thing i can think is that i got lazy and somehow left my phone on with the SBC kernel and now it has messed up the phone.
PROBLEM:
Phone will not accept charge via USB, OEM or Aftermarket charger. The only way for me to use my phone is to charge a battery with an external charger and then just keep switching them out.
So i believe this may be caused by using the SBC kernel but can't be sure (the phone is a bit old and beat up), but i want to revert everything back to stock so i can take it to the Sprint store and see if they will just swap me with another EVO so i don't have any phone downtime. I know worst case scenario i can order another one through insurance but i don't want to spend the $100 deductible if i don't have to.
What is the best way to revert completely back to stock and hopefully make it so at the Sprint store they can't tell that i used a custom rom and kernel?
I created a NAND backup of my current install and was just going to remove the sd card when i go to the Sprint store so i can at least have a backup.
I found these stock roms:
http://forum.ppcgeeks.com/cdma-htc-evo-4g-development/121961-sprint-htc-evo-4g-shipped-roms.html
But can't seem to find any stock kernels except this thread on XDA:
Stock Kernel - xda-developers
Anybody know where i can download the stock kernel?
I also found this thread on XDA with document from a Sprint forum saying that they will accept rooted phones?:
xda-developers - View Single Post - Sprint returns
So my question really comes down to, should i just worry about flashing the stock kernel and rom and then just bring it to a Sprint store?
Anybody got any feedback that has done this before or can point me in the right direction? I want to try and stop by the store today to see what we can get done, have a big week of work ahead of me and don't need any phone downtime.
I also found this thread:
http://forum.xda-developers.com/showthread.php?t=812030
But is that still viable if they are accepting rooted phones and since it is a bit dated? Should i just print out that thread from a forum to bring to sprint store in case they give me problems?
Thanks guys!

I would revert to stock just in case, especially if they can link the kernel to your issue.
Question, you said it won't accept a charge, is that just for the aftermarket battery or the stock too?
Does the USB port function at all?
Because it sounds like it could just be a USB failure.
http://www.megaupload.com/?d=MUSAURP7
Take that file and rename it PC36IMG.zip and boot into your bootloader and approve the update.
That will return it to complete stock. [Kernel, radio, ROM etc]
If you used unrevoked you need to flash this .zip first.
http://downloads.unrevoked.com/forever/current/unrevoked-forever-son.zip

Thanks for the quick reply, it looks like it's USB all together, it will work for a minute or two then cut off, same thing with charging. Normally i just take my micro SD card and put it in a converter that hooks up to my laptop, now that i tried with USB i notice that doesn't work either.
Are there any fixes/troubleshooting guides for USB failure or is that something hardware related?

TripFlex said:
Thanks for the quick reply, it looks like it's USB all together, it will work for a minute or two then cut off, same thing with charging. Normally i just take my micro SD card and put it in a converter that hooks up to my laptop, now that i tried with USB i notice that doesn't work either.
Are there any fixes/troubleshooting guides for USB failure or is that something hardware related?
Click to expand...
Click to collapse
There was a thread in the development section some time ago but I think this is just a straight hardware issue.
Unroot just to protect yourself and take it in.
Be warned you will likely get a replacement with 2.3.3 (not rootable currently) if they can't repair the USB port.

mattykinsx said:
There was a thread in the development section some time ago but I think this is just a straight hardware issue.
Unroot just to protect yourself and take it in.
Be warned you will likely get a replacement with 2.3.3 (not rootable currently) if they can't repair the USB port.
Click to expand...
Click to collapse
Yikes! I will...talk with the guy at the store shall we say and hopefully they have one that is not 2.3.3

TripFlex said:
Yikes! I will...talk with the guy at the store shall we say and hopefully they have one that is not 2.3.3
Click to expand...
Click to collapse
Here is that possible USB fix that I was talking about:
http://forum.xda-developers.com/showthread.php?t=695243
Can't promise anything and good luck not getting one with 2.3.3 on it.

mattykinsx said:
Here is that possible USB fix that I was talking about:
http://forum.xda-developers.com/showthread.php?t=695243
Can't promise anything and good luck not getting one with 2.3.3 on it.
Click to expand...
Click to collapse
Whenever i try to run that ZIP file i get this error:
"Main version is older! Update fail!"
Then it gives me options to reboot device, but now I can't even get the phone to boot up.
What do i need to do to get this working???
Here's info from bootloader screen:
SUPERSONIC EVT2-3 SHIP S-ON
HBOOT-2.10.0001
MICROP-041f
TOUCH PANEL-ATMEL224_16ab
RADIO-2.15.00.11.19
Oct 15, 2010, 12:07:00

TripFlex said:
Whenever i try to run that ZIP file i get this error:
"Main version is older! Update fail!"
Then it gives me options to reboot device, but now I can't even get the phone to boot up.
What do i need to do to get this working???
Here's info from bootloader screen:
SUPERSONIC EVT2-3 SHIP S-ON
HBOOT-2.10.0001
MICROP-041f
TOUCH PANEL-ATMEL224_16ab
RADIO-2.15.00.11.19
Oct 15, 2010, 12:07:00
Click to expand...
Click to collapse
You have s-on so you're not rooted so you can take it into the store.

mattykinsx said:
You have s-on so you're not rooted so you can take it into the store.
Click to expand...
Click to collapse
Ok but it goes straight to bootloader screen now and nothing else?
I tried flashing another ROM and that did not work, guessing because im no longer rooted, but all i can find for shipped roms are the RUU.
Do you know where i can get a stock rom to flash via recovery? I just dont want to take the phone into the store and them put another battery in it to see that it goes straight to the bootloader screen
Any ideas?

TripFlex said:
Ok but it goes straight to bootloader screen now and nothing else?
I tried flashing another ROM and that did not work, guessing because im no longer rooted, but all i can find for shipped roms are the RUU.
Do you know where i can get a stock rom to flash via recovery? I just dont want to take the phone into the store and them put another battery in it to see that it goes straight to the bootloader screen
Any ideas?
Click to expand...
Click to collapse
Oh you flashed the s-on .zip, sorry there's so much goddamn trolling around here that you can't help but get caught up in it.
Here's a list of the RUUs.
http://forum.xda-developers.com/showthread.php?t=884060
The .zip are the one that you change to PC36IMG.zip
If you do one of the two top ones you will not be able to re-root the phone later.
[Might not matter if they are replacing it anyway]

Ok great, let me give it a try, thanks for all your help and quick replies!

Okay she's at the store now sitting in that long ass line of phones that need repaired...sometimes it's hard to explain to the sprint people you know what the problem probably is without giving away too much information.
Either way i took the forum printout with me just in case...
BUT they told me they only have (1) evo in stock (obviously besides the ones for sale) and there are 3 other evo's in front of me needing repair (software hopefully).
So as i sat there for a good 30 minutes waiting to give my phone to someone i looked through all the phones they have out now.
Been with Sprint for over 5 years now and the only real upgrade they gave me was the EVO from the TP2 because of how much i complained and complained and complained until they finally gave me one.
I don't have any problems with my EVO, but i use my phone for work and not having it for a day almost makes me feel paralyzed (should not have given old phones to friends, ugh).
What do you think the chances are of them just giving me another phone they have in stock? I'm not too concerned with what it is right now as i just need something to hold me over until i buy another one, but i've had my fun with my EVO and they have plenty of other phones that cost just about the same thing.
I know this question is hard to answer, but if they tell me they have to order the EVO you think if i complain enough they will just give me another phone instead? Maybe i can call Sprint before i head back to the store and see if they can work something out for me?
I'm not saying i want them to give me the phone that cost $200 after rebate as the EVO is now only 99, but if i pay the difference would they? Anybody had this work before?
Hopefully they can just repair my EVO or give me another one, i'm just trying to figure out the best way to do this without having to buy the damn phone at retail cost then return it when my EVO gets in, cut up all my credit cards years ago and thinking about it now just makes me want to cry since i really need one now...ugh..hellp!
Does anybody also know if their business plans have any type of SLA for phones? I would pay $15 a month instead of $8 just to know i can walk into a store and they would give me another of the same or something comparable just so i dont have to go without a phone??
Thanks, i'll let you know how it goes today!

The phone shows signs of corrosion, so they say i have to file an insurance claim. I told them to open it for me and show me where and the dude showed me this small spot on the other side of the board the camera is on that has like an outline of where there may have been some type of liquid?
Who knows, the phone hasn't been dropped in anything, hasn't been used the rain, but they said they are not willing to fix it because they found that spot. BS, that's not what caused my USB port not to work but obviously they don't care...grrrrrr!

TripFlex said:
The phone shows signs of corrosion, so they say i have to file an insurance claim. I told them to open it for me and show me where and the dude showed me this small spot on the other side of the board the camera is on that has like an outline of where there may have been some type of liquid?
Who knows, the phone hasn't been dropped in anything, hasn't been used the rain, but they said they are not willing to fix it because they found that spot. BS, that's not what caused my USB port not to work but obviously they don't care...grrrrrr!
Click to expand...
Click to collapse
Honestly, in a case like this, IF the phone truly has never been dropped in liquid I would call Sprint retentions and complain.
But please only do so IF it truly hasn't.

mattykinsx said:
Honestly, in a case like this, IF the phone truly has never been dropped in liquid I would call Sprint retentions and complain.
But please only do so IF it truly hasn't.
Click to expand...
Click to collapse
It really was never exposed to any type of water, only thing i can possibly think was maybe when it rained by i have the otterbox on it so i dont even see how that could be possible.
I did call them and complained a whole lot. They basically gave me a credit for next month and i just paid the deductible for insurance.
Anyways thanks a ton for your help man!

TripFlex said:
It really was never exposed to any type of water, only thing i can possibly think was maybe when it rained by i have the otterbox on it so i dont even see how that could be possible.
I did call them and complained a whole lot. They basically gave me a credit for next month and i just paid the deductible for insurance.
Anyways thanks a ton for your help man!
Click to expand...
Click to collapse
Glad it worked out for you.
You're welcome.

mattykinsx said:
Glad it worked out for you.
You're welcome.
Click to expand...
Click to collapse
Do you know of a way to root the phone without having USB? Since i'm going to keep this phone i want to try and fix it myself now but USB doesn't work in order to root it again haha
So now that i'm going to keep the phone i guess i need to bring it back to a rootable state...and since i flashed the newest ROM im guessing i can't do that yet, eh?

No, android 2.3.3 is not rootable for the Evo yet

Only a few days later and here's a wonderful thread that worked perfectly for me:
http://forum.xda-developers.com/showthread.php?t=1218386
Rooting was even easier than before!
Now i can finally use Synergy which is very exciting...i'm also going to try that usb trick and see if i can fix my original EVO, maybe use it for dev or something.

Is this phone worth saving, or trash it.

Oh and sorry to all the princesses on here who cant even wait for a person to sleep through the night before bring out the lynch mob and pitch forks.
Next time I will PM each one of you individually so you will get minute by minute updates of my life.
ANYWAY
Is this have any value for me to keep in parts.
It powers on but the LED screen does not come up, about all that seems usefull to me is the back and battery. Is there anything else worth saving?

No insurance on the phone? I was going to say get a replacement screen on ebay but I just checked the prices and my god its not worth it.

Would probably be worth keeping it. Parts prices will fall in the next few months and could replace the screen pretty cheaply if you hold on to it.

Why did you not ask this question in the other thread you started?

I'll buy it off of you. pm me

You could use the HDMI out and use it as a Linux PC.
*shruggs*

holy crap what did you do to it

Jfree3000 said:
No insurance on the phone? I was going to say get a replacement screen on ebay but I just checked the prices and my god its not worth it.
Click to expand...
Click to collapse
Vdubtx said:
Would probably be worth keeping it. Parts prices will fall in the next few months and could replace the screen pretty cheaply if you hold on to it.
Click to expand...
Click to collapse
I need the actual LED display also, not just the glass.
I do have insurance, but at the time it was still on the road so I claimed it lost, it was still there when I came back home so I picked it up.

dhmgejs said:
holy crap what did you do to it
Click to expand...
Click to collapse
Forgot it on top of the car and did a little driving, got ran over when it fell off

jcbofkc said:
Why did you not ask this question in the other thread you started?
Click to expand...
Click to collapse
It go over ran by ignorant people so it got shut down

mikeschevelle said:
It go over ran by ignorant people so it got shut down
Click to expand...
Click to collapse
Fair enough. I did not notice it was locked. Good luck!

save it for a rainy day. spare battery or whatever isnt damaged. i dont see the need to start a thread to help make a decision about something that does not help anyone else on XDA.
If anything we now know, not to leave our expensive device on a car and drive away. Thank you for the insight.

mikeschevelle said:
It go over ran by ignorant people so it got shut down
Click to expand...
Click to collapse
people are mad.. because..
you only post a broken galaxy s3 pic + "booo" word.
just boooo word.
it just like you somehow
make a statement that galaxy s3 is a bad and so fragile device.
which is not,
it got ran by a truck,
of course it's broke.
anyway..
just wait for the parts price down,
it's still rare and pricy for now.
Sent from Tapatalk v2.2 for Android

mikeschevelle said:
Oh and sorry to all the princesses on here who cant even wait for a person to sleep through the night before bring out the lynch mob and pitch forks.
Next time I will PM each one of you individually so you will get minute by minute updates of my life.
ANYWAY
Is this have any value for me to keep in parts.
It powers on but the LED screen does not come up, about all that seems usefull to me is the back and battery. Is there anything else worth saving?
Click to expand...
Click to collapse
300$ AU + a do it yourself video: http://youtu.be/_70-W9JjVjg

mikeschevelle said:
Oh and sorry to all the princesses on here who cant even wait for a person to sleep through the night before bring out the lynch mob and pitch forks.
Next time I will PM each one of you individually so you will get minute by minute updates of my life.
ANYWAY
Is this have any value for me to keep in parts.
It powers on but the LED screen does not come up, about all that seems usefull to me is the back and battery. Is there anything else worth saving?
Click to expand...
Click to collapse
Didn't you say you had insurance and were getting it replaced?
Don't you have to send it back?

marhensa said:
people are mad.. because..
you only post a broken galaxy s3 pic + "booo" word.
just boooo word.
it just like you somehow
make a statement that galaxy s3 is a bad and so fragile device.
which is not,
it got ran by a truck,
of course it's broke.
anyway..
just wait for the parts price down,
it's still rare and pricy for now.
Sent from Tapatalk v2.2 for Android
Click to expand...
Click to collapse
I get that, but I posted late at night and got up the next morning to a lynch mob, its not like I abandoned the thread. I would have never thought anyone would intentionally damage such an expensive thread so it was rather pathetic to see that was the direction of the thread before I had a chance to respond.

Kreeker said:
Didn't you say you had insurance and were getting it replaced?
Don't you have to send it back?
Click to expand...
Click to collapse
I claimed it as lost, It fell off on a very busy road and I wasnt to keen on trying to stop traffic to get it. On the way home it had worked its way closer to the side of the road and traffic was a lot lighter so I decided to venture out (mainly just to see if my SD made it). I had already made the claim though as lost, since I didnt plan on trying to retrieve the phone.

mikeschevelle said:
I get that, but I posted late at night and got up the next morning to a lynch mob, its not like I abandoned the thread. I would have never thought anyone would intentionally damage such an expensive thread so it was rather pathetic to see that was the direction of the thread before I had a chance to respond.
Click to expand...
Click to collapse
i feel you man. people bandwagon and gang up way too easily.

It's sad really
Sent from my SGH-T999 using xda app-developers app