RMA Question - Nexus 4 Q&A, Help & Troubleshooting

So i sent my Nexus 4 with broken back glass the day i got the replacement. Google Play support did not know much but in the email it says i would be charge up to full amount if it was a user error. What does this mean? How much will they charge me for replacing the glass? I am probably not getting that broken one back right?

Zealotki11er said:
So i sent my Nexus 4 with broken back glass the day i got the replacement. Google Play support did not know much but in the email it says i would be charge up to full amount if it was a user error. What does this mean? How much will they charge me for replacing the glass? I am probably not getting that broken one back right?
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This is from the Nexus 7 RMA email, I am assuming it is the same for Nexus 4:
UNDERSTAND YOUR WARRANTY COVERAGE
Additional charges up to the full price of your device will be incurred if our service center determines that the damage to your original device isn’t covered under warranty. Prior to ordering your replacement and sending your device for inspection, please refer to the warranty card..
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Sounds pretty clear. If the damage is not covered by warranty, you'll be charged up to the full price. I'm curious how much it's going to cost to replace the back of the phone.

comminus said:
This is from the Nexus 7 RMA email, I am assuming it is the same for Nexus 4:
Sounds pretty clear. If the damage is not covered by warranty, you'll be charged up to the full price. I'm curious how much it's going to cost to replace the back of the phone.
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Yeah i am curious. I mean if they say $120 i am not going to do it. Just does not make sense. Anything more then $50 its probably BS. They got the phone today. Tomorrow probably will inspect it.

Zealotki11er said:
Yeah i am curious. I mean if they say $120 i am not going to do it. Just does not make sense. Anything more then $50 its probably BS. They got the phone today. Tomorrow probably will inspect it.
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You said they've sent you a replacement already, so I'm not sure you have a choice in the matter any longer - it's going to be fixed and if it's not covered by warranty, you'll be charged.

comminus said:
You said they've sent you a replacement already, so I'm not sure you have a choice in the matter any longer - it's going to be fixed and if it's not covered by warranty, you'll be charged.
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Cant you decline the repair and get the broken phone back and get charged for the replacement i got? I mean they already have $300 on hold.

Zealotki11er said:
Cant you decline the repair and get the broken phone back and get charged for the replacement i got? I mean they already have $300 on hold.
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That would be interesting. From my experience, once you send the device off you'll not hear back from them again, but I've never returned a device I expected would result in an additional charge. I'd be interested to know what Google has to say about it...
edit: the $300 on hold is so they can charge you in the event you don't return the original device.

Dam, how about posting what happened?
Sent from my Nexus 4 using xda app-developers app

Richieboy67 said:
Dam, how about posting what happened?
Sent from my Nexus 4 using xda app-developers app
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Related

Wtf this will be my second phone epic piece of junk

First one I had screen went white flickering returned it
Now new one speakers died out of nowhere mid call now I have a phone w no sound **** you Samsung. Take froyo and shove it up your ****ing ass. ...........:\
Sent from my SPH-D700 using XDA App
Here ya go...
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That's from the people who are on Epic #4 or higher. Thank you come again.
Seriously I guess it must be the invisible shield I put on my screen that protects my phone from me constant dropping it on the ground
or maybe I was just lucky and got a perfect unit
Did they give you a refurbished after your first one?
Same my phone looks NEW shine it 3x a day but just out of curiosity if i have the 7$ protection plan from sprint how can i get a new phone without having to pay the 100$ deductible?
No they always get you a refurbished one unless you are on your first 30 days of purchase with the phone
LOL...figures they're so stupid -_-
alexs5 said:
No they always get you a refurbished one unless you are on your first 30 days of purchase with the phone
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Yes, but its also possible for you to be within 30 days and some stores give you a refurbished and treat is as new...it happened before..
And yes after 30 days you get refurbished usually BUT there are those lucky who get a brand new one.
alexs5 said:
No they always get you a refurbished one unless you are on your first 30 days of purchase with the phone
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iSaint said:
LOL...figures they're so stupid -_-
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last I heard sprint doesnt have any refurb Epics yet and they are still giving out NEW Epics. Also if you go into a sprint repair store they do not charge you anything to replace it as long as you have insurance..
xTmDarren said:
last I heard sprint doesnt have any refurb Epics yet and they are still giving out NEW Epics. Also if you go into a sprint repair store they do not charge you anything to replace it as long as you have insurance..
Click to expand...
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That is absolutely not true. I am on Sero Premium, which requires apparently some special activation process that my sprint store didn't know about. 3 TEP replacements in a week all with "non functional radios" (ie they didn't activate it correctly), all refurbs. Finally they figured it out and just replaced the screen on my original epic with parts cannibalized from one of my 3 TEP replacements.
My first replacement was new dunno Whuts gonna happen this time I. Don't want a broke down ****box LOL I honestly want to trade it for an evo
Sent from my SPH-D700 using XDA App
4th epic..? dang im still on my 1st and my only issue has been a dead pixel (red right in center) but i only see it on a white screen if i really look for it.
perhaps it is is the Invisashield haha
I'm on my 3rd epic.
i had a hero for a full year and i didnt ever have any problems with except it was falling apart and the back wouldn't stay on
the epic is better any phone ive ever had in my eyes or its maybe just me
Talk to me when you've surpassed 7
Sent from my SPH-D700 using XDA App
xjman said:
Talk to me when you've surpassed 7
Sent from my SPH-D700 using XDA App
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Other than possibly frying the nand memory with a bad odin flash, or running it over what do you guys do to your phones? I work in a computer shop/recycling center and I carry my phone in my pocket. I run into stuff, hit it with 37in crts, drop it in open computer cases out of my shirt pocket and the drop to the concete only nicked the corner otherwise its perfect.
sent from "The Other Woman"
xjman said:
Talk to me when you've surpassed 7
Sent from my SPH-D700 using XDA App
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What was wrong with the phones you had??
Mine has been dropped, a lot, it's gotten more than one accidental boot heel, I've even dropped it in a puddle. This, as well as feverishly hacking it... and, as annoyed as I am regarding froyo.. I must say this phone has held up very very well.
Sent from my SPH-D700 using XDA App
I kept my phone completle stock didn't do anything to it I "didn't want anything to happen to it" LOL that obiousky worked out well **** broke received on stock I will be going to a sprint store soon ilk keep pol posted if your interested in my day to day life LOL
Sent from my SPH-D700 using XDA App

samsung epic 4g parts

Found this website that sells spare parts incase you damaged your epic. I myself was looking for a replacement for the rim around the screen as it fell out from my hoodie pocket into the street and the rim was dented. Phone works ok but the dent is an eye sore...lol. anyways here's the link : http://www.globaldirectparts.com/Samsung-Epic-4G-Replacement-Repair-Parts-s/6425.htm
Cool. Nice find. I always try to stick with OEM much as I can.
Great find
Supposing I keep this puppy as long as I kept my HTC Vogue, this will really come in handy. Thanks for passing this one along to everyone.
neato, must keep this one
No prob guys, hope it help anyone that has isues with hardware.
Im in soo need of this part:
http://www.globaldirectparts.com/Sa...ic-4G-D700-Keyboard-Ribbon-p/smsng6085455.htm
They are completely out of stock and might not even get it ever as they said it is hard to get. Anyone know where I can get one? Please!
Ughhh why do they have a minimum order?
Also, question about the digitizer + LCD replacement. Do you only need to buy the digitizer + LCD combo or do you also need to buy the front housing too?
arashed31 said:
Ughhh why do they have a minimum order?
Also, question about the digitizer + LCD replacement. Do you only need to buy the digitizer + LCD combo or do you also need to buy the front housing too?
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The one I ordered is seen here, http://cnn.cn/shop/samsung-epic-c-26_1118.html - I bought mine from cnn.cn about 3 months ago and it was $75, not this $120 crap, terrible.
it is the same part as your website (cnn.cn, when I ordered my screen from them, had a LOT MORE Epic4g parts). What I got in the mail was a NOT CRACKED and NOT BROKEN equivalent of my old one which is this:
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Good find man. That thanks for posting.
Sent From My Evo Killer!!
Is there any website from where external speaker/loudspeaker replacement OEM is available, cannot find any on EBay.
digitalnirvana said:
Is there any website from where external speaker/loudspeaker replacement OEM is available, cannot find any on EBay.
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The link in the OP has a loudspeaker for sale. A little note: if anyone believes they have a bad antenna, the loudspeaker contains part of it, replacing it has the potential to solve the issue.
Also, I'm a coporate Sprint tech. If anyone has any issues or needs advice or a helping hand with the guts of their epic, I'm always available.
Sent from my SPH-D700 using xda premium
Could someone tell me what their price on the LCD and digitizer is for the Epic? Don't have time to register atm =/
They are whole sellers so you may have to buy parts in bulk in order to get stuff from them, I see that even to create an account you need to get it "approved"
But great find man!
squshy 7 said:
The link in the OP has a loudspeaker for sale. A little note: if anyone believes they have a bad antenna, the loudspeaker contains part of it, replacing it has the potential to solve the issue.
Also, I'm a coporate Sprint tech. If anyone has any issues or needs advice or a helping hand with the guts of their epic, I'm always available.
Sent from my SPH-D700 using xda premium
Click to expand...
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Thanks but it requires 5 quantity purchase minimum and I only need 1 external loudspeaker. There was one selling on EBay but no longer. I am in India and bought the phone online so cannot claim warranty repairs.

Chassis Separation above charging port

Anyone ever heard of their chassis coming away from the glass above the port? Woke up this morning to find this.
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Sent from my CM9 Crespo4G using Tapatalk
My GTab does not have this problem and I plug it in to charge every evening. Have had the unit since late-July of last year.
Sent from my GT-P7510 using Tapatalk
Unfortunately, I can't say that I have heard of this happening before. My 10.1 isn't experiencing that, and neither are any of the 10.1's owned by friends and family. At the same time, our tablets are the earlier versions (purchased at launch) that are lacking the Samsung branding under the glass above the charging port. I have a question for you though, has your device been in to Samsung for service? If not, have you contacted Samsung about this? This is definitely something that is covered under the Manufacturer's warranty.
Just received the return shipping label. They asked what I'd want if it couldn't be fixed? I said a 32 instead of a 16 if it had to be replaced. LOL I doubt they show me that kind of love.
petcojunkie said:
Just received the return shipping label. They asked what I'd want if it couldn't be fixed? I said a 32 instead of a 16 if it had to be replaced. LOL I doubt they show me that kind of love.
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You never know until you ask.
petcojunkie said:
Just received the return shipping label. They asked what I'd want if it couldn't be fixed? I said a 32 instead of a 16 if it had to be replaced. LOL I doubt they show me that kind of love.
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ha! Good luck with that....
I know its just a dream
So they said my screen is warped/ bent, on top of that they say the chassis is now cracked, when my pics clearly show that is not the case. I call bull****, what are my options?
Sent from my Nexus S 4G using Tapatalk
petcojunkie said:
So they said my screen is warped/ bent, on top of that they say the chassis is now cracked, when my pics clearly show that is not the case. I call bull****, what are my options?
Sent from my Nexus S 4G using Tapatalk
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keep complaining... that's the ONLY way with this bozos....you'll eventually get to a "manager" who will take you to another "manager", then they will either replace it or fix it.....i did that for 18 times with my hp laptop...what a piece of junk.
Just pissed never so much trouble with them. I have several TVs from them and a phone never no problems.
Sent from my Nexus S 4G using Tapatalk
Are they saying since it's "cracked" it's not covered under warranty? Just wondering cause that's definitely bullsh!t.
Sent from my GT-P7510 using one stinky finger.
I'm telling you...get high enough where they give you an email address...email them the photo...they have to fix it...if not...complain...go higher and higher till you get what you want.
So they sent it back despite the pics and everything, wanted me to pay 199.99? Totally dissatisfied with this. I own several nice pieces of Sammy equipment and never any issues....
Hmm, look at that, I kind of see a sliiiight little bump on mine too. I can press on it and see that it does deform a tad. Now you got me all paranoid. Its definitely no where near as bad as yours though.
I really hate to revive such an old thread but the bezel near my charging port has cracked exactly as described as well. Has this happened to anyone else and has anyone gotten a resolution. It seems this is definitely a manufacturers defect

Hard Bricked my One :(

My One had accident today while I was getting up from my car.
Now she is going to need some repairs
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She dropped from about 1 meter to asphalt where was many rocks which made those punctures which are actually really deep. top 1/3 of screen doesn't even recognize touch.
No case?
Repairing gonna be costy. The One is a horrible phone to repair.
Sent from my HTC One
tunppi said:
My One had accident today while I was getting up from my car.
Now she is going to need some repairs
She dropped from about 1 meter to asphalt where was many rocks which made those punctures which are actually really deep. top 1/3 of screen doesn't even recognize touch.
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Be a boss and buy a new one.
Repair is gonna cost you a fortune anyway
Sent from my HTC One using xda app-developers app
My insurance will pay for the repairs, I must pay them 100euros though for it :I
But it's worth it I think, new phones costs around 640euros around here..
It had this TPU kind of case, but it landed face down.. case has like no scratches at all lol.
going to buy otterbox when i get new one or repaired.
Screen protector?
henrybravo said:
No case?
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How does a case protect the screen of a phone exactly?
NJGSII said:
How does a case protect the screen of a phone exactly?
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Click to collapse
Well if it has a lip it raises the screen from any surface.
So it's a girl ?!
Sent from my HTC One using xda premium
NJGSII said:
How does a case protect the screen of a phone exactly?
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Click to collapse
A flip case will do that job :silly:
NJGSII said:
How does a case protect the screen of a phone exactly?
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Click to collapse
With many (if not most) cases, when the phone is face down the screen is raised from the surface. So if your phone falls face first, the screen won't make contact with the surface. Obviously if the surface is very jagged then the display may hit it. The case (particularly dual layer varieties) also adds a little bit of shock protection that will help decrease the chance of shattering the screen from blunt force to other parts of the phone.
I'm about to go into this thread and tell you to try flashing stock rom....
This thread made me remember an article I read awhile ago...
http://www.pcworld.com/article/2030865/coming-soon-selfhealing-chips-for-smartphones-computers.html
eskargoz said:
So it's a girl ?!
Sent from my HTC One using xda premium
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Could be. Varies by phone. My bro is a bro. So he is a he.
Why she?
atrako1973 said:
Why she?
Click to expand...
Click to collapse
cause she was his baby
are u susre this is not photoshopped?
Please report what the repair will cost when you know it.
bornotty said:
cause she was his baby
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Here's me thinking people were calling it a 'she' due to OP comment about the top half not being responsive.
Sent from my HTC One using Tapatalk 2
vizzy said:
Here's me thinking people were calling it a 'she' due to OP comment about the top half not being responsive.
Sent from my HTC One using Tapatalk 2
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today I sent it to repairs, they couldn't give me any estimate of price, but when I hear from them I will report back with that info and when they repair it if possible I will also report final cost.
Only thing they estimated was that it is going to take about 2 weeks!
My One is she because well it's my One but not only and it also seems to break up easily..
It had this kind of case, but did not help when dropped face down since there was some small rocks.

Warranty issues

I bought my nexus off a local person and can't get the email address of the original purchaser which I need to get warranty. Anyone have this issue and find a way around it?
Sent from my Nexus 4
do you? thought it went by serial number and IMEI, probably the same thing lol
I have the box and everything. They told me i the email
Sent from my Nexus 4
bendirkss said:
I have the box and everything. They told me i the email
Sent from my Nexus 4
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I believe they want the purchase order number off that email. Only the original purchaser can RMA the device but as long as you have that original email anyone should be able to return it for an RMA. Without it you are screwed and can only do a warranty repair through LG.
Their gonna do the replacement with the IMEI number my only concern is a small dent in the corner. Im worried they might charge me for my replacement cause of it. Its quite a small ding, what do you guys think?
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Sent from my Nexus 4
Sent from my Nexus 4
bendirkss said:
Sent from my Nexus 4
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No, thats not worth a RMA. They probably wont even take it, thats the users fault, whereas RMA is mainly only for manufacture defects.
If people keep RMA'ing for small scratches and dents like this Google is bound to change their RMA policy soon :\ since at the moment, their not too strict.
Unless I completely misunderstood that, and you're worried they'll fix that along with the fault and then charge you?
Whats RMA? Their sending me a warranty replacement and im sending this defected phone back. Im having issues connecting to my network, thats the defect. But if the screen is cracked or such they charge for the replacement. Im wondering if theyll charge me cause of this small dent
Sent from my Nexus 4
bendirkss said:
Whats RMA? Their sending me a warranty replacement and im sending this defected phone back. Im having issues connecting to my network, thats the defect. But if the screen is cracked or such they charge for the replacement. Im wondering if theyll charge me cause of this small dent
Sent from my Nexus 4
Click to expand...
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RMA is warrenty. https://en.wikipedia.org/wiki/Return_merchandise_authorization
they might.. just send you the same phone back after repair anyway, that is; if its repairable anyway. If it's not then they'll send you a refurbished model, or in some cases a new phone.
So no, they won't charge you anything for the dent, as its RMA.
They are sending me a new/refurbished first, then i am sending mine in. Its a replacement, they arent fixing mine
They sent me a link to a page where I "buy" a new nexus. I went through the purchasing process but it just puts a hold on my card and not an actual charge.
Sent from my Nexus 4
Seeing that dent that looks like its a drop dent. I would be pretty worried that they will charge you stating they dont do RMA for physical damage or user error which they can in all fairness claim with that sizable dent.
I think it almost depends who inspects the phone
Sent from my Nexus 4
I spoke to Google and they said that if the screen isnt cracked or anything major than i wouldnt be charged
Sent from my Nexus 4
Hello Ben,
Thank you for contacting Google Play Support.
I have spoke to the supervisor and a RMA agent and they said they you should not be charged for that because it is very small and not an actual crack
Sent from my Nexus 4

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