A500 LCD screen cracked, everything else is fine. - Acer Iconia A500

Bought this about 10 days ago. Its been in its case since i brought it home. Hasn't left the house and it sits on my computer desk when I'm not using it. I live alone so no one else could have touched it. I haven't dropped it, sat on it, or used it as a frisbee.
I went to turn it on to show a friend and I found my screen like this:
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The digitizer itself is fine. Touch screen works perfect and I can still do everything. No scratches on the body, no signs of anything on the case. Any idea what could cause this? I find it weird this would happen. Of course it has to be the most expensive part of the tablet.
Could I try taking it back to Best Buy and see if I can get it exchanged? Try doing a warranty claim through Acer? Or am I SOL and have to buy a new one? I'd replace the LCD myself but I did not find any replacement screens available yet.

I'm thinking somehow I may have flexed it a little bit, dont know how but I read that being a possibility. I didnt buy any accidental coverage through Best Buy. But I can still do Squaretrade, but would need to wait 30 days before I could file a claim.

If you paid with cc check with your cc company most good cards especially amex cover 90 days of theft damage. I buy all my electronics with my amex because of 90 day accidental damage and theft protection and they double manufacturers warranty up to a year. Very easy to file a claim much easier than my mastercard. Good luck.

Should have said I paid with my banks Visa Debit Card

That sucks
I dropped my Iconia down the stairs 2 months ago and almost crapped myself. It went in movie like slow motion. I bought the device from amazon and had only had it 3 days at the time. I told the guy what happened and have a great buying track record with amazon and they returned it and shipped out a new one as soon as they got posetion. Sorry for your trouble. The only thing I can say is try to find a new screen or "bricked" device on ebay. I grabbed one for my wife for $210.00 on ebay and all I had to do was recover the device.
Good luck

pumpkyn said:
Bought this about 10 days ago...
Could I try taking it back to Best Buy and see if I can get it exchanged? Try doing a warranty claim through Acer? Or am I SOL and have to buy a new one? I'd replace the LCD myself but I did not find any replacement screens available yet.
Click to expand...
Click to collapse
Go back to Best Buy. Leave the tablet at home.
Find the rep who sold it to you. Tell him your wife/husband/etc though it would be a good idea to get the BB insurance because you have kids/dog/nephews/etc in the house.
The rep gets perks for selling those insurance plans. He/she should be more than willing to ring one up for you since you're within 14 days. Should cost you about $100.
Then, magically, bring it back to the Geek Squad a few days later and have it sent for repairs. Most likely, like mine, they'll call you and let you come by and pick up a new one.

Thanks for the suggestion, I work with 4 people who used to work at Best Buy and they said all the managers in my area are experienced 5+ years and would want to see the device before they would do it
Looks like I'll be buying SquareTrade and wait til mid-October before I file a claim.

Related

spv m5000 discontinued

Orange business support tell me the 5000 has been discontinued. Initialy it was simply showing as out-of-stock (friday 4th, the day they agreed to give me one as an upgrade), but now they say it's discontinued.
I was trying to buy one in Orange last Friday, and they still sell them, but consider them obsolete, replaced by Hermes.
V
they told me that they have no stock and that none of the orange shops have stock, and that there would be no more deliveries to them... are you saying you know of an orange shop that does have stock?
Orange on Cheapside, London had them on Friday. They didn't seem to sugest that they were out. I'm going down there a little later today, so I'll try to ask if they have more. Otherwise, give them a call!
V
thanks...I realy want a 3g unit with a keyboard and a 1024*768 screen that fits in my pocket, and runs remote desktop. VGA will be tolerable, but qvga will be a challenge!
SimonPearse: I really want an 8 inch device that won't fit in my pocket, but it's not happening...
I spoke to the guy at Cheapside today, (Cheapskates, they told me I'd get £50 trade in, and gave me £10), and he said that he could find some Universals on the sales system around the country. You can try getting them to do a stock order for you.
The Universal is a nice system, but I wonder if HTC has backed out of that form factor, but replacing their only VGA device with the Hermes, as nice as it is, is quite a slap in the face for that technology.
FYI, I've been told that VJFullscreenTSC can be run with a virtual screen app to run Terminal Services/Remote Desktop at 1024x768 on the Universal.
(VGA screenshot)
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V
I had a similar problem. The Orange call centre had offered me a discount for the phone. Then me they had just discontinued the M5000 and although I was aware of some being in stock in one or two of the shops, I was told that they couldn't arrange a discount with the shops because the shops were all franchises.
I arranged to disconnect, and then wrote a complaint to the executive office. A week later, I got a call from a nice lady saying she managed to track one down in a shop nearby. She said if I paid for it at the shop, then Orange would send me a refund for the agreed discount.
I received mine on Thursday. I like it a lot and the screen is amazingly clear. However, it can be very slow and impossible to use without a memory card and a bit of tweaking. These boards will tell you most of what you need to know.
That might be why they've been trying to rid of it. Also, they are heavily promoting their new SPV M3100, which has just as good specs, except that it is smaller and not a clamshell, so may not meet your requirements.
Having said that, after I did the tweaking and installed a 1gb memory card (just over a tenner if you shop around on the net: got mine from 7dayshop.com) it works a treat! I have fallen totally in love with it. I previously had an M2000.
If I were you, I would suggest to Orange that, since they had agreed to give it to you on an upgrade, they do the same thing with you as they did with me (as long as you can spare cash in you account until they refund you whatever discount you asked for).
You will have to go to the store and collect it. I do know of a store in Kent that had some on Thursday. PM me if you want to know where, or if there is any more help I can be.
Hope you are able to track one down.
vijay555 said:
SimonPearse: I really want an 8 inch device that won't fit in my pocket, but it's not happening...
Click to expand...
Click to collapse
why not?
want it to be a clamshell or not? i will be able to give you recommendations in either case

Replacement Screen

Hi guys, I cracked my screen today, I was wondering which one will save me more money? ordering a new screen and fitting it my self or going down to a phone shop and get it done?
Where is the cheapest place to get a replacement screen from (in the uk)
Thanks.
pod8 said:
Hi guys, I cracked my screen today, I was wondering which one will save me more money? ordering a new screen and fitting it my self or going down to a phone shop and get it done?
Where is the cheapest place to get a replacement screen from (in the uk)
Thanks.
Click to expand...
Click to collapse
I think it was user ygeller that reported he could only find two places in UK that would replace screen at £150. In which case cheaper/but possibly riskier to do it yourself.
these threads you may or may not have seen already:
http://forum.xda-developers.com/showthread.php?t=288385&page=2&highlight=replacement
http://forum.xda-developers.com/showthread.php?t=291793&highlight=screen+replacement
Mike
Great, so my phone is basically a door stop untill i can get it fixed, im sure not going to try and get HTC to fix it 150 is crazy, i think i will buy a screen somewhere and do it my self, after all i did manage to mod my xbox 360 up with neon lights
Any direct links to good sites that sells screens as a low price?
Cheers.
Bump bump bump
Took it to carphonewarehouse, they charged me £40 for replacment, they said if it cost more then they would pay the difference on top of the 40, good deal eh?
40 is a pretty good deal! My digitizer was going out so I bought a new one, anyone know how hard it is to replace? I already took the phone apart and the screen is off. How do I take the digitizer off?
MilanoRex said:
40 is a pretty good deal! My digitizer was going out so I bought a new one, anyone know how hard it is to replace? I already took the phone apart and the screen is off. How do I take the digitizer off?
Click to expand...
Click to collapse
yup 40 is a very good deal, i was shocked when he said it cost 40!
Btw, whats a digitizer?
pod8 said:
Took it to carphonewarehouse, they charged me £40 for replacment, they said if it cost more then they would pay the difference on top of the 40, good deal eh?
Click to expand...
Click to collapse
same with vodafone UK for me. £40.
pod8 said:
yup 40 is a very good deal, i was shocked when he said it cost 40!
Btw, whats a digitizer?
Click to expand...
Click to collapse
This is the Digitizer
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Very simply put it converts the screen taps from the screen into an electrical signal equivalent to a "grid reference" signal based on xy axes.
Mike
i cracked mine too cost €140 @ http://www.solid-vision.com/ in the Netherlands and it took 4 days...
oostr048 said:
i cracked mine too cost €140 @ http://www.solid-vision.com/ in the Netherlands and it took 4 days...
Click to expand...
Click to collapse
Be careful with the previous reply web link. I had a virus warning popup when I clicked on it. Don't let it happen to you.
Not that it helps you guys in the UK, but I got a screen/digitizer from a seller on eBay in the US for 89 USD.
My digitizer is cracked, but the LCD is fine it's a pain to use in this condition but it gets me by.
I will try to do the screen swap tommorow.
Just got done with the replacement. Wasn't that bad at all. I would've been done in about 20 minutes, but I had a dreaded white screen with no display that freaked me out. Then I remembered a connector not seeming to fit correctly.
Disassembled and reassembled and I am back in business.
For future reference, the bottom connector in this picture:
You need to make sure sits correctly.
Here is the auction for the screen I got from a seller in California.
http://cgi.ebay.com/HTC-TyTN-Cingular-8525-JasJam-Hermes-LCD-and-Digitzer_W0QQitemZ270108645683QQihZ017QQcategoryZ41343QQtcZphotoQQcmdZViewItem
Hope this helps save someone some money!

Can someone explain this? Fake/ Knock off G1?

Hi everyone, I am new to the t mobile community and I was looking on good ol ebay for a G1 without a contract. At that point my search threw back this in the query. I was quick to call b.s and all that so ofcourse i didn't buy it, but I just want to ask you all what in the hell is this. Has anyone out there bought it or had any experience with this?
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&ssPageName=STRK:MEWAX:IT&item=230319434420
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&ssPageName=STRK:MEWAX:IT&item=170293667058
Just some cheap "iClone" phones from China. Check your local craigslist- people cant seem to get rid of them fast enough once they get duped into buying them
Alright, In the first link the bid has ended so i cannot help you there. NOW In the second, It's a piece of hardware that may be fake, For Example, My cousin bought a phone like that about 2 months back from ofcourse good ol' Ebay, And what was it, A Japanese phone that looked just like the Iphone, It streamed TV had an antenna for when we made the switch on cable and antennas would be dead. It had like an 8 megapixel camera, Beautiful sweet deal for a smackin' $200 bucks. SO he went ahead and bought it. When it arrived it was the phone, or more exact the model, Which weight no more than a stack of papers, It didnt turn on, NOTHING. He decided to use a flathead screw driver to open it up, and what he found was that the phone had nothing inside, Literally, Nothing but sand, To make the phone weigh. So from me to you. Don't buy it. Skip it. Go to T-mobile and get the G1. lol But that was just 1 experience never know.
damn what a shame. Hopefully the people who are winning these ebay auctions don't get a box of sand shipped to them as well. I just did some reseach on meizu, they seem to be the company that is producing this stuff. Maybe its good enough for china, but I sure as hell am not taking a chance with it.
Those phones are real (not sure about the eBay one, but Deal Extreme and others sell the iClones) but they are very low quality. They also sell a ton of Nokia clones.
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Fastkill said:
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&ssPageName=STRK:MEWAX:IT&item=230319434420
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&ssPageName=STRK:MEWAX:IT&item=170293667058
Click to expand...
Click to collapse
Those phone don't even look like the G1. DA.
Lol... that second one has got SIX speakers!! Must be goood... hehe
Haha
I bought one of these a couple mounths ago they are useless without the stylus and no where near as good as any phone made recently but if all you got is 150 and u need it unlocked then this pos is for you lol...
Edit: this thing does internet movies music and my favorite was the web cam mine had it does a few things but it doesn't do any all that good
These phones do have uses. A lot of these Chinese knock-offs are bought by people needing unlocked phones and multi-SIM capability. In Europe, for example, there are many more carriers over much shorter distances than in the US. Also, the practice (law?) there is caller-pays-all. Incoming calls don't cost anything. Outgoing calls cost your rate plus the rate of the person you're calling, making having multiple SIM cards for different countries more economical. Many of these phones have gimmick features like TV reception, but all come with clunky, proprietary operating systems. Finding good, useful applications will be a constant source of frustration for someone looking for a way to complement his 10mm CZ "diamond" stud in his ear.

G1 with broken screen (under warranty)

I just bought a G1 with a broken screen on ebay to swap the mobo with my brick. The broken phone looks great except for that crack, so I decided to see if the warranty was still good. It is still under warranty for another 1.5 weeks!
So the idea is this. HTC will not repair broken screens..
But what if I intentionally brick the broken screen device and send it in for repair claiming OTA error? Will they throw in a fixed screen while they are replacing the mobo? Is it worth trying?? I'm thinking I could then just sell my brick or wait to sell it when they are un-brickable, to recoup the cost of one of the Dreams.
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Anyone have experience here with HTC's warranty?
I have used HTC for warranty work and they were top-notch. However, I doubt they would cover it (the brick) as the damage was more than likely caused by impact, and impact damage is not covered.
Why didnt you send the bricked G1 in? It should be covered (assuming your not at the end of its warranty)
Sadly, the warranty ended about a week before I bricked it. It ended on 12.25.
Merry Christmas to me!
You have two broken phones and nothing to lose. Why don't you try dissasembling both and transplanting the top/screen assembly from the brick to the eBay purchase?
Actually they do fix bricks, I accidently bricked mine said "that it was doing an update and I left it overnight and in the morning it had the g1 logo only" and they replaced the mobo without more questions.
However they didn't replace the slightly damaged case so you might just be wasting your time.. worth a shot though.
I bricked it by flashing danger spl and radio wrong silly me
I'm aware that they fix bricks, but the bricked G1 is unfortunately the one with no warranty.
Transplanting the screen sounds like it would void the warranty because I would have to break the seal on both phones. Otherwise this would be ideal, because I could fix the screen and not worry about the hidden charge HTC would apply for a mandatory screen replacement.
Right now I've run into yet another set-back. I'm not a T-Mo customer and the phone is not unlocked. (I've never had a locked phone so I forgot they even existed when I picked up this one for repair )
If any nice T-Mo customer reads this, can you get me an unlock code from T-Mo if I provide my IMEI in a PM?
To get an unlock code you would need to pay £15 to t-mob.
There are services online though.
You can swap parts to your hearts desire, just make sure you do it cleanly. The one I sent back was a black case with guts from a bronze one and I was never even questioned about it. Just make sure they know you bought it from Craigslsit or eBay as-is.
It sounds like you are not in the US so it may be different for you but on my phone the Home button stopped working. I returned it to the original OS and then sent it in for repair. They stated that when I send it in for repair that if the phone had a broken screen or water damage that I would be charged a fee for the repair. I don't recall was it was because I wasn't charged this as my screen was fine and didn't have a water issue. I seem to think that the fee was $50-100 something like that. I didn't think it was that bad. As far as my issue. I have no idea if I got my phone back or a refurb.
I'm in the US and I was told that T-Mo has to tell the unlock code to anyone that has service with them as long as the IMEI is provided. Hopefully I can make friends with someone on T-Mo service.
The warranty seemed like a long shot so I swapped the guts of the working machine and the nonworking one. Now I have a cracked (but working!) screened brick and a locked non-cracked phone. The new screen price according to an HTC rep was about 230 I believe, which is a whole other annoyance. As soon as I get this new bad boy unlocked I'm going to re-root.
Sadly, until then I can only use it on the wi-fi I was able to setup thanks to adb.
[double-post deleted]

[Q] Stain, but not the yellow one

hey everyone
today, 2 weeks after I purchased my Galaxy S 2, suddenly I saw a stain
I went to the lab of the store i bought the device from
they claim it's some kind of liquid which got into the screen from the speaker above the screen.
of course they can't open the screen and check what kind of material is it because it will ruin the screen.
but there is no way a liquid came in touch with my device. I watch it very carefully
last night I only played some angry birds and everything was fine
and this morning (after charging it at night while turned off) this stain showed up
does anyone familiar with the problem?
got any clue what may cause it
here are some pictures of it:
h++p://img121.imageshack.us/img121/2877/img20110711wa0000.jpg
h++p://img96.imageshack.us/img96/818/img20110711wa0001.jpg
h++p://img31.imageshack.us/img31/641/20110711134712.jpg
if anyone can help I'll very appreciate it. thanks
I have never seen anything like this (embedding your first two picture)
Is it possible the case you have is too tight?
The discoloration is on the inside of the screen?
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Looks like water/liquid stain the way its spread.
jje
Sent from my GT-I9100 using XDA Premium App
the case fits fine. I bought the device with a friend and he have the same case without any strange signs on his screen
I tried to remove the screen stamp - it's not that
the touch works in the defected area
and there is no hearing problem from the ear speaker
if it is liquid, considering the way it speard
it probably happened in my pants pocket judging by the angle
but it doesnt make any sense
at the store's lab they told me if they seperate the led screen and the touch screen to check what is this stain, they can't assemble it back.
but since they dont give me warranty on the screen i'll have to pay them for new screen anyway.
any chance I can send it to samsung so they'll do the check and if it's their fault the replace will be for free?
I thought maybe some part melted into the screen, but they said every part was in it's place
eshtivi said:
any chance I can send it to samsung so they'll do the check and if it's their fault the replace will be for free?
Click to expand...
Click to collapse
That's your best bet. If something happened during assembly they'd cover the cost. If they find it's not a defect you'll probably have to pay. But I'd imagine you're still better off having it repaired by Samsung directly. Someone had their screen replaced due to breakage and it was 300 GBP just to give you some sort of reference.
I have seen moisture cause this (it does not take much) and it will normally dry/clear up albeit very slowly.
the stain keeps growing
and i'm sure i didn't add any water/moisture to it in the last 24hrs
it's so strange...
I'm having trouble contacting the local samsung here
hopefully they won't send me to the store I bought the device from
I saw a display replacement on ebay which cost 85 GBP (will loose the warranty of the other parts, not to mention ruin the whole device)
if I'll do it at the store it'll cost 220GBP
it's a hugh bet to send it to samsung. it can cost 300 GBP not including delivery
any suggestion which path should I take?
it almost sounds like the digitizer/screen sandwich is coming apart?
You are out of the store return window to just return for exchange? If there was a return period (not some shady store with missing return policies), just demand a refund, tell them it is not from water. Demand to speak with the manager.
Does your unit carry warranty from Samsung? I think the way this one works, you send it in, they evaluate it, if they admit it is their problem they will fix for free. If they say "it is water damager, user error" they will offer to fix for a fee, and you can still refuse and pay for the return sipping of your phone. So I believe most you will be out is shipping both ways.
Swapping the screen yourself may require some good skills - do you have them?
no returning after turning on a device
warranty on hardware only except screen&touch (had to sign on it when bought the device)
I dont think I have the law at my side
I guess I can only count on the manufacturer
no store here gives warranty on screen&touch
and this store was the only one which let you change the ROM without loosing warranty on hardware
the device also comes with their custom ROM and no recovery mode (so no one will steal their ROM)
Is it cancelling my warranty with samsung itself?
update:
here is a fresh picture
h++p://imageshack.us/photo/my-images/28/img20110712wa0000.jpg/
you can see it grows
and this time i used a whole white screen and found something new
you can notice there is a burn of the status bar in the corner
That is definitely a "liquid" stain. Aim next time bud. That is all
Sent from my GT-I9100 using XDA App
you have any screen protector on this? clearly some layers are coming off
sorry you are having this issue
Completely off topic, but we should be more careful about mixing words like "yellow" and "stain" in the same sentence...
also off topic but if its yellow, I'd speak to your gp bud
Sent from my GT-I9100 using XDA App

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