My dear mates!
I need your help in my case I purchesed a sumsung i9500 few days ago box packed but without warrenty. I used it in a week not used camera. Now when I try to open camera, the message pops up "camera failed" and screen blanked. I updated, hard reseted, did a lot of things but the problem is still remain now. some time after hard reset it works but after few hours it stopes. with code hardware test front camera works but not back caera.
Please help me as quickly as possible.
Best regards & thanks in advance.
azhar63 said:
My dear mates!
I need your help in my case I purchesed a sumsung i9500 few days ago box packed but without warrenty. I used it in a week not used camera. Now when I try to open camera, the message pops up "camera failed" and screen blanked. I updated, hard reseted, did a lot of things but the problem is still remain now. some time after hard reset it works but after few hours it stopes. with code hardware test front camera works but not back caera.
Please help me as quickly as possible.
Best regards & thanks in advance.
Click to expand...
Click to collapse
have you tried any ROM..?? IF no then give a shot. It might be camera problem.
Try factory reset
Disturbed™ said:
have you tried any ROM..?? IF no then give a shot. It might be camera problem.
Click to expand...
Click to collapse
yes I did tried UAE & UK Roms, but not succeeded
valentinrascu said:
Try factory reset
Click to expand...
Click to collapse
yes I did many time after factory reset it works some times
If you have tried various roms and a factory reset but to no avail it sounds like you have a hardware issue with the camera. A return for a replacement would therefore be your only option. It's easy to prove given the fact it's easily reproduced, take it back to the shop and open the camera, they should replace the handset no questions asked. They certainly would here in the UK anyway.
Pagnell said:
If you have tried various roms and a factory reset but to no avail it sounds like you have a hardware issue with the camera. A return for a replacement would therefore be your only option. It's easy to prove given the fact it's easily reproduced, take it back to the shop and open the camera, they should replace the handset no questions asked. They certainly would here in the UK anyway.
Click to expand...
Click to collapse
you are ok but I'm not in UK I'm in PK and unfortunately I didn't buy warrentied its without warrenty
azhar63 said:
you are ok but I'm not in UK I'm in PK and unfortunately I didn't buy warrentied its without warrenty
Click to expand...
Click to collapse
you might have to send it still to the service center and get your camera replaced, but you will have to pay a hefty price for that
saywhatt said:
you might have to send it still to the service center and get your camera replaced, but you will have to pay a hefty price for that
Click to expand...
Click to collapse
Do you know how much will I have to pay ??? And where is service center I mean nearest from pk?
azhar63 said:
Do you know how much will I have to pay ??? And where is service center I mean nearest from pk?
Click to expand...
Click to collapse
the last time i got my S3's camera fixed, I paid somewhere around $45-$50 (rough estimationn of our Philippine Currency to American Dollars). i honestly have no idea how much it will cost for the S4
azhar63 said:
My dear mates!
I need your help in my case I purchesed a sumsung i9500 few days ago box packed but without warrenty. I used it in a week not used camera. Now when I try to open camera, the message pops up "camera failed" and screen blanked. I updated, hard reseted, did a lot of things but the problem is still remain now. some time after hard reset it works but after few hours it stopes. with code hardware test front camera works but not back caera.
Please help me as quickly as possible.
Best regards & thanks in advance.
Click to expand...
Click to collapse
if you store your photos on sd card...may be your sd card is corrupted, that's why camera fails.
Try a different sd card
foxy4270 said:
if you store your photos on sd card...may be your sd card is corrupted, that's why camera fails.
Try a different sd card
Click to expand...
Click to collapse
Yes I did it but not succeeded, thanks for opinion
Related
Hi people,
My first post and unfortunately for a big problem...
I entered into a subway this morning and lost the sign (normal, of course) but now more than 10 hours later I still have no service, it shows the antenna and a ! next to it only.
I have tried the following:
- On commanager, The flight mode is NOT ON and the phone mode IS ON.
- Soft reset
- Hard Reset
- Tested the SIM card in a different cellphone, works OK.
- Tested a different SIM card into my P3600, no service.
It can't even find the a network when I set it to manual.
Please, any help can be useful...
thanks!
Claudio Henrique
try coming out of the subway
but seriously it sounds like it's knackered. Could try re-flashing the firmware.
another thought. Have you tried a sim card of a different mobile operator in the 3600 ?
Yes yes, lol, I forgot to tell that I came out of the subway...
Anyway, I think all I can do now is try reflashing. I have the original ROM 1.15.405.5...
I have just finished the reflashing and after all I still having the same problem... no phone service... My SIM card is working fine when I test it in my old motorola phone...
Anyone else have an idea??
thanks...
claudiolimao said:
I have just finished the reflashing and after all I still having the same problem... no phone service... My SIM card is working fine when I test it in my old motorola phone...
Anyone else have an idea??
thanks...
Click to expand...
Click to collapse
Hardware problem?
anonimo said:
Hardware problem?
Click to expand...
Click to collapse
It really sounds like you've been methodical and covered all the possibilities. I hate to say it, but it may be time for the service center or retailer if they would take it back. The good thing is that you got your original ROM back on the thing so they can't complain about that. Good luck.
have you tried a different network operators sim card in the phone?
the phone's imei could have been barred from your current operator.
Yes, I have tried a SIM card from a different carrier, didn't work.
I'm sending it tomorrow to Teleservice in Germany (is it a good repair company?) to fix it up, let's see what happens.
Thanks guys!
good luck.
Hi guys, I'm back. I sent my P3600 for fixing and they replaced the mainboard and works fine.
But, when I lose the sign the phone just take forever to restablish it. Today I came out of the subway again and the phone din't get service and I had to soft reset it...
And thats what happened the day before I sent it to repair... I fell like it's going to happen again!
Try to take another road.
Svenitos said:
Try to take another road.
Click to expand...
Click to collapse
I can't believe you went there...
lol
claudiolimao said:
Hi guys, I'm back. I sent my P3600 for fixing and they replaced the mainboard and works fine.
But, when I lose the sign the phone just take forever to restablish it. Today I came out of the subway again and the phone din't get service and I had to soft reset it...
And thats what happened the day before I sent it to repair... I fell like it's going to happen again!
Click to expand...
Click to collapse
If i were you i'd start taking the bus!!!
Yes yes, your suggestion is valid... lol, but I'm serious, I don't know why I need to soft reset the device every time I lose service... that is annoying!
How many second a HTCP3600 need to find service when you turn it on or do a soft reset? I mean, what can be considered a normal behavior?
When I turn it on, it stays with the "!" for about 5 minutes and only after that time I get service... but sometimes I get no service at all....
I got in touch with Teleservice in germany, which replaced my mainboard, to see if they can give me some advice before I need to send it overseas, again, for repair... or replacement if possible!
If someone have an advice I would apreciate...
Thanks!
claudiolimao said:
How many second a HTCP3600 need to find service when you turn it on or do a soft reset? I mean, what can be considered a normal behavior?
When I turn it on, it stays with the "!" for about 5 minutes and only after that time I get service... but sometimes I get no service at all....
I got in touch with Teleservice in germany, which replaced my mainboard, to see if they can give me some advice before I need to send it overseas, again, for repair... or replacement if possible!
If someone have an advice I would apreciate...
Thanks!
Click to expand...
Click to collapse
I always get a service within 5 seconds or something.. So there is definately something wrong with your device/simcard/provider.
claudiolimao said:
Yes yes, your suggestion is valid... lol, but I'm serious, I don't know why I need to soft reset the device every time I lose service... that is annoying!
Click to expand...
Click to collapse
Well you know what they say ,he laughs best who laughs last,anyway ,what you described happened to me as well ,yesterday i too was using the subway here in Athens and when i got home about five hours later i noticed that i had no phone service just an exclamation mark,i siftreset the device and the signal came back.
Hi Guys,
I had my HTC Touch 3G for a week now and was working fine.
Today, I tried to restart it but it powered off and never powered on since !!!!
I tried removing the battery, sim, mem card ...everything !! No luck.
Any ideas ?
it doesnt power on at all ?
try this :
remove the battery and plugin your device to a power source
darren shan said:
it doesnt power on at all ?
try this :
remove the battery and plugin your device to a power source
Click to expand...
Click to collapse
Nope.... nothing.
Try Hard reset (full reset), see if it works. Otherwise you may have to return to the supplier. if it's still under warranty, ask for replacement. so sorry to hear that.
azahidi said:
Try Hard reset (full reset), see if it works. Otherwise you may have to return to the supplier. if it's still under warranty, ask for replacement. so sorry to hear that.
Click to expand...
Click to collapse
I tried that too... it wouldn't respond to anything.
I'll take it back to the supplier this afternoon, and ask for a replacement.
Counting down the minutes
Same happened to me.
Took it back, checked it and found that the motherboard was faulty so they changed it.
Maybe HTC does not apply the best quality controls in manufacturing, but the phone is great
radagast99 said:
Same happened to me.
Took it back, checked it and found that the motherboard was faulty so they changed it.
Maybe HTC does not apply the best quality controls in manufacturing, but the phone is great
Click to expand...
Click to collapse
Yeah, I have to admit, it's a great phone. loved it from the first few minutes of operation.
I took it to the store and they said that they'd change it if it's faulty but it'll take a week.... anyways back to the old Hermes.....
Hello, just letting you know that I got my jade back last night.
The local dealer sent it to HTC somewhere and replaced the mainboard. it seems fine. Lets hope it doesnt die again
Hello My touch Screen dosent respons when i press on it. It just happend when i had it in my pocket ?? some ideas? But if i hafe to change the touch screen do you know about some links how to do it. How to opnen the phone
My HD has the same problem. You can try and call HTC in your country. I've been told that HD has 27 months of warranty from manufacture date. You may still be under warranty
Assume that you have already tried doing soft and hard reset, haven't you?
ypsmav said:
Assume that you have already tried doing soft and hard reset, haven't you?
Click to expand...
Click to collapse
The problem with hard reset is that after reset you get into "phone setup" mode where you set up time, operator, align screen and so on. But 1st thing your phone asks you after hard reset is "Touch the screen to continue" Since it does not respond to taps, you get stuck
bogdatov said:
The problem with hard reset is that after reset you get into "phone setup" mode where you set up time, operator, align screen and so on. But 1st thing your phone asks you after hard reset is "Touch the screen to continue" Since it does not respond to taps, you get stuck
Click to expand...
Click to collapse
Yes I have reset it but when I turn it on i hafe to calibrate the screen so I am stuck
Check out this thread on the subject of replacing the screen: http://forum.xda-developers.com/showthread.php?p=4662874#post4662874
MAMeingast said:
Check out this thread on the subject of replacing the screen: http://forum.xda-developers.com/showthread.php?p=4662874#post4662874
Click to expand...
Click to collapse
Thanks I have lookt for this video ! But do you think it would help to change the screen? Maybe its the software
Ole Andreas said:
Thanks I have lookt for this video ! But do you think it would help to change the screen? Maybe its the software
Click to expand...
Click to collapse
If you have tried a hard reset and the screen doesn't respond during initial setup (where it says: tap the screen to continue setting up your device) it very likely is the hardware! I would have no other explanation!
Just to be sure, you could try flashing a different ROM - but I'm very sceptical, that this would make any difference...
Also, don't you still have warrenty on the device?
MAMeingast said:
If you have tried a hard reset and the screen doesn't respond during initial setup (where it says: tap the screen to continue setting up your device) it very likely is the hardware! I would have no other explanation!
Just to be sure, you could try flashing a different ROM - but I'm very sceptical, that this would make any difference...
Also, don't you still have warrenty on the device?
Click to expand...
Click to collapse
I dont know because i have brought it used and I dont have the warrenty note. But maybe the serial number on the phone can help my ?
I Am gone try a new rom
Ole Andreas said:
I dont know because i have brought it used and I dont have the warrenty note. But maybe the serial number on the phone can help my ?
I Am gone try a new rom
Click to expand...
Click to collapse
Hmmm... good question... Maybe the serial could be enough - but I'm not too sure HTC will admit that! By the way: HTC shouldn't need any proof at all since the phone was released last year - so noone can have a Blackstone older than 12 months, right? But again: I don't think HTC will take care of it that easily...
This is a good place to start for finding out your warranty status.
Go through the process - your digitizer is very likely to be the fault, which is hardware and is replaceable. But why would you want to do this at your own expense if your device is still in warranty?
If you have HardSPL installed, you'll need to revert back to stock SPL and ROM, otherwise HTC will reject your device as these pieces of software voild your warranty.
Good luck.
Good Day,
Thought I would add my thoughts to this as currently going through same thing. I managed to get the ROMs and SPL back to Stock, even downloaded latest ROM from HTC.com to see if this would make a difference but screen still not completely not working but very intermittent.
Phoned HTC Support 1200 Monday, UPS were scanning and picking up package 1500 Tuesday, phoned today 1100 Thursday and they have received it but there were no updates on the repair status
Jody
MAMeingast said:
Hmmm... good question... Maybe the serial could be enough - but I'm not too sure HTC will admit that! By the way: HTC shouldn't need any proof at all since the phone was released last year - so noone can have a Blackstone older than 12 months, right? But again: I don't think HTC will take care of it that easily...
Click to expand...
Click to collapse
Hmm know but i can try to call them and describe the problem.
Budadank said:
This is a good place to start for finding out your warranty status.
Go through the process - your digitizer is very likely to be the fault, which is hardware and is replaceable. But why would you want to do this at your own expense if your device is still in warranty?
If you have HardSPL installed, you'll need to revert back to stock SPL and ROM, otherwise HTC will reject your device as these pieces of software voild your warranty.
Good luck.
Click to expand...
Click to collapse
Its seems to me that its not a problem because the warranty is still on
had to replace my touchscreen just today - cost 90 dollars - lesson learned don't let your toddler play with your phone
Hi com,
When i open my camera and switch to the video function a warning appears that says "Warning, Record failed" (its translated from german) and the camera app closes. "Normal camera" works fine. I can take pictures without some warning.
I would send it back to Samsung but the problem is, i've rooted the phone already.
I noticed, when i plug in my Beats, the camera still works. The cable of my beats have an microphone so i think the microphone of my handy is broken.
Sorry for my bad englisch btw ...
Thanks for helping
sounds like a hardware issue....even though your warranty is gone you should try and contact them and explain the situation.
Is this on stock rom?
Hellscythe said:
sounds like a hardware issue....even though your warranty is gone you should try and contact them and explain the situation.
Is this on stock rom?
Click to expand...
Click to collapse
Yes it is con stock ROM, i just rooted it. I already contacted them and they said that the warranty is gone and i have no chance ...
#push
still need help ... its a very weird problem ...
Where did you buy this phone?
If you bought it from a carrier they most likely won't have the expertise or the competency to check if your phone is rooted
mediumsteak said:
Where did you buy this phone?
If you bought it from a carrier they most likely won't have the expertise or the competency to check if your phone is rooted
Click to expand...
Click to collapse
He is a litle carrier, and unfortunately he have the expertise and competency ... :-/ He knows that my phone is rooted ...
AestheticGod said:
He is a litle carrier, and unfortunately he have the expertise and competency ... :-/ He knows that my phone is rooted ...
Click to expand...
Click to collapse
dude...you should have reverted it first...
Hellscythe said:
dude...you should have reverted it first...
Click to expand...
Click to collapse
yes ... :-//
AestheticGod said:
yes ... :-//
Click to expand...
Click to collapse
You could always revert it, take it back and hope you get a different guy lol
SOLUTION
"SOLUTION"
For everone who has the same problem, i flashed a custom ROM (Omega ROM in my case) and now the video camera still works.
It was no hardware issue because if the camera works why the video camera shouldnt work? I thought that the microphone had an issue because when i pluged in earphones with an microphone it worked. But it wasnt the microphone because it still worked when i was on phone.
Every now and then the Camera Failed message pops up when I try to use. A restart usually fixes it but at times I need it quick and a restart just takes away from the whole moment.
I bought the insurance with the phone from AT&T. Do I call AT&T, the insurance company or Samsung itself for a replacement due to the camera issue? I have a feeling if I call AT&T, they'll direct me to insurance but I don't think this is a insurance issue. Thanks
Hello everyone,
I've been experience a very ugly issue with my S7 Edge.
SCENARIO 1: When the sensor works (meaning when I can see in the screen what the camera "sees") and I try to take a picture, the camera throws an error message saying "Unknown error occurred", and then the phone reboots:
SCENARIO 2: In other occasions, the camera starts with a complete black screen and immediately throws this error:
One of the two scenarios above always happen, which basically means I'm never able to take a picture.
What I've tried so far:
1) Upgrade from Marshmallow to Nougat.
2) Reset settings.
3) Full phone reset (cache + data).
4) Phone reset from recovery mode (cache + data).
5) The issue are present in safe mode as well.
6) I tried downloading other camera apps. Errors again.
7) Tried changing the storage location from SD to Device. Didn't work.
8) Video recording works!!!!!
Is it a hardware problem in your opinion? How can a software issue still stay after a hard reset? I'm not sure because in SCENARIO 1 I can see that the sensor works, plus video recording works!
Any help is greatly appreciated!
FIXED by using ODIN and flashing Nougat with the CSC file
Maybe try flashing full stock rom through odin or smart switch since there might be a problem to the system files itself.
In my opinion though, this seem like a hardware problem.
Sent from my SM-G935F using Tapatalk
The problem re-appeared.
I also think it's a hardware problem. I'm just gonna send it back to Samsung.
IssamGS2 said:
The problem re-appeared.
I also think it's a hardware problem. I'm just gonna send it back to Samsung.
Click to expand...
Click to collapse
I've been having the exact same issue for months now. On 6.0, 6.0.1 and 7.0 as well.
Please let me know what Samsung tells you. The problem for me is that I bought the phone from amazon (8 months ago) and live in Argentina.
One thing I can't understand is that camera worked fine for the first couple of months. Also find really strange the fact that I'm able to take pictures with flash ON. Have you tried it?
ignaciogh said:
I've been having the exact same issue for months now. On 6.0, 6.0.1 and 7.0 as well.
Please let me know what Samsung tells you. The problem for me is that I bought the phone from amazon (8 months ago) and live in Argentina.
One thing I can't understand is that camera worked fine for the first couple of months. Also find really strange the fact that I'm able to take pictures with flash ON. Have you tried it?
Click to expand...
Click to collapse
I tried some days ago with the flash ON, and it didn't work (if I remember correctly). I didn't waste too much time, and as soon as I found out about the issue I sent it to Samsung for repair.
I have it back since today afternoon, and what I read from the attached papers is that there was a malfunctioning piece which they replaced. The list of operations Samsung did is:
- Boardswaping
- Software update (I doubt about this one as my phone was already updated)
I really think you should contact Samsung directly, and not Amazon. Here in Europe they have a good repair program: after max. 3 business days you get your phone back (and they will do the pick-up, and delivery). Maybe it's the same in Argentina.
Good luck!
IssamGS2 said:
I tried some days ago with the flash ON, and it didn't work (if I remember correctly). I didn't waste too much time, and as soon as I found out about the issue I sent it to Samsung for repair.
I have it back since today afternoon, and what I read from the attached papers is that there was a malfunctioning piece which they replaced. The list of operations Samsung did is:
- Boardswaping
- Software update (I doubt about this one as my phone was already updated)
I really think you should contact Samsung directly, and not Amazon. Here in Europe they have a good repair program: after max. 3 business days you get your phone back (and they will do the pick-up, and delivery). Maybe it's the same in Argentina.
Good luck!
Click to expand...
Click to collapse
Thanks for the info!
Do you know which board did they swap? The main board? :S
Argentina doens't handle international devices. I'd have to take the phone to de US .
I'll try to get it repaired here anyways.
Thanks again por the info.
ignaciogh said:
Thanks for the info!
Do you know which board did they swap? The main board? :S
Argentina doens't handle international devices. I'd have to take the phone to de US .
I'll try to get it repaired here anyways.
Thanks again por the info.
Click to expand...
Click to collapse
I'm sorry, I don't have that info. They did not specify.