Database Users

UPDATED: Vodafone ARE pulling the handset from their product line!

Hi Guys,
This is all getting very interesting. Firstly let me state that i have an HD2 so this isnt one of those threads complaining about not getting one etc etc...
Mine has no issues whatsoever. The only problem i had was with the camera and this has been fixed completely by todays release of a camera update.
So... i have just read on the Vodafone forums that Vodafone will no longer be stocking the HD2!!!! This little snippet of info was posted by an official Vodafone rep.
I am now hearing similar stories from T-Mobile.
Is anyone here in know about whats going on? loads of rumours flying around at the moment....

http://forum.vodafone.co.uk/index.php?showtopic=44113

MasterTP said:
http://forum.vodafone.co.uk/index.php?showtopic=44113
Click to expand...
Click to collapse
nice one mate.... thats cleared that up!
shame though... i was up for a bit of drama!!

oh dear... seems its not over... the post above was written yesterday whereas the following was posted TODAY by vodafone:
Hi guys,
Just to clarify, Vodafone stores are no longer stocking the HD2.
There is limited stock online, however once this has gone, there won’t be any further coming into stock.
All the best,
Jenny
eForum Team
check this thread: http://forum.vodafone.co.uk/index.php?showtopic=44210

lol this happens every time a new handset comes out.
Operator A says 'we don't have any as it's been recalled/firmware update/whatever' so you don't go running off to operator B.
I'd be amazed if this is being withdrawn from any supplier.

I'll believe what HTC (and common sense) is saying though..

im on the edge of my seat waiting to see what happens next tbh...
We should see an update from Vodafone posted soon in the thread i linked above.

Ok... its official... they've pulled it!!!!!
Hello everyone,
As promised, here's our update:
We won't be re-stocking the HTC HD2 for general consumer sales once our current devices sell out. There's been a great deal of interest since we made the HTC HD2 available to buy in November and our initial supply quickly sold out. With subsequent deliveries of stock we've prioritised the fulfilment of back orders for the device.[/size] Given the wide and expanding range of smartphones available to Vodafone customers, including the iPhone in early 2010, we're confident that we continue to offer the broadest range of devices to our customers, more details of which can be found at http://shop.vodafone.co.uk/shop/mobile-phones/all-phones
Kind regards,
Tom
eForum Team
Official Vodafone thread with this announcement here:
http://forum.vodafone.co.uk/index.php?showtopic=43677

Praise the lord for o2

seems a very stupid decision on vodafone's part, especially as the official comment they seem to be giving to press is that there is no room for the HD2 amongst their current and future smartphone lineup. Surely they would have known what handsets they have and will be getting soon, they should never have sold the HD2 if they were going to stop selling it after a few weeks.

Glad I got mine when I did. But this is a terrible move by Vodafone. Why stop selling one of the best current smartphones on the market less than a month after you introduce it!

madindehead said:
Glad I got mine when I did. But this is a terrible move by Vodafone. Why stop selling one of the best current smartphones on the market less than a month after you introduce it!
Click to expand...
Click to collapse
...because it's pretty much a crock for the average user? Can't send SMS without problems, quality of calls audio chronically bad, almost impossible to type on due to the crappy keyboard and Win Mob is generally a nightmare for all but the most techy of people??

sunking101 said:
...because it's pretty much a crock for the average user? Can't send SMS without problems, quality of calls audio chronically bad, almost impossible to type on due to the crappy keyboard and Win Mob is generally a nightmare for all but the most techy of people??
Click to expand...
Click to collapse
Just spoken to a guy at Vodafone over the phone about this. He said this was the first he had heard about it. He also told me, that compared to all other phones, the people who phoned about problems on HTC phones was a LOT smaller than the list of people who phoned with problems on other ones.
And sorry sunking101, but have you used the HD2 for a prolonged period of time. The keyboard only takes some getting used to, because of the capacitive screen. Windows Mobile is NOT a nightmare to use. This is just a lot of crap spouted by review sites, tech blogs and Android and iPhone OS users.
Sure, it has some flaws. But most of these can be fixed. And Windows Mobile gives a LOT more functionality, which I think is worth a bit of getting used to.

mndl632 said:
seems a very stupid decision on vodafone's part, especially as the official comment they seem to be giving to press is that there is no room for the HD2 amongst their current and future smartphone lineup. Surely they would have known what handsets they have and will be getting soon, they should never have sold the HD2 if they were going to stop selling it after a few weeks.
Click to expand...
Click to collapse
That's probably down to poor market research lol - they've obviously planned on the iphone selling like hot cakes when they get them and have totally overlooked the possibility of the HD2 flying off the shelves... my guess is that they have pre-ordered absolute tons of iphones that they'll have no chance of flogging if many of their customers get an HD2.
I have to say that I got one from them and that apart from the camera issue (obviously now fixed) I have none of the other major problems (touch wood it stays that way! ) - sms are fine, call quality is fine, keyboard is fine.

madindehead said:
Just spoken to a guy at Vodafone over the phone about this. He said this was the first he had heard about it. He also told me, that compared to all other phones, the people who phoned about problems on HTC phones was a LOT smaller than the list of people who phoned with problems on other ones.
And sorry sunking101, but have you used the HD2 for a prolonged period of time. The keyboard only takes some getting used to, because of the capacitive screen. Windows Mobile is NOT a nightmare to use. This is just a lot of crap spouted by review sites, tech blogs and Android and iPhone OS users.
Sure, it has some flaws. But most of these can be fixed. And Windows Mobile gives a LOT more functionality, which I think is worth a bit of getting used to.
Click to expand...
Click to collapse
I've used it for around 2 weeks now and the keyboard is horrendous. There are certain features that I absolutely love - the screen for one, internet browsing, the decent You Tube app and internet sharing but the basic features of a mobile phone seem to have been forgotten by HTC. This phone is awful for calls (terribly loud even on the lowest volume setting and distorted, crackly audio), awful for texting (nasty keyboard, delays with SMS sending and receiving, plus occasionally texts going to the wrong person!!!) and the calendar is poor. The camera is ok in my book, as is the size of the device. It's just the basics it gets wrong and ultimately they're the most important for most users.

Fair enough mate. I personally, have had zero issues with call quality or texting. Sometimes a hard reset can fix those issues =p
The keyboard simply need getting used to.

To be honest I smell a rat here, I have had an HD2 now for about 4 week and it has been fine in fact it’s the best phone I have ever used. No problems at all.
I followed the HD2 for months on loads of forums and there seems to be a small but very vocal number of people going on about how god awful the phone is, how is has major problems and is a waste of time and money. Most of these posters are new to the forums that they post in and almost seem to have joined to have a go at the HD2. (sunking101 Join Date: Nov 2009)
http://forum.xda-developers.com/showthread.php?t=583618
Now I know it’s not perfect and will have faults but to be honest I have seem this so often that I am starting to think it’s a campaign to put people off the HD2. This story seem to me to be more of the same, I find it hard to believe that Vodafone would go the trouble to test and clear the phone for it network only to stock it for what two weeks?

sunking101 said:
I've used it for around 2 weeks now and the keyboard is horrendous. There are certain features that I absolutely love - the screen for one, internet browsing, the decent You Tube app and internet sharing but the basic features of a mobile phone seem to have been forgotten by HTC. This phone is awful for calls (terribly loud even on the lowest volume setting and distorted, crackly audio), awful for texting (nasty keyboard, delays with SMS sending and receiving, plus occasionally texts going to the wrong person!!!) and the calendar is poor. The camera is ok in my book, as is the size of the device. It's just the basics it gets wrong and ultimately they're the most important for most users.
Click to expand...
Click to collapse
Two weeks and we've all had to put up with your trolling every step of the way. Given that nobody else seems to be suffering from all the problems that you are it's pretty safe to assume that you are the problem, not the phone. I'd recommend that you replace your HD2 with something simple like a Motorola RAZR that you won't find too confusing.

Audio Oblivion said:
Ok... its official... they've pulled it!!!!!
Hello everyone,
As promised, here's our update:
We won't be re-stocking the HTC HD2 for general consumer sales once our current devices sell out. There's been a great deal of interest since we made the HTC HD2 available to buy in November and our initial supply quickly sold out. With subsequent deliveries of stock we've prioritised the fulfilment of back orders for the device.[/size] Given the wide and expanding range of smartphones available to Vodafone customers, including the iPhone in early 2010, we're confident that we continue to offer the broadest range of devices to our customers, more details of which can be found at http://shop.vodafone.co.uk/shop/mobile-phones/all-phones
Kind regards,
Tom
eForum Team
Official Vodafone thread with this announcement here:
http://forum.vodafone.co.uk/index.php?showtopic=43677
Click to expand...
Click to collapse
Hmmm actually just noticed the bit that says "general consumer sales" so it could be that it's going to be for business sales only?

Isadora said:
That's probably down to poor market research lol - they've obviously planned on the iphone selling like hot cakes when they get them and have totally overlooked the possibility of the HD2 flying off the shelves... my guess is that they have pre-ordered absolute tons of iphones that they'll have no chance of flogging if many of their customers get an HD2.
I have to say that I got one from them and that apart from the camera issue (obviously now fixed) I have none of the other major problems (touch wood it stays that way! ) - sms are fine, call quality is fine, keyboard is fine.
Click to expand...
Click to collapse
No doubt the iphone will sell quite well when it does come out on vodafone but in the store i work at for o2 we've had more people over the last couple of weeks ask about the hd2 then any other phone, so vodafone could lose quite a few customers who wanted the hd2 over an iphone as a result of this decision

How to get Android 2.3 on your X10

First I would like to say that I think it is slightly ridiculous that everyone is wasting their time trying to get 2.2 in Q4. Specially when SE have already promised to upgrade the device in Q4; which probably means Q1 of 11'. There is also a very good chance that this upgrade will be 2.2. And, to anyone who knows how the leadership at SE think, this makes perfect sense.
But why are people even asking for the 2.2 when the 2.3 which is currently being engineered to actual phone models and is scheduled to go on sale Q4?
There will soon be more time spent attempting to root the X10 than it took on the ps3. Obviously we all need to keep the faith, but. Truth be told many of us would have dropped SE like a bad habit had we not been able to root the past few flag ship devices. Because all this flashy hardware means nothing if there are devices with less impressive hardware that out produce our phones because the 'other' company has figured out how optimize the latest available software.
So it came to me: I read some where that SE claims they patched this phone up nice and tight as a favor to their customers Because too many people were bricking their phones. It is also a benefit to SE since they do not get loaded down with telephone calls from disgruntled owners.
So here is my idea. Forget all the angry posted, and forget signing a petition for the 2.2 (when the 2.2 is what you will most likely get anyway). If you want to be angry about something be angry that this phone wasn't 2.x in May. And the angry posted threads and petitions are pretty much world wide now.
Here is what we all do: Pick up your telephone and call SE customer service and tell them you want the 2.3 in Q4. Call them once a week and make the call take as long as possible. If we all called once a week we would drive SE mad! Tell your SE rep that you are tired of waiting so long for updates that are already last years products. They would have only two choices. 1) release the root to the X10 them selves or, 2) give us the 2.3 in Q4
Everyone: CALL SE AND DEMAND MORE!

Umm... no thanks, Mr. Angry.

yetep said:
Umm... no thanks, Mr. Angry.
Click to expand...
Click to collapse
I am not angry at all. I find the whole situation rather humorous. But for those who want results, I would recommend calling customer service to complain.
But please, no matter how you manifest your complaints, please ask for the 2.3

ya...atleast we can let SE know that we are not happy.

lol fill there call centers with os upgrade request weekly. not a bad idea haha

robbyf66 said:
lol fill there call centers with os upgrade request weekly. not a bad idea haha
Click to expand...
Click to collapse
Haha, made me laugh reading this

You think they would notice a few thousand calls per day all demanding the 2.3 in Q4?
I think it's a great idea, if I do say so myself.
Here are the world wide contact phone numbers.
http://www.sonyericsson.com/cws/corporate/common/contact/phonelist

We hope the only reason for the delay is the mediascape and such crap.... Maybe when they finish those new apps the will keep us more upgraded.... :|

nice idea
we all should place atleast 1 call weekly

no thanks i have a life. you want root so badly why would u end up getting x10 then? patience is the key it will come sooner or later

matt0323 said:
no thanks i have a life. you want root so badly why would u end up getting x10 then? patience is the key it will come sooner or later
Click to expand...
Click to collapse
yep... are u gonna bring it? then i wait

matt0323 said:
no thanks i have a life. you want root so badly why would u end up getting x10 then? patience is the key it will come sooner or later
Click to expand...
Click to collapse
This has nothing to do with root, this has to do with x10 behind 3 updates at any given time.

This has nothing to do with root, this has to do with x10 behind 3 updates at any given time.
Click to expand...
Click to collapse
SE has done nothing to let you all down, they have said everything you need to know in order to make your choice of phone! Personaly i picked this phone over software for 3 reasons, estetics, big screen and the best camera you can find in a phone today. I am happy with my device, you who are not must have critically failed your research before you went out and got a new device! I knew what i was getting from the start so theres very little to be dissapointed about.
-------------------------------------
Sent via the XDA Tapatalk App

1st of all, oh god if you dont have a solution that works right now,
DONT USE THIS TITLE
2nd of all...... you are amazing for coming up this solution....

fm1776 said:
First I would like to say that I think it is slightly ridiculous that everyone is wasting their time trying to get 2.2 in Q4. Specially when SE have already promised to upgrade the device in Q4; which probably means Q1 of 11'. There is also a very good chance that this upgrade will be 2.2. And, to anyone who knows how the leadership at SE think, this makes perfect sense.
But why are people even asking for the 2.2 when the 2.3 which is currently being engineered to actual phone models and is scheduled to go on sale Q4?
There will soon be more time spent attempting to root the X10 than it took on the ps3. Obviously we all need to keep the faith, but. Truth be told many of us would have dropped SE like a bad habit had we not been able to root the past few flag ship devices. Because all this flashy hardware means nothing if there are devices with less impressive hardware that out produce our phones because the 'other' company has figured out how optimize the latest available software.
So it came to me: I read some where that SE claims they patched this phone up nice and tight as a favor to their customers Because too many people were bricking their phones. It is also a benefit to SE since they do not get loaded down with telephone calls from disgruntled owners.
So here is my idea. Forget all the angry posted, and forget signing a petition for the 2.2 (when the 2.2 is what you will most likely get anyway). If you want to be angry about something be angry that this phone wasn't 2.x in May. And the angry posted threads and petitions are pretty much world wide now.
Here is what we all do: Pick up your telephone and call SE customer service and tell them you want the 2.3 in Q4. Call them once a week and make the call take as long as possible. If we all called once a week we would drive SE mad! Tell your SE rep that you are tired of waiting so long for updates that are already last years products. They would have only two choices. 1) release the root to the X10 them selves or, 2) give us the 2.3 in Q4
Everyone: CALL SE AND DEMAND MORE!
Click to expand...
Click to collapse
you are making it sound like rooting the phone will solve all its problems. what makes you think you can even load 2.2 on it? you will still need SE to release the specific drivers for each update. if you are so keen on wasting time bothering their low level customer service representative who probably have zero say in the updates, be my guest. just remember you are wasting your own time and their money. the money they waste on you guys might just be what'll prevent them from further supporting the x10 beyond 2.1 after Q4.

Whiner. Drain.
-------------------------------------
Sent from my X10i

Tjotte said:
SE has done nothing to let you all down, they have said everything you need to know in order to make your choice of phone! Personaly i picked this phone over software for 3 reasons, estetics, big screen and the best camera you can find in a phone today. I am happy with my device, you who are not must have critically failed your research before you went out and got a new device! I knew what i was getting from the start so theres very little to be dissapointed about.
-------------------------------------
Sent via the XDA Tapatalk App
Click to expand...
Click to collapse
Tjotte: There is no doubt the current status will effect different users in different ways. Glad to hear that you are amongst the group that has gotten what you were looking for. I think even those people less pleased than yourself are happy for you.
However, I think we can all see from this site that not everyone shares in your enthusiasm. And, we users should respect these opinions as well. You only stand to gain if these people are successful in their efforts to get more for our devices.

lifeflayer said:
you are making it sound like rooting the phone will solve all its problems. what makes you think you can even load 2.2 on it? you will still need SE to release the specific drivers for each update. if you are so keen on wasting time bothering their low level customer service representative who probably have zero say in the updates, be my guest. just remember you are wasting your own time and their money. the money they waste on you guys might just be what'll prevent them from further supporting the x10 beyond 2.1 after Q4.
Click to expand...
Click to collapse
First, let me say thank you! That's right , thank you. I think everyone who would like to see a MUCH MORE proactive SE after sales service are grateful that we have your permission to proceed in any manor we see fit. Your approval really means the world to us.
Second, let's discuss this "further support" you mention. As a long time SE customer with every flag ship device SE has made in the last eight years in my possession allow me to dispel a myth. You will get the update that was promised to you, even if it takes over a year to get it. Than you and every other X10 owner are going to be dropped like a hot potato. Forget what anyone says, go by what they ALWAYS do. Actions speak louder than words. But, this is the same story year in and year out. Why do you think SE even mentioned continued support? Because they know it is problem number one that SE customers have.
In the end I am sure it will rank right up there with the Black service cards they issued to X1 owners. Which by the way were meaningless. Nothing extra, nothing what so ever. Just a peice of black plastic with the letters VIP typed on the face of it, JOKE.
Third, is rooting the end all of end all's? Of course not, but at least I know from experience that I will be in control of my device, and I do not have to wait years for something I can do in a matter of a few days. And, I will have 100 times better device than someone who does not have their phone rooted.
Lastly, Will calling in to SE bother the "low level" customer service reps? This is what their job is. To listen to their customers complaints. I don't think they get many phone calls telling them ' I just called to say hello'. And, these reps not only have meetings sharing the hot topics they have been facing each week. But they also enter the information in SE's system which is reviewed by their supervisors. So if enough people called in believe me the 'high level' decision makers would get the message. If you combine this with the bad publicity they are getting, emails, and petitions, I think they will get the message that we SE customers are getting tired of being taken for granted.

@fm1776 - I think you're right about this point... if we make enough noise then we will be heard. People dissing others ideas when they have none if their own adds no value and serves no useful purpose. We, the customer simply need to keep cranking up the volume until we're heard. It is the only way.
-------------------------------------
Sent from my X10i

The squeaky wheel gets the oil.

SE wants to become Android's largest handset maker...

I'm a big SE fan, but this somehow makes me smile....
www.businessweek.com/news/2010-09-0...e-world-s-largest-android-phone-supplier.html

Haha Darn! you beat me by a minute!

It'll be the Japanese market.. the X10 is more popular than air over there..!!!!

More like Android 1.6's largest handset maker

yeah and i want to become worlds greatest dictator

I wouldn't dismiss the idea that quickly. Here in Sweden SE is a very popular brand and by the looks of it they're popular in Japan as well. If they decide to go with Android on all their future phones and start marketing them more aggressively in the US they have a chance. They have the production capacity for it, they're well known and even if all models aren't fantastic there's no denying the build quality of their devices. Even though I've passed up SE phones because of their crappy software I've always been impressed by how well built and solid their phones feel.
With good marketing and if they get better at working on Android their chances are pretty good. They have the infrastructure to reach that goal, that goes a long way.

Yes, but you must agree that their android software department need to be improved in order to reach that goal...
Sent from my X10i using XDA App

mezo9090 said:
Yes, but you must agree that their android software department need to be improved in order to reach that goal...
Sent from my X10i using XDA App
Click to expand...
Click to collapse
Agreed, but keep in mind that the X10 series is the first time SE has used it. I'd be more worried or surprised if there weren't any bumps in the road.
Just looking at the updates we've had so far they've improved a lot. Fixing the battery issue, improving the built-in software and so on.

ddewbofh said:
Agreed, but keep in mind that the X10 series is the first time SE has used it. I'd be more worried or surprised if there weren't any bumps in the road.
Just looking at the updates we've had so far they've improved a lot. Fixing the battery issue, improving the built-in software and so on.
Click to expand...
Click to collapse
dude its not about flaws in their software ... its about how they handle it ...
the incall volume is so ****ed up for a lot of people - when you talk to the customer support they tell you something like this "for me its okay - if you dont like it you can send your phone in" their official support form is full with topics about it ... same goes for the standby time ... it says 17 days on their homepage ... i asked customer support about it and he told me my phone must be damaged - i can send it in ... (he also said he gets 3 days of standy - i am pretty sure it doesnt even last 17 days when you turn it completely off^^)
i knew the support would suck ... but the hardware is quite good (besides from the lack of multitouch) - i just bought it coz i have faith in the community that they ll release custom roms soon

SE has released only one(3 version of same) android phone in the market in past 2 years when HTC has released atleast 4 or 5 and plus they are upto 2.2 on most of their phones. I don't think SE can catch to them any time soon just based ads showing Timescape

SE ship twie the number of phones as compared to HTC having come down from a stage where they shipped 6x more phones. So they are pretty capable as we all know. Now with Sony into the mix, SE phones would have PS3 compatibility, remote play, access to Sonys own online store, access to more Sony brands like VAIO, BRAVIA, etc. Well..

Sony has been associated with Ericsson for ages (from an IT time perspective) so one would think they'd at least be nipping at Nokia's heels by now. But who knows? Maybe Android will be the push they need to pump some much needed energy in to the brand? Time will tell, as long as they don't ditch Android I'll stay satisfied.

xGary said:
More like Android 1.6's largest handset maker
Click to expand...
Click to collapse
right 100%

Yeah that'll only happen if the secret owner of Sony Ericsson is Chuck Norris... cause only Chuck Norris can make that happen..! lol

They sure have the hardware capacity to get it done, but they are just so stupid and arrogant that I do not think it'll ever happen.
If they're serious, I'd swap in the current software department for some new blood.
It's really crazy how companies nowadays can't even get simple things done right.

As the old saying goes... "too many chiefs and not enough indians".
Until SE gets their act together and stops all the internal bickering and movement within the ranks, this will never be a realistic goal for them to achieve.

I think it's time we eased up on slamming SE. Since we don't actually know how the process works internally it's unpossible to tell if they're just lazy, they're still getting used to a new product line or any other unforeseen problem for that sake.
I intentionally refrain from calling them incompetent simply because my experiences with their products in the past has been great and I'm giving them the benefit of the doubt.

ddewbofh said:
I think it's time we eased up on slamming SE. Since we don't actually know how the process works internally it's unpossible to tell if they're just lazy, they're still getting used to a new product line or any other unforeseen problem for that sake.
I intentionally refrain from calling them incompetent simply because my experiences with their products in the past has been great and I'm giving them the benefit of the doubt.
Click to expand...
Click to collapse
I agree with your statement. We don't really know the reason. I read it in some post somewhere else that it's ready, but they want to test it thoroughly before releasing to the general public...

Whoever is responsible for being so slow to update, I somehow doubt that it's their developers. They are just doing what they are told by management. If Sonys developers are anything like other software devs I know they are not too happy with releasing their product with 1.6 instead of 2.1 or 2.2...

ddewbofh said:
...unpossible...
Click to expand...
Click to collapse
Impossimpable! (Hope someone gets it - HIMYM).
jk btw don't take badly

SGSII Startup problems

Hi,
I just received my new SGSII phone today, charged it to 100% and started using it.
Went through some settings and started downloading new apps from market, after 30minutes of use, and downloaded about 10apps, the last app that was downloading and installing was: Skype.
The screen started flimmering, and would not respond, also the screen went on a lower brightness.
I held in the power button to turn it off, now it wont turn on anymore.
Ive tried taking out and in the battery, theres no "charge" battery when i charge it, its just plain and simple.. Dead..
Anyone else experienced something with this? Is there anything i can try, or do i have to send it back..? Kinda irritating been waiting for this phone for 7months..
Thanks in advance for tips & help!

i suggest you return it promptly and get a replacement..when i first got the gs2 i tried all kind of apps and tests on it including lcd test etc etc..and nil issues at all untill the bettery totally drained..than only i connected the charger and rested the phone.
Sent from my GT-I9100 using Tapatalk

Yeah i guess its my only choice, talked to them earlier i can get a fix from 3-6days, most likely 6days because of the incoming weekend, i get the returnbag in my mail tomorrow.
Tried to browse for some answers, tried 20+ different combinations of charger+battery+power no hope so far, ill keep it updated if i find some random fix!

Initial thought would be a dead battery as those are the symptoms .
But if it will not recharge with phone off its a bit of the hardware blown i guess .
jje

Does this phone just suck or these are common Samsung Issues?
Why are so many people complaining of a device dying on them after a day or 2. I could imagine some idiot dropping it, or sitting on it. But to see a device die from installing application is plain stupid.
Seriously considering looking at alternate options.

dhruvmalik said:
Does this phone just suck or these are common Samsung Issues?
Why are so many people complaining of a device dying on them after a day or 2. I could imagine some idiot dropping it, or sitting on it. But to see a device die from installing application is plain stupid.
Seriously considering looking at alternate options.
Click to expand...
Click to collapse
I reckon you're just seeing a small proportion of vocal people complaining about their phone. I've had my phone for two days so far and have had no hardware issues to speak of.
When you do large volume releases, faults are inevitable. I doubt if you bought a new release iphone (eg. iphone 5... when it comes out) that you wouldn't have people whining about issues with their phone either.

I certainly do see people whining about iPhones as well, but not in a broad range. Meaning, software issues, application issues, battery issues, screen issues.
In either case, this phone is great and I will most likely get it anyway, BUT it seems that the complaints are more wide spread where anyone can have an issue in any department at any given time. SO EVEN if you have your device in perfect condition at the time of purchase, 2 days later and issue can arise while trying to UPDATE a FW to cause a device to die.

A good percentage of my job is customer service(Any retail/service manager knows) and with that we have to make people happy. Generally we give surveys to the customers and hopefully they call/email to corporate to get our numbers up to standards.
What we and my coworkers learned long ago, most people who actually call to do surveys are usually complainers or people with issues. People who complain voices are louder.
If I make a thread saying how great my 3 week old samsung galaxy s2 is, it would probably get 20-30 post tops with maybe a 100 views.
If I make a complaint thread after owning a day, also threatening other sgs2 user with devices like sensation, iphone etc, that thread would get 100-200 post and 1000 views.
Believe me, theres more people with positive feedback then there is negative. I have none of the issues mentioned.
dhruvmalik said:
I certainly do see people whining ab
out iPhones as well, but not in a broad range. Meaning, software issues, application issues, battery issues, screen issues.
In either case, this phone is great and I will most likely get it anyway, BUT it seems that the complaints are more wide spread where anyone can have an issue in any department at any given time. SO EVEN if you have your device in perfect condition at the time of purchase, 2 days later and issue can arise while trying to UPDATE a FW to cause a device to die.
Click to expand...
Click to collapse

dhruvmalik said:
Seriously considering looking at alternate options.
Click to expand...
Click to collapse
This is like the tenth post from someone who doesn't have the phone bashing it and then ending with passive-aggressive statements like: "I'm going to cancel my order," "I'm keeping my (insert phone here)," or "seriously considering looking at alternate options." Then a bunch of people leap to the defense of the phone and try to convince them to get it. Without offense, to you and the other nine people, I don't care what phone you get. And I don't know you well enough to invest my time trying to convincing you one way or the other. There are probably a hundred thousand of these phones out in the wild. There are probably 100 user complaints on this board (not counting the same 100 people making the same complaint ten times). You do the math. If you want perfect, don't by anything electronic when its first released. Go read the G2X/O2X boards, you'll feel better about the SGS2.

Its funny because most threads created are only 2-3max users thats having a problem. Nothings wide spread. Also havent seen any credible people making complaints. Its all new users and people that have been around long enough should know better.
BarryH_GEG said:
This is like the tenth post from someone who doesn't have the phone bashing it and then ending with passive-aggressive statements like: "I'm going to cancel my order," "I'm keeping my (insert phone here)," or "seriously considering looking at alternate options." Then a bunch of people leap to the defense of the phone and try to convince them to get it. Without offense, to you and the other nine people, I don't care what phone you get. And I don't know you well enough to invest my time trying to convincing you one way or the other. There are probably a hundred thousand of these phones out in the wild. There are probably 100 user complaints on this board (not counting the same 100 people making the same complaint ten times). You do the math. If you want perfect, don't by anything electronic when its first released. Go read the G2X/O2X boards, you'll feel better about the SGS2.
Click to expand...
Click to collapse

intruda119 said:
A good percentage of my job is customer service(Any retail/service manager knows) and with that we have to make people happy. Generally we give surveys to the customers and hopefully they call/email to corporate to get our numbers up to standards.
What we and my coworkers learned long ago, most people who actually call to do surveys are usually complainers or people with issues. People who complain voices are louder.
If I make a thread saying how great my 3 week old samsung galaxy s2 is, it would probably get 20-30 post tops with maybe a 100 views.
If I make a complaint thread after owning a day, also threatening other sgs2 user with devices like sensation, iphone etc, that thread would get 100-200 post and 1000 views.
Believe me, theres more people with positive feedback then there is negative. I have none of the issues mentioned.
Click to expand...
Click to collapse
While I agree with you that most people will not post their excellent experience in a thread, some do, and this certainly gives a positive response to the device. But when you visit a forum and continuously see new threads occurring with issues, it gives off the wrong impression. At this point, there is no other device that can live up to what Samsung is offering, even if you argue HTC or Motorola do, they lack in some ways or the other.
Thanks for your input.
BarryH_GEG said:
This is like the tenth post from someone who doesn't have the phone bashing it and then ending with passive-aggressive statements like: "I'm going to cancel my order," "I'm keeping my (insert phone here)," or "seriously considering looking at alternate options." Then a bunch of people leap to the defense of the phone and try to convince them to get it. Without offense, to you and the other nine people, I don't care what phone you get. And I don't know you well enough to invest my time trying to convincing you one way or the other. There are probably a hundred thousand of these phones out in the wild. There are probably 100 user complaints on this board (not counting the same 100 people making the same complaint ten times). You do the math. If you want perfect, don't by anything electronic when its first released. Go read the G2X/O2X boards, you'll feel better about the SGS2.
Click to expand...
Click to collapse
Correct, I dont have the device hence I am on a forum trying to gather as much information before I make the purchase. If you feel like expressing that people are only here complaining about this device lacking a great build quality, consider how many other people here are mentioning a similar point of an issue.
This is a forum and people can express their opinions, if you do not like what people have to say, just move on to the next topic and let this one go on without you.
But to not be a hypocrite, I will also gladly accept your suggestions and move on to the next topic.
Hopefully the device that ends up in my hands is issue free, unfortunately in India, you have to try to deal with a service agency who only has you to blame for a manufacture's defect. "Guilty until proven innocent" and not vice versa. This is why people are a bit more concerned, its easier for me to get a swap when I am back in the U.S, but not here buddy.

Thought it might be a circuit board problem or so, but after having the battery out all night, guess what.. it turns on again?
After 15minutes use, same thing, screen goes darken with a flimmering. I press some buttons, alot of white stripes appear, and after that blue lines appear and i shut it down, starts up, gets to the pin-code and it locks up, twice, and now it wont start up again.
So im not sure what the problem might be, but im gonna have the battery out for a few hours and try a hard reset, anyone know the buttons for that? (Reset factory settings)
If that does not work, its going in to the workshops later today
Even with these errors, i still think the phone is great though Got a 3590 quadrant score out of box!
*Edit, had the battery out for 1hour 30minutes, tried holding volume up + home + power, no reaction, tried just the power button, no reaction.
Guess ill try to have the battery out for even longer and see, should probably give a note to the serviceguys that it might work for a few minutes before it breaks so they dont think its OK and send it back lol.

My (awful) experience with Sony Xperia support

Disclaimer: I'm not sure where else to put this but I wanted to warn anyone who may have to deal with them. Mods let me know if I should move this and where to.
TL;DR - They've had my phone for over 2 months now and I have no indication that I'll be getting it back.
Here's the timeline:
Sometime mid-February I have an issue with my Z3 Compact where part of my screen no longer responds to touch. May be my fault, may not, but I'm willing to pay to have it fixed if I do.
Call up Sony Xperia support, get an RMA number, and mail it in.
USPS says the phone is delivered on Feb 27.
About 2 weeks later I call them up to see what the deal is as I've received no word, they say they never received the phone.
I go to USPS to complain, they say it's been received and show me the receipt signature.
Call up Xperia support again, NOW they've found my phone, but claim it was only delivered on March 19 which I know is false.
Several calls later and last week I FINALLY get a "GOOD NEWS, we have your phone and are sending it back! We'll update you when it's sent!"
Now one week later I JUST got off the phone with them and they say the repair center is "just waiting for a FedEx tracking number to send it out."
At this point I can't even believe them - I think they lost my phone and don't want to own up to it. I have not at ANY point during this ordeal received a single update email or phone call about the status of my phone and all information I've gathered has been purely because I keep calling them up.
I like the phone but I can't bring myself to buy another Sony product after this experience.

Another pointless thread

Is it? I'd like to believe that raising awareness of poor customer service is the best way to get it fixed/changed.

Cheesewood said:
Is it? I'd like to believe that raising awareness of poor customer service is the best way to get it fixed/changed.
Click to expand...
Click to collapse
Well it is not
Sent from my D5833

matthiastan5 said:
Well it is not
Sent from my D5833
Click to expand...
Click to collapse
It is also nothing like he'd deal with in Apple land. I'd rather have repairs done at a local place at my expense than deal with that.

Cheesewood said:
Is it? I'd like to believe that raising awareness of poor customer service is the best way to get it fixed/changed.
Click to expand...
Click to collapse
Sony isn't seeing this. Just saying. If you want them to notice, go to talk.sonymobile.com and post in the respective forum. THAT might work
Sent from my D5833 using XDA Free mobile app

Sadman Khan said:
Sony isn't seeing this. Just saying. If you want them to notice, go to talk.sonymobile.com and post in the respective forum. THAT might work
Sent from my D5833 using XDA Free mobile app
Click to expand...
Click to collapse
Thanks, I'll give it a shot.

muzab a said:
Another pointless thread
Click to expand...
Click to collapse
Why did you read it, never mind reply.
Cheesewood said:
Is it? I'd like to believe that raising awareness of poor customer service is the best way to get it fixed/changed.
Click to expand...
Click to collapse
Sharing experiences may get a resolution here, but its better on Sony's support forums or better still to your local trading standards if you have one in your region.

scoobydu said:
Why did you read it, never mind reply.
Sharing experiences may get a resolution here, but its better on Sony's support forums or better still to your local trading standards if you have one in your region.
Click to expand...
Click to collapse
Simply because it's becoming annoying seeing people use xda forums to moan about products and services
What exactly are you going to gain with telling us rather than telling sony

muzab a said:
Simply because it's becoming annoying seeing people use xda forums to moan about products and services
What exactly are you going to gain with telling us rather than telling sony
Click to expand...
Click to collapse
The possibility of a successful way to deal with Sony support, via specific agents or dept in Sony, the chance to get some discount vouchers for other products due to their poor service.
The chance for people to tell you the more appropriate ways to get support.
My first dealing with Sony support was as frustrating as this one, but learning to deal with them and getting 50% off their great products always makes a difference to me

muzab a said:
Simply because it's becoming annoying seeing people use xda forums to moan about products and services
What exactly are you going to gain with telling us rather than telling sony
Click to expand...
Click to collapse
You don't have to click on the link and read any thread that is annoying to you, let alone replying to it. The only thing annoying here is there so many a-holes and blind fanboys on xda and you surely are one of them.
If he knew what EXACTLY he's going to gain by telling us he wouldn't have had told us. After all, he HAD talked to Sony many times. At least he's letting others know that Sony has terrible customer service and I can confirm that Sony does. He's also letting people awares of such dishonest company so people can learn to avoid the headache by decide whether to do business with Sony.
(the above statement does not apply to Sony fanboys)

muzab a said:
Simply because it's becoming annoying seeing people use xda forums to moan about products and services
What exactly are you going to gain with telling us rather than telling sony
Click to expand...
Click to collapse
It's called raising awareness, moron, and yes it is useful.

Tracy1988 said:
You don't have to click on the link and read any thread that is annoying to you, let alone replying to it. The only thing annoying here is there so many a-holes and blind fanboys on xda and you surely are one of them.
If he knew what EXACTLY he's going to gain by telling us he wouldn't have had told us. After all, he HAD talked to Sony many times. At least he's letting others know that Sony has terrible customer service and I can confirm that Sony does. He's also letting people awares of such dishonest company so people can learn to avoid the headache by decide whether to do business with Sony.
(the above statement does not apply to Sony fanboys)
Click to expand...
Click to collapse
I'm a not anywhere near a fan boy
I'm just saying that if people want to make a change, go communicate with the company themselves not only are you helping yrsrlf but other people aswell, but I will put my hand up amd say I see point the previous user states
And for the one who called me a moron grow up please

I have a very bad experience with the company too. My z3c was delivered with a screen problem
(these morons didn't took the time to put protections on the box). It wasn't immediately visible but 5 days after receiving it, my screen did not refresh correctly. Definitely a hardware problem. Of course since I took very good care of it the device is absolutely scratch less.
The verdict : they don't want to take it back because my bootloader is unlocked (to install a legit sony lolipop)
Very disappointed, I know unlocking the bootloader could cancel the warrant but come on sony, this is obviously not a software problem here and I feel like a victim of a pity scam.
I bought two z1 and one z1 compact before.
Now if the clients are powerless against a big company and its army of lawyers, the best thing they can do is complain in forum.
Personally my goal is to make then loose the same amount of money I loose in this case.

Sony support for my mobiles has been the best support I have ever got from any company. The Xperia care line are call centres actually in this country and will go out of their way to help you. The repair process is fast and easy, you can even book your own phone in for repair on the xperia support site without any contact with Sony. If it has a problem not under warranty (never happened to me and I sent a phone in with custom rom once) they will offer you a quote, if you dont want to pay that you just pay £20 to cover the free post they gave to send it and them returning it if.
But this does not mean I can tell other people this is the service they will get (in spite of the fact most will get at least good service), and it is stupid for those who happen to have had bad service to state that is why people should avoid Sony or it is what they will get from Sony. And that is why these threads are pointless almost all the time, apart from the rare times we can help the person in question.

Tracy1988 said:
You don't have to click on the link and read any thread that is annoying to you, let alone replying to it. The only thing annoying here is there so many a-holes and blind fanboys on xda and you surely are one of them.
If he knew what EXACTLY he's going to gain by telling us he wouldn't have had told us. After all, he HAD talked to Sony many times. At least he's letting others know that Sony has terrible customer service and I can confirm that Sony does. He's also letting people awares of such dishonest company so people can learn to avoid the headache by decide whether to do business with Sony.
(the above statement does not apply to Sony fanboys)
Click to expand...
Click to collapse
Are you capable of making/defending a point without ad hominems? Your signal to noise ratio would be greatly improved if you could respond to any criticism or contradiction like an adult would, instead of just reflexively calling everyone fanboys.
That being said, I have never felt in any way good after having delt with Sony CS. I bought my Z3C used, and the seller didn't have any way to transfer his proof of ownership to me. It came with a loose usb flap, one that I ended up having repaired at the previous owner's expense, rather than waiting the ~month it would take for it to be repaired by Sony.
My previous phone was a Z1S that I also bought used. It developed a pretty bad heat problem, with cpu temps hovering around 70* C while IDLE. That time, I would've had to have it repaired/replaced at my own expense, either by Sony or a 3rd party repair shop. This is not the way it's supposed to be.
Apple CS, for example. Their tech support CSR's are unfathomably stupid, but Apple apparently has enough money to let the 'geniuses' throw out warranty replacements like candy, which is immensely preferably to Sony's methodology.
I find it especially disconcerting that the Xperia Z line is water resistant, yet Sony reps can argue over damage being covered under warranty. If a company sells and markets water-resistant devices, it should be accountable for when that water resistance fails, even if that means accepting customer-damaged devices under warranty. What's worse is that the older Xperia Z phones don't even have a pressure sensor reading in the service menu, so you can't even know if the device is safe to take into water or not, making the water resistance moot.

Sichroteph said:
I have a very bad experience with the company too. My z3c was delivered with a screen problem
(these morons didn't took the time to put protections on the box). It wasn't immediately visible but 5 days after receiving it, my screen did not refresh correctly. Definitely a hardware problem. Of course since I took very good care of it the device is absolutely scratch less.
The verdict : they don't want to take it back because my bootloader is unlocked (to install a legit sony lolipop)
Very disappointed, I know unlocking the bootloader could cancel the warrant but come on sony, this is obviously not a software problem here and I feel like a victim of a pity scam.
I bought two z1 and one z1 compact before.
Now if the clients are powerless against a big company and its army of lawyers, the best thing they can do is complain in forum.
Personally my goal is to make then loose the same amount of money I loose in this case.
Click to expand...
Click to collapse
U do know that u effectively agreed the your warranty will be void once u unlock the bootloader on their site

That's not a very smart, or nice question. You can focus on the letter of the law and in doing so support the idea that this is an acceptable law (not necessarily applicable in my country of residence for now by the way) or alternatively if you're okay with being a statistic of profit, perhaps you can hold your tonge for those of us that would like to see this sort of thing changed.
There's a new kind of Koolaide being served. Don't drink it.

Well unlike the OP, I must say my experience with Sony Support has been great. I rang them after my Z3c suffered the sudden death bug. The tech I spoke to spent 4 hours with me on the phone trying everything possible to find a fix. Whilst he wasn't successful it wasn't from lack of trying. Wish all tech support was as helpful.

phentex said:
It's called raising awareness, moron, and yes it is useful.
Click to expand...
Click to collapse
But, he is correct tho. It's awareness in the wrong place and therefore pointless. I wouldn't have wasted my time writing a topic on xda like that would've done anything. Instead i'd spent my time with sony trying to figure out what's going on, or use the buyers law. That would've been more productive. He is not giving me any awareness, i'm not worried about one sob story among the ocean of untold success stories.
Sure it sucks whenever you pick the unlucky ticket and the support is not up to par with the norm. But that's just how it is, sometimes you're just unlucky. No company has a flawless record because you have to remember that no matter how good their procedure is, it's handled by humans.
KoscheiTheDeathless said:
Apple CS, for example. Their tech support CSR's are unfathomably stupid, but Apple apparently has enough money to let the 'geniuses' throw out warranty replacements like candy, which is immensely preferably to Sony's methodology.
Click to expand...
Click to collapse
That's not true, i've worked at apple and they defiantly do not throw warranty extensions around like candy. And their applecare was a joke. I spend more than enough time on the phone with "customer relations" having people denied for warranty extensions for petty reasons.