Database Users

Camera Replacement

Hey people,
Last night I accidentally dropped my DHD and unfortunately it landed on the camera. The camera glass is now broken and the grommet is dented also.
Does anyone know if there are replacements for this part yet? I'm in Australia so an online parts shop would be perfect...
Thanks for the help!

After further investigation it seems to be attached to the entire back plate.

insty said:
After further investigation it seems to be attached to the entire back plate.
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i say contact HTC directly

Make a claim on your phone insurance.
You do have phone insurance, dont you? I'm sure no one on XDA forums are foolish enough to invest in a £500 device and not have the safety net of insurance for when we inevitably drop it and smash it into smithereens.

RobTheRover said:
Make a claim on your phone insurance.
You do have phone insurance, dont you? I'm sure no one on XDA forums are foolish enough to invest in a £500 device and not have the safety net of insurance for when we inevitably drop it and smash it into smithereens.
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I have never had phone insurance but I have never dropped and damaged any if my prior phones roughly how much is phone insurance ?, I was unaware of such a thing mine us just included in home insurance but that probably wouldn't include drop damage
Sent from my Desire HD using XDA App

Insurance dont cost as much only , AUD 9.99 or 29.99 AUD and aslo Carriers aslo offer insurance Cover .

you do get a free 1 year warranty when you buy a HTC product so just conatc HTC to be realy protective ive bought an official HTC DHD pouch and thinking of investing in a hard gell case

Aamir.Badat said:
you do get a free 1 year warranty when you buy a HTC product so just conatc HTC to be realy protective ive bought an official HTC DHD pouch and thinking of investing in a hard gell case
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Can you quote the part of the HTC warranty conditions where it says that they will happily replace components that got destroyed by "improper handling, such as dropping the phone on the floor very hard"?
I'd be really thrilled to read it.
Only thing I agree with is contacting HTC is the best bet at the moment, i am sure they will offer a repair for that damage, although they will charge quite a bit for it

http://www.htc.com/www/support/warranty.html
Click where your are i clicked wester Europe and Page 3 please read

HTC does not cover this sort of damage.
The warranty only covers manufacturing faults.
Check home insurance, it probably covers accidental damage to items in the home and may cover the phone if one item limit is high enough.

Oh unlucky m8 guess you will have to cough up cash to repair the phone

The chances are the camera still works, and it is just the lens cover that you have broken.
Look for a dummy camera, such as
http://cgi.ebay.co.uk/Brand-New-HTC...976?pt=LH_DefaultDomain_3&hash=item255f090e60
Look on Android forum that shows how to replace.
http://androidforums.com/incredible...cover-replacement-straightening-red-ring.html
Hope this helps.

Yeah, was just unlucky I guess.
Lucky enough where the crack is on the camera lens it doesn't actually show on photos.
Will contact HTC to see.
Cheers for the help!

Heads up! Exchange and Asurion Evo's shipping with 2.3

Just to give people a heads up that need their EVO's exchanged via service centers or replaced via insurance. For the past few days ALL replacement Evo's that I've had come in have been flashed to the new OTA prior to shipping. There may be instances where some service centers may have some 2.2 Evo's on hand (not likely) but for the most part expect to get a 2.3 Evo if you need to have yours replaced.

got mine replaced and got in Wednesday still had 2.3
sent from my back pocket using an EVO

2.2 sorry type o
sent from my back pocket using an EVO

Just got a replacement EVO,with 2.2 yesterday...actually a replacement for my replacement EVO..
Sent from my PC36100 using XDA Premium App

todah09 said:
Just got a replacement EVO,with 2.2 yesterday...actually a replacement for my replacement EVO..
Sent from my PC36100 using XDA Premium App
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What's the refurb date on yours. The ones I'm getting in are no more than a week old.

The biggest complaint about Sprint I could have is that they run everything through insurance. Verizon (who I left to get Evo) would replace your phone with no deductible if it was a defect. IE: not charging, something not working properly etc etc. There basically could be no water damage and the phone had to be less than a year old. I pay for insurance for other reasons, such as loss, theft, drop a brick on it and such.
You guys have the same experience? Just trying to see if its the two stores I've went to that "look" at the phone and say if you want a new one do it through insurance.

i have two repair centers here next to me who always replace my phone for free, as long as there's no water damage, r u sure u r visiting repair centers?

A repair center near me was going to replace my phone for free sure to a speaker defect. No insurance needed. Same for others I've talked to. A long as it is a defect in the phone then they will replace it for free.

Where the phones activated? If so that's why it was 2.3
Sent from my PC36100 using XDA Premium App

david914 said:
i have two repair centers here next to me who always replace my phone for free, as long as there's no water damage, r u sure u r visiting repair centers?
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Yea for some reason they do nothing but want to send it via insurance and charge me $100 for a refurb. Glad somebody is having luck out there

Mantle107 said:
Yea for some reason they do nothing but want to send it via insurance and charge me $100 for a refurb. Glad somebody is having luck out there
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The only time we replace phones is if there are main board issues, everything else we repair in house. Main board issues are cover under the exchange program and we order the exchange right away. If it's shattered screens or water damage the we check to see if the customer is eligible for an upgrade so we can present the customer with options (upgrade or insurance). If they want to file a claim we walk them through it.
PM me where you live and I'll see if I can't track down a decent service center.

Lokifish Marz said:
The only time we replace phones is if there are main board issues, everything else we repair in house. Main board issues are cover under the exchange program and we order the exchange right away. If it's shattered screens or water damage the we check to see if the customer is eligible for an upgrade so we can present the customer with options (upgrade or insurance). If they want to file a claim we walk them through it.
PM me where you live and I'll see if I can't track down a decent service center.
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Thank you so much for the solid info. I'll shoot you a message later after I get out of this meeting. Again, much appreciated.

It's usually pretty cut and dry if you take it to a Sprint Service/Repair Center. If there is physical damage then it will go through Insurance. Hardware defect it is swapped free of charge. They have the option to repair some physical damage...... If you take it anywhere else they will insurance it for the $100 or send you to a Sprint Service/Repair Center. We'll they should remind you, but usually don't.
I have never had to pay a single claim except for when I lost my phone.

I went to a Sprint Repair center once to have my screen swapped (I have the white spots that are a manufacturer defect) and they told me I would have to go through insurance. I haven't tried a different Service/Repair center yet. Know of any good ones in the Miami, Fl area?

Anyone have warranty issue with Sony?

Very poor service from Sony, few months ago I sent the phone back for warranty repair, due to logic board failure. They sent back a replacement handset with most of the print faded off the sticker on the behind the battery. Just able to see the imei, phone had the same problem again 6 weeks ago. This time they told me phone was dropped and physically damaged and not cover by warranty, but the phone has never been dropped, not even a tiny scratch on it, been on to them 4 times, they just not willing to repair or replace the faulty phone. Its less than a year since phone was bought. Anyone else have issues like this with Sony? I hope they will never get a sell on their phone anymore.
Sent from my Desire HD using XDA App

Mine xperia x10 has defective motherboard and I sent it 2 times for service but nothing changed.They didn't fix it.SE's service is crap!Try to explain your situation but i don't think they will understand.

Been on the phone to them many times each time over 30 mins.they don't even want to let me talk, keep trying talk over me or else they keep talking while I'm still talking like a 8 year old arguing with me.
Sent from my Desire HD using XDA App

I understand...I am afraid you can't do a lot of things.I will not buy a SE mobile again.You have a problem and they don't want to help you.They don't want you to be their customer....

deconfrost said:
Very poor service from Sony, few months ago I sent the phone back for warranty repair, due to logic board failure. They sent back a replacement handset with most of the print faded off the sticker on the behind the battery. Just able to see the imei, phone had the same problem again 6 weeks ago. This time they told me phone was dropped and physically damaged and not cover by warranty, but the phone has never been dropped, not even a tiny scratch on it, been on to them 4 times, they just not willing to repair or replace the faulty phone. Its less than a year since phone was bought. Anyone else have issues like this with Sony? I hope they will never get a sell on their phone anymore.
Sent from my Desire HD using XDA App
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The x10 is built to fail.
I sent mine in 5 times before they finally replaced my board. 4 months later i am having problems again.

i am more pissed at their 1 year warranty.
Why the hell this expensive phone have only 1 year warranty.
make it 2 year at least especially how many people get phone base on 2-3 years contract.
I am glad they get hacked, it bring me justice to see they lose money but on the other hand, they will just shift their burden over to customers.
I promise myself, this is the last sony product (other then game console) i will ever buy.

They care about profit above all else so use the cheapest repair option.
Sent mine in had to ring em up to stop em just sending it back with a software reinstalation. Eventually they replaced the motherboard and managed to put loads of dents in it and scratch it everywhere!
Now it's started to have the same restarting problem again! Becoming more and more frequent like last time. Hope the warranty isn't 1 year as mines just run out

shaunbu said:
They care about profit above all else so use the cheapest repair option.
Sent mine in had to ring em up to stop em just sending it back with a software reinstalation. Eventually they replaced the motherboard and managed to put loads of dents in it and scratch it everywhere!
Now it's started to have the same restarting problem again! Becoming more and more frequent like last time. Hope the warranty isn't 1 year as mines just run out
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I've heard from some other members that they got their X10s back from service with dents and scratches. Also, in another case, SE replaced a sim-free phone under warranty with a sim-locked one!!!
I am wondering: aren't they supposed to give the phone back in a better condition?

I think if they can assemble the phone without dents, then why do they have to do the dents when they are repairing? This just doesn't make any sense to me.

My_Immortal said:
I've heard from some other members that they got their X10s back from service with dents and scratches. Also, in another case, SE replaced a sim-free phone under warranty with a sim-locked one!!!
I am wondering: aren't they supposed to give the phone back in a better condition?
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They scratched my x10 to S#1^ when they replaced the board.
So you can only think how angry i was about that.

My motherboard was dead, send it in. 4 weeks later I got a new one.

I may be wrong but I believe SE warranty is actually 2 years for x10
Sent from my X10i using XDA Premium App

Samsungs Guaranty/Warranty

Afternoon all,
Last week i had to put in my phone for repair, fine cracks had appeared on the LED under the gorrila glass, thus making my screen blank and none responsive.
I wasnt holding my breath as i thought that it would come back with this answer, they came back saying this (this is though phones4u as that is who i purchased the phone with):
Unfortunately your phone appears to be Out of Warranty so we have raised the following estimate.
So i gave them a call to see how it could be out of warranty and they said even though it is inside the 12months as it is a cracked screen it isnt covered by the wrranty, this is classed as accidental damage.
Now this phone has never been dropped, it was got last april and is pretty much in perfect condition and have no idea how the cracks on the LED appered, after explaining all this i was told the same, it isnt covered as there is no way to prove it wasnt dropped or had extreme pressure put on it.
They gave me a quote of £71.99 to repair the phone and get it back to me, which i am paying. If i had cracked the screen by fault of my own i would think this a good price as i have seen replacement screens on ebay,ect for alot more.
I feel a little hard done by as i know nothing has happened to break my phone, i was just wondering how others feel. Do you think with the size and popularity of Samsung phones they should be offering something like apple loyalty replacement or something similar? or has anyone had better luck going though a different vendor?

Should have contacted Samsung directly instead of going through one of the rip off merchants.

Intratech said:
Should have contacted Samsung directly instead of going through one of the rip off merchants.
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I was told by the man in phones4u that it was being sent to Samsung but it seems to have gone to their repair people. :/
Do you think going to sammy direct would have gotten me a different answer or cheaper repair?

Crucio_ said:
I was told by the man in phones4u that it was being sent to Samsung but it seems to have gone to their repair people. :/
Do you think going to sammy direct would have gotten me a different answer or cheaper repair?
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They probably would have given it a more close inspection, as to signs of possible drops or accidents.
That sucks. I'll be sure and steer clear of phones4u in the future, thanks for the heads up.

Crucio_ said:
I was told by the man in phones4u that it was being sent to Samsung but it seems to have gone to their repair people. :/
Do you think going to sammy direct would have gotten me a different answer or cheaper repair?
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Dunno but I find it easier to deal directly with the manufacturer than the rip off merchants. When my tab had some dust under the screen within a few weeks of purchase PC World refused to exchange it and said I may need to pay for the repair. Told them to where to stick it and called Samsung directly and they sent a prepaid jiffy bag for the device and a form to fill and send it back to them. They repaired it free of charge and I got it back within a week of sending it off.

Thanks for the input Intratech, think this is a case of lesson learnt for any future problems (hoping there isnt any).

You are in that very difficult position accidental damage by user who of course claims not .Versus phone broke by itself
You could claim against the seller but after six months its up to you to provide the proof that its a manufacturing fault .
As said Samsung may well have been the best route as they will have a higher margin and better trained staff than retail outlets .
jje

Although I prefer to use the S2 as my daily phone, I also own an iPhone 4.
One thing I really love about Apple is their warranty. Pretty much no questions asked. I guarantee if I went in with a cracked LCD (not screen) they would have replaced it on the spot.
Although I love Sammy (S1 & S2) their warranty stinks. Also, no official invoice means no warranty.
Sent from my GT-I9100T

Thanks for the replies folks.
I also love what apple do for the customers warranty wise, being able to look up the age of a model instore is amazing.
Do you think that sammy should introduce something like this due to how much they are competing with apple now?
How hard would it be to incorporate this service in to the generic phone shops (CPW,Phones4u,ect).

The cracks maybe related to temperature differentiation? From very hot ambiance to very cold one? It is good to know this kind of stuff.

Crucio_ said:
Thanks for the replies folks.
Do you think that sammy should introduce something like this due to how much they are competing with apple now?
Yes and charge the premium that Apple charge for the phone .
jje
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i work in mobile sales, and i see this allllll the time, now i do believe you when you say that it was probably a manufacturing fault with the screen, but you have to keep in mind that probably 97% of the time with customers, it is the their own fault, and about 85% of those people will downright lie about it, ive had a customer come into my store shouting and screaming that it wasnt her fault the screen was cracked, that it was made badly and that she always was super careful about it, until her 5/6 year old son says 'but wait mommy, i saw you throw it up against the wall when you were shouting...'
fact is, people lie about it, all the time, same with water damage! 'sorry sir but its water damaged, theres not alot i can do about it'
'it hasnt been anywhere near water! it must be the humidity, or condensation, but it most defiantly hasnt gotten wet'
'but look sir... that looks alot like milk to me'
'ah...'
im sure if people were honest all the time, your phone would have been fixed no problem, but no, they arnt :/
sorry about the rant!

Gizoman said:
The cracks maybe related to temperature differentiation? From very hot ambiance to very cold one? It is good to know this kind of stuff.
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This was something that had crossed my mind, before it happened i was at my mums all warm lovely, then i went out and it was freezing was out for about 30min before i noticed what had happened.
I saw that article about how the s2 can work at low low temps the other day, but i dont think it said anything about the effect of a quick change in temps.
JJEgan said:
Yes and charge the premium that Apple charge for the phone.
jje
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Just using o2.co.uk as an example (i know there are a lot of different prices out there i just used a popular place), our s2 is £449.99 on p&g and the ip4s is £499.99.
The £50 difference isn't much more of a premium for how long most people keep there phones for.

Crucio_ said:
Just using o2.co.uk as an example (i know there are a lot of different prices out there i just used a popular place), our s2 is £449.99 on p&g and the ip4s is £499.99.
The £50 difference isn't much more of a premium for how long most people keep there phones for.
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I scored mine for 275GBP including an extra battery, and a silicone case. 2 months old (used) not a scratch, delivered to my door (through pure coincidence). Sammobile.com claims that factory warranty runs until Sept 2013.

I suppose im lucky in the sense in that when i purchased my phone on eBay it came with a 2 year warranty and (touch wood) ive had no trouble with it at all and i have it 8 months now and it's running fine, ive heard some bad reports about Phones4U too, their sales assistants are seriously pushy as well the minute you step into one of their shops they are all over you like a rash firing questions at you desperate to make a sale, any wonder i rarely ever go there anymore when im in the UK.

sean is here. said:
I scored mine for 275GBP including an extra battery, and a silicone case. 2 months old (used) not a scratch, delivered to my door (through pure coincidence). Sammobile.com claims that factory warranty runs until Sept 2013.
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Mine was free on £40 p/m contract, i got it the day after it was released tho it has been in a silicone case from day one. I don't doubt that shopping around will find you our phone cheaper. i just think the majority of people would use a place like o2 or other retail chains.
jonny68 said:
I suppose im lucky in the sense in that when i purchased my phone on eBay it came with a 2 year warranty and (touch wood) ive had no trouble with it at all and i have it 8 months now and it's running fine, ive heard some bad reports about Phones4U too, their sales assistants are seriously pushy as well the minute you step into one of their shops they are all over you like a rash firing questions at you desperate to make a sale, any wonder i rarely ever go there anymore when im in the UK.
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I don't think that i will be using them again, i didn't get really get any bad service and the staff were as helpful as they could be. I just want to move away from the whole tied to a contract thing, im signed up for 24 months and i regret that now. I will probably aim to do something like in your sig and go on gif gaf if they are still as good in 15months time.

O2 PAYG £405 first day of release
unlocked out of the box and a Giffgaff PAYG Sim .
jje

sean is here. said:
I scored mine for 275GBP including an extra battery, and a silicone case. 2 months old (used) not a scratch, delivered to my door (through pure coincidence). Sammobile.com claims that factory warranty runs until Sept 2013.
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Yeah my warranty card states that the device has a warranty of 24months starting from date of purchase. So Sept 2013 for me also lol

I saw warranty on SamMobile and it was of 1 year and 10 months from the date of purchase but the Samsung guy says he will only give it till 1 year from the date of purchase
P.S yesterday I got my screen replaced and my proximity sensor is not working
Such an idiot guy,I have to go again to service center tomorrow because today is Sunday and its closed
Sent from my GT-I9100 using Tapatalk

Warranty may be dependant upon area of sales .
Usual in the UK with Samsung mobiles is that Samsung offer a limited warranty for twenty four months .
That is outside of the sellers responsibility for the phone which is usually a twelve month warranty .
jje

Sony SAT say I have to pay the crack on warranty period.

Sony SAT (STELLA, Madrid) refused to aply warranty in my cracked arc. They say the crack is because I have hit the phone (red circle mark) when this is not true. I search other xperia arc photos on internet and I can see the same mark and the same crack. Why that bad treatment sony?
My phone is the misty silver. You can see the same mark as mine in a blue one I found on internet:
I forget to say they made me pay the shippment costs. The phone is under warranty and this is not what the law say about a product in warranty period. Very bad!

i dont have warnty but my phone looks so bad i willl shere some pics, im was at some unoffical service to change mask and they tell me :" i wont change your mask coz i can brocke display when changing it "

jlmcr87 said:
Sony SAT (STELLA, Madrid) refused to aply warranty in my cracked arc. They say the crack is because I have hit the phone (red circle mark) when this is not true. I search other xperia arc photos on internet and I can see the same mark and the same crack. Why that bad treatment sony?
My phone is the misty silver. You can see the same mark as mine in a blue one I found on internet...
I forget to say they made me pay the shippment costs. The phone is under warranty and this is not what the law say about a product in warranty period. Very bad!
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Ask them to maka a little research on the internet. Most if these guys are scumbags.
You got 2 years warranty (if you read the warranry manuals). Dont be gentle against them.
I got that crack over the light sensor too. After a year, now its cracked.
Do you use a case on your arc?
n1kolaa said:
i dont have warnty but my phone looks so bad i willl shere some pics, im was at some unoffical service to change mask and they tell me :" i wont change your mask coz i can brocke display when changing it "
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Sooo?
Sent from my LT15i using xda premium

TheHaso said:
Ask them to maka a little research on the internet. Most if these guys are scumbags.
You got 2 years warranty (if you read the warranry manuals). Dont be gentle against them.
Sent from my LT15i using xda premium
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I sent them this links:
http://www.xperiablog.net/2011/07/01/xperia-arc-housing-suffering-from-cracks-–-widespread-issue/
http://www.xperiablog.net/2012/01/02/xperia-arc-s-also-prone-to-cracks/
http://www.xperiablog.net/2012/03/27/getting-the-xperia-arc-crack-fixed-our-story/
But they don´t listen to me. They say I have hit the phone.

Complain to Sony Europe directly as this is an unacceptable way to treat a customer.
Sony UK replaced the cracked housing on my arc S after 11 months with no questions asked - I just needed to provide proof of purchase. The phone was only gone for a week.

rec71 said:
Complain to Sony Europe directly as this is an unacceptable way to treat a customer.
Sony UK replaced the cracked housing on my arc S after 11 months with no questions asked - I just needed to provide proof of purchase. The phone was only gone for a week.
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Can you tell me how can I contact sony europe?

From what I know, the warranty covers only the crack above proximity sensor, which might have happened during the production.
Yours is not above the proximity sensor, most likely caused by yourself.

Someguyfromhell said:
From what I know, the warranty covers only the crack above proximity sensor, which might have happened during the production.
Yours is not above the proximity sensor, most likely caused by yourself.
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If you read I have say I havent hit the phone, or anything else

jlmcr87 said:
Can you tell me how can I contact sony europe?
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Read your warranty manual
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