Database Users

Warning to all on bonsai 4.1.. Flash Back while you can!!!

My phone is totally bricked, no download mode, no samsung screen, no clockwork, no nothing!!!
I didnt do anything i tried turning on my wifi and constantly disconnected and shut off on the phone i tried rebooting in the quick menu then BAM!!! Bricked,
If i have tep will it replace it for free since it can turn on... ???

davidrules7778 said:
My phone is totally bricked, no download mode, no samsung screen, no clockwork, no nothing!!!
I didnt do anything i tried turning on my wifi and constantly disconnected and shut off on the phone i tried rebooting in the quick menu then BAM!!! Bricked,
If i have tep will it replace it for free since it can turn on... ???
Click to expand...
Click to collapse
Several people had theirs replaced for free so as long as you don't get a **** of a tech....

For those that are on the beta Bonsai 4.1.0b9 the 2 quickest ways to get back to 4.0.1 is to flash 4.0.1 then run one click root Clockwork Mod 3.0.0.6 since it does not play nice with the imbedded 3.0.2.4 from 4.1.0 or you can Odin EB13 prerooted with CWM 3.0.0.6 then after converting to EXT 4 restore a nandroid of 4.0.1. Reflash 4.0.1 after that to disable journaling. Then Odin the EC05 modem.
EB13 link: http://forum.xda-developers.com/showthread.php?t=853209
One click root CWM 3.0.0.6: http://forum.xda-developers.com/showthread.php?t=897612
If anyone needs Odin let me know.

charge the battery for an hour or so. then try to get into download mode again. if you can, stop and charge the battery to full. if you can't, it may actually be bricked. download mode uses alot of juice, and you can think you're bricked when you really just have a dead battery.

That happened to me once. I freaked out cause I thought my phone was bricked. So I went to have a cigarette, left it on the charger, and when I came back in, it turned right on
Sent from my SPH-D700 using XDA App

Everyone who had access to the beta should have received a pm/email alerting them to the issue a few hours ago. Some users chose to disregard.
Sent from my SPH-D700 using Tapatalk

JBakey said:
That happened to me once. I freaked out cause I thought my phone was bricked. So I went to have a cigarette, left it on the charger, and when I came back in, it turned right on
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
One of the guys with the bricked phones had extra batteries charged, and no go. Another just came back from the Sprint store and they ordered him another phone after trying to revive it for 2 hours. Whatever this is, it is really bricking the phones. It could be CWM 3.0.2.4 related since that was imbedded in the ROM.

mattallica76 said:
Everyone who had access to the beta should have received a pm/email alerting them to the issue. Some users chose to disregard.
Sent from my SPH-D700 using Tapatalk
Click to expand...
Click to collapse
Still a warning I just got to check my messages after te fact as I was very very swamped at work

kennyglass123 said:
One of the guys with the bricked phones had extra batteries charged, and no go. Another just came back from the Sprint store and they ordered him another phone after trying to revive it for 2 hours. Whatever this is, it is really bricking the phones. It could be CWM 3.0.2.4 related since that was imbedded in the ROM.
Click to expand...
Click to collapse
There is modified charging code in the kernel. That could be the culprit.
Sent from my SPH-D700 using Tapatalk

davidrules7778 said:
Still a warning I just got to check my messages after te fact as I was very very swamped at work
Click to expand...
Click to collapse
I didn't take it seriously until the 4th bricked phone. I even tried to convince myself that I would be safe with the Genocide kernel on it. But then common sense took over and I went back to 4.0.1 and passed the word here.

After taking my brick in and they worked with it for a couple of hours they said they would replace it no questions asked. When I first went in I told them I took it off the charger and it wouldn't turn on. Nothing they could do would get it running.
None in stock so I wait until tomorrow or the next day.

intulsa said:
After taking my brick in and they worked with it for a couple of hours they said they would replace it no questions asked. When I first went in I told them I took it off the charger and it wouldn't turn on. Nothing they could do would get it running.
None in stock so I wait until tomorrow or the next day.
Click to expand...
Click to collapse
And of course no loner phone.

Could someone explain to me why Sprint should be eating the cost of replacing these phones?

edonnelly said:
Could someone explain to me why Sprint should be eating the cost of replacing these phones?
Click to expand...
Click to collapse
They are not. The insurance is.

edonnelly said:
Could someone explain to me why Sprint should be eating the cost of replacing these phones?
Click to expand...
Click to collapse
And they don't eat the phones. They get refurbed and given to the next insurance claim.

They shouldn't be, but things like this is exactly the ammunition they need to lock down the bootloader, up insurance cost, etc. . .
I am not sure why anyone would think it would be okay to rob a bank and then tell everyone about it, but people seem to think posting in a public forum is some how annomymous.
No I am not saying anyone is going to get in trouble, but a simple google search pulls this stuff up.

socos25 said:
They shouldn't be, but things like this is exactly the ammunition they need to lock down the bootloader, up insurance cost, etc. . .
I am not sure why anyone would think it would be okay to rob a bank and then tell everyone about it, but people seem to think posting in a public forum is some how annomymous.
No I am not saying anyone is going to get in trouble, but a simple google search pulls this stuff up.
Click to expand...
Click to collapse
Really? You are on the side of the insurance company? The same one that gets $7 a month from most people and then instead of giving people a new phone immediately makes them wait for a refurbed one, a couple of days. The same insurance that makes you wait a couple of days to get your keyboard fixed instead of giving you another phone. Believe me they are not losing any money. Don't cry for them.

kennyglass123 said:
Really? You are on the side of the insurance company? The same one that gets $7 a month from most people and then instead of giving people a new phone immediately makes them wait for a refurbed one, a couple of days. The same insurance that makes you wait a couple of days to get your keyboard fixed instead of giving you another phone. Believe me they are not losing any money. Don't cry for them.
Click to expand...
Click to collapse
Indeed, they are not losing anything. In fact, the insurance industry is the only field that hires more mathematicians than NASA. They make sure that no matter what, prices and deductibles are set so they profit. It's one of the longest going scams in history. I have TEP on 5 lines. So I don't feel bad when someone gets their money's worth.

kennyglass123 said:
Really? You are on the side of the insurance company? The same one that gets $7 a month from most people and then instead of giving people a new phone immediately makes them wait for a refurbed one, a couple of days. The same insurance that makes you wait a couple of days to get your keyboard fixed instead of giving you another phone. Believe me they are not losing any money. Don't cry for them.
Click to expand...
Click to collapse
Banks are insured too. So should we say the same thing when they're robbed? Hell, let's not even go after the people who robbed it because they're insured right?
Somebody has to eat the cost any time a claim is made. And unfortunately, it's the consumer. TEP used to be $5 a month. Nobody is forced to have insurance on their phone. And nobody is forced to load custom ROMs either. Don't try to justify the risk you took by thinking you're entitled to a claim any time you want it.
Auto insurance companies deny claims all the time because of negligence. Why should we all pay when someone is doing 150mph down the freeway? It's the same concept here.

Ok bonsai fans, please stop talking about getting phones replaced. We are starting to attract all the party poopers and well they are going to poop on your party(in a ****ty arnold voice)

Galaxy S II dead after a month of use

So, pretty much exactly a month after I received my SGSII, the phone is now dead.
As I was commuting to work this morning and listening to music, the phone restarted completely at random. I chalked it up to just being a part of the Android experience until, 15 minutes later, the phone boots up again in my pocket. After that the reboots came in thick and fast until the phone was in a constant cycle of rebooting, with no time in between to even type in my PIN before the phone shut down again.
I haven't dropped the phone and it hasn't gotten wet (unless standing in the rain under an umbrella with the phone in my pocket is enough to wreck it), so there shouldn't be any damage that I could've caused.
At this point I removed the battery and just let it sit for 5 minutes before trying to boot it up again. It started up fine but restarted again after around 10 minutes. I shut the phone down, removed the SD card and tried again, but the phone still shut down after a while. After that I yanked out the SIM but that didn't fix anything either. The battery had around 90% charge at this point, the battery contacts looked just fine and it wasn't overheating or anything so I was a little mystified as to what the hell had gone wrong overnight.
I called up Samsung's Customer Support and they told me to factory reset the phone through the OS. The reset goes through it's paces until it comes time to reboot and then.. nothing. The phone is now completely bricked and will not respond to any key presses nor will it react in any way when I plug in the charger. After I told Samsung's customer rep about this, the first thing the guy asked was if I had rooted the phone or installed a custom ROM, to which I answered - truthfully - that I hadn't. By the sound of his voice he didn't seem to believe me and referred me fairly reluctantly to their RMA service to get it repaired while underlining the fact that they wouldn't do **** for me if there were any proof of tampering with the ROM. After that he said goodbye in a fairly annoyed voice and hung up before I got a word in.
Has anyone had their SGSII just spontaneously combust on them? Right now I'm feeling extremely pissed that I have to go through the RMA process with basically a brand new phone. The repair time is floating around at 2 weeks to a month due to holidays and whatever during which time I'll have to make due with a ****ty Nokia backup phone. The electronics repairs firm Samsung uses here in Finland is notorious for their crappy level of service and they've scratched the hell out of my two previous HTC phones that were serviced by them.

Bad luck ...
A friend of mine had more or less the same problem with the HTC HD2. Random reboots at first, then not bootable/flashable and a couple of tries later it was completely dead. They had to exchange the mainboard. Seems like some chip got damaged somehow ...

try removing the battery a few more times........good luck

novaci said:
After I told Samsung's customer rep about this, the first thing the guy asked was if I had rooted the phone or installed a custom ROM, to which I answered - truthfully - that I hadn't. By the sound of his voice he didn't seem to believe me and referred me fairly reluctantly to their RMA service to get it repaired while underlining the fact that they wouldn't do **** for me if there were any proof of tampering with the ROM. After that he said goodbye in a fairly annoyed voice and hung up before I got a word in.
Click to expand...
Click to collapse
I'm somewhat surprised by this, given the fact that Sammy themselves have given a device to the team at CM7 Towers. I always thought they had a fairly relaxed attitude to custom ROMs, etc.

novaci said:
Samsung's Customer Support By the sound of his voice he didn't seem to believe me and referred me fairly reluctantly to their RMA service to get it repaired while underlining the fact that they wouldn't do **** for me if there were any proof of tampering with the ROM. After that he said goodbye in a fairly annoyed voice and hung up before I got a word in.
Click to expand...
Click to collapse
Don't put up with any crap they give you. Considering that moron is meant to represent customer support, he should be more supportive of a customer who bought a £500 phone from the very company that pays him, and the last thing he should be doing is making you feel guilty when you're obviously innocent. The guy sounds like a complete prick.

Guys like him that need to be given a decent beating imo. Right lads... right.
Sent from my GT-I9100 using Tapatalk

Major_Sarcasm said:
I'm somewhat surprised by this, given the fact that Sammy themselves have given a device to the team at CM7 Towers. I always thought they had a fairly relaxed attitude to custom ROMs, etc.
Click to expand...
Click to collapse
Two different bits of Samsung DEVELOPMENT and WARRANTY .
Development want feedback etc from the community .
Warranty want no claims else why put a custom rom counter on and send a letter out saying custom rom = no warranty .
jje

i can see where the supporter is coming. just imagine how often people call there because they bricked their phones while flashing/rooting ... its understandable that he reacts like this

Why would the supporter care what's been done to the phone? Him having to ask questions for warranty purposes is obvious, but if a caller lies and the warranty is later rejected surely it wouldn't matter to him personally.

diehard2222 said:
Guys like him that need to be given a decent beating imo. Right lads... right.
Sent from my GT-I9100 using Tapatalk
Click to expand...
Click to collapse
hahahahahahahha you funny.
i couldnt agree more samsungs care support is soo poor and the agents you speak to dont give a ****!

Damn, my Galaxy restarted itself randomly while listening music too, just today... However it did not completely restart, it looked like only TouchWiz restarted :/

Hello,
Put off the battery, sd card and sim card.
Then wait 10minutes.
When the 10m pass, put the battery in the phone and hold immediately power + home + vol down.
I think your will go in download mode.
I have same expérience with Sgs offre my friend.
Sent from my GT-I9100 using XDA App

^^^
Do like what he said !
Maybe flashing the original ROM back will get it work again !
I had the same with Galaxy S Vibrant and I fixed it by using the same kaktuss77 steps !

Re,
if this methode doesn't work, try with the JiG.

It could be a serious case of karma....lol. Usually its an expensive fix
The following s quote by novaci in another thread
novaci said:
That video made me want to punch you and whoevers behind the camera right in the face. I really really don't think people ought to be posting this kinda crap here, go beg elsewhere.
Or better yet, pay for the phone.
Click to expand...
Click to collapse

novaci said:
After I told Samsung's customer rep about this, the first thing the guy asked was if I had rooted the phone or installed a custom ROM, to which I answered - truthfully - that I hadn't. By the sound of his voice he didn't seem to believe me and referred me fairly reluctantly to their RMA service to get it repaired while underlining the fact that they wouldn't do **** for me if there were any proof of tampering with the ROM. After that he said goodbye in a fairly annoyed voice and hung up before I got a word in.
Click to expand...
Click to collapse
You should always say something like "I have no idea what that is or means. All I know is my phone stopped working."

I would do as they said. Get into download mode, then flash the official ROM+Kernel for your device and see what happens. If you still have the same problem, then it is a hardware problem and you need to go through the repair process.

Random reboot, it's a well known issue caused by an app. Frequently the music player, or No lock, or something else...
A youth sin of the SGS 2.

Service is shouldnt pay attention to software changes that could been made, they simply write new software through box and thats it, thats why its interssting why personel asked about rooted or not:O

v1rtu4l said:
i can see where the supporter is coming. just imagine how often people call there because they bricked their phones while flashing/rooting ... its understandable that he reacts like this
Click to expand...
Click to collapse
yes its understandable to ask if its been rooted. but bad customer service is still bad customer service. even if the op was lying, that rep doesnt get paid to have his being annoyed get in the way of providing the customer a friendly experience.
if you can't stand the heat, then stay out of the kitchen.

Phone won't charge

So, somehow my Epic. Got wet and I have no clue. I woke up in the morning and it was fully charged but I noticed it was wet.. not wet enough to have the screen fogged up or anything but when i took the back cover off it was a little bit wet. Then I realized that when I plug it up to charge it, it doesn't charge and when I plug it into my computer it can't be recognized either. I've already tried all the tricks and let it dry it for a day... everything works perfect except it won't charge (and I've tried multiple cables) but, what I really wanna know is if there is a way to go back to a stock rom without a cable or even if there is just a way to completely wipe it even if it doesn't work so I can take it in and get it replaced w/o voiding warranty. I have 66% battery life right now so, I'm keeping it turned off to hope there is a way. Thanks.

Can you stock it: yes. Are you ****ed? Yes. You're not getting a warranty repair on that. Water damage means you better have insurance. Trust me.

I do have insurance... so, I just need to know how to get it back to stock and take it in... or else I'll just call it up lost. Do you have to pay the $100 regardless if its water damage?

Yes, if it's water damaged, you're paying $100. Don't bother stocking it, Asurion doesn't care.

So, should I just call up Asurion and tell them its water damaged.. or just tell them its lost?

mikeregister said:
So, should I just call up Asurion and tell them its water damaged.. or just tell them its lost?
Click to expand...
Click to collapse
No. It's water damaged, tell them so. Once you fax in your affidavit, you'll get a return call within about a day asking for payment on the $100; do so, and it will be priority overnighted to you that day (very nice). Then when you get the new device, you'll use the prepaid mailer to send the damaged device back to them within 10 days.

Well, I just noticed its actually charging ... just doesn't say its charging and the computer doesnt recognize it..

mikeregister said:
Well, I just noticed its actually charging ... just doesn't say its charging and the computer doesnt recognize it..
Click to expand...
Click to collapse
I experienced something similar with mine. You can try a different cable, but if USB is hosed after water damage, your device is toast. I would know.

Yea, I guess I'll give it another day and see how it does if not I'll get a new one.. thanks for the advice though.

Well, my phone has been charging perfectly now that I replaced the cable (it even says its charging now) and I'm not having any problems with it at all except that it's not allowing it to work with my computer, so no odin. Can anyone guide me in the right direction on how to go back to completely stock via SD card. I haven't been able to find anything on it. Would like to go back stock and take it in to sprint. See if I can get a new one. If not I'm currently running AA's i3 and it runs great so, I'll just stick with that if nothing else. Thanks in advance.

Perhaps a search for an update.zip?
Sent from my frozen Syndicated Beast...

Wishkah420 said:
Perhaps a search for an update.zip?
Sent from my frozen Syndicated Beast...
Click to expand...
Click to collapse
Will, that work properly if I'm using a EF02 rom and use say a stock EC05 update.zip?

Here's a link to a thread that has the DK28 leak..... read the intire OP so you don't mess up..... once you flash the update.zip you can then OTA to stock EC05......
http://forum.xda-developers.com/showthread.php?t=861213

theduce102 said:
Here's a link to a thread that has the DK28 leak..... read the intire OP so you don't mess up..... once you flash the update.zip you can then OTA to stock EC05......
http://forum.xda-developers.com/showthread.php?t=861213
Click to expand...
Click to collapse
This method is intended for upgrading from 2.1 is it safe for me coming from 2.3 to do this? Don't want to risk being phoneless if this doesn't work.

mikeregister said:
This method is intended for upgrading from 2.1 is it safe for me coming from 2.3 to do this? Don't want to risk being phoneless if this doesn't work.
Click to expand...
Click to collapse
It might work...... I've never had to use it coming from gb..... the only time i used it was when it first came out so i could get froyo....but I would make a nand backup before flashing like always just to be safe

EVO does not charge, completely revert back?

Hey guys so my EVO has been my daily driver since the day it came out, haven't had any problems and been loving it since.
Recently i purchased an extended battery to hopefully increase the amount of time i have to leave the phone charging. When i switched to the new battery i didn't notice much difference, even conditioned the battery perfectly as well.
So my next step i installed a SBC kernel to see if that may help, well the only thing i can think is that i got lazy and somehow left my phone on with the SBC kernel and now it has messed up the phone.
PROBLEM:
Phone will not accept charge via USB, OEM or Aftermarket charger. The only way for me to use my phone is to charge a battery with an external charger and then just keep switching them out.
So i believe this may be caused by using the SBC kernel but can't be sure (the phone is a bit old and beat up), but i want to revert everything back to stock so i can take it to the Sprint store and see if they will just swap me with another EVO so i don't have any phone downtime. I know worst case scenario i can order another one through insurance but i don't want to spend the $100 deductible if i don't have to.
What is the best way to revert completely back to stock and hopefully make it so at the Sprint store they can't tell that i used a custom rom and kernel?
I created a NAND backup of my current install and was just going to remove the sd card when i go to the Sprint store so i can at least have a backup.
I found these stock roms:
http://forum.ppcgeeks.com/cdma-htc-evo-4g-development/121961-sprint-htc-evo-4g-shipped-roms.html
But can't seem to find any stock kernels except this thread on XDA:
Stock Kernel - xda-developers
Anybody know where i can download the stock kernel?
I also found this thread on XDA with document from a Sprint forum saying that they will accept rooted phones?:
xda-developers - View Single Post - Sprint returns
So my question really comes down to, should i just worry about flashing the stock kernel and rom and then just bring it to a Sprint store?
Anybody got any feedback that has done this before or can point me in the right direction? I want to try and stop by the store today to see what we can get done, have a big week of work ahead of me and don't need any phone downtime.
I also found this thread:
http://forum.xda-developers.com/showthread.php?t=812030
But is that still viable if they are accepting rooted phones and since it is a bit dated? Should i just print out that thread from a forum to bring to sprint store in case they give me problems?
Thanks guys!

I would revert to stock just in case, especially if they can link the kernel to your issue.
Question, you said it won't accept a charge, is that just for the aftermarket battery or the stock too?
Does the USB port function at all?
Because it sounds like it could just be a USB failure.
http://www.megaupload.com/?d=MUSAURP7
Take that file and rename it PC36IMG.zip and boot into your bootloader and approve the update.
That will return it to complete stock. [Kernel, radio, ROM etc]
If you used unrevoked you need to flash this .zip first.
http://downloads.unrevoked.com/forever/current/unrevoked-forever-son.zip

Thanks for the quick reply, it looks like it's USB all together, it will work for a minute or two then cut off, same thing with charging. Normally i just take my micro SD card and put it in a converter that hooks up to my laptop, now that i tried with USB i notice that doesn't work either.
Are there any fixes/troubleshooting guides for USB failure or is that something hardware related?

TripFlex said:
Thanks for the quick reply, it looks like it's USB all together, it will work for a minute or two then cut off, same thing with charging. Normally i just take my micro SD card and put it in a converter that hooks up to my laptop, now that i tried with USB i notice that doesn't work either.
Are there any fixes/troubleshooting guides for USB failure or is that something hardware related?
Click to expand...
Click to collapse
There was a thread in the development section some time ago but I think this is just a straight hardware issue.
Unroot just to protect yourself and take it in.
Be warned you will likely get a replacement with 2.3.3 (not rootable currently) if they can't repair the USB port.

mattykinsx said:
There was a thread in the development section some time ago but I think this is just a straight hardware issue.
Unroot just to protect yourself and take it in.
Be warned you will likely get a replacement with 2.3.3 (not rootable currently) if they can't repair the USB port.
Click to expand...
Click to collapse
Yikes! I will...talk with the guy at the store shall we say and hopefully they have one that is not 2.3.3

TripFlex said:
Yikes! I will...talk with the guy at the store shall we say and hopefully they have one that is not 2.3.3
Click to expand...
Click to collapse
Here is that possible USB fix that I was talking about:
http://forum.xda-developers.com/showthread.php?t=695243
Can't promise anything and good luck not getting one with 2.3.3 on it.

mattykinsx said:
Here is that possible USB fix that I was talking about:
http://forum.xda-developers.com/showthread.php?t=695243
Can't promise anything and good luck not getting one with 2.3.3 on it.
Click to expand...
Click to collapse
Whenever i try to run that ZIP file i get this error:
"Main version is older! Update fail!"
Then it gives me options to reboot device, but now I can't even get the phone to boot up.
What do i need to do to get this working???
Here's info from bootloader screen:
SUPERSONIC EVT2-3 SHIP S-ON
HBOOT-2.10.0001
MICROP-041f
TOUCH PANEL-ATMEL224_16ab
RADIO-2.15.00.11.19
Oct 15, 2010, 12:07:00

TripFlex said:
Whenever i try to run that ZIP file i get this error:
"Main version is older! Update fail!"
Then it gives me options to reboot device, but now I can't even get the phone to boot up.
What do i need to do to get this working???
Here's info from bootloader screen:
SUPERSONIC EVT2-3 SHIP S-ON
HBOOT-2.10.0001
MICROP-041f
TOUCH PANEL-ATMEL224_16ab
RADIO-2.15.00.11.19
Oct 15, 2010, 12:07:00
Click to expand...
Click to collapse
You have s-on so you're not rooted so you can take it into the store.

mattykinsx said:
You have s-on so you're not rooted so you can take it into the store.
Click to expand...
Click to collapse
Ok but it goes straight to bootloader screen now and nothing else?
I tried flashing another ROM and that did not work, guessing because im no longer rooted, but all i can find for shipped roms are the RUU.
Do you know where i can get a stock rom to flash via recovery? I just dont want to take the phone into the store and them put another battery in it to see that it goes straight to the bootloader screen
Any ideas?

TripFlex said:
Ok but it goes straight to bootloader screen now and nothing else?
I tried flashing another ROM and that did not work, guessing because im no longer rooted, but all i can find for shipped roms are the RUU.
Do you know where i can get a stock rom to flash via recovery? I just dont want to take the phone into the store and them put another battery in it to see that it goes straight to the bootloader screen
Any ideas?
Click to expand...
Click to collapse
Oh you flashed the s-on .zip, sorry there's so much goddamn trolling around here that you can't help but get caught up in it.
Here's a list of the RUUs.
http://forum.xda-developers.com/showthread.php?t=884060
The .zip are the one that you change to PC36IMG.zip
If you do one of the two top ones you will not be able to re-root the phone later.
[Might not matter if they are replacing it anyway]

Ok great, let me give it a try, thanks for all your help and quick replies!

Okay she's at the store now sitting in that long ass line of phones that need repaired...sometimes it's hard to explain to the sprint people you know what the problem probably is without giving away too much information.
Either way i took the forum printout with me just in case...
BUT they told me they only have (1) evo in stock (obviously besides the ones for sale) and there are 3 other evo's in front of me needing repair (software hopefully).
So as i sat there for a good 30 minutes waiting to give my phone to someone i looked through all the phones they have out now.
Been with Sprint for over 5 years now and the only real upgrade they gave me was the EVO from the TP2 because of how much i complained and complained and complained until they finally gave me one.
I don't have any problems with my EVO, but i use my phone for work and not having it for a day almost makes me feel paralyzed (should not have given old phones to friends, ugh).
What do you think the chances are of them just giving me another phone they have in stock? I'm not too concerned with what it is right now as i just need something to hold me over until i buy another one, but i've had my fun with my EVO and they have plenty of other phones that cost just about the same thing.
I know this question is hard to answer, but if they tell me they have to order the EVO you think if i complain enough they will just give me another phone instead? Maybe i can call Sprint before i head back to the store and see if they can work something out for me?
I'm not saying i want them to give me the phone that cost $200 after rebate as the EVO is now only 99, but if i pay the difference would they? Anybody had this work before?
Hopefully they can just repair my EVO or give me another one, i'm just trying to figure out the best way to do this without having to buy the damn phone at retail cost then return it when my EVO gets in, cut up all my credit cards years ago and thinking about it now just makes me want to cry since i really need one now...ugh..hellp!
Does anybody also know if their business plans have any type of SLA for phones? I would pay $15 a month instead of $8 just to know i can walk into a store and they would give me another of the same or something comparable just so i dont have to go without a phone??
Thanks, i'll let you know how it goes today!

The phone shows signs of corrosion, so they say i have to file an insurance claim. I told them to open it for me and show me where and the dude showed me this small spot on the other side of the board the camera is on that has like an outline of where there may have been some type of liquid?
Who knows, the phone hasn't been dropped in anything, hasn't been used the rain, but they said they are not willing to fix it because they found that spot. BS, that's not what caused my USB port not to work but obviously they don't care...grrrrrr!

TripFlex said:
The phone shows signs of corrosion, so they say i have to file an insurance claim. I told them to open it for me and show me where and the dude showed me this small spot on the other side of the board the camera is on that has like an outline of where there may have been some type of liquid?
Who knows, the phone hasn't been dropped in anything, hasn't been used the rain, but they said they are not willing to fix it because they found that spot. BS, that's not what caused my USB port not to work but obviously they don't care...grrrrrr!
Click to expand...
Click to collapse
Honestly, in a case like this, IF the phone truly has never been dropped in liquid I would call Sprint retentions and complain.
But please only do so IF it truly hasn't.

mattykinsx said:
Honestly, in a case like this, IF the phone truly has never been dropped in liquid I would call Sprint retentions and complain.
But please only do so IF it truly hasn't.
Click to expand...
Click to collapse
It really was never exposed to any type of water, only thing i can possibly think was maybe when it rained by i have the otterbox on it so i dont even see how that could be possible.
I did call them and complained a whole lot. They basically gave me a credit for next month and i just paid the deductible for insurance.
Anyways thanks a ton for your help man!

TripFlex said:
It really was never exposed to any type of water, only thing i can possibly think was maybe when it rained by i have the otterbox on it so i dont even see how that could be possible.
I did call them and complained a whole lot. They basically gave me a credit for next month and i just paid the deductible for insurance.
Anyways thanks a ton for your help man!
Click to expand...
Click to collapse
Glad it worked out for you.
You're welcome.

mattykinsx said:
Glad it worked out for you.
You're welcome.
Click to expand...
Click to collapse
Do you know of a way to root the phone without having USB? Since i'm going to keep this phone i want to try and fix it myself now but USB doesn't work in order to root it again haha
So now that i'm going to keep the phone i guess i need to bring it back to a rootable state...and since i flashed the newest ROM im guessing i can't do that yet, eh?

No, android 2.3.3 is not rootable for the Evo yet

Only a few days later and here's a wonderful thread that worked perfectly for me:
http://forum.xda-developers.com/showthread.php?t=1218386
Rooting was even easier than before!
Now i can finally use Synergy which is very exciting...i'm also going to try that usb trick and see if i can fix my original EVO, maybe use it for dev or something.

[Q] Can Google tell if device rooted remotely?

Hi all,
I just got off the phone with Google support... I phoned them because my nexus definitely has heat issues when I fire up need for speed it gets like a furnace...
When I was on the phone though they told me the warranty was void as it had been rooted (<3 TB)... how can they tell?
Does this mean my nexus is permanently ear marked?
Thanks.

Did they ask you to read out any info from the about screen?

juDGEY2k10 said:
Did they ask you to read out any info from the about screen?
Click to expand...
Click to collapse
Serial number...
But surely they can't just remote onto device like that. probably in the T&C. FML.

dont know mate was it new when u got it?
If not just tell them nope i dont know what your talking about, root wtf is root???

juDGEY2k10 said:
dont know mate was it new when u got it?
If not just tell them nope i dont know what your talking about, root wtf is root???
Click to expand...
Click to collapse
Yeah brand new. Straight from Gplay.
That's exactly what I did... still wouldn't process repair or anything sent me Samsung contact details for out of warranty repair. :S

Keep calling mate say they are wrong, keep at it mate just say i want to talk to a manager bla bla, keep pushing them

That's really strange. If they don't budge then contact Samsung directly using the contact info in the warranty that shipped with the phone for a warranty repair or replacement.

problaze said:
Yeah brand new. Straight from Gplay.
That's exactly what I did... still wouldn't process repair or anything sent me Samsung contact details for out of warranty repair. :S
Click to expand...
Click to collapse
I'm new to all this stuff so PLEASE do not do anything based on my flimsy idea, ... just thought it might help send you down a different thought/investigative path.
I installed a toolkit that had a re-lock and un-root option thinking that if I ever got into a similar warranty situation, I would just kinda go "backwards in time" and after using TWRP to backup my tablet, do a full factory wipe, and re-lock then un-root (or whichever comes first) THEN report the problem.:fingers-crossed:
You may have let the cat out of the bag by calling first though
It seems you need to find out how they know,erase the evidence,re-lock un-root and then as juDGEY2k10 says- DENY DENY DENY- you know, like "Dexter" does:laugh: .
But wada I know. Keep us posted on your progress.

Im no expert but I don't see how they can tell unless when you get new apps or update apps from the play store they pulling information from the units. Hopefully they arent doing that.
G●Note~2 {Jedi X5}

I have never seen root voiding warranty of a nexus device before, even though it says so.
I've noticed their bug report tool, built in, attempts to call su, so perhaps they do check now.
I'd prefer to see a root method where the app hides the binary under a unique name so they can't call it to find out.
Sent from my GT-I9300 using Tapatalk 2

If Google is doing that, hopefully they won't share that info with manufacturers.
G●Note~2 {Jedi X5}

problaze said:
Hi all,
I just got off the phone with Google support... I phoned them because my nexus definitely has heat issues when I fire up need for speed it gets like a furnace...
When I was on the phone though they told me the warranty was void as it had been rooted (<3 TB)... how can they tell?
Does this mean my nexus is permanently ear marked?
Thanks.
Click to expand...
Click to collapse
Let's assume what the OP is saying is true, which it probably isn't. Many states provide additional consumer protection, even if there was a clause in the warranty which reduces your rights. (There is no clause which explicitly removes your right to root in the Nexus 10 warranty, but IANAL.)
The manufacturer is still responsible for physical defects.
However, I cannot imagine that someone would call Google and receive that answer and not be angry, mentioning the rep by name he talked to, and asking to make sure that the rep's claim was accurate.
Perhaps the OP is not telling the whole story, (e.g. he called and proclaimed that he was an advanced user, gave the rep attitude, rep came back with "oh yeah well you're rooted, we don't have to support you". Anyone who has done customer service or help desk knows what I'm talking about.) or just plain making the whole thing up, since I have never heard of any company refusing to service a rooted device unless there was a problem user with multiple returns.
I do acknowledge that the OP may not be full of crap, but if that is the case, I strongly advise OP not to take what a single rep said as gospel and keep calling back and asking for a supervisor until it's resolved.
However, there's another issue:
If the OP rooted, installed a custom kernel, found his device ran too hot, then called Google complaining without first reverting to stock and testing to make sure it wasn't the custom kernel causing the overheating, the OP's brain is the thing needing a warranty exchange.

I contacted Google about my nexus 10 dropping wifi randomly a few days ago.
The guy who I spoke to was quite nice and told me to do a factory reset. I told him I had already done that and I had also tried CM10, AOKP as some people have said that fixes any kernel/rom issues and I said the problem remains on everything I do so it had to be the device.
I was offered a refund outside the 15 day period and I chose a replacement which was shipped today.
If I spoke to someone who said that they couldn't help me because I'm rooted, I'd hang up and try again. Although if you are having problems a full restore to stock will be helpful if you ring up and speak to them.

ZanshinG1 said:
Let's assume what the OP is saying is true, which it probably isn't. Many states provide additional consumer protection, even if there was a clause in the warranty which reduces your rights. (There is no clause which explicitly removes your right to root in the Nexus 10 warranty, but IANAL.)
The manufacturer is still responsible for physical defects.
However, I cannot imagine that someone would call Google and receive that answer and not be angry, mentioning the rep by name he talked to, and asking to make sure that the rep's claim was accurate.
Perhaps the OP is not telling the whole story, (e.g. he called and proclaimed that he was an advanced user, gave the rep attitude, rep came back with "oh yeah well you're rooted, we don't have to support you". Anyone who has done customer service or help desk knows what I'm talking about.) or just plain making the whole thing up, since I have never heard of any company refusing to service a rooted device unless there was a problem user with multiple returns.
I do acknowledge that the OP may not be full of crap, but if that is the case, I strongly advise OP not to take what a single rep said as gospel and keep calling back and asking for a supervisor until it's resolved.
However, there's another issue:
If the OP rooted, installed a custom kernel, found his device ran too hot, then called Google complaining without first reverting to stock and testing to make sure it wasn't the custom kernel causing the overheating, the OP's brain is the thing needing a warranty exchange.
Click to expand...
Click to collapse
I totally understand where you're coming from.
I used to work behind the genius bar so I know what you're getting at.
The full story is that I phoned up first and arranged a swap but realised that they would send to university address and not home phoned back again to change address and that's when the guy tried some extra steps with me and then asked for serial etc, you know the rest.
I get his word isn't stone but was shocked that they could definitely tell, wanted to share exp.
In all honesty the reason I didn't act rationally was that he ultimately called me out and I was major surprised since I'd never heard of anything similar before aka remote sense of root.
This is literally the third android device I've had and I'm only getting into the scene now, there's no custom kernel on my nexus. I run it stock.
FYI this was UK. Oh and CS didn't deny service they just referred me to someone else. Will try again post hols.
Hope explains!
?? Has anyone else experienced major heat on NFS:MW ??

alias_neo said:
I'd prefer to see a root method where the app hides the binary under a unique name so they can't call it to find out.
Click to expand...
Click to collapse
you mean like the way a rootkit does it

?? Has anyone else experienced major heat on NFS:MW ??
Mine do to and lag in a lot of games because of throttling