Just reporting a good experience with Dell Mobility. They replaced my 11 month old Streak because it would not update from 2.2 to 2.2.2. It also rebooted frequently. The technician referred to hardware issues in early phones. It was a red unlocked Streak from 1/11.
Sent from my Dell Streak using Tapatalk
Very Good, DELL.
okayokayokay said:
Just reporting a good experience with Dell Mobility. They replaced my 11 month old Streak because it would not update from 2.2 to 2.2.2. It also rebooted frequently. The technician referred to hardware issues in early phones. It was a red unlocked Streak from 1/11.
Sent from my Dell Streak using Tapatalk
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Well that was very noble of Dell. Was your Streak still under warranty at the time of replacement? And "please" tell me you live in the U.S.A. and Dell shipped you a new or refurb?
okayokayokay said:
Just reporting a good experience with Dell Mobility. They replaced my 11 month old Streak because it would not update from 2.2 to 2.2.2. It also rebooted frequently. The technician referred to hardware issues in early phones. It was a red unlocked Streak from 1/11.
Sent from my Dell Streak using Tapatalk
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If you bought it new it has a 12 month warranty, so Dell was just doing what they are supposed to do.
I would also be interested to know if they sent a new or refurb unit.
They replaced mine recently also. It was just about 3 weeks out of warranty. I wonder, do I get a new 12 month warranty on this one also?
Folks i don't want to sound like a teaser here, but so that you're aware Dell sells Streak with 12 Months Advance Exchange Scheme here in India ! I use a rooted Streak and Dell has still replaced my phone 6 times in last 7 months (4 times i broke my screen by dropping it, 2 times i bricked it while flashing custom roms )... Dell rocks in India !
And yes the last streak i have got from Dell is a refurbished phone but looks completely new and was properly packed with plastic around it.... Strangely it is with 4 gb internal sd card which normally is 2 giggs i am kinda really happy !!
Sent from my Dell Streak using xda premium
Related
hello everyone
the dell streak has now been out for at least a month and a bit more now....so i am hoping that someone whose had it for as long as a month can help me out.
I live in pakistan and i can buy a dell streak from dell UK and have it delivered to me in Paki land. Now what i worry about is that the phone/tablet is problem free...because sending it back to UK and replacing it under warranty is a big hassle.
I had a n900 and the usb port broke jst under 3 weeks and i have a dead nokia on my hands now and i cant be bothered sending it back to UK. I have been reading problems abt crazy vibrations from the streak is that common? plus i have also read that the battery cover seems to not always fit? 3rdly i have also read that the headpiece where the ear piece is...is not completely flush ? are these issues common on all streaks or jst one offs.
Any kind of help from a heavy user would be highly appreciated.
Ali Noor
Hi Ali
I have had my streak for a few weeks now and I am heavy user. I carry it about with no case and just slide it into my pocket.
I have 0 scratches so far. The bezel does lift up SO SO slightly at the ear piece I'm talking about 2mm. It is not going to cause a problem at all. I would try to take a photo but it really wouldnt show up as its so slight.
I have not had any problems with vibration or the data\charging port. I have had 0 crashes and never need to reset the phone.
@ be_vigilant: Thanks alot for your feedback...I have gone ahead and told my cousin to buy from dell and she'll bring it on the 27th of this month...now the wait begins
I've had a Dell Streak for a week. The longer I have it, the more I love it!
There are no vibration problems and as for the battery cover, nice and stiff, nothing loose or nothing that gets stuck.
Easy to use, good battery, great screen, excellent for internet, and no crashes yet...
@ kanej2006: thanks...i guess the problems are with a very few hand sets...i cant wait now till the 27th of this month...the wait is killing me....plus my cousin will be staying in pak for a mnth so i can use it extensively and if there r any problems then she can take it back and have dell replace it cause they do provide a full year of collect n return. (the only problem will be if she leaves n then it starts to act weird, DHL all the way i guess then lol)
whos selling it in pak ? and where u got it from ? is it unlocked ?
the uk site doesnt sell to other than uk adresses , nor would i think u have a warranty out of uk
@souljaboy: I havent received it yet, it will be with me on the 27th and my cousin who resides in UK has bought it off dell. I doubt the phones available here in Pak and if it is it wont be nearly half as cheap as the one directly from dell UK... an icrap 4 unlocked and simfree 16gb goes for around 1200-1500 USD and thats just plain wrong i guess.
Thats icrap 4 in Pak.
Finaally got it!!!
I have been using the streak for a couple of days now...and i love it more day by day. I had a couple of queries, firstly I wanted to root my streak using androot one click but cant seem to find it in the market. Also I cant seem to find market enabler in the market too (I don't get paid apps in Paki land).
Finally, my streak is on 1.6 at 4399 build. When I used the streak for the first day I had not inserted a sim card in it and I had an update available in the notification area, but since I have inserted my sim card in the streak the update doesn't appear anymore and my streak says its up to date when I try to search for updates manually.
sorry, for all the qs. also my maps app is at 4.1.0 and I read somewhere that 4.4.1 was out as well how do I update maps app?
The dell streak is available in Pakistan for quite a reasonable price: http://homeshopping.pk/
@hatim: thats nice man...are they legit?? anyway I got mine as a gift and nothing beats that
kanej2006 said:
I've had a Dell Streak for a week. The longer I have it, the more I love it!
There are no vibration problems and as for the battery cover, nice and stiff, nothing loose or nothing that gets stuck.
Easy to use, good battery, great screen, excellent for internet, and no crashes yet...
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This is my take as well... the Streak is awesome!
It's cut my laptop usage 50%.
Sent from my Dell Streak using XDA App
CGI_Ram said:
This is my take as well... the Streak is awesome!
It's cut my laptop usage 50%.
Sent from my Dell Streak using XDA App
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@cgi_ram: no doubt this is some sweet hardware.
Also if u know why i cant update my google maps app or software...i am on build 4399.
Sent from my Dell Streak using XDA App
so i broke my dell streak a month ago, the screen cracked. and when i called dell a month ago they said im sorry but thats not under our warranty and cant be fixed your only option would be to buy a new one. so i said screw dell im buying a captivate. now a month later i see the streak just lying around and decided to call up. i ask first if its still under warranty, they said it was and whats the problem. so i told them the screen cracked. this time they told me that it certainly is under your warranty and they ll send me a brand new one in 3-5 days. so my question is why a month ago they couldnt replace it and now they can instead they made me waste 200 dollars on a new captivate? which btw is very good.
Cause the warranty replacement process is like a crap shoot. If at first you don't succeed, try your luck again.
Sent from my Dell Streak using XDA App
I just purchased my Streak less than two weeks ago. It came with 2 stuck pixels(one bright green in the center of the screen) and then developed 2 dead pixels as well. I called Dell and had my new replacement the next day. They sent a whole new retail package and said to keep all the original accessories and ship back only the phone. Very impressive service and very friendly. The only issue I had was they forgot to send a return label and it was harder and took longer to get that than it did the phone. They did mention after the first 30 days are up they send out refurbs instead.
I purchased a brand new Streak today from Optus in Australia. No contract, unlocked. It came with 1.6 and I was using it to browse the web (I was actually looking for a screen protector and case on eBay) while at the shopping centre. About 2 hours (on and off) of browsing I had lost my data connection. Tried disconnecting and reconnecting, and nothing, won't connect. Then my phone coverage is gone as well, along with the wifi and bluetooth. The phone still worked fine, but it seems all the radio had died. When I got home I updated to 2.2 through the Dell website, and same thing. The phone boots and programs work, just no connections at all. Rang Optus to make sure the phone wasn't locked, and I was assured it was unlocked.
So not had a good experience so far with my Streak. I'm taking it back tomorrow and will try to get my money back, but I will probably end up buying another one, cause when it was working for those 2 or so hours, I did really like the big screen
tough luck mate... sorry for you
Hey sorry for your bad experience with the streak I think you just got unlucky with it, mine is an optus streak and I can confirm that it is unlocked, just take it back and make sure they replace it on the spot as it's obviously elf/doa. Take my word on this I got s.e. X10, galaxy s, nokia n8 and iphone3gs and iphone4, the best phone I use only dell streak
Sent from my DELL STREAK 2.2 with LAG fix 1.19ghz using XDA APP
Well I Was Getting Ready For Work Last Nite And My Streak Fell From My Pocket To My Bed And Now I Have To Get A Replacement Which Is $249 From Dell...This Sucks But I Will Pay It Because I Love My Streak...Below Is The Picture Of My Screen. Sad Day For Me
Damn that sucks, have you called dell to see if they'll repair it under warranty?
Sent from my Dell Streak using XDA App
It fell onto your bed? My God, these things must be delicate. I've owned all HTC's for a while, and have dropped them on concrete repeatedly with barely a scratch...
Sent from my Dell Streak using XDA App
@fone_fanatic yes i called them and they told me i have to pay $249 for a replacement. It havent even been the full 30 days of having this phone as i bought it december 23.
@slaydog yea either its delicate or my bed is hard lmao
I've had mine replaced twice already... Just rooted, deleted some gps files...called and said gps didn't work and bam, new phone
Replacement
I was taking a video of my daughter outside and I guess she did not want her picture taken. She knocked the phone out of my hand and it dropped on its corner. I got LCD bleeding and Dell replaced the phone. I hate that dell (or at&t) drags its feet on the US update but their tech support has been great. This was well after the 30 days. I bought the phone from Dell the week it came out, not sure if they have a different warranty then if you bought at best buy.
Yea Idk But They Told Me 249....I Mite Call Back Tomorrow And Give Them A New Story And Mayb They'll Send Me A Free One...Im Miserable Without My Streak :/
can't really tell from the pic, but is it just the screen? Or did it fook itself(won't power up, etc)?
I have heard many story where the streak broke and was replaced free of charge. I think u should call again, I work at a call center and it all about who you get for most things.
Sent from my Dell Streak using XDA App
They keep a record of ask calls relating to your service tag, but it's worth a call. I did the same as you and dropped it out of my bed. They replaced it for free no qualms.
They do ask where you got it from though so if you got it on a contract it may be different.
Sent from my Dell Streak using XDA App
@sukemecuke yes its on just nothing shows a black screen and sumtimes goes white
@yasir_jan87 yea ima call in a while but i think they kept a record of it as they asked my service tag number
@gregianos yea i think they go by where you purchased it from because thats the first thing they asked me lol
Dell is replacing mine because the screen contrast has gotten messed up, but When I Called the first thing they asked is where I bought it from and the second I said from them they said ok we'll send you a new phone right away no problem, but I think if you bought it from somewhere else your experience may be different and many people across many forums have commented on the diffrence in treatment from Dell based on where they bought the phone.
i have gotten mine replaced twice before... first one was faulty and the second one i tried to install streakdroid without root and both times i was able to convince them to send me a new one. just keep calling them till they agree to replace it for free.
imperial_patrick said:
i have gotten mine replaced twice before... first one was faulty and the second one i tried to install streakdroid without root and both times i was able to convince them to send me a new one. just keep calling them till they agree to replace it for free.
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Didn't know it's possible to brick the phone by installing streakdroid? I thought it is still possible to use clockwork recovery.
@Op is that a case? Your streak had a case and it still broke?
U Know What Dj-Van... I Have An Otterbox Case For It But Got Tired Of My Streak Feeling So Huge So I Took It Off The Same Day It Broke(Earlier That Day) :/ My Phone Never Dropped Until I Took The Case Off....What Luck lol
My back button has a creak and it's getting on my nerves. I got this thing new about 45 days ago and with the stories of people getting crappy phones in return.....thoughts?
Sent from my Dell Streak using Tapatalk
If it is a white Streak, then yes! Do the warranty! I just got mine a month ago after waiting for almost two months because they had to wait to make more. I dont know about the black ones, but if its white then youll be receiving a brand new phone with all accessories.
Do the warranty through dell and not the provider. If it's on rogers make sure you call dell canada. If you're somewhere else, good luck and I hope you unlock it.
I got mine done three months after I bought it because the power button stopped working. If yours is rooted, run qdltool over it to avoid any rma risks.
thanks guys yea this thing being 45 days old shouldnt be doing this. i would imagine...Yea its an unlocked streak. Yea im thinking i would run qdl then not sure what 351? it came with 347 build.