Had my z2 for a bit over a month, bought it second hand from a guy who bought it in may.
Today I go golfing and about 30 minutes into my round I reach into my Pocket and pull out a cracked screen.
I thought at first it was just maybe my nilken glassbut after removing it the crack was actually in my screen, as usual I made sure nothing else was in my pocket with my phone, I've since read this is a reoccuring issue with z1,z2 etc.
I ended up buying a new phone as the screen was completely useless.. Hoping Sony will repair the old phone so I can recoup some costs for the new one.
Just figured I'd share
kylecummins said:
Had my z2 for a bit over a month, bought it second hand from a guy who bought it in may.
Today I go golfing and about 30 minutes into my round I reach into my Pocket and pull out a cracked screen.
I thought at first it was just maybe my nilken glassbut after removing it the crack was actually in my screen, as usual I made sure nothing else was in my pocket with my phone, I've since read this is a reoccuring issue with z1,z2 etc.
I ended up buying a new phone as the screen was completely useless.. Hoping Sony will repair the old phone so I can recoup some costs for the new one.
Just figured I'd share
Click to expand...
Click to collapse
So sorry to hear about your phone! Hope you golfed a good round at least, although doubtful after acquiring the stress of a destroyed display on a $700 phone!
blyndfyre said:
So sorry to hear about your phone! Hope you golfed a good round at least, although doubtful after acquiring the stress of a destroyed display on a $700 phone!
Click to expand...
Click to collapse
Lol I played brutal of course!
I just received an email from Sony's 3rd party repair centre asking for 189.xx + tax to repair my device, claiming physical damage.
I put a call into Sony Xperia support and spoke to a floor supervisor who was somewhat helpful and is going to try to get me more info.
So pissedoffcustomer right now
kylecummins said:
I just received an email from Sony's 3rd party repair centre asking for 189.xx + tax to repair my device, claiming physical damage.
I put a call into Sony Xperia support and spoke to a floor supervisor who was somewhat helpful and is going to try to get me more info.
So pissedoffcustomer right now
Click to expand...
Click to collapse
Tell us what they can do for you. That really shouldn't happen. I am so close to buying the z3 after the announcement on the 3rd of september... But when I hear things like this... you know... I don't want a cracked screen without even doing sth wrong.
Another self cracked glass (back).
http://overlay.no-ip.org/sony/DSCF7172.thumb.jpg
14w17
I will send it to service and report back... unlocked bootloader but EU law protects me.
This exact same thing happened to me. I couldn't even be bothered with Sony customer services, I knew what they'd say, so I just claimed on my phone insurance and took the £75 excess hit.
Mine was cracked the same, put it into my pocket and after 1 min. I pulled out a cracked touch digitizer, the lcd panel was ok.
I think the cracked glass contrary to the working lcd for most people clarifies the issue.
I had this same problem yesterday. I was watching a movie through MHL, turned on my alarm and got to sleep. Next morning screen would not register input, reboot still nothing, then i noticed something in corner of screen, a crack! I am 100% certain that i did not drop the phone or anything, it was just laying on its own pillow next to my head while i was sleeping. Returned it to sony, lets see what their service is like.
I've been fighting tooth and nail with sony for almost 1 month.
After little to no help from the Xperia customer service or the service centre who claims I damaged the phone myself I've filed a complaint to Sony Of America head office in new York city through the better business bureau.
I've got a broken z2 as well as one I bought to replace it. Once the matter is resolved I'll be selling both and going to an IPhone 6+ and will never buy another sony mobile product again.
I hate Apple, but Atleast they back their products.
kylecummins said:
I've been fighting tooth and nail with sony for almost 1 month.
After little to no help from the Xperia customer service or the service centre who claims I damaged the phone myself I've filed a complaint to Sony Of America head office in new York city through the better business bureau.
I've got a broken z2 as well as one I bought to replace it. Once the matter is resolved I'll be selling both and going to an IPhone 6+ and will never buy another sony mobile product again.
I hate Apple, but Atleast they back their products.
Click to expand...
Click to collapse
This is crazy, do you have pictures of cracks?
qbic2 said:
This is crazy, do you have pictures of cracks?
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kylecummins said:
I've been fighting tooth and nail with sony for almost 1 month.
After little to no help from the Xperia customer service or the service centre who claims I damaged the phone myself I've filed a complaint to Sony Of America head office in new York city through the better business bureau.
I've got a broken z2 as well as one I bought to replace it. Once the matter is resolved I'll be selling both and going to an IPhone 6+ and will never buy another sony mobile product again.
I hate Apple, but Atleast they back their products.
Click to expand...
Click to collapse
this is ridiculous... i was hell bent on buying the z3 compact, but after reading so many horror stories about sony products and service i will stay away from them. Thanks for sharing ur story:good::good:
Yeah happened to me too, my crack was thankfully across the back, but my phone company didn't want to know about it - "physical damage is your problem". I have had PDAs and smartphones for over 14 years and this is the first issue ever. Avoid Xperia phones like the plague!!
At least they have kept the Z2 firmware up to date .. oh .. wait ..
The beautiful design of the phone has its minuses.The iphone 6 for example..too big and it bends in your pocket..Im not talking for this case here,but the main reason is the tight pockets and the big phone design like the Z Series.Yes the z's dont bend,but they crack easily.The first thing to do is to buy a metal bumper or plastic crystal clear case (if you want to save the beauty of the phone tho) It will reduce the crack chance significaly. ^^
effective said:
The first thing to do is to buy a metal bumper or plastic crystal clear case (if you want to save the beauty of the phone tho) It will reduce the crack chance significaly. ^^
Click to expand...
Click to collapse
I had my phone in a hard shell case with leather flap since day 1, that still didn't save it...
So what, this is some kind of defective batches, or is it normal and can happen to any Z2?
devilsdouble said:
So what, this is some kind of defective batches, or is it normal and can happen to any Z2?
Click to expand...
Click to collapse
Perhaps it's a design fault like with the bendy iPhone 6 Plus? Maybe Sony didn't strengthen the phone enough and it can flex too much causing the glass to crack?
My z2 self-cracked as well, on the back. Here more details and pics :
http://forum.xda-developers.com/xperia-z2/general/cover-self-cracked-t2846313
After more than 1 month of battle with the seller, their warranty service, and Sony, I was very surprised and pleased to learn that they have agreed to repair it under warranty.
So, it leads me to think that Sony approves then that it is a production defective unit. Now, can this happen to any z2 ? That's the question I couldn't answer......the doubt will always be here, and the fear will stick each time we'll take it off our pockets....(little too much drama, right ?)
Anyway, even if eventually I am satisfied by Sony's action, I am still disappointed to encounter this kind of huge issues on a phone of that price, one month old....
kptnk said:
My z2 self-cracked as well, on the back. Here more details and pics :
http://forum.xda-developers.com/xperia-z2/general/cover-self-cracked-t2846313
After more than 1 month of battle with the seller, their warranty service, and Sony, I was very surprised and pleased to learn that they have agreed to repair it under warranty.
So, it leads me to think that Sony approves then that it is a production defective unit. Now, can this happen to any z2 ? That's the question I couldn't answer......the doubt will always be here, and the fear will stick each time we'll take it off our pockets....(little too much drama, right ?)
Anyway, even if eventually I am satisfied by Sony's action, I am still disappointed to encounter this kind of huge issues on a phone of that price, one month old....
Click to expand...
Click to collapse
That's good, at least they have agreed. I guess this was (maybe still is) the reason when they launched the device here in India there was some kind of accidental damage coverage for six months, meaning whatever happens they will replaced the device no questions asked, within first six months.
My hatred towards this glass build has just gone up to another level.
Related
I was cleaning my 9 months old Galaxy Note today, and noticed micro fine cracks, (THREE OF THEM!!) around the plastic that is surrounding the screen. I never dropped it or handled it rough. It was always in a protective case, with a screen protector.
Here's a photo of mine:
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There is a similar post for the AT&T model.
Since I got the unlocked international version through Amazon, I have no warranty support at all here in U.S. This sucks.
If I had known about this problem, I would have never bought this phone. I am really pissed, and will not buy any Samsung phones designed this way.
I've read that Galaxy S3 also has this problem. I imagine that Note 2 will probably be the same.
3 MICRO cracks after 9 months and you say 'do not buy' Seems totally over the top to me.
From the man in your attic...
howard bamber said:
3 MICRO cracks after 9 months and you say 'do not buy' Seems totally over the top to me.
From the man in your attic...
Click to expand...
Click to collapse
Maybe it is acceptable for some people... I would definitely not accept anything like this happen to my gadgets. Heck, there shouldn't be any micro cracks even after 2 years. All my gadgets looks new after years. That's how much I'm careful with these things.
hp79 said:
I was cleaning my 9 months old Galaxy Note today, and noticed micro fine cracks, (THREE OF THEM!!) around the plastic that is surrounding the screen. I never dropped it or handled it rough. It was always in a protective case, with a screen protector.
There is a similar post for the AT&T model.
Since I got the unlocked international version through Amazon, I have no warranty support at all here in U.S. This sucks.
If I had known about this problem, I would have never bought this phone. I am really pissed, and will not buy any Samsung phones designed this way.
I've read that Galaxy S3 also has this problem. I imagine that Note 2 will probably be the same.
Click to expand...
Click to collapse
You got three, that's THREE tiny cracks on your phone and you're freaking out after 9 months? Also, i have never heard of this before, so this is clearly an isolated incident. I have no cracks and i bet 99.999% of people out there doesn't have it either. Go home son, you're drunk.
hp79 said:
Maybe it is acceptable for some people... I would definitely not accept anything like this happen to my gadgets. Heck, there shouldn't be any micro cracks even after 2 years. All my gadgets looks new after years. That's how much I'm careful with these things.
Click to expand...
Click to collapse
Poor wife and kids.. Get over it.. Stuff its just stuff... Enjoy your devices until you get a new one and that's it.. "micro scratch" pfft get a life
Tapatalking on my n7000
"while being babysitted"
Don't feed the little baby troll :banghead:
LordManhattan said:
You got three, that's THREE tiny cracks on your phone and you're freaking out after 9 months? Also, i have never heard of this before, so this is clearly an isolated incident. I have no cracks and i bet 99.999% of people out there doesn't have it either. Go home son, you're drunk.
Click to expand...
Click to collapse
msedek said:
Poor wife and kids.. Get over it.. Stuff its just stuff... Enjoy your devices until you get a new one and that's it.. "micro scratch" pfft get a life
Tapatalking on my n7000
Click to expand...
Click to collapse
Gugelhupf said:
"while being babysitted"
Don't feed the little baby troll :banghead:
Click to expand...
Click to collapse
Wow, so offensive here. No I'm not drunk. Yes I know it's just a device, albeit a poor quality one. it's not a scratch, it's a real crack. A plastic piece separated into two or more pieces. Big difference there. Third, I'm not trolling so please stop trolling.
I paid $600 for a high end device, and I expect a certain level of quality with that price tag. I'm not as rich as you guys so I take care of my gadgets and use it for at least two years. I found mine having this crack after 9 months of careful use, most likely developed over time. It's just now that I found this while cleaning it.
This is not an isolated issue as I can easily find people with same issues. Here are some of the "0.001% of people" complaining about the cracks because the bad build quality/material.
http://forums.androidcentral.com/sa...-crack-appearing-front-bezel-out-nowhere.html
http://rootzwiki.com/topic/35091-hairline-cracks-on-the-sides-d/
http://www.huzoorbux.com/samsung-galaxy-s3-burden-of-hairline-cracks_1332.html#.UMk3SYO5PzQ
I don't understand why you guys are so defensive about this.
I bought my black note in Feb 2012. I just looked at mine with a magnifying glass, no micro cracks in mine. Little rough on one corner where my Macbook Air fell on it, what a heart attack that was. It just ripped my screen protector. I say just throw a tpu cover on it and forget about it.
White historically has issues. The HTC One X had issues with white and I remember the White HTC Vouge for Verizon had a slight cracking issue. I wonder in order to make it white they have to add too much TiO2 in and less plasticizer making it more brittle. I usually try to avoid white phones.
Just checked my black Note, purchased in November 2011. No cracks at all, and I've dropped it a couple of times including one time when I dropped it face down onto a wet concrete floor (the rough type you find outdoors).
Sent from my GT-N7000 using Tapatalk 2
hp79 said:
I don't understand why you guys are so defensive about this.
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Click to collapse
You pretty much have to expect rudeness when posting here. Report them or ignore them.
As for the warranty -- are you sure you don't have one? Check with Amazon. I thought anyone selling in the US has to provide the manufacturer warranty.
Of course they might not cover cracks anyway since it would be hard to prove it wasnt dropped.
LordManhattan said:
You got three, that's THREE tiny cracks on your phone and you're freaking out after 9 months? Also, i have never heard of this before, so this is clearly an isolated incident. I have no cracks and i bet 99.999% of people out there doesn't have it either. Go home son, you're drunk.
Click to expand...
Click to collapse
This guy is sooo in tune with all things Note. If he hasn't heard about it, you must be lying...or drunk.
I'd look into the warranty thing. That's definitely a defect.
abax44 said:
This guy is sooo in tune with all things Note. If he hasn't heard about it, you must be lying...or drunk.
Click to expand...
Click to collapse
Yes.
Sent from my GT-N7000 using Tapatalk 2
I dropped my Note couple of times and i've got at least 20 scratches and guess what?
I don't give a f**k
I buyed a damn phone, he didn't buy me for me to be his slave
Im also proud of the little dents and scratches as long as I caused them and I can get the phone up and working again.
But i can never defend the build quality which is less than satisfactory.
Well, Samsung uses "cheap plastic" but then again look at Apple - most expensive anodized aluminum and 1/3 of iphones 5 came scratched out of box.
What i'm trying to say... im just like you, i treat my gadgets like eggs, but we're talking about things we use all day every day - they will get damaged no matter how you try so its best to get over it. Anyway i think your case is not very common.
about this micro cracking, don't wast your time to send your phone to sammy, i try it ( because me too i don't think sutch craking are normale on a 600€ phone ) and sammy don't take that in warenty, they sad it my fault... crap plastic and crap warenty... it was clear that sammy don't wan't to eard about that lol
I got some cracks and spots on my note to but it is better to have crack in ur phone then have phone in ur crack.
My name is luxor and i am a flash-o-holic and xda is my pusherman.
I checked mine too. I got it in August 2012. Im pretty careful with it also. Got a case for it too. I found one of those cracks on the right side. To be honest..its covered with my case..and its not on my screen...Its not a big deal.
Sent from my GT-N7000 using xda app-developers app
I've got a black note and I've dropped it a couple of times, no cracks.
My Mrs has a white note and hers does have cracks the same as the OP, but then she does have Teflon hands hahaha
*******Before posting a question, search, search and search again, if there is no solution then post your question*******
Do I have to remind all users to be courteous when posting. If your going to post something don't post in a way that is demeaning to others.
If you don't have this minor issue then great. But to flame someone who does is just pathetic. Thanks for drawing attention to yourselves, I'll now keep an eye out.
I've had my One from Rogers Canada since launch day last Friday.
I've been reading all the issues here about the build qualities of this phone. Mine has a hair gap on the top and the screen also rises slightly at the top edge. I've decided that these were ok and happily used my phone with great care.
No I do not have a case, and neither did I use a case for my previous Samsung Infuse which I used 2 years without dropping it ever.
Today when I turned my One over, the camera glass was cracked! It looks like it got hit somewhere and just gave in. Seems pretty impossible as the rest of the phone is in perfect condition without a single scratch. I keep the phone in my pocket top down, screen facing inwards as I always have in the last few years.
This is so frustrating...I'm afraid if I get an exchange I'll end up with one or more of the several build issues that people have been seeing.
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You will get an exchange for a damaged phone that was caused by you (intentionally or unintentionally) ? They should kick you out of the store for asking that or hang up on you if you call to simply get it exchanged without paying for the damage.
People these days .....
Probably wasn't a high impact hit. You probably leaned on the corner of a table or something without realizing it and the pressure from the corner was focused all on that point.
The do not believe that I should be held responsible for this glass. It should point to the fact that the glass might have been fractured slightly so that slight pressure pushed it in from the beginning.
The argument is that I have used this phone for 3 days, taking exceptional care of it, and ended up with a cracked camera glass as opposed of my previous phone, which I used for 2 years and doesn't have a dent in its plastic, let alone cracked glass.
Also, why be so offensive Mr insomnia? Is the fact that the One's build quality is way lower than expected hurting your fanboy heart?
Probably be a great time to buy a case, don't you think?
Sent from my HTC One using xda app-developers app
it seem like has been hit by a bullet , maybe HTC One saved your life !
Feel sorry for you bro. I am getting a leather pouch this weekend to avoid any damage to my One
Sent from my Nexus 10 using XDA Premium HD app
even if you didn't do this, You're going to have a hell of a time proving it. You very well could have just leaned on it too hard during the day and put pressure on the glass. You need a real friendly service rep to accept the possibility there was a previous fracture
10 years ago if this were a psp or gameboy we all knew we were sh1t out of luck and that it was our own fault. We "deserve" nothing.
Clowns
mettleh3d said:
10 years ago if this were a psp or gameboy we all knew we were sh1t out of luck and that it was our own fault. We "deserve" nothing.
Clowns
Click to expand...
Click to collapse
Times have changed, customers expect more because companies are providing more. If I can get better quality service why would I settle for less?
Also, phones shouldn't be designed with cases in mind. I shouldn't need to have a case for my phone to prevent camera glass shattering through normal daily use.
I'm heading back to the store tomorrow and see if I get a nice rep to help me. I'll let you guys know
jackwu95 said:
Times have changed, customers expect more because companies are providing more. If I can get better quality service why would I settle for less?
Also, phones shouldn't be designed with cases in mind. I shouldn't need to have a case for my phone to prevent camera glass shattering through normal daily use.
I'm heading back to the store tomorrow and see if I get a nice rep to help me. I'll let you guys know
Click to expand...
Click to collapse
Are you 14?
mettleh3d said:
Are you 14?
Click to expand...
Click to collapse
Move along. For all we know OP may have raised an important point. Just because you don't believe him doesn't mean he's at fault. If you don't have anything relevant to contribute then beat it.
OP, keep us posted. I haven't run across anything like that with my device. Do you use the phone to the point where it gets quite hot?
Sent from my HTC One using xda premium
mettleh3d said:
Are you 14?
Click to expand...
Click to collapse
If he is 14, you must be 3
You're not the only one having this problem. One guy on a french forum had exactly the same thing, he couldn't explain it.
Here's his picture of the cracked camera lens :
thegregulator said:
Move along. For all we know OP may have raised an important point. Just because you don't believe him doesn't mean he's at fault. If you don't have anything relevant to contribute then beat it.
OP, keep us posted. I haven't run across anything like that with my device. Do you use the phone to the point where it gets quite hot?
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Thanks! Don't worry though, I'm trying to point out this problem and see if anyone else has similar experiences and we can pinpoint an issue.
I don't game on phones at all, so my device usually stays quite cool. It does warm up a bit after ~10 minutes of screen time but I doubt that could cause any issues.
fidelcstrl said:
You're not the only one having this problem. One guy on a french forum had exactly the same thing, he couldn't explain it.
Click to expand...
Click to collapse
That is interesting, thanks for sharing this, I'm looking out to see if anyone else is seeing this.
Just in case this starts happening more, my phone is from batch FA346W
Was raining the whole day today so didn't go to the store, will update once I do
Hm, might have been that the phone got hot enough to make the metal expand faster than the glass....
Not that I doubt you on for your mishap. But knowing Rogers and their ways - my family has been with them since they were still AT&T - you will need hell of a lot of explaining to convince the CSR to make them comply to your exchange request. And online sources won't make much of a statement in their mind. Try play the loyalty card and plead for forgiveness.
As to the picture above, it seems more like an impact hit as the glass seems to fracture in the center of the piece and the cracks don't extend to the edge.
Looks like the phone was abused. Hope you have Insurance because that is definitely not a warranty issue
Sent from my HTC One S using Tapatalk 2
Hi OP,
not meaning to be patronising but the glass is more brittle than the casing with lower impact resistance. so a load that might not necessarily damage the casing will more than likely damage the glass. the chances that the damage is simply contained to the glass region though is odd and one would expect there to be at least some signs of wear/ scratches etc even close to this region as in a typical case.
the main thing is how it happened which appears to be the mystery and the exchange will ultimately be based on this. looking at your picture it looks like an impact dead on the centre of the glass from the outside in. hard to be totally certain considering your pic.
i cant think of a viable scenario though other than something along the lines in my first paragraph considering the metal is in perfect condition.
i would just tell them what you have stated.
Hi OP,
I had exactly the same problem. My unit was only a day old with not a single blemish anywhere on the handset besides the crack on the camera. In fact I'm fairy certain it cracked whilst resting on my table which I found to be very odd. Anyway I did manage to get a replacement with very little hassle.
A note to some other users:
In an incident such as this the consumer is entitled to a refund or replacement or a repair depending how old the item is since purchase. There is even further statutory protection specifically under the sale of goods act. This is an expensive (£500) phone and as such it's quality and durability should be commensurate to the price paid. Thus if the OP can establish the crack happened without having dropped the phone or damaging the phone in some other way then he will be entitled to a replacement which seems likely as there are no other scratches or dents anywhere else on the unit.
I am open to listening to others' opinions but should stress that I am a lawyer and therefore am quite knowledgable on matters such as this.
So I finally got around to taking pics/video with my 230x usb microscope... this thing looks horrible (and its visible to the naked eye). I can't believe some of you guys (with at&t phones?) haven't seen this? Definitely not cracked... its scratches for sure. see how they fade out on the edges?
WATCH IT ON YOUTUBE HERE best viewed in 480p
Here it is at 60x for an overall view:
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230x:
As a comparison, I also took pics of my Gnex that I have had for over a year and a half in all different environments... with and without a case.
60x:
230x:
Very cool pics, I mean, sucks about our lenses, but cool pics!
Darn it. How do they expect me to be a professional photographer with that?
I though the camera lens are suppose to super scratch resistant. does this mean G2 use low quality lens?
Crap so I can see the scratches on mine . I guess I'll return mine
Sent from my VS980 4G using XDA Premium 4 mobile app
Is this serious? Are we putting our phones under microscope just to see some microscopic scratches that obviously is invisible to the naked eye and probably does not affect picture taken?
This is the typical OCD thread taken to the other level.
Sent from my LG-D801 using xda app-developers app
I'm sure that chicken didn't have a scratched lens on his helmet cam.
i actually had 1 big scratch on mine that was visible too.i return it.
Sent from my SGH-I747 using xda app-developers app
shook187 said:
Is this serious? Are we putting our phones under microscope just to see some microscopic scratches that obviously is invisible to the naked eye and probably does not affect picture taken?
This is the typical OCD thread taken to the other level.
Sent from my LG-D801 using xda app-developers app
Click to expand...
Click to collapse
Yes this is serious... And I think it's a valid issue. Especially when they are advertising that this phone has a glass lens. Apparently you didn't read the op... "and its visible to the naked eye" very visible. These aren't microscopic scratches, I just wanted to see what was going on at a deeper level, especially since some are saying that these are just micro-cracks.
What's odd is that I don't have any of these scratches on my bare screen (which I've been using with out a screen protector for most of the time).
So the real question is... Do these scratched make a real difference in photo quality? Are there any camera/photo nerds that can chime in? I take photos and I can't tell. I don't have a g2 with a good lense to compare against.
Sent from my VS980 4G using XDA Premium 4 mobile app
Met with LG rep...the lense is real sapphire crystal. Its possible some crystal may show imperfections especially magnified to that level. Exchange the phone or find out how to polish crystal to eliminate the scratches
---------- Post added at 11:13 AM ---------- Previous post was at 11:10 AM ----------
shook187 said:
Is this serious? Are we putting our phones under microscope just to see some microscopic scratches that obviously is invisible to the naked eye and probably does not affect picture taken?
This is the typical OCD thread taken to the other level.
Sent from my LG-D801 using xda app-developers app
Click to expand...
Click to collapse
O.P, what made you decide you wanted to do this?
tiguy99 said:
Met with LG rep...the lense is real sapphire crystal. Its possible some crystal may show imperfections especially magnified to that level. Exchange the phone or find out how to polish crystal to eliminate the scratches
---------- Post added at 11:13 AM ---------- Previous post was at 11:10 AM ----------
O.P, what made you decide you wanted to do this?
Click to expand...
Click to collapse
I don't see any scratches on mine so i want to buy a microscope now. Damn you OP!
Wow just wow it has come to this!!!! First off its to close to the shutter to affect anything and really come on get over it. Ive had mine for a month and run it nude no scratches on my screen or camera and im far from careful, humm maybe i should get a microscopic and nit pick.....naw i like mine too much
god i hope this is a joke thread
SOLUTION
I just noticed this same issue on my two week old G2 this week. I treat my device just like my first born, so I wasn't shocked when I discovered the issue was caused by defects in the glass. I went down to the store to exchange it within my fourteen day window and they gave me the middle finger, stating that they "couldn't exchange it for the same device, only for a different brand, and if they did give me a new G2 they would lose money on the cost of the original phone". I thought that that was a ridiculous policy, why would I want to get a different device, when two weeks ago and after months of consideration it brought me to the store for the unique look and experience of the G2. I bought the G2 for several reasons: screen quality- type and size, battery life, camera quality, and overall customization of the experience(none of which I wanted to sacrifice), so I walked away without a replacement. Two days later I went down to the store again to provide them with even more evidence (since it had gotten worse over two days), and they agreed that it was defective, but wouldn't do anything because I was now out of my two week window (BASTARDS!). They gave me this number for Verizon warranty issues 1-800-922-0204 or *611 from your phone to get it replaced under the one year warranty, which was a pleasant experience. Thanks to all of the community on XDA and Android Central I was able to utilize their information as evidence to Verizon customer service, and now there is a shiny new one on its way. I just thought I would share my story and maybe alleviate someone else's frustration. Hopefully with my new TPU case from Tudia, it will help protect this apparently fragile phone!
zhawk777 said:
I just noticed this same issue on my two week old G2 this week. I treat my device just like my first born, so I wasn't shocked when I discovered the issue was caused by defects in the glass. I went down to the store to exchange it within my fourteen day window and they gave me the middle finger, stating that they "couldn't exchange it for the same device, only for a different brand, and if they did give me a new G2 they would lose money on the cost of the original phone". I thought that that was a ridiculous policy, why would I want to get a different device, when two weeks ago and after months of consideration it brought me to the store for the unique look and experience of the G2. I bought the G2 for several reasons: screen quality- type and size, battery life, camera quality, and overall customization of the experience(none of which I wanted to sacrifice), so I walked away without a replacement. Two days later I went down to the store again to provide them with even more evidence (since it had gotten worse over two days), and they agreed that it was defective, but wouldn't do anything because I was now out of my two week window (BASTARDS!). They gave me this number for Verizon warranty issues 1-800-922-0204 or *611 from your phone to get it replaced under the one year warranty, which was a pleasant experience. Thanks to all of the community on XDA and Android Central I was able to utilize their information as evidence to Verizon customer service, and now there is a shiny new one on its way. I just thought I would share my story and maybe alleviate someone else's frustration. Hopefully with my new TPU case from Tudia, it will help protect this apparently fragile phone!
Click to expand...
Click to collapse
thanks for the update. when you get the new one we will be expecting a full camera report . im just curious if this is standard on all units
Standard lmao, mine doesn't have a single scratch on the camera but than again i dont have an electron microscope trying to find a flaw in my junk so i can exchange it for whatever reason.
Mine's fine. No scratches here.
Sent from my LG-D803 using Tapatalk 4
zhawk777 said:
I just noticed this same issue on my two week old G2 this week. I treat my device just like my first born, so I wasn't shocked when I discovered the issue was caused by defects in the glass. I went down to the store to exchange it within my fourteen day window and they gave me the middle finger, stating that they "couldn't exchange it for the same device, only for a different brand, and if they did give me a new G2 they would lose money on the cost of the original phone". I thought that that was a ridiculous policy, why would I want to get a different device, when two weeks ago and after months of consideration it brought me to the store for the unique look and experience of the G2. I bought the G2 for several reasons: screen quality- type and size, battery life, camera quality, and overall customization of the experience(none of which I wanted to sacrifice), so I walked away without a replacement. Two days later I went down to the store again to provide them with even more evidence (since it had gotten worse over two days), and they agreed that it was defective, but wouldn't do anything because I was now out of my two week window (BASTARDS!). They gave me this number for Verizon warranty issues 1-800-922-0204 or *611 from your phone to get it replaced under the one year warranty, which was a pleasant experience. Thanks to all of the community on XDA and Android Central I was able to utilize their information as evidence to Verizon customer service, and now there is a shiny new one on its way. I just thought I would share my story and maybe alleviate someone else's frustration. Hopefully with my new TPU case from Tudia, it will help protect this apparently fragile phone!
Click to expand...
Click to collapse
The people in the stores are useless and inconsiderate. The store is only useful to check out new products. We know more about their phones than they do.
zhawk777 said:
I just noticed this same issue on my two week old G2 this week. I treat my device just like my first born, so I wasn't shocked when I discovered the issue was caused by defects in the glass. I went down to the store to exchange it within my fourteen day window and they gave me the middle finger, stating that they "couldn't exchange it for the same device, only for a different brand, and if they did give me a new G2 they would lose money on the cost of the original phone". I thought that that was a ridiculous policy, why would I want to get a different device, when two weeks ago and after months of consideration it brought me to the store for the unique look and experience of the G2. I bought the G2 for several reasons: screen quality- type and size, battery life, camera quality, and overall customization of the experience(none of which I wanted to sacrifice), so I walked away without a replacement. Two days later I went down to the store again to provide them with even more evidence (since it had gotten worse over two days), and they agreed that it was defective, but wouldn't do anything because I was now out of my two week window (BASTARDS!). They gave me this number for Verizon warranty issues 1-800-922-0204 or *611 from your phone to get it replaced under the one year warranty, which was a pleasant experience. Thanks to all of the community on XDA and Android Central I was able to utilize their information as evidence to Verizon customer service, and now there is a shiny new one on its way. I just thought I would share my story and maybe alleviate someone else's frustration. Hopefully with my new TPU case from Tudia, it will help protect this apparently fragile phone!
Click to expand...
Click to collapse
Let's hope he doesn't find out the one he's getting for his warranty isn't shiny and new haha
I've had a pretty bad experience with my Moto G, so thought I'd leave a friendly warning for anyone on the fence about this phone, or even for those who already own one. I ordered one of these from Tesco about a month ago for £129. After 2 weeks of taking perfectly good care of it as I do with all my devices, I had the unfortunate situation occur of it falling, less than 2 feet I might add, from my bed onto the wooden floor. My first thoughts were, damn I should be more careful, but was incredibly shocked to find when picking it up that the screen was completely smashed.
Having owned many smart phones over the years, they have all at one time or another taken a fall far greater than this, yet this is the first time I've ever had a screen smash on me. Still in shock at how it could break so easily I did some research online, got some contact information for Motorola, who replied giving me a number for the repair center. I phoned them and was given a quote of £59. Feeling annoyed at the price, I still decided to send it off, thinking that despite how easily it had broken, it had still fallen and Motorola had only my word that it was less than 2 feet.
A few days later I received the quote through the post, for £71, with a £15 charge if I decided I didn't want to go through with it and wanted the phone back, otherwise they destroy it. This almost felt like holding my phone ransom. Still, none of this is what I'm here to warn you about, the biggest problem I had with this situation, and the reason I'll never purchase a Motorola phone again, is the responses I got when contacting Motorola again. Being unhappy about being charged more than I was originally quoted on the phone plus a ransom fee if i wanted the phone back un-repaired, I e-mail Motorola again to complain, firstly about the cost, secondly about the structural weakness of the phone, that something was clearly wrong for it to smash so easily.
They responded with a very frank reply saying the Moto G is not shock or knock proof and was never advertised as being so, they also claimed the repair price is standard and correct, but didn't bother explaining why I was lied to on the phone. I then replied explaining that I knew full well it wasn't advertised as shock/knock/bullet proof, but that there are basic levels of durability that you expect when buying something, they are not advertised because they are common sense and taken for granted, and the Moto G didn't come close to meeting them, whether I had a dodgy unit or it's the whole range. They replied saying the Moto G is a "budget device", and that it's "not capable of withstanding any knocks whatsoever".
I made it very clear in my messages about how easily the screen shattered, and they are saying they are ok with that, it's expected, and basically saying you get what you pay for, so be warned, you might think you're getting a bargain, as I did, but as Motorola were keen to point out, if you pay a budget price for a phone, expect it to fall apart at the slightest knock.
Your mileage may vary I have dropped my lady moto g a few times so has she our only issue with the phone is our network and at times the radios itself.
KitKat slo"g" slide
Durteedee said:
Your mileage may vary I have dropped my lady moto g a few times so has she our only issue with the phone is our network and at times the radios itself.
KitKat slo"g" slide
Click to expand...
Click to collapse
My problem isn't necessarily that the phone broke, although obviously that is a problem, the issue is with Motorola itself, fully understanding how easily the screen cracked, treating the situation though it's expected to break, and then using the price to justify how incredibly fragile the build quality was.
I have no problem posting their e-mails here if anyone want to see them in full to see how frank they are about the lack of quality of the Moto G because it's "budget" I was a little shocked by them, so told them if this really is their attitude the public deserves to know, and they welcomed me to share "my opinion" with people, so I'm sure they'd welcome we posting their responses here if anyone is interested.
Solaris81 said:
My problem isn't necessarily that the phone broke, although obviously that is a problem, the issue is with Motorola itself, fully understanding how easily the screen cracked, treating the situation though it's expected to break, and then using the price to justify how incredibly fragile the build quality was.
I have no problem posting their e-mails here if anyone want to see them in full to see how frank they are about the lack of quality of the Moto G because it's "budget" I was a little shocked by them, so told them if this really is their attitude the public deserves to know, and they welcomed me to share "my opinion" with people, so I'm sure they'd welcome we posting their responses here if anyone is interested.
Click to expand...
Click to collapse
Again mileage may vary depending on what it may be, something their fault covered by warranty something your fault its just that. I get they lied to you that was wrong to do followed by not telling you why they lied it could be you got someone new or someone covering their rear ends
KitKat slo"g" slide
1) Sometimes it is not the height, but the angle of you dropped the phone. I also had a Nexus One shattering its screen from a minor fall, but my other HTC, LG and Motorola phones survive drops that are much taller. Also Moto G has the latest Gorilla Glass 3; I honestly doubt if it had been any other phone it would fare any better. And if you have a shatter iphone screen, it cost a lot more than 70 quid to fix it.
2) Welcome to real life kid. If I drive a car with problems into a repair shop, I will be charged even without any fixes being performed. It is called labour, shipping and handling, and whatever. Motorola is not under any obligation to mail your phone back for free. Motorola employees who opened your package, logged the item, performed a visual inspection are not volunteers.
3) You are absolutely right to be ticked off when you were quoted £59 and then £71. I would be. You absolutely have the right not to buy any future products. It is called poor customer services on their part.
These are separate issues. But for its price, Moto G has no comparison in terms of build quality.
I would be ticked off, but most servicing costs by the half hour. The design has to take into account some misuse, but it's a grey area and hard to dispute whether the industrial designers made a poor design judgement or your actions were outside the specifications it was designed for. You could always take it to a consumer ombudsman.
Would a screen protector have help in this situation (envisages dropping phone)?
Tempered glass screen protector.
sent via tapatalk
eksasol said:
Tempered glass screen protector.
sent via tapatalk
Click to expand...
Click to collapse
I'm thinking that it's a must have...
I saw in youtube drop test for MOTO G and yes it broke, the screen was shattered. This happens to every phone, high end phone's screen can be broken as well when you drop it, we need to be careful and protect our phone.
Moto G feels like a sturdy, well built devce. I haven't dropped mine yet. I guess it is the angle at which you dropped the phone which caused the screen to crack or the phone itself was faulty. I still feel it is better built compared to other plasticky samsung phones.
£59 is the ex-VAT price. 20% VAT takes it up to £71. A standard sneaky trick usually carried out by garages on the unsuspecting and totally illegal. Get in contact with trading standards.
In future, whenever getting a quote online or on the phone, check that VAT is included and always take down the name of the person you have been talking with.
weckart said:
In future, whenever getting a quote online or on the phone, check that VAT is included and always take down the name of the person you have been talking with.
Click to expand...
Click to collapse
I second that, I've lost count of the amount of times I've been happy with customer service to find they told me wrong advice and I couldn't prove who I had spoken to, first thing I do now, write their name + time of call ect.
Also, with my old iPhone 4S I dropped it over 20 times mostly over 3 or 4 foot and only scuffed slightly in the edges, then I dropped it from roughly 2 foot and it completely shattered to bits.
It really is about the angle you drop it at BUT... I took it into the apple shop and they swapped out no questions asked to my surprise, I may have been a lucky one but I was sold on apples customer service then (pity they make such terrible restrictions on there phones, Android FTW).
So yeah, bad on customer service for Motorola, have you searched weather you could fix it your self for cheaper? Screens are usually cheap online and cheap torx set. Failing that, unfortunately recycle online and buy a new one + case?
Sent from my Moto G using XDA Premium 4 mobile app
I've thrown my phone, drop it, and purposely to see how it will do and not one scratch on screen and little scratches on the side. Guess I just gotten lucky
Sent from my Moto G using XDA Premium 4 mobile app
Think you must have been unlucky and it has fallen at just the wrong angle,havant dropped mine but their are a few youtube vids around where it has survived a reasonable fall.
build quality seems decent for a budget unit.
one of the problems of buying a cheap phone is the cost of repair, its usually not worth doing as its almost the price of just replacing with a new phone.
If your unhappy by the product and the way your issue was dealt with then your quite right to keep away from moto products in the future..
903tex said:
I've thrown my phone, drop it, and purposely to see how it will do and not one scratch on screen and little scratches on the side. Guess I just gotten lucky
Sent from my Moto G using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Wow, you must have lots of spare money.
The only problem I've come across so far is that the play store hardly ever works. :/
Falls from greater heights are better because the phone has more time to rotate and land, hopefully, horizontally. Dropping it from a short distance to the ground increases the chance of it falling diagonally.
Solaris81 said:
I had the unfortunate situation occur of it falling, less than 2 feet I might add, from my bed onto the wooden floor. My first thoughts were, damn I should be more careful, but was incredibly shocked to find when picking it up that the screen was completely smashed.
Click to expand...
Click to collapse
See pics below
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Ottorbox provides good protection but adds too much bulk to the phone. I have an amzer tpu case on my moto g.
Sent from my XT1033 using Tapatalk
No provider will EVER replace a phone with a cracked screen. As you say you dropped it...get over it.
just noticed my z2 photos got blurry and are not clear as I first bought the phone
so I checked my lens and I found what I thought was smudge and I tried to clean using my RayBan's cotton cloth which didnt really do anything and then when I checked up closer I found out that its either the lens coating peeled off or there is water inside
attached is some photos for the issue
before I was suffering from wifi issues and camera overheat, the maximum number of photos I could shoot in a single session never exceeded 15 to 20 photos before the camera shuts down due to overheat, I'm really regret not picking up the Z1 instead much cheaper and more reliable than this crappy phone, alas its too late
s_superman said:
just noticed my z2 photos got blurry and are not clear as I first bought the phone
so I checked my lens and I found what I thought was smudge and I tried to clean using my RayBan's cotton cloth which didnt really do anything and then when I checked up closer I found out that its either the lens coating peeled off or there is water inside
attached is some photos for the issue
before I was suffering from wifi issues and camera overheat, the maximum number of photos I could shoot in a single session never exceeded 15 to 20 photos before the camera shuts down due to overheat, I'm really regret not picking up the Z1 instead much cheaper and more reliable than this crappy phone, alas its too late
Click to expand...
Click to collapse
Service??
Xperia Z2
Check your glas with your thumb if you can feel the edge especially the right side where the big flap is...if you cant feel the edge then its caused by ungluing glass...send it to service
@s_superman
I fully agree with you regarding overheating problem. I don't have foggy camera problem with my device atm. But one camera session will last long for 3 to 4 mins only for taking photos. So I am fully disappointed.
Dont worry.. Sony already working on camera overheating,thats why we are still on 4.4.2
It is hardware issue, not software - they can only undervolt phone in 4K camera mode to limit heating....
Burgscheinkerkdeiktraast said:
It is hardware issue, not software - they can only undervolt phone in 4K camera mode to limit heating....
Click to expand...
Click to collapse
Yeah you probably know better, LOL. Even if it is hardware issue, doesnt mean software cant be optimised to deal with it.
This is standard operating procedure according to Sony, it clears up after a while then all is fine as it's happened to me a few times
s_superman said:
just noticed my z2 photos got blurry and are not clear as I first bought the phone
so I checked my lens and I found what I thought was smudge and I tried to clean using my RayBan's cotton cloth which didnt really do anything and then when I checked up closer I found out that its either the lens coating peeled off or there is water inside
attached is some photos for the issue
before I was suffering from wifi issues and camera overheat, the maximum number of photos I could shoot in a single session never exceeded 15 to 20 photos before the camera shuts down due to overheat, I'm really regret not picking up the Z1 instead much cheaper and more reliable than this crappy phone, alas its too late
Click to expand...
Click to collapse
Did you give your Z2 a nice bath before this happened? Mine (14W20) too suffered from this issue a few days ago after I washed my Z2 under tap water. Mist condensed under both front and rear camera glass covers after a few hours ! Never had this problem with previous sony phones like XZ, Z1, earlier Z2's. I am not pleased with how things are going with the latest sony flagship currently. Build quality issues (which were relatively rare for sony) seem to be at an all time high for sony with the Z2 IMO ! Sent mine back, stupid sony service guys wouldn't even cover this under normal warranty given that there were no signs of water entry via side flaps! They however agreed to replace under accidental damage cover (which comes free for first 6 months with every new purchase of Z2 in India). Having worst time with sony so far, going for a replacement spree (4th replacement currently under process) seemingly with no end to these issues !
feis said:
Yeah you probably know better, LOL. Even if it is hardware issue, doesnt mean software cant be optimised to deal with it.
Click to expand...
Click to collapse
Buahahahha yeah. Car's engine is faulty, can't ride above 120 km\h so we put limiter.
Problem solved.
Genius.
Burgscheinkerkdeiktraast said:
Buahahahha yeah. Car's engine is faulty, can't ride above 120 km\h so we put limiter.
Problem solved.
Genius.
Click to expand...
Click to collapse
First of all you know nothing and just speculate, yet you talk like its a fact its hardware issue. Secondly that example is ridiculous and just shows how retarded you are. This involves huge amount of data, coding and optimisations, its not something as simple and mechanical as engine. And how come some of us can record in 4k for as long 20minutes?
feis said:
First of all you know nothing and just speculate
Click to expand...
Click to collapse
You speculate that I know nothing.
yet you talk like its a fact its hardware issue.
Click to expand...
Click to collapse
So far it seems so.
Secondly that example is ridiculous and just shows how retarded you are.
Click to expand...
Click to collapse
That example of your attitude shows how silly child you are. End of story.
Until you give a single proof you are speculating, you know nothing, thats the end of story my dear child.
Well I've actually spoke to Sony about this and it's standard operating procedure, and really who cares, it goes away within 24hrs
feis said:
Until you give a single proof you are speculating, you know nothing, thats the end of story my dear child.
Click to expand...
Click to collapse
I assume that you are a kind of payed activist / sympathizer from Sony. If somebody starts talking about Z2 and its hardware issues you come immediately and disprove it..." it is not true the Z2 is a perfect model and only some devices (countable) are affected" and anyway everybody is fool except you. I have been following the topic of Z2 for 2 months but I saw your name many times mainly in that threads where people are talking about faulty devices and you behave like described above. Sorry man but what you are doing is ridiculous...
Personally I have already had two devices but I sent it back because the first one had 2mm gap on right side, with the second one I could make a 4k movie for less than 1 minute. My colleague has also Z2 but neither can he make a 4k video longer than 3 minutes...but you couldn't know about it at this moment...just because you said once only some users are complaining...there are much more than you think but they won't register here...
You say always that is not a hardware issue...everybody can record a movie for different time so everybody has his own android version?
Don't be silly... it is about hardware / assembly issue and not software bug. Of course you can improve the time with hotfix but it won't fix the QA.
So don't be fool and stop behaving like a 8 year old child...
Sony has taken note of this problem on there forum about overheating and closing camera. There will be a fix for it. We will have to wait. I could not imagine Sony would put a product on the market with a hardware failure. That would mean the end of Sony. They will never sell a phone again.
ZolkaZ said:
I assume that you are a kind of payed activist / sympathizer from Sony. If somebody starts talking about Z2 and its hardware issues you come immediately and disprove it..." it is not true the Z2 is a perfect model and only some devices (countable) are affected" and anyway everybody is fool except you. I have been following the topic of Z2 for 2 months but I saw your name many times mainly in that threads where people are talking about faulty devices and you behave like described above. Sorry man but what you are doing is ridiculous...
Personally I have already had two devices but I sent it back because the first one had 2mm gap on right side, with the second one I could make a 4k movie for less than 1 minute. My colleague has also Z2 but neither can he make a 4k video longer than 3 minutes...but you couldn't know about it at this moment...just because you said once only some users are complaining...there are much more than you think but they won't register here...
You say always that is not a hardware issue...everybody can record a movie for different time so everybody has his own android version?
Don't be silly... it is about hardware / assembly issue and not software bug. Of course you can improve the time with hotfix but it won't fix the QA.
So don't be fool and stop behaving like a 8 year old child...
Click to expand...
Click to collapse
Well he's sort of right, it depends on the SD card write speeds I think, I did 8 mins and 9 seconds with a Samsung Pro 64GB.
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ZolkaZ said:
I assume that you are a kind of payed activist / sympathizer from Sony. If somebody starts talking about Z2 and its hardware issues you come immediately and disprove it..." it is not true the Z2 is a perfect model and only some devices (countable) are affected" and anyway everybody is fool except you. I have been following the topic of Z2 for 2 months but I saw your name many times mainly in that threads where people are talking about faulty devices and you behave like described above. Sorry man but what you are doing is ridiculous...
Click to expand...
Click to collapse
Big words from you mr first time poster.
The issue isn't clear, its appears that some with earlier builds had more problems than those with later builds. Implying hardware for some most likely assembly issue. To say its a hardware issue implies a faulty design and there is no proof to support that. And that is what feis is challenging.
And those tweaking things around and improving performance for longer. Software.
Both in concert will improve things. Question is by how much and will it be acceptable.
ZolkaZ said:
Personally I have already had two devices but I sent it back because the first one had 2mm gap on right side, with the second one I could make a 4k movie for less than 1 minute. My colleague has also Z2 but neither can he make a 4k video longer than 3 minutes...but you couldn't know about it at this moment...just because you said once only some users are complaining...there are much more than you think but they won't register here...
You say always that is not a hardware issue...everybody can record a movie for different time so everybody has his own android version?
Don't be silly... it is about hardware / assembly issue and not software bug. Of course you can improve the time with hotfix but it won't fix the QA.
So don't be fool and stop behaving like a 8 year old child...
Click to expand...
Click to collapse
Evidently you've had a faulty unit. Get a replacement or cut your losses and get a refund.
Which will it be ?
---------- Post added at 05:14 AM ---------- Previous post was at 04:51 AM ----------
Dpk1 said:
Did you give your Z2 a nice bath before this happened? Mine (14W20) too suffered from this issue a few days ago after I washed my Z2 under tap water. Mist condensed under both front and rear camera glass covers after a few hours ! Never had this problem with previous sony phones like XZ, Z1, earlier Z2's.
Click to expand...
Click to collapse
Mist on the inside means water got in somehow. Very little.
Dpk1 said:
I am not pleased with how things are going with the latest sony flagship currently. Build quality issues (which were relatively rare for sony) seem to be at an all time high for sony with the Z2 IMO ! Sent mine back, stupid sony service guys wouldn't even cover this under normal warranty given that there were no signs of water entry via side flaps!
Click to expand...
Click to collapse
That is fortunate or they might have refused.
Dpk1 said:
They however agreed to replace under accidental damage cover (which comes free for first 6 months with every new purchase of Z2 in India). Having worst time with sony so far, going for a replacement spree (4th replacement currently under process) seemingly with no end to these issues !
Click to expand...
Click to collapse
ah, so now we get to see what this ADP is worth.
You are persistent that's for sure. The only reason you'd do this is because you had the experience of earlier products.
Maybe things will be better with June import 14w23 is the magic number
Dpk1 said:
Did you give your Z2 a nice bath before this happened? Mine (14W20) too suffered from this issue a few days ago after I washed my Z2 under tap water. Mist condensed under both front and rear camera glass covers after a few hours ! Never had this problem with previous sony phones like XZ, Z1, earlier Z2's. I am not pleased with how things are going with the latest sony flagship currently. Build quality issues (which were relatively rare for sony) seem to be at an all time high for sony with the Z2 IMO ! Sent mine back, stupid sony service guys wouldn't even cover this under normal warranty given that there were no signs of water entry via side flaps! They however agreed to replace under accidental damage cover (which comes free for first 6 months with every new purchase of Z2 in India). Having worst time with sony so far, going for a replacement spree (4th replacement currently under process) seemingly with no end to these issues !
Click to expand...
Click to collapse
I forgot to mention that mine is also 14w20 and I've sent it to the sony repair center and they received the phone and told me that they will contact me within a week after the technician checks it up, I will insist on a replacement or a refund as I'm fed up with this device.
I've always used HTC and never faced any of those silly issues and I've been a huge fan of the Z1 and my brother uses it without a single issue since release, as for the Z2, its the most crappy, issue-infested phone I've ever seen, and whats making me sad is that I've paid top dollar to get it in pre-order
My original Xperia Z started giving me foggy photos before it evidently died (almost died - sticky buttons plus spoiled speakers after rice bag treatment) to washing under a tap water. It probably is the same case here apparently and I suggest you should send it in for warranty. Sony did replace every single part in my Z when it came back, looking at the service log.