Database Users

Refubished X10

Just got off the phone from Orange and they are sending me a refurbed X10.
Anyone know what the quality of the phone will be?

buk.3000 said:
Just got off the phone from Orange and they are sending me a refurbed X10.
Anyone know what the quality of the phone will be?
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What led to your conversation?

Was changing my direct debit details & the guy said he couldnt hear me very well, I have had a bit of crackling during calls for a while & losing signal a lot recently.
He put me through to handset department who said they would replace the handset.
I have had the phone for just shy of 6 months and didnt realise I could change the phone for free.

buk.3000 said:
I have had the phone for just shy of 6 months and didnt realise I could change the phone for free.
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If you have insurance I'd be demanding a new one, I'd demand one anyway if is only that old. As for the quality I couldn't say, but depending on the state of it you could also ask for that to be replaced too.

Should, emphasize on should be like new. A graded, so some parts will be old. Don't worry, but fully test it.
Sent from my X10i using XDA App

are you on contract and do you have orange care?
if so then its a new one your getting not a refurbished

IF it's refurbished I would be basicly new. Just without the box ect. It will be in very good condition and fully working.
My refurb was new. Not even a scratch on it.

Thanks folks your replies have put my mind at ease. I will post tommorrow to let you all know how the phone is.

I got 4 refurbished xperia x10, not a good experience at all they all had problems for me
Sent from my X10a using XDA App

Hi all, got my phone it is in really good condition not a scratch on it
calls r clear and less crackling so glad Orange noticed the fault will let u know if it develops any more problems.
All i need now is 2.1 update

My brand new Streak ... Lasted about 2 hours!

I purchased a brand new Streak today from Optus in Australia. No contract, unlocked. It came with 1.6 and I was using it to browse the web (I was actually looking for a screen protector and case on eBay) while at the shopping centre. About 2 hours (on and off) of browsing I had lost my data connection. Tried disconnecting and reconnecting, and nothing, won't connect. Then my phone coverage is gone as well, along with the wifi and bluetooth. The phone still worked fine, but it seems all the radio had died. When I got home I updated to 2.2 through the Dell website, and same thing. The phone boots and programs work, just no connections at all. Rang Optus to make sure the phone wasn't locked, and I was assured it was unlocked.
So not had a good experience so far with my Streak. I'm taking it back tomorrow and will try to get my money back, but I will probably end up buying another one, cause when it was working for those 2 or so hours, I did really like the big screen

tough luck mate... sorry for you

Hey sorry for your bad experience with the streak I think you just got unlucky with it, mine is an optus streak and I can confirm that it is unlocked, just take it back and make sure they replace it on the spot as it's obviously elf/doa. Take my word on this I got s.e. X10, galaxy s, nokia n8 and iphone3gs and iphone4, the best phone I use only dell streak
Sent from my DELL STREAK 2.2 with LAG fix 1.19ghz using XDA APP

Sad Day For My Dell Streak

Well I Was Getting Ready For Work Last Nite And My Streak Fell From My Pocket To My Bed And Now I Have To Get A Replacement Which Is $249 From Dell...This Sucks But I Will Pay It Because I Love My Streak...Below Is The Picture Of My Screen. Sad Day For Me

Damn that sucks, have you called dell to see if they'll repair it under warranty?
Sent from my Dell Streak using XDA App

It fell onto your bed? My God, these things must be delicate. I've owned all HTC's for a while, and have dropped them on concrete repeatedly with barely a scratch...
Sent from my Dell Streak using XDA App

@fone_fanatic yes i called them and they told me i have to pay $249 for a replacement. It havent even been the full 30 days of having this phone as i bought it december 23.
@slaydog yea either its delicate or my bed is hard lmao

I've had mine replaced twice already... Just rooted, deleted some gps files...called and said gps didn't work and bam, new phone

Replacement
I was taking a video of my daughter outside and I guess she did not want her picture taken. She knocked the phone out of my hand and it dropped on its corner. I got LCD bleeding and Dell replaced the phone. I hate that dell (or at&t) drags its feet on the US update but their tech support has been great. This was well after the 30 days. I bought the phone from Dell the week it came out, not sure if they have a different warranty then if you bought at best buy.

Yea Idk But They Told Me 249....I Mite Call Back Tomorrow And Give Them A New Story And Mayb They'll Send Me A Free One...Im Miserable Without My Streak :/

can't really tell from the pic, but is it just the screen? Or did it fook itself(won't power up, etc)?

I have heard many story where the streak broke and was replaced free of charge. I think u should call again, I work at a call center and it all about who you get for most things.
Sent from my Dell Streak using XDA App

They keep a record of ask calls relating to your service tag, but it's worth a call. I did the same as you and dropped it out of my bed. They replaced it for free no qualms.
They do ask where you got it from though so if you got it on a contract it may be different.
Sent from my Dell Streak using XDA App

@sukemecuke yes its on just nothing shows a black screen and sumtimes goes white
@yasir_jan87 yea ima call in a while but i think they kept a record of it as they asked my service tag number
@gregianos yea i think they go by where you purchased it from because thats the first thing they asked me lol

Dell is replacing mine because the screen contrast has gotten messed up, but When I Called the first thing they asked is where I bought it from and the second I said from them they said ok we'll send you a new phone right away no problem, but I think if you bought it from somewhere else your experience may be different and many people across many forums have commented on the diffrence in treatment from Dell based on where they bought the phone.

i have gotten mine replaced twice before... first one was faulty and the second one i tried to install streakdroid without root and both times i was able to convince them to send me a new one. just keep calling them till they agree to replace it for free.

imperial_patrick said:
i have gotten mine replaced twice before... first one was faulty and the second one i tried to install streakdroid without root and both times i was able to convince them to send me a new one. just keep calling them till they agree to replace it for free.
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Didn't know it's possible to brick the phone by installing streakdroid? I thought it is still possible to use clockwork recovery.
@Op is that a case? Your streak had a case and it still broke?

U Know What Dj-Van... I Have An Otterbox Case For It But Got Tired Of My Streak Feeling So Huge So I Took It Off The Same Day It Broke(Earlier That Day) :/ My Phone Never Dropped Until I Took The Case Off....What Luck lol

Dell streak screen cracked by minor drop with no casing damage, dell repair for FREE

Hey guys if anyone out there manages to drop or otherwise crack their screen simply call dell mobility in usa (dont tell them you droped it) and play on that you have read all over the internet about how people believe that the inner lcd is under pressure and you have noticed the sensitive corners of the screen anyway and that one day you simply pulled your phone out of your pocket and the screen was cracked an "hey presto" the call agent will arrange to have your phone shipped to budapest an a FREE screen will be inserted.
Only done with a phone with a pristine casing due to a minor drop so dont know what the outcome would be with a phone with any case damage please post if anybody tries and succseeds with this one and hope it helps someone out ther with the same problem I had.
Sent from my Dell Streak using XDA App

Told them I dropped it. They fixed it
Sent from my Dell Streak using XDA App

Yeah. thats what I did the first time. this time they called me back (what happened to fridays??) told me it would cost $249 to fix. Gonna call mobility back rather than dealing with these indian assholes and see if a well worded and polite hissy fit will get them to change their tune.

I had the same problem and was told it wasnt covered under warrenty, under any circumstance.

Yeah called the always wonderful folks at the actual mobility number and got nowhere. Emailed the "executive solutions" folks. Sorry Dell, if your phone is this fragile even if you replace it im selling it for a more sturdy device. Dropped my captivate regularly and nothing happened, 2 drops should NOT equal 2 broken phones.

I thought this screen on this phone was supposed to be damn near industructible? All I hear about. Is cracked screens in hope this otter box is worth the. Money
Sent from my Dell Streak using XDA App

bose.jhebert said:
Yeah. thats what I did the first time. this time they called me back (what happened to fridays??) told me it would cost $249 to fix. Gonna call mobility back rather than dealing with these indian assholes and see if a well worded and polite hissy fit will get them to change their tune.
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same here also sent a letter direct to michael dell and his office and the consumerist and engadget.
Its VERY frustrating when you see stories all over these forums and streaksmart having their devices replaced no problem...
My letter is here:
http://forum.xda-developers.com/showthread.php?t=929986

Seems like a simple change in policy at Dell, what they used to do they no longer do. Folk will just have to take better care of their Streaks from now on.

dzerveviktory said:
same here also sent a letter direct to michael dell and his office and the consumerist and engadget.
Its VERY frustrating when you see stories all over these forums and streaksmart having their devices replaced no problem...
My letter is here:
http://forum.xda-developers.com/showthread.php?t=929986
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Your avatar matches a guy who tweeted with lionelatdell a lot, someone who desperately wanted a T-Mo version, that you? Any result from the letter?

bose.jhebert said:
Your avatar matches a guy who tweeted with lionelatdell a lot, someone who desperately wanted a T-Mo version, that you? Any result from the letter?
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haha thats me but I never wanted a Tmo version haha

shatterstar24 said:
I thought this screen on this phone was supposed to be damn near industructible? All I hear about. Is cracked screens in hope this otter box is worth the. Money
Sent from my Dell Streak using XDA App
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The glass is pretty durable, for some the LCD shatters when they look at it wrong.

dzerveviktory said:
haha thats me but I never wanted a Tmo version haha
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Ah ok, lots of people were hounding him about the lack of details leading to release, musta mixed you up with someone else.
Does anyone else feel that this isn't simply a matter of people not being careful with their phones? Until this one I had NEVER broken a phone in my life, with one exception (my first nokia i left in a cupholder in an open top jeep on a rainy night). And now i've broken 2 in less than a month with falls that my captivate or iphone would have shaken off without even a scratch. Hell my iPad with a larger screen has taken worse falls and no damage at all. I feel a little duped here, I bought a phone that retails for $599 (IIRC) and it was advertised as having one of the sturdiest builds ever due to the gorilla glass. I have found, however, that in most cases while the glass doesn't even scratch, the LCD is absurdly fragile and doesn't hold up to even light falls.
Both of mine were less than 6" from the surface they fell on, and the 2nd one was in an Otterbox, and the screen STILL did not survive.
I wish there was a way to really press dell on this. I've called, emailed the "unsolved service issue" folks, and it appears even Michael Dell has been addressed in all this, and nobody at dell will budge. We need some negative PR to hit this hard. Screw antennagate, I wanna see SCREENGATE all over engadget and gizmodo.

NEWS!
OK so I just got off the phone with Dell Mobility. BTW if i haven't mentioned it yet, I absolutely love their customer service skills. Always friendly, always willing to take a minute to really discuss the issue, and always want to help.
Well Kim over there told me that the official policy is that they'll replace one, but after that you get kicked over to the out of warranty folks. HOWEVER! she also said that they'd recently gotten a few emails kicked down to the department from higher up telling them to authorize a handful of replacements for 2nd, even 3rd broken units. She told me the key is to get on to the official dell forums and complain everywhere that seems appropriate. She also acknowledged it was a known issue and dell is working quickly to fix it.
Now for the "here's what to do" advice she gave me regarding the forums. She said the key is to NOT rant and rave, because the moderators will sometimes just delete them. If you go on and post a well written complaint that essentially explains in detail why your upset and why you feel dell is mistreating you, they ARE read daily by folks higher up in the food chain and they will regularly pass information to the frontline folks and basically say "Fix this and make the customer happy".

Cracked screen.

Does anyone know anywhere in london, UK to get a new screen fitted.
I dropped my htc desire hd yesterday and its cracked the screen, there is no ink on the screen and everything is working fine still, so its just the first piece of glass thats broke.
so what exactly do i need to get fixed, i see alot of people mentioning ameled or something like that, do i need to get that replaced as well, or can i just buy the glass myself and fix it myself?
i've checked a few htc repair centres online and they all want between £60 - £90 to fix it, but im sure i can do it myself with the right equipment.
as for right equipment, i been looking on ebay and noticed i could either buy just the glass or the full unit, would i better to buy the full unit to be safe?

The Desire HD is one of the last smartphones where the glass is not glued to the LCD panel, so you can remove the glass without issue. You will need a hairdryer or something, to loosen the glue that holds the glass to the frame.

As someone who has done it...
If it still works with the crack leave it alone. There is a nice HTC disassembly video out ther & you can get the bits from ebay. I initaly just bought the screen £20, but it's bonded to the digitiser £20 & so it's best to get the combined unit.
Pulling the phone to bits is OK, reassembling it should be OK, but there is nothing nothing to hold the base of the screen to the body without the special glue strips. I am used to repairing things, but all the connectors are soo small. I have gone back & check but can't see what isn't making contact.
I now have a working screen, but no WiFi, Bluetooth, or camera & a big hole in the bottom of the phone between the screen & the back. I wish I had just decided to live with the black patches on my display where something had leaked.
If you can get the job done for £60 inc parts do take it, or wait for your contract upgrade

I managed to find a company that will fix it for £45 all in, that includes sending it back to me special delivery, so i sent it off today, i'll report back in a few days will my review on them.
they said it'll take 2-4 days to receive the phone back.

I paid 150 euro's to replace the screen (which was the cheapest in my country), and my button backlights dont work anymore.
3 months later a crack came in there again, out of nowhere. It was not really annoying... but it hurt my fingers as i was moving around the crack; so i bought a screen protector to put on the screen and can hardly feel anything right now.

MrLarner said:
I managed to find a company that will fix it for £45 all in, that includes sending it back to me special delivery, so i sent it off today, i'll report back in a few days will my review on them.
they said it'll take 2-4 days to receive the phone back.
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They also assured my the new screen is a genuine HTC screen, not a fake dodgy 1, so like i said, once i get it back i'll review it and let everyone know what their like.
but for £45 all on, if it is genuine i'll be chuffed.

MrLarner said:
They also assured my the new screen is a genuine HTC screen, not a fake dodgy 1, so like i said, once i get it back i'll review it and let everyone know what their like.
but for £45 all on, if it is genuine i'll be chuffed.
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Looking forward to hearing your results. Got a cracked LCD a it has leaked, not considerably so can still use it. been quoted £35 for the screen but have to fit myself, so £45 sounds like a really good deal.

alpick36 said:
Looking forward to hearing your results. Got a cracked LCD a it has leaked, not considerably so can still use it. been quoted £35 for the screen but have to fit myself, so £45 sounds like a really good deal.
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if you've got ink leaks then you'll need a new lcd as well, and £35 for both lcd and glass is really good.
but i dont fancy trying it myself, watched a few video's and it seems like a hard job.
i'd struggle just to keep track of where all the screws go

I have repaired mine with a preassembled screen and digitizer kit from eBay, sent from HK. I think it was around $60 shipped. Unfortunately the cap buttons do not light up properly and the screen ha some light leaks around the edges. I was given a $10 refund, so I'm not complaining. It may be with the Xtra to get a preassembled unit though...if it works right.
Sent from my T8788 using XDA Windows Phone 7 App

MrLarner said:
I managed to find a company that will fix it for £45 all in, that includes sending it back to me special delivery, so i sent it off today, i'll report back in a few days will my review on them.
they said it'll take 2-4 days to receive the phone back.
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is your phone back already ?

nicebabygirl said:
is your phone back already ?
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No, i sent it special delivery on Wednesday, they e-mailed me on thursday saying they had received it and that they'll get straight to work on it and they will e-mail me again once its been sent back to me which should take 2-3 days.
so i'll probably get it back monday.
so i'll give them a review once i receive it back.
but so far so good, had no problems with them, got quick replies from then when i contact them with queries.

MrLarner said:
No, i sent it special delivery on Wednesday, they e-mailed me on thursday saying they had received it and that they'll get straight to work on it and they will e-mail me again once its been sent back to me which should take 2-3 days.
so i'll probably get it back monday.
so i'll give them a review once i receive it back.
but so far so good, had no problems with them, got quick replies from then when i contact them with queries.
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Did this work?? Crack My Screen this morning. Dropped it on it's face outside!! DoH.

dj westie said:
Did this work?? Crack My Screen this morning. Dropped it on it's face outside!! DoH.
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I'll give you my review but it'll be a quick basic 1 as I stopped using the phone within a week after getting it. It's now just sitting on my bedroom side but here goes.....
The company itself were amazing, replied to all my questions via phone call or E-mail.
They text me with every step that was taken on the phone so I always knew where my phone was.only downside was that once I received it back, it wasn't as good as expected. Yes the new glass was solid and everything worked but there was a small gap at the top and it really bugged me. To the point I stopped using the phone.
I mean it's bearable if your not worried about the gap, it's not came away from the screen/phone at all.
Ps- if you want to ask any questions about the service, free free but like I said, only downside was the gap at the top. But I was warned I will get that with every company that fixes it.

I dropped mine last month
and now there are several inky spots which disturbs me
I called the HTC Care, they said it will be $150 for making an LCD replacement

Hello everyone.My friend's htc hd is having a broken screen and i cant unlock it to sync contacts.When i connect it to pc,it says phone is locked and i cant do anything.Any solution?I only need the contacts.The repair cost is near 200€,so he will not fix it,it doesnt worth it.
Sent from my super duper lg p990 2x ICS 4.O.4

Are the contacts not saved online? Tell your mate to check his Google account ( log into Gmail then look in the top left corner under contacts)
Let me know If that worked
Sent from my Desire HD using xda premium

Nobodys_me said:
Are the contacts not saved online? Tell your mate to check his Google account ( log into Gmail then look in the top left corner under contacts)
Let me know If that worked
Sent from my Desire HD using xda premium
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No he doesnt have sync with gmail ,that would solve the prob.
Sent from my super duper lg p990 2x ICS 4.O.4

And I guess the contacts are not on his simcard either?
Try that as well.
Btw is the screen completely dead?
Sent from my Desire HD using xda premium

Nobodys_me said:
And I guess the contacts are not on his simcard either?
Try that as well.
Btw is the screen completely dead?
Sent from my Desire HD using xda premium
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They are in pnone memory.The 3/4 are completely dead and in the other 1/4 is white
Sent from my super duper lg p990 2x ICS 4.O.4

Well sorry but then I've no idea what you can do. Maybe your friend will learn from that and save his contacts online.
Sorry I couldn't help maybe somebody else can
Good luck
Sent from my Desire HD using xda premium