Database Users

Wow......gotta "love" AT&T.....

Well......just spent an hour and a half, got disconnected twice, and then got the "Customer Service Center is CLOSED" message after the second disconnect.......I was trying to get an update on when the third party app sources would be released per their official confirmation back on May 17th......no one seemed to know anything about it......they had already released it to the INFUSE and to a few other phones, with the rest of the android phones to get the update within the next few weeks (some people have confirmed that they have received the update)......no one with AT&T Customer Service had any idea what I was talking about.....I had to explain in excruciating detail, what was supposed to be happening......they even got me on the phone with Motorola, and they knew what I was talking about, and said they were told the same thing, that AT&T would be releasing the hold......so AT&T was "trying" to get a higher level of Customer Service, when I was disconnected the first time......SO......got nowhere fast, and can't call back till tomorrow......VERY frustrating......if anyone has heard any update to this, please respond to this TOO long of a message......sorry guys......

Customer service has no info on this, I know because I work for ATT customer care. I've looked and talked to our tech team and android team. We are not privy to that information.
Sent from my Inspire 4G using XDA Premium App

your first mistake was thinking that AT&T CS knew the answer.

Why would they not have info on this? This was BIG news from AT&T, and you would think that, at LEAST, they would have the info that THERE IS an update, even if they don't know WHEN......even the reps at the AT&T store near me, when I bought the Atrix a couple of weeks ago, were told that the update was expected any day......and that several of the phones were already updated, and were being sold already like that......such as the INFUSE, Aria, etc......just trying to understand why, with such a big deal, they wouldn't know ANYTHING......any ideas? And again, sorry......just frustrated after being disconnected twice and not getting anywhere......

And I'm not bashing their customer service......normally I get very good service when I deal with them......just seems like this would have been addressed.....

CSR is generally good, except a few jerks. If you get those, just hang up and dial again.
Since we're on the topic of AT&T, I wanted to point out something for people with AT&T who aren't on unlimited data
AT&T billing and this is Important for those of you with 2GB or 200MB data plans
If you use data the day before your billing cycle ends, there is a likelyhood that the amount of data that is on that day will roll over to the next day. It has to do with the way the system updates. It's not exactly in real time or so they say.
Your billing info will show data from that day on the next billing cycle.
I've gone through this problem about 7 times before I did the Unlimited loop hole.
So, at the end of every month, you should check your bill to see if they charged you data for usage you a day before your billing cycle.
Example:
Data shows March 22 usage on a a belling cycle that is from February 22 to March 21

dLo GSR said:
your first mistake was thinking that AT&T CS knew the answer.
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+1 this made me laugh out loud

Ill honest, half of the CSRs don't know their elbow from their assholes. But the few of us who do know understand the total lack of info that's provided to answer customer concerns. And the store reps are pulls their info out their ass since they only have access to what csr's over the phone have.
Sent from my Inspire 4G using XDA Premium App

Unless your calling about an iphone problem you will get little help.
Sent from my MB860 using XDA Premium App

I have not heard any thing official, but the 2.3 beta/alpha that has been tested has it turned on by default, the buzz is that it will be released by the end of July
So that is what I would bet my $1 on, you will be able to use 3rd party app on July 31st.

Rethink possible. Then lower your standards.
Sent from my Motorola Atrix 4G on the network with the most backhaul, whatever that is. This post might have errors as I hate touchscreen keyboards.

Just look at their response to every other issue Atrix users have complained to ATT about and you will have your answer. Its "capable".

Mgamerz said:
Rethink possible. Then lower your standards.
Sent from my Motorola Atrix 4G on the network with the most backhaul, whatever that is. This post might have errors as I hate touchscreen keyboards.
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I actually loled at that.
Sent from my MB860 using Tapatalk

like 1 out of probably 10,000 calls might a customer actually ask that question. this is why att releases announcements online where people who know whats up with phones are and why att wouldn't feel the need to inform the cs reps of something that is like lighting striking the same place twice. if google doesn't know do you really think a cs rep will know?

Clienterror said:
I actually loled at that.
Sent from my MB860 using Tapatalk
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Before I removed the boot screen that's what I always thought of.
Sent from my Motorola Atrix 4G on the network with the most backhaul, whatever that is. This post might have errors as I hate touchscreen keyboards.

For what its worth. I spoke to a csr and they told me he saw something for an update in the summer.......... that's freaking great buddy!.. Then I proceeded to get a free otter box because they were out of webtop docks.. :-(
Sent from my MB860 using XDA App

My Sprint "Experience"

Ok, So I am incredibly unsatisfied with Sprint's service as of late. I purchased the Epic 4g Touch and experienced the dreaded "Loss Of Service" bug frequently. I was within my 14 day return limit so I went into the Visalia California Sprint Store to swap out for a different model (namely the Evo 3d which I traded in for the e4gt). I also signed 5 of my friends up with sprint as well and 2 of them got the e4gt and had the same exact issues. They convinced me to try a replacement and assured me that if it still experienced that bug I could return it within 14 days of receiving the replacement phone. The replacement phone was worse than the one I had originally and lost service every hour. I missed several calls from work leaving my employer under the impression I was angry and ignoring her and almost cost me my job. So I went in to the Visalia California store yet again to get a replacement model. I spoke with the same woman that convinced me to get the replacement model (She was also the manager) and she stated that the device was out of its 14 days since the FIRST device and that I couldn't get a different model (see what she did there?). So I went home and called Sprint off of another line and spent 4 hours total on hold. I hung up and called Sprint tech support and after running tests and walking me through updates and such the rep spoke with a manager on his end and concluded that I needed a different model of phone. He stated that he would note that down in the ticket and to go into the Visalia California store and they would give me a different model. So I went in to the store and spoke with the manager yet again. This time after reading the ticket she became rude and uncivil stating that the ticket says "customer needs to try a different model of phone" and that they didn't have to provide it for me and that even if it did, corporate cannot make them give me a different model. The whole time I was civil and polite but my frustration was building. I drove an hour to the Sprint store in Fresno only to find out that Visalia had to handle my case and that they could not even replace it with the same model. So I found a man on craigslist and traded it for a Nexus S 4g. I plan on paying out my contract asap and switching to Verizon. They know how to treat a customer.
/End rant/

I might be wrong, but i'm pretty sure since you live in the state of California you have up to 30-days to return a device and not 14 like other states.

i was told 14.

This thread should be titled “my Samsung experience.”
Welcome to Samsung. You have been initiated.

*nevermind*

read your local laws, scan or photo them, and send them to sprint. I have been a customer since 1999 and they would NEVER pull this poo with me. I threaten them every time I am on the phone, you'll get what you want, ask for the account retention department...

Wait what the hell? Verizon and AT&T both limit your data now? WTF I cant do that God they are sooo lucky I need a phone. So I get a choice between sh*tty customer service and sh*tty cellphone service... I can't live in this world anymore

cobraboy85 said:
This thread should be titled “my Samsung experience.”
Welcome to Samsung. You have been initiated.
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I don't see how it's Samsung's fault when Sprint refused to exchange the device even after his account was noted.

Longcat14 said:
I don't see how it's Samsung's fault when Sprint refused to exchange the device even after his account was noted.
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Because Samsung phones have constant issues....
The Bird is the Word

Babydoll25 said:
Because Samsung phones have constant issues....
The Bird is the Word
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Ah. Loving my Nexus S. I've taken a vow to only use nexus phones from now on.
Sent from my Nexus S 4G using xda premium

Longcat14 said:
I don't see how it's Samsung's fault when Sprint refused to exchange the device even after his account was noted.
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hi... I do not know much about sprint...I have heard of it for the first time... Can you tell me about it...!

Sodiyana said:
hi... I do not know much about sprint...I have heard of it for the first time... Can you tell me about it...!
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Read the first post. All you need to know
Sent from my Nexus S 4G using xda premium

sprint is fine, i work for them, it's just you always get the a**holes at some sprint stores, i would never treat a customer like that, let alone lead them in the wrong direction just for a commissioned pay, that's probably why that manager did that, but anywho, don't be mad at sprint, i'm sure you experience will get better with them, my parents have been with them for 15 years+ and never had an issue, and i've been with them for about 5 or 6 under my parents account, they have good service, just right now it's kinda hard keeping everyone happy while doing a MASSIVE network upgrade, but some people are impatient, but trust me sprint is the way to go
P.S. from reading your post, the initial issue does sound like it was the phone itself, you should have gotten something else, and don't bother with the 3d unless you can return it, i'm using it now, low signal strength, i would recommend the Photon (also own) the signal strength and radios in that phone are the strongest i've ever seen in any phone out there

buy your phone at target next time they have way better deals than sprint company stores and do a 30 day exchange period.. i work at a target mobile, we will treat you right,

sexykika said:
buy your phone at target next time they have way better deals than sprint company stores and do a 30 day exchange period.. i work at a target mobile, we will treat you right,
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I was thinking bestbuy.. there's no deposit on their insurance
Sent from my Nexus S 4G using xda premium

Target offers an insurance similiar to best buys black tie for 7.99 monthly or 179.99 one time payment coverage for two years,
Sent from my LG-P925 using XDA App

timinator94 said:
i was told 14.
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Wow, they change their terms.
http://www.sprint.com/landings/returns/
Was 30 in PA. Not sure what it is anymore.
sexykika said:
Target offers an insurance similiar to best buys black tie for 7.99 monthly or 179.99 one time payment coverage for two years,
Sent from my LG-P925 using XDA App
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Have you ever tried to get a replacement? Try it on something low cost. Google the horror stories.

A2CKilla said:
sprint is fine, i work for them, it's just you always get the a**holes at some sprint stores, i would never treat a customer like that, let alone lead them in the wrong direction just for a commissioned pay, that's probably why that manager did that, but anywho, don't be mad at sprint, i'm sure you experience will get better with them, my parents have been with them for 15 years+ and never had an issue, and i've been with them for about 5 or 6 under my parents account, they have good service, just right now it's kinda hard keeping everyone happy while doing a MASSIVE network upgrade, but some people are impatient, but trust me sprint is the way to go
P.S. from reading your post, the initial issue does sound like it was the phone itself, you should have gotten something else, and don't bother with the 3d unless you can return it, i'm using it now, low signal strength, i would recommend the Photon (also own) the signal strength and radios in that phone are the strongest i've ever seen in any phone out there
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I dont suppose seeing how you work for them you can help me? I traded my phone away to a guy on craigslist(hope he lost my number LOL) but would love my upgrade back..

timinator94 said:
I dont suppose seeing how you work for them you can help me? I traded my phone away to a guy on craigslist(hope he lost my number LOL) but would love my upgrade back..
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i was just saying, so you'll know i can really relate to your problem and i'm not just rambling with non sense, as far as the upgrade....i would have talked the phone with them for a while before giving up so easily
---------- Post added at 01:35 AM ---------- Previous post was at 01:34 AM ----------
chrischoi said:
Wow, they change their terms.
http://www.sprint.com/landings/returns/
Was 30 in PA. Not sure what it is anymore.
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and that's been in effect for a couple months now actually :/ it sucks

Att stores have no clue

Seems like those fools haven't a clue I'm going to the store 7 * in the past week and they told me it was going to be there by the 21st. Then they told me he was going to be there on the 25th. The 26th. The 27th. The 28th. Customer service so they can overnight me 1. But in order to do so I would have to cancel my account again. Ughhh, help??
Sent from my HTC One X using xda premium

Wait like most everyone else?

Of course they have no clue. AT&T encourages hiring drones who have no interest in phones nor any discernible sales skills, in exchange for working more hours for less pay, in a "union" that does nothing but dock your pay for dues. They're told to toe the company line and have no individual thought, lest they risk termination.
That being said, most employees don't CARE when the phone will be out, or if you're waiting for one. They're trained to sell TODAY, to hype whatever is in stock, so they get paid, and more importantly AT&T gets paid.

Yeah, I got a nice " we have other phones that work" and I said " not really, but honestly I just want to know if u have s3 in the back" they do, just waiting on Samsung to greenlight the launch! Fml right most everyone?
Sent from my HTC One X using xda premium

I got lucky today and walked into my local corporate store and asked if they had any. They said they had one that was a preorder returning I could see it. I asked them if I could buy it and they said no and the manager said to hold on a minute. She went into the back and made a phone call and came out and said if I wanted it I can buy it.
I'm stoked I got so lucky.
Sent from my SAMSUNG-SGH-I747 using xda premium

Just got an in-store update saying the in-store availability is yet to be determined.
Ugh. I can't believe it.
Sent from my HTC One X using Tapatalk 2

my store says tomorrow...but as a back up i still pre ordered thru the store and having it shipped to my work...just did this around 7pm EST and my BB preorder is still nowhere in sight...

send2amrish said:
my store says tomorrow...but as a back up i still pre ordered thru the store and having it shipped to my work...just did this around 7pm EST and my BB preorder is still nowhere in sight...
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Ha. I did the same thing at the same time. I will be following your progress. Hope I get mine first. Lol.
Sent from my HTC One X using Tapatalk 2

If I don't get this phone tomorrow I'll be like Arnold in predator, all shirtless covered in mud with a torch yelling like a mad man. Yeah. It's like that lol
Sent from my HTC One X using xda premium

Im a VZW customer. I ahvent ventured into other carriers threads till I saw this.
I had a similiar experience today. I expected your phones out on the 21 and then maybe 28th. I figured theyd at least have a floor model I could hold in my hands to just play around with.
nothing there. the woman had never even heard of the phone and said i should buy an iphone. I laughed and said nothanks and left.
I didnt realize how bad yall have it. seems this is common from the comments here.
Compared to teh VZW store in teh same mall it was night and day. Im not trolling if it comes off that way. I was so envious of you all.

The T-Mobile store in my local mall had one on display! I was very eager to actually play with the phone and see how it felt and looked. The Pebble blue looks nicer than I thought it would but I will stick to the white one I preordered on Verizon. I never should have gone in there! Now the wait is just that much more annoying.

Verizon loves this phone...

They stuck it in the farthest corner, between the Windows phone 8x and the Pantech perception...ha
Sent from my SCH-I535 using XDA Premium 4 mobile app

Looks like they want to push their Droid phones.

I thought they weren't even supposed to be in stores yet at all.

Exactly the place my local store had it. And then had no idea they had no inventory to sale it.
Sent from my HTC ONE using xda app-developers app

Went into my local Verizon retailer and not only was there no Moto X, but there were also no displays for the new Droid line at all! When I asked my salesman he asked the other guy who referred to it as one phone called the Ultra Maxx. Then the salesman tried to sell me on an HTC One. Great story, bro.
Sent from my SCH-I535

The Verizon store i went to has all the new higher end phones on the right side and slowly decreases. I found the HTC the week before on the right side of the store. I went today to check out the X and they didn't have it. I didn't ask and walked down the wall of phones and they had it
with the lower end phones right next to some Windows phones.

jmcharles said:
Went into my local Verizon retailer and not only was there no Moto X, but there were also no displays for the new Droid line at all! When I asked my salesman he asked the other guy who referred to it as one phone called the Ultra Maxx. Then the salesman tried to sell me on an HTC One. Great story, bro.
Sent from my SCH-I535
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You were at a Verizon reseller, not a corporate store right? The Verizon resellers by me are the worst.They have limited stock and totally want to push specific phones on you while also telling you whatever you want to hear regardless of whether true. Oh, and trying to upsell the hell out of some warranties. Bought the GF's iPhone 5 there (don't judge) and they totally lied to us about the 100 buck rebate. Took hours of time, tons of phone calls to their regional office and to Verizon, and two months later before we got that $100. Eff that noise.

e-lu said:
You were at a Verizon reseller, not a corporate store right? The Verizon resellers by me are the worst.They have limited stock and totally want to push specific phones on you while also telling you whatever you want to hear regardless of whether true. Oh, and trying to upsell the hell out of some warranties. Bought the GF's iPhone 5 there (don't judge) and they totally lied to us about the 100 buck rebate. Took hours of time, tons of phone calls to their regional office and to Verizon, and two months later before we got that $100. Eff that noise.
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Yea, a Verizon retailer. Speaking of $100 rebates, Motorola has a trade-up program right now where you get a $100 gift card for turning in your eligible Motorola phone for a new eligible phone. Our line that we're going to upgrade is a DROID 3, so I mention to the salesman that I would like to order the Moto X under this program, since it specifically states on Motorola's website that it is honored by Verizon. Dude has no idea what I'm talking about, so I show him the program on their website. He decides he'll have to talk to somebody more senior than him and get back to me on that. He also tried saying that companies like Motorola have 'made up' these programs before without Verizon's approval.
Sent from my Nexus 10 using xda app-developers app

jmcharles said:
Yea, a Verizon retailer. Speaking of $100 rebates, Motorola has a trade-up program right now where you get a $100 gift card for turning in your eligible Motorola phone for a new eligible phone. Our line that we're going to upgrade is a DROID 3, so I mention to the salesman that I would like to order the Moto X under this program, since it specifically states on Motorola's website that it is honored by Verizon. Dude has no idea what I'm talking about, so I show him the program on their website. He decides he'll have to talk to somebody more senior than him and get back to me on that. He also tried saying that companies like Motorola have 'made up' these programs before without Verizon's approval.
Sent from my Nexus 10 using xda app-developers app
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Isn't that upgrade deal only if you go directly through Motorola?
But yeah, Verizon doesn't care about this phone. All of the places I called yesterday and today (corporate stores, indirect retailers, Best Buy mobile, etc...), no one seems to have a clue the phone exists. I guess if it's not a Galaxy phone or an iPhone, they don't care.

MVPete1 said:
Isn't that upgrade deal only if you go directly through Motorola?
But yeah, Verizon doesn't care about this phone. All of the places I called yesterday and today (corporate stores, indirect retailers, Best Buy mobile, etc...), no one seems to have a clue the phone exists. I guess if it's not a Galaxy phone or an iPhone, they don't care.
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Sent from my Nexus 10 using xda app-developers app

Well look at that. Verizon's dumb.

MVPete1 said:
Well look at that. Verizon's dumb.
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For all the bashing of the retailer, I must say I just had an excellent experience with a customer service representative on the phone. She didn't know about the Motorola trade deal, but within a few minutes had looked up all of the info, noted it in my account, and informed me of the process for eligibility. She also knew about the Moto X and had actually just had a sit down with Motorola yesterday about the new phones.
Sent from my Nexus 10 using xda app-developers app

jmcharles said:
For all the bashing of the retailer, I must say I just had an excellent experience with a customer service representative on the phone. She didn't know about the Motorola trade deal, but within a few minutes had looked up all of the info, noted it in my account, and informed me of the process for eligibility. She also knew about the Moto X and had actually just had a sit down with Motorola yesterday about the new phones.
Sent from my Nexus 10 using xda app-developers app
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Verizon Corporate is great, but they sell out their stores as franchises essentially, which makes them suck hard.

The Verizon store I go to has all of the Droids hidden behind a wall. It will be interesting to see where they put the Moto X when I visit them in a couple of days, a rep said that they had one demo unit in the back.
EDIT: They had the HTC One hidden behind a wall along with the Droids, the Galaxy phones and the Windows 8 phones are the first thing you see when you walk in, the iPhones and tablets are all the way at the other side of the entrance. The Moto X was nowhere in sight.

ShamanicEnzan said:
Verizon Corporate is great, but they sell out their stores as franchises essentially, which makes them suck hard.
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Yes they do!
Sent from my iPad using Tapatalk HD

Returing a Custom and the Trouble that goes with it

So I bought the hype without reading more here first. Lesson Learned. Only my second android phone, the first being the SG3.
I contacted ATT who sends me to MOTO, who sends me back to ATT.
Finally called the store directly, and am Hoping the second customization comes before the end of 14 day period so I don't have to pay the restocking fee.
Thankfully I have kept everything, the original card, receipt from the store, invoice from MOTO saying it was on its way, the tracking information, the tracking information from when I sent it back for the second customization.
I will keep you guys updated but either way, ATT and MOTO need to talk to each other cause spending 3 hours on the phone / "live" web chat doesn't cut it as customer service.

why are you returning it?

^^wondering the same^^
Sent from my SCH-I605 using Tapatalk 4

Why did you start a thread?
Sent from my Galaxy Nexus using xda app-developers app

What hype? Hype you created? How could someone else make you buy something...crazy.
I hope they do return it at all...haha.
Just kidding, running at the mouth like you.....
Sent from my Nexus 7 using Tapatalk 2

I was able to exchange my Moto X through Motorola no problem (didn't like the white front once I saw it in person) I didn't get bounced around. I chatted in through the Moto maker website. They told me I would get a call in 24 hours. Never got a call but got the slew of emails to order my new one, rma info and FedEx label. I seriously only had that easy of a time exchanging Google play devices. My replacement is acting wonky. I lost 7% battery in less than 45 minutes of mostly idle time. Today he tried to tell me to go to at&t and I told him he was wrong. They only accept non custom ones at AT&T. So he did the same thing they did they first time. Escalated it and said I'd hear from them in 24-48 hours. Hopefully the same deal happens where I don't get a call just the emails.
Sent from my XT1058 using XDA Premium 4 mobile app

krypticos said:
why are you returning it?
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I was returning it because I wasn't sure if I was going to be patient enough for root and an unlocked bootloader.
With Root seeming like it is going to happen by the weekend. I'm really considering keeping it but a locked bootloader might still end up being a deal breaker for me. The other reason is that I'm willing to wait until the holidays for the price to drop since my financial situation has changed.

jimmyco2008 said:
Why did you start a thread?
Sent from my Galaxy Nexus using xda app-developers app
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I started it as a warning about motorola's poor customer service and the trouble you'd have to go to return a moto x with ATT.
I still might have to return it, which is why I kept every single receipt, and I plan on posting an update should I go down that road.

I also did a swap because I didn't like the white front. I had no problem at all with customer service. Letting me swap it out for a different color because of my mistake is way better then I expected.

Icon000 said:
I started it as a warning about motorola's poor customer service and the trouble you'd have to go to return a moto x with ATT.
I still might have to return it, which is why I kept every single receipt, and I plan on posting an update should I go down that road.
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I believe you posted in the Moto forums, and the forum manager already replied that it wasn't an issue with Moto customer service. The issue was there was an untrained AT&T local store (big surprise). If you buy the phone (or MotoMaker voucher) from an AT&T store, you are able to return your phone to that local store.
The process works, unfortunately you just hit a local store that didn't follow it.
As for the bootloader thing - it was announced at launch that dev edition phones would be coming out for some networks and AT&T and Verizon would not have unlockable bootloaders.