They stuck it in the farthest corner, between the Windows phone 8x and the Pantech perception...ha
Sent from my SCH-I535 using XDA Premium 4 mobile app
Looks like they want to push their Droid phones.
I thought they weren't even supposed to be in stores yet at all.
Exactly the place my local store had it. And then had no idea they had no inventory to sale it.
Sent from my HTC ONE using xda app-developers app
Went into my local Verizon retailer and not only was there no Moto X, but there were also no displays for the new Droid line at all! When I asked my salesman he asked the other guy who referred to it as one phone called the Ultra Maxx. Then the salesman tried to sell me on an HTC One. Great story, bro.
Sent from my SCH-I535
The Verizon store i went to has all the new higher end phones on the right side and slowly decreases. I found the HTC the week before on the right side of the store. I went today to check out the X and they didn't have it. I didn't ask and walked down the wall of phones and they had it
with the lower end phones right next to some Windows phones.
jmcharles said:
Went into my local Verizon retailer and not only was there no Moto X, but there were also no displays for the new Droid line at all! When I asked my salesman he asked the other guy who referred to it as one phone called the Ultra Maxx. Then the salesman tried to sell me on an HTC One. Great story, bro.
Sent from my SCH-I535
Click to expand...
Click to collapse
You were at a Verizon reseller, not a corporate store right? The Verizon resellers by me are the worst.They have limited stock and totally want to push specific phones on you while also telling you whatever you want to hear regardless of whether true. Oh, and trying to upsell the hell out of some warranties. Bought the GF's iPhone 5 there (don't judge) and they totally lied to us about the 100 buck rebate. Took hours of time, tons of phone calls to their regional office and to Verizon, and two months later before we got that $100. Eff that noise.
e-lu said:
You were at a Verizon reseller, not a corporate store right? The Verizon resellers by me are the worst.They have limited stock and totally want to push specific phones on you while also telling you whatever you want to hear regardless of whether true. Oh, and trying to upsell the hell out of some warranties. Bought the GF's iPhone 5 there (don't judge) and they totally lied to us about the 100 buck rebate. Took hours of time, tons of phone calls to their regional office and to Verizon, and two months later before we got that $100. Eff that noise.
Click to expand...
Click to collapse
Yea, a Verizon retailer. Speaking of $100 rebates, Motorola has a trade-up program right now where you get a $100 gift card for turning in your eligible Motorola phone for a new eligible phone. Our line that we're going to upgrade is a DROID 3, so I mention to the salesman that I would like to order the Moto X under this program, since it specifically states on Motorola's website that it is honored by Verizon. Dude has no idea what I'm talking about, so I show him the program on their website. He decides he'll have to talk to somebody more senior than him and get back to me on that. He also tried saying that companies like Motorola have 'made up' these programs before without Verizon's approval.
Sent from my Nexus 10 using xda app-developers app
jmcharles said:
Yea, a Verizon retailer. Speaking of $100 rebates, Motorola has a trade-up program right now where you get a $100 gift card for turning in your eligible Motorola phone for a new eligible phone. Our line that we're going to upgrade is a DROID 3, so I mention to the salesman that I would like to order the Moto X under this program, since it specifically states on Motorola's website that it is honored by Verizon. Dude has no idea what I'm talking about, so I show him the program on their website. He decides he'll have to talk to somebody more senior than him and get back to me on that. He also tried saying that companies like Motorola have 'made up' these programs before without Verizon's approval.
Sent from my Nexus 10 using xda app-developers app
Click to expand...
Click to collapse
Isn't that upgrade deal only if you go directly through Motorola?
But yeah, Verizon doesn't care about this phone. All of the places I called yesterday and today (corporate stores, indirect retailers, Best Buy mobile, etc...), no one seems to have a clue the phone exists. I guess if it's not a Galaxy phone or an iPhone, they don't care.
MVPete1 said:
Isn't that upgrade deal only if you go directly through Motorola?
But yeah, Verizon doesn't care about this phone. All of the places I called yesterday and today (corporate stores, indirect retailers, Best Buy mobile, etc...), no one seems to have a clue the phone exists. I guess if it's not a Galaxy phone or an iPhone, they don't care.
Click to expand...
Click to collapse
Sent from my Nexus 10 using xda app-developers app
Well look at that. Verizon's dumb.
MVPete1 said:
Well look at that. Verizon's dumb.
Click to expand...
Click to collapse
For all the bashing of the retailer, I must say I just had an excellent experience with a customer service representative on the phone. She didn't know about the Motorola trade deal, but within a few minutes had looked up all of the info, noted it in my account, and informed me of the process for eligibility. She also knew about the Moto X and had actually just had a sit down with Motorola yesterday about the new phones.
Sent from my Nexus 10 using xda app-developers app
jmcharles said:
For all the bashing of the retailer, I must say I just had an excellent experience with a customer service representative on the phone. She didn't know about the Motorola trade deal, but within a few minutes had looked up all of the info, noted it in my account, and informed me of the process for eligibility. She also knew about the Moto X and had actually just had a sit down with Motorola yesterday about the new phones.
Sent from my Nexus 10 using xda app-developers app
Click to expand...
Click to collapse
Verizon Corporate is great, but they sell out their stores as franchises essentially, which makes them suck hard.
The Verizon store I go to has all of the Droids hidden behind a wall. It will be interesting to see where they put the Moto X when I visit them in a couple of days, a rep said that they had one demo unit in the back.
EDIT: They had the HTC One hidden behind a wall along with the Droids, the Galaxy phones and the Windows 8 phones are the first thing you see when you walk in, the iPhones and tablets are all the way at the other side of the entrance. The Moto X was nowhere in sight.
ShamanicEnzan said:
Verizon Corporate is great, but they sell out their stores as franchises essentially, which makes them suck hard.
Click to expand...
Click to collapse
Yes they do!
Sent from my iPad using Tapatalk HD
Related
I called and complained to Verizon about the LTE upgrade and the woman was very nice and sent me a box. I just dropped my xoom off at FedEx to head in for upgrade. Maybe if you call they will do the same or I just got lucky. Just wanted to give everyone a heads up!
Sent from your Moms EVO using 4G speed
So what's the end result? When do you get your Xoom back?
I called and they didn't offer anything. 6 1/2 months and still nothing!!!
4g is no good for me Verizon doesn't even have it here in the part of georgia i live in..yet they have it in Atlanta..sucks...oh well.Then when i asked them when it would be available in my area they said have no idea...argh
The retention rep pretended to be out of the office when I called.
Got it back yesterday, all is good, was wiped clean, not any real changes I can see. I'm in the Tampa market and I can say Verizon 4g kicks sprints 4gs ass hard. If I could get my unlimited sprint plans on Verizon I would change today.
Sent from my Xoom using XDA App
Got pics for proof?
Sent from my Xoom using xda premium
hammer4203 said:
Got pics for proof?
Sent from my Xoom using xda premium
Click to expand...
Click to collapse
Wow, really?! No smiley or anything? You think he's just plain lying?
If this were the Moto support forums, I'd want to see pics too because it gets pretty deep over there. This site does not truck with BS artists and those things have a way of working themselves out here. I trust the OP more than the whole batch of Motoxprts combined. (They aren't all pieces of crap but they had a bit of a credibility problem for a while there. I can understand the caution, but I'm content with the OP's statement.)
Sent from my Xoom using xda premium
"Caroline" Verizon customer service ID 2047489
Im calling BS till Pictures are shown of the upgraded device. I spoke with both Motorola and Verizon yesterday for approximately an hour each, Supervisors in customer retention et cetra, they sure were not offering to send a box to my door to ship it to moto for a upgrade (I know, I asked) spoke to "Caroline" Verizon customer service ID 2047489 and her supervisor. Try giving them a call their as clueless as the deceptive Motorola staff.
i already have a box for a different issue. You think if I send it in they will fix it and throw the lte upgrade in for the heck of it?
How about going into settings and getting a pic of u holding up ur 4g upgraded xoom. Where it shows the build and version. The reason it's hard to believe is that so many of us have called and gotten no box to ship ours out. I have called and gone to every vzw store within 150 miles. None of them have had a xoom upgraded yet. As far as I'm concerned motor can send my 2 4g cards to my door! The damn bionic is crap! Why would I trust a cheap tech to put my cards in without screwing them up?
Sent from my Xoom using xda premium
As soon as I figure out how to get a pic on here I will. I just called and said I was told I was getting a box to send it in. The person didn't have a clue what I was talking about and got a supervisor that did know, she apologized and sent me a box, it was that easy. She probably wasn't suppose to do it but all Verizon employees and Verizon contractors as well as fortune 500 customers have all received the upgrade. It does exist.
Sent from my Xoom using XDA App
i find it interesting that verizon would offer to send you a box since, to the best of my knowledge, motorola is the one performing the upgrade?
not calling BS, just a little odd that vzw would be sending it.
I work for Verizon Wireless Corp here in Lansing Michigan as a retail sales rep. I had sent my xoom tablet in a couple of weeks ago during an Employee Only offering to test the process of upgrades to the Motorola Xoom. The whole process took about 4 days including the ordering of the box they send you. Was kinda hesitant due to the fact that I really customized alot of settings ... apps that arent avail any more..etc., So I sent it in without backing anything up (took a "Big" risk of losing my stuff), once I got it back my xoom had plastic protection on the screen , documentation of what was installed and a new build number " HLK42B ". Once I turned my device back on with fingers crossed.... all of my apps, movies, settings everything was how i left It. Was very satisfied with the care they took and notifing me along the way by email once recieved, completed , and sent from repair location. The 4G in my area is beyong what I expected. For those on the fence well worth sending it in.
Sent from my Xoom using XDA Premium App
BRIVAL711 said:
For those on the fence well worth sending it in.
Click to expand...
Click to collapse
If I only could!!!!! I've been waiting 7 months!
3_D said:
If I only could!!!!! I've been waiting 7 months!
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Click to collapse
Lol I'm with you on that one.
I call BS on the OP unless he's a Verizon employee, which it doesn't sound like.
Been a member on the forums since 2008 and still doesn't know how to attach a pic...lol?
Oh well, we're still waiting. I've called, gone into Stores, came out with diddly. Sent a complaint to the State Attorney General of Oregon about it to see if that expedites anything.
And the Fortune 500 Customer thing doesn't make sense to me. I'm an IBM employee, have my IBM discount, last I checked we were at #18 on the Fortune 500 list. I get no preferential treatment....weird
I still have my March 4th email promising the 4G upgrade " Coming Soon ". I don't think anyone would agree that 7 months was soon.
I just got off the phone with Motorola Support (800-734-5870). They still told me end of this month. I very politely asked him to look at the nearest calendar and tell me what date it says...these guys are idiots and MOT is a joke.
I'm sure some of you guys have gotten the email from Moto about the so called "trade-up" program. I got an email a couple of days ago but just ignored it since it just ticked me off even more once I read the details. It was already a slap in face with the insulting $100 but then they took it a step further and put so many restrictions on how it can be spent that it is basically useless. I'm sure that was their intent since they do not want to loose money on a product they no longer choose to support.
I know there is always a sucker out there for every deal but I wonder how many people will actually "trade up".
Android Authority wrote up a pretty good article about it. http://www.androidauthority.com/motorola-jelly-bean-cash-problems-131218/
AtrixMarshall said:
I'm sure some of you guys have gotten the email from Moto about the so called "trade-up" program. I got an email a couple of days ago but just ignored it since it just ticked me off even more once I read the details. It was already a slap in face with the insulting $100 but then they took it a step further and put so many restrictions on how it can be spent that it is basically useless. I'm sure that was their intent since they do not want to loose money on a product they no longer choose to support.
I know there is always a sucker out there for every deal but I wonder how many people will actually "trade up".
Android Authority wrote up a pretty good article about it. http://www.androidauthority.com/motorola-jelly-bean-cash-problems-131218/
Click to expand...
Click to collapse
I just checked out the official website at http://www.mototradeup.com. There's exactly one phone us Atrix owners on AT&T can trade up to: the Atrix HD, which costs $449 out-of-contract and no doubt has a bootloader so locked down as to make Fort Knox jealous.
No thanks.
I received my email several weeks ago, ut served to make me laugh for a few minutes. It is absolutely worthless to me, my 2 year contract ends in September 2013.
I have no desire to spend $100+ on a 10 month old phone (10 months by Sept 2013) that will likely not get any updates after i buy it.
They didn't even try to think this 'appeasement' out. It was as half-a**ed as their support of our phones is.
Sent from my MB860 using xda app-developers app
AnotherBill said:
I received my email several weeks ago, ut served to make me laugh for a few minutes. It is absolutely worthless to me, my 2 year contract ends in September 2013.
I have no desire to spend $100+ on a 10 month old phone (10 months by Sept 2013) that will likely not get any updates after i buy it.
They didn't even try to think this 'appeasement' out. It was as half-a**ed as their support of our phones is.
Sent from my MB860 using xda app-developers app
Click to expand...
Click to collapse
You guys are lucky. the rest of the world got exactly NOTHING.
Thing is, as far as we can tell we got nothing too. Only difference is they hung a carrot in front of us and then laughed when we reached for it.
Sent from my MB860 using xda app-developers app
I never even got an email I still love the phone, but I can't say the same about the company....
I got the email a week or so ago... It's not too shabby a deal if someone wanted the Atrix HD. @ the time I got the email, AT&T had it for $49.99 w/ 2 yr contract, so you'd pocket $50 from the trade-up. I'm not going to take them up on it because I already got a gs3 to replace the Atrix. Just saying, it's not a bad deal if you're tired of waiting for something to be done w/ the Atrix.
Actually it kinda is a bad deal. You can sell the Atrix on craigslist or similar for considerably more than $100 and still get the Atrix HD with the $49.99 contract.
They will send you a Visa Prepaid Card. They received my device and send me this email.
Sent from my MB886 using xda app-developers app
as you had already been f**ked up by moto once because of the atrix, it will treat their customers the same way in the future, do you what to be f**ked up again with such a meaningless trade up?
avoid moto and let it pay for this.
Sent from my MB860 using xda premium
cooljeremy84 said:
They will send you a Visa Prepaid Card. They received my device and send me this email.
Sent from my MB886 using xda app-developers app
Click to expand...
Click to collapse
The visa card is what I get offered as well (AT&T), the terms of which state this:
Motorola Visa Prepaid Card is issued by MetaBankTM, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Cards are issued in connection with a loyalty, award or promotion program. Card does not have cash access and can be used at any merchants that accept Visa debit cards. Card valid for up to 12 months, funds do not expire and may be available after card expiration date, subject to applicable law. Country restrictions apply and are subject to change. Card terms, conditions, and limitations apply; monthly card account management and post-expiration re-issuance fees may apply, see MyPrepaidCenter.com/site/visa-univ for details.
Click to expand...
Click to collapse
Its still not a great deal, particularly since they only offer the Atrix HD for us AT&T folks, but not quite as bad as people seem to be saying.
Although, the Atrix HD isn't all that bad, roughly on par with the HTC One X.
The only way I'll be buying Motorola again is if they get the contract to build the next Nexus.
Will get my $0.96 Samsung gs3 tomorrow from Sams club. Thanks to all the devs! I appreciate all you did for the
Atrix.
Sent from my MB860 using xda app-developers app
I have my own tradeup program. I'll let them keep their $100 and in return motorola will be out of my life forever. Aside from the original Atrix I haven't been impressed with any of their phones in the last two years. Atrix HD has a bezel as big as my coffee table and the only way you'll ever get key lime pie on it is if you take it to Denny's during drunk hour. From now on I'm only buying supported devices like Nexus, Iphone, or popular dev phones like S3 or HTC Desire.
Hello fellow atrix owners. I understand the need to have the newer version of android as I understand your dissatisfaction with Motorola. But I don't understand why should any of us accept this "offer"they give us... we have very stable and fast gingerbread roms that make me forget there is a newer version. Thanks for our great devs. The only disadvantage is that there might be apps that we can't download because we run an older version but I never even considered that until a member posted about it. I love my atrix and I'm not crying for not having ICS, JB. all I need is a stable custom ROM!!
Sent from my Atrix 4G running MROM
transcript
I attached a 3 page conversation I had with Motorola today for anyone who would like to view it.
So I bought the hype without reading more here first. Lesson Learned. Only my second android phone, the first being the SG3.
I contacted ATT who sends me to MOTO, who sends me back to ATT.
Finally called the store directly, and am Hoping the second customization comes before the end of 14 day period so I don't have to pay the restocking fee.
Thankfully I have kept everything, the original card, receipt from the store, invoice from MOTO saying it was on its way, the tracking information, the tracking information from when I sent it back for the second customization.
I will keep you guys updated but either way, ATT and MOTO need to talk to each other cause spending 3 hours on the phone / "live" web chat doesn't cut it as customer service.
why are you returning it?
^^wondering the same^^
Sent from my SCH-I605 using Tapatalk 4
Why did you start a thread?
Sent from my Galaxy Nexus using xda app-developers app
What hype? Hype you created? How could someone else make you buy something...crazy.
I hope they do return it at all...haha.
Just kidding, running at the mouth like you.....
Sent from my Nexus 7 using Tapatalk 2
I was able to exchange my Moto X through Motorola no problem (didn't like the white front once I saw it in person) I didn't get bounced around. I chatted in through the Moto maker website. They told me I would get a call in 24 hours. Never got a call but got the slew of emails to order my new one, rma info and FedEx label. I seriously only had that easy of a time exchanging Google play devices. My replacement is acting wonky. I lost 7% battery in less than 45 minutes of mostly idle time. Today he tried to tell me to go to at&t and I told him he was wrong. They only accept non custom ones at AT&T. So he did the same thing they did they first time. Escalated it and said I'd hear from them in 24-48 hours. Hopefully the same deal happens where I don't get a call just the emails.
Sent from my XT1058 using XDA Premium 4 mobile app
krypticos said:
why are you returning it?
Click to expand...
Click to collapse
I was returning it because I wasn't sure if I was going to be patient enough for root and an unlocked bootloader.
With Root seeming like it is going to happen by the weekend. I'm really considering keeping it but a locked bootloader might still end up being a deal breaker for me. The other reason is that I'm willing to wait until the holidays for the price to drop since my financial situation has changed.
jimmyco2008 said:
Why did you start a thread?
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
I started it as a warning about motorola's poor customer service and the trouble you'd have to go to return a moto x with ATT.
I still might have to return it, which is why I kept every single receipt, and I plan on posting an update should I go down that road.
I also did a swap because I didn't like the white front. I had no problem at all with customer service. Letting me swap it out for a different color because of my mistake is way better then I expected.
Icon000 said:
I started it as a warning about motorola's poor customer service and the trouble you'd have to go to return a moto x with ATT.
I still might have to return it, which is why I kept every single receipt, and I plan on posting an update should I go down that road.
Click to expand...
Click to collapse
I believe you posted in the Moto forums, and the forum manager already replied that it wasn't an issue with Moto customer service. The issue was there was an untrained AT&T local store (big surprise). If you buy the phone (or MotoMaker voucher) from an AT&T store, you are able to return your phone to that local store.
The process works, unfortunately you just hit a local store that didn't follow it.
As for the bootloader thing - it was announced at launch that dev edition phones would be coming out for some networks and AT&T and Verizon would not have unlockable bootloaders.
Verizon employees keep telling me this phone is crap when I try to go buy one. They told me they have only sold one and it was returned. But this contradicts everything ive read. It has outstanding reviews. Any ideas?
most likely bc they don't get paid out well on it, or know nothing about it and would rather sell you an iphone or a moto x.
Or Droid since those are Verizon most advertised phones. Lg is underrated making the pretty much the best phones since ca one year now.
Sent from my LG-E980 using xda app-developers app
Wheelchairmitch said:
Verizon employees keep telling me this phone is crap when I try to go buy one. They told me they have only sold one and it was returned. But this contradicts everything ive read. It has outstanding reviews. Any ideas?
Click to expand...
Click to collapse
Lol. Please tell me you can see a crappy sales pitch when you hear that. They most likely dont know what their talking about.
Ya definetly can tell, but my dad cant lol. Hes picking it up for me and they are feeding him the lines. He doesnt think I should get it now. Hate Verizon
Verizon sales reps have a $100 accessory quota and will talk down any phone with little choice in accessory.
Sent from my Nexus 7 using Tapatalk 2
Yeah took my VZW rep 10 minutes to turn on the phone. Couldnt find the power button to save his life...LOL
Moto pretty much owns Verizon and Samsung spends way too much on marketing. LG is kind of out of the picture unfortunately.
Interestingly enough, I stopped by my local Verzon (Corp Store) to check out the flip case for the G2 and the Sales Rep said, "they don't carry accessories until the phone is released" and that the "G2 is available for pre-order only." I asked to speak to a Manager who said the same thing only added a condescending "I have been the Mgr here for years and know my inventory."
I thoroughly enjoyed whipping out my G2 and dropping a "well I guess I'm from the future?!" They spent the next 30 minutes finding the phone in their inventory and asking each other about specs, selling features, etc.
Bottom line: Verizon doesn't care about the G2. However, they're all trained up on the motox, S4 and upcoming 5S
Had the same experience on Friday. Pretty much told me the phone was garbage and I would be bring it back. Tried selling me the S4 (coming from the S3 lol), or the Moto X.
edsceao recognition
FWIW, my sales rep literally had never heard of the phone and I had to show her which one it was. She also knew absolutely nothing about the device when it came time for her to activate it. I had to show her where the power button was, etc...
Same experience with me. The idiot sales rep tried to sell me an HTC One when I asked for the G2. She claimed it was much better phone and was very excited about showing me the new cases for it too. I hate dealing with these people.
They have too much current inventory belonging to their moneymaking manufacturers and too high of incentives to keep you in the "droid" family. The guy at the corporate store by me didn't know what it was when I asked for it but did find it & bring it out for me to see. No demo units on the floor until the 17th or 18th though. Even though I've never had an lg before, I'm strongly leaning toward this one. Gotta buy it outright tho to kelp unlimited.
Sent from my XT912 using Tapatalk 4
Ya the guy at mine told us he had it for 3 months??? That doesn't even make sense lol. He said that it got slow and broke after 2 months. Hasn't this phone only been announced for like 2 months? Cant believe they would lie that terribly.
Exact same experience, I was told that LG was garbage and stick to the HTC one or S4.
usefulidiot127 said:
Exact same experience, I was told that LG was garbage and stick to the HTC one or S4.
Click to expand...
Click to collapse
Probably someone who has it confused with the original g, or pro?
I understand that us XDA members know much more about these devices than your average person. Much more. But sales people? Ridiculous. Have you ever listened to one of these guys sell a phone to someone after the customer explained what features they needed? I've heard these people lie (or maybe they're that ignorant) to get the customer on the phone with the biggest profit margin. I saw a lady looking at a maxx until the sales person came up and took her to a DNA because it had better battery life. Anyway, how many people have you heard say they hate their phone? (Non enthusiasts) Most of the time it's a phone you or I would like. They hate it because they were sold the wrong phone. These days they're packing enough stuff into one phone that it doesn't matter so much but not too long ago, you really had to find a phone that fit you. Still the case I guess but MOST sales people just don't care about the customer. If I go to a store, it's only because I can't wait for next day shipping.
Sent from my VS980 4G using XDA Premium HD app
I can say my experience at the Verizon store in midtown Omaha, NE was the opposite... The sales person that assisted me was an extremely attractive young lady of 23 to 24 whose phone knowledge was excellent. Instead of trying to sell me something else, she knew the best way to work with a customer is to be agreeable, pleasant, and empathetic.
Usually I get some jackass in an over-sized oxford with droopy slacks trying to work me with his easybro "charm". "Hey man, you gotta protect that inVESTment... you NEED this screen protector."
DeaconBoogie said:
The sales person that assisted me was an extremely attractive young lady of 23 to 24 whose phone knowledge was excellent.
Click to expand...
Click to collapse
Picture or it never happened
I love me some stupid VZW sales reps. And the corporate store prices for accessories are horrible too.
The sad thing is it's going to be very difficult for this device to succeed. LG has done virtually nothing to market it that I've seen, and the Verizon reps don't even know it's on display in their store. Were it not for the online reviews I stumbled upon, I wouldn't even know the phone existed.
If the exact same phone had Samsung on it and their marketing behind it, then the sky would be the limit.
I've been meaning to dig into this and today I did.
The cost is 85 bucks for two years and you have 30 days from the date of purchase to add the coverage.
Covers everything but lost or stolen phone with a deductible of $39.00
This is cheaper than AT&T's insurance and the deductible is attractive vs their $200.00
to get it log on to motorola's website with your google ID
then go to my stuff
you'll see your phone listed and the option to add the coverage.
Seems like a no brainer to me.
I have no idea if you folks with unlocked bootloaders can get this or not.
I ordered this as well. makes all kinds of sense vs. att's 'insurance.'
gammite said:
I ordered this as well. makes all kinds of sense vs. att's 'insurance.'
Click to expand...
Click to collapse
I bought a device new from someone else so I wonder if I can use their receipt to purchase it for myself.
You will have to look at terms and conditions to see if it's transferable.
Sounds nice, but I got my phone through work.
So I could just get a new phone after a year. I'm going to ask next if I can just upgrade early and pay the upgrade fee myself. I'm hoping that I can and just be able to get a new phone faster.
Will this work with the vzw moto x? I can't find the option on motorola's site.
terabyte128 said:
Will this work with the vzw moto x? I can't find the option on motorola's site.
Click to expand...
Click to collapse
me neither, can anyone point it out? thanks
Going to do this Ops forgot I unlocked my boot loader, do you think Motorola will figure it out
Oh I'm up in Canada too, we don't have insurance on our phones
Sent on my Moto X
I have the T-mobile version and do not see the option to add the extended warranty.
I talked to a service rep from motorola, apparently it's att exclusive right now at least until the other carriers get motomaker customization
EDIT: gonna buy this cool-looking case instead http://www.amazon.com/gp/r.html?R=1...ef=pe_385040_30332200_pe_309540_26725410_item
Thanks for the heads up gunny. This is a no brainer.
Sent from my XT1058 using XDA Premium 4 mobile app
terabyte128 said:
I talked to a service rep from motorola, apparently it's att exclusive right now at least until the other carriers get motomaker customization
EDIT: gonna buy this cool-looking case instead http://www.amazon.com/gp/r.html?R=1...ef=pe_385040_30332200_pe_309540_26725410_item
Click to expand...
Click to collapse
I can second this. I bought mine on Verizon Edge, so I may just "Edge Up" when they get Moto Maker. Unless there is a Nexus 5 on Big Red...
Only available to motomaker phones? That sucks
bfroehlich said:
I can second this. I bought mine on Verizon Edge, so I may just "Edge Up" when they get Moto Maker. Unless there is a Nexus 5 on Big Red...
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Ouch. You're paying for Edge?
Also re Nexus on Verizon: never again
Ironically I dropped my Moto X on saturday and cracked the screen. I called the support number and told the CSR I have Accidental Damage Warranty. He asked my the IMEI number of the phone and verified my information for shipping etc.
I was then told about my choices regarding advanced replacement or regular. I chose advanced. 5-6 minutes after I got off the phone I got the RMA emails from fedex and a new code to remake the phone on motomaker.
I was never asked to pay the $39 deductible.
I had to pay up front for the phone but I expected that.
I'm sure the CSR processed this all wrong. I wonder if, when Motorola gets my phone back and they see it's damaged, I'll have a problem getting the advanced payment refunded.
I clearly stated twice that I have warranty coverage. Things could be interesting in a couple of days when Motorola gets my old phone.
I forgot to check out before and now it won't let me add it anymore, I'm assuming it's because I'm a day past 30 days. On the phone with India now.
_MetalHead_ said:
I forgot to check out before and now it won't let me add it anymore, I'm assuming it's because I'm a day past 30 days. On the phone with India now.
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bummer. Hope you get it straightened out
gunnyman said:
bummer. Hope you get it straightened out
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Well "John" from India just told me that even though I m past the 30 days I will still be able to add it. He said someone from Moto Maker support will call me back within 4 hours and they will take the order for me. Good news, but I must say I'm skeptical. We'll see if anyone actually calls back.
Sent from my XT1058 using XDA Premium 4 mobile app
_MetalHead_ said:
Well "John" from India just told me that even though I m past the 30 days I will still be able to add it. He said someone from Moto Maker support will call me back within 4 hours and they will take the order for me. Good news, but I must say I'm skeptical. We'll see if anyone actually calls back.
Sent from my XT1058 using XDA Premium 4 mobile app
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Their record for calling back isn't exactly stellar I'm afraid.
My new phone is out for delivery. I'll update this thread with info regarding the refunded advance payment when I get it.
gunnyman said:
Their record for calling back isn't exactly stellar I'm afraid.
My new phone is out for delivery. I'll update this thread with info regarding the refunded advance payment when I get it.
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Yeah I'm aware. I pressed him to just let me hold for the next representative but he said I couldn't. We shall see what happens.
Sent from my XT1058 using XDA Premium 4 mobile app