dropped my phone from barely 2feets , the outerlayer and the digitizer seems to work fine but it had 2-3 curved cracks along the display, and from the sides of those two , display started to become dark , pixel by pixel they just turned dark.
my question is : i live in London UK , i was wondering if i should send it for repairs to USA?Taiwan? or Slough? i have sent a couple of emails to google and HTC , it was over weekend so no response from them yet. mt second question: if anybody might guess how much repair fee are we lookin at?
cheers
king_dani said:
dropped my phone from barely 2feets , the outerlayer and the digitizer seems to work fine but it had 2-3 curved cracks along the display, and from the sides of those two , display started to become dark , pixel by pixel they just turned dark.
my question is : i live in London UK , i was wondering if i should send it for repairs to USA?Taiwan? or Slough? i have sent a couple of emails to google and HTC , it was over weekend so no response from them yet. mt second question: if anybody might guess how much repair fee are we lookin at?
cheers
Click to expand...
Click to collapse
My understanding is that HTC have a repair centre in Milton Keynes (based on posts I've seen on other forums)..
CodeMonkey said:
My understanding is that HTC have a repair centre in Milton Keynes (based on posts I've seen on other forums)..
Click to expand...
Click to collapse
thnx , i have already contacted them , but since it's sunday i guess i have to wait another day to hear from them. i assume after 4 months of its release , HTC europe must have repair parts in stock , since it was officially launched for UK as well.
anyway i am going to update this thread by what happened. in the meantime , anyone has any other suggestions for repair? ebay still has nothing on it
so many broken screens... any luck on getting it replaced yet? i don't dare to unlock mine
it doesn't matter! when your screen break, HTC is extremely reluctant to repair it for free, and it makes sense , if you , like me , let it slip on concrete , there is nowhere in manual that said it is suitable to be thrown, and they have every right to charge you for repair. so don't worry and unlock it
it doesn't matter! when your screen break, HTC is extremely reluctant to repair it for free, and it makes sense , if you , like me , let it slip on concrete , there is nowhere in manual that said it is suitable to be thrown, and they have every right to charge you for repair. so don't worry and unlock it
by the way , i have been contacted by HTC UK first thing in the morning , asking me to call them and the estimate on repair is 64 pounds.yay. i however think the price would go up.anyway , you should call HTC hotline for UK to arrange for pickup.
I broke mine yesterday, it was a sad day indeed. But HTC agreed to repair it and whether they charge or not doesn't bother me. It's still at least 1/5 of the cost of a new one.
ordered pick up by UPS yesterday , they picked it up today , but not in time slot they were suppose to : before 1pm was mentioned by HTC , and i had the guy around 5pm at my door. anhyhoo , the HTC hotline is really really busy and they almost never reply to your emails.so you have to call , wait for half an hour to speak to someone, but they are very polite and cooperative, although at times they might not have a clue( they sent me back and forth when i called to ask why device hasn't picked up to UPS)
i'll report on the rest when i get an update
cheers
today i received an invoice by HTC via email , asking to to pay for charges. it is said that since it was determined that your device was broken because of you and not the device, i have to pay for it ( duh! ) , and guess what , the part (AMOLED) costs like 40 pounds , another 30 pounds for plastic something ( i assume it's the gluing back the digitizer to display or something) and like 15 quid for worksmanship and the total of 122 uk pounds!
damn it , it is still a fraction of a new device, so i paid it immediately , in hope of having my device over weekend. though i don't think it will be back to me.
by the way , they charged 8 pounds for delivery as well. it is not that bad, considering it is handled by UPS
now the repair tracking website of HTC says the device is ready for delivery , i should be getting it tomorrow, i hope. 122 pounds for a sorry mistake.
king_dani said:
now the repair tracking website of HTC says the device is ready for delivery , i should be getting it tomorrow, i hope. 122 pounds for a sorry mistake.
Click to expand...
Click to collapse
Ouch. Makes me glad I'm covered for accidental damage under my house contents insurance..
Hope you have a happy reunion with your N1 tomorrow..
Related
HELP!!!!!
Yesterday I was foolishly playing around with my MDA Vario and it fell from my hands...onto the hard floor. Now the display is cracked (mind you, NOT the LCD!!!!!Just the glasstop, digitizer, lense or whatever you call it). It still works perfectly but when I press with the stylus over the crack it just freaks out. End of the day: I can use it but I can't play with it. I spent AGES googling for a solution but apparently all I can find is LCD replacements (which actually DO include the screen...but cost 3 times asmuch). Anybody can help? please.........I'm desperate!
Vico
What a bummer!
HTC europe and usa are selling parts give them a call and see if any joy
see here http://forum.xda-developers.com/viewtopic.php?t=49361
and here http://www.htceurope.com/uk/
Ouch! I'd be kicking myself if that happened to me!
Hope it won't cost too much get it repaired
PS. Doesn't your Olympus C150/D390 have an upclose (or "Flower") mode? You'll be able to get clearer shots if you select it.
Got it repaired!!!!!!!For "only" 70 pounds... I went to a shop in South Wimbledon and they made it on the spot for me. As a matter of fact they changed my LCD too (they tried to put just the display but apparently there was a "ribbon color" problem). Nevertheless, I got my UNbroken LCD back as well, so now I'll try to sell it and make a bit of money (7o quids for a piece of glass is a bit toomuch, uh?).
Considering that after HOURS of research I had found nothing better than a 169 euro full repair (LCD+glasstop) -in Germany...- I reckon the £70 was not a rip off anyway. I missed a beat when I saw that crack yesterday, and I swore to myself I'd get my baby back in action...with less than 100 pounds. Mission accomplished ;-)
If any of you guys (AND I DO HOPE YOU DON'T) breaks JUST the LCD (but not the glasstop), let me know and we can work out a nice price for both you and me (I have a spare LCD now...And if you read till here you might be in need of one!).
my e-mail [email protected]
p.s. Thanx to the forum I found answers to ALL my queries...but how comes NOBODY before me broke his glasstop?!?Am I the only silly one who made it?? ;-(
ciao guys and thanx for your help anyway (btw: htc europe was USELESS and no, I have no little flower on my girlfreind's sad OLYMPUS camera!)
cracking and hacking are forbidden here in this site, so please dont crack your screen again
70 pounds are really tooooooooo much for a broken peice of glass, but what else can you do? you have to buy it!!! any way, congratulations you have solved the issue finally.
hotvico said:
HELP!!!!!
Yesterday I was foolishly playing around with my MDA Vario and it fell from my hands...onto the hard floor. Now the display is cracked (mind you, NOT the LCD!!!!!Just the glasstop, digitizer, lense or whatever you call it). It still works perfectly but when I press with the stylus over the crack it just freaks out. End of the day: I can use it but I can't play with it. I spent AGES googling for a solution but apparently all I can find is LCD replacements (which actually DO include the screen...but cost 3 times asmuch). Anybody can help? please.........I'm desperate!
Vico
Click to expand...
Click to collapse
Sorry for your sceen!
Were did you find you "emule" skin?
Thanks
Seb.
I took my phone back to O2, I had no insurance, so i was expecting to have to pay to get it repaired (the girl behind the counter looked at me like i was insane to try and get it fixed "It'll be sooo expensive").
However when I went to pick it up a few days later, they gave me a new one, with new battery, earphones, stylus etc... for free!
The receipt simply said "unrepairable".
You have a great service in europe, I live in an arab country, once you crack your screen here they will say " you have broken your screen to get a new one, but you will never!!!" then they take your mobile to fix it, you wait for 24 months, then they say that they cant find the mobile, so they give you brand-used siemens A-35 mobile instead of the mini s, saying that "they have almost the same features. either accept it or go and kill yourself"
Thats how our companies deal with us!!!
Thank god, you live in europe!!!
mohgdeisat said:
You have a great service in europe, I live in an arab country, once you crack your screen here they will say " you have broken your screen to get a new one, but you will never!!!" then they take your mobile to fix it, you wait for 24 months, then they say that they cant find the mobile, so they give you brand-used siemens A-35 mobile instead of the mini s, saying that "they have almost the same features. either accept it or go and kill yourself"
Click to expand...
Click to collapse
Are you in jordan? I cracked, no better yet SMASHEd, the screen on my 9500 about a year ago when i was on summer vacation in Saudi Arabia. I took it to the warranty repair center and i just had to convince them that it was an accident. They gave the device to a very talented philipino guy sitting in a little cubicle, 15 min later, had my device with a new screen. 30 minutes later had traded in the 9500 for a I-Mate Jam(my first windows mobile device).
Are you in jordan? I cracked, no better yet SMASHEd, the screen on my 9500 about a year ago when i was on summer vacation in Saudi Arabia. I took it to the warranty repair center and i just had to convince them that it was an accident. They gave the device to a very talented philipino guy sitting in a little cubicle, 15 min later, had my device with a new screen. 30 minutes later had traded in the 9500 for a I-Mate Jam(my first windows mobile device).
Click to expand...
Click to collapse
You are completely right, but do you know why did they do that with you? because you are not arabic guy, you are american. Lets be fair, the service in Saudi arabia is a bit better than the service in jordan, but when an arabic company deals with an arabic customer that cracked his screen, they will crack his head and kick him out of the company office.
Ofcourse, our companies are not as bad as I describe, but it will never happen that you crack your screen and they simply give you a new phone with a new battery, because they feel that they will look stupid.
Thats how our companies deal with us!!!
Hey guys...
Now that my problem is sorted out I am putting the LCD on e-bay.
If u r reading this thread I believe you might want to get your hands on it so here it is:
http://computers.search.ebay.co.uk/...ZQQsargnZQ2d1QQsaslcZ3QQsbrftogZ1QQsofocusZbs
Hope to help you while you help me!
ciao
Vico
where can I buy a screen for the Cingular 8125????
Hi. I called the HTC parts number listed above and they say they do not see the LCD screens, but only repair them. I have looked online and can only find 1 site that sells the LCD for the HTC 8125 (www.pdasmart.com) but they charge more for the part than it costs to send the phone in to get repaired!!!!
So far the cheapest way to to replace my screen is to pay $169 and send it in. Does anyone know of a cheaper way to replace my screen???
where can I buy a screen for the Cingular 8125????
Hi. I called the HTC parts number listed above and they say they do not see the LCD screens, but only repair them. I have looked online and can only find 1 site that sells the LCD for the HTC 8125 (www.pdasmart.com) but they charge more for the part than it costs to send the phone in to get repaired!!!!
So far the cheapest way to to replace my screen is to pay $169 and send it in. Does anyone know of a cheaper way to replace my screen???
Re: where can I buy a screen for the Cingular 8125????
dewberrie said:
Hi. I called the HTC parts number listed above and they say they do not see the LCD screens, but only repair them. I have looked online and can only find 1 site that sells the LCD for the HTC 8125 (www.pdasmart.com) but they charge more for the part than it costs to send the phone in to get repaired!!!!
So far the cheapest way to to replace my screen is to pay $169 and send it in. Does anyone know of a cheaper way to replace my screen???
Click to expand...
Click to collapse
I presume we are the $169 site that you found. You can also order just the part and receive a 10% discount on the part. There is no warranty when purchasing the part only though. Simply put "part only - 10% no warranty" in the special instructions field of the order.
where can I buy a screen for the Cingular 8125????
Hi. I called the HTC parts number listed above and they say they do not see the LCD screens, but only repair them. I have looked online and can only find 1 site that sells the LCD for the HTC 8125 (www.pdasmart.com) but they charge more for the part than it costs to send the phone in to get repaired!!!!
So far the cheapest way to to replace my screen is to pay $169 and send it in. Does anyone know of a cheaper way to replace my screen???
I am currently venting a lot of steam...
Today during the installation of a large machine at work, I left my TyTN on top of it whilst some contractors moved the 3 tonne equipment. Someone then put something heavy on top of my shiny new TyTN and next thing I know.... Screen smashed :shock:
Needless to say, I was speechless, and still am mortified.
Anyway, After coming to terms with the fact that no fancy reg hack or rom update is going to repair the screen, I realised that I am going to have to somehow have it repaired.
In essence, the LCD is not fractured. It appears that it is a glass cover over the LCD, but below the touchscreen sensor layer. I can't use the touchscreen over the smashed part but the LCD seems to be absolutely fine.
At some point, I'm going to need to send it off to somewhere for repair, but I don't yet know where to. Does anyone have any experience with physical repairs / costs / delay times of this nature?
It is my guess, that there are not many service centres in France where I live for HTC but maybe someone knows of an easy way out of this appalling mess?
Incidentally, I'm /trying/ to make an insurance claim through the customer, but they are so far unhelpful.
€850.... pah.... Gutted....
Rant turned into Repair centre test....
OK, so I've calmed down a bit now... and have decided to turn this into a repair centre test - just in case anyone is remotely interested in my woe - or indeed the performance of french HTC repair centres
I sent an email using the form on the HTC support website this evening telling them of my problem and asking about the best / fastest way to get the phone repaired.
I am located near Grenoble in France so we shall see just how well this proceeds - and how much cash I have to throw at it.
If anyone thinks that this is a waste of thread.. then let me know and i'll not post any updates
I sincerely hope no-one else damages their TyTN.... it hurts!
I think many will like to know about your updates.. and good to have a thread to 'point' to whenever someone has the same problem. LCD replacement is a common problems.. so common that they are selling LCD spares on eBay.
Ah thanks for that.
Anyway - just to report.. no reply email so far from HTC.
Re: Rant turned into Repair centre test....
rmorby said:
If anyone thinks that this is a waste of thread.. then let me know and i'll not post any updates
Click to expand...
Click to collapse
But on the contrary, I am very much interested in your future reports about HTC repairs. And of course I wish you luck!
Cheers
Daniel
Good luck with a reply rmorby.
I dropped my TyTN last Friday (8th September) and emailed the HTC service centre in the UK via the website on the Saturday. Today, one week later I am still waiting for a reply!
I rang the UK service centre on Wednesday (13th September) as I had not had a reply and was told that the IMEI number for my device was for a Dutch handset. I was told that I would therefore have to speak to Danguard in Germany to get it fixed! The operator went on to say that the Danguard phone lines we down and that I would have to email them!
That I did, on Wednesday, but am still waiting for a reply from them too! I rang Danguard in Germay on Friday - only to get a permanently engaged tone!
Come on HTC - what is going on with your support!!! :twisted:
I'm much luckier. I had a problem with mine and had the UK service center to have it fixed. Mine is UK and under warantee. On average, it takes less than a week for them to fix and return. Although I have to send it back twice. That's, first, it was a dead speaker. Then, after I got the unit back, the there are something wrong with it that the in speaker mode, the unit gets very hot and drain battery like mad (e.g draining battery while in AC mode). After the 2nd time, it works like charm.
Well Christos, I sympathise greatly. I haven't had a reply yet from them either. I'm in France, and bought the device in France, but I guess no-one's on email at HTC. I'm going to be giving them a call on Monday to see if I can progress this. It's really frustrating not being able to use the touchscreen and having a dirty big crack over the LCD.... I think this is going to be expensive...
At least, like Hanmin said, if it just takes a week to sort out when they finally get going, then that's not too bad.
unbelievable.... I'm just stunned
Well, I haven't added to this for several reasons... Firstly, I'm on nights for a while and secondly... I've had very little news.
Since the 13th September I have had an insurance claim in for this. This is insurance from the shop I bought the phone from (FNAC) and I have sent the telephone to them for evaluation etc.
To cut a long story short, they periodically sent me automated emails saying that they were progressing it etc. They also appear to be using a QTEK repair centre because they called it a QTEK 9600 instead of an HTC-TyTN, so I hope that they really are the same.
Then - NOTHING.
So I phoned them, and they said that they sent the phone back to me on the 26th October - using a postal service that takes 2 days. I haven't received anything. They gave me a dodgy tracking number which didn't work and when I asked them for a good one, it's going to take 48 hours to find it.
I'm just a little bit frustrated. I want my TyTN back now - and I have no idea where it is!
I think they lost it!!!
Wahoo so sad...
Any good news????
Hope so for you.
I will just smash the shop! Get arrested! Get out and guess what!
Smash it AGAIN!
I can`t belive this disrespect for costumers!
Maybe becose I live in Japan and here the costumer STILL the KING..hope it last forever!
So I've been reading the "let us file a complain to SE..." thread lately cuz well...you guess it...my phone developed a crack.
Anyway, I did see that some people have been getting "reconditioned units" that look worse than the ones they already have.
So, how many of you guys have had problems with the service offered by SE/Authorized dealers?
Really interested in this poll, since I just let my X1 to an authorized center...
However, I must admit that I am really unsatisfied with the repai time: they told me that I have to wait 15 working days! Man, what was the premium price for?!
I sent my phone in Tuesday and they still haven't received the phone even though the service center is 35miles away from here...
Add 3-5 working days to get my phone fixed plus another week to get my phone back...so I think I'm there as well
I got back the same phone after I sent it in for a software glitch that I failed repairing myself. It got back in exactly the same condition and earlier than I had thought.
My X1's screen started blacking out when slid open, so I reluctantly sent it in, having heard a lot about cracked plastics and scratched battery covers.
I got it back in just 3 days, which is apparently unusual even for SE service here. No extra scratches or damage.
Oh, and they didn't notice the Hard-SPL...
Well - i got my replacement through vodafone so it doesnt really count
Reading some of the Dutch Forums (e.g. tweakers.net), the average time is 6 weeks for Netherlands. Some poor guy waited 19 weeks.
http://gathering.tweakers.net/forum/list_messages/1326523/20
That's almost HALF A YEAR.
Mine had stylus crack, battery crack, chipped case in three places.
4 weeks since I sent it in, and counting..
OMFG!
How is that possible???
Jeez man...4 weeks? How is it that you haven't killed them already?
If I don't have it by the end of next week I'm gonna drive there myself and have a talk with them...
wow....this is pathetic.
some of the buttons arent working smoothly these days..which means i am screwed if i send it for repair
seems im d only one wit a good story bout this..i got my phone back like 4 days
I sent my x1 to service because left-right buttons plus all other front buttons and touchpad were getting dead.i have to wait 15 min and reset phone 5 or 10 times to get device normal.f*ck sake!i am on contract with my service provider.they said i must wait minimum 2weeks just for answer REPAIR or Change.afterwards i must wait another 2weeks for repair or get new unit.i am gonna have big fight with SE.i am very disapointed.i am not gonna buy any other sony products even sony movies films
I went to a Vodafone store with repair service. Somehow they are authorized to repair phones for warranty. I only had to show my phone, they ordered the parts and they texted me when they received the parts. Then I could wait for it on location while they repaired my phone. I think that's a great service but it's more thanks to Vodafone. I live in the Netherlands, The Hague.
MAkS1 said:
I went to a Vodafone store with repair service. Somehow they are authorized to repair phones for warranty. I only had to show my phone, they ordered the parts and they texted me when they received the parts. Then I could wait for it on location while they repaired my phone. I think that's a great service but it's more thanks to Vodafone. I live in the Netherlands, The Hague.
Click to expand...
Click to collapse
Hmmm, yes, so:
- SE repair service sucks
- Vodafone is great
But I really think that 4weeks is the maxiimum amout of time I would wait for a repair, not just a phone repair but whatever else. Never experienced a repair time longer than 4 weeks, and I would have been really upset hearing about 19 weeks!!!
But what about the repaired phone? Apart from Vodafone people, in ehat condition were your "new" phone? can you be more verbose than the poll?
MAkS1 said:
I went to a Vodafone store with repair service. Somehow they are authorized to repair phones for warranty. I only had to show my phone, they ordered the parts and they texted me when they received the parts. Then I could wait for it on location while they repaired my phone. I think that's a great service but it's more thanks to Vodafone. I live in the Netherlands, The Hague.
Click to expand...
Click to collapse
Hmmm, u were lucky. This is what the Netherlands is like most of the time Mine was out of contract, but the problem is not the shop I went through in Rotterdam - been getting my phones from them for a few years now. I suspect it's the guys in NL who bought the service contract from Sony.
[email protected] said:
But what about the repaired phone? Apart from Vodafone people, in ehat condition were your "new" phone? can you be more verbose than the poll?
Click to expand...
Click to collapse
Perfectly repaired, but unfortunately now, a month later, I have 3 cracks. The parts are in so I have to go to the store again. I don't want to go to the store twice every month...
Well,
I brought my phone to an SE Service Center around my Corner. The Display shaked a little. I brought it in on the 7.5.09
Those guys sent the phone to the Xperia guys. Seems that only some people can fix it.
Well, I have not got it back yet. :-(
So I called the Xperia line. The told me, that they did not received it yet...
But the guy was friendly. He is now starting to find my phone. We will see what happens.
Cheers
Jens
SONYERICSSON or a Network Provider???
Come on, in order for this poll to have any impact or make any sense, it should include at least WHICH Country and if SE direct or through a Service/Network Provider! Otherwise its just hot air!
I waited 5/6 weeks for my replacement to arrive aftre the sound went completely.
After SE took delivery initially I received an email to let me know it had arrived. Then nothing for a week, 2 weeks, 3 weeks and so on and so on.
The tracking website was never updated and I never received emails updating me on the progress. I phoned them all the time.
After 5/6 weeks I received a refurbished phone which [TBH] is in better condition than the phone I sent for repair, no consolation really.
Yea...WHAT tracking site? They never even acknowledged the fact that they received it. I had to phone today, to find out they got it on Friday. Even though I ASKED to be informed when they would actually get it...nada.
Anyway, when I talked to the representative and told him I want my phone repaired not replaced (because mine is scratch free and in perfect condition otherwise) he was like..."OH...we'll see what we can do"
People, how hard is to replace a back cover???
But I suppose it's good business taking good scratch free phones and replacing them with "functionally equivalent" but with cosmetic damaged ones...
@michaelthemage
The poll specifies SE Service.
And how many countried would you have included in the poll?
In my opinion, in makes no relevance what country you are in (even though I KNOW there are big differences between SE service centers). SE Service is a global thing, having an international warranty (at least European for me) so in my opinion the quality of their services should be viewed as a whole.
I for one bought my phone in France but since I'm doing an internship in the UK I sent it to Banbury.
So I do think the poll does make sense and I give thanks to all who have voted/will vote and who told me their SE related stories.
I got a global warranty card with my phone but it wasn't much help when my screen died. It is supposed to be a vip service for X1 owners where you can get a replacement phone the same day at any SE service center. Not quite. If you're in a place where they don't sell it, don't expect SE in your home country to send one to the service center you're visiting, they will not, period. And if you look close at the support site there's a somewhat hidden page that shows country by country what is (not-) available.
I shipped it off with fedex to the dealer, who said they will send one in return asap if I paid the courier. It cost me about 100 usd. When they received it, they changed their mind and said they needed the original box and booklets... and they couldn't just replace the phone (ten days since I bought it) and let me send the stuff when I returned home. Cheers...
That said, when I could deliver the box I got a new phone right away from the dealer. SE had no desire to help at all.
I don't like buying phones from operators, rather be free to choose who bills me for the calls, but if the operators service team are better at customer care, I may just do that next time.
Hey all,
I broke my phone over 4 weeks ago now, it was sent off for repair on the 31st of August to the HTC repair center in the UK.
The screen was fine, however the LED underneath was broke and I couldnt see the screen (2 white lines on it). This cost me £120 to repair - where I was told in the vodafone shop by a woman (who didnt even know what the phone was) that it would probably cost £40 - I didnt get my hopes up on that though xD
Now exactly 4 weeks later it has arrived in perfect condition, it had a scratch on the back which seems to have been polished out as it is now barley visible which is nice of them.
So yeah, just a little bit of information for people sending their phones off
Now its time to install a rom
oh my god, it took a month for them to fix it?thats pretty shabby service, mine went last week, if it aint back by friday and i will be pissed and on the phone!
good to hear your phones in good shape but 4 WEEKS!!!, thats pretty piss poor service if you ask me. im in the same boat as OrionCarl, sent mine last monday and they recieved it tuesday, how long does it take to flash a phone...?. i've already been on the phone yesterday and was told to call again tomorrow if my ticket/tracking hasnt changed. really want my phone back.........
I got mine back last week after 2 months of repair. It got crushed in a car door and was actually bent, with cracked LCD and glass. The chap in the TMobile store actually laughed at me and said it was a hopeless case, but Fone Doctors on London Bridge Station came through. New LCD, Digitizer (and possibly mainboard) for £140.
The insurance companies must hate this.
£20-30 excess and brand new phone the next day.
HTC repair in the UK (not far from where I live) are unbelievably shabby, failed to notify me that they would charge me for a repair which should have been covered under warranty so that if I had just waited they'd have destroyed my phone, not return it but destroy it!
well i called back today, as told on monday and was told to call again on friday if the repair status doesnt change by then. the guy said there was a huge backlog of broken phones to fix. really crap service !!!
mine still says repair, service does seem shabby sadly, will ring tomorrow and have a moan, if I left my custmomers waiting for parts for a month, i wouldnt have a job!!!!
As stated in trading standards repair centers have 28 days to repair or replace a phone if it runs over this time scale then you have the right to demand a replacement handset 28days is deamed as reasonable time scale for a repair. If you got it from a network shop eg o2 there repair center will do it as quick as they can but if its not bk by 28 days you will be sent a refurbed handset which is sometimes better than a repair.
Sent from my Desire HD using XDA App
i droped my nexus 4 and the screen cracked and it wont respond to my touches either? LCD seems to be working fine what should i buy to fix it and cheap
alshumary313 said:
i droped my nexus 4 and the screen cracked and it wont respond to my touches either? LCD seems to be working fine what should i buy to fix it and cheap
Click to expand...
Click to collapse
Send it back to LG for repairs $100-160 cost
I'd look for a local cell phone place that does repairs, yes the nexus 4 has the glass that wraps the edges but you can always show them this and if they say yes they can repair it then I'd let them repair it..they should warranty their work and you won't have to be without a phone ..id do it that way pending on the price compared to sending the phone in for warranty work.
Sent from my Nexus 4 16GB using Tapatalk 2
same thing happened to me... keep me posted how you get on.
I've been trying to find out if I'm covered on credit card/insurance for accidental damage but doesn't look like it.
(I'm in th UK btw).
cheers
pontias
raghu
alshumary313 said:
i droped my nexus 4 and the screen cracked and it wont respond to my touches either? LCD seems to be working fine what should i buy to fix it and cheap
Click to expand...
Click to collapse
Same thing happened to me. sent phone for repair to LG, repair cost is $140.
Cracked screen here
ugene1980 said:
Send it back to LG for repairs $100-160 cost
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can you please tell me the number to repair it on that price? I called to the service in Canada and its arround $250
alapatiraghava said:
Same thing happened to me. sent phone for repair to LG, repair cost is $140.
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Hey what exactly was wrong with your screen. Mine works fine, but just has a cracked appearance. This means that they will only have to replace the glass aka digitizer but not the LCD underneath. There for my repair should be cheaper than most people. What did you have to get replaced? I'm curious if my repair cost would be less than yours. Thanks.
ugene1980 said:
Send it back to LG for repairs $100-160 cost
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Same thing happened to me today, very minor drop, and complete crack, touch screen is unresponsive... Local LG repair centre does not have it in stock, so I am waiting for an update from him.... It is seriously terrible quality of the phone, I had dropped so many phones hundreds of times, never, nothing happened.. This is really terrible....
nagnrik said:
Same thing happened to me today, very minor drop, and complete crack, touch screen is unresponsive... Local LG repair centre does not have it in stock, so I am waiting for an update from him.... It is seriously terrible quality of the phone, I had dropped so many phones hundreds of times, never, nothing happened.. This is really terrible....
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Buddy, you have dropped a GLASS made phone, what do you expect??? Sometimes-you drop it and it doesn`t break, next time- you drop it and it breaks!!! It`s GLASS. Probably they need to come up with a titanium edition, just for you!
BigDig said:
Buddy, you have dropped a GLASS made phone, what do you expect??? Sometimes-you drop it and it doesn`t break, next time- you drop it and it breaks!!! It`s GLASS. Probably they need to come up with a titanium edition, just for you!
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Yes, you are right... Nexus 4 is the best looking smartphone I have ever come across so far... And Truth is I am never used to cases or covers for phones, and If at all I have to cover with a protection case, it is waste of the killer beauty again..That is why I await Larry's promises to be true on xPhone/Next Nexus(For Google I/O'13), as he said “In today’s multi screen world, the opportunities are endless… battery life is a huge issue… when you drop your phone it shouldn’t go splat,”... My decision was utter wrong on Nexus 4, I'm a hardcore nexus fan... After I get it fixed, I buy a cover and give to my brother....
UK Repairs service
Hey Guys,
Just wanted to say I've cracked my phone as well (woe!), less cracked-rather than smashed in multiple places. Was just minding my own business playing a bit of Ruzzle whilst pondering the questions of life on the toilet...
Anyway, called up LG support (make sure to find their cheaper phone number from saynoto0870 website); and was told they'd send me an envelope with details on the repair.
If you go on the website to schedule a repair, it'll tell you they carry out fixed price repairs at £130. This should leave the phone under warranty.
When I received the envelope, it was a letter from a company called Regenersis; who appear to be the repairs company responsible for a lot of outsourced repairs internationally. They also appear to be the source of some internet ranting due to bad customer service (seems to be a general trend with these third party repairs companies).
Anyway, sent phone off yesterday so will try to report anything back with regards to prices, results etc.
BTW this is for UK only, although I suspect LG will do something similarly for most other countries with regards to repairs.
I think they should have made the back out of flexiglass.
Sent from my Nexus 4 @1.5 GHz on Stock 4.2.1
Enolator said:
Hey Guys,
Just wanted to say I've cracked my phone as well (woe!), less cracked-rather than smashed in multiple places. Was just minding my own business playing a bit of Ruzzle whilst pondering the questions of life on the toilet...
Anyway, called up LG support (make sure to find their cheaper phone number from saynoto0870 website); and was told they'd send me an envelope with details on the repair.
If you go on the website to schedule a repair, it'll tell you they carry out fixed price repairs at £130. This should leave the phone under warranty.
When I received the envelope, it was a letter from a company called Regenersis; who appear to be the repairs company responsible for a lot of outsourced repairs internationally. They also appear to be the source of some internet ranting due to bad customer service (seems to be a general trend with these third party repairs companies).
Anyway, sent phone off yesterday so will try to report anything back with regards to prices, results etc.
BTW this is for UK only, although I suspect LG will do something similarly for most other countries with regards to repairs.
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So just called up Regenersis on Friday morning and they gave me a quote of 122GBP for full repair, service and postage back to me. 8 pounds cheaper than the fixed price on the LG page. So paid via direct debit over the phone and have been told it should be sent off in a few days as both the phone and parts are ready to be put together. I would expect to receive it sometime mid-next week. Will post back on repair results. (If the quality is good, it would have been about the same price as buying my own screen from Ebay. It would probably take aprox. the same amount of time due to long postage times; though the main advantage being that I keep my warrantee).
Enolator said:
So just called up Regenersis on Friday morning and they gave me a quote of 122GBP for full repair, service and postage back to me. 8 pounds cheaper than the fixed price on the LG page. So paid via direct debit over the phone and have been told it should be sent off in a few days as both the phone and parts are ready to be put together. I would expect to receive it sometime mid-next week. Will post back on repair results. (If the quality is good, it would have been about the same price as buying my own screen from Ebay. It would probably take aprox. the same amount of time due to long postage times; though the main advantage being that I keep my warrantee).
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Hey guys,
Final update on the phone repair situation. I received my phone this morning from Regenersis after a total time since send off of aprox. 2 weeks since registration on the LG repairs website. (What more of a present could I ask for on my Bday!).
Anyway, in summary; the repair itself after paying took only 1-2 days.
To my surprise the experience overall with these guys were reasonably pleasant despite the bad reviews on the net. Although I suspect that's the standard scenario where someone will only complain when something goes wrong.
Either way, the repair cost less than the quoted guaranteed LG repair price on their website of 130GBP.
Tips for anyone planning on sending their broken Nexus 4 to these guys:
Register through LG repairs service first. Book your slot online, then give the LG guys a call next day to confirm it's gone through so that they can get Regenersis to send through a repair letter with details.
Once the phone is sent off to Regenersis (I'd suggest Royal Mail tracked as this'll allow you to know exactly when it's arrived in Glasgow); give them a call within about 2/3 days to ask about an online quote or otherwise when it'll be examined by their engineers. (I had to wait until next before calling back to ask about the price and paying through the phone via direct debit).
After that I'd suggest giving them about 3/4 working days to repair if they have all the parts ready etc, before calling back to check on progress.
With any luck you'll get your phone back within about 2 weeks.
I've attached a picture of the repaired phone; it seems good as new and there are no scratch marks or signs that the phone has been tampered in any way. (Sorry for the bad photo!).
Edit: Had a play with the phone, a horizontal line across the upper quarter of the screen doesn't actually respond to touch; only has display. Sooo....called up LG again this morning to have them tell me they'll send me another package to send back again to Regenersis... Only one piece of advice, don't for frack's sake break your Nexus 4. Seriously!
Turns out after the repair, the phone was placed back under warrantee status allowing me to raise the issue up with Google themselves. So after a quick call to the US phone line (cheaper with the say no to 0870 redirect phone line), they agreed to send me a replacement. I received it within 3 days from the call and haven't needed to be absent of a phone for over a week if sent to repair again. Now to simply send the broken faulty phone back to google via their supplied prepaid packaging.
Happy repairs guys,
Signing out.
nagnrik said:
Same thing happened to me today, very minor drop, and complete crack, touch screen is unresponsive... Local LG repair centre does not have it in stock, so I am waiting for an update from him.... It is seriously terrible quality of the phone, I had dropped so many phones hundreds of times, never, nothing happened.. This is really terrible....
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Newsflash! LG is not in the glass production business. They receive their Gorilla Glass from Corning, just like most of the other manufacturers out there. If the glass broke from you dropping it, it has ZERO to do with LG's build quality.
Enolator said:
Hey guys,
Final update on the phone repair situation. I received my phone this morning from Regenersis after a total time since send off of aprox. 2 weeks since registration on the LG repairs website. (What more of a present could I ask for on my Bday!).
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Was your phone repaired or replaced? Was the internal memory wiped?
I have a cracked unresponsive screen and will be making an insurance claim (so slightly different process). Unfortunately I hadn't enabled USB debugging so I'm struggling to get the files off the device before I send it off.
I'll be insisting on a repair rather than a replacement and I don't want my device being factory reset.
Carpetboy said:
Was your phone repaired or replaced? Was the internal memory wiped?
I have a cracked unresponsive screen and will be making an insurance claim (so slightly different process). Unfortunately I hadn't enabled USB debugging so I'm struggling to get the files off the device before I send it off.
I'll be insisting on a repair rather than a replacement and I don't want my device being factory reset.
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Hey Carpetboy,
Mine was simply repaired, but all my files had been backed up to dropbox and gmail so wasn't too bad. My gf had a few things fixed through insurance and they've just replaced it each time because they're not necessarily specialised to deal with repairs; especially if it's a very new phone it seems. Though if it's just a screen repair it might not be too bad.
Good luck dude! :good:
Enolator said:
Hey Carpetboy,
Mine was simply repaired, but all my files had been backed up to dropbox and gmail so wasn't too bad. My gf had a few things fixed through insurance and they've just replaced it each time because they're not necessarily specialised to deal with repairs; especially if it's a very new phone it seems. Though if it's just a screen repair it might not be too bad.
Good luck dude! :good:
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Cheers for the info. I managed to get all the critical files off it last night through the toolkit so I'm not as worried if they just replace it now.
LG Repaired Cracked Screen for $153
Hello everyone,
I recently had my phone repaired by LG. They replace the screen for $153. The repair facility is located in Ft Worth Tx, and the payment center is located in Alabama. It cost me $20 to send it 2nd day air via UPS. Also, I bought another nexus 4, and now am returning it back to google less then 15% restocking fee. Basically, i rented a nexus 4 16gb for $50 over a 2 week period.
Same!
diegoamesap said:
can you please tell me the number to repair it on that price? I called to the service in Canada and its arround $250
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I went to my provider here in Canada as well and it was because my phone over heated and the front glass cracked and my provider told me it would cost about $250 and as I read these comments it makes me question why is it $250 in Canada but only $140-$160 in other countries? its not fair ( well in my opinion it should be the same price just in CAD ) I too need this number! it just makes no sense ! I live in AB so tax shouldnt be the problem neither.