[Q] Hardware (probably) issue - screen/touch sensor - Nexus 4 Q&A, Help & Troubleshooting

Hello,
Had my N4 for about 2 years now, right from the start. It fell on the floor a few times (no bumper or case) so I guess that's the root cause of the issue.
I have a horizontal thick line that is untouchable.
Attaching a screenshot of me just drawing straight lines top to bottom and as you can see no lines are drawn in that area.
A repair shop took it apart, cleaned some parts and put it back together again, said it's not a dust thing but more likely either a screen or touch sensor replacement.
I was thinking about Ebayying it because it will be a whole log cheaper.
Is this it - ebay dot com /bhp/nexus-4-screen
And what if it's a 'sensor' chip issue? is that something else?
Also, I'm a fairly technical guy so I won't have any issues with assembling it. (I hope).

bithacking said:
Hello,
Had my N4 for about 2 years now, right from the start. It fell on the floor a few times (no bumper or case) so I guess that's the root cause of the issue.
I have a horizontal thick line that is untouchable.
Attaching a screenshot of me just drawing straight lines top to bottom and as you can see no lines are drawn in that area.
A repair shop took it apart, cleaned some parts and put it back together again, said it's not a dust thing but more likely either a screen or touch sensor replacement.
I was thinking about Ebayying it because it will be a whole log cheaper.
Is this it - ebay dot com /bhp/nexus-4-screen
And what if it's a 'sensor' chip issue? is that something else?
Also, I'm a fairly technical guy so I won't have any issues with assembling it. (I hope).
Click to expand...
Click to collapse
If you had asked before taking it into the repair shop , i could have saved you a couple of bucks
Anyway , buy it from gadgetfix (ebay) , if you're gonna buy it from somebody. Else , you might have gps signal/proximity sensor/notification light issues. Some make a frame from scratch , which is supposed to be a magnesium alloy , they probably don't get the mixture right , signal degrades , gps is affected the most. Some have deeper proximity sensor sockets , which creates a gap and the sensor registers that gap as an object , so it'll turn off during calls and will not turn back on until the call ends. Plus you won't be able to use apps like Gravity Screen. Some assemblies don't have a notification light diffuser , which is bad because nexus 4 has 2 leds that light up as different colors to achieve off-colors such as purple. The one on the left will give out blue the other one red , when it goes through the diffuser , it becomes purple. If you don't have that , you're just gonna see those 2 colors and it will blind your eyes but you will be able to see the phone's internals if you think that's cool
Disassembling it is pretty easy , you won'T have problems. Buy the assembly with frame not just the glass and the lcd. If you can't manage it somehow (unlikely) , just pm me , i'll guide you on skype or something.
Cheers!

Related

What else can I replace? (Screen issue)

My screen started turning white awhile back. I now have a screen and a ribbon cable.
I replaced the screen first, and the new screen shows only white. Probably the cable, right?
Then I replaced the ribbon (keeping the new screen in) and still got only white.
Hooked the old screen back up with the new ribbon cable, and now I have a working screen, but the colors are horribly washed out and it looks like it has lines of white every other line or so.
Is there anything else I can do? Should I give up? Suggestions?
Thanks guys, I don't know if I've ever posted here, but you've been a great help for many years!
RoastGecko said:
My screen started turning white awhile back. I now have a screen and a ribbon cable.
I replaced the screen first, and the new screen shows only white. Probably the cable, right?
Then I replaced the ribbon (keeping the new screen in) and still got only white.
Hooked the old screen back up with the new ribbon cable, and now I have a working screen, but the colors are horribly washed out and it looks like it has lines of white every other line or so.
Is there anything else I can do? Should I give up? Suggestions?
Thanks guys, I don't know if I've ever posted here, but you've been a great help for many years!
Click to expand...
Click to collapse
Assuming the cable connectors are good and clean, it is now generally accepted that white screen issues are caused by faulty chip connections on the d-pad daughter board. If you can replace that at a reasonable cost, it might be worth it.
Your new screen may have been white because either:
1
The d-pad board is indeed faulty
OR 2
The new screen although made for the Hermes is not an exact match. You MUST replace like with like. There were at least 3 different and NON-compatible screens made for the Hermes (by different manufacturers - Toppoly, Samsung etc). The only easy way to know if the new screen is the correct one is to compare the code numbers printed on the rear of the screens.
see here: http://forum.xda-developers.com/showthread.php?t=485961
Mike
I'll have to keep a eye on eBay for a d-pad... There are a few parts phones out there now, but I can't tell if they have the right parts inside or not,
Does the serial number tell me what screen components it uses (IE Serial number XXXX+ came with the black flex, XXXX and below came with the white flex, etc?)
RoastGecko said:
I'll have to keep a eye on eBay for a d-pad... There are a few parts phones out there now, but I can't tell if they have the right parts inside or not,
Does the serial number tell me what screen components it uses (IE Serial number XXXX+ came with the black flex, XXXX and below came with the white flex, etc?)
Click to expand...
Click to collapse
It may be that you can match screen to seriel number, but so far as I know, nobody has done that detailed matchiing task. So unfortunately at the moment, the only way to tell is to dismantle and see the number.
A thought crossed my mind about the d-pad board. Have you read the long thread about fixing the whitescreen problem. One reasonably successful solution is to place a little padding on a d-pad chip to press it against it's board. (simply put the issue arises from fractured chip solder joints - caused by finger presses on the d-pad). I don't suggest this as a permanent fix, but if such padding caused the whitescreen to disappear, then at least you could be sure it is a d-pad problem.
Mike
My boss is a parnter in a Electric car conversion company, and they build all sorts of small circuitry (including surface mount stuff) so I'll take the board into one of them and ask if they'll re-do the solder joints for me, thanks.
I never posted here, but I got all the information I used to try and fix it here, but in all my searches, I don't think I ever read anything about the Dpad untill the past few days... So thanks alot for that...
RoastGecko said:
My boss is a parnter in a Electric car conversion company, and they build all sorts of small circuitry (including surface mount stuff) so I'll take the board into one of them and ask if they'll re-do the solder joints for me, thanks.
I never posted here, but I got all the information I used to try and fix it here, but in all my searches, I don't think I ever read anything about the Dpad untill the past few days... So thanks alot for that...
Click to expand...
Click to collapse
One thing if you have the solder reflowed (obvious to some but not all!!) remember to peel off the sticky plastic layer on the opposite side or you'll end up with a sticky mess
Mike

HTC Trophy Screen Defect

I've noticed a defect on my screen, it looks like a watermark, as if the glass hasn't been coated correctly.
I took the phone back to the shop today and swapped it for another which has the same issue (although not so severe). It's most noticable when the screen is off in bright light.
I'm waiting for new stock to arrive Friday but in the meantime has anyone else noticed this problem?
Nope. Everything fine here. (Or at least I can't find anything )
Ah great, I was thinking it was just me.
I can see it in mine too, around the borders of the glass and especially around the windows button. It mostly shows up when there's fingerprints on the glass, you can see a distinct lighting change around the affected areas.
I'll try to get a picture of it.
Ah ok, found it.
But I don't think that this is a defect or sth.,
My guess: These areas lipophobic? Maybe there was some glue on it? Some you won't see any fingerpints on these areas. This would eplain why you can't see them when there are no fingerprints on the screen.
No big deal for me tough.
I don't think it's glue. It looks like a screen coating.
I've tried removing it with both isopropyl alcohol and thinners and neither would touch it.
I thought it was a plastic cover to peel off - but no
Me too, I thought it was a plastic cover to peel off - but no it does not peel off, i have air gaps under the edges on 3 sides - and the largest is under the htc screen logo :-(
Me too - one long finger top left and some other places bottom and side
pretty sure its some sort of glue residue - you can feel a slight change in resistance
can see it easily by blowing on glass - seems to resist condensation
looks just like screen has been given a quick wipe to clean and they've missed a couple of bits top and bottom.
tried screen wipes and opitcal wipes but no effect
Me too
Recieved mine yesterday, immediately noticed the effect. All along the bottom by the buttons, and along the the left hand side.
Looks like 2 layers didn't completely bond perhaps? The glass and whatever provides the black background.
Tim
me as well, ill upload a video of mine in half an hour, its pretty bad on mine, most of the time it isn't visible. and yeah resistance on that area is different when i rub my thumb hard over the screen it is smooth, but over those droplet like parts there is friction..im guessing that most of my screen is coated and those bits are mistakenly not.
(i thought it was the other way round before)
VIDEO OF SCREEN DEFECT-VIMEO
Same issue here - like an air bubble just beneath the surface of display. My device is slightly affected across the top edge, which is not so bad, but there is a large blob just below the windows key along the bottom edge which is a little distracting. Shame it looks like HTC shipped with such a widespread product defect, as this appears it could be.
Am also finding GPS very flaky - location services more often then not just don't work.
Still, very impressed with WP7. Think HTC could do better ... am wondering what the Samsung is like and what the Venue Pro will be like. Tempted to switch!
same issue here. seems all devices have this feature ...
ps: today in the office i checked again the screen and found out that you can find this bubbles around the screen everywhere. seems it reacts on humidity. strange ...
I've been back to the Vodafone store today as they had received new stock. Both handsets we looked at had the same issue.
The manager at the store said that HTC were going to be issuing a recall and that they were aware of the problem.
I am awaiting a call regarding an alternate replacement.
Ok for me!
same here, especially around bottom left corner, around the left arrow.
I noticed when you wipe the screen hard it disappears, but after a few touches of the screen it appears again.
I wrote to the HTC also and waiting for the reply :
same here - allaround the screen
enak said:
I've noticed a defect on my screen, it looks like a watermark, as if the glass hasn't been coated correctly.
I took the phone back to the shop today and swapped it for another which has the same issue (although not so severe). It's most noticable when the screen is off in bright light.
I'm waiting for new stock to arrive Friday but in the meantime has anyone else noticed this problem?
Click to expand...
Click to collapse
i think everyone have this problem, specilly from vodafone. and i also have software issue, everytime after using the marketplace, and the icon of some apps were gone, and no preview of the pictures. also the apps download from marketplace not seems to be running, after long time use.....already retun the phone to vodafone, and waiting for the issue to be solved...
My screen is ok. Well, not really oké. Since they didn't put a slcd on it, but a worser screen... Luckily no bubbles. I checked it 1000s times in all kind of lights and darknesses and with and without finger prints. But no bubbles here.
Same problem !!!
I have the same Problem (Austria, A1)
HTC Trophy
Hi,
Same problem here, bottom and one in the top.
Vodafone Portugal here :-(
I bought mine 2 weeks ago. Will Vodafone give another phone?
Thank you.

[Q] Scary brown patch on white screen on Tmous Hd2.Need help

Ok..so i've been using my TMOUS Hd2 for sometime,but suddenley i see a scary brown patch on the white screen of my hd2..like a ghost looking at me..you know i mean..my question here ,is it a faulty lcd? or motherboard issue? or digitizer? but hey wait let me tell you everything works fine..the touch is perfect no screen lags,no freeze on screen..working flawless only when the phone pulls up white background like browser & start up screen "stick together" overall any white background the brown patch shows up..can anyone confirm this issue..any fix?Please let me know.. appreciate all the help..thanks much
Attaching the pic of brown patch ghost sitting inside my Hd2
if it is located around the middle, top half of the creen, it could be pressure related to an expanding battery. Does the patch get worse if you press on it? It seems illogical that a glass screen would be susceptible to newtonian pressure rings, but in the case of an expanding battery, when you press the screen, the pressure is actually coming from the back.
I've had like a dozen HD2's, and first noticed it when I used an aftermaket battery, which after a few months started getting thicker and thicker and I noticed the newtonian pressure rings. If that's the case with you, go back to the stock battery, or take out the battery door and try it again to see if problem goes away. If it goes away, you know it's time for another $3 ebay battery!
@ atlaswing did you actually check the screenshot attached? the brown patch is not just in the middle it's starting from the bottom and going upward..like a volcano eruption..u know i mean?..i haven't used aftermarket battery,but yes i did buy one to keep it handy..so i'm using the original battery,but well i see that the water damage sticker on the phone battery outlet inside it looks white so its not water damaged i still got void sticker on..so never opened for service,but yes the sticker on battery has turned lil pinkish white..not red to be called water damaged.probably moisture or kinda stuff,but my concern is what i said above ,its like a brown patch all around the white screen,which don't make any issues with the usage or touch or any hang or freeze
Anyone know if this is an issue with the digitizer or just the lcd screen?
I would lean towards lcd but would need device in hand to be more sure.
lcd has a plastic film on it so could be an issue with that ...

replacement screen issue

hi everyone, I decided to replace the cracked screen of my n4, I ordered one with housing (much easier), I thought it s goona be an easy task giving I did it like five times with no problems, but I noticed at the end the screen was working but yellowish horizontal stripes appeared in the background, and I couldn't get rid of them, I dismantled and I reassembled it with no success, I couldn't find any satisfying answer on line. please any help to get my phone back to normal will be appreciated.
dihcar said:
hi everyone, I decided to replace the cracked screen of my n4, I ordered one with housing (much easier), I thought it s goona be an easy task giving I did it like five times with no problems, but I noticed at the end the screen was working but yellowish horizontal stripes appeared in the background, and I couldn't get rid of them, I dismantled and I reassembled it with no success, I couldn't find any satisfying answer on line. please any help to get my phone back to normal will be appreciated.
Click to expand...
Click to collapse
Have you contacted your vendor about a replacement?
If your old LCD still works connect that back up and check if it has the same problem, if not you know it's a problem with the new part.
DrFredPhD said:
If your old LCD still works connect that back up and check if it has the same problem, if not you know it's a problem with the new part.
Click to expand...
Click to collapse
Old one if dead, that's why I replaced it.
A and my phone was bought from Craigslist, no guarantee.
Anyway it seems like static, because it starts very strong but fades away without disappearing completely. I hope it's not the part.
bad part
Sounds like a faulty part to me. If reseating the connectors didn't solve it I'd inquire about swapping that replacement part for another.
One question though. It has yellowish horizontal stripes.. are they blotchy or are they uniform top to bottom on the screen? There's a possibility something isn't seated properly or a screw too tight or some debris caught in between that would but pressure on the LCD and cause the discolouration.
Electrospaz said:
Sounds like a faulty part to me. If reseating the connectors didn't solve it I'd inquire about swapping that replacement part for another.
One question though. It has yellowish horizontal stripes.. are they blotchy or are they uniform top to bottom on the screen? There's a possibility something isn't seated properly or a screw too tight or some debris caught in between that would but pressure on the LCD and cause the discolouration.
Click to expand...
Click to collapse
i don't think it's the part, because when i installed the first time the screen worked fine no yellow lines, but i had to reopen it a second time for some reason (i forgot what) and when i reassembled it the lines appeared for first time. since then they stayed there despite opening it and reassembling it many times. now i found out i have a proximity sensor issue when screen goes black during calls and speaker is not working at all.
so that's it for i'm done with nexus 4, it's pretty and well designed but troubleshooting is a b**ch!

[Q] Warranty repair for black lines

Hello all, today I've noticed that my G2 has developed the infamous "black lines" accross the screen problem. I have black lines all over the screen vertically and horizontally. The lines appear to slighty flicker and they're constanly visible in all colors, but mostly in lighter colors. The phone is in a good state, few scratches here and there, dropped it once before (~0.5 ft height). The phone is around 10 months old and I use it intensely every day so I'd see if started happening after the drop, it didn't. My question is, does the warranty cover the screen replacement or adjustment (because I've read that it may happen because of the screen connector being loose) if it has the black lines problem? I don't want to open it myself and fiddle with the connectors because I don't have the skill required and I don't want to mess something up while it's still under warranty.
PS. Never unlocked/rooted/flashed, model D802
Thanks.
androidino95 said:
Hello all, today I've noticed that my G2 has developed the infamous "black lines" accross the screen problem. I have black lines all over the screen vertically and horizontally. The lines appear to slighty flicker and they're constanly visible in all colors, but mostly in lighter colors. The phone is in a good state, few scratches here and there, dropped it once before (~0.5 ft height). The phone is around 10 months old and I use it intensely every day so I'd see if started happening after the drop, it didn't. My question is, does the warranty cover the screen replacement or adjustment (because I've read that it may happen because of the screen connector being loose) if it has the black lines problem? I don't want to open it myself and fiddle with the connectors because I don't have the skill required and I don't want to mess something up while it's still under warranty.
PS. Never unlocked/rooted/flashed, model D802
Thanks.
Click to expand...
Click to collapse
Warranty will cover it, when you contact them tell them you have tried all types of resets and factory restore.
They will issue you an RMA. Make sure you have the receipt of when you bought it, you will need to send it in with the phone.
I was going to send mine in for RMA but they wouldn't cover it under warranty because I bought it on EBay even though the actual phone was less than a year old.

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