Database Users

x1 lcd damaged

hey...
I've just seen that my screen seems to be broken...
In the middle, it looks as if it is redundant. If I use the stylus and type sth, it looks as sth is moving.
here you see...
can i send it back?! (vodafone ger branded) and flashed several times...

Weird
Can you see the image displayed on it normally? It looks as though your LCD is cracked and the crystals are leaking around.

Ya. Is that a crack or some reflection? But I do realize the LCD ain't as 'tough' as the LCD for my Touch Pro. It's like its somehow 'thinner' than my Touch Pro's LCD.

alias_neo said:
Can you see the image displayed on it normally? It looks as though your LCD is cracked and the crystals are leaking around.
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yes thats it...

i think i have the same problem on my touch pro... part of me thinks its from the type of screen protector and how long it has been on the screen. I dunno where it could be coming from cuz i NEVER drop or crush my phones, i baby them lol .... it looks like a lil oil spill on the screen? Right?
I find the xperia screen to be better than the TP... the TP has a thicker "wall" between the actual LCD and where my finger touches it... meh, to each his own

can i send it back to vodafone or SE... !?

bongdelong said:
can i send it back to vodafone or SE... !?
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If it was like that when you bought it then yes you can definitely send it back, otherwise I suspect it will be difficult since that could have been caused by carelessness (bad luck) on your part.
If you send it back make sure you put the original SPL/ROM back in.

bongdelong said:
can i send it back to vodafone or SE... !?
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You can send it back for repair, but expect a bill to replace the LCD.

damn... but i did nothing... its always in my case... never fall down...
try to go to vodafone shop.. see what they say
Back to roots ...
i need:
Stock SPL 0.72
VODAFONE VFE deutsch DE - Rapidshare thanks to PavelX1
am i right?

A broken screen is NEVER covered under the warrenty.

yea but its not really broken... seems like there is some air...

bongdelong said:
yea but its not really broken... seems like there is some air...
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Nope it is. You've cracked some LCD crystals and the whole LCD will need replacing.

damn... 30mins ago, i was at vodafone shop... he said, he doesnt know anything about it but he will contact vodafone... i should come back in 2 days..
replace costs?! anybody knows?! i dont wanna do it myself
EDIT:
But it cant be cracked because everything is presented great... e.g. the man at vodafone shop didnt recognize it... he more wonders about my touchflow on x1 :-D

What does it look like when you turn on the screen? Any signs of cracks? It's so blurry from your pics we can't tell much. Is it like a blob of oil? If so it's entirely normal, though not everyone has it.

the oil thing has developed on 2 of my touch pros and its only really noticible under floresant light bulbs... The sprint store replaced it for me... i think you should go into a vodafone shop and just tell them they gave you a defective unit. Just be like "look, i never dropped this.. see, no dings or scratches, and look whats up with this screen! Its defective"

i'll try it tomorrow.. thx...

outie said:
What does it look like when you turn on the screen? Any signs of cracks? It's so blurry from your pics we can't tell much. Is it like a blob of oil? If so it's entirely normal, though not everyone has it.
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it looks normal... :-\
i'll go again to vodafone shop tomorrow thx..

artesea said:
A broken screen is NEVER covered under the warrenty.
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Used to be, mine were
I am a very long time (15 years !) contract customer of Orange and had about 6 p900's replaced with broken screens within 1 year and 1 p990, all free, but then they made me take out insurance and started charging £15 admin fee for replacement handsets. Im not a corporate customer, always been on a low tariff.
I used to call them and say the screen broke while it was in my pocket and they would send out a courrier and swap it within one day.
They've always given good customer service.
Havn't had them replace anything for while as my last two phones (P1 + X1)were bought myself as Orange only do crap phones now

i contact SE... they asked me if i dropped the protective foil ... i told them, yes but my x1 has always been in case etc... so there is nothing damaged...
now im waiting for what they'll say :-\

not sure how it works in ur country, but here in Germany i just give VF a phonecall, next day a guy apears and gives me a new phone and take the old one away. i had several replacements before (other phones) and it nver took longer then 1 day to receive a new one.
so guys ... CALL vodafone and screw those stores.

cracks in display, can it be repaired in UK?

dropped my phone from barely 2feets , the outerlayer and the digitizer seems to work fine but it had 2-3 curved cracks along the display, and from the sides of those two , display started to become dark , pixel by pixel they just turned dark.
my question is : i live in London UK , i was wondering if i should send it for repairs to USA?Taiwan? or Slough? i have sent a couple of emails to google and HTC , it was over weekend so no response from them yet. mt second question: if anybody might guess how much repair fee are we lookin at?
cheers

king_dani said:
dropped my phone from barely 2feets , the outerlayer and the digitizer seems to work fine but it had 2-3 curved cracks along the display, and from the sides of those two , display started to become dark , pixel by pixel they just turned dark.
my question is : i live in London UK , i was wondering if i should send it for repairs to USA?Taiwan? or Slough? i have sent a couple of emails to google and HTC , it was over weekend so no response from them yet. mt second question: if anybody might guess how much repair fee are we lookin at?
cheers
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My understanding is that HTC have a repair centre in Milton Keynes (based on posts I've seen on other forums)..

CodeMonkey said:
My understanding is that HTC have a repair centre in Milton Keynes (based on posts I've seen on other forums)..
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thnx , i have already contacted them , but since it's sunday i guess i have to wait another day to hear from them. i assume after 4 months of its release , HTC europe must have repair parts in stock , since it was officially launched for UK as well.
anyway i am going to update this thread by what happened. in the meantime , anyone has any other suggestions for repair? ebay still has nothing on it

so many broken screens... any luck on getting it replaced yet? i don't dare to unlock mine

it doesn't matter! when your screen break, HTC is extremely reluctant to repair it for free, and it makes sense , if you , like me , let it slip on concrete , there is nowhere in manual that said it is suitable to be thrown, and they have every right to charge you for repair. so don't worry and unlock it

it doesn't matter! when your screen break, HTC is extremely reluctant to repair it for free, and it makes sense , if you , like me , let it slip on concrete , there is nowhere in manual that said it is suitable to be thrown, and they have every right to charge you for repair. so don't worry and unlock it
by the way , i have been contacted by HTC UK first thing in the morning , asking me to call them and the estimate on repair is 64 pounds.yay. i however think the price would go up.anyway , you should call HTC hotline for UK to arrange for pickup.

I broke mine yesterday, it was a sad day indeed. But HTC agreed to repair it and whether they charge or not doesn't bother me. It's still at least 1/5 of the cost of a new one.

ordered pick up by UPS yesterday , they picked it up today , but not in time slot they were suppose to : before 1pm was mentioned by HTC , and i had the guy around 5pm at my door. anhyhoo , the HTC hotline is really really busy and they almost never reply to your emails.so you have to call , wait for half an hour to speak to someone, but they are very polite and cooperative, although at times they might not have a clue( they sent me back and forth when i called to ask why device hasn't picked up to UPS)
i'll report on the rest when i get an update
cheers

today i received an invoice by HTC via email , asking to to pay for charges. it is said that since it was determined that your device was broken because of you and not the device, i have to pay for it ( duh! ) , and guess what , the part (AMOLED) costs like 40 pounds , another 30 pounds for plastic something ( i assume it's the gluing back the digitizer to display or something) and like 15 quid for worksmanship and the total of 122 uk pounds!
damn it , it is still a fraction of a new device, so i paid it immediately , in hope of having my device over weekend. though i don't think it will be back to me.
by the way , they charged 8 pounds for delivery as well. it is not that bad, considering it is handled by UPS

now the repair tracking website of HTC says the device is ready for delivery , i should be getting it tomorrow, i hope. 122 pounds for a sorry mistake.

king_dani said:
now the repair tracking website of HTC says the device is ready for delivery , i should be getting it tomorrow, i hope. 122 pounds for a sorry mistake.
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Ouch. Makes me glad I'm covered for accidental damage under my house contents insurance..
Hope you have a happy reunion with your N1 tomorrow..

Screen shattered/broken

My phone screen shattered. The touch response is fine, I think only the outer glass is broken. Is it possible to get it replaced? Will Samsung fix it, if yes then for how much. I live in Delhi if that's any help.

Vaibhavs800 said:
My phone screen shattered. The touch response is fine, I think only the outer glass is broken. Is it possible to get it replaced? Will Samsung fix it, if yes then for how much. I live in Delhi if that's any help.
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^If your phone is under warranty and you're convincing enough, they'll replace it for free.
Else it'll cost you approx 1.5k for a new screen panel.

h4r5h said:
^If your phone is under warranty and you're convincing enough, they'll replace it for free.
Else it'll cost you approx 1.5k for a new screen panel.
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Thanks man
well it is out of warranty. But will replace it anyway for that price

Vaibhavs800 said:
Thanks man
well it is out of warranty. But will replace it anyway for that price
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^Np.
Also am pretty sure those guys would ask around 2k at first. Make sure to bargain and bring them down to around the price that I mentioned in the previous post. Good Luck.

h4r5h said:
^Np.
Also am pretty sure those guys would ask around 2k at first. Make sure to bargain and bring them down to around the price that I mentioned in the previous post. Good Luck.
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They will do it for 2.6k. But I never bothered to bargain

Vaibhavs800 said:
My phone screen shattered. The touch response is fine, I think only the outer glass is broken. Is it possible to get it replaced? Will Samsung fix it, if yes then for how much. I live in Delhi if that's any help.
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u can get it done within 1700. i got my screen, the surrounding shining rim & a new battery cover for Rs. 2600.. (in bangalore)

silverdream007 said:
u can get it done within 1700. i got my screen, the surrounding shining rim & a new battery cover for Rs. 2600.. (in bangalore)
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The final bill was 2.5k. Bangalore is he it hub that must be why it is cheaper there. Was thinking of getting a white cover.
First my G3 showed weird colours onscreen and would not boot and I tried atleast six times.
The next day I showed to my friends how poor service samsung gives but my phone miraculously came back to life only to make fun of me. Only this time I had booted it without a sim. Now its working as well as ever.

Replacement or Repair

Today my Z1 fell from my bed and it got a hair line crack on the screen its just 2 months old.. Will it be accepted Under ADP. Will I get repaired or replaced..am from Kolkata India
Sent from my C6502 using Tapatalk

No if damage is less and trust me dey will take around one month to replace
Sent from my C6902 using XDA Premium HD app

It's not a faulty device because of Sony so I don't think will be covered by warranty. It's your fault so you should ask where you bought it.

djcoolguyno1 said:
No if damage is less and trust me dey will take around one month to replace
Sent from my C6902 using XDA Premium HD app
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Damage is just a hairline crack hardly visible under white background
eclyptos said:
It's not a faulty device because of Sony so I don't think will be covered by warranty. It's your fault so you should ask where you bought it.
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in INDIA SONY is giving ADP (Accidental Damage Protection)
see here " http://www.sony.co.in/productcontent/570382/productcategory/mob-phone "
i have both so i am willing to give it for replacement as its just 2 months old and ADP is valid for 6 months from the date of purchase

imranaryan said:
in INDIA SONY is is give ADP (Accidental Damage Protection)
see here " http://www.sony.co.in/productcontent/570382/productcategory/mob-phone "
i have both so i am willing to give it for replacement as its just 2 months old and ADP is valid for 6 months from the date of purchase
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So you definitely should go via warranty to replace the glass. Sony will decide if repair or replace with the new one device. They never say what will be done.

i had bit of dent at first dey rejected den i broke it and gave in anger dey took one month to replace and u can gurantee if u get a better one or not
maybe it may have touch issues or hue or anything

djcoolguyno1 said:
i had bit of dent at first dey rejected den i broke it and gave in anger dey took one month to replace and u can gurantee if u get a better one or not
maybe it may have touch issues or hue or anything
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well what ever is the reason will exchange the phone until i get better one or i will demand my money from them..
which state are you from
am from KOLKATA (WEST BENGAL)

i m from mumbai really der service sucks....

imranaryan said:
in INDIA SONY is giving ADP (Accidental Damage Protection)
see here " http://www.sony.co.in/productcontent/570382/productcategory/mob-phone "
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Pertinent clauses
3. This Accidental Damage Cover indemnifies you from the losses/damages which is/shall be occasioned to the product due to physical breakage/damage, liquid spillage and short circuits due to electricity voltage fluctuation.
5. This Accidental Damage Cover shall provide you Free of Charge (“FOC”) repair or FOC replacement of your product.
imranaryan said:
i have both so i am willing to give it for replacement as its just 2 months old and ADP is valid for 6 months from the date of purchase
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As far as your question is concerned, i think you don't have a choice between repair or replacement. You don't get to make that call.
If sony can repair it they will do so. if they cannot only then will you get a replacement.
Way it works currrently is your phone will be couriered to sweden and back as they do not as yet service the Z line in India. i was told the turnaround time is 1 week.
Am very interested to know how well this so called ADP works. So do update us about your experience.

One Twelve said:
Pertinent clauses
3. This Accidental Damage Cover indemnifies you from the losses/damages which is/shall be occasioned to the product due to physical breakage/damage, liquid spillage and short circuits due to electricity voltage fluctuation.
5. This Accidental Damage Cover shall provide you Free of Charge (“FOC”) repair or FOC replacement of your product.
As far as your question is concerned, i think you don't have a choice between repair or replacement. You don't get to make that call.
If sony can repair it they will do so. if they cannot only then will you get a replacement.
Way it works currrently is your phone will be couriered to sweden and back as they do not as yet service the Z line in India. i was told the turnaround time is 1 week.
Am very interested to know how well this so called ADP works. So do update us about your experience.
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On monday I will goto SC and update my experience here
Thanks for tge effort
Sent from my C6502 using Tapatalk

Screen Broke

My phone fell from just 2 mtrs above the ground and the screen got shattered . It is only 2 months old .I am from India .Does it come under warranty or something . I don't have the fund now to replace the screen. Anything will help. Thanks in adavance.
NB: It was protected by a screen guard(Nothing happened to it not even a scratch)

Physical damage is not covered in warranty?

naveen_nrj7 said:
My phone fell from just 2 mtrs above the ground and the screen got shattered . It is only 2 months old .I am from India .Does it come under warranty or something . I don't have the fund now to replace the screen. Anything will help. Thanks in adavance.
NB: It was protected by a screen guard(Nothing happened to it not even a scratch)
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R u take flipkart full protection policy while purchase Phone i already purchase policy.

prasanna0007 said:
R u take flipkart full protection policy while purchase Phone i already purchase policy.
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No i didn't ?

naveen_nrj7 said:
No i didn't ?
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Then bad luck.

Warranty
naveen_nrj7 said:
My phone fell from just 2 mtrs above the ground and the screen got shattered . It is only 2 months old .I am from India .Does it come under warranty or something . I don't have the fund now to replace the screen. Anything will help. Thanks in adavance.
NB: It was protected by a screen guard(Nothing happened to it not even a scratch)
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Asus gives 6 months warranty for the phone...so you can repair the screen by going to the nearest Asus service centre...and i think it should be done free of cost.

Kevin0916 said:
Asus gives 6 months warranty for the phone...so you can repair the screen by going to the nearest Asus service centre...and i think it should he done free of cost.
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Kevin0916 said:
Asus gives 6 months warranty for the phone...so you can repair the screen by going to the nearest Asus service centre...and i think it should be done free of cost.
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Asus India website does not speak of 6month warranty covering screen break.......Need verified source.

Warranty
Cookie Ninja said:
Asus India website does not speak of 6month warranty covering screen break.......Need verified source.
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I had brought the phone from flipkart and it showed me 1 year warranty on phone and 6 months on accessories...
Please correct me if i am wrong...
Long back when i had ZenFone 6...the screen had broken and it was under warranty and they repaired it with a screen replacement...

Btw..... Zenfone Max Pro M1 screen replacement from Asus service center, total costs is rs. 3550 . Not sure if it's the same cost in every state of India.
** Check attached

Screen replacement cost

StoneSpider said:
Btw..... Zenfone Max Pro M1 screen replacement from Asus service center, total costs is rs. 3550 . Not sure if it's the same cost in every state of India.
** Check attached
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Didn't go to Shriram Towers?

Warranty does not cover physical damage
My phone screen broked 15 days after I brought it (I slammed in fit of anger)
The service center took 30 days (UTTAR PRADESH)
It cost 3500 INR
But the main problem after service is that now I am facing is phone freezes after flashing any new custom rom ,
It happens nearly 4-5 times in a new rom then somehow it stops until I don't again flash any other ROM (happened on stock rom also but as I say this heavy hang/lag stops after 3-5 full discharge of battery
I even flashed new Factbook rom 247 but no luck ,so plz after screen replacement check if device is lagging ,sound distortion or any other bug then tell it to service center guys
Luckily I found myself a solution i.e, to flash Factbook rom and then sequentially upgrade firmware 247>309.............>331>334>337
BTW I am on Firmware 331
ROM CrDroid 4.7
KERNEL The Raging Beast custom clang and getting no lags ,fingerprint issues, or camera, speaker ,mic issues

It can be repaired from local shops for just max ₹ 2000.