Disclaimer: I'm not sure where else to put this but I wanted to warn anyone who may have to deal with them. Mods let me know if I should move this and where to.
TL;DR - They've had my phone for over 2 months now and I have no indication that I'll be getting it back.
Here's the timeline:
Sometime mid-February I have an issue with my Z3 Compact where part of my screen no longer responds to touch. May be my fault, may not, but I'm willing to pay to have it fixed if I do.
Call up Sony Xperia support, get an RMA number, and mail it in.
USPS says the phone is delivered on Feb 27.
About 2 weeks later I call them up to see what the deal is as I've received no word, they say they never received the phone.
I go to USPS to complain, they say it's been received and show me the receipt signature.
Call up Xperia support again, NOW they've found my phone, but claim it was only delivered on March 19 which I know is false.
Several calls later and last week I FINALLY get a "GOOD NEWS, we have your phone and are sending it back! We'll update you when it's sent!"
Now one week later I JUST got off the phone with them and they say the repair center is "just waiting for a FedEx tracking number to send it out."
At this point I can't even believe them - I think they lost my phone and don't want to own up to it. I have not at ANY point during this ordeal received a single update email or phone call about the status of my phone and all information I've gathered has been purely because I keep calling them up.
I like the phone but I can't bring myself to buy another Sony product after this experience.
Another pointless thread
Is it? I'd like to believe that raising awareness of poor customer service is the best way to get it fixed/changed.
Cheesewood said:
Is it? I'd like to believe that raising awareness of poor customer service is the best way to get it fixed/changed.
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Well it is not
Sent from my D5833
matthiastan5 said:
Well it is not
Sent from my D5833
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It is also nothing like he'd deal with in Apple land. I'd rather have repairs done at a local place at my expense than deal with that.
Cheesewood said:
Is it? I'd like to believe that raising awareness of poor customer service is the best way to get it fixed/changed.
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Sony isn't seeing this. Just saying. If you want them to notice, go to talk.sonymobile.com and post in the respective forum. THAT might work
Sent from my D5833 using XDA Free mobile app
Sadman Khan said:
Sony isn't seeing this. Just saying. If you want them to notice, go to talk.sonymobile.com and post in the respective forum. THAT might work
Sent from my D5833 using XDA Free mobile app
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Thanks, I'll give it a shot.
muzab a said:
Another pointless thread
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Why did you read it, never mind reply.
Cheesewood said:
Is it? I'd like to believe that raising awareness of poor customer service is the best way to get it fixed/changed.
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Sharing experiences may get a resolution here, but its better on Sony's support forums or better still to your local trading standards if you have one in your region.
scoobydu said:
Why did you read it, never mind reply.
Sharing experiences may get a resolution here, but its better on Sony's support forums or better still to your local trading standards if you have one in your region.
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Simply because it's becoming annoying seeing people use xda forums to moan about products and services
What exactly are you going to gain with telling us rather than telling sony
muzab a said:
Simply because it's becoming annoying seeing people use xda forums to moan about products and services
What exactly are you going to gain with telling us rather than telling sony
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The possibility of a successful way to deal with Sony support, via specific agents or dept in Sony, the chance to get some discount vouchers for other products due to their poor service.
The chance for people to tell you the more appropriate ways to get support.
My first dealing with Sony support was as frustrating as this one, but learning to deal with them and getting 50% off their great products always makes a difference to me
muzab a said:
Simply because it's becoming annoying seeing people use xda forums to moan about products and services
What exactly are you going to gain with telling us rather than telling sony
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You don't have to click on the link and read any thread that is annoying to you, let alone replying to it. The only thing annoying here is there so many a-holes and blind fanboys on xda and you surely are one of them.
If he knew what EXACTLY he's going to gain by telling us he wouldn't have had told us. After all, he HAD talked to Sony many times. At least he's letting others know that Sony has terrible customer service and I can confirm that Sony does. He's also letting people awares of such dishonest company so people can learn to avoid the headache by decide whether to do business with Sony.
(the above statement does not apply to Sony fanboys)
muzab a said:
Simply because it's becoming annoying seeing people use xda forums to moan about products and services
What exactly are you going to gain with telling us rather than telling sony
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It's called raising awareness, moron, and yes it is useful.
Tracy1988 said:
You don't have to click on the link and read any thread that is annoying to you, let alone replying to it. The only thing annoying here is there so many a-holes and blind fanboys on xda and you surely are one of them.
If he knew what EXACTLY he's going to gain by telling us he wouldn't have had told us. After all, he HAD talked to Sony many times. At least he's letting others know that Sony has terrible customer service and I can confirm that Sony does. He's also letting people awares of such dishonest company so people can learn to avoid the headache by decide whether to do business with Sony.
(the above statement does not apply to Sony fanboys)
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I'm a not anywhere near a fan boy
I'm just saying that if people want to make a change, go communicate with the company themselves not only are you helping yrsrlf but other people aswell, but I will put my hand up amd say I see point the previous user states
And for the one who called me a moron grow up please
I have a very bad experience with the company too. My z3c was delivered with a screen problem
(these morons didn't took the time to put protections on the box). It wasn't immediately visible but 5 days after receiving it, my screen did not refresh correctly. Definitely a hardware problem. Of course since I took very good care of it the device is absolutely scratch less.
The verdict : they don't want to take it back because my bootloader is unlocked (to install a legit sony lolipop)
Very disappointed, I know unlocking the bootloader could cancel the warrant but come on sony, this is obviously not a software problem here and I feel like a victim of a pity scam.
I bought two z1 and one z1 compact before.
Now if the clients are powerless against a big company and its army of lawyers, the best thing they can do is complain in forum.
Personally my goal is to make then loose the same amount of money I loose in this case.
Sony support for my mobiles has been the best support I have ever got from any company. The Xperia care line are call centres actually in this country and will go out of their way to help you. The repair process is fast and easy, you can even book your own phone in for repair on the xperia support site without any contact with Sony. If it has a problem not under warranty (never happened to me and I sent a phone in with custom rom once) they will offer you a quote, if you dont want to pay that you just pay £20 to cover the free post they gave to send it and them returning it if.
But this does not mean I can tell other people this is the service they will get (in spite of the fact most will get at least good service), and it is stupid for those who happen to have had bad service to state that is why people should avoid Sony or it is what they will get from Sony. And that is why these threads are pointless almost all the time, apart from the rare times we can help the person in question.
Tracy1988 said:
You don't have to click on the link and read any thread that is annoying to you, let alone replying to it. The only thing annoying here is there so many a-holes and blind fanboys on xda and you surely are one of them.
If he knew what EXACTLY he's going to gain by telling us he wouldn't have had told us. After all, he HAD talked to Sony many times. At least he's letting others know that Sony has terrible customer service and I can confirm that Sony does. He's also letting people awares of such dishonest company so people can learn to avoid the headache by decide whether to do business with Sony.
(the above statement does not apply to Sony fanboys)
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Are you capable of making/defending a point without ad hominems? Your signal to noise ratio would be greatly improved if you could respond to any criticism or contradiction like an adult would, instead of just reflexively calling everyone fanboys.
That being said, I have never felt in any way good after having delt with Sony CS. I bought my Z3C used, and the seller didn't have any way to transfer his proof of ownership to me. It came with a loose usb flap, one that I ended up having repaired at the previous owner's expense, rather than waiting the ~month it would take for it to be repaired by Sony.
My previous phone was a Z1S that I also bought used. It developed a pretty bad heat problem, with cpu temps hovering around 70* C while IDLE. That time, I would've had to have it repaired/replaced at my own expense, either by Sony or a 3rd party repair shop. This is not the way it's supposed to be.
Apple CS, for example. Their tech support CSR's are unfathomably stupid, but Apple apparently has enough money to let the 'geniuses' throw out warranty replacements like candy, which is immensely preferably to Sony's methodology.
I find it especially disconcerting that the Xperia Z line is water resistant, yet Sony reps can argue over damage being covered under warranty. If a company sells and markets water-resistant devices, it should be accountable for when that water resistance fails, even if that means accepting customer-damaged devices under warranty. What's worse is that the older Xperia Z phones don't even have a pressure sensor reading in the service menu, so you can't even know if the device is safe to take into water or not, making the water resistance moot.
Sichroteph said:
I have a very bad experience with the company too. My z3c was delivered with a screen problem
(these morons didn't took the time to put protections on the box). It wasn't immediately visible but 5 days after receiving it, my screen did not refresh correctly. Definitely a hardware problem. Of course since I took very good care of it the device is absolutely scratch less.
The verdict : they don't want to take it back because my bootloader is unlocked (to install a legit sony lolipop)
Very disappointed, I know unlocking the bootloader could cancel the warrant but come on sony, this is obviously not a software problem here and I feel like a victim of a pity scam.
I bought two z1 and one z1 compact before.
Now if the clients are powerless against a big company and its army of lawyers, the best thing they can do is complain in forum.
Personally my goal is to make then loose the same amount of money I loose in this case.
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U do know that u effectively agreed the your warranty will be void once u unlock the bootloader on their site
That's not a very smart, or nice question. You can focus on the letter of the law and in doing so support the idea that this is an acceptable law (not necessarily applicable in my country of residence for now by the way) or alternatively if you're okay with being a statistic of profit, perhaps you can hold your tonge for those of us that would like to see this sort of thing changed.
There's a new kind of Koolaide being served. Don't drink it.
Well unlike the OP, I must say my experience with Sony Support has been great. I rang them after my Z3c suffered the sudden death bug. The tech I spoke to spent 4 hours with me on the phone trying everything possible to find a fix. Whilst he wasn't successful it wasn't from lack of trying. Wish all tech support was as helpful.
phentex said:
It's called raising awareness, moron, and yes it is useful.
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But, he is correct tho. It's awareness in the wrong place and therefore pointless. I wouldn't have wasted my time writing a topic on xda like that would've done anything. Instead i'd spent my time with sony trying to figure out what's going on, or use the buyers law. That would've been more productive. He is not giving me any awareness, i'm not worried about one sob story among the ocean of untold success stories.
Sure it sucks whenever you pick the unlucky ticket and the support is not up to par with the norm. But that's just how it is, sometimes you're just unlucky. No company has a flawless record because you have to remember that no matter how good their procedure is, it's handled by humans.
KoscheiTheDeathless said:
Apple CS, for example. Their tech support CSR's are unfathomably stupid, but Apple apparently has enough money to let the 'geniuses' throw out warranty replacements like candy, which is immensely preferably to Sony's methodology.
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That's not true, i've worked at apple and they defiantly do not throw warranty extensions around like candy. And their applecare was a joke. I spend more than enough time on the phone with "customer relations" having people denied for warranty extensions for petty reasons.
Related
Seems to me like Google could sell both with the carriers in a traditional fashion and also sell unlocked/unbranded phones online. Same as SE selling its X10 via carrier but also selling unbranded in Sony Style. Nokia and others have done this as well.
With this thought in mind I was wandering around Google trying to find a good spot to leave such a suggestion and couldn't find anything which didn't say to me, "message going to don't care and I would be totally wasting my time". So the first question is, where would be the best place to start bending Googles ear? What do you think of finding what seems to be the most likely place and trying to get folks from the various android forums to go there and put in their two cents? While many folks might not have been interested in the N1 that doesn't mean they don't want to see an N2 come along that might be a form factor that suits their needs better. Im spitballing here guys, throw down with your opinions. I say lets be heard!
Those of you who are not getting my concept have no fear, Paul will be along to say it better than I did soon enough.
Google jumped feet first into the the retail business. Before this I don't think they ever sold a tangible product(?) in retail.
From the movements they are making it seems they don't want to be retailers.
I think the biggest problem is having customer support and technical support. Since apple and Sony have their own support departments its easy for them to sell online.
Google jumped in with both feet, true. Technical support has largely been hashed out, lesson learned. I think Google wanted in and I think they still want in. The trick is trying to show them they can have their cake and eat it too. Making the effort costs us nothing, not making the effort makes us the sheep that the carriers bring to the slaughter.
krabman said:
Google jumped in with both feet, true. Technical support has largely been hashed out, lesson learned. I think Google wanted in and I think they still want in. The trick is trying to show them they can have their cake and eat it too. Making the effort costs us nothing, not making the effort makes us the sheep that the carriers bring to the slaughter.
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How about an online petition and a never ending email campaign to Google pointing them to the petition?
Thats kinda the concept that I am thinking of attn1 but I don't know how to go about it. Google has built a sales apperatus, its built a store front, its built a support mechanism, all we are asking is that they not shelve those tools that are already in place as they venture forth on a new direction. They are paid for, they work, the support themselves. There is no reason I can think of off hand why they cannot do this and several benefits to Google. But first you have to get their ear...
attn1 said:
How about an online petition and a never ending email campaign to Google pointing them to the petition?
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This. Start it and it shall be signed.
Technically they have done this before.
The T-Mobile G1 was also sold by Google as the ADP1 (Android Developer Phone 1) and the Magic/myTouch 3G was sold by them as the ADP2. But, you had to register as an Android developer to order one.
Originally I thought the Nexus One was simply going to be the ADP3 with a more open ordering process. The fact that they are handing out free N1s at developer conferences and to their employees indicates it will continue to have that status whether or not it continues to have "direct to consumer sales" status.
Since they still need ways for developers to get unlocked phones for new development they will likely continue to sell the N1 in some capacity even if/when they hand over standard sales to the carriers. It may be that you would need to register as a developer, though, but I doubt they would stop selling it entirely as then the Magic/ADP2 would be the most up to date phone that they provide their developers and that isn't a great situation...
Having contacted SE about poor battery life, abysmal in call volume and the persistent screen lock after call ending, they have suggested that I should return my handset for remedial action - however, should no fault be found I shall have to stand the costs.
As a significant number of x10 owners have experienced the same or similar, symptoms as myself I do not agree that the handset is faulty and have suggested to SE that they monitor the various forums dedicated to their handset (which, I have pointed out, should be a world beater)
OR we could all send our handests into SE for service?
Think we should find the email adresses of the main SE men and deluge them with messages.......................................
Yeah, the mature way to deal with a problem. Moan and moan.
The problems will be fixed with the updates to the best of their ability.
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yetep said:
Yeah, the mature way to deal with a problem. Moan and moan.
The problems will be fixed with the updates to the best of their ability.
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That's fine. They still advertised a completely unrealistic battery life. I know all mobile companies do this, but usually not to such a ridiculous degree. Come on. They deserve some scorn for that.
You can say that they ran into some unforeseen problems. I'll even buy that excuse, no questions asked. That still doesn't explain their initial claims about battery life. It's a valid complaint that doesn't deserve to be brushed off as mere whining.
But even so does it merit every single one of us calling/emailing one number / email address?
This is similar to the other thread about 2.2/2.3 instead of 2.1... as the saying goes.. "I want" gets people nowhere.
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yetep said:
But even so does it merit every single one of us calling/emailing one number / email address?
This is similar to the other thread about 2.2/2.3 instead of 2.1... as the saying goes.. "I want" gets people nowhere.
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Perhaps not, but Sony should be made aware of this issue. I'm sure they are already, but they seem to be taking their time doing something about it.
This is less of an "I want" issue and more of an "I bought" issue. I bought a phone with the advertised battery life. I didn't get it. I'd say the people in that boat have reason to complain.
The 2.2 stuff I don't really care about. I'm still perfectly happy with 1.6.
The squeaky wheel gets the oil. Contact SE about the problems every one is experiencing may be the only way certain issues get addressed. You can not assume that SE has identified every issue.
A few phone calls each to SE customer support should make sure they don't take us for granted.
yetep said:
But even so does it merit every single one of us calling/emailing one number / email address?
This is similar to the other thread about 2.2/2.3 instead of 2.1... as the saying goes.. "I want" gets people nowhere.
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Do you have a better suggestion to ensure that our voices are heard and that SE focus their efforts on the developments that matter most to us, rather than leaving them to get on with it in the hope that they don't just develop what they think we might want?
fm1776 said:
The squeaky wheel gets the oil. Contact SE about the problems every one is experiencing may be the only way certain issues get addressed. You can not assume that SE has identified every issue.
A few phone calls each to SE customer support should make sure they don't take us for granted.
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lol, if a few phonecalls worked, the G2 would have gotten 2.1 months ago .. phone calls dont mean anyhting .. especially since people like SE have released 3 patches already for there x10, and the carriers aren't releasing them, and the locked phones, wont accept "check for system upgrades" .. not only SE's fault, defn' carriers fault aswell .... either way ... lame they throw out 415 hours of standby using gps, wifi, all the others they threw in there, realisticallyit is getting more more than 20-25 hours with using the Rachael UI .. that is brutal.
The squeaky wheel gets the oil. Contact SE about the problems every one is experiencing may be the only way certain issues get addressed. You can not assume that SE has identified every issue.
A few phone calls each to SE customer support should make sure they don't take us for granted.
bulltronStudios said:
lol, if a few phonecalls worked, the G2 would have gotten 2.1 months ago .. phone calls dont mean anyhting .. especially since people like SE have released 3 patches already for there x10, and the carriers aren't releasing them, and the locked phones, wont accept "check for system upgrades" .. not only SE's fault, defn' carriers fault aswell .... either way ... lame they throw out 415 hours of standby using gps, wifi, all the others they threw in there, realisticallyit is getting more more than 20-25 hours with using the Rachael UI .. that is brutal.
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Well, no is forcing anyone to call. Some will, like myself. And, others like yourself will not.
My original Motoral flip phone held a longer charge than this X10. SE should have waited a bit longer to release this thing. But, instead they rushed to market knowing many of the issues and had no problem accepting everyones money. Now they can accept some unpleasant complaints from the owners.
fm1776 said:
Well, no is forcing anyone to call. Some will, like myself. And, others like yourself will not.
My original Motoral flip phone held a longer charge than this X10. SE should have waited a bit longer to release this thing. But, instead they rushed to market knowing many of the issues and had no problem accepting everyones money. Now they can accept some unpleasant complaints from the owners.
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I dont think calling, or not calling is the way, either way, its not gonna fix the issue, maybe it Q4 when 2.1 drops for x10... they will be fixed, and i agree whole heartedly that SE has absolutely no issue taking money while delivering a sub-par UI and drivers ... and making the customer wait out the fixes while tethered to their power sources
Well yeah... to quote the sale of goods act :
A product must be advertised accordingly with the actual product sold. It must not be shown of different specification without being included in the advertisement for that product.
So yeah I changed the words a bit to make them easier to understand for everyone, but a LEGAL route is going to be a better route rather than a complaint route.
Theyve had their time and I agree I'm fed up with it but effing and moaning is going to get us nowhere.
However, I know I personally don't have the cash to take them to court over something I find fairly feeble anyways. And the "*" next to battery life for example does refer the reader to a statement along the lines of "Subject to software configuration and data use." The battery life they claim will be running basic basic android, with all antenna off and phone on standby so that'll be the argument.
However, one word of advice for those that call is to use big, fancy words. The turkeys that answer their phones in the callcentre won't understand and therefore get scared at, things like "sale of goods act" and "quoted advertisement material".
Enjoy. Ill keep tabs on this post to see what happens from here. Never know, I might get involved.
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Think about it this way.. the more people who phone, the more calls will be answered.. the more agents they need answering phones.. the more it costs them.
also.. the more MI they get from the calls that is reported back from the call centres to the management team who make the decisions..
It's true that there is no point moaning an whinging on here.. or to the SE call centres.. but if people phone and email and do it more and more, with a real request or a point to make, or a "fault" to report etc.. then the bigger impact it has on SE, both from a financial perspective, and also from a strategic decision making perspective..
The furore around the X10 is bigger and more veciferous than any other phone out there.. and that noise must be concerning for SE..
Maybe the best thing to do is sell this X10 and leave SE for another provider that takes after sales more serious.
What do you think about the HTC EVO 4G due out this month?
i'm so glad i checked here before i got rid of my hd2 for one of these sounds VERY familiar to the xperia x1 1st days until the software update (which took a age)
not very construtive i know but thx guys for making my mind up.
Mobbs said:
i'm so glad i checked here before i got rid of my hd2 for one of these sounds VERY familiar to the xperia x1 1st days until the software update (which took a age)
not very construtive i know but thx guys for making my mind up.
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This is the kind of thing that is the most likely to make Sony get their act together. This is supposed to be their flagship phone. If they can't go to the effort of making this work as advertised out of the box then perhaps they should rethink their business model.
I personally like the phone and enjoy using it. I'd recommend it to people (in Canada) who are okay with its current limitations. That being said, if Sony can't fix their issues with their flagship mobile product I don't think I'll be returning as a customer when it's time for me to get a new phone.
Battery life issues seem to be sporadic...
Remember the golden rule of the internet people... *****ing always sounds louder than praise. There's a bunch of users here... maybe 100 or so, but that barely makes even a percentage point of the phone's owners....so things are obviously going to be exaggerated.
My Xperia, for example, can go two or three days without a charge, and that's with using it everyday and having email poll every 5 minutes, and Facebook every 30.
iead1 said:
My Xperia, for example, can go two or three days without a charge, and that's with using it everyday and having email poll every 5 minutes, and Facebook every 30.
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I seriously doubt that...regardless what firmware are you running??
And if you're actually in Japan help the cause out man, Sony definitely cares more about their Japanese customer base than the Canadian one, ruffle some feathers over there for the greater good!
I also get 2-3 days out of one charge. Of course depending on usage.
I sometimes only get 1 day.. but then I have used it heavily (several hours.. both streaming music, GPS, wifi etc. )...
My normal pattern gets me 2 days straight without charging. I commute 2 hours each day listening to audiobooks and streaming music.
Firmware: R1FB001,
Baseband: 1.0.21
Helix launcher, no taskkillers, weather and calendar widgets, two mailaccounts gmail and one IMAP that polls every 30min.
If I do not use it much I get 3 days.
Regards // R
I sent SE an email, somebody answered and told me it was redirected to another department and i'll be contacted soon.
More than 3 weeks and nobody answered
This is real customer support this days
As someone else said, imagine what would happen if the iPhone's GPS didnt work, so why is Android held to a lower standard? Why are we supposed to accept whatever we are given, regardless of what we are promised? The SGS and iPhone 4 cost about the same amount, but we, as Android owners are supposed to just be grateful for anything that we get even when its less than promised?Samsung is already "rumored" to be planning our phone's successor. Thats bull****, we dont deserve to be treated like this. I love the Class Action Suit, but does anyone have any other creative ideas to not only help out current SGS owners but also ruin possible SGS 4G prospects? Samsung needs to be taught that we wont just be grateful for whatever we get, we demand what we are promised, we demand what we pay for; this is only reasonable.
A company should at least have some concern for their consumers, even if its barely recognizable. Samsung left us with a broken device we paid handsomely for, they have 0 concern for us. So I pray to whoever is listening up there that the SGS 4G fails miserably. If I knew how, Id make and circulate a Facebook page with just a couple of sentences outlining the case against Samsung. Even those who dont know much about Android would pay attention to a facebook page saying Samsung has ripped off SGS consumers, so avoid any Samsung phone at all costs, there are plenty of great alternatives. Maybe there is a more effective avenue, maybe we could even pursue multiple avenues. The goal is to bring attention to the shortcomings of the SGS we currently have, it deserves Samsung's attention. And now is the time, while the class action is getting attention, lets pile it on. Im happy to do what I can, im just not sure what to do. Any ideas?
kinda like the facebook page idea. I hate that Samsung doent give a **** about selling us a broken phone, even if they said they were really sorry itd be ok if they didnt fix it. Not only are they pricks, they're dicks too.
Well, debut day of Vibrant 4G or Successor is coming up. There will be people showing up to buy them. They will be watching its debut day. There will also be press and reviewers about its debut. Thus, if you have a crew of buddies willing to help you out in boycotting their Vibrant 4G or any of the coming Galaxy S product with picket signs and banners for in front of the local stores with drums and horns. Have your buddies call up local news and it will make it to some news since people will wonder what is going on... Resist if they give you and your buddies Vibrant 4G to shut you guys up. Too bad we just missed the CES. With all those press there, that would have been perfect! We need to organize into big group to do this more effectively even if lawsuit takes forever.
This will get them to know how angry we are about this "Froyogate"
Also, maybe somebody needs to make a boycott app for ALL Galaxy S product.
Report our problems on site like RipOffReport.com, scam.com, ScamBusters.org
Give the bad review that you think the product deserve on sites like amazon epinion, pricegrabber, cnet, etc.
http://www.examiner.com/technology-in-national/samsung-responds-to-froyogate-accusations
Corporations want to maximize their profits, both for themselves and their shareholders. Thus, this shouldn't come as a surprise.
A tipster has come forward and said that Samsung is holding back the Android 2.2 (Froyo) update from the T-Mobile Vibrant (Samsung Galaxy S variant) because they are afraid that such an update will impact sales of their upcoming Samsung Vibrant 4G Plus.
Reportedly, the new device is little different than the original Vibrant. In addition to the original Vibrant, the Vibrant 4G Plus has a front-facing camera, Android 2.2, and HSDPA+ 21 support.
Here's what the tipster said:
Some disturbing things have happened the last week or so concerning our “Vibrant”. Samsung has NOT allowed us to push the update OTA for 2.2 because they feel it will decrease the value of the upcoming Vibrant4G +. While from a marketing aspect i totally understand, as the Vibrant 4G is what the original Vibrant should have been in the 1st place. But to shun off and bold face lie to customers is NOT what T-Mobile is about.
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Furthermore, if Froyo works in "Vibrant 4G" - another product of Vibrant, this means it should be already for distribution for the Vibrant 3G version with minor changes.
I like the sound of all of this. I can't stand the idea that samsung suffers no repercussions for selling so many broken phones. Froyo or no froyo, the phones gps is broken, samsung shouldn't have the option to not fix it, it's INSANE
I thought that if you demonstrate to T-Mobile that the official Samsung GPS Tool fails, they would consider it defective and send for a replacement. Don't crucify me if I'm wrong, I haven't dealt with either companies.
My Samsung Vibrant came hardware locked, with faulty GPS. Samsung told me it wasn't there problem (no warranty because I brought it into Canada without an "international warranty"). Have I thought about a class action suit? Nope. I dunno, maybe it's because I'm Canadian or something, but I've just tried to fix my own problems. It's not the first product that's let me down, and I don't expect some lawyer to make it all better. Eventually the awesome people on this forum came up with a fix for the hardware lock. Then they brewed up roms based on the 2.2 leaks. Then a hardware GPS fix, combined with new software updates and now my GPS locks on in under 15s.
So what have I learned from all of this? I won't be purchasing a Samsung phone again. They've lost a customer. I vote with my wallet, not by signing some e-petition, or joining a Facebook group.
Do you really think a class action would change anything? Even if you are successful, you'll probably just get a credit towards your next Samsung purchase, or a refund on the cost of the GPS chip.
Let them know how you feel, and that you won't purchase any of their products in the future, and will be advising friends/family to do the same. kobesabi has outlined some great ways to let them know.
OP, check out the hashtag thread. If everyone screams the same thing our voice is louder.
cwoodworth said:
I thought that if you demonstrate to T-Mobile that the official Samsung GPS Tool fails, they would consider it defective and send for a replacement. Don't crucify me if I'm wrong, I haven't dealt with either companies.
My Samsung Vibrant came hardware locked, with faulty GPS. Samsung told me it wasn't there problem (no warranty because I brought it into Canada without an "international warranty"). Have I thought about a class action suit? Nope. I dunno, maybe it's because I'm Canadian or something, but I've just tried to fix my own problems. It's not the first product that's let me down, and I don't expect some lawyer to make it all better. Eventually the awesome people on this forum came up with a fix for the hardware lock. Then they brewed up roms based on the 2.2 leaks. Then a hardware GPS fix, combined with new software updates and now my GPS locks on in under 15s.
So what have I learned from all of this? I won't be purchasing a Samsung phone again. They've lost a customer. I vote with my wallet, not by signing some e-petition, or joining a Facebook group.
Do you really think a class action would change anything? Even if you are successful, you'll probably just get a credit towards your next Samsung purchase, or a refund on the cost of the GPS chip.
Let them know how you feel, and that you won't purchase any of their products in the future, and will be advising friends/family to do the same. kobesabi has outlined some great ways to let them know.
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Click to collapse
I understand your feelings. And I think most people in here is of the mindset that we can fix our phones better than Samsung. What is going on here is a movement towards holding Samsung to their promises. They are in the OHA and therefor are legally bound to release the Source Code for the Vibrant. The second thing is that they promised multiple times throughout the last year that they would release Froyo to the US Galaxy S phones, and they didn't. If you vote by your wallet that is OK. How much do you spend on buying a new phone? With the current pricing around $500 without contract. If one person doesn't give Samsung their $500, Samsung doesn't care. If all the people on XDA doesn't give them $500, Samsung still won't care. However if we can get enough people to realize that Samsung is not a good company to buy from as they have TERRIBLE software support for their phones, if we could get 100,000 people at first, that is $50 million, which is still just a drop in the bucket for them, but that is surely more painful than $500. This is to try to make Samsung take responsibility for their products.
Agreed, Samsung should be held to the agreements made regarding their source code. I also agree that people should be informed Samsung as a company, and their poor customer relation choices.
I just think a Class Action is the wrong way to do it
kobesabi said:
Well, debut day of Vibrant 4G or Successor is coming up. ... Resist if they give you and your buddies Vibrant 4G to shut you guys up.
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Click to collapse
Riiiiiight...I promise I will do that!
AndroidPerson said:
As someone else said, imagine what would happen if the iPhone's GPS didnt work, so why is Android held to a lower standard? Why are we supposed to accept whatever we are given, regardless of what we are promised? The SGS and iPhone 4 cost about the same amount, but we, as Android owners are supposed to just be grateful for anything that we get even when its less than promised?Samsung is already "rumored" to be planning our phone's successor. Thats bull****, we dont deserve to be treated like this. I love the Class Action Suit, but does anyone have any other creative ideas to not only help out current SGS owners but also ruin possible SGS 4G prospects? Samsung needs to be taught that we wont just be grateful for whatever we get, we demand what we are promised, we demand what we pay for; this is only reasonable.
A company should at least have some concern for their consumers, even if its barely recognizable. Samsung left us with a broken device we paid handsomely for, they have 0 concern for us. So I pray to whoever is listening up there that the SGS 4G fails miserably. If I knew how, Id make and circulate a Facebook page with just a couple of sentences outlining the case against Samsung. Even those who dont know much about Android would pay attention to a facebook page saying Samsung has ripped off SGS consumers, so avoid any Samsung phone at all costs, there are plenty of great alternatives. Maybe there is a more effective avenue, maybe we could even pursue multiple avenues. The goal is to bring attention to the shortcomings of the SGS we currently have, it deserves Samsung's attention. And now is the time, while the class action is getting attention, lets pile it on. Im happy to do what I can, im just not sure what to do. Any ideas?
Click to expand...
Click to collapse
Send me all your grievances
[email protected]
Copy and paste them on RipoffReport
Samsung Forums
Facebook
Twitter #NeverAgain
Everywhere!!!!!!
Thanks for all the Support
BOYCOTT THE SAMSUNG 4G
I made a theme song
http://www.reverbnation.com/play_now/song_6815946
(To be honest I would have made this song at least a month ago before all of this but I was real busy all through December)
Here's one more thing we can do:
Post bad reviews of Samsung Galaxy phones on all online retailer web sites that sell them. Got an Amazon account? Post feedback there and drive this phone's rating down it gets Samsung's attention and warns potential buyers about buying a product that they will most likely be dissatisfied with once they realize that GPS is marginally functional and that it's running now outdated version of Android with no update in sight. Do the same on Tiger Direct, NewEgg and whoever else sells this phone.
Collectively we can definitely make Samsung take notice.
Lol the iphones attenna doesn't work.... no one sued over that
Although im all for the law suit
Sent from my SGH-T959 using XDA App
bbm21 said:
Lol the iphones attenna doesn't work.... no one sued over that
Although im all for the law suit
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
Let me google that for you..what do you know...multiple lawsuits filed regarding antenna gate.
http://arstechnica.com/apple/news/2...on-suits-filed-over-iphone-4-antenna-flaw.ars
Also, people can also get creative on Youtube. Or something like MicBeast...the more sabateurs try to oppose him, the more view counts it gets and the more people pay attention to it.
kobesabi said:
Also, people can also get creative on Youtube. Or something like MicBeast...the more sabateurs try to oppose him, the more view counts it gets and the more people pay attention to it.
Click to expand...
Click to collapse
http://www.reverbnation.com/play_now/song_6834100
I will be working on a YouTube video
exactly what kobesabi said
don't be fooled by the saboteurs
they had my thread closed
and I will not respond to any more of their BS
I am still going through with this class action
My original thread regarding the CA had nothing to do with this song
This came out of me complaining to people
about the constant issues I've had with my Vibrant
They would say "just shut up and make a song about it"
So I finally did
Agent Jones is one of those users that joined this forum for the sole intent and purpose of having my thread closed, and possibly having me banned from this forum. These are his posts see for yourself
http://forum.xda-developers.com/search.php?searchid=56507152
please join me in having saboteurs like him banned from this forum
people like him
whose sole purpose is to silence anyone who opposes their best interest
have no place in any public forum
Acknowledgment & Fax Cover sheet to submit additional information.
Filling for: ***** has been received by the FCC. Thanks for your information. When inquiring about your complaint, be sure to reference this number: 11-C00273373 and, be sure to mention that you filed this complaint over the internet.
I have just joined the Facebook group NeverAgainSamsung: http://www.facebook.com/home.php?sk=group_119358658137499
C'mon!
AndroidPerson said:
As someone else said, imagine what would happen if the iPhone's GPS didnt work, so why is Android held to a lower standard? Why are we supposed to accept whatever we are given, regardless of what we are promised? The SGS and iPhone 4 cost about the same amount, but we, as Android owners are supposed to just be grateful for anything that we get even when its less than promised?Samsung is already "rumored" to be planning our phone's successor. Thats bull****, we dont deserve to be treated like this. I love the Class Action Suit, but does anyone have any other creative ideas to not only help out current SGS owners but also ruin possible SGS 4G prospects? Samsung needs to be taught that we wont just be grateful for whatever we get, we demand what we are promised, we demand what we pay for; this is only reasonable.
A company should at least have some concern for their consumers, even if its barely recognizable. Samsung left us with a broken device we paid handsomely for, they have 0 concern for us. So I pray to whoever is listening up there that the SGS 4G fails miserably. If I knew how, Id make and circulate a Facebook page with just a couple of sentences outlining the case against Samsung. Even those who dont know much about Android would pay attention to a facebook page saying Samsung has ripped off SGS consumers, so avoid any Samsung phone at all costs, there are plenty of great alternatives. Maybe there is a more effective avenue, maybe we could even pursue multiple avenues. The goal is to bring attention to the shortcomings of the SGS we currently have, it deserves Samsung's attention. And now is the time, while the class action is getting attention, lets pile it on. Im happy to do what I can, im just not sure what to do. Any ideas?
Click to expand...
Click to collapse
I love the facebook idea, we can have a vote "buy from samsung again, yes/no"...set that up and lets start a movement and make other consumers aware of what samsung had done.
Lot of good ideas here, maybe op can update with an organized list. I registered at scam and tipoff report so I'll start or add to samsung complaints, and th facebook thing sounds great. Let's keep it up
We egg sammys ceo house all day long )
Sent from my SGH-T959 using XDA App
http://www.pcworld.com/article/220966/no_lte_for_rooted_motorola_xooms.html
This article paints a rather oblique picture yet it goes hand in hand with Motorola's M.O. Needless to say, the device can always be unrooted, but it still sucks...
egzthunder1 said:
http://www.pcworld.com/article/220966/no_lte_for_rooted_motorola_xooms.html
This article paints a rather oblique picture yet it goes hand in hand with Motorola's M.O. Needless to say, the device can always be unrooted, but it still sucks...
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Click to collapse
Yeah I saw that. I mean really, are they going to make a big stink about that? That would mean they are prying into your personal info which is why this whole sending in to get the upgrade crap sucks. They should not even turn it on.
keitht said:
Yeah I saw that. I mean really, are they going to make a big stink about that? That would mean they are prying into your personal info which is why this whole sending in to get the upgrade crap sucks. They should not even turn it on.
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Unless there is a software upgrade required for the 4G to work and if its rooted the update won't apply correctly. It should be simple enough to revert it to stock before sending it in though.
How is this different than any other device? lol people have been having to unroot their phones for years in order to send back in for repair/service/etc...
imo moto needs to get their panties out of a knot and relax when it comes to hackers
pretty much only techie people will root their phones and install custom firmware not your average joe, if its anything they should let the techies do their thing while still offering services like this(upgrades only NOT repairs)
The moderator from motorola wasnt reffering to the 4g upgrade he meant software otas
Yeah, Matt was referring to ota updates. I frequent the support forums over at motorola, and he said when he gets more info that he will put it out. I covered it in the sticky post this morning after I read that news article. Sorry, posting from my phone, or I would givea link to the forum post where he covered that issue.
generic.imitation said:
Yeah, Matt was referring to ota updates. I frequent the support forums over at motorola, and he said when he gets more info that he will put it out. I covered it in the sticky post this morning after I read that news article. Sorry, posting from my phone, or I would givea link to the forum post where he covered that issue.
Click to expand...
Click to collapse
Ill save you the trouble
https://supportforums.motorola.com/thread/45865?tstart=0
Read post 6
A friend and I got into a discussion about the very same thing but the subject was about WHO really owns what you bought.
If you think about this, anything YOU buy outright with hard earned greenbacks, is NOT really yours to begin with. Everything today comes with a WARRANTY and legal DISCLAIMERS with any product you buy these days, it essentially says that said product will be covered as long as you don't abuse said product in it's ORIGINAL MANUFACTURED STATE !
It's funny but when you really think about this and life, it sucks !
Who could ever imagine that that piece of land with garbage and tires and whatnot, could make someone RICH by landscaping it into a CEMETERY. You go rent a small portion of dirt so when your time comes, you have some place where they could bury you, how IRONIC ! especially when you have to pay for upkeep costs.
Just follow the Re-locking instructions in this [GUIDE] Unlocking (& Re-locking) the Motorola Xoom for flashing thread and all is good?
wnrussell said:
Just follow the Re-locking instructions in this [GUIDE] Unlocking (& Re-locking) the Motorola Xoom for flashing thread and all is good?
Click to expand...
Click to collapse
I would be careful relocking. I've heard of a few people bricking their phones (no adb, no fastboot, no recovery) trying to flash back to stock. Wait around a bit longer for the process to get ironed out IMO.
none of my $$ for moto anyway
Not sure why this is such a surprise. I wouldn't expect Motorola to service a rooted, or hacked device in any way.. nor would I expect that from HTC, Samsung, LG.. you get the point.
Now if they had some super secret chip that can tell if was EVER rooted and were denying upgrades.. THAT would be news. (But still not a surprise)
Regardless, since Motorola wants to be a bunch of pricks about their hardware (Atrix).. They will never see a dime from me unless this policy changes (Atrix).. and even then.. it may simply be too late. I believe in the power of the consumer and I just wish everyone else did.
MOTO is just below Sony and Apple on my SH$^% list. I was already boycotting Sony over their Playstation policy and the devices general crappyness, but Suing George Hotz for hacking a device HE purchased AND owns, and THEN making a motion (and winning) to seize and rifle through all of George's personal computers and data storage devices that he also owns is the epitome of hypocritical. I wont even PAY to see a Movie if Sony Pictures is involved.. (Thanks Bit-Torrent).
Sorry.. straying off topic.. So If you care about having the best hardware and it's made by a company who treats their customers like crap.. you have 2 choices.. 1) Buy the hardware anyway, and settle for being treated like crap, or 2) Settle for lesser hardware from a company you don't mind giving your money to.
While they had a rocky start... I'm looking forward to giving my money to Notion Ink for their Adam Tablet (as soon as they manufacturer enough to begin selling them again). They make solid hardware, and while the software needs improvement.. They are promising Honeycomb and they seem to have embraced the modders and hackers who make the device better. I hope it lasts.
Hope everyone's enjoying their xooms. That's what you get for buying one knowing Moto's policies. Let's keep sending money to the very company that's trying to strip us of our rights. Surely, that will change their policies.
For those still wondering, the thread has been updated by Motorola clarifying the issue.
All Motorola XOOM tablets on the Verizon Wireless network are eligible to receive an upgrade to support 4G LTE. This includes those that have been unlocked; however, those units must be submitted for upgrade with the original factory software reinstalled and the device relocked in order to receive the upgrade.
For devices that are returned unlocked, Motorola will attempt to complete the upgrade, but may be unable to update the software. In these cases, the device will be returned to the consumer with just the 4G LTE modem installed.
More details on the process will be available closer to the upgrade availability.
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Click to collapse
I can't post the direct link as I'm still a new user, but it's post #42 in the linked thread.
it will be upgraded
https://supportforums.motorola.com/thread/45865?start=30&tstart=0
After having passed from brands as Sony Ericsson, Motorola, Nokia in last 15 years, i decided to depart a bit from them. In 15 years just 3 brands you can understand that i like to be loyal to a specific brand...
I decided to go to LG, and oh boy it was a disaster.
After 3-4 months of use i started becoming a lover of LG G2 and i was gathering a list for my next big purchases from Amazon: LG 48" tv, LG phone for my wife and LG sound bar.
However suddenly i noticed a glitch to my L:G G2, a glitch on the feature that i originally selected LG G2: the camera. All photos were blurry. i searched a bit on the internet, and noticed that a lot of users complained about the scratched camera that made the photos blurry.
I tried to fix the lens by myself but with no success... the camera was probably the most important feature on my phone - since i have two little twins to take all day photos!
I sent my phone for repair to a company that LG sent me to, that is their official repair shop: www.fonemaster.com.cy
I told them that this is something that hundreds of people have the same problems from a search online, and gave them numerous links, in order to show that this should have been under warranty.
They came back, not accepting that it was under warranty and i had to pay the repair!
Of course my answer would be f*ck off, and just wanted to throw the phone in the garbage! Fortunately Amazon accepted to send the phone back.
And fortunately i didn't buy all the other products that i wanted to buy from LG, i wouldn't want to deal with their horrible customer service!
After numerous emails to LG, i never got a reply back from them, and they just left a customer alone - and all these: for a replacement accessory costing about 15$ !!
Now we are extremely happy owners of Huawei P7, Sony Xperia, Samsung HwF550 soundbar, and we are going to buy a Samsung TV.
Adios LG, you will get zero from me in the future! NEVER AGAIN LG
Fully understand your issue. Happy to see you found your desired brand.
But this is not a place for you to win Brand-Bashing-Contest.
wajahebat said:
Fully understand your issue. Happy to see you found your desired brand.
But this is not a place for you to win Brand-Bashing-Contest.
Click to expand...
Click to collapse
what do you mean by bran-bashing? I dont want sympathy by anyone, just want to let other users know and be prepared for an awful service...
Fekish said:
what do you mean by bran-bashing? I dont want sympathy by anyone, just want to let other users know and be prepared for an awful service...
Click to expand...
Click to collapse
I dont see other users complaining like this. Maybe its not particular nowadays. Me too had a bad experience with Samsung Service Centre but thats normal. I dont bash like this in Samsung threads.
To me all brands seems the same, if its your luck happen to get a faulty unit and a not-customer-friendly service, swallow it. This Q&A section is for people to share their technical experience and problems with G2 but not the problems with Service Centre, infact the one you've proceeded is not LG's owned service centre.
Okay im gonna stop here, chill out dude this problem like you faced is not uncommon anymore, all brands are like this.
ok understood.
What frustrates me is that simple things that are so common problems for users, and through google you could easily be aware of it, LG should have known and be able to fix them...
First, I'm having a hard time understand how a scratch lens could cause the image blurry. 99.99% blurry images are user problem but I don't rule out that you are the 0.01% left.
Second, my rule of thumb, if it is really a hardware issue, w/i the first 30 days, I would return to seller for an exchange or refund w/o bothering the mfg. After that, I would contact LG for repair, if it still under warranty, they should do it for free, if not, walk away from them. However, if it isn't under warranty for some reason such physical abusing, hacking, rooting, ...... you should expect to pay.
Third, if you're not happy with one mfg., you can try another. Good luck with Huawei.
Ok,
First: please Google blurry images due to scratched lens. You will understand that the problem is 99.9% a malfunction due to the manufacturer.
Second: i tried to solve my problem with Lg but they didn't want to fix a 3 months old phone
Third: i already decided that i won't buy another lg product
Fourth: what's wrong in expressive my opinion? I should just praise a manufacturer or contribute in ROM development?
Anyways i will say it once more, STAY AWAY FROM LG PRODUCTS, THEY GIVE ZERO SUPPORT
If you need to express your opinion about some bad service you got, do so in the general discussion forum. All this thread is doing is sparking arguments, with people who like lg coming to their defence. Not a particularly useful q&a topic.
OK correct maybe forum section was wrong. It should be changed to general.
But any people having different arguments welcome of course! But absolutely no one will change my mind that LG the WORST BRAND I EVER DEALT WITH
You have to realize that nobody cares you will change your mind or not and nobody cares to convince you that LG is best or worst mfg either.
It is your personal preference. We hear you. Pretty much it.
Well I don't really care about it
Just want to inform potential buyers.
STAY AWAY FROM LG. THEIR SERVICE AND BRAND IS HORRIBLE!
THEY JUST NEED YOUR INITIAL MONEY
i had the same sh*t customer service to, i tried to explain to them about the camera lens being scratched and they also gave me the link you got and i would be charged, but i told them to f*ck off as it should be under warranty, i then fixed the lens myself with some atonish polishing paste, i then got a phone call asking about the phone and i said its fine ive fixed it myself and he asked how so i told him and he said your warranty is now void so i just laughed and told if it breaks mate i will throw it straight in the f*cking bin your warranty is a joke.
its not just LG its all customer services, i think you have to a complete knob end to pass the job interview.
To be honest these days you'd be lucky to get great customer service from any phone manufacturer. Its become an exception rather than the norm. To the OP I hope you get the service you want from Huwaei etc however I wouldn't hold my breath as I've heard equally shocking stories from them
Fekish said:
OK correct maybe forum section was wrong. It should be changed to general.
But any people having different arguments welcome of course! But absolutely no one will change my mind that LG the WORST BRAND I EVER DEALT WITH
Click to expand...
Click to collapse
Please get your mommy to change your diaper. Ffs. Whining and crying.
stoney73 said:
Please get your mommy to change your diaper. Ffs. Whining and crying.
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Click to collapse
Thanks for stopping by, your life should be full of adventures in front of computer and mobile screens and I appriciate the ten minutes you devoted to write 3 fully understandable sentences... Some people like myself do change their children diapers on a daily basis, something that will happen to you in a decade, after your dad stops giving you money to live and after you start taking to girls instead of just hiding behind usernames...
Fekish said:
Thanks for stopping by, your life should be full of adventures in front of computer and mobile screens and I appriciate the ten minutes you devoted to write 3 fully understandable sentences... Some people like myself do change their children diapers on a daily basis, something that will happen to you in a decade, after your dad stops giving you money to live and after you start taking to girls instead of just hiding behind usernames...
Click to expand...
Click to collapse
Some people like yourself should just man up and take it on the chin. Yes, you had poor service. Were you the only one? Nope. Is LG the only company to have poor customer service? Nope. Grow up. You say you have kids of your own? Well stop acting like one, whining and moaning on a forum because something didn't go your way. Although I'm sure you feel so much better having had your tantrum in this thread. So feel free to go on with your life, secure in the knowledge that your drivel has steered every one clear of that crap LG company.
Sent from my SM-T325 using XDA Premium HD app
stoney73 said:
Some people like yourself should just man up and take it on the chin. Yes, you had poor service. Were you the only one? Nope. Is LG the only company to have poor customer service? Nope. Grow up. You say you have kids of your own? Well stop acting like one, whining and moaning on a forum because something didn't go your way. Although I'm sure you feel so much better having had your tantrum in this thread. So feel free to go on with your life, secure in the knowledge that your drivel has steered every one clear of that crap LG company.
Sent from my SM-T325 using XDA Premium HD app
Click to expand...
Click to collapse
Do not judge by your standards, i paid for something and quite expensive and i expect to get back the 2 years warranty i paid for. If they do not accept it, then i will for sure make bad advertisement for them. I will not just sit back on my couch as you do, and just buy another phone. I am not a sheep like you are.
End of story - LG IS A HORRIBLE BRAND AND I WOULD STAY AWAY FROM THEM
Fekish said:
Do not judge by your standards, i paid for something and quite expensive and i expect to get back the 2 years warranty i paid for. If they do not accept it, then i will for sure make bad advertisement for them. I will not just sit back on my couch as you do, and just buy another phone. I am not a sheep like you are.
End of story - LG IS A HORRIBLE BRAND AND I WOULD STAY AWAY FROM THEM
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Click to collapse
Rofl. A sheep. I change phones every other month. Anything so long as its Android, though I have used iOS in the past. I'm not loyal to any one brand. I use whats best for me. The only bad advertising you are creating is for yourself. Ahh, now I'm on a couch I see. Rofl. Grow up. You got a bad product, and had a bad experience with their customer service. You then had a good experience with Amazons customer service. You got a refund. Move on. Accept you are in the minority. Every company has these issues. Buy each product on its virtues, not because it was manufactured by your favourite, because makes YOU a sheep.
Sent from my SM-T325 using XDA Premium HD app
He stated a well known LG G2 problem. The lens scratches very easily. Even on my own phone i notice scratches. LG will not confirm it's their fault for the obvious reasons.
stoney73 said:
Rofl. A sheep. I change phones every other month. Anything so long as its Android, though I have used iOS in the past. I'm not loyal to any one brand. I use whats best for me. The only bad advertising you are creating is for yourself. Ahh, now I'm on a couch I see. Rofl. Grow up. You got a bad product, and had a bad experience with their customer service. You then had a good experience with Amazons customer service. You got a refund. Move on. Accept you are in the minority. Every company has these issues. Buy each product on its virtues, not because it was manufactured by your favourite, because makes YOU a sheep.
Sent from my SM-T325 using XDA Premium HD app
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i still don't understand why you write in this thread.
Anyway, you "buy" 6 phones each year so i quite understand why you are still reading my thread...
Get a life and move on.