Related
Well......just spent an hour and a half, got disconnected twice, and then got the "Customer Service Center is CLOSED" message after the second disconnect.......I was trying to get an update on when the third party app sources would be released per their official confirmation back on May 17th......no one seemed to know anything about it......they had already released it to the INFUSE and to a few other phones, with the rest of the android phones to get the update within the next few weeks (some people have confirmed that they have received the update)......no one with AT&T Customer Service had any idea what I was talking about.....I had to explain in excruciating detail, what was supposed to be happening......they even got me on the phone with Motorola, and they knew what I was talking about, and said they were told the same thing, that AT&T would be releasing the hold......so AT&T was "trying" to get a higher level of Customer Service, when I was disconnected the first time......SO......got nowhere fast, and can't call back till tomorrow......VERY frustrating......if anyone has heard any update to this, please respond to this TOO long of a message......sorry guys......
Customer service has no info on this, I know because I work for ATT customer care. I've looked and talked to our tech team and android team. We are not privy to that information.
Sent from my Inspire 4G using XDA Premium App
your first mistake was thinking that AT&T CS knew the answer.
Why would they not have info on this? This was BIG news from AT&T, and you would think that, at LEAST, they would have the info that THERE IS an update, even if they don't know WHEN......even the reps at the AT&T store near me, when I bought the Atrix a couple of weeks ago, were told that the update was expected any day......and that several of the phones were already updated, and were being sold already like that......such as the INFUSE, Aria, etc......just trying to understand why, with such a big deal, they wouldn't know ANYTHING......any ideas? And again, sorry......just frustrated after being disconnected twice and not getting anywhere......
And I'm not bashing their customer service......normally I get very good service when I deal with them......just seems like this would have been addressed.....
CSR is generally good, except a few jerks. If you get those, just hang up and dial again.
Since we're on the topic of AT&T, I wanted to point out something for people with AT&T who aren't on unlimited data
AT&T billing and this is Important for those of you with 2GB or 200MB data plans
If you use data the day before your billing cycle ends, there is a likelyhood that the amount of data that is on that day will roll over to the next day. It has to do with the way the system updates. It's not exactly in real time or so they say.
Your billing info will show data from that day on the next billing cycle.
I've gone through this problem about 7 times before I did the Unlimited loop hole.
So, at the end of every month, you should check your bill to see if they charged you data for usage you a day before your billing cycle.
Example:
Data shows March 22 usage on a a belling cycle that is from February 22 to March 21
dLo GSR said:
your first mistake was thinking that AT&T CS knew the answer.
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+1 this made me laugh out loud
Ill honest, half of the CSRs don't know their elbow from their assholes. But the few of us who do know understand the total lack of info that's provided to answer customer concerns. And the store reps are pulls their info out their ass since they only have access to what csr's over the phone have.
Sent from my Inspire 4G using XDA Premium App
Unless your calling about an iphone problem you will get little help.
Sent from my MB860 using XDA Premium App
I have not heard any thing official, but the 2.3 beta/alpha that has been tested has it turned on by default, the buzz is that it will be released by the end of July
So that is what I would bet my $1 on, you will be able to use 3rd party app on July 31st.
Rethink possible. Then lower your standards.
Sent from my Motorola Atrix 4G on the network with the most backhaul, whatever that is. This post might have errors as I hate touchscreen keyboards.
Just look at their response to every other issue Atrix users have complained to ATT about and you will have your answer. Its "capable".
Mgamerz said:
Rethink possible. Then lower your standards.
Sent from my Motorola Atrix 4G on the network with the most backhaul, whatever that is. This post might have errors as I hate touchscreen keyboards.
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I actually loled at that.
Sent from my MB860 using Tapatalk
like 1 out of probably 10,000 calls might a customer actually ask that question. this is why att releases announcements online where people who know whats up with phones are and why att wouldn't feel the need to inform the cs reps of something that is like lighting striking the same place twice. if google doesn't know do you really think a cs rep will know?
Clienterror said:
I actually loled at that.
Sent from my MB860 using Tapatalk
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Before I removed the boot screen that's what I always thought of.
Sent from my Motorola Atrix 4G on the network with the most backhaul, whatever that is. This post might have errors as I hate touchscreen keyboards.
For what its worth. I spoke to a csr and they told me he saw something for an update in the summer.......... that's freaking great buddy!.. Then I proceeded to get a free otter box because they were out of webtop docks.. :-(
Sent from my MB860 using XDA App
Friday Sprint updated the Airave software and most customers had their incoming calls sent right to voicemail within the Airave perimeter. The last time they updated the software phones could not make outgoing calls. This last screw up cost me a $2000 job! Customer service tred reactivating both my phones because they knew nothing about the Airave update and resulting outtage. I read about it here on XDA with other Airave customers. I called Airave people direct and they said "sorry" and reset the Airave! A simple text to say there was a software update would have been helpful to diagnose this on Friday not Monday. Anyone interested in starting a class action lawsuit since this is Sprint caused, sign me up! Otherwise flood their tech support lines with complaints. They will give you a "sorry" also.
Sent from my SPH-D700 using XDA App
Things happen... Did you not have a second number for someone to call? Anyways your suit wouldn't get anywhere.. Sprint doesn't have anything that says they guarantee to be up 100% of the time.. Maybe by you not getting that job- Sprint saved your life by you not getting in that car wreck on the way to that job.. hehe.. Or maybe you'll get a call today for a 4,000 dollar job you wouldn't of been able to accept bc of that other job.. I dunno..
kennyglass123 said:
Friday Sprint updated the Airave software and most customers had their incoming calls sent right to voicemail within the Airave perimeter. The last time they updated the software phones could not make outgoing calls. This last screw up cost me a $2000 job! Customer service tred reactivating both my phones because they knew nothing about the Airave update and resulting outtage. I read about it here on XDA with other Airave customers. I called Airave people direct and they said "sorry" and reset the Airave! A simple text to say there was a software update would have been helpful to diagnose this on Friday not Monday. Anyone interested in starting a class action lawsuit since this is Sprint caused, sign me up! Otherwise flood their tech support lines with complaints. They will give you a "sorry" also.
Sent from my SPH-D700 using XDA App
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I was out of town all weekend and didn't notice the Airave when we got home last night. I'll be sure to check it out tonight though. But I have to tell you, seeing as how they gave me one for free and free monthly service to boot, I would never complain about it especially if they fix it as soon as I called them about it. Sorry you lost that job. I agree that a quick text would have been beneficial.
One of my points was that customer service knew nothing about it on Sunday, 2 days later. I just happen to see 4 others with airaves having problems since Friday and figured it out myself and called the Airave number. They knew!
Sent from my SPH-D700 using XDA App
kennyglass123 said:
One of my points was that customer service knew nothing about it on Sunday, 2 days later. I just happen to see 4 others with airaves having problems since Friday and figured it out myself and called the Airave number. They knew!
Sent from my SPH-D700 using XDA App
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Sometimes I feel like my Airave is more work than the benefits are worth.
This maybe a dumb question but what is airwave? I don't think I have it but most sprint customers in Virginia are experiencing less than adequtes signal. From failed text to failed calls.
R3537L1F3 said:
This maybe a dumb question but what is airwave? I don't think I have it but most sprint customers in Virginia are experiencing less than adequtes signal. From failed text to failed calls.
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An Airave is a mini cell tower, a femtocell, that hooks up to the internet to use in areas of bad or no signal.
Sent from my SPH-D700 using XDA App
shane6374 said:
Sometimes I feel like my Airave is more work than the benefits are worth.
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QFT, I have one too, and leave it off most of the time.
Just thought id chime in as the voice of dissent. My airave is working normal. Didn't seem to be missing any calls, and my wife is at home now, and she doesn't seem to be having any problems either.
Sent from my SPH-D700 using XDA App
phdeez said:
QFT, I have one too, and leave it off most of the time.
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I only turn mine off when I'm torrenting. It gives me a bad voice delay. Other than that, I love it.
Sent from my SPH-D700 using XDA App
Just out of curiosity, in what order do y'all have it hooked up? It suggests to put it directly in to the modem, before a router or computer. I have mine running outside the network hooked up to a port on the wifi router. I think it works better that way. I don't want it first in line allocating bandwidth, I want MY router first in line.
Sent from my SPH-D700 using XDA App
I've seen people mention getting these for free from Sprint. How do you do that? Do you just ask for it? Service inside my house is crap and it drives me nuts.
austin420 said:
Just out of curiosity, in what order do y'all have it hooked up? It suggests to put it directly in to the modem, before a router or computer. I have mine running outside the network hooked up to a port on the wifi router. I think it works better that way. I don't want it first in line allocating bandwidth, I want MY router first in line.
Sent from my SPH-D700 using XDA App
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I had mine set up as they specified, first in line, until my power flickered two days in a row and both days I had to use a paperclip to reset the Airrave to get my internet service working again. It apparently doesn't recover gracefully from a power outage. Now it is just another item plugged into my router.
austin420 said:
Just thought id chime in as the voice of dissent. My airave is working normal. Didn't seem to be missing any calls, and my wife is at home now, and she doesn't seem to be having any problems either.
Sent from my SPH-D700 using XDA App
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Click to collapse
Apparently it was not all Airaves that is why they never spot these problems before pushing the updates.
Sent from my SPH-D700 using XDA App
I sent that PoS back to them last week - and I didn't even pay for it! Caused more problems than it solved.
nebrando said:
I've seen people mention getting these for free from Sprint. How do you do that? Do you just ask for it? Service inside my house is crap and it drives me nuts.
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Pretty much. It took me to the 2nd level rep to get one, but no more than 15 min on the phone. Also don't call up asking for one, just explain the issue and they should offer you one.
nebrando said:
I've seen people mention getting these for free from Sprint. How do you do that? Do you just ask for it? Service inside my house is crap and it drives me nuts.
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If your service is real crappy in your house and your credit is good enough for an extra line you can call them and complain about the lack of service and they will send you one. It adds $1 and change to your bill for the taxes on the additional line but no other fees. You also need a computer with DSL or Broadband internet.
Sent from my SPH-D700 using XDA App
insanity213 said:
I sent that PoS back to them last week - and I didn't even pay for it! Caused more problems than it solved.
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HaHa, I did that the first time I got one. POS! But got tired of the garbled calls in the Living Room so tried it again. 3G speeds are superfast but when it screws up your phone service with "updates" I get really annoyed and want to throw it out in the street and run it over. If it is working stop trying to fix it Sprint!
Sent from my SPH-D700 using XDA App
is this for the airwave 1 or 2. the 2 messes up my epics call waiting and is currently unplugged... i dont see anything on the sprint site..
Kennyglass I pm'd you about something unrelated to your thread. Can you take a look?
Sent from my PG86100 using XDA Premium App
Several months ago, I started receiving unsolicited text messages.... this happened for several days and escalated to the point where I was getting 25-30 messages daily.... they were all from unusual, incomplete sender numbers (like sent from "3481", or "5892"). I finally responded to one of them, which said, "To stop receiving these messages, text the word "STOP" to 3481". The messages stopped coming.
When going over last month's T-Mobile bill, (which I rarely do because it's automatically debited every month), I noticed a $29. charge from "MundoMedia text services". I looked at the previous month's charges, and there it was again..... I immediately contacted T-Mobile and told them I had not subscribed to MundoMedia or any other "text service". They COULD NOT remove these past charges because they had already paid MundoMedia these monthly fees. T-Mobile explained to me that, much like computer-generated sales calls to random numbers, there are now computer-generated text messages that go out to random numbers..... And whenever someone texts back to them (even when instructed by the message to send the word "stop" back to them), you're UNKNOWINGLY signing up for this monthly service.
Bottom line, after I got the unsolicited service removed from my current month's bill, T-Mobile offered me "insurance" for $4.95 a month that would eliminate any future incidents like this again.... I'm actually considering it because I have 5-lines on my "Family Plan", so this could get costly.... one way or another (unfortunately)...
I also posted this in the XDA "General" forum, but I want fellow Streakers to be "in the loop" specifically, because I wish I'd known about this before it happened
Sent from my Dell Streak using xda premium
Wow thanks for this Info, good looking out.
Sent from my Dell Streak using XDA App
Here in the UK, TMobile will on request block unsolicited text messages on your line at no charge to you.
And whenever someone texts back to them (even when instructed by the message to send the word "stop" back to them), you're UNKNOWINGLY signing up for this monthly service.
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That's fraud ^ you should report them to whatever body deals with that in the USA, again here in the UK we have a department/body who is responsible for overseeing these companies and keeping them legal http://www.phonepayplus.org.uk/ (used to be called ICSTIS).
Troute..... I totally agree with you and would love to report this Mundo Media to an agency that squashes these types of organizations. Unfortunately, because of our capitalistic society here in the States, these type of organizations not only exist, but become successful by exploiting others. Heck, they are celebrated as models of financial opportunity for others who might want to invest or feed off their scam or otherwise figure out a way to capitalize further by their under-handed practices (i.e., T-Mobile wants to charge me MORE money to "fix" this scam). I'm surprised some filthy investment banker type hasn't approached Mundo Media with an offer to take their company public on Wall Street, so other money-grubbing pigs can invest and exploit people on an even broader scale }:-[
Sent from my Dell Streak using xda premium
Mundo is probably a front for a secretly funded off shore multiple carrier-based consortium formed so they can 'encourage' you to purchase 'insurance' against it.
(I'm only half-joking)
Donalgodon..... I wonder if I'm being half-paranoid to think you're probably right?
Sent from my Dell Streak using xda premium
Wow, just saw this discussion. Theres a posting on the ATT forum about spammed text but the poster was wonderimg where its coming from. I wonder if this is the source.
.
I wonder if this Mundo Media is run by Chinese,cuz I have been seeing lot of crap like this in China,and I mean A LOT.Alternatively,they can make calls to random phone number,including your number,if you call them in return,you are in hell.
Sent from my Dell Streak using XDA App
I called and complained to Verizon about the LTE upgrade and the woman was very nice and sent me a box. I just dropped my xoom off at FedEx to head in for upgrade. Maybe if you call they will do the same or I just got lucky. Just wanted to give everyone a heads up!
Sent from your Moms EVO using 4G speed
So what's the end result? When do you get your Xoom back?
I called and they didn't offer anything. 6 1/2 months and still nothing!!!
4g is no good for me Verizon doesn't even have it here in the part of georgia i live in..yet they have it in Atlanta..sucks...oh well.Then when i asked them when it would be available in my area they said have no idea...argh
The retention rep pretended to be out of the office when I called.
Got it back yesterday, all is good, was wiped clean, not any real changes I can see. I'm in the Tampa market and I can say Verizon 4g kicks sprints 4gs ass hard. If I could get my unlimited sprint plans on Verizon I would change today.
Sent from my Xoom using XDA App
Got pics for proof?
Sent from my Xoom using xda premium
hammer4203 said:
Got pics for proof?
Sent from my Xoom using xda premium
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Wow, really?! No smiley or anything? You think he's just plain lying?
If this were the Moto support forums, I'd want to see pics too because it gets pretty deep over there. This site does not truck with BS artists and those things have a way of working themselves out here. I trust the OP more than the whole batch of Motoxprts combined. (They aren't all pieces of crap but they had a bit of a credibility problem for a while there. I can understand the caution, but I'm content with the OP's statement.)
Sent from my Xoom using xda premium
"Caroline" Verizon customer service ID 2047489
Im calling BS till Pictures are shown of the upgraded device. I spoke with both Motorola and Verizon yesterday for approximately an hour each, Supervisors in customer retention et cetra, they sure were not offering to send a box to my door to ship it to moto for a upgrade (I know, I asked) spoke to "Caroline" Verizon customer service ID 2047489 and her supervisor. Try giving them a call their as clueless as the deceptive Motorola staff.
i already have a box for a different issue. You think if I send it in they will fix it and throw the lte upgrade in for the heck of it?
How about going into settings and getting a pic of u holding up ur 4g upgraded xoom. Where it shows the build and version. The reason it's hard to believe is that so many of us have called and gotten no box to ship ours out. I have called and gone to every vzw store within 150 miles. None of them have had a xoom upgraded yet. As far as I'm concerned motor can send my 2 4g cards to my door! The damn bionic is crap! Why would I trust a cheap tech to put my cards in without screwing them up?
Sent from my Xoom using xda premium
As soon as I figure out how to get a pic on here I will. I just called and said I was told I was getting a box to send it in. The person didn't have a clue what I was talking about and got a supervisor that did know, she apologized and sent me a box, it was that easy. She probably wasn't suppose to do it but all Verizon employees and Verizon contractors as well as fortune 500 customers have all received the upgrade. It does exist.
Sent from my Xoom using XDA App
i find it interesting that verizon would offer to send you a box since, to the best of my knowledge, motorola is the one performing the upgrade?
not calling BS, just a little odd that vzw would be sending it.
I work for Verizon Wireless Corp here in Lansing Michigan as a retail sales rep. I had sent my xoom tablet in a couple of weeks ago during an Employee Only offering to test the process of upgrades to the Motorola Xoom. The whole process took about 4 days including the ordering of the box they send you. Was kinda hesitant due to the fact that I really customized alot of settings ... apps that arent avail any more..etc., So I sent it in without backing anything up (took a "Big" risk of losing my stuff), once I got it back my xoom had plastic protection on the screen , documentation of what was installed and a new build number " HLK42B ". Once I turned my device back on with fingers crossed.... all of my apps, movies, settings everything was how i left It. Was very satisfied with the care they took and notifing me along the way by email once recieved, completed , and sent from repair location. The 4G in my area is beyong what I expected. For those on the fence well worth sending it in.
Sent from my Xoom using XDA Premium App
BRIVAL711 said:
For those on the fence well worth sending it in.
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If I only could!!!!! I've been waiting 7 months!
3_D said:
If I only could!!!!! I've been waiting 7 months!
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Lol I'm with you on that one.
I call BS on the OP unless he's a Verizon employee, which it doesn't sound like.
Been a member on the forums since 2008 and still doesn't know how to attach a pic...lol?
Oh well, we're still waiting. I've called, gone into Stores, came out with diddly. Sent a complaint to the State Attorney General of Oregon about it to see if that expedites anything.
And the Fortune 500 Customer thing doesn't make sense to me. I'm an IBM employee, have my IBM discount, last I checked we were at #18 on the Fortune 500 list. I get no preferential treatment....weird
I still have my March 4th email promising the 4G upgrade " Coming Soon ". I don't think anyone would agree that 7 months was soon.
I just got off the phone with Motorola Support (800-734-5870). They still told me end of this month. I very politely asked him to look at the nearest calendar and tell me what date it says...these guys are idiots and MOT is a joke.
You can cancel with no ETF right now goooooooo
Sent from my SGH-T989 using XDA App
subzerold said:
You can cancel with no ETF right now gooooiooooo
Sent from my SGH-T989 using XDA App
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Why is that?what do I have to say?
From a galaxy better than yours.
They changed the contract. Call 611 - "cancel my contract". Pretty simple
Sent from my SGH-T989 using XDA App
subzerold said:
They changed the contract. Call 611 - "cancel my contract". Pretty simple
Sent from my SGH-T989 using XDA App
Click to expand...
Click to collapse
Can you provide a little more details or a link of your source?
Sent from my SGH-T989 using xda premium
http://slickdeals.net/f/3981466-Cancel-T-Mobile-Contract-ETF-free
Sent from my SGH-T989 using XDA App
I love Tmobile,but just needed to cancel one of my 3 lines.So I called, told the rep about the changes they made and line number 3 was canceled.thanks o.p for this info.Had a little fight but all is well.
From a galaxy better than yours.
any good reason to do this?
I checked verizon for a chance of getting nexus..
saw 50 dollar 5gb plan.
got the **** out
If you have a T-Mobile gs2 u can cancel. Get the much cheaper prepaid plans from them or mysimplemobile. Or switch carriers.
Sent from my SGH-T989 using XDA App
Mrcojocaru said:
any good reason to do this?
I checked verizon for a chance of getting nexus..
saw 50 dollar 5gb plan.
got the **** out
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I did it because I don't use that line at all.it was a waste of money for me.
From a galaxy better than yours.
thanks, do you know how long we have to do this?
14 days upon receipt of the notice.
Sent from my SGH-T989 using XDA App
Only certain people are allowed to cancel, they have predetermined who that is. Its not a change in most people's contract as the terms read that they are allowed to limit, suspend or cancel service while roaming. Also if you don't actually use data roaming and haven't before then it wouldn't be a "materially adverse" change. This thread is stupid if you are allowed to cancel you will get a notice, all this thread is doing is creating useless calls for T-Mobile lengthing wait times all because your a baby and can't take responsibility for your crap like a grown up. I already delt with an idiot who thought he could get out of his contract because he read on the internet he could, he thought it was T-Mobiles problem he doesn't read a contract. Dude didn't even roam as he lived in a big city, hadn't used data roaming ever just a childish adult that can't take responsibility.
Sent from my SGH-T989 using Tapatalk
well i just tried this and they told me my area wasnt affected so there is a ETF for me, i am gonna cancel regardless since i can save between 60 and 70 bucks per month.
Did you pour spoiled milk in your cereal this morning?
Sent from my SGH-T989 using XDA App
Reaper 1818 said:
14 days upon receipt of the notice.
Sent from my SGH-T989 using XDA App
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What does the notice say? I got an email from T-Mobile but didn't read it.
Google it. Data roaming changes and only certain markets are affected.
Sent from my SGH-T989 using XDA App
subzerold said:
Did you pour spoiled milk in your cereal this morning?
Sent from my SGH-T989 using XDA App
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I think he did.
im sure for one that this is the general section, so he can post here if he wants to, and im pretty sure that he did not hold a gun to someones held and tell them they have to do this.
personally as a tmo customer i think that we deserve to know about anything that could help us with a vast number of problems, this being one for the vast majority.
Cant...stop...ohhh....god
"Asshole Mode Initiated"
Hey bro do me a favor bend over take you hand reach between your legs and pull your head out of your ass.
Just to clarify remarks and comments are addressed to ebatr8
first comment (i think he did) is addressed to subzerold
All these people jumping ship will find out the hard way that the grass isn't always greener...
ebatr8 said:
Only certain people are allowed to cancel, they have predetermined who that is. Its not a change in most people's contract as the terms read that they are allowed to limit, suspend or cancel service while roaming. Also if you don't actually use data roaming and haven't before then it wouldn't be a "materially adverse" change. This thread is stupid if you are allowed to cancel you will get a notice, all this thread is doing is creating useless calls for T-Mobile lengthing wait times all because your a baby and can't take responsibility for your crap like a grown up. I already delt with an idiot who thought he could get out of his contract because he read on the internet he could, he thought it was T-Mobiles problem he doesn't read a contract. Dude didn't even roam as he lived in a big city, hadn't used data roaming ever just a childish adult that can't take responsibility.
Sent from my SGH-T989 using Tapatalk
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I told them I travel alot,so it does matter to me.and it does affect me.the rep put me on hold came back and told me I can do it.done deal
From a galaxy better than yours.
jdubb1106 said:
I think he did.
im sure for one that this is the general section, so he can post here if he wants to, and im pretty sure that he did not hold a gun to someones held and tell them they have to do this.
personally as a tmo customer i think that we deserve to know about anything that could help us with a vast number of problems, this being one for the vast majority.
Cant...stop...ohhh....god
"Asshole Mode Initiated"
Hey bro do me a favor bend over take you hand reach between your legs and pull your head out of your ass.
Just to clarify remarks and comments are addressed to ebatr8
first comment (i think he did) is addressed to subzerold
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Click to collapse
Pull your head out of your ass, your mad because I said people should be grown ups and take responsibility. Most people will tell you T-Mobile was way better back in the day especially customer service, crap like this is why they are scripted now and why they outsource so much, because the outsourcers just read and do as they're told. These threads are stupid because customer care even retention has had the ability to waive an ETF taken away a long time ago. So the people that call in waste there time and CS's time because unless outlined for them already they can't waive it. If you want to talk **** go for it don't bother me, the internet gives you confidence you wouldn't otherwise say in person little man.
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