Database Users

4g upgrade FYI

I called and complained to Verizon about the LTE upgrade and the woman was very nice and sent me a box. I just dropped my xoom off at FedEx to head in for upgrade. Maybe if you call they will do the same or I just got lucky. Just wanted to give everyone a heads up!
Sent from your Moms EVO using 4G speed

So what's the end result? When do you get your Xoom back?

I called and they didn't offer anything. 6 1/2 months and still nothing!!!

4g is no good for me Verizon doesn't even have it here in the part of georgia i live in..yet they have it in Atlanta..sucks...oh well.Then when i asked them when it would be available in my area they said have no idea...argh

The retention rep pretended to be out of the office when I called.

Got it back yesterday, all is good, was wiped clean, not any real changes I can see. I'm in the Tampa market and I can say Verizon 4g kicks sprints 4gs ass hard. If I could get my unlimited sprint plans on Verizon I would change today.
Sent from my Xoom using XDA App

Got pics for proof?
Sent from my Xoom using xda premium

hammer4203 said:
Got pics for proof?
Sent from my Xoom using xda premium
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Wow, really?! No smiley or anything? You think he's just plain lying?

If this were the Moto support forums, I'd want to see pics too because it gets pretty deep over there. This site does not truck with BS artists and those things have a way of working themselves out here. I trust the OP more than the whole batch of Motoxprts combined. (They aren't all pieces of crap but they had a bit of a credibility problem for a while there. I can understand the caution, but I'm content with the OP's statement.)
Sent from my Xoom using xda premium

"Caroline" Verizon customer service ID 2047489
Im calling BS till Pictures are shown of the upgraded device. I spoke with both Motorola and Verizon yesterday for approximately an hour each, Supervisors in customer retention et cetra, they sure were not offering to send a box to my door to ship it to moto for a upgrade (I know, I asked) spoke to "Caroline" Verizon customer service ID 2047489 and her supervisor. Try giving them a call their as clueless as the deceptive Motorola staff.

i already have a box for a different issue. You think if I send it in they will fix it and throw the lte upgrade in for the heck of it?

How about going into settings and getting a pic of u holding up ur 4g upgraded xoom. Where it shows the build and version. The reason it's hard to believe is that so many of us have called and gotten no box to ship ours out. I have called and gone to every vzw store within 150 miles. None of them have had a xoom upgraded yet. As far as I'm concerned motor can send my 2 4g cards to my door! The damn bionic is crap! Why would I trust a cheap tech to put my cards in without screwing them up?
Sent from my Xoom using xda premium

As soon as I figure out how to get a pic on here I will. I just called and said I was told I was getting a box to send it in. The person didn't have a clue what I was talking about and got a supervisor that did know, she apologized and sent me a box, it was that easy. She probably wasn't suppose to do it but all Verizon employees and Verizon contractors as well as fortune 500 customers have all received the upgrade. It does exist.
Sent from my Xoom using XDA App

i find it interesting that verizon would offer to send you a box since, to the best of my knowledge, motorola is the one performing the upgrade?
not calling BS, just a little odd that vzw would be sending it.

I work for Verizon Wireless Corp here in Lansing Michigan as a retail sales rep. I had sent my xoom tablet in a couple of weeks ago during an Employee Only offering to test the process of upgrades to the Motorola Xoom. The whole process took about 4 days including the ordering of the box they send you. Was kinda hesitant due to the fact that I really customized alot of settings ... apps that arent avail any more..etc., So I sent it in without backing anything up (took a "Big" risk of losing my stuff), once I got it back my xoom had plastic protection on the screen , documentation of what was installed and a new build number " HLK42B ". Once I turned my device back on with fingers crossed.... all of my apps, movies, settings everything was how i left It. Was very satisfied with the care they took and notifing me along the way by email once recieved, completed , and sent from repair location. The 4G in my area is beyong what I expected. For those on the fence well worth sending it in.
Sent from my Xoom using XDA Premium App

BRIVAL711 said:
For those on the fence well worth sending it in.
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If I only could!!!!! I've been waiting 7 months!

3_D said:
If I only could!!!!! I've been waiting 7 months!
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Lol I'm with you on that one.

I call BS on the OP unless he's a Verizon employee, which it doesn't sound like.
Been a member on the forums since 2008 and still doesn't know how to attach a pic...lol?
Oh well, we're still waiting. I've called, gone into Stores, came out with diddly. Sent a complaint to the State Attorney General of Oregon about it to see if that expedites anything.
And the Fortune 500 Customer thing doesn't make sense to me. I'm an IBM employee, have my IBM discount, last I checked we were at #18 on the Fortune 500 list. I get no preferential treatment....weird

I still have my March 4th email promising the 4G upgrade " Coming Soon ". I don't think anyone would agree that 7 months was soon.

I just got off the phone with Motorola Support (800-734-5870). They still told me end of this month. I very politely asked him to look at the nearest calendar and tell me what date it says...these guys are idiots and MOT is a joke.

Verizon loves this phone...

They stuck it in the farthest corner, between the Windows phone 8x and the Pantech perception...ha
Sent from my SCH-I535 using XDA Premium 4 mobile app

Looks like they want to push their Droid phones.

I thought they weren't even supposed to be in stores yet at all.

Exactly the place my local store had it. And then had no idea they had no inventory to sale it.
Sent from my HTC ONE using xda app-developers app

Went into my local Verizon retailer and not only was there no Moto X, but there were also no displays for the new Droid line at all! When I asked my salesman he asked the other guy who referred to it as one phone called the Ultra Maxx. Then the salesman tried to sell me on an HTC One. Great story, bro.
Sent from my SCH-I535

The Verizon store i went to has all the new higher end phones on the right side and slowly decreases. I found the HTC the week before on the right side of the store. I went today to check out the X and they didn't have it. I didn't ask and walked down the wall of phones and they had it
with the lower end phones right next to some Windows phones.

jmcharles said:
Went into my local Verizon retailer and not only was there no Moto X, but there were also no displays for the new Droid line at all! When I asked my salesman he asked the other guy who referred to it as one phone called the Ultra Maxx. Then the salesman tried to sell me on an HTC One. Great story, bro.
Sent from my SCH-I535
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You were at a Verizon reseller, not a corporate store right? The Verizon resellers by me are the worst.They have limited stock and totally want to push specific phones on you while also telling you whatever you want to hear regardless of whether true. Oh, and trying to upsell the hell out of some warranties. Bought the GF's iPhone 5 there (don't judge) and they totally lied to us about the 100 buck rebate. Took hours of time, tons of phone calls to their regional office and to Verizon, and two months later before we got that $100. Eff that noise.

e-lu said:
You were at a Verizon reseller, not a corporate store right? The Verizon resellers by me are the worst.They have limited stock and totally want to push specific phones on you while also telling you whatever you want to hear regardless of whether true. Oh, and trying to upsell the hell out of some warranties. Bought the GF's iPhone 5 there (don't judge) and they totally lied to us about the 100 buck rebate. Took hours of time, tons of phone calls to their regional office and to Verizon, and two months later before we got that $100. Eff that noise.
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Yea, a Verizon retailer. Speaking of $100 rebates, Motorola has a trade-up program right now where you get a $100 gift card for turning in your eligible Motorola phone for a new eligible phone. Our line that we're going to upgrade is a DROID 3, so I mention to the salesman that I would like to order the Moto X under this program, since it specifically states on Motorola's website that it is honored by Verizon. Dude has no idea what I'm talking about, so I show him the program on their website. He decides he'll have to talk to somebody more senior than him and get back to me on that. He also tried saying that companies like Motorola have 'made up' these programs before without Verizon's approval.
Sent from my Nexus 10 using xda app-developers app

jmcharles said:
Yea, a Verizon retailer. Speaking of $100 rebates, Motorola has a trade-up program right now where you get a $100 gift card for turning in your eligible Motorola phone for a new eligible phone. Our line that we're going to upgrade is a DROID 3, so I mention to the salesman that I would like to order the Moto X under this program, since it specifically states on Motorola's website that it is honored by Verizon. Dude has no idea what I'm talking about, so I show him the program on their website. He decides he'll have to talk to somebody more senior than him and get back to me on that. He also tried saying that companies like Motorola have 'made up' these programs before without Verizon's approval.
Sent from my Nexus 10 using xda app-developers app
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Isn't that upgrade deal only if you go directly through Motorola?
But yeah, Verizon doesn't care about this phone. All of the places I called yesterday and today (corporate stores, indirect retailers, Best Buy mobile, etc...), no one seems to have a clue the phone exists. I guess if it's not a Galaxy phone or an iPhone, they don't care.

MVPete1 said:
Isn't that upgrade deal only if you go directly through Motorola?
But yeah, Verizon doesn't care about this phone. All of the places I called yesterday and today (corporate stores, indirect retailers, Best Buy mobile, etc...), no one seems to have a clue the phone exists. I guess if it's not a Galaxy phone or an iPhone, they don't care.
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Sent from my Nexus 10 using xda app-developers app

Well look at that. Verizon's dumb.

MVPete1 said:
Well look at that. Verizon's dumb.
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For all the bashing of the retailer, I must say I just had an excellent experience with a customer service representative on the phone. She didn't know about the Motorola trade deal, but within a few minutes had looked up all of the info, noted it in my account, and informed me of the process for eligibility. She also knew about the Moto X and had actually just had a sit down with Motorola yesterday about the new phones.
Sent from my Nexus 10 using xda app-developers app

jmcharles said:
For all the bashing of the retailer, I must say I just had an excellent experience with a customer service representative on the phone. She didn't know about the Motorola trade deal, but within a few minutes had looked up all of the info, noted it in my account, and informed me of the process for eligibility. She also knew about the Moto X and had actually just had a sit down with Motorola yesterday about the new phones.
Sent from my Nexus 10 using xda app-developers app
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Verizon Corporate is great, but they sell out their stores as franchises essentially, which makes them suck hard.

The Verizon store I go to has all of the Droids hidden behind a wall. It will be interesting to see where they put the Moto X when I visit them in a couple of days, a rep said that they had one demo unit in the back.
EDIT: They had the HTC One hidden behind a wall along with the Droids, the Galaxy phones and the Windows 8 phones are the first thing you see when you walk in, the iPhones and tablets are all the way at the other side of the entrance. The Moto X was nowhere in sight.

ShamanicEnzan said:
Verizon Corporate is great, but they sell out their stores as franchises essentially, which makes them suck hard.
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Yes they do!
Sent from my iPad using Tapatalk HD

Returing a Custom and the Trouble that goes with it

So I bought the hype without reading more here first. Lesson Learned. Only my second android phone, the first being the SG3.
I contacted ATT who sends me to MOTO, who sends me back to ATT.
Finally called the store directly, and am Hoping the second customization comes before the end of 14 day period so I don't have to pay the restocking fee.
Thankfully I have kept everything, the original card, receipt from the store, invoice from MOTO saying it was on its way, the tracking information, the tracking information from when I sent it back for the second customization.
I will keep you guys updated but either way, ATT and MOTO need to talk to each other cause spending 3 hours on the phone / "live" web chat doesn't cut it as customer service.

why are you returning it?

^^wondering the same^^
Sent from my SCH-I605 using Tapatalk 4

Why did you start a thread?
Sent from my Galaxy Nexus using xda app-developers app

What hype? Hype you created? How could someone else make you buy something...crazy.
I hope they do return it at all...haha.
Just kidding, running at the mouth like you.....
Sent from my Nexus 7 using Tapatalk 2

I was able to exchange my Moto X through Motorola no problem (didn't like the white front once I saw it in person) I didn't get bounced around. I chatted in through the Moto maker website. They told me I would get a call in 24 hours. Never got a call but got the slew of emails to order my new one, rma info and FedEx label. I seriously only had that easy of a time exchanging Google play devices. My replacement is acting wonky. I lost 7% battery in less than 45 minutes of mostly idle time. Today he tried to tell me to go to at&t and I told him he was wrong. They only accept non custom ones at AT&T. So he did the same thing they did they first time. Escalated it and said I'd hear from them in 24-48 hours. Hopefully the same deal happens where I don't get a call just the emails.
Sent from my XT1058 using XDA Premium 4 mobile app

krypticos said:
why are you returning it?
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I was returning it because I wasn't sure if I was going to be patient enough for root and an unlocked bootloader.
With Root seeming like it is going to happen by the weekend. I'm really considering keeping it but a locked bootloader might still end up being a deal breaker for me. The other reason is that I'm willing to wait until the holidays for the price to drop since my financial situation has changed.

jimmyco2008 said:
Why did you start a thread?
Sent from my Galaxy Nexus using xda app-developers app
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I started it as a warning about motorola's poor customer service and the trouble you'd have to go to return a moto x with ATT.
I still might have to return it, which is why I kept every single receipt, and I plan on posting an update should I go down that road.

I also did a swap because I didn't like the white front. I had no problem at all with customer service. Letting me swap it out for a different color because of my mistake is way better then I expected.

Icon000 said:
I started it as a warning about motorola's poor customer service and the trouble you'd have to go to return a moto x with ATT.
I still might have to return it, which is why I kept every single receipt, and I plan on posting an update should I go down that road.
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I believe you posted in the Moto forums, and the forum manager already replied that it wasn't an issue with Moto customer service. The issue was there was an untrained AT&T local store (big surprise). If you buy the phone (or MotoMaker voucher) from an AT&T store, you are able to return your phone to that local store.
The process works, unfortunately you just hit a local store that didn't follow it.
As for the bootloader thing - it was announced at launch that dev edition phones would be coming out for some networks and AT&T and Verizon would not have unlockable bootloaders.

Ordered the T-Mobile version!

I ordered the T-Mobile version earlier today, FINALLY. Not sure if I should have waited for the DEV edition, but the T-Mobile version comes with an unlockable bootloader so I guess that's good. If the DEV edition becomes available later this week I will simply return the tmo version and get that.
Anyone else order the T-Mobile Moto X?
UPDATE: Our Moto X's have started shipping, although the moto site still does not reflect it. Showing a delivery date of 9/16 (Monday)!

KiNG OMaR said:
I ordered the T-Mobile version earlier today, FINALLY. Not sure if I should have waited for the DEV edition, but the T-Mobile version comes with an unlockable bootloader so I guess that's good. If the DEV edition becomes available later this week I will simply return the tmo version and get that.
Anyone else order the T-Mobile Moto X?
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Might wait for the Dev. Edition and/or Motomaker edition, the appealing thing about the Moto X is the possibility of the 32gb internal storage and you won't get that with the carrier version.

Do we know if the Dev edition will come with T Mobiles AWS HSPA? If so, that is what I'm going to wait for.

Turb0wned said:
Do we know if the Dev edition will come with T Mobiles AWS HSPA? If so, that is what I'm going to wait for.
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It probably won't. The T-Mobile version does though, and is fully unlockable... so I'd go with that one.

Almost bit the bullet and bought one of these. Can't justify dropping 600 bucks for 16gb and from most accounts a poor camera and average screen. I really wanted to love the phone, but in my limited time in playing with one, I just don't feel it's a 600 dollar product. Motorola pays 220 dollars to have the phone made, they would have taken over the world if they didn't try to get 3x the price out of customers.

Semantics said:
Almost bit the bullet and bought one of these. Can't justify dropping 600 bucks for 16gb and from most accounts a poor camera and average screen. I really wanted to love the phone, but in my limited time in playing with one, I just don't feel it's a 600 dollar product. Motorola pays 220 dollars to have the phone made, they would have taken over the world if they didn't try to get 3x the price out of customers.
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Good luck finding a phone to buy. AFAIK most phones cost about that much to make.

yawdapaah said:
Good luck finding a phone to buy. AFAIK most phones cost about that much to make.
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Thanks for wishing me luck, it worked. I bought a LG G2 for 600 dollars. Problem solved. I appreciate the luck! :good: 32GB, 1080P screen, Great camera with OIS, for the same price. It wasn't the fact that phones cost 600 dollars, its the fact that Motorola is charging 600 dollars for that phone. Its not a 600 dollar piece of hardware. Anyway, I'm good to go now, back to my regularly scheduled G2 forums. Best of luck X guys! Its really a cool and unique phone.

Anyone get a ship notification since ordering the T-mobile version?

dyndragon said:
Anyone get a ship notification since ordering the T-mobile version?
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I have not and I ordered mine yesterday in the morning.

dyndragon said:
Anyone get a ship notification since ordering the T-mobile version?
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Ordered mines yesterday as well...has not shipped yet...i don't understand why it would take longer then 24 hours if its in stock.

Good thing you ordered right away because it's now listed as out of stock.

Semantics said:
Thanks for wishing me luck, it worked. I bought a LG G2 for 600 dollars. Problem solved. I appreciate the luck! :good: 32GB, 1080P screen, Great camera with OIS, for the same price. It wasn't the fact that phones cost 600 dollars, its the fact that Motorola is charging 600 dollars for that phone. Its not a 600 dollar piece of hardware. Anyway, I'm good to go now, back to my regularly scheduled G2 forums. Best of luck X guys! Its really a cool and unique phone.
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You're welcome
And congrats!

I tried to order one several times yesterday. I had it the basket every time and when I clicked the purchase button I kept getting a message about an error with my credit card which has plenty of money on it. Now I have three holds pending on my credit card in the amount of the purchase and they all say Motorola Direct. First chat session was cut off and second one was with a person saying the only moto x available for purchase was the att exclusive one. I told them they had bad information and they insisted I was wrong. I made a call about it and have had two call backs today but each time I was busy. Hoping for another call back today because I'm not going to sit on hold for another 20 minutes today to see what they have come up with. They did admit that the website has a problem but without more info I am in the dark still I'm losing my faith in this company and it sucks because I want to try this phone and give them a chance but it is frustrating so far. I know its early in the game for the T-Mobile variant but damn, its not looking good so far.

dyndragon said:
Good thing you ordered right away because it's now listed as out of stock.
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Only black is available currently, says so on the page.
Mine still has not shipped and I ordered shortly after it went live.

same here
orderd yesterday as soon as I could and it still shows not shipped

Same here.. Ordered yesterday and still no shipping notification. Not sure why the delay when it shows in stock. Anyone spoke to Moto customer care?
Sent from my HTC One using Tapatalk 4

kirdroid said:
Same here.. Ordered yesterday and still no shipping notification. Not sure why the delay when it shows in stock. Anyone spoke to Moto customer care?
Sent from my HTC One using Tapatalk 4
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Same here, I called and the guy told me that the order won't show up in his system until Thursday? Wtf does that even mean?

echim4192 said:
Same here, I called and the guy told me that the order won't show up in his system until Thursday? Wtf does that even mean?
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In other threads that don't have to do with the t-mobile version, people have reported the phone showing up even before the motorola order status page was updated. So....anyway, take that with some heavy salt.

dyndragon said:
In other threads that don't have to do with the t-mobile version, people have reported the phone showing up even before the motorola order status page was updated. So....anyway, take that with some heavy salt.
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Hopefully that's true because it sucks to wait for a phone in stock. Does anyone know if signature is needed for delivery?
Sent from my HTC One using Tapatalk 4

Still no shipping confirmation. Its been two days. Wonder what the hold up is?
Iwhen I Google this, articles come up with "t mobile moto x now available, not shipping yet"
Sent from my Nexus 4 using XDA Premium 4 mobile app

[Q] VZW G2 Asurion Insurance Question

Hey guys I finally got a new G2 yesterday off of craigslist. Gotta love them local deals Anyways, I want to enroll it with Verizon's Asurion insurance plan. They're currently holding open enrollment until December 2 but the G2 isn't listed as an option on Asurion's site. Do you guys think it will show up some time soon? I don't want to risk cracking the screen and having to pay a lot more out of pocket.

Maybe take it to a local store and see if they'll add insurance to the line?

Just take it to a store and have them put it on there for you.
Sent from my Nexus 7 using Tapatalk 2

Thanks for the replies. Sounds good. I expected that would be the case but I was dreading having to drive into the city just enroll the device. I'll probably do it this coming weekend. Love living in a rural area but it can have its negatives.

First, I don't think they will allow you to add insurance on it because its a phone bought from an unknown source. But if I am wrong, Asurion does have this phone. I got my phone from Verizon a couple of days after it came out and then it got stolen. Contacted Asurion and put in the order to get a new one. They didnt have it for a couple of days but then they got it in and sent me a new one. Paid $99 for the replacement. This was about 2 weeks ago. Good luck

Since it's open enrollment they'll put insurance on any verizon phone, doesn't matter where u get it from. As long as it's in good condition they'll add the insurance
Sent from my VS980 4G using Tapatalk now Free

19Interpol said:
Thanks for the replies. Sounds good. I expected that would be the case but I was dreading having to drive into the city just enroll the device. I'll probably do it this coming weekend. Love living in a rural area but it can have its negatives.
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Someone correct me if I'm wrong, but I think you can also do it over the phone.
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Pr1meSuspect said:
Someone correct me if I'm wrong, but I think you can also do it over the phone.
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Awesome! If true I just may give it a try later on.

19Interpol said:
Awesome! If true I just may give it a try later on.
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Just a last update: I called vzw support and got the insurance added. No hassle and saved me a lot of gas :good:

G2 Asurion Insurance Question
19Interpol said:
Just a last update: I called vzw support and got the insurance added. No hassle and saved me a lot of gas :good:
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Thanks for the update! We are excited you have chosen to enroll. Just a heads up for everyone else, the G2 is being added. If you need to enroll before the system is updated, you can select "other" as the manufacturer and select from the options displayed. Please feel free to reach out to us or Verizon directly with any questions you may have.
Thanks!
Asurion Social Media Team @AsurionCares