[Q] Touchscreen Randomly Stopped Working - G2 Q&A, Help & Troubleshooting

Ok, so first thing's first. I've been researching this for a few days now before creating this post. The touchscreen issues I'm finding online, are similar to what I'm experiencing, but the solutions have already been done, or my phone is not responding to them. I'm making this thread to see if anyone else has experienced the same issues or has any new news before I a) return my phone to stock, b) replace the digitizer, or c) buy a new one or upgrade to the G3.
My G2 was rooted, but kept on stock ROM with only small tweaks here and there. After the latest update, I noticed my work G2 had much better reception, so I returned my phone to stock to download the update. After updating, I re-rooted the phone, this time, the only thing I changed was the keyboard which I replaced with the G3 keyboard. Everything was fine for months until about a month ago.
It started with not being able to pull down the notification shade on the right half. No biggie, but after a week or so, it got worse. While using instagram, I noticed that the confirm button was sporadically responsive. Sometimes it worked fine, other times it didn't work at all. It began to progressively get worse on an almost daily basis. I decided to see what was going on and enabled both input options in the developer options menu. I found that the entire right side, about 1/8" was not responding to touch, the area not covered by glass screen protector( i removed it later while trying to troubleshoot). The upper right area showed about a half inch block that wasn't responding (the area where the data ribbon is). I was ok with that as instagram was really the only thing I used being affected.
About a week ago, the mid left screen area started being errratic. It began to get worse and started to affect the front touch screen buttons ( the area where the other data ribbon is). I enabled the input options again and saw that I now had a good portion of my left side of the screen was unresponsive. Even though I didn't drop it, I thought maybe the data ribbons had come loose as those 2 areas are where they are. I opened and disassembled the phone and re-sat the connctions after inspecting them. I double-checked all the other connections and LDIs in case humidity was the culprit. Everything looked good. Didn't fix the problem.
I've had to set my phone to unlock by facial recognition to ensure I don't get locked out, and changed my pin to use numbers not affected. I'm going to replace the digitizer, but wanted to see if anyone else had the same issue, or knew if it was, indeed, a software issue before I spend $75 (I will be replacing the digitizer and LCD to get it working sooner rather than risk damaging the LCD while replacing the digitizer and having to wait another week). I don't want to send it in to LG because I bought it on ebay and have no proof of purchase for warranty, and I want it working sooner.
One thing I noticed that may help with diagnosing, the screen now looks different when off. Before, in direct sunlight, you could see the dotted matrix from the digitizer, and that was it. Now, I can see the retangular pattern across the entire screen. I checked my work G2 which I just received a few months ago and the rectangular pattern is only visible on the edges of the screen, the center is black with only the dotted matrix visible. Keep in mind, this is in direct sunlight. In shade, the rectangles are visible on both.
I'm hoping it's a software issue, but I'm wondering if the digitizer is starting to separate from the LCD. I don't see any acutal separation though.
Thanks for reading the book, and for any feedback. Also, because it will probably come up, I want to avoid upgrading if I can because the G3 is just a little too big.

I restored the phone to stock with the most up to date software. Still doesn't work. It appears to be a hardware issue. I really thought it was software because the dead spots word for a split second after turning on the phone. Oh well. Guess I'm going to order a new digitizer or LCD combo.

Related

Phantom Tapping Bad Mainboard - Parting Out

I had recently purchased this phone off of ebay when one of the screen alignment issues cropped up a few weeks later. Mine was the phantom tap in the upper right hand corner. If you do have this symptom do not bother with the business card trick or jam shims between the screen and the housing. I tried all that. Unfortunately AT&T would not grant me an exception to the non transfreable warranty - never hurts to ask - so I opened her up. The problem is definitly a mainboard issue. This is an interesting read http://forum.xda-developers.com/showthread.php?t=320775 For me, cooling the processor area when the sympoms were present made the phantom tapping stop. Unfortunately when testing this further, I misaligned the battery pack - doh! -this will kill the mainboard. I get a red light charging with no battery installed but otherwise it's unresponsive (and yes I've tried it all). As it was never going to work propery anyhow, I'll chalk it up to another unreliable batch of Hermes. This was a HT648.
So I'm going to part it out. The housing is in excellent shape. The screen+digitizer is in very good shape with 6 <1mm marks(4 in the perimiter and a 4mm airline scratch. Most of these occured trying to shim or gasket remove for the phantom tap issue.
Any part I can take off I'm selling. Just PM me.
I'm already, perhaps foolishly, in the market for another 8525, perhaps the at&t labeld ones have it all worked out....I refuse to do a 2 yr commitment with at&t, saving that for the 8925.

Touchscreen problems (phone off local classifieds)

Recently upgraded from a Captivate. Picked up an Atrix for $240 ish off Kijiji, and after trying out in the car for a quick phone call seemed fine.
Until i got home, and realized that the screen is done.
No box just the phone and cable so not sure if i can send it in for warranty. Thus i figured i can either sell the phone for a loss and grab a much crappier phone. OR i can repair it and just use it.
So there's a certain panel at the bottom that doesn't seem to be too reactive, and doesn't register touch from time to time, as well as towards the top corners of the screen any pressure would result in random touches being registered towards the bottom of the screen - seen using touchtest app off the market today to pinpoint my touch problems.
Video illustrates my problems - sorry about quality - video taken using a piece of .... blackberry.
I figure the digitizer is seated wrong wondering if a seating is needed or a whole new one? Or if it's a different problem all together.
I figured it's more viable i just repair it, as the phone is quite fast if it weren't for the stupid screen I'd love it (also lack of case and screen protector is annoying - but I already ordered them!) .
Any advice would be great!

replacement screen issue

hi everyone, I decided to replace the cracked screen of my n4, I ordered one with housing (much easier), I thought it s goona be an easy task giving I did it like five times with no problems, but I noticed at the end the screen was working but yellowish horizontal stripes appeared in the background, and I couldn't get rid of them, I dismantled and I reassembled it with no success, I couldn't find any satisfying answer on line. please any help to get my phone back to normal will be appreciated.
dihcar said:
hi everyone, I decided to replace the cracked screen of my n4, I ordered one with housing (much easier), I thought it s goona be an easy task giving I did it like five times with no problems, but I noticed at the end the screen was working but yellowish horizontal stripes appeared in the background, and I couldn't get rid of them, I dismantled and I reassembled it with no success, I couldn't find any satisfying answer on line. please any help to get my phone back to normal will be appreciated.
Click to expand...
Click to collapse
Have you contacted your vendor about a replacement?
If your old LCD still works connect that back up and check if it has the same problem, if not you know it's a problem with the new part.
DrFredPhD said:
If your old LCD still works connect that back up and check if it has the same problem, if not you know it's a problem with the new part.
Click to expand...
Click to collapse
Old one if dead, that's why I replaced it.
A and my phone was bought from Craigslist, no guarantee.
Anyway it seems like static, because it starts very strong but fades away without disappearing completely. I hope it's not the part.
bad part
Sounds like a faulty part to me. If reseating the connectors didn't solve it I'd inquire about swapping that replacement part for another.
One question though. It has yellowish horizontal stripes.. are they blotchy or are they uniform top to bottom on the screen? There's a possibility something isn't seated properly or a screw too tight or some debris caught in between that would but pressure on the LCD and cause the discolouration.
Electrospaz said:
Sounds like a faulty part to me. If reseating the connectors didn't solve it I'd inquire about swapping that replacement part for another.
One question though. It has yellowish horizontal stripes.. are they blotchy or are they uniform top to bottom on the screen? There's a possibility something isn't seated properly or a screw too tight or some debris caught in between that would but pressure on the LCD and cause the discolouration.
Click to expand...
Click to collapse
i don't think it's the part, because when i installed the first time the screen worked fine no yellow lines, but i had to reopen it a second time for some reason (i forgot what) and when i reassembled it the lines appeared for first time. since then they stayed there despite opening it and reassembling it many times. now i found out i have a proximity sensor issue when screen goes black during calls and speaker is not working at all.
so that's it for i'm done with nexus 4, it's pretty and well designed but troubleshooting is a b**ch!

Unresponsive Touchscreen

Anyone having touch screen only issues? There's not a single crack on screen, I've always treated the phone very well.
I'm thinking whether I should replace the whole front, but curiously only my touch screen is not working, display is OK and works well using SideSync. Also, the entire touch screen starts working at random times (I haven't been able to figure out the conditions, it's not hot/cold or pressure; I've used a hair dryer, a refrigerator and heavy items on top of it).
In fact, it worked for a month after it started malfunctioning (initially it didn't work for some hours, and then worked again). But now it got worse again. It's not software as I've tried XtreStoLite and now I'm back to stock. Should I replace the whole thing?
Oh, I have the G900H.
Sounds like a bad digitizer. It would be wise to shop for a new one before it goes out completely.

left side screen glitched

Hello,
The left side of the screen shows some Missingno type glitching (I've attached some pics)
Does anyone know where this type of problem comes from?
I had the screen replaced and it worked beautifully afterwards for a couple of days...
I also installed system updates.. so I'm wondering; is this a hardware or software issue?
Thanks for your time and interest
/Shady69
Happened to my wife. Needed to be returned and fixed, hardware glitch not software. I am not sure if it was a screen issue or some other hardware.
Sent from my XT1575 using Tapatalk
Did you have the screen replaced because of the screen flashing, or did the flashes start only after you had the screen replaced?
If the problem has been consistent over the course of two different screens, it would point towards a hardware fault on the sending end of the display connector, right where the ribbons leave the motherboard.
If this problem is brand-new, it might just be that the display connector was not fully secured when the new screen was installed.
Mine is doing the exact same thing. Left side goes all grey and static looking.
I took it apart and reseated the screen ribbon connector and at first I thought it made a difference, but now it continues to glitch out. I took it apart a second time and it has the half screen right at boot up. Sometimes it goes away just setting on the desk but seems to come back regularly. Its only the visual part of the screen, the touch points are still all in the same locations. And when I took a screen shot while it was glitching, the screen shot came out normal. So I am hoping its only the screen/digitizer that is going bad.
I am going to buy a new screen and see if that fixes it. Its only $60 on eBay and its pretty simple to take apart. I will post back if it fixes the problem. That way if someone else has the issue they will know.
Moto x style display problem
I have got the similar problems with display and I will return for warranty repair. I will tell you later what happened.
Downgrade to Lollipop , It worked for me.!
...
(This is the tip for everyone)
I replaced the screen and that seems to have fixed it for now. I haven't had much chance to use it since the screen replacement though. I will update in the next week or so and let everyone know how the screen replacement holds up.
The replacement screen only lasted about a week and now the righthand side has glitched out. I am going to take it apart and put it back together but i think its time for a new phone.
These phone are getting cheap and I really like it so I may just get another. Although the lure of a dual sim version is attractive.

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