Database Users

Has the multimedia dock been released yet?

I ordered it Monday from At&t and it has not shipped out yet it is still "in progress" when i check the order status. At&t told me it should be here in a few days but i know half the time they don't know what there talking about...
Anyone bought one yet? How long did it take to get it? Also Is it worth the 60 bucks?

Yes, I have mine.

I cancelled my order with AT&T and ordered it straight from Motorola. They were cheaper, had them in stock and I should have it by the middle of this week.

I got one but can't pair the keyboard with any of my 4 different Atrix's
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gsmith53 said:
I got one but can't pair the keyboard with any of my 4 different Atrix's
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Make sure you have the batteries in properly

If it's out, it seems on back-order everywhere. I checked Amazon and they wanted less than both Motorola direct and AT&T, but I ended up going into an AT&T store and asked if they could match and they did, free shipping too. It's not due to ship until March 8th, but Amazon said the same thing. Just need to be patient.
My Phones:
Motorola MicroTAC Elite
Nokia 7160
Nokia 6340i
Nokia 6230
Nokia 6682
HTC Tilt
HTC Fuse
HTC Tilt2 (custom ROM)
Samsung Captivate (custom ROM,rooted)
Motorola Atrix (rooted)

I still haven't got it yet, anyone else?

I ordered mine Feb.20 but until now I still haven't received it, I even tried cancelling my order but the rep told me that there's no way for them to cancel it...who wouldn't be pissed off?

yhe2x said:
I ordered mine Feb.20 but until now I still haven't received it, I even tried cancelling my order but the rep told me that there's no way for them to cancel it...who wouldn't be pissed off?
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I would buy another one and refuse delivery when it does ship. If they still charge you, dispute it with your card. Tell them this is what you're going to do when they say they won't cancel it. If it hasn't shipped, they can still cancel, no matter what they say.

I had a phone on order, when I found it cheaper at Best Buy. I bought the Best Buy. When I called AT&T to cancel my order (18 hours after placing the order), they told me it was in the "shipping process." I asked how to stop;return it. The CS rep said either wait until I received it and then return it for credit, or refuse to accept it when delivered. When it got back to the shipping origin it would be automatically credited to me. He recommended the latter, just refuse to accept from Fedex. I did that, and 3 weeks later a credit showed up on my card. It worked!

Its been like 2 months now and i still haven't got it. Yesterday i got an update email from att and was literally screaming and jumping up and down in my computer chair thinking finally its about time it ships out! well then i read the email and the order has been canceled! Couldnt they of told me that a month ago?

You love me
www.mobilecityonline.com/wireless/s...=organic&utm_term=89459N&utm_campaign=froogle
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seh6183 said:
You love me
www.mobilecityonline.com/wireless/s...=organic&utm_term=89459N&utm_campaign=froogle
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I do love you, very much

And for the record that's where I got.mine and they like next day aired it. It was here very fast. Also I didn't mind saving 50 bucks either
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4g upgrade FYI

I called and complained to Verizon about the LTE upgrade and the woman was very nice and sent me a box. I just dropped my xoom off at FedEx to head in for upgrade. Maybe if you call they will do the same or I just got lucky. Just wanted to give everyone a heads up!
Sent from your Moms EVO using 4G speed

So what's the end result? When do you get your Xoom back?

I called and they didn't offer anything. 6 1/2 months and still nothing!!!

4g is no good for me Verizon doesn't even have it here in the part of georgia i live in..yet they have it in Atlanta..sucks...oh well.Then when i asked them when it would be available in my area they said have no idea...argh

The retention rep pretended to be out of the office when I called.

Got it back yesterday, all is good, was wiped clean, not any real changes I can see. I'm in the Tampa market and I can say Verizon 4g kicks sprints 4gs ass hard. If I could get my unlimited sprint plans on Verizon I would change today.
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Got pics for proof?
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hammer4203 said:
Got pics for proof?
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Wow, really?! No smiley or anything? You think he's just plain lying?

If this were the Moto support forums, I'd want to see pics too because it gets pretty deep over there. This site does not truck with BS artists and those things have a way of working themselves out here. I trust the OP more than the whole batch of Motoxprts combined. (They aren't all pieces of crap but they had a bit of a credibility problem for a while there. I can understand the caution, but I'm content with the OP's statement.)
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"Caroline" Verizon customer service ID 2047489
Im calling BS till Pictures are shown of the upgraded device. I spoke with both Motorola and Verizon yesterday for approximately an hour each, Supervisors in customer retention et cetra, they sure were not offering to send a box to my door to ship it to moto for a upgrade (I know, I asked) spoke to "Caroline" Verizon customer service ID 2047489 and her supervisor. Try giving them a call their as clueless as the deceptive Motorola staff.

i already have a box for a different issue. You think if I send it in they will fix it and throw the lte upgrade in for the heck of it?

How about going into settings and getting a pic of u holding up ur 4g upgraded xoom. Where it shows the build and version. The reason it's hard to believe is that so many of us have called and gotten no box to ship ours out. I have called and gone to every vzw store within 150 miles. None of them have had a xoom upgraded yet. As far as I'm concerned motor can send my 2 4g cards to my door! The damn bionic is crap! Why would I trust a cheap tech to put my cards in without screwing them up?
Sent from my Xoom using xda premium

As soon as I figure out how to get a pic on here I will. I just called and said I was told I was getting a box to send it in. The person didn't have a clue what I was talking about and got a supervisor that did know, she apologized and sent me a box, it was that easy. She probably wasn't suppose to do it but all Verizon employees and Verizon contractors as well as fortune 500 customers have all received the upgrade. It does exist.
Sent from my Xoom using XDA App

i find it interesting that verizon would offer to send you a box since, to the best of my knowledge, motorola is the one performing the upgrade?
not calling BS, just a little odd that vzw would be sending it.

I work for Verizon Wireless Corp here in Lansing Michigan as a retail sales rep. I had sent my xoom tablet in a couple of weeks ago during an Employee Only offering to test the process of upgrades to the Motorola Xoom. The whole process took about 4 days including the ordering of the box they send you. Was kinda hesitant due to the fact that I really customized alot of settings ... apps that arent avail any more..etc., So I sent it in without backing anything up (took a "Big" risk of losing my stuff), once I got it back my xoom had plastic protection on the screen , documentation of what was installed and a new build number " HLK42B ". Once I turned my device back on with fingers crossed.... all of my apps, movies, settings everything was how i left It. Was very satisfied with the care they took and notifing me along the way by email once recieved, completed , and sent from repair location. The 4G in my area is beyong what I expected. For those on the fence well worth sending it in.
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BRIVAL711 said:
For those on the fence well worth sending it in.
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If I only could!!!!! I've been waiting 7 months!

3_D said:
If I only could!!!!! I've been waiting 7 months!
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Lol I'm with you on that one.

I call BS on the OP unless he's a Verizon employee, which it doesn't sound like.
Been a member on the forums since 2008 and still doesn't know how to attach a pic...lol?
Oh well, we're still waiting. I've called, gone into Stores, came out with diddly. Sent a complaint to the State Attorney General of Oregon about it to see if that expedites anything.
And the Fortune 500 Customer thing doesn't make sense to me. I'm an IBM employee, have my IBM discount, last I checked we were at #18 on the Fortune 500 list. I get no preferential treatment....weird

I still have my March 4th email promising the 4G upgrade " Coming Soon ". I don't think anyone would agree that 7 months was soon.

I just got off the phone with Motorola Support (800-734-5870). They still told me end of this month. I very politely asked him to look at the nearest calendar and tell me what date it says...these guys are idiots and MOT is a joke.

Verizon loves this phone...

They stuck it in the farthest corner, between the Windows phone 8x and the Pantech perception...ha
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Looks like they want to push their Droid phones.

I thought they weren't even supposed to be in stores yet at all.

Exactly the place my local store had it. And then had no idea they had no inventory to sale it.
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Went into my local Verizon retailer and not only was there no Moto X, but there were also no displays for the new Droid line at all! When I asked my salesman he asked the other guy who referred to it as one phone called the Ultra Maxx. Then the salesman tried to sell me on an HTC One. Great story, bro.
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The Verizon store i went to has all the new higher end phones on the right side and slowly decreases. I found the HTC the week before on the right side of the store. I went today to check out the X and they didn't have it. I didn't ask and walked down the wall of phones and they had it
with the lower end phones right next to some Windows phones.

jmcharles said:
Went into my local Verizon retailer and not only was there no Moto X, but there were also no displays for the new Droid line at all! When I asked my salesman he asked the other guy who referred to it as one phone called the Ultra Maxx. Then the salesman tried to sell me on an HTC One. Great story, bro.
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You were at a Verizon reseller, not a corporate store right? The Verizon resellers by me are the worst.They have limited stock and totally want to push specific phones on you while also telling you whatever you want to hear regardless of whether true. Oh, and trying to upsell the hell out of some warranties. Bought the GF's iPhone 5 there (don't judge) and they totally lied to us about the 100 buck rebate. Took hours of time, tons of phone calls to their regional office and to Verizon, and two months later before we got that $100. Eff that noise.

e-lu said:
You were at a Verizon reseller, not a corporate store right? The Verizon resellers by me are the worst.They have limited stock and totally want to push specific phones on you while also telling you whatever you want to hear regardless of whether true. Oh, and trying to upsell the hell out of some warranties. Bought the GF's iPhone 5 there (don't judge) and they totally lied to us about the 100 buck rebate. Took hours of time, tons of phone calls to their regional office and to Verizon, and two months later before we got that $100. Eff that noise.
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Yea, a Verizon retailer. Speaking of $100 rebates, Motorola has a trade-up program right now where you get a $100 gift card for turning in your eligible Motorola phone for a new eligible phone. Our line that we're going to upgrade is a DROID 3, so I mention to the salesman that I would like to order the Moto X under this program, since it specifically states on Motorola's website that it is honored by Verizon. Dude has no idea what I'm talking about, so I show him the program on their website. He decides he'll have to talk to somebody more senior than him and get back to me on that. He also tried saying that companies like Motorola have 'made up' these programs before without Verizon's approval.
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jmcharles said:
Yea, a Verizon retailer. Speaking of $100 rebates, Motorola has a trade-up program right now where you get a $100 gift card for turning in your eligible Motorola phone for a new eligible phone. Our line that we're going to upgrade is a DROID 3, so I mention to the salesman that I would like to order the Moto X under this program, since it specifically states on Motorola's website that it is honored by Verizon. Dude has no idea what I'm talking about, so I show him the program on their website. He decides he'll have to talk to somebody more senior than him and get back to me on that. He also tried saying that companies like Motorola have 'made up' these programs before without Verizon's approval.
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Isn't that upgrade deal only if you go directly through Motorola?
But yeah, Verizon doesn't care about this phone. All of the places I called yesterday and today (corporate stores, indirect retailers, Best Buy mobile, etc...), no one seems to have a clue the phone exists. I guess if it's not a Galaxy phone or an iPhone, they don't care.

MVPete1 said:
Isn't that upgrade deal only if you go directly through Motorola?
But yeah, Verizon doesn't care about this phone. All of the places I called yesterday and today (corporate stores, indirect retailers, Best Buy mobile, etc...), no one seems to have a clue the phone exists. I guess if it's not a Galaxy phone or an iPhone, they don't care.
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Well look at that. Verizon's dumb.

MVPete1 said:
Well look at that. Verizon's dumb.
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For all the bashing of the retailer, I must say I just had an excellent experience with a customer service representative on the phone. She didn't know about the Motorola trade deal, but within a few minutes had looked up all of the info, noted it in my account, and informed me of the process for eligibility. She also knew about the Moto X and had actually just had a sit down with Motorola yesterday about the new phones.
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jmcharles said:
For all the bashing of the retailer, I must say I just had an excellent experience with a customer service representative on the phone. She didn't know about the Motorola trade deal, but within a few minutes had looked up all of the info, noted it in my account, and informed me of the process for eligibility. She also knew about the Moto X and had actually just had a sit down with Motorola yesterday about the new phones.
Sent from my Nexus 10 using xda app-developers app
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Verizon Corporate is great, but they sell out their stores as franchises essentially, which makes them suck hard.

The Verizon store I go to has all of the Droids hidden behind a wall. It will be interesting to see where they put the Moto X when I visit them in a couple of days, a rep said that they had one demo unit in the back.
EDIT: They had the HTC One hidden behind a wall along with the Droids, the Galaxy phones and the Windows 8 phones are the first thing you see when you walk in, the iPhones and tablets are all the way at the other side of the entrance. The Moto X was nowhere in sight.

ShamanicEnzan said:
Verizon Corporate is great, but they sell out their stores as franchises essentially, which makes them suck hard.
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Yes they do!
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Motorola Extended Warranty

I've been meaning to dig into this and today I did.
The cost is 85 bucks for two years and you have 30 days from the date of purchase to add the coverage.
Covers everything but lost or stolen phone with a deductible of $39.00
This is cheaper than AT&T's insurance and the deductible is attractive vs their $200.00
to get it log on to motorola's website with your google ID
then go to my stuff
you'll see your phone listed and the option to add the coverage.
Seems like a no brainer to me.
I have no idea if you folks with unlocked bootloaders can get this or not.

I ordered this as well. makes all kinds of sense vs. att's 'insurance.'

gammite said:
I ordered this as well. makes all kinds of sense vs. att's 'insurance.'
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I bought a device new from someone else so I wonder if I can use their receipt to purchase it for myself.

You will have to look at terms and conditions to see if it's transferable.

Sounds nice, but I got my phone through work.
So I could just get a new phone after a year. I'm going to ask next if I can just upgrade early and pay the upgrade fee myself. I'm hoping that I can and just be able to get a new phone faster.

Will this work with the vzw moto x? I can't find the option on motorola's site.

terabyte128 said:
Will this work with the vzw moto x? I can't find the option on motorola's site.
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me neither, can anyone point it out? thanks

Going to do this Ops forgot I unlocked my boot loader, do you think Motorola will figure it out
Oh I'm up in Canada too, we don't have insurance on our phones
Sent on my Moto X

I have the T-mobile version and do not see the option to add the extended warranty.

I talked to a service rep from motorola, apparently it's att exclusive right now at least until the other carriers get motomaker customization
EDIT: gonna buy this cool-looking case instead http://www.amazon.com/gp/r.html?R=1...ef=pe_385040_30332200_pe_309540_26725410_item

Thanks for the heads up gunny. This is a no brainer.
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terabyte128 said:
I talked to a service rep from motorola, apparently it's att exclusive right now at least until the other carriers get motomaker customization
EDIT: gonna buy this cool-looking case instead http://www.amazon.com/gp/r.html?R=1...ef=pe_385040_30332200_pe_309540_26725410_item
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I can second this. I bought mine on Verizon Edge, so I may just "Edge Up" when they get Moto Maker. Unless there is a Nexus 5 on Big Red...

Only available to motomaker phones? That sucks

bfroehlich said:
I can second this. I bought mine on Verizon Edge, so I may just "Edge Up" when they get Moto Maker. Unless there is a Nexus 5 on Big Red...
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Ouch. You're paying for Edge?
Also re Nexus on Verizon: never again

Ironically I dropped my Moto X on saturday and cracked the screen. I called the support number and told the CSR I have Accidental Damage Warranty. He asked my the IMEI number of the phone and verified my information for shipping etc.
I was then told about my choices regarding advanced replacement or regular. I chose advanced. 5-6 minutes after I got off the phone I got the RMA emails from fedex and a new code to remake the phone on motomaker.
I was never asked to pay the $39 deductible.
I had to pay up front for the phone but I expected that.
I'm sure the CSR processed this all wrong. I wonder if, when Motorola gets my phone back and they see it's damaged, I'll have a problem getting the advanced payment refunded.
I clearly stated twice that I have warranty coverage. Things could be interesting in a couple of days when Motorola gets my old phone.

I forgot to check out before and now it won't let me add it anymore, I'm assuming it's because I'm a day past 30 days. On the phone with India now.

_MetalHead_ said:
I forgot to check out before and now it won't let me add it anymore, I'm assuming it's because I'm a day past 30 days. On the phone with India now.
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bummer. Hope you get it straightened out

gunnyman said:
bummer. Hope you get it straightened out
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Well "John" from India just told me that even though I m past the 30 days I will still be able to add it. He said someone from Moto Maker support will call me back within 4 hours and they will take the order for me. Good news, but I must say I'm skeptical. We'll see if anyone actually calls back.
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_MetalHead_ said:
Well "John" from India just told me that even though I m past the 30 days I will still be able to add it. He said someone from Moto Maker support will call me back within 4 hours and they will take the order for me. Good news, but I must say I'm skeptical. We'll see if anyone actually calls back.
Sent from my XT1058 using XDA Premium 4 mobile app
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Their record for calling back isn't exactly stellar I'm afraid.
My new phone is out for delivery. I'll update this thread with info regarding the refunded advance payment when I get it.

gunnyman said:
Their record for calling back isn't exactly stellar I'm afraid.
My new phone is out for delivery. I'll update this thread with info regarding the refunded advance payment when I get it.
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Yeah I'm aware. I pressed him to just let me hold for the next representative but he said I couldn't. We shall see what happens.
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Motorola Customer Service Coming Through

Hey guys this is my first post so I apologize if this is in the wrong section. I just wanted to share some information that may be beneficial to those that bought a Developer Edition phone prior to the recent price drop ($649 to $549). Anyhow, I contacted Motorola to see if I could be reimbursed for the price difference and was told that I because I had purchased my phone more than 14 days ago that they would not be able to make up the difference. While this was completely understandable, I was surprised to hear the customer service agent say that although they could not make up the difference via Google Play or Motorola credit, that they would send a pair of Sol Republic Jax earbuds free of charge. This phone call occurred yesterday and I'm happy to say that I received an email confirming the complimentary earbuds had been shipped. I was not expecting this sort of customer service but I am very pleased with the way that Motorola handled the situation when they really did not have to do anything. I just felt like sharing this story and I hope that others will have similar success!

They had a glitch with my X order. Have gone above and beyond to correct it. Impressive customer service. Nice that they can tell you have an open ticket when you call and direct you to the department you need. Google needs to do thier CSR departments like this.
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Yeah, I had a few issues with my order too. Eventually got cleared up. Got an unexpected call the next afternoon, it was Moto customer support, personally calling me to make sure everything was cleared up!
10/10

My X and the ducks are finally on thier way. Will have the X tomorrow and the docks Friday. Moto really came through. Can't wait for my new toy.
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