Hi Guys,
I had my HTC Touch 3G for a week now and was working fine.
Today, I tried to restart it but it powered off and never powered on since !!!!
I tried removing the battery, sim, mem card ...everything !! No luck.
Any ideas ?
it doesnt power on at all ?
try this :
remove the battery and plugin your device to a power source
darren shan said:
it doesnt power on at all ?
try this :
remove the battery and plugin your device to a power source
Click to expand...
Click to collapse
Nope.... nothing.
Try Hard reset (full reset), see if it works. Otherwise you may have to return to the supplier. if it's still under warranty, ask for replacement. so sorry to hear that.
azahidi said:
Try Hard reset (full reset), see if it works. Otherwise you may have to return to the supplier. if it's still under warranty, ask for replacement. so sorry to hear that.
Click to expand...
Click to collapse
I tried that too... it wouldn't respond to anything.
I'll take it back to the supplier this afternoon, and ask for a replacement.
Counting down the minutes
Same happened to me.
Took it back, checked it and found that the motherboard was faulty so they changed it.
Maybe HTC does not apply the best quality controls in manufacturing, but the phone is great
radagast99 said:
Same happened to me.
Took it back, checked it and found that the motherboard was faulty so they changed it.
Maybe HTC does not apply the best quality controls in manufacturing, but the phone is great
Click to expand...
Click to collapse
Yeah, I have to admit, it's a great phone. loved it from the first few minutes of operation.
I took it to the store and they said that they'd change it if it's faulty but it'll take a week.... anyways back to the old Hermes.....
Hello, just letting you know that I got my jade back last night.
The local dealer sent it to HTC somewhere and replaced the mainboard. it seems fine. Lets hope it doesnt die again
Related
Hi people,
My first post and unfortunately for a big problem...
I entered into a subway this morning and lost the sign (normal, of course) but now more than 10 hours later I still have no service, it shows the antenna and a ! next to it only.
I have tried the following:
- On commanager, The flight mode is NOT ON and the phone mode IS ON.
- Soft reset
- Hard Reset
- Tested the SIM card in a different cellphone, works OK.
- Tested a different SIM card into my P3600, no service.
It can't even find the a network when I set it to manual.
Please, any help can be useful...
thanks!
Claudio Henrique
try coming out of the subway
but seriously it sounds like it's knackered. Could try re-flashing the firmware.
another thought. Have you tried a sim card of a different mobile operator in the 3600 ?
Yes yes, lol, I forgot to tell that I came out of the subway...
Anyway, I think all I can do now is try reflashing. I have the original ROM 1.15.405.5...
I have just finished the reflashing and after all I still having the same problem... no phone service... My SIM card is working fine when I test it in my old motorola phone...
Anyone else have an idea??
thanks...
claudiolimao said:
I have just finished the reflashing and after all I still having the same problem... no phone service... My SIM card is working fine when I test it in my old motorola phone...
Anyone else have an idea??
thanks...
Click to expand...
Click to collapse
Hardware problem?
anonimo said:
Hardware problem?
Click to expand...
Click to collapse
It really sounds like you've been methodical and covered all the possibilities. I hate to say it, but it may be time for the service center or retailer if they would take it back. The good thing is that you got your original ROM back on the thing so they can't complain about that. Good luck.
have you tried a different network operators sim card in the phone?
the phone's imei could have been barred from your current operator.
Yes, I have tried a SIM card from a different carrier, didn't work.
I'm sending it tomorrow to Teleservice in Germany (is it a good repair company?) to fix it up, let's see what happens.
Thanks guys!
good luck.
Hi guys, I'm back. I sent my P3600 for fixing and they replaced the mainboard and works fine.
But, when I lose the sign the phone just take forever to restablish it. Today I came out of the subway again and the phone din't get service and I had to soft reset it...
And thats what happened the day before I sent it to repair... I fell like it's going to happen again!
Try to take another road.
Svenitos said:
Try to take another road.
Click to expand...
Click to collapse
I can't believe you went there...
lol
claudiolimao said:
Hi guys, I'm back. I sent my P3600 for fixing and they replaced the mainboard and works fine.
But, when I lose the sign the phone just take forever to restablish it. Today I came out of the subway again and the phone din't get service and I had to soft reset it...
And thats what happened the day before I sent it to repair... I fell like it's going to happen again!
Click to expand...
Click to collapse
If i were you i'd start taking the bus!!!
Yes yes, your suggestion is valid... lol, but I'm serious, I don't know why I need to soft reset the device every time I lose service... that is annoying!
How many second a HTCP3600 need to find service when you turn it on or do a soft reset? I mean, what can be considered a normal behavior?
When I turn it on, it stays with the "!" for about 5 minutes and only after that time I get service... but sometimes I get no service at all....
I got in touch with Teleservice in germany, which replaced my mainboard, to see if they can give me some advice before I need to send it overseas, again, for repair... or replacement if possible!
If someone have an advice I would apreciate...
Thanks!
claudiolimao said:
How many second a HTCP3600 need to find service when you turn it on or do a soft reset? I mean, what can be considered a normal behavior?
When I turn it on, it stays with the "!" for about 5 minutes and only after that time I get service... but sometimes I get no service at all....
I got in touch with Teleservice in germany, which replaced my mainboard, to see if they can give me some advice before I need to send it overseas, again, for repair... or replacement if possible!
If someone have an advice I would apreciate...
Thanks!
Click to expand...
Click to collapse
I always get a service within 5 seconds or something.. So there is definately something wrong with your device/simcard/provider.
claudiolimao said:
Yes yes, your suggestion is valid... lol, but I'm serious, I don't know why I need to soft reset the device every time I lose service... that is annoying!
Click to expand...
Click to collapse
Well you know what they say ,he laughs best who laughs last,anyway ,what you described happened to me as well ,yesterday i too was using the subway here in Athens and when i got home about five hours later i noticed that i had no phone service just an exclamation mark,i siftreset the device and the signal came back.
@MODS_ALL
I have a new OTB HTC HD which is completely nopower (dead) i need to know if there's any way around to flash a rom to this type of phones to revive them as it doesn't even switches ON? pls inform
WBR
ReyTech.
ReyTech said:
@MODS_ALL
I have a new OTB HTC HD which is completely nopower (dead) i need to know if there's any way around to flash a rom to this type of phones to revive them as it doesn't even switches ON? pls inform
WBR
ReyTech.
Click to expand...
Click to collapse
Be more specific? it also doesn't charge? do any lights go on when on power outlet? more details please.
Dogtag said:
Be more specific? it also doesn't charge? do any lights go on when on power outlet? more details please.
Click to expand...
Click to collapse
No! nothing happens when i put it for charge or neither does any light's go on!its completely dead!
WBR
REYTECH.
ReyTech said:
its completely dead!
Click to expand...
Click to collapse
So how do you want to flash it . I guess you have to return it, without the proper equipment you can't do anything about it .
Just return this dead hd, you mention is brand new, so return it back to the seller
ReyTech said:
@MODS_ALL
I have a new OTB HTC HD which is completely nopower (dead) i need to know if there's any way around to flash a rom to this type of phones to revive them as it doesn't even switches ON? pls inform
WBR
ReyTech.
Click to expand...
Click to collapse
Did you receive the phone this way? Did it ever work? Did you change anything or do anything to it to cause this?
Two weeks after i received a new HD device i had the same problem. No charge, so didn´t start up. I´ve returned it to my dealer to change for another new one. Problem was in internal charge circuit (hardware). I tried in first moment to change the battery that dealer sended me to try. If device don´t charge the battery you have a perfect brick..
Frank
mainsail said:
Two weeks after i received a new HD device i had the same problem. No charge, so didn´t start up. I´ve returned it to my dealer to change for another new one. Problem was in internal charge circuit (hardware). I tried in first moment to change the battery that dealer sended me to try. If device don´t charge the battery you have a perfect brick..
Frank
Click to expand...
Click to collapse
I had the same thing with a brand new unit, send it to HTC repair (they picked the unit up at my home and returnd it, free of charge) they removed the mainboard and replaced it giving me the same phone just with a new imei code.
@mainsail, don't try to flash the unit I did all of that: new radio, new fw. No improvement. Had to use a friends Touch HD battery to do this. then I had to place the original rom, or my warrenty would be lost. So Just send it back.
Also did some research (and left a message on xda) but the problem is with the mainboard where the power unit is at, not something I/you can fix.
my touch refuses to charge off the power plug that came or the one i got with my kaiser but it will charge from usb even from the usb lead for the power plug that came with it, any ideas?
I'm very disappointed, I'm having problems again with my htc hd. At first it blocked and it wouldn't want to turn on. I sent it back twice under warranty with the same problem and in the end they replaced the motherboard.
I thought that now that practicly i have a new phone i won't have any problems with it. But surprise! The display just got crazy. When i touch the screen in a spot it activates in a completely different spot. It's the same thing on the entire screen. Check out the video.
Anybody had this problem? Oh, by the way the phone didn't managed to fall from somewhere, or get hit by something or anything else.
PS: Next step: htc snap. No touch, no worries. I hope so.
shobo said:
I'm very disappointed, I'm having problems again with my htc hd. At first it blocked and it wouldn't want to turn on. I sent it back twice under warranty with the same problem and in the end they replaced the motherboard.
I thought that now that practicly i have a new phone i won't have any problems with it. But surprise! The display just got crazy. When i touch the screen in a spot it activates in a completely different spot. It's the same thing on the entire screen. Check out the video.
Anybody had this problem? Oh, by the way the phone didn't managed to fall from somewhere, or get hit by something or anything else.
PS: Next step: htc snap. No touch, no worries. I hope so.
Click to expand...
Click to collapse
Could be that your screen alignment is not setup properly. Have you tried setting this up?
had EXACTLY the same issue. left my touch for an hour and when I cam back to it it was like that.
I sent it back to HTC and the first time they cancelled my warrenty because it had "illegal" software on it. I had Hardspl on there, nothing else.so when got it back I returned it to its origanol configuration and sent it back again. Its interesting you got a new motherboard in yours as they claimed that was the fault in mine and told me it was BER (beyond economical repair)
I am not going to accept their bull%$$^ and if it comes back again without repair i shall resend it again & again (cost me nothing) until either Carphone Warehouse replace it under warranty or HTC fix it under warranty. My phone was less tha 2 months old and NEVER been dropped or mishandled. It was in pristine condition
Simon
alchopop said:
had EXACTLY the same issue. left my touch for an hour and when I cam back to it it was like that.
I sent it back to HTC and the first time they cancelled my warrenty because it had "illegal" software on it. I had Hardspl on there, nothing else.so when got it back I returned it to its origanol configuration and sent it back again. Its interesting you got a new motherboard in yours as they claimed that was the fault in mine and told me it was BER (beyond economical repair)
I am not going to accept their bull%$$^ and if it comes back again without repair i shall resend it again & again (cost me nothing) until either Carphone Warehouse replace it under warranty or HTC fix it under warranty. My phone was less tha 2 months old and NEVER been dropped or mishandled. It was in pristine condition
Simon
Click to expand...
Click to collapse
If you have removed everything illegal from phone, i.e. returned phone to original SPL and rom and then returned phone under warranty, they are obliged to fix it or send a replacement under warranty as your phone is only 2 months old. If they fail to comply I would threaten them with Standards agencies and Watchdog.
Let me know how you get on.
Fallen Spartan said:
Could be that your screen alignment is not setup properly. Have you tried setting this up?
Click to expand...
Click to collapse
Thanks for the reply. The problem is that i can't get there. Is way to down and i practicly can't click it.
Is there any other way to get to screen alignment?
shobo said:
Thanks for the reply. The problem is that i can't get there. Is way to down and i practicly can't click it.
Is there any other way to get to screen alignment?
Click to expand...
Click to collapse
Couple ways:
1. Manual way by navigating to Start > Settings > System > Screen
2. By performing a hard reset. After you have performed a hard reset and rebooted device you should be prompted with a setup screen allowing you to align screen and then enter date/time.
Have you tried performing a hard reset?
Fallen Spartan said:
Have you tried performing a hard reset?
Click to expand...
Click to collapse
I just did. Unfortunatelly the problem hasn't been fixed. The display isn't working good at all.
I guess i have nothing to do but to send it back under warranty again.
shobo said:
I just did. Unfortunatelly the problem hasn't been fixed. The display isn't working good at all.
I guess i have nothing to do but to send it back under warranty again.
Click to expand...
Click to collapse
After your hard reset were you not able to screen align?
I had the same issue. Without any impact or misuse the screen started becoming misaligned. Re-aligning the screen would only work for a short time before it again went crazy - it gradually got worse until the phone was completely unusable.
It turned out to be hardware fault with the touch overlay. I sent it back and HTC repaired it under warranty.
Having searched a lot around the web, I think this is a fairly common fault.
The tricky part was doing anything with the phone when the screen doesn't work. e.g. removing the "illegal" software - hardspl and the cooked ROM. In the end I used some software called "EveryWAN remote support". This is free software that lets you operate the phone through your PC. You could try using this to get to the align screen. Good luck.
alchopop said:
had EXACTLY the same issue. left my touch for an hour and when I cam back to it it was like that.
I sent it back to HTC and the first time they cancelled my warrenty because it had "illegal" software on it. I had Hardspl on there, nothing else.so when got it back I returned it to its origanol configuration and sent it back again. Its interesting you got a new motherboard in yours as they claimed that was the fault in mine and told me it was BER (beyond economical repair)
I am not going to accept their bull%$$^ and if it comes back again without repair i shall resend it again & again (cost me nothing) until either Carphone Warehouse replace it under warranty or HTC fix it under warranty. My phone was less tha 2 months old and NEVER been dropped or mishandled. It was in pristine condition
Simon
Click to expand...
Click to collapse
Update:
I sent it back again via CPW and they put a note on my file that although the software may have been "illegal" there is no way it could have caused the fault to the phone, I also restored it back to the origonal configuration so they could see it was a fault on the phone itself and not software.
Well, to cut a long story short HTC have accepted responsibilty and givenme an exchange unit and reintated my warranty so I am happy as Larry.
All I can say id dont give up on getting satidfaction out of HTC. in my opinion they have a duty of care to us as customers even if we put "illegal" software on our phone.
Simon
Fallen Spartan said:
Couple ways:
1. Manual way by navigating to Start > Settings > System > Screen
2. By performing a hard reset. After you have performed a hard reset and rebooted device you should be prompted with a setup screen allowing you to align screen and then enter date/time.
Click to expand...
Click to collapse
3. pressing "VolumeUP" and "VolumeDOWN" and "Touching the screen" all at the same time -- gets you to align screen.
ABOUT THE SCREEN PROBLEM:
judging by the problem you have it might be that some of your digitizer wires arent working (broken or not having a proper contact) -- if the problem started immediately after you got your HD back from service, - then it might be that the guys there broke a wire of digitizer or didnt attach the wires to its connector-- Digitizer has 4 wires who connect to device (if only 3 or less wires work-- incorrect screen response and no way to align it) .... (sory for the english but I dont know all the names of the stuff i wish to mention )
I suggest you to take it to service and explain them the problem and say that it might be the wires of digitizer , because of the last service!
Good Luck!
oh and HTC Snap aint worth it- HD is best!!! you just had a bad model, which is one of thousands(you may consider yourself as a chosen one )
My display just stopped working. Completely. They changed the whole front part at warranty and now it works way faster while browsing it. It took 15 days to replace the part. Unfortunately I have other issues with the phone but I don't want to be off topic here.
SneakyR said:
My display just stopped working. Completely. They changed the whole front part at warranty and now it works way faster while browsing it. It took 15 days to replace the part. Unfortunately I have other issues with the phone but I don't want to be off topic here.
Click to expand...
Click to collapse
I RMA mine due to black screen. After they returned the darn phone (after changing the bezel and motherboard - you would think it is as good as a new phone), Wifi and Bluetooth does not work. Gonna stick right beside the router or bluetooth set to detect...
I am going to condemn HTC soon....
Hello all! i have the same problems with the screen! i align it and shortly it goes crazy! i noticed that after i flashed the energyrom with build 28011 but i dont think there is the problem..
Kristaps-K9-Lv said:
3. pressing "VolumeUP" and "VolumeDOWN" and "Touching the screen" all at the same time -- gets you to align screen.
Click to expand...
Click to collapse
Thanks, forgot that one
I have this problem, it was just this week - christmas day onwards. It's random as to the problem being there.
Bought the HD from mobiles.co.uk without cancelling the insurance.
it will always work again for a short period if I manage to get to the align screen config.
I'm running the stock rom (never flashed)
I have done some TF3D changes. (background, icons, etc.)
It can randomly decide to work again, and then randomly not work.
found out the volumer control and tap screen shortcut to the align screen config, so that should help me get it back quicker.
It's like the lower down the screen I tap, the further away it is from what actually sows on the screen. the call home back end buttons dont work when it is not aligned.
I'm in the UK and the date of the insurance letter is 15th June 2009 on an 18 month contract with O2
What should I do?
It happens more often now, and is getting annoying.
it can end up lower down the screen to now be out either above or below it
I really need help with it.
I ended up ringing the landline phone, and possibly (almost certainly) waking up people in the house struggling to turn it off.
A solution is needed pronto.
It can go wrong within seconds of doing the alignment thing
RickDawson said:
It happens more often now, and is getting annoying.
it can end up lower down the screen to now be out either above or below it
I really need help with it.
I ended up ringing the landline phone, and possibly (almost certainly) waking up people in the house struggling to turn it off.
A solution is needed pronto.
It can go wrong within seconds of doing the alignment thing
Click to expand...
Click to collapse
i have same issue. texting is a pain in the ass now . the sreen seems to shift up by 2cm or something, very annoying.
i tried realigned the screen like 20 times, saw bit improvement but still not the same. maybe bring to shop for screen replacement.
LCD Blank
Sorry, it's my first, I have a problem with my HTC Touch HD LCD, I used it as modem but suddenly it's off and I have no Picture in my Display, the Machine is Okey I think, I have tried this morning, it can receive a phone in...
anyone know what i should do with it?
Thanks
Hi!
I was sitting down and cleaning my display with a fiberclouth that was in the case with the screenprotector. I was not using any hard preassure or anything.
When I was finish cleaning the touch function don`t work anymore! It does not respond to any touch, but hardware keys work perfect.
I have tryed hard reset also.
The mobile works great when I am using it trough MyMobiler with my computer.
Anybody who has experience somthing simular?
Hope the I can return it. It is under 2 months old!
Well contact HTC directly, just say your Touch screen doesn't response anymore and they should help you! I hope all goes well GL.
I had the same problem. I contacted HTC and they gave me the address of the local service center. The techician replaced the screen and the repair cost was covered by the warranty.
panart said:
I had the same problem. I contacted HTC and they gave me the address of the local service center. The techician replaced the screen and the repair cost was covered by the warranty.
Click to expand...
Click to collapse
Ok!
I have sent my device to my local service center now!
Hope they will fix it fast! How long time did you wait, and do you know what exactly they fixed?
I waited 3 days. They replaced 3 parts: SUB-ASSY, LCM, LEO.
I asked them what those parts are and they said it's complete LCD with touch panel.
Hey, yesterday i got the same problem.
Seems to be that there is an hardware-error?
I send my phone back today to get a new one, or, to get the repaired one. (last would be nice because i forgot to backup my contacts )
specialdune said:
I send my phone back today to get a new one, or, to get the repaired one. (last would be nice because i forgot to backup my contacts )
Click to expand...
Click to collapse
Sorry to tell you this, but even if it is the same phone, they're 99% sure to do a factory reset before sending it back.
Finally I got my phone back!
They have replaced the LCD, touchpanel and some small parts.
It took a while, but I bought the Nexus one after I sent my HD2 in. Funny to test it, but when I recived my HD2 yesterday, I remembered why this is my primary phone! =)
I just love the LEO!!!!
Let`s hope that this problem I and a couple of others have had is not a common hardwear problem!
NONONONONO!!
When I tryed to take a picture now, the blitz don`t work.
It is the first time since I recived it from the repair I tryed the cam, so it must have happend there!
Anybody know if it can be a softwear problem?
Hate to send the phone to repair again! The are using so much time here in Norway!!!
akilles_ said:
NONONONONO!!
When I tryed to take a picture now, the blitz don`t work.
It is the first time since I recived it from the repair I tryed the cam, so it must have happend there!
Anybody know if it can be a softwear problem?
Hate to send the phone to repair again! The are using so much time here in Norway!!!
Click to expand...
Click to collapse
the flashlight doesn't work when the battery is low. after a full charge, try it again.
I have a full battery! =(
Maby I have found out something!
I downloaded a app from opnmarked, htorch is the name.
When I try opening it, I recive a error that says: Error finding the DLL or the "camera_Init" entry point: Can`t find PInvoke-DLLen HTCCamera1.dll
Anybody knows something that can help?
Hey,
So here`s my problem.
2 days ago my phone just switched off, no warning, no nothing, and won`t switch on ever since.
I already looked around for people that may have the same problem, but every thread talks about the device that won`t go pass the logo screen. It is not my case. My phone doesen`t even show the logo screen, nothing. You can press the power button for as long as you want, it just won`t start. At occasions, it starts up by itself, only for a minute or two and then turns off again.
At first i thought it may be a software problem, so I`ve cold started it and reset it but it didn`t make any difference.
After, I`ve thought... maybe a battery issue, so I`ve talked with a pal that has the same device, switched batteries. Apparently his phone started with my battery just fine, but mine didn`t work with his either.
Does anyone have a clue about what`s happening?.. If yes, please do share. As much as I like having a phone with a mind of it`s own.. it`s just not dependable XD
Thanks
Probably just broken / defective - if under warranty go and ask for repair or replacement (money back probably). If not under warranty sell as broken or throw to the bin - not to worth repair in my opinion.
I spend the same thing to my myself, LG stinks.
Sent from my HTC ONE V using xda app-developers app
Thanks for answering.
Yes, it was a problem with the motherboard.. got it fixed on warranty. Now I barely use the phone, of fear that it will break againXD. Looking forward to selling it while it`s still functional.
exousus said:
Thanks for answering.
Yes, it was a problem with the motherboard.. got it fixed on warranty. Now I barely use the phone, of fear that it will break againXD. Looking forward to selling it while it`s still functional.
Click to expand...
Click to collapse
I've got mine just back from repair (second time). It use to randomly reboot, now I hope it got repaired ("faulty electronic components have been replaced" - but I don't know what exactly). What I realize is MAC address change. But as they changed firmware from 1.1.8.10 to 1.0.16.10, I wonder if that's why it has new MAC? Does new MAC address means that some component was replaced ? IMEI does not change.