Hello all, today I've noticed that my G2 has developed the infamous "black lines" accross the screen problem. I have black lines all over the screen vertically and horizontally. The lines appear to slighty flicker and they're constanly visible in all colors, but mostly in lighter colors. The phone is in a good state, few scratches here and there, dropped it once before (~0.5 ft height). The phone is around 10 months old and I use it intensely every day so I'd see if started happening after the drop, it didn't. My question is, does the warranty cover the screen replacement or adjustment (because I've read that it may happen because of the screen connector being loose) if it has the black lines problem? I don't want to open it myself and fiddle with the connectors because I don't have the skill required and I don't want to mess something up while it's still under warranty.
PS. Never unlocked/rooted/flashed, model D802
Thanks.
androidino95 said:
Hello all, today I've noticed that my G2 has developed the infamous "black lines" accross the screen problem. I have black lines all over the screen vertically and horizontally. The lines appear to slighty flicker and they're constanly visible in all colors, but mostly in lighter colors. The phone is in a good state, few scratches here and there, dropped it once before (~0.5 ft height). The phone is around 10 months old and I use it intensely every day so I'd see if started happening after the drop, it didn't. My question is, does the warranty cover the screen replacement or adjustment (because I've read that it may happen because of the screen connector being loose) if it has the black lines problem? I don't want to open it myself and fiddle with the connectors because I don't have the skill required and I don't want to mess something up while it's still under warranty.
PS. Never unlocked/rooted/flashed, model D802
Thanks.
Click to expand...
Click to collapse
Warranty will cover it, when you contact them tell them you have tried all types of resets and factory restore.
They will issue you an RMA. Make sure you have the receipt of when you bought it, you will need to send it in with the phone.
I was going to send mine in for RMA but they wouldn't cover it under warranty because I bought it on EBay even though the actual phone was less than a year old.
Related
i have noticed that my screen is noticeably brighter too places at bottom (aprox location of soft buttons) and about 2 3rds down center of screen (where my thumb rests) .. you can only notice this when screen in bright white
has anyone else had this problem? any solution or is it just that i use it?? im very confused
larrytango said:
i have noticed that my screen is noticeably brighter too places at bottom (aprox location of soft buttons) and about 2 3rds down center of screen (where my thumb rests) .. you can only notice this when screen in bright white
has anyone else had this problem? any solution or is it just that i use it?? im very confused
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Click to collapse
I guess you mean there are "stuck" or "hot" pixels.
I had same problem.
So i received a replacement from the seller.
Same here, at least with a spot, it is an irregular area with a diameter of about 3mm, it's just brighter, and it's located in the upper left quarter of the display. I only notice it when the background is white, and more evidently when backlight is higher.
Doesn't really bother me tho, and especially is not reason enough to flash back a custom rom and send the device back for warranty waiting who knows how much. Being without it scares me a little since I have nothing else that would do as a decent backup
it's a known issue
search for "blotches" and you'll find a couple of threads about it.
i've seen it on 2 HD2s. i sent the 2nd one back to HTC for warranty repair and they replaced the screen.
My HD2 has started to get these the past few months, call o2uk and they said send the phone back for repair.
I dont want it to go off for a repair as devices like this never come back the same as if it was made in the factory.
I would like a replacement, i dont care if its a refurb.
Could always lose it and claim on the phone insurance lol
sutt359 said:
My HD2 has started to get these the past few months, call o2uk and they said send the phone back for repair.
I dont want it to go off for a repair as devices like this never come back the same as if it was made in the factory.
I would like a replacement, i dont care if its a refurb.
Could always lose it and claim on the phone insurance lol
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Click to collapse
i have o2 premium insurance and i have a tiny scratch/crack on the screen from where i dropped it after a car crash , i asked o2 in the shop if it was covered and was told to call up and say i dropped phone and have a small crack, and would be replaced with a brand new phone.
i think i may call and mention the drop and the small crack / scratch and now have parts of the screen that are not coloured correctly lol
I have the same problem. I contacted the online dealer and they told me they would not replace it and I had to contact HTC support. Is this right?
I had this, htc repaired it free in 5 days. Go to htc uk website and call their support line. Was painless -just needed receipt (paypal proof in my case)
Did you get a replacement handset or did they just change the screen?
larrytango said:
i have noticed that my screen is noticeably brighter too places at bottom (aprox location of soft buttons) and about 2 3rds down center of screen (where my thumb rests) .. you can only notice this when screen in bright white
has anyone else had this problem? any solution or is it just that i use it?? im very confused
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Click to collapse
i have exactly the same issue. does anyone knows if it is a problem strictly of the touchscreen? replacing it will resolve the problem?
thanx in advance
Ok, so first thing's first. I've been researching this for a few days now before creating this post. The touchscreen issues I'm finding online, are similar to what I'm experiencing, but the solutions have already been done, or my phone is not responding to them. I'm making this thread to see if anyone else has experienced the same issues or has any new news before I a) return my phone to stock, b) replace the digitizer, or c) buy a new one or upgrade to the G3.
My G2 was rooted, but kept on stock ROM with only small tweaks here and there. After the latest update, I noticed my work G2 had much better reception, so I returned my phone to stock to download the update. After updating, I re-rooted the phone, this time, the only thing I changed was the keyboard which I replaced with the G3 keyboard. Everything was fine for months until about a month ago.
It started with not being able to pull down the notification shade on the right half. No biggie, but after a week or so, it got worse. While using instagram, I noticed that the confirm button was sporadically responsive. Sometimes it worked fine, other times it didn't work at all. It began to progressively get worse on an almost daily basis. I decided to see what was going on and enabled both input options in the developer options menu. I found that the entire right side, about 1/8" was not responding to touch, the area not covered by glass screen protector( i removed it later while trying to troubleshoot). The upper right area showed about a half inch block that wasn't responding (the area where the data ribbon is). I was ok with that as instagram was really the only thing I used being affected.
About a week ago, the mid left screen area started being errratic. It began to get worse and started to affect the front touch screen buttons ( the area where the other data ribbon is). I enabled the input options again and saw that I now had a good portion of my left side of the screen was unresponsive. Even though I didn't drop it, I thought maybe the data ribbons had come loose as those 2 areas are where they are. I opened and disassembled the phone and re-sat the connctions after inspecting them. I double-checked all the other connections and LDIs in case humidity was the culprit. Everything looked good. Didn't fix the problem.
I've had to set my phone to unlock by facial recognition to ensure I don't get locked out, and changed my pin to use numbers not affected. I'm going to replace the digitizer, but wanted to see if anyone else had the same issue, or knew if it was, indeed, a software issue before I spend $75 (I will be replacing the digitizer and LCD to get it working sooner rather than risk damaging the LCD while replacing the digitizer and having to wait another week). I don't want to send it in to LG because I bought it on ebay and have no proof of purchase for warranty, and I want it working sooner.
One thing I noticed that may help with diagnosing, the screen now looks different when off. Before, in direct sunlight, you could see the dotted matrix from the digitizer, and that was it. Now, I can see the retangular pattern across the entire screen. I checked my work G2 which I just received a few months ago and the rectangular pattern is only visible on the edges of the screen, the center is black with only the dotted matrix visible. Keep in mind, this is in direct sunlight. In shade, the rectangles are visible on both.
I'm hoping it's a software issue, but I'm wondering if the digitizer is starting to separate from the LCD. I don't see any acutal separation though.
Thanks for reading the book, and for any feedback. Also, because it will probably come up, I want to avoid upgrading if I can because the G3 is just a little too big.
I restored the phone to stock with the most up to date software. Still doesn't work. It appears to be a hardware issue. I really thought it was software because the dead spots word for a split second after turning on the phone. Oh well. Guess I'm going to order a new digitizer or LCD combo.
hi everyone, I decided to replace the cracked screen of my n4, I ordered one with housing (much easier), I thought it s goona be an easy task giving I did it like five times with no problems, but I noticed at the end the screen was working but yellowish horizontal stripes appeared in the background, and I couldn't get rid of them, I dismantled and I reassembled it with no success, I couldn't find any satisfying answer on line. please any help to get my phone back to normal will be appreciated.
dihcar said:
hi everyone, I decided to replace the cracked screen of my n4, I ordered one with housing (much easier), I thought it s goona be an easy task giving I did it like five times with no problems, but I noticed at the end the screen was working but yellowish horizontal stripes appeared in the background, and I couldn't get rid of them, I dismantled and I reassembled it with no success, I couldn't find any satisfying answer on line. please any help to get my phone back to normal will be appreciated.
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Click to collapse
Have you contacted your vendor about a replacement?
If your old LCD still works connect that back up and check if it has the same problem, if not you know it's a problem with the new part.
DrFredPhD said:
If your old LCD still works connect that back up and check if it has the same problem, if not you know it's a problem with the new part.
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Click to collapse
Old one if dead, that's why I replaced it.
A and my phone was bought from Craigslist, no guarantee.
Anyway it seems like static, because it starts very strong but fades away without disappearing completely. I hope it's not the part.
bad part
Sounds like a faulty part to me. If reseating the connectors didn't solve it I'd inquire about swapping that replacement part for another.
One question though. It has yellowish horizontal stripes.. are they blotchy or are they uniform top to bottom on the screen? There's a possibility something isn't seated properly or a screw too tight or some debris caught in between that would but pressure on the LCD and cause the discolouration.
Electrospaz said:
Sounds like a faulty part to me. If reseating the connectors didn't solve it I'd inquire about swapping that replacement part for another.
One question though. It has yellowish horizontal stripes.. are they blotchy or are they uniform top to bottom on the screen? There's a possibility something isn't seated properly or a screw too tight or some debris caught in between that would but pressure on the LCD and cause the discolouration.
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Click to collapse
i don't think it's the part, because when i installed the first time the screen worked fine no yellow lines, but i had to reopen it a second time for some reason (i forgot what) and when i reassembled it the lines appeared for first time. since then they stayed there despite opening it and reassembling it many times. now i found out i have a proximity sensor issue when screen goes black during calls and speaker is not working at all.
so that's it for i'm done with nexus 4, it's pretty and well designed but troubleshooting is a b**ch!
Hello,
Had my N4 for about 2 years now, right from the start. It fell on the floor a few times (no bumper or case) so I guess that's the root cause of the issue.
I have a horizontal thick line that is untouchable.
Attaching a screenshot of me just drawing straight lines top to bottom and as you can see no lines are drawn in that area.
A repair shop took it apart, cleaned some parts and put it back together again, said it's not a dust thing but more likely either a screen or touch sensor replacement.
I was thinking about Ebayying it because it will be a whole log cheaper.
Is this it - ebay dot com /bhp/nexus-4-screen
And what if it's a 'sensor' chip issue? is that something else?
Also, I'm a fairly technical guy so I won't have any issues with assembling it. (I hope).
bithacking said:
Hello,
Had my N4 for about 2 years now, right from the start. It fell on the floor a few times (no bumper or case) so I guess that's the root cause of the issue.
I have a horizontal thick line that is untouchable.
Attaching a screenshot of me just drawing straight lines top to bottom and as you can see no lines are drawn in that area.
A repair shop took it apart, cleaned some parts and put it back together again, said it's not a dust thing but more likely either a screen or touch sensor replacement.
I was thinking about Ebayying it because it will be a whole log cheaper.
Is this it - ebay dot com /bhp/nexus-4-screen
And what if it's a 'sensor' chip issue? is that something else?
Also, I'm a fairly technical guy so I won't have any issues with assembling it. (I hope).
Click to expand...
Click to collapse
If you had asked before taking it into the repair shop , i could have saved you a couple of bucks
Anyway , buy it from gadgetfix (ebay) , if you're gonna buy it from somebody. Else , you might have gps signal/proximity sensor/notification light issues. Some make a frame from scratch , which is supposed to be a magnesium alloy , they probably don't get the mixture right , signal degrades , gps is affected the most. Some have deeper proximity sensor sockets , which creates a gap and the sensor registers that gap as an object , so it'll turn off during calls and will not turn back on until the call ends. Plus you won't be able to use apps like Gravity Screen. Some assemblies don't have a notification light diffuser , which is bad because nexus 4 has 2 leds that light up as different colors to achieve off-colors such as purple. The one on the left will give out blue the other one red , when it goes through the diffuser , it becomes purple. If you don't have that , you're just gonna see those 2 colors and it will blind your eyes but you will be able to see the phone's internals if you think that's cool
Disassembling it is pretty easy , you won'T have problems. Buy the assembly with frame not just the glass and the lcd. If you can't manage it somehow (unlikely) , just pm me , i'll guide you on skype or something.
Cheers!
Hello,
The left side of the screen shows some Missingno type glitching (I've attached some pics)
Does anyone know where this type of problem comes from?
I had the screen replaced and it worked beautifully afterwards for a couple of days...
I also installed system updates.. so I'm wondering; is this a hardware or software issue?
Thanks for your time and interest
/Shady69
Happened to my wife. Needed to be returned and fixed, hardware glitch not software. I am not sure if it was a screen issue or some other hardware.
Sent from my XT1575 using Tapatalk
Did you have the screen replaced because of the screen flashing, or did the flashes start only after you had the screen replaced?
If the problem has been consistent over the course of two different screens, it would point towards a hardware fault on the sending end of the display connector, right where the ribbons leave the motherboard.
If this problem is brand-new, it might just be that the display connector was not fully secured when the new screen was installed.
Mine is doing the exact same thing. Left side goes all grey and static looking.
I took it apart and reseated the screen ribbon connector and at first I thought it made a difference, but now it continues to glitch out. I took it apart a second time and it has the half screen right at boot up. Sometimes it goes away just setting on the desk but seems to come back regularly. Its only the visual part of the screen, the touch points are still all in the same locations. And when I took a screen shot while it was glitching, the screen shot came out normal. So I am hoping its only the screen/digitizer that is going bad.
I am going to buy a new screen and see if that fixes it. Its only $60 on eBay and its pretty simple to take apart. I will post back if it fixes the problem. That way if someone else has the issue they will know.
Moto x style display problem
I have got the similar problems with display and I will return for warranty repair. I will tell you later what happened.
Downgrade to Lollipop , It worked for me.!
...
(This is the tip for everyone)
I replaced the screen and that seems to have fixed it for now. I haven't had much chance to use it since the screen replacement though. I will update in the next week or so and let everyone know how the screen replacement holds up.
The replacement screen only lasted about a week and now the righthand side has glitched out. I am going to take it apart and put it back together but i think its time for a new phone.
These phone are getting cheap and I really like it so I may just get another. Although the lure of a dual sim version is attractive.