Database Users

Cracked S2 screen from a short drop. Depressed.

A really stupid story, and I am sure not that uncommon either. Was in the college cubicle this morning (adult college, English ex-pat learning Finnish) and some bright spark had set the automatic lights at something like 2-3 minutes. Cue darkness and yours truly having the bright idea (no joke intended) of grabbing my phone and using my bright-as-the-sun SAMOLED+ screen to regain composure in pitch darkness and reactivate the lights.
I accidentally dropped the phone from knee height (please, imagination not necessary) onto the tiled floor leaving me with a dim partial screen lightup and many many problems, especially as I use my phone heavily to help with my language course. AAAAAAGGG.
Well, this is definitely going to be a lesson to anyone who doesn't think it will happen to them (one more educated user down, many to go) and haven't invested in a bumper case or at least a silicone cover. The only recourse I am aware of is the screens from aliexpress.com which both cost approximately a 1/4 of what the phone is worth....unless anybody has any better sources they can share?
Before I debase myself further, I have to mention that I am a 35-yr old who moved country with his family and is currently on a government-sponsored language integration course, and is therefore on the equivalent of unemployment-level finances until at least August 2012 with books to buy and all that depressing stuff. My phone is my only real luxury at the moment (cry cry, etc) and has become a lifeline helping me improve my language skills to become employable again in a very skill-oriented country. In that respect it is more than worth its (albeit svelte) weight in gold to me.
Despite me not being an existing contributor here as such, not having accrued reputation and therefore not being seen as an investment, I plan to provide a screen replacement tutorial (laced with comments like "BUY A BUMPER CASE!") when I can afford to buy a new screen. In that respect, I have set up a "Donate To Me" button to the left in my profile chit:
<<<<<<<<<<
....which I hope people would be goodly enough to use anonymously to help ease my transition through my S2 limbo. Please understand that this is not invitation to deride me for my stupidity in not buying a case yet (practical lesson learnt already, believe me) or to comment on the validity of my request in what is to me a very troubling time.
I'll be ordering the new screen at the end of the week. This is the first picture of the intended tutorial:
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I am a fairly good photographer and document writer, if that is my one saving grace in this instance. The first wag to suggest I sell my camera or my PC gets the dogs set on them!
Source links for replacement screen assemblies:
http://www.aliexpress.com/store/905...ng-Galaxy-S-II-2-i9100-Super-AMOLED-Plus.html
http://www.aliexpress.com/store/905...-Flex-Cable-For-Samsung-Galaxy-S-2-i9100.html
My email is carldotmaltby.at.googlemaildotcom for donations. Even half a Euro here or there helps ease the sting.
If you can't be generous, please be nice.
Or in Finnish, "jos sä et voi olla antelias, ole silti kiltti".
In addition, if you live in Satakunta and need guitars/basses set up and/or repaired then I can do this for a very reasonable fee. I will also have plenty of woodland mushrooms for sale. I make a mean curry. I know far too much about Matsumoku-era Japanese Aria guitars. I can still remember most of my Sinclair Spectrum machine code. I helped to prove from geotechnical data that there is a continuous layer of impermeable clay below the Stratford Olympic Village site preventing migration of contaminants buried beneath the multi-million pound development thereon from leaching into sensitive waterways. I can calculate weight bearing and design roof trusses for lots and lots of snow. I ran 10km in a very slow 59m 52s once. I came second in an egg and spoon race when I was four. I invented one of the first network instant messaging systems in 1991 using BBC BASIC and various network hacks. I then implemented it in Winword. I know far too much about brasses. I have three points on my driving licence that I should have had removed seven years ago. I can't ice skate. If any of these skills or lack of are capitalisable to you, drop me a PM....!! Callers are standing by.

Gutted!!!
Do you not use some sort of case?
I use a great rubber one that in VERY close to the phone so doesn't even look like i use one!
Looks good and would save my phone if i ever dropped it

Ouch...
Many sympathies. And good luck learning Finnish, it's horribly tough. I gave up and learnerd Swedish instead from my Finnish ex - helluva lot easier.

@OneZeoN - I've never actually used a case before, and it is only recently (well, July 2010) when I bought my first large format screen phone. Before then They were semi-bricks like my Nokia 5800 Xpress Music which you'd need to stab with an icepick to damage. My original Galaxy S never failed either. I've always been very careful (or lucky).
I guess I fell for the svelte design and feather weight of the S2. It's a shame that form is taking more precedence over function in some kind of counter-productive race on thinnest-flattest-lightest-shiniest, as the walls of material physics are being hit hard. Shock-absorbancy doesn't marry well with thin and stiff as my S2 proves.
I'm going over whether to run a silicone skin or a proper bumper case. Given that every Euro counts at the moment (upcoming school books and my wife needs a nurse uniform "for school", woof) I'm a little worried that silicone might not provide the protection and assurance an expensive phone like an S2 really needs. As you say, more than likely better than no protection!
@B3311 - Finnish is unfeasibly hard. That said, it is very logical like German is. You can read Finnish straight from the page and even if you don't know the words or the sense of what you are reading, everything can be vocalised. The grammar is the problem, cramming that system into your head and then realising you haven't had time to absorb any vocab so you have nothing useful to say. I keep telling myself that two years of intensive language courses will pay off for the rest of my life. Swedish is easy, yes.

Does it affect the way your screen renders things or is it only on the gorilla glass?
My friend dropped his belt buckle on his LG Optimus 2X and cracked his gorilla glass but it still turns on and renders without problems. He sent it back to LG and got a replacement (only the glass) for $5 + $10 service fee.
Or maybe this can help?

Thanks for the link. My glass is immaculate and the crack is in the screen component mounted beneath the glass itself.
More than a little polishing required here!
<edit: apologies for the bad photo. snap decision and not set up fully hence the reflection!>

If you find a source for the bits, I would be pleased to hear about it.
My buddy's son did the same thing, but the display underneath is OK, but the glass is cracked. He now has my spare gel case, but needs to find a new glass.
Someone else, with an iPhone 4, told me his agent charged £180 to replace the glass when he did it.

The screen, glass and bezel seem to comprise one unit. I haven't taken my S2 apart any further than the rear plastic cover and bezel as I only really want to try this once I get around to replacing the screen for real. It seems it will be a "full body transplant" of all components and boards from the old damaged (well, killed) screen straight across to the new unit.
A full teardown is available here:
http://www.ifixit.com/Teardown/Samsung-Galaxy-S-2-Teardown/5861/1
...and a little-too-quick-for-my-liking video on YouTube:
http://www.youtube.com/watch?v=QKztg1ra4-0
Most of this evening will be spent looking for sources. Amazon and "Ali Express" seem like the most likely sources, however I haven't even found suggestions here really. Has nobody broken their S2 yet, unlike me?
I'm marginally concerned about ordering from a random Chinese site, however since it likely won't come from anywhere else what can I do? X'D
Oh, and despite my apparent light-hearted posting I am still depressed. Levity in the face of gravity and all that.

"Disassembly" in pic slideshow.
http://www.youtube.com/watch?v=VYNy0ODQ26A

Has anybody had any experience with this company? Going to ask this in the accessories section also.
http://www.repairsuniverse.com/samsung-galaxy-s-i9000-lcd-touch-screen-digitizer-replacement.html

I sympathise with the OP. I cracked the glass to the left of the home screen button, it shattered in an area 6 x 10 mm and propogated from the bottom left hand corner, with 4 long cracks running into the main screen area. Fortunatly for me the it still works and the long cracks are very fine and not too distracting.
It was in my pocket when it happen and i don't recall bashing into anything. I assume it was a glancing blow from the handle of a cupboard door which matches the hight where my phone would sit in my pocket. When I first pull it out I thought I had my friends phone (HTC Touch HD2 since he has cracks from where it fell from his bike) gutted when I realised what had occurred.
I have looked up service centres in the uk and was sent to CPW in Bristol, spoke to "the Tech Guy" they quote £150, 2 days lead on the part (incidental anecdote: and their engineer isnt in because he has a bad back. The guy told me had had a similar crack in his sgs2.) Have found others offering fitting for £125 but would much prefer the recommendation of a stranger on a website i lurk in . I have put a cheap screen protector on top so not to loose further glass.
anyway good luck.

Small donation sent. Good luck.

Thank you! I really appreciate it and the other donations made so far. I calculate that I am about 2-3% of the way there already. I think I remember where my anti-static wrist strap is also! I just need to locate a SAMOLED+ screen replacement.
I believe I will need to inspect the screen assembly when it arrives, as this may not involve a "full body" transplant and might just require the Gorilla glass debonding from the bezel rather than a full disassemble. I'm not sure which of these I actually prefer however...
@s1lvf1sh - those propogating cracks must be a complete nightmare as any pressure will surely apply stress along them! I don't know whether the glass can be replaced on its own as it seems to be that it is bonded to the SAMOLED itself. Perhaps this goes some way as to explaining the high cost of glass replacement services? I hope to see Samsung using flexible AMOLEDs in the next couple of years, as they appear to be all but immune to convential damage.
....and unconvential damage....
http://www.youtube.com/watch?v=f8S8tbQMp2k

Pulled the trigger on a new SAMOLED screen from a UK reseller for a reasonable price. Should arrive next week, so unless I get some good time during the day that week I will be documenting the replacement process next Saturday and uploading the same or the next day or thereabouts.
Thanks to everybody that made donations. Found out yesterday that my next language book will cost me €49(£42) which is a serious dent in our general finances alongside this new screen and my intended bumper case. Any supplementary donations are always welcome of course! :-D
Whilst I am on-topic; if any steps of the transplant process need documenting in specific detail, it would be a good time to discuss those now I guess.

I'm no expert here..... but on my O2 mini I had many a year ago I had the screen go garbled like that after i dropped it. Now I understand that this phone is a amoled where my O2 was an lcd but I found the problem with the O2 was the flat cable connection for the screen to the motherboard....
Just a thought and doubt your problem is the same but you have to pull the phone apart anyway so worth a check.

pbrown77 said:
I'm no expert here..... but on my O2 mini I had many a year ago I had the screen go garbled like that after i dropped it. Now I understand that this phone is a amoled where my O2 was an lcd but I found the problem with the O2 was the flat cable connection for the screen to the motherboard....
Just a thought and doubt your problem is the same but you have to pull the phone apart anyway so worth a check.
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It's unlikely that I am the first person with a broken S2 LCD/LED given the number of them up for sale out there. In that respect any fatal design flaws should have been reported by now, so I doubt it will be a similar problem however I never rule anything out until I have appropriate evidence so I will definitely examine the damaged screen and trace the source of the crack back through to the initial shock transmission point in the (relatively) inelastic case.
In other news, I am heavily tempted to buy an aluminium Taurus case.

don't buy the story. My SG2 fell down 3times. One time even from more than 2.5 meters hight. No impact on any function so far.
sorry, but wish you good luck anyway. May God give you power to manage your life with honour.

Story? It's far from being a story at this end of the Internet! I'm stuck with "using" a GT-S3370E whilst I've been rejigging money to cover this repair and have discovered the downside of syncing all your contacts with your Google account....when you move backwards to an older phone that can't do that, you find that you have no numbers on your phone. Bleh.
Good luck with dropping your phone "successfully". Most people just don't get second chances you know? Just happy that I'm living my life honourably under my own steam thanks.
PS. A big Saturday handshake to the last donation received! Makes me feel a hell of a lot less "out in the cold" from my little disaster.
PPS. Missing Android.

Feel with you. Made my first scratch today dropping mine from knee height as well...Luckily its at the edge of the screen and barely visible.
Sent from my GT-P7500 using Tapatalk

bingoking said:
Feel with you. Made my first scratch today dropping mine from knee height as well...Luckily its at the edge of the screen and barely visible.
Sent from my GT-P7500 using Tapatalk
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No scratches in mine. I suppose that just makes it worse, that I wrote off a pristine Gorilla Glass screen by cracking the LED underneath. I hated the scratch in my original S. 3mm right down in the middle, two-thirds down. Grr.
Considering a Zonus leather wallet case instead of a bumper. Not a fan of the portrait ones though. A little too Star Trek communicator for my liking....reminds me of Ace Ventura too....

Ahh, yes. Monday... beginning of the week. Oh! And the screen on my Nexus 7 cracked.

Not really sure how it happened. I had the thing in my pocket, as I had done no less than 300 other times. Never sat down or had anything else in my pocket, etc. Just did it as I was getting other things together to go out the door. Went to get in my car, took it out of my pocket and got inside. When I set it on the passenger seat I took notice to what I thought was a hair. Of course, it wasn't a hair. It was a crack. I sat the thing on my passenger seat, and drove to work, which is like... 500 yards away... looked over to pick it up and go inside and I had a second crack branched off of the original. Nice.
I did not have noticeable screen lift or creaking of any sort. Previously I had applied a good amount of pressure by hand to the area to see if I could duplicate what other users were talking about, but I never could. If I had to judge, based on insanely crazy ADD assessments, I would say I had the ever so slightest amount of screen lift on the left side. I'm talking a difference of about a thickness of a sheet of paper, and the ridge on the left still existed, even though I would have to say it may have not been as deep as the right side.
So now I'm kind of wondering what to do. I've never worked on a tablet, but I've taken apart countless laptops and even done LCD swaps on them. Part of me wonders if I should just purchase a new screen for it. I mean, can you do that? I'm looking around online and I'm finding LCD replacements, but I'm not sure what to think of them, as it's the glass that cracked. Is the surface glass/LCD panel itself all one unit?
I'm halfway debating that I un-root this thing (since ASUS seems to be a hater in that department) and send it back to ASUS for repair. Of course, it'll be a 2 week turn around, which is awesome, and I'm not even sure if it'll be covered. I always felt a screen crack was a hard thing to argue. Something involving pressure had to do it, but oddly I have no explanation for it.
I have no idea, overall... what do you guys think? I began to really use the tablet a lot, and I even just got the thing fully rooted to use USB OTG with it and my 500GB external HDD packed of stuff, which I thought would be nice on a trip coming this October.
tl:dr, screen cracked, which solution?
Purchase new LCD replacement, install myself. Pros - could epoxy any weak area on the left side. Cons - it's a repair that costs money that I'm not sure is justified on such a new unit
Un-root, return to ASUS, hope there's no hassle. Pros - could be free warrantied repair. Cons - is it "really" fixed against left-side screen problems? And LOL @ having to un-root.
Sell cheap on Ebay, set cash aside, wait for something else. Pros - maybe something better is soon to come? Cons - I'm down a device for what could be a semi lengthy time, which I had begun to use as a personal laptop replacement (between desktop and tablet, it was a pretty solid combo for me)

First of all, can you please verify that the left side of your screen is actually below the bezel?
Here is the best way to check I've found.
http://forum.xda-developers.com/showthread.php?p=30720892#post30720892
Even if the screen lift is subtle enough to ignore, there's going to be an equally subtle amount of flex. That means repetitive stress, and there have been user reports of lifted screens cracking under normal use.
http://forums.androidcentral.com/google-nexus-7-tablet-forum/201712-screen-lift-but-lazy-return.html
And here is a post by someone like yourself who went to ASUS about it. They sent him a fruit basket with his replacement of course.
http://rootzwiki.com/topic/32838-cracked-screen-upload-picture-please/
Although the cause of your crack is unverified, I don't think we should assume that it happening on the left side is a coincidence. Your experience is consistent with other reports.
I personally returned three units for minor screen lift and asked for a refund on the third because I decided to treat this as a potentially serious issue. In my opinion, only customers who trust the Play store warranty implicitly should consider tolerating a hair of separation.
I hope you can resolve this with ASUS. It's a longshot but worth trying.
And by 'resolve' I mean convince them to recognize this as a manufacturing flaw before sending it in.

pxlitup said:
convince them to recognize this as a manufacturing flaw before sending it in.
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There is demonstrably a manufacturing flaw with the N&'s screen LINK
Any flexing is out with the design parameters of any hard glass touch screen and as such flexing will lead to premature failure.

I understand. I've been retracing my steps all morning and I'm downright baffled at what I did to cause this. I had the tablet on the kitchen counter, along with my keys, phone, and laptop bag... put the phone in one pocket, tablet in another, walked outside, took tablet out of my pocket, and bam - I saw it. So it's a matter of about 9 steps I took to my car. No stairs, no epic falls on my rear end, nothing like that. It's because of that (coupled with the fact it happened on the left side) that I'm wondering if it is some more food for thought in regard to it being a design flaw.
pxlitup said:
And here is a post by someone like yourself who went to ASUS about it. They sent him a fruit basket with his new one of course.
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Apologies... I'm unsure if the fruit basket/new tablet was sarcasm or if I somehow missed it. Are you suggesting that ASUS repaired his cracked screen without issue??
And by 'resolve' I mean convince them to recognize this as a manufacturing flaw before sending it in.
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Well, I somewhat tried to do that over the phone just now. I didn't have my serial number handy but I did everything I could aside from giving them the serial number, so I need to call back later when I can get the box and give them the rest of the info. As I talked with the rep, I explained to him I've done a great deal of reading about the Nexus 7, and I stressed that the left-side screen issues don't seem to be exactly uncommon. He said the most common thing he hears about screen cracks is when people have the tablet sitting in extreme hot/cold and reverse the temperature quicker than they realize. Meaning if they leave the tablet in their car overnight and it's cold, bring it inside and use it while sitting against the fireplace, then they may face the issue. I stressed two or three times that I had no idea how this happened and that I applied no pressure to the tablet to cause this. He said if ASUS finds that it's customer caused, you'll have the option to pay for the repair and have it sent back. Otherwise, you'll get it repaired and sent back without question.
I know with him being on the phone and not having seen this issue personally it's hard for me to assure him that this is either a fluke thing or a design flaw, but he didn't really seem too concerned (or aware) of what issues I brought up that I've heard about from the Nexus 7. I mentioned that some users reported that their screw seemed to be too long, causing an unevenness and therefore a perfect storm often resulting in a cracked screen. I also brought up other various screen separation issues, but he seemed to be unaware of them. Granted, he's just the front end phone support rep, so maybe he doesn't know as much as the techs do who actually work on the devices.
That being said, I'm not sure that I can get a guaranteed feeling before sending it in that this will be covered under warranty. All I can really do is wait to hear back from them and if they come back and say it was caused by customer negligence, to be aware of the facts in regard to what screen issues are out there to make for a compelling counter-claim. I'm doubtful it'll matter, though. It's not like it's an internal issue where the CPU seized up, something beyond customer control. Hopefully this won't be a headache...
In other news, I didn't use my tablet since the screen is of course cracked, but I just realized the entire touch interface is not working either.
Perfect start to the day. :good:

JaSauders said:
I understand. I've been retracing my steps all morning and I'm downright baffled at what I did to cause this. I had the tablet on the kitchen counter, along with my keys, phone, and laptop bag... put the phone in one pocket, tablet in another, walked outside, took tablet out of my pocket, and bam - I saw it. So it's a matter of about 9 steps I took to my car. No stairs, no epic falls on my rear end, nothing like that. It's because of that (coupled with the fact it happened on the left side) that I'm wondering if it is some more food for thought in regard to it being a design flaw.
Click to expand...
Click to collapse
Screen lift would explain it. Check your tablet more thoroughly using the following guide, and take a photo if possible.
http://forum.xda-developers.com/showthread.php?p=30720892#post30720892
If your lift is significant enough to be discovered by this visual test then it will not be difficult to prove.
Apologies... I'm unsure if the fruit basket/new tablet was sarcasm or if I somehow missed it. Are you suggesting that ASUS repaired his cracked screen without issue??
Click to expand...
Click to collapse
Click the corresponding link?
ASUS told him to take a hike.
Well, I somewhat tried to do that over the phone just now. I didn't have my serial number handy but I did everything I could aside from giving them the serial number, so I need to call back later when I can get the box and give them the rest of the info. As I talked with the rep, I explained to him I've done a great deal of reading about the Nexus 7, and I stressed that the left-side screen issues don't seem to be exactly uncommon. He said the most common thing he hears about screen cracks is when people have the tablet sitting in extreme hot/cold and reverse the temperature quicker than they realize. Meaning if they leave the tablet in their car overnight and it's cold, bring it inside and use it while sitting against the fireplace, then they may face the issue. I stressed two or three times that I had no idea how this happened and that I applied no pressure to the tablet to cause this. He said if ASUS finds that it's customer caused, you'll have the option to pay for the repair and have it sent back. Otherwise, you'll get it repaired and sent back without question.
Click to expand...
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If you can provide some evidence that your screen wasn't flush that should improve your chances.
ASUS is not a company that cares. The best you can do is legitimately present your case to a rare CSR who does.
Calling unprepared and baffled isn't going to work. Don't threaten, but you'll need to be assertive and better informed.
I know with him being on the phone and not having seen this issue personally it's hard for me to assure him that this is either a fluke thing or a design flaw, but he didn't really seem too concerned (or aware) of what issues I brought up that I've heard about from the Nexus 7. I mentioned that some users reported that their screw seemed to be too long, causing an unevenness and therefore a perfect storm often resulting in a cracked screen. I also brought up other various screen separation issues, but he seemed to be unaware of them. Granted, he's just the front end phone support rep, so maybe he doesn't know as much as the techs do who actually work on the devices.
That being said, I'm not sure that I can get a guaranteed feeling before sending it in that this will be covered under warranty. All I can really do is wait to hear back from them and if they come back and say it was caused by customer negligence, to be aware of the facts in regard to what screen issues are out there to make for a compelling counter-claim. I'm doubtful it'll matter, though. It's not like it's an internal issue where the CPU seized up, something beyond customer control. Hopefully this won't be a headache...
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The screw theory and other warranty friendly experiments have been pretty much discredited.
Here is the current working theory for why the left side is able to lift up, summarized by yours truly because it's easier to find my own posts, but trust me that this has been corroborated by several teardowns.
http://forum.xda-developers.com/showthread.php?p=30707430#post30707430

I took no less than 30 pictures. It's impossible to really grab a solid image of what's going on. Here's the best I could do.
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The screen lift you see is definitely worse now than it originally was, likely due to the actual crack relieving whatever pressure the screen was previously under.
If you notice, there's two cracks on the left side. The one that's a bit more rounded and lower on the left side was the original. As I said, I got in the car and went to work a mile away. Once I took another look, a second crack appeared - which is the one that shoots up the left side of the screen.
Fingers crossed.

JaSauders said:
I took no less than 30 pictures. It's impossible to really grab a solid image of what's going on. Here's the best I could do.
Click to expand...
Click to collapse
You need to take a better picture, preferably without the trippy reflection, but the edge of your screen is definitely higher than the bezel.
That's a very good thing.
The screen lift you see is definitely worse now than it originally was, likely due to the actual crack relieving whatever pressure the screen was previously under.
Click to expand...
Click to collapse
This photo proves that the left side of your screen is higher than the bezel, and if you explain that your screen was lifting up before it cracked -- which it almost certainly was, even if you failed to notice it before -- then you have as good a chance of ASUS honoring your warranty as anyone.
I suggest that you correspond with ASUS and try to get them to acknowledge that this doesn't appear to be your fault before sending it in. You would need to get their assessment of the photo to do this, probably via email.
If you notice, there's two cracks on the left side. The one that's a bit more rounded and lower on the left side was the original. As I said, I got in the car and went to work a mile away. Once I took another look, a second crack appeared - which is the one that shoots up the left side of the screen.
Fingers crossed.
Click to expand...
Click to collapse
If ASUS tries to screw you, try explaining what happened to Google Support. Although you didn't buy your device from the Play store, Google may take an interest in your case if ASUS fails to honor its warranty by accusing you of causing a well known manufacturing flaw.
You did buy this from somewhere other than the Play store, correct?
I'm just making sure you understand that Google handles Play store warranties. You wouldn't need to deal with ASUS at all if you ordered it there.

Thanks for your response. Yes, I bought it from Wal-Mart. Right now I'm almost wishing that I bought it from the Play store as Google sounds like they offer significantly better support than ASUS.
I know I need to take a better picture as well, it's just what I had at the time, so I at least wanted to give you guys some degree of a visual.
I did end up getting through to ASUS a 2nd time (had to call back because I didn't have my SN handy). The call ultimately got disconnected. No idea what happened... I heard him, he didn't hear me. I did explain in the conversation that I am well aware of what issues exist and I want this thing repaired. It's a C60 model, which sounds like the first gen with the questionable issues at hand. He did however say, well the one curve ball is, the techs are going to ask a very valuable question - was the device sent out with a cracked screen?
I pretty much almost went off the deep end there. I said, do me a favor, and take down these notes. There is a design flaw. Period. Google acknowledged it. ASUS should too. My device fell under this category. This issue will be addressed and repaired by ASUS.
At this point he sounded to be more "on the same page" with me, so we went to go through the RMA process, but then the call got wacky. I have to admit, I am exceptionally concerned about the comment he made. How on earth can they base cracked screen repairs on a premise like that.
At any rate, we'll try calling back again. Hopefully there won't be a headache, but I'm not convinced it'll exactly be easy. The tablet otherwise is in absolute perfect shape, so there's definitely no sign of a drop, etc. Who knows, maybe ASUS will surprise me?
EDIT - also, their on hold "did you know?" messages are enraging me. "Did you know that if you have a single bright or dead pixel on your LCD screen, ASUS will replace the entire thing for free?"
Don't worry. I wrote that little tid bit down for later reference if this turns into a fiasco. :good:

Well, I'm sending the gizmo back today. I'm questioning how I should handle it. ASUS really has me on edge since their warranty support seems extremely sub par based on what some users said already about repairs. Also, based on the fact the one rep I spoke to said it's unlikely they'll fix it without charging me sent me through the roof, as he said there's no design flaws - despite the fact Google has even said that... maybe include a picture and a short note in the box:
"Here's a picture depicting the screen lift that had existed prior to the crack forming, which is directly in line with the design flaw that plagued a few of the first generation devices that Google has confirmed. Hope this helps."
I don't want to come off as if I want to pick a fight, but I'm just on edge due to what the rep told me. On the flip side, I could always wait until they call me saying they'll charge me, then go from there. Meh.

Cracked Camera Glass. Another build quality issue?

I've had my One from Rogers Canada since launch day last Friday.
I've been reading all the issues here about the build qualities of this phone. Mine has a hair gap on the top and the screen also rises slightly at the top edge. I've decided that these were ok and happily used my phone with great care.
No I do not have a case, and neither did I use a case for my previous Samsung Infuse which I used 2 years without dropping it ever.
Today when I turned my One over, the camera glass was cracked! It looks like it got hit somewhere and just gave in. Seems pretty impossible as the rest of the phone is in perfect condition without a single scratch. I keep the phone in my pocket top down, screen facing inwards as I always have in the last few years.
This is so frustrating...I'm afraid if I get an exchange I'll end up with one or more of the several build issues that people have been seeing.
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You will get an exchange for a damaged phone that was caused by you (intentionally or unintentionally) ? They should kick you out of the store for asking that or hang up on you if you call to simply get it exchanged without paying for the damage.
People these days .....

Probably wasn't a high impact hit. You probably leaned on the corner of a table or something without realizing it and the pressure from the corner was focused all on that point.

The do not believe that I should be held responsible for this glass. It should point to the fact that the glass might have been fractured slightly so that slight pressure pushed it in from the beginning.
The argument is that I have used this phone for 3 days, taking exceptional care of it, and ended up with a cracked camera glass as opposed of my previous phone, which I used for 2 years and doesn't have a dent in its plastic, let alone cracked glass.
Also, why be so offensive Mr insomnia? Is the fact that the One's build quality is way lower than expected hurting your fanboy heart?

Probably be a great time to buy a case, don't you think?
Sent from my HTC One using xda app-developers app

it seem like has been hit by a bullet , maybe HTC One saved your life !

Feel sorry for you bro. I am getting a leather pouch this weekend to avoid any damage to my One
Sent from my Nexus 10 using XDA Premium HD app

even if you didn't do this, You're going to have a hell of a time proving it. You very well could have just leaned on it too hard during the day and put pressure on the glass. You need a real friendly service rep to accept the possibility there was a previous fracture

10 years ago if this were a psp or gameboy we all knew we were sh1t out of luck and that it was our own fault. We "deserve" nothing.
Clowns

mettleh3d said:
10 years ago if this were a psp or gameboy we all knew we were sh1t out of luck and that it was our own fault. We "deserve" nothing.
Clowns
Click to expand...
Click to collapse
Times have changed, customers expect more because companies are providing more. If I can get better quality service why would I settle for less?
Also, phones shouldn't be designed with cases in mind. I shouldn't need to have a case for my phone to prevent camera glass shattering through normal daily use.
I'm heading back to the store tomorrow and see if I get a nice rep to help me. I'll let you guys know

jackwu95 said:
Times have changed, customers expect more because companies are providing more. If I can get better quality service why would I settle for less?
Also, phones shouldn't be designed with cases in mind. I shouldn't need to have a case for my phone to prevent camera glass shattering through normal daily use.
I'm heading back to the store tomorrow and see if I get a nice rep to help me. I'll let you guys know
Click to expand...
Click to collapse
Are you 14?

mettleh3d said:
Are you 14?
Click to expand...
Click to collapse
Move along. For all we know OP may have raised an important point. Just because you don't believe him doesn't mean he's at fault. If you don't have anything relevant to contribute then beat it.
OP, keep us posted. I haven't run across anything like that with my device. Do you use the phone to the point where it gets quite hot?
Sent from my HTC One using xda premium

mettleh3d said:
Are you 14?
Click to expand...
Click to collapse
If he is 14, you must be 3

You're not the only one having this problem. One guy on a french forum had exactly the same thing, he couldn't explain it.
Here's his picture of the cracked camera lens :

thegregulator said:
Move along. For all we know OP may have raised an important point. Just because you don't believe him doesn't mean he's at fault. If you don't have anything relevant to contribute then beat it.
OP, keep us posted. I haven't run across anything like that with my device. Do you use the phone to the point where it gets quite hot?
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Thanks! Don't worry though, I'm trying to point out this problem and see if anyone else has similar experiences and we can pinpoint an issue.
I don't game on phones at all, so my device usually stays quite cool. It does warm up a bit after ~10 minutes of screen time but I doubt that could cause any issues.
fidelcstrl said:
You're not the only one having this problem. One guy on a french forum had exactly the same thing, he couldn't explain it.
Click to expand...
Click to collapse
That is interesting, thanks for sharing this, I'm looking out to see if anyone else is seeing this.
Just in case this starts happening more, my phone is from batch FA346W
Was raining the whole day today so didn't go to the store, will update once I do

Hm, might have been that the phone got hot enough to make the metal expand faster than the glass....

Not that I doubt you on for your mishap. But knowing Rogers and their ways - my family has been with them since they were still AT&T - you will need hell of a lot of explaining to convince the CSR to make them comply to your exchange request. And online sources won't make much of a statement in their mind. Try play the loyalty card and plead for forgiveness.
As to the picture above, it seems more like an impact hit as the glass seems to fracture in the center of the piece and the cracks don't extend to the edge.

Looks like the phone was abused. Hope you have Insurance because that is definitely not a warranty issue
Sent from my HTC One S using Tapatalk 2

Hi OP,
not meaning to be patronising but the glass is more brittle than the casing with lower impact resistance. so a load that might not necessarily damage the casing will more than likely damage the glass. the chances that the damage is simply contained to the glass region though is odd and one would expect there to be at least some signs of wear/ scratches etc even close to this region as in a typical case.
the main thing is how it happened which appears to be the mystery and the exchange will ultimately be based on this. looking at your picture it looks like an impact dead on the centre of the glass from the outside in. hard to be totally certain considering your pic.
i cant think of a viable scenario though other than something along the lines in my first paragraph considering the metal is in perfect condition.
i would just tell them what you have stated.

Hi OP,
I had exactly the same problem. My unit was only a day old with not a single blemish anywhere on the handset besides the crack on the camera. In fact I'm fairy certain it cracked whilst resting on my table which I found to be very odd. Anyway I did manage to get a replacement with very little hassle.
A note to some other users:
In an incident such as this the consumer is entitled to a refund or replacement or a repair depending how old the item is since purchase. There is even further statutory protection specifically under the sale of goods act. This is an expensive (£500) phone and as such it's quality and durability should be commensurate to the price paid. Thus if the OP can establish the crack happened without having dropped the phone or damaging the phone in some other way then he will be entitled to a replacement which seems likely as there are no other scratches or dents anywhere else on the unit.
I am open to listening to others' opinions but should stress that I am a lawyer and therefore am quite knowledgable on matters such as this.

Another "Camera Lens Scratched" thread... w/ pics @ 230x microscope!

So I finally got around to taking pics/video with my 230x usb microscope... this thing looks horrible (and its visible to the naked eye). I can't believe some of you guys (with at&t phones?) haven't seen this? Definitely not cracked... its scratches for sure. see how they fade out on the edges?
WATCH IT ON YOUTUBE HERE best viewed in 480p
Here it is at 60x for an overall view:
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230x:
As a comparison, I also took pics of my Gnex that I have had for over a year and a half in all different environments... with and without a case.
60x:
230x:

Very cool pics, I mean, sucks about our lenses, but cool pics!

Darn it. How do they expect me to be a professional photographer with that?

I though the camera lens are suppose to super scratch resistant. does this mean G2 use low quality lens?

Crap so I can see the scratches on mine . I guess I'll return mine
Sent from my VS980 4G using XDA Premium 4 mobile app

Is this serious? Are we putting our phones under microscope just to see some microscopic scratches that obviously is invisible to the naked eye and probably does not affect picture taken?
This is the typical OCD thread taken to the other level.
Sent from my LG-D801 using xda app-developers app

I'm sure that chicken didn't have a scratched lens on his helmet cam.

i actually had 1 big scratch on mine that was visible too.i return it.
Sent from my SGH-I747 using xda app-developers app

shook187 said:
Is this serious? Are we putting our phones under microscope just to see some microscopic scratches that obviously is invisible to the naked eye and probably does not affect picture taken?
This is the typical OCD thread taken to the other level.
Sent from my LG-D801 using xda app-developers app
Click to expand...
Click to collapse
Yes this is serious... And I think it's a valid issue. Especially when they are advertising that this phone has a glass lens. Apparently you didn't read the op... "and its visible to the naked eye" very visible. These aren't microscopic scratches, I just wanted to see what was going on at a deeper level, especially since some are saying that these are just micro-cracks.
What's odd is that I don't have any of these scratches on my bare screen (which I've been using with out a screen protector for most of the time).

So the real question is... Do these scratched make a real difference in photo quality? Are there any camera/photo nerds that can chime in? I take photos and I can't tell. I don't have a g2 with a good lense to compare against.
Sent from my VS980 4G using XDA Premium 4 mobile app

Met with LG rep...the lense is real sapphire crystal. Its possible some crystal may show imperfections especially magnified to that level. Exchange the phone or find out how to polish crystal to eliminate the scratches
---------- Post added at 11:13 AM ---------- Previous post was at 11:10 AM ----------
shook187 said:
Is this serious? Are we putting our phones under microscope just to see some microscopic scratches that obviously is invisible to the naked eye and probably does not affect picture taken?
This is the typical OCD thread taken to the other level.
Sent from my LG-D801 using xda app-developers app
Click to expand...
Click to collapse
O.P, what made you decide you wanted to do this?

tiguy99 said:
Met with LG rep...the lense is real sapphire crystal. Its possible some crystal may show imperfections especially magnified to that level. Exchange the phone or find out how to polish crystal to eliminate the scratches
---------- Post added at 11:13 AM ---------- Previous post was at 11:10 AM ----------
O.P, what made you decide you wanted to do this?
Click to expand...
Click to collapse
I don't see any scratches on mine so i want to buy a microscope now. Damn you OP!

Wow just wow it has come to this!!!! First off its to close to the shutter to affect anything and really come on get over it. Ive had mine for a month and run it nude no scratches on my screen or camera and im far from careful, humm maybe i should get a microscopic and nit pick.....naw i like mine too much

god i hope this is a joke thread

SOLUTION
I just noticed this same issue on my two week old G2 this week. I treat my device just like my first born, so I wasn't shocked when I discovered the issue was caused by defects in the glass. I went down to the store to exchange it within my fourteen day window and they gave me the middle finger, stating that they "couldn't exchange it for the same device, only for a different brand, and if they did give me a new G2 they would lose money on the cost of the original phone". I thought that that was a ridiculous policy, why would I want to get a different device, when two weeks ago and after months of consideration it brought me to the store for the unique look and experience of the G2. I bought the G2 for several reasons: screen quality- type and size, battery life, camera quality, and overall customization of the experience(none of which I wanted to sacrifice), so I walked away without a replacement. Two days later I went down to the store again to provide them with even more evidence (since it had gotten worse over two days), and they agreed that it was defective, but wouldn't do anything because I was now out of my two week window (BASTARDS!). They gave me this number for Verizon warranty issues 1-800-922-0204 or *611 from your phone to get it replaced under the one year warranty, which was a pleasant experience. Thanks to all of the community on XDA and Android Central I was able to utilize their information as evidence to Verizon customer service, and now there is a shiny new one on its way. I just thought I would share my story and maybe alleviate someone else's frustration. Hopefully with my new TPU case from Tudia, it will help protect this apparently fragile phone!

zhawk777 said:
I just noticed this same issue on my two week old G2 this week. I treat my device just like my first born, so I wasn't shocked when I discovered the issue was caused by defects in the glass. I went down to the store to exchange it within my fourteen day window and they gave me the middle finger, stating that they "couldn't exchange it for the same device, only for a different brand, and if they did give me a new G2 they would lose money on the cost of the original phone". I thought that that was a ridiculous policy, why would I want to get a different device, when two weeks ago and after months of consideration it brought me to the store for the unique look and experience of the G2. I bought the G2 for several reasons: screen quality- type and size, battery life, camera quality, and overall customization of the experience(none of which I wanted to sacrifice), so I walked away without a replacement. Two days later I went down to the store again to provide them with even more evidence (since it had gotten worse over two days), and they agreed that it was defective, but wouldn't do anything because I was now out of my two week window (BASTARDS!). They gave me this number for Verizon warranty issues 1-800-922-0204 or *611 from your phone to get it replaced under the one year warranty, which was a pleasant experience. Thanks to all of the community on XDA and Android Central I was able to utilize their information as evidence to Verizon customer service, and now there is a shiny new one on its way. I just thought I would share my story and maybe alleviate someone else's frustration. Hopefully with my new TPU case from Tudia, it will help protect this apparently fragile phone!
Click to expand...
Click to collapse
thanks for the update. when you get the new one we will be expecting a full camera report . im just curious if this is standard on all units

Standard lmao, mine doesn't have a single scratch on the camera but than again i dont have an electron microscope trying to find a flaw in my junk so i can exchange it for whatever reason.

Mine's fine. No scratches here.
Sent from my LG-D803 using Tapatalk 4

zhawk777 said:
I just noticed this same issue on my two week old G2 this week. I treat my device just like my first born, so I wasn't shocked when I discovered the issue was caused by defects in the glass. I went down to the store to exchange it within my fourteen day window and they gave me the middle finger, stating that they "couldn't exchange it for the same device, only for a different brand, and if they did give me a new G2 they would lose money on the cost of the original phone". I thought that that was a ridiculous policy, why would I want to get a different device, when two weeks ago and after months of consideration it brought me to the store for the unique look and experience of the G2. I bought the G2 for several reasons: screen quality- type and size, battery life, camera quality, and overall customization of the experience(none of which I wanted to sacrifice), so I walked away without a replacement. Two days later I went down to the store again to provide them with even more evidence (since it had gotten worse over two days), and they agreed that it was defective, but wouldn't do anything because I was now out of my two week window (BASTARDS!). They gave me this number for Verizon warranty issues 1-800-922-0204 or *611 from your phone to get it replaced under the one year warranty, which was a pleasant experience. Thanks to all of the community on XDA and Android Central I was able to utilize their information as evidence to Verizon customer service, and now there is a shiny new one on its way. I just thought I would share my story and maybe alleviate someone else's frustration. Hopefully with my new TPU case from Tudia, it will help protect this apparently fragile phone!
Click to expand...
Click to collapse
The people in the stores are useless and inconsiderate. The store is only useful to check out new products. We know more about their phones than they do.

zhawk777 said:
I just noticed this same issue on my two week old G2 this week. I treat my device just like my first born, so I wasn't shocked when I discovered the issue was caused by defects in the glass. I went down to the store to exchange it within my fourteen day window and they gave me the middle finger, stating that they "couldn't exchange it for the same device, only for a different brand, and if they did give me a new G2 they would lose money on the cost of the original phone". I thought that that was a ridiculous policy, why would I want to get a different device, when two weeks ago and after months of consideration it brought me to the store for the unique look and experience of the G2. I bought the G2 for several reasons: screen quality- type and size, battery life, camera quality, and overall customization of the experience(none of which I wanted to sacrifice), so I walked away without a replacement. Two days later I went down to the store again to provide them with even more evidence (since it had gotten worse over two days), and they agreed that it was defective, but wouldn't do anything because I was now out of my two week window (BASTARDS!). They gave me this number for Verizon warranty issues 1-800-922-0204 or *611 from your phone to get it replaced under the one year warranty, which was a pleasant experience. Thanks to all of the community on XDA and Android Central I was able to utilize their information as evidence to Verizon customer service, and now there is a shiny new one on its way. I just thought I would share my story and maybe alleviate someone else's frustration. Hopefully with my new TPU case from Tudia, it will help protect this apparently fragile phone!
Click to expand...
Click to collapse
Let's hope he doesn't find out the one he's getting for his warranty isn't shiny and new haha

cracked screen

Had my z2 for a bit over a month, bought it second hand from a guy who bought it in may.
Today I go golfing and about 30 minutes into my round I reach into my Pocket and pull out a cracked screen.
I thought at first it was just maybe my nilken glassbut after removing it the crack was actually in my screen, as usual I made sure nothing else was in my pocket with my phone, I've since read this is a reoccuring issue with z1,z2 etc.
I ended up buying a new phone as the screen was completely useless.. Hoping Sony will repair the old phone so I can recoup some costs for the new one.
Just figured I'd share

kylecummins said:
Had my z2 for a bit over a month, bought it second hand from a guy who bought it in may.
Today I go golfing and about 30 minutes into my round I reach into my Pocket and pull out a cracked screen.
I thought at first it was just maybe my nilken glassbut after removing it the crack was actually in my screen, as usual I made sure nothing else was in my pocket with my phone, I've since read this is a reoccuring issue with z1,z2 etc.
I ended up buying a new phone as the screen was completely useless.. Hoping Sony will repair the old phone so I can recoup some costs for the new one.
Just figured I'd share
Click to expand...
Click to collapse
So sorry to hear about your phone! Hope you golfed a good round at least, although doubtful after acquiring the stress of a destroyed display on a $700 phone!

blyndfyre said:
So sorry to hear about your phone! Hope you golfed a good round at least, although doubtful after acquiring the stress of a destroyed display on a $700 phone!
Click to expand...
Click to collapse
Lol I played brutal of course!

I just received an email from Sony's 3rd party repair centre asking for 189.xx + tax to repair my device, claiming physical damage.
I put a call into Sony Xperia support and spoke to a floor supervisor who was somewhat helpful and is going to try to get me more info.
So pissedoffcustomer right now

kylecummins said:
I just received an email from Sony's 3rd party repair centre asking for 189.xx + tax to repair my device, claiming physical damage.
I put a call into Sony Xperia support and spoke to a floor supervisor who was somewhat helpful and is going to try to get me more info.
So pissedoffcustomer right now
Click to expand...
Click to collapse
Tell us what they can do for you. That really shouldn't happen. I am so close to buying the z3 after the announcement on the 3rd of september... But when I hear things like this... you know... I don't want a cracked screen without even doing sth wrong.

Another self cracked glass (back).
http://overlay.no-ip.org/sony/DSCF7172.thumb.jpg
14w17
I will send it to service and report back... unlocked bootloader but EU law protects me.

This exact same thing happened to me. I couldn't even be bothered with Sony customer services, I knew what they'd say, so I just claimed on my phone insurance and took the £75 excess hit.

Mine was cracked the same, put it into my pocket and after 1 min. I pulled out a cracked touch digitizer, the lcd panel was ok.
I think the cracked glass contrary to the working lcd for most people clarifies the issue.

I had this same problem yesterday. I was watching a movie through MHL, turned on my alarm and got to sleep. Next morning screen would not register input, reboot still nothing, then i noticed something in corner of screen, a crack! I am 100% certain that i did not drop the phone or anything, it was just laying on its own pillow next to my head while i was sleeping. Returned it to sony, lets see what their service is like.

I've been fighting tooth and nail with sony for almost 1 month.
After little to no help from the Xperia customer service or the service centre who claims I damaged the phone myself I've filed a complaint to Sony Of America head office in new York city through the better business bureau.
I've got a broken z2 as well as one I bought to replace it. Once the matter is resolved I'll be selling both and going to an IPhone 6+ and will never buy another sony mobile product again.
I hate Apple, but Atleast they back their products.

kylecummins said:
I've been fighting tooth and nail with sony for almost 1 month.
After little to no help from the Xperia customer service or the service centre who claims I damaged the phone myself I've filed a complaint to Sony Of America head office in new York city through the better business bureau.
I've got a broken z2 as well as one I bought to replace it. Once the matter is resolved I'll be selling both and going to an IPhone 6+ and will never buy another sony mobile product again.
I hate Apple, but Atleast they back their products.
Click to expand...
Click to collapse
This is crazy, do you have pictures of cracks?

qbic2 said:
This is crazy, do you have pictures of cracks?
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kylecummins said:
I've been fighting tooth and nail with sony for almost 1 month.
After little to no help from the Xperia customer service or the service centre who claims I damaged the phone myself I've filed a complaint to Sony Of America head office in new York city through the better business bureau.
I've got a broken z2 as well as one I bought to replace it. Once the matter is resolved I'll be selling both and going to an IPhone 6+ and will never buy another sony mobile product again.
I hate Apple, but Atleast they back their products.
Click to expand...
Click to collapse
this is ridiculous... i was hell bent on buying the z3 compact, but after reading so many horror stories about sony products and service i will stay away from them. Thanks for sharing ur story:good::good:

Yeah happened to me too, my crack was thankfully across the back, but my phone company didn't want to know about it - "physical damage is your problem". I have had PDAs and smartphones for over 14 years and this is the first issue ever. Avoid Xperia phones like the plague!!
At least they have kept the Z2 firmware up to date .. oh .. wait ..

The beautiful design of the phone has its minuses.The iphone 6 for example..too big and it bends in your pocket..Im not talking for this case here,but the main reason is the tight pockets and the big phone design like the Z Series.Yes the z's dont bend,but they crack easily.The first thing to do is to buy a metal bumper or plastic crystal clear case (if you want to save the beauty of the phone tho) It will reduce the crack chance significaly. ^^

effective said:
The first thing to do is to buy a metal bumper or plastic crystal clear case (if you want to save the beauty of the phone tho) It will reduce the crack chance significaly. ^^
Click to expand...
Click to collapse
I had my phone in a hard shell case with leather flap since day 1, that still didn't save it...

So what, this is some kind of defective batches, or is it normal and can happen to any Z2?

devilsdouble said:
So what, this is some kind of defective batches, or is it normal and can happen to any Z2?
Click to expand...
Click to collapse
Perhaps it's a design fault like with the bendy iPhone 6 Plus? Maybe Sony didn't strengthen the phone enough and it can flex too much causing the glass to crack?

My z2 self-cracked as well, on the back. Here more details and pics :
http://forum.xda-developers.com/xperia-z2/general/cover-self-cracked-t2846313
After more than 1 month of battle with the seller, their warranty service, and Sony, I was very surprised and pleased to learn that they have agreed to repair it under warranty.
So, it leads me to think that Sony approves then that it is a production defective unit. Now, can this happen to any z2 ? That's the question I couldn't answer......the doubt will always be here, and the fear will stick each time we'll take it off our pockets....(little too much drama, right ?)
Anyway, even if eventually I am satisfied by Sony's action, I am still disappointed to encounter this kind of huge issues on a phone of that price, one month old....

kptnk said:
My z2 self-cracked as well, on the back. Here more details and pics :
http://forum.xda-developers.com/xperia-z2/general/cover-self-cracked-t2846313
After more than 1 month of battle with the seller, their warranty service, and Sony, I was very surprised and pleased to learn that they have agreed to repair it under warranty.
So, it leads me to think that Sony approves then that it is a production defective unit. Now, can this happen to any z2 ? That's the question I couldn't answer......the doubt will always be here, and the fear will stick each time we'll take it off our pockets....(little too much drama, right ?)
Anyway, even if eventually I am satisfied by Sony's action, I am still disappointed to encounter this kind of huge issues on a phone of that price, one month old....
Click to expand...
Click to collapse
That's good, at least they have agreed. I guess this was (maybe still is) the reason when they launched the device here in India there was some kind of accidental damage coverage for six months, meaning whatever happens they will replaced the device no questions asked, within first six months.
My hatred towards this glass build has just gone up to another level.