Database Users

Cracked screen returns advice

I've cracked my screen
Went go-karting today and got thrown around so much in the kart that the screen cracked.
So, what's the best way about getting it repaired?
Can I just send it straight back to HTC UK and get the screen replaced under warranty? My phone is rooted, but not unlocked.

I have not returned a phone yet, but as many have stated, "it does not void your warranty to root, only to unlock the bootloader" so in theory you should just be able to send it in.

.....except that warranty won't cover a cracked screen.. I think the going rate was $280?

are you insured through assurion?

You broke it, you buy it.
Sent from my Nexus One using XDA App

t0ph0id said:
I've cracked my screen
Went go-karting today and got thrown around so much in the kart that the screen cracked.
So, what's the best way about getting it repaired?
Can I just send it straight back to HTC UK and get the screen replaced under warranty? My phone is rooted, but not unlocked.
Click to expand...
Click to collapse
I dropped my N1 on the floor in my house (stone floors) two weeks ago and cracked the glass screen.. picked up a new glass screen on ebay for $38 shipped and spent about two hours replacing it myself.. turned out perfect.. just be very patient and take your time during the replacement process.

This is the damage, I don't think the glass is broken so is it just the LCD screen beneath that I'll need to replace?

t0ph0id said:
This is the damage, I don't think the glass is broken so is it just the LCD screen beneath that I'll need to replace?
Click to expand...
Click to collapse
No, it's the digitizer/screen. The display would be a lot more expensive to replace.

Hi mate.. if the amoled still works you are fine yiu would just need a new digitalizer, about £20 from ebay and fix it youself.. if the amolded wkrks you need a new lcd, £45 from ebay.. i nroke my amoled, fixed it and now works.. good luck!!
Sent from my HTC Desire using XDA App

t0ph0id said:
This is the damage, I don't think the glass is broken so is it just the LCD screen beneath that I'll need to replace?
Click to expand...
Click to collapse
khaytsus said:
No, it's the digitizer/screen. The display would be a lot more expensive to replace.
Click to expand...
Click to collapse
If that's the case, then why when I power it on does nothing appear?
It vibrates when booting so I know its working?

when i dropped my nexus one, the amoled broke, not the outer screen/digitizer. i believe the cost for a new amoled was around $85 plus shipping and it would also cost your warranty. therefore, i sent it back in for repair and it cost $115 total, warranty still intact. btw, i opted for a refurb unit instead of waiting for them to return my damaged unit.
good luck, you have to decide if its worth voiding your warranty to fix it yourself.

t0ph0id said:
If that's the case, then why when I power it on does nothing appear?
It vibrates when booting so I know its working?
Click to expand...
Click to collapse
Sorry I missed that part.. Yeah if it's not showing anything the display has problems, although I find it odd it would break but not the digitizer.

khaytsus said:
Sorry I missed that part.. Yeah if it's not showing anything the display has problems, although I find it odd it would break but not the digitizer.
Click to expand...
Click to collapse
Yeah strange isn't it, anyway, HTC are collecting it tomorrow, I'll have an estimate for repair in a few days. No idea how much it's going to be just yet.

t0ph0id said:
Yeah strange isn't it, anyway, HTC are collecting it tomorrow, I'll have an estimate for repair in a few days. No idea how much it's going to be just yet.
Click to expand...
Click to collapse
It is gonna be high! You wille get 3 options..1) fix the phone for a very high price 2) get the phone and pay around $40 for the labour and delivery 3) dispose of the phone for free by htc.. so pretty much re use the parts for another phone..
Not a sencible choice calling htc in my opinion
Sent from my HTC Desire using XDA App

t0ph0id said:
Yeah strange isn't it, anyway, HTC are collecting it tomorrow, I'll have an estimate for repair in a few days. No idea how much it's going to be just yet.
Click to expand...
Click to collapse
!PANDA said:
It is gonna be high! You wille get 3 options..1) fix the phone for a very high price 2) get the phone and pay around $40 for the labour and delivery 3) dispose of the phone for free by htc.. so pretty much re use the parts for another phone..
Not a sencible choice calling htc in my opinion
Sent from my HTC Desire using XDA App
Click to expand...
Click to collapse
Having searched the internets I've found reports of people having it fixed by HTC UK for between £60 - £100
Also, I was told if I didn't want them to carry out the work there would be a £20 fee to return the phone to cover postage and the engineers time.
I think you're estimates are way off, however, I'm going to wait until I get my quote or I'll be eating my words...

t0ph0id said:
Having searched the internets I've found reports of people having it fixed by HTC UK for between £60 - £100
Also, I was told if I didn't want them to carry out the work there would be a £20 fee to return the phone to cover postage and the engineers time.
I think you're estimates are way off, however, I'm going to wait until I get my quote or I'll be eating my words...
Click to expand...
Click to collapse
These were the options to fix my Desire but then got it with the fee and fixed it my self
Sent from my HTC Desire using XDA App

I'm impressed t0ph0id, I accidently got a slight scratch on my week old N1, it's small but I know it's there and I'm really upset about it.
You have properly screwed the screen and you seem ok with it
Wish I could be as relaxed as that haha.

Hey buddy i had the same issue with my desire.. cracked in a similar way, HTC quoted me £238 for screen, housing, new logic board & labour.. even asked them just to replaced the screen cos i did see anything wrong with the housing but they said they couldn't do it cos motherboard had been bent..
so just got a replacement lcd from ebay at £45, took 45mins to fit the new screen everything working correctly
oh and the logic board wasn't bent! cheeky HTC

incredulous said:
I'm impressed t0ph0id, I accidently got a slight scratch on my week old N1, it's small but I know it's there and I'm really upset about it.
You have properly screwed the screen and you seem ok with it
Wish I could be as relaxed as that haha.
Click to expand...
Click to collapse
I've already spoken my mobile insurance and they repair/replace accidental damage so I know I can go through them if it's going to cost too much.
They'll repair, replace, give an alternative if they don't have the model or give a cash equivalent.

Yep haha, seems hard when yoyr trying to take it apart and not brake any bits off, but now.. soo proud of myself! Never thoughed I would ever be in my phone, sick thought, jehe
Sent from my HTC Desire using XDA App

Cracked LCD - Repair Help

I'm pretty sure I cracked my LCD but before I go on a man hunt I figured I'd check here first.
I tripped and rolled on my phone yesterday causing this to happen, when I turn on my Nexus you get a few colors but mostly the screen is black. The top glass is not broken.
I called HTC (my phone is still under warranty) and they said it'd be 155 bones to get it fixed.
Any idea where I can buy the LCD to fix this myself for cheaper?
I searched but couldn't find anything really.

this, this or this?

I have a broken one too, fell 2 floors down from stairs onto marble floor, though only amoled broke and i bought a new one for $100 cuz it was the only one who shipped to my country

Yep sounds like your LCD is broken. It's an easy enough fix if you wish to do it yourself, you should be able to get one on eBay for relatively cheap. I've actually got one spare that works perfectly if you want it. I'm based in the UK so it may be cheaper to get one on eBay if you're not around the same area.

Hollow.Droid said:
Yep sounds like your LCD is broken. It's an easy enough fix if you wish to do it yourself, you should be able to get one on eBay for relatively cheap. I've actually got one spare that works perfectly if you want it. I'm based in the UK so it may be cheaper to get one on eBay if you're not around the same area.
Click to expand...
Click to collapse
I tried calling HTC as my phone is still under warranty for another month. They said it was a known issue and would most likely be fixed for free. So I decided to try that route. I'll keep ya'll posted.

difrnt said:
I tried calling HTC as my phone is still under warranty for another month. They said it was a known issue and would most likely be fixed for free. So I decided to try that route. I'll keep ya'll posted.
Click to expand...
Click to collapse
LCD screens being broken by people falling onto them is a 'known issue'? Ya don't say!

DirkGently1 said:
LCD screens being broken by people falling onto them is a 'known issue'? Ya don't say!
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Click to collapse
It surprised me to, haha!
Supposedly they've had issues with people using their nexus and the LCD just breaking underneath the glass and that's what the rep said they would put in the ticket even though I had told them the real story.

difrnt said:
It surprised me to, haha!
Supposedly they've had issues with people using their nexus and the LCD just breaking underneath the glass and that's what the rep said they would put in the ticket even though I had told them the real story.
Click to expand...
Click to collapse
Good stuff, sounds like you got a pretty decent rep to handle yours

I just had this same repair done by HTC. On the first information-gathering call to HTC, the rep told me I'd be without my phone for 2-3 weeks. So then I considered trying to repair it myself using an AMOLED screen from ebay, but saw they ship from China and didn't feel like waiting for that either.
In the end, HTC pointed out that they could ship me a replacement phone before I sent mine in. I received a working phone two days later, shipped mine and then approved the "repair" via a support website. Obviously, they then repair the damaged phone and dump it into the repair pool.
It cost $115 and I was very happy with the process.
Hope all goes well with the free repair!

So, I called in today to check the status. My nexus is on it's way back repaired and all...FREE OF CHARGE.

difrnt said:
So, I called in today to check the status. My nexus is on it's way back repaired and all...FREE OF CHARGE.
Click to expand...
Click to collapse
Congrats. HTC has been pretty great about service with the N1.

Cracked screen :(

Just dropped my Nexus S and have cracked the screen. Suffice to say I am not very happy at the moment
It seems that its just the front panel that is cracked, as the phone still functions as normal.
However according to iFixit " If you shatter the front panel glass, the SAMOLED has to be replaced as well -- they're fused together."
Anyone else done this yet?
If so how did you go about fixing it?
Ive had a quick search and cant find anywhere that supplies the parts...so not really sure what to do about it.

buy a screen replacement on ebay or wherever and then replace it on your own

emc07 said:
Just dropped my Nexus S and have cracked the screen. Suffice to say I am not very happy at the moment
It seems that its just the front panel that is cracked, as the phone still functions as normal.
However according to iFixit " If you shatter the front panel glass, the SAMOLED has to be replaced as well -- they're fused together."
Anyone else done this yet?
If so how did you go about fixing it?
Ive had a quick search and cant find anywhere that supplies the parts...so not really sure what to do about it.
Click to expand...
Click to collapse
awwwww....

AllGamer said:
buy a screen replacement on ebay or wherever and then replace it on your own
Click to expand...
Click to collapse
I've checked on eBay, cant find anyone selling one.
I was trying to ask if people knew where I can get one.

emc07 said:
Just dropped my Nexus S and have cracked the screen. Suffice to say I am not very happy at the moment
It seems that its just the front panel that is cracked, as the phone still functions as normal.
However according to iFixit " If you shatter the front panel glass, the SAMOLED has to be replaced as well -- they're fused together."
Anyone else done this yet?
If so how did you go about fixing it?
Ive had a quick search and cant find anywhere that supplies the parts...so not really sure what to do about it.
Click to expand...
Click to collapse
If you are in the UK try here, just found it through google. http://mobile-repairs-service.com/contact.html

Haizum74 said:
If you are in the UK try here, just found it through google[/url]
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Click to collapse
Thanks, that is actually only 3 miles from my house
Ill give them a call tomorrow.

http://www.globaldirectparts.com/Googel-Nexus-S-LCD-p/smsng6098660.htm
Sent from my Nexus S using XDA App

emc07 said:
I've checked on eBay, cant find anyone selling one.
I was trying to ask if people knew where I can get one.
Click to expand...
Click to collapse
well you didn't google hard enough then
i did 1 search and it came up right away
http://www.globaldirectparts.com/Googel-Nexus-S-LCD-p/smsng6098660.htm
from this pile of results
http://www.google.com/search?q=nexu...1350&bih=786&bav=on.1,or.&fp=b4a69e3db245d910

Thanks again.
apparently i need to brush up on my googling skills.

no warranty with accident coverage???

tekkitan said:
no warranty with accident coverage???
Click to expand...
Click to collapse
Warranty only covers hardware flaws. Insurance (should) cover accidental damage.

Unfortunately I dont have insurance.
Had it on my Hero for 18 months and never used it, even with me dropping it quite a lot. Turns out that the Nexus S is a lot more fragile.
BTW, I got a quote from Mobile Repair Services (posted earlier in the thread) of £110 to repair it.

wow,sucks man.
i dropped mine D; couple of times.but its still all fine :3

I also dropped mine a few times before (even once on concrete) and it was fine.
Seems that this time it just hit the ground in the wrong way.

next time get Gorilla

Cracked my screen last Januari.
pics:
hxxp://twitter.com/#!/arnoutvos/status/32488747001974784
Replaced with a screen from Ebay for ~110 dollar.

Cracked Screen Repair?

Hi,
I have a NC that my youngest one dropped on the floor and put a hairline crack across the screen. Everything works still, except the top half of the screen doesn't respond to touch inputs. I can get around most everything in the menus by a combination of rotating to get to the button i need, but playing any games or browsing is impossible.
Is there any way to replace the NC screen? I've looked online and most everyone has recommended either just buying a refurbished one as a full replacement, or upgrading to something new. I've also seen a couple companies offering screen replacement service but at $110 it doesn't make a whole lot of sense to do that when I can get a refurb for around that price.
So are there any other options? Could I get a parts one off ebay and swap screens? I know there are videos of disassembly out there.
If this was yours, what would you do?
I'll upload pics of the screen here in a little bit if that will help.
Thank you

skyliner33v said:
If this was yours, what would you do?
Click to expand...
Click to collapse
I would look into this before they ran out.
http://www.ebay.com/itm/Barnes-Noble-NOOK-Tablet-16GB-Wi-Fi-7in-Silver-/170869502505?forcev4exp=true

MISRy said:
I would look into this before they ran out.
http://www.ebay.com/itm/Barnes-Noble-NOOK-Tablet-16GB-Wi-Fi-7in-Silver-/170869502505?forcev4exp=true
Click to expand...
Click to collapse
Thank you. But i would like to see about fixing mine first before buying a replacement.
Sent from my SGH-I997 using XDA

$115 + free shipping. I'm just sayin...
http://www.ebay.com/itm/NOOK-Color-Barnes-Noble-Wi-Fi-eReader-/300725201564
And yes B&N is the seller.

skyliner33v said:
Hi,
I have a NC that my youngest one dropped on the floor and put a hairline crack across the screen. Everything works still, except the top half of the screen doesn't respond to touch inputs. I can get around most everything in the menus by a combination of rotating to get to the button i need, but playing any games or browsing is impossible.
Is there any way to replace the NC screen? I've looked online and most everyone has recommended either just buying a refurbished one as a full replacement, or upgrading to something new. I've also seen a couple companies offering screen replacement service but at $110 it doesn't make a whole lot of sense to do that when I can get a refurb for around that price.
So are there any other options? Could I get a parts one off ebay and swap screens? I know there are videos of disassembly out there.
If this was yours, what would you do?
I'll upload pics of the screen here in a little bit if that will help.
Thank you
Click to expand...
Click to collapse
If your nook is already out of warranty or still in warranty you can trade in your broken nook color for a new one just add $80-100 (I forgot the exact price). Benefits: comes with a new 1 year warranty and it' s new not a refurb :good:

Depending on when yours was made, this might work for you.
http://www.ebay.com/itm/Nook-Color-...ltDomain_0&hash=item2574093f33#ht_1857wt_1397
It's a replacement digitizer and LCD. Keep in mind that those seem pretty rare.

catawalks said:
Depending on when yours was made, this might work for you.
http://www.ebay.com/itm/Nook-Color-...ltDomain_0&hash=item2574093f33#ht_1857wt_1397
It's a replacement digitizer and LCD. Keep in mind that those seem pretty rare.
Click to expand...
Click to collapse
It says that its for anything made after Nov 2010. Which is when the NC was released. So it should cover all of them. I think you may have brought my toy back to life. Thank you!
Sent from my SGH-I997 using XDA

Broken screen - what should I do?

So, you read the title.
I broke my phone's screen.
The thing is it does not turn on, but the phone still works
When I dropped it and I tried to turn it on, I saw green glitches on one side of the screen.
So, I need tips
What should I do? Customer support is doing nothing, because is a problem that i made.
How much will normal J5 screen cost? Can it be repaired?
Thanks,
Telepracity

Telepracity said:
So, you read the title.
I broke my phone's screen.
The thing is it does not turn on, but the phone still works
When I dropped it and I tried to turn it on, I saw green glitches on one side of the screen.
So, I need tips
What should I do? Customer support is doing nothing, because is a problem that i made.
How much will normal J5 screen cost? Can it be repaired?
Thanks,
Telepracity
Click to expand...
Click to collapse
I will get you the cost if u repair it yourself its cheaper but phone repairs its more but it will be done better

Telepracity said:
So, you read the title.
I broke my phone's screen.
The thing is it does not turn on, but the phone still works
When I dropped it and I tried to turn it on, I saw green glitches on one side of the screen.
So, I need tips
What should I do? Customer support is doing nothing, because is a problem that i made.
How much will normal J5 screen cost? Can it be repaired?
Thanks,
Telepracity
Click to expand...
Click to collapse
Repairing screen will cost around €100 from official distributes, but you can try to repair on an electronic repair shop (one who repair smartphone parts), maybe you can have more luck with the price.
In last case buy new phone. (Don't buy J500H )

Deleted

Here's the link bigupgadgets.com/uk/ipartsbuy-for-samsung-galaxy-j5-j500-on5-g550-original-lcd-screen.html?fee=13&fep=395354

American_Jesus said:
Repairing screen will cost around €100 from official distributes, but you can try to repair on an electronic repair shop (one who repair smartphone parts), maybe you can have more luck with the price.
In last case buy new phone. (Don't buy J500H )
Click to expand...
Click to collapse
Ugh the customer service is in the capital of my country, and that's 300 km from my town
I asked my friend, and he said he repaired his J5 screen for just 30$ :good:

Telepracity said:
Ugh the customer service is in the capital of my country, and that's 300 km from my town
I asked my friend, and he said he repaired his J5 screen for just 30$ :good:
Click to expand...
Click to collapse
Yep if he did it his self its cheap I broken my screen bought a new one from eBay

I think it depends on what level your screen is destroyed
Anyway i also think it will be around 100 euros, if thats the case buy new phone

Ragazzza said:
I think it depends on what level your screen is destroyed
Anyway i also think it will be around 100 euros, if thats the case buy new phone
Click to expand...
Click to collapse
Well, it has a little spider-web at the side of the screen. LCD broken. Screen not turning on.
I think it will be better that I replace it myself, but the one thing I will hate is no Samsung logo at the top of the screen because my friends will call me "cheap fck" :laugh:

Telepracity said:
Well, it has a little spider-web at the side of the screen. LCD broken. Screen not turning on.
I think it will be better that I replace it myself, but the one thing I will hate is no Samsung logo at the top of the screen because my friends will call me "cheap fck" :laugh:
Click to expand...
Click to collapse
That wouldn't bother if its cheap at least u have a phone bro

Hi, this topic is as close to my problem as I can get. I have bought a new screen for my Samsung J530F and have removed the scattered screen. However, when I placed the new one and tried to turn the phone on, the display works only in the sense of showing stuff, but is not touch-responsive, ie I cannot control the phone.
My rather noobie and perhaps stupid question is: is the display supposed to work rightaway, or shall I assemble the phone fully before the touch-control kicks in?
I don't really care about the phone, it's the data that are inside. Most of it is on a SD card, so I'm fine, but some pieces in the internal memory are valuable for me (but not worth 100 euros for a new screen in a repair shop).
Anyway, I bought a cheap screen to give it a try - it's the TFT version. Perhaps that could play a role?
Thanks in advance for any help or nudge!