I bought my nexus off a local person and can't get the email address of the original purchaser which I need to get warranty. Anyone have this issue and find a way around it?
Sent from my Nexus 4
do you? thought it went by serial number and IMEI, probably the same thing lol
I have the box and everything. They told me i the email
Sent from my Nexus 4
bendirkss said:
I have the box and everything. They told me i the email
Sent from my Nexus 4
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I believe they want the purchase order number off that email. Only the original purchaser can RMA the device but as long as you have that original email anyone should be able to return it for an RMA. Without it you are screwed and can only do a warranty repair through LG.
Their gonna do the replacement with the IMEI number my only concern is a small dent in the corner. Im worried they might charge me for my replacement cause of it. Its quite a small ding, what do you guys think?
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Sent from my Nexus 4
Sent from my Nexus 4
bendirkss said:
Sent from my Nexus 4
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No, thats not worth a RMA. They probably wont even take it, thats the users fault, whereas RMA is mainly only for manufacture defects.
If people keep RMA'ing for small scratches and dents like this Google is bound to change their RMA policy soon :\ since at the moment, their not too strict.
Unless I completely misunderstood that, and you're worried they'll fix that along with the fault and then charge you?
Whats RMA? Their sending me a warranty replacement and im sending this defected phone back. Im having issues connecting to my network, thats the defect. But if the screen is cracked or such they charge for the replacement. Im wondering if theyll charge me cause of this small dent
Sent from my Nexus 4
bendirkss said:
Whats RMA? Their sending me a warranty replacement and im sending this defected phone back. Im having issues connecting to my network, thats the defect. But if the screen is cracked or such they charge for the replacement. Im wondering if theyll charge me cause of this small dent
Sent from my Nexus 4
Click to expand...
Click to collapse
RMA is warrenty. https://en.wikipedia.org/wiki/Return_merchandise_authorization
they might.. just send you the same phone back after repair anyway, that is; if its repairable anyway. If it's not then they'll send you a refurbished model, or in some cases a new phone.
So no, they won't charge you anything for the dent, as its RMA.
They are sending me a new/refurbished first, then i am sending mine in. Its a replacement, they arent fixing mine
They sent me a link to a page where I "buy" a new nexus. I went through the purchasing process but it just puts a hold on my card and not an actual charge.
Sent from my Nexus 4
Seeing that dent that looks like its a drop dent. I would be pretty worried that they will charge you stating they dont do RMA for physical damage or user error which they can in all fairness claim with that sizable dent.
I think it almost depends who inspects the phone
Sent from my Nexus 4
I spoke to Google and they said that if the screen isnt cracked or anything major than i wouldnt be charged
Sent from my Nexus 4
Hello Ben,
Thank you for contacting Google Play Support.
I have spoke to the supervisor and a RMA agent and they said they you should not be charged for that because it is very small and not an actual crack
Sent from my Nexus 4
Related
hey everyone
today, 2 weeks after I purchased my Galaxy S 2, suddenly I saw a stain
I went to the lab of the store i bought the device from
they claim it's some kind of liquid which got into the screen from the speaker above the screen.
of course they can't open the screen and check what kind of material is it because it will ruin the screen.
but there is no way a liquid came in touch with my device. I watch it very carefully
last night I only played some angry birds and everything was fine
and this morning (after charging it at night while turned off) this stain showed up
does anyone familiar with the problem?
got any clue what may cause it
here are some pictures of it:
h++p://img121.imageshack.us/img121/2877/img20110711wa0000.jpg
h++p://img96.imageshack.us/img96/818/img20110711wa0001.jpg
h++p://img31.imageshack.us/img31/641/20110711134712.jpg
if anyone can help I'll very appreciate it. thanks
I have never seen anything like this (embedding your first two picture)
Is it possible the case you have is too tight?
The discoloration is on the inside of the screen?
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Looks like water/liquid stain the way its spread.
jje
Sent from my GT-I9100 using XDA Premium App
the case fits fine. I bought the device with a friend and he have the same case without any strange signs on his screen
I tried to remove the screen stamp - it's not that
the touch works in the defected area
and there is no hearing problem from the ear speaker
if it is liquid, considering the way it speard
it probably happened in my pants pocket judging by the angle
but it doesnt make any sense
at the store's lab they told me if they seperate the led screen and the touch screen to check what is this stain, they can't assemble it back.
but since they dont give me warranty on the screen i'll have to pay them for new screen anyway.
any chance I can send it to samsung so they'll do the check and if it's their fault the replace will be for free?
I thought maybe some part melted into the screen, but they said every part was in it's place
eshtivi said:
any chance I can send it to samsung so they'll do the check and if it's their fault the replace will be for free?
Click to expand...
Click to collapse
That's your best bet. If something happened during assembly they'd cover the cost. If they find it's not a defect you'll probably have to pay. But I'd imagine you're still better off having it repaired by Samsung directly. Someone had their screen replaced due to breakage and it was 300 GBP just to give you some sort of reference.
I have seen moisture cause this (it does not take much) and it will normally dry/clear up albeit very slowly.
the stain keeps growing
and i'm sure i didn't add any water/moisture to it in the last 24hrs
it's so strange...
I'm having trouble contacting the local samsung here
hopefully they won't send me to the store I bought the device from
I saw a display replacement on ebay which cost 85 GBP (will loose the warranty of the other parts, not to mention ruin the whole device)
if I'll do it at the store it'll cost 220GBP
it's a hugh bet to send it to samsung. it can cost 300 GBP not including delivery
any suggestion which path should I take?
it almost sounds like the digitizer/screen sandwich is coming apart?
You are out of the store return window to just return for exchange? If there was a return period (not some shady store with missing return policies), just demand a refund, tell them it is not from water. Demand to speak with the manager.
Does your unit carry warranty from Samsung? I think the way this one works, you send it in, they evaluate it, if they admit it is their problem they will fix for free. If they say "it is water damager, user error" they will offer to fix for a fee, and you can still refuse and pay for the return sipping of your phone. So I believe most you will be out is shipping both ways.
Swapping the screen yourself may require some good skills - do you have them?
no returning after turning on a device
warranty on hardware only except screen&touch (had to sign on it when bought the device)
I dont think I have the law at my side
I guess I can only count on the manufacturer
no store here gives warranty on screen&touch
and this store was the only one which let you change the ROM without loosing warranty on hardware
the device also comes with their custom ROM and no recovery mode (so no one will steal their ROM)
Is it cancelling my warranty with samsung itself?
update:
here is a fresh picture
h++p://imageshack.us/photo/my-images/28/img20110712wa0000.jpg/
you can see it grows
and this time i used a whole white screen and found something new
you can notice there is a burn of the status bar in the corner
That is definitely a "liquid" stain. Aim next time bud. That is all
Sent from my GT-I9100 using XDA App
you have any screen protector on this? clearly some layers are coming off
sorry you are having this issue
Completely off topic, but we should be more careful about mixing words like "yellow" and "stain" in the same sentence...
also off topic but if its yellow, I'd speak to your gp bud
Sent from my GT-I9100 using XDA App
Bought this about 10 days ago. Its been in its case since i brought it home. Hasn't left the house and it sits on my computer desk when I'm not using it. I live alone so no one else could have touched it. I haven't dropped it, sat on it, or used it as a frisbee.
I went to turn it on to show a friend and I found my screen like this:
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The digitizer itself is fine. Touch screen works perfect and I can still do everything. No scratches on the body, no signs of anything on the case. Any idea what could cause this? I find it weird this would happen. Of course it has to be the most expensive part of the tablet.
Could I try taking it back to Best Buy and see if I can get it exchanged? Try doing a warranty claim through Acer? Or am I SOL and have to buy a new one? I'd replace the LCD myself but I did not find any replacement screens available yet.
I'm thinking somehow I may have flexed it a little bit, dont know how but I read that being a possibility. I didnt buy any accidental coverage through Best Buy. But I can still do Squaretrade, but would need to wait 30 days before I could file a claim.
If you paid with cc check with your cc company most good cards especially amex cover 90 days of theft damage. I buy all my electronics with my amex because of 90 day accidental damage and theft protection and they double manufacturers warranty up to a year. Very easy to file a claim much easier than my mastercard. Good luck.
Should have said I paid with my banks Visa Debit Card
That sucks
I dropped my Iconia down the stairs 2 months ago and almost crapped myself. It went in movie like slow motion. I bought the device from amazon and had only had it 3 days at the time. I told the guy what happened and have a great buying track record with amazon and they returned it and shipped out a new one as soon as they got posetion. Sorry for your trouble. The only thing I can say is try to find a new screen or "bricked" device on ebay. I grabbed one for my wife for $210.00 on ebay and all I had to do was recover the device.
Good luck
pumpkyn said:
Bought this about 10 days ago...
Could I try taking it back to Best Buy and see if I can get it exchanged? Try doing a warranty claim through Acer? Or am I SOL and have to buy a new one? I'd replace the LCD myself but I did not find any replacement screens available yet.
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Click to collapse
Go back to Best Buy. Leave the tablet at home.
Find the rep who sold it to you. Tell him your wife/husband/etc though it would be a good idea to get the BB insurance because you have kids/dog/nephews/etc in the house.
The rep gets perks for selling those insurance plans. He/she should be more than willing to ring one up for you since you're within 14 days. Should cost you about $100.
Then, magically, bring it back to the Geek Squad a few days later and have it sent for repairs. Most likely, like mine, they'll call you and let you come by and pick up a new one.
Thanks for the suggestion, I work with 4 people who used to work at Best Buy and they said all the managers in my area are experienced 5+ years and would want to see the device before they would do it
Looks like I'll be buying SquareTrade and wait til mid-October before I file a claim.
Anyone ever heard of their chassis coming away from the glass above the port? Woke up this morning to find this.
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Sent from my CM9 Crespo4G using Tapatalk
My GTab does not have this problem and I plug it in to charge every evening. Have had the unit since late-July of last year.
Sent from my GT-P7510 using Tapatalk
Unfortunately, I can't say that I have heard of this happening before. My 10.1 isn't experiencing that, and neither are any of the 10.1's owned by friends and family. At the same time, our tablets are the earlier versions (purchased at launch) that are lacking the Samsung branding under the glass above the charging port. I have a question for you though, has your device been in to Samsung for service? If not, have you contacted Samsung about this? This is definitely something that is covered under the Manufacturer's warranty.
Just received the return shipping label. They asked what I'd want if it couldn't be fixed? I said a 32 instead of a 16 if it had to be replaced. LOL I doubt they show me that kind of love.
petcojunkie said:
Just received the return shipping label. They asked what I'd want if it couldn't be fixed? I said a 32 instead of a 16 if it had to be replaced. LOL I doubt they show me that kind of love.
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Click to collapse
You never know until you ask.
petcojunkie said:
Just received the return shipping label. They asked what I'd want if it couldn't be fixed? I said a 32 instead of a 16 if it had to be replaced. LOL I doubt they show me that kind of love.
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Click to collapse
ha! Good luck with that....
I know its just a dream
So they said my screen is warped/ bent, on top of that they say the chassis is now cracked, when my pics clearly show that is not the case. I call bull****, what are my options?
Sent from my Nexus S 4G using Tapatalk
petcojunkie said:
So they said my screen is warped/ bent, on top of that they say the chassis is now cracked, when my pics clearly show that is not the case. I call bull****, what are my options?
Sent from my Nexus S 4G using Tapatalk
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keep complaining... that's the ONLY way with this bozos....you'll eventually get to a "manager" who will take you to another "manager", then they will either replace it or fix it.....i did that for 18 times with my hp laptop...what a piece of junk.
Just pissed never so much trouble with them. I have several TVs from them and a phone never no problems.
Sent from my Nexus S 4G using Tapatalk
Are they saying since it's "cracked" it's not covered under warranty? Just wondering cause that's definitely bullsh!t.
Sent from my GT-P7510 using one stinky finger.
I'm telling you...get high enough where they give you an email address...email them the photo...they have to fix it...if not...complain...go higher and higher till you get what you want.
So they sent it back despite the pics and everything, wanted me to pay 199.99? Totally dissatisfied with this. I own several nice pieces of Sammy equipment and never any issues....
Hmm, look at that, I kind of see a sliiiight little bump on mine too. I can press on it and see that it does deform a tad. Now you got me all paranoid. Its definitely no where near as bad as yours though.
I really hate to revive such an old thread but the bezel near my charging port has cracked exactly as described as well. Has this happened to anyone else and has anyone gotten a resolution. It seems this is definitely a manufacturers defect
So i sent my Nexus 4 with broken back glass the day i got the replacement. Google Play support did not know much but in the email it says i would be charge up to full amount if it was a user error. What does this mean? How much will they charge me for replacing the glass? I am probably not getting that broken one back right?
Zealotki11er said:
So i sent my Nexus 4 with broken back glass the day i got the replacement. Google Play support did not know much but in the email it says i would be charge up to full amount if it was a user error. What does this mean? How much will they charge me for replacing the glass? I am probably not getting that broken one back right?
Click to expand...
Click to collapse
This is from the Nexus 7 RMA email, I am assuming it is the same for Nexus 4:
UNDERSTAND YOUR WARRANTY COVERAGE
Additional charges up to the full price of your device will be incurred if our service center determines that the damage to your original device isn’t covered under warranty. Prior to ordering your replacement and sending your device for inspection, please refer to the warranty card..
Click to expand...
Click to collapse
Sounds pretty clear. If the damage is not covered by warranty, you'll be charged up to the full price. I'm curious how much it's going to cost to replace the back of the phone.
comminus said:
This is from the Nexus 7 RMA email, I am assuming it is the same for Nexus 4:
Sounds pretty clear. If the damage is not covered by warranty, you'll be charged up to the full price. I'm curious how much it's going to cost to replace the back of the phone.
Click to expand...
Click to collapse
Yeah i am curious. I mean if they say $120 i am not going to do it. Just does not make sense. Anything more then $50 its probably BS. They got the phone today. Tomorrow probably will inspect it.
Zealotki11er said:
Yeah i am curious. I mean if they say $120 i am not going to do it. Just does not make sense. Anything more then $50 its probably BS. They got the phone today. Tomorrow probably will inspect it.
Click to expand...
Click to collapse
You said they've sent you a replacement already, so I'm not sure you have a choice in the matter any longer - it's going to be fixed and if it's not covered by warranty, you'll be charged.
comminus said:
You said they've sent you a replacement already, so I'm not sure you have a choice in the matter any longer - it's going to be fixed and if it's not covered by warranty, you'll be charged.
Click to expand...
Click to collapse
Cant you decline the repair and get the broken phone back and get charged for the replacement i got? I mean they already have $300 on hold.
Zealotki11er said:
Cant you decline the repair and get the broken phone back and get charged for the replacement i got? I mean they already have $300 on hold.
Click to expand...
Click to collapse
That would be interesting. From my experience, once you send the device off you'll not hear back from them again, but I've never returned a device I expected would result in an additional charge. I'd be interested to know what Google has to say about it...
edit: the $300 on hold is so they can charge you in the event you don't return the original device.
Dam, how about posting what happened?
Sent from my Nexus 4 using xda app-developers app
Richieboy67 said:
Dam, how about posting what happened?
Sent from my Nexus 4 using xda app-developers app
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Alt text: All long help threads should have a sticky globally-editable post at the top saying 'DEAR PEOPLE FROM THE FUTURE: Here's what we've figured out so far ...'
I just got off the phone with Google store support about getting my Nexus 6 replaced because of some issues and the rep assured me that the replacement device was going to be brand new and not refurbished. When I got the email from them with the link to order a replacement it said "Your replacement will be a refurbished device which means it has been reconditioned to strict factory standards and like-new conditions to operate according to its original factory specifications".
When I go to the link in the email it takes me to a checkout page which also says Nexus 6 32GB (refurbished). I called them back about this and now they tell me that they only send out refurbished replacements which is bs because I've gotten a couple of replacements from them and they have always been brand new. Anyone else had this experience?
Nope
its normal for them to only send refurbished devices later on in a devices life. at first, they are only new, because no old exist. as people send them back, they start sending only refurbushed devices. they should be in very good condition. if not, then id complain.
simms22 said:
its normal for them to only send refurbished devices later on in a devices life. at first, they are only new, because no old exist. as people send them back, they start sending only refurbushed devices. they should be in very good condition. if not, then id complain.
Click to expand...
Click to collapse
Yeah I guess that's what I'll have to do. Its just that every single time I've gotten a replacement from them over the last almost 3 years its been a new device so I just thought it was very odd
I just found that out as well. Was arranging a replacement with Google, and an email containing the following line came through:
I have ordered the replacement, which clearly says "refurbished" there, and I guess I can inspect it and see if it's any good before sending my faulty one back.
Quote:
We can go ahead and issue you a replacement for your Nexus 6. Important things to keep in mind:
Important: Keep your charger and accessories, as your replacement device won't come with any accessories.
Your replacement device will be a refurbished device. That means that it has been reconditioned to strict factory standards and like-new condition to operate according to its original factory specifications.
After receiving your replacement, please return your item using the attached RMA within 14 calendar days.
Your item must be returned in like-new condition.
Google may deduct any loss in value of any items returned, if the loss is the result of unnecessary handling by you.
The attached shipping label has your return tracking number. Once you drop off your package, you can follow the tracking number to see when it's been received at our warehouse.
I recently tried replacing a bad nexus 6 I purchased on swappa and google tried to charge me full price for a refurbished nexus 6. They said they were adding $100 for as warranty fee. I ended up canceling that offer and sending it back to the swappa seller.
i replaced a nexus 7, in 2012, and got a refurbished model. it turned out way better than the original.
If it works and looks good what's the problem? This is typical of most RMAs for pretty much every company I've dealt with. With few exceptions. The alternative is paying for a new phone or continue to deal with a broken one.
They could put a refurb in a new box and you wouldn't know the difference.
I warranty-replaced my Nexus 5 late last year. The one I received was refurbed, but in pristine condition, like it just came off of an assembly line. And remember that refurbs are usually tested before being put into shippable stock. New items go right from the factory line into a box.
Refurbished is not a bad thing.
I never had a problem with refurbished. All refurbs are usually inspected before shipment. New is spot checked.
Sent from my Nexus 6 using XDA Free mobile app
My refurb from Motorola, the Qi wireless charging doesn't work
Now I have to send it back again.
The good thing about all this is, it should mean the new nexus is on the horizon, at least with the nexus 5, they didnt start sending out redurbs until the were about to release the new nexus.
Sent from my Nexus 6 using Tapatalk
I for once wouldn't mind refurbished devices. As long as it's been returned to factory conditions.
However mine clearly hasn't.
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And that's one of the rubs. Functional factory condition isn't new condition. I'm sure they'll replace it but it's still a pain in the arse.
burnduck said:
I for once wouldn't mind refurbished devices. As long as it's been returned to factory conditions.
However mine clearly hasn't.
Click to expand...
Click to collapse
They sent you the extended-battery model, silly.
Just got a refurbished one and looks/works great. No complaints.
Was a little scared when I saw this thread