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Has anyone been able to sucessfully swapped the bad screen phone for a good one with HTC?
I am asking because I have a bad screen one and I would like to do it.
Thank you in advance for the reply.
i seen a poll here the other day about this. some one posted up the percentages for getting a good screen back from HTC and T-mobile. both were pretty high. i got mine first MT4G march 11th with a good screen from radioshack.
shouldnt cost anything since your going through warranty so shouldnt hurt to atleast go ahead and try.
I swapped my wife's. Told them people couldn't hear me. They called me to see how clear it was.. I put a wad of toilet paper over the mic to muffle my voice. They next day aired me a new one. Was sweet.
Sent from my HTC Glacier using XDA App
Shouldn't be an issue to get a new screen/phone. It was a pretty popular issue that they were aware of.
Thank you all for your responses. I will definitely give it a shot today. How much difference can you notice from the bad and the good screen?
Had 2 with good screens sent to me
Lol!
camalus said:
I swapped my wife's. Told them people couldn't hear me. They called me to see how clear it was.. I put a wad of toilet paper over the mic to muffle my voice. They next day aired me a new one. Was sweet.
Sent from my HTC Glacier using XDA App
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Click to collapse
Sent from my HTC Glacier using XDA App
Just sent one directly to HTC (bought second hand) a week ago. It's already on the way back. I've complained about the screen visibility from the sides and in bright daylight, and attached a note with one of the screen comparison pics found on the net. I'll see what screen I get in a few days.
I spoke to T-mobile this weekend after I traded my G2 for what turned out to be a MT4G with a bad screen. Since I had insurance, they put the order through for me immediately, but unfortunately it hasn't shipped out yet. Won't get it till next week at this rate...
My original MT4G had a good screen, but a bad power button. The replacement I got at the store was another unit with a good screen, and the power button was different, so the guys at the store pulled a bunch of them out and tested them all. They all had good screens.
I think the likelihood of getting bad screens has gone down with the newer shipments. They all also seem to be made in China, while some of the older ones were made in Taiwan.
I called HTC and they said to send it in for "repair". That means that I could be without a phone for like 10 or more days. That sucks. Why cant they just replace it and thats it?
Anyway, I havent taken it to T-Mobile becuase I bought mine from Craigslist (new). So I am not sure what they would say. If they ask me for prove of purchase or something like that, I am out of luck.
Any suggestions?
camalus said:
I swapped my wife's. Told them people couldn't hear me. They called me to see how clear it was.. I put a wad of toilet paper over the mic to muffle my voice. They next day aired me a new one. Was sweet.
Sent from my HTC Glacier using XDA App
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Click to collapse
haha, i love the way you think!
Sent from my PC36100 using XDA Premium App
marcos.lennis said:
I called HTC and they said to send it in for "repair". That means that I could be without a phone for like 10 or more days. That sucks. Why cant they just replace it and thats it?
Anyway, I havent taken it to T-Mobile becuase I bought mine from Craigslist (new). So I am not sure what they would say. If they ask me for prove of purchase or something like that, I am out of luck.
Any suggestions?
Click to expand...
Click to collapse
add insurance to your account, and then say you dropped it and now the screen doesn't look right. don't say it came like that, because then they will tell you it's a warranty issue and not an insurance issue.
Sent from my PC36100 using XDA Premium App
marcos.lennis said:
I called HTC and they said to send it in for "repair". That means that I could be without a phone for like 10 or more days. That sucks. Why cant they just replace it and thats it?
Anyway, I havent taken it to T-Mobile becuase I bought mine from Craigslist (new). So I am not sure what they would say. If they ask me for prove of purchase or something like that, I am out of luck.
Any suggestions?
Click to expand...
Click to collapse
Call tmobile and make sure they have your ime #. Hang up then call back in a few days with the complaint. They are not going to ask you where u bought it, and if they do lie and say it was at a store
just wanted to add my 2 cents real quick...
for anyone that doesn't know when you swap your phone they send you a refurbished one to fulfill your warranty requirements.
normally refurbished phones sell for a 1/3 of the price as it was brand new so its pretty much like swapping out your $500 phone for a $150 phone...
just something to think about
As a few of you know I broke my phone a couple of weeks back. And I'm at the point now where I have decided that I need a thread to ***** and moan about my insurance company.
They received my phone on the 21st of June and took my excess and told me the turn around time was 10 days. So day 10 I call up to find out what is going on.
Because the insurers haven't got heard from the repair centre they will automatically send me a replacement. Call today and they don't have a replacement available so will spend the next 5 days looking for one. If they can't find one they will look at a different handset.
This has me worried, I do not under any circumstances want a phone without a hardware keyboard, obviously it needs to be android and must be rootable and have good dev support. I would be interested if anyone can recommend a handset apart from the G2/DZ that fulfills these requirements.
Also using there timeframe the worst case scenario is that the total time I could be without my phone is a month. Which I consider unacceptable given that I pay £10p/m for what is supposed to be one of the best products available in the UK. And I say that because I have to sell this product as a part of my job.
It's a joke.
Feel free to sympathise with me or ***** and moan about your experiences with insurance company's.
Sent from my LG-P990 using XDA Premium App
I dont really have no recommendations for ya (sorry), but i hear ya i would be upset too.
Check this list
Other than that... You could get an Iphone and buy a Slider Keyboard case
File a complaint...
Sent from my HTC Vision using XDA App
dumraden said:
Check this list
Other than that... You could get an Iphone and buy a Slider Keyboard case
Click to expand...
Click to collapse
LOL! iPhone, your funny But seriously its a good list of phones, but Sony is out of the question, I like some Motorola handsets but do any of them have unlocked bootloaders? And a lot of them handsets are not available in the UK
hgmarcia said:
File a complaint...
Sent from my HTC Vision using XDA App
Click to expand...
Click to collapse
Have every intention of it, I'm in the process of drafting a letter of complaint
Feel your pain...
When my previous phone (HTC Kaiser) went bad and had to be sent in for warranty repair, I was resigned to going back to my stupid dumb-phone for three weeks and I almost went crazy.
If something were to happen to my Desire Z, I'd be seriously tempted to buy a new one with over-night shipping (no decent phone stores around here), then send the other in for service. I'd just keep the old repaired one for a spare, or sell it.
soory to hear that cj.
Hopefully your insurance company gets their crap together and gets you a replacement asap. Have you ever thought of calling them with a direct threat thatyou will file a complaint to whatever governing department about their incompetency?I can't see how hard it can be to get a replacement for you. FFS they could've easily bought you a new one and send it toyou rather than wasting time trying to find a refurbished unit.
I heard someone once say that insurance is like making a bet that something bad might happen, but seems like you didn't even get a payout when something did happen! £10pm? Sounds like a ripoff.
In your letter of complaint, you can drop in that if they continue not to honour their contract with you, you will take this up with the Financial Ombudsman Service. More info about them here: http://www.moneysavingexpert.com/reclaim/fight-back-fos
The Financial Ombudsman Service website itself also has advice on how to handle complaining before you refer to them:
http://www.financial-ombudsman.org.uk/faq/answers/complaints_a1.html#1
Good luck!
monomer888 said:
I heard someone once say that insurance is like making a bet that something bad might happen, but seems like you didn't even get a payout when something did happen! £10pm? Sounds like a ripoff.
In your letter of complaint, you can drop in that if they continue not to honour their contract with you, you will take this up with the Financial Ombudsman Service. More info about them here: http://www.moneysavingexpert.com/reclaim/fight-back-fos
The Financial Ombudsman Service website itself also has advice on how to handle complaining before you refer to them:
http://www.financial-ombudsman.org.uk/faq/answers/complaints_a1.html#1
Good luck!
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Click to collapse
Cheers for the links. I have decided to give them until Tuesday before I start going down the the root of making a complaint. If they are unable to offer me suitable replacement handset on Tuesday, I then intend to make a complaint.
I do have another card up my sleeve and its not one that I wanted to play but I may consider it. I work for the UK's second largest mobile phone retailer* and as such the insurance product I have is also the one that I have to sell on a day to day basis. We have it drummed in to our heads that this is one of the best products in country in terms of value for money and the level of cover that it offers.So how am I supposed to sell this supposedly fantastic product when my experience with it has be about the terrible. I am an honest person and do tell things as they are and in all good faith I could not recommended this insurance product given my poor experience with it.
So I'm wondering if I don't get the desired outcome on Tuesday should I tell them this and would it actually help? My guess is no but it is another thing for me to consider
*I wont mention the name but its the company where I work, but we are perceived as wide boys and con men and we have really bad TV advertising. Anyone in the UK should know who I mean
I have just finished writing my letter of complaint. For some reason though I had been locked out of my online account so was unable retrieve my policy id and my claim number. So I called them up and got a surprise. A new handset is on its way to me, i should have it by the end of the week
cjward23 said:
I have just finished writing my letter of complaint. For some reason though I had been locked out of my online account so was unable retrieve my policy id and my claim number. So I called them up and got a surprise. A new handset is on its way to me, i should have it by the end of the week
Click to expand...
Click to collapse
Result!
Glad they finally moved on this.
Received my replacement handset today. Got it rooted and virtuous unity running. Wife calls me, volume is on loud but no sound comes out the speaker. Try some music and nothing.
Also the information label under the battery was almost falling off, the void sticker was missing and all of the visible screws looked like they had been unscrewed with an axe.
I now have to wait for a courier to collect the broken phone and wait for them to ship me another replacement.
Sent from my LG-P990 using XDA Premium App
Oh no. Giving you a damaged refurb is totally unprofessional. Words fail me.
Hope you get better luck with the next one, but keep that letter handy...
personally, i think this company needs a kick in the you know where.
I say give them 1 last chance for the 2nd replacement phone. if it's as craptastic as the first one, then send in the letter.
or you can play "super pissed off customer" and demand a brand new one for their incompetence
you can try the tmobile my touch 4g slide.
evilcuber said:
you can try the tmobile my touch 4g slide.
Click to expand...
Click to collapse
Not available in the UK.
I'm really pissed off. I wish I had checked that it was all working before I rooted. There is an hour I will never get back.
But I'm definitely writing to them now. The chances of me getting a phone this week are minimal. And a month without a phone is unacceptable.
And I'm really really bored with without it
Sent from a phone that is not a HTC Desire Z
Broken phone has now been collected. And letter of complaint has been sent.
Thanks everyone for the support and advice.
Sent from a phone that is not a HTC Desire Z
I have had a horrible problem with HTC. My new desire z broke after 2 days of me having it. I sent it off to get repaired. When it came back it was scratched and dented so I complained. They agreed to replace the parts to say sorry. But it has been 5 weeks since I sent the phone to them and I still do not have it. This is because they have changed repair centers they said. It isn't good enough so after a lot of moaning they are sending me and incredible s which is good as I am not bothered about a hardware QWERTY. Still not good enough from HTC.
how did you even break the phone in 2 days? It sounds like you abused it somehow.
cjward23 said:
Received my replacement handset today. Got it rooted and virtuous unity running. Wife calls me, volume is on loud but no sound comes out the speaker. Try some music and nothing.
Also the information label under the battery was almost falling off, the void sticker was missing and all of the visible screws looked like they had been unscrewed with an axe.
I now have to wait for a courier to collect the broken phone and wait for them to ship me another replacement.
Sent from my LG-P990 using XDA Premium App
Click to expand...
Click to collapse
That sucks
Sent from my HTC Vision using XDA App
I've been lucky enough to have never needed my phone replaced and I've had over 30 or 40 phones thanks to connections at best buy.
My question is why do people hate them? Obviously your "brand new" (and i use parentheses because people think a 8 month old phone doesn't deserve a refurbished one as a replacement) has the exact same chance of not working properly. I can understand one month old but anything past that is not new anymore.
Sent from my Nexus S 4G using XDA Premium App
I think part of the issue with phones is that people don't want something that someone has had pressed against their cheek or stuffed in their pocket for the past few months.
This is apart from the obvious fact that a refurb it may still be broken.
I have personally had very good luck with refurbed cameras.
DirtyShroomz said:
I've been lucky enough to have never needed my phone replaced and I've had over 30 or 40 phones thanks to connections at best buy.
My question is why do people hate them? Obviously your "brand new" (and i use parentheses because people think a 8 month old phone doesn't deserve a refurbished one as a replacement) has the exact same chance of not working properly. I can understand one month old but anything past that is not new anymore.
Sent from my Nexus S 4G using XDA Premium App
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Click to collapse
Honestly, because I've never received a refurbished phone that didn't fail on me within a month.
I don't care if it's "refurbished" or "new" I just want it to work 100% and not fail on me.
I'm inclined to agree that after a certain point you aren't really 'deserving' of a brand new device. I think it's simply the fact that the device isn't 'brand new and out of box' and has been 'handled.' I guess I can sort of understand why people might have a problem with it, but if it works and isn't entirely flawed in some manner, then what is the problem? I had 2 refurbished PS3's die on me in a year. Obviously I got 'lucky.' In that regard I understand why someone would be hesitant to get one. But more often than not refurbs actually work as intended. Shocking. But the practice is a tried and relatively true one.
I think you should get a freebee.. one free new phone. Anything after that.. refurbished
sent from a 3d fone
I just activated my refurbished phone. It took Sprint a month to get one for me. This one doesn't charge at all. The store said it would take at least a week to get me another one. When I asked what I should do about my phone in the meantime, the employee told me I could bring my phone into the store everyday to have them charge it. He was serious.
The icing on the cake is that they won't call when the new phone comes in. I'm supposed to call them everyday and ask if it's there. But the store doesn't ever answer their phone! After going through the phone tree twice, it just says "Sorry, all reps are busy, please make an appointment online." Somehow this is the only store in all of San Francisco that can even do replacements. I ****ing hate Sprint. [/RANT]
notown775 said:
I think you should get a freebee.. one free new phone. Anything after that.. refurbished
sent from a 3d fone
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Click to collapse
I think you should have to get a refurbished phone, then if that fails you should be allowed a new one.
Sent from my PC36100 using XDA Premium App
DirtyShroomz said:
I've been lucky enough to have never needed my phone replaced and I've had over 30 or 40 phones thanks to connections at best buy.
My question is why do people hate them? Obviously your "brand new" (and i use parentheses because people think a 8 month old phone doesn't deserve a refurbished one as a replacement) has the exact same chance of not working properly. I can understand one month old but anything past that is not new anymore.
Sent from my Nexus S 4G using XDA Premium App
Click to expand...
Click to collapse
From what I have expierenced, refurbished phones are rarely problem free. Thus causing people to question refurb phones and the quality control that goes into refurbishment.
Sent from my PC36100 using XDA Premium App
ioos said:
I just activated my refurbished phone. It took Sprint a month to get one for me. This one doesn't charge at all. The store said it would take at least a week to get me another one. When I asked what I should do about my phone in the meantime, the employee told me I could bring my phone into the store everyday to have them charge it. He was serious.
The icing on the cake is that they won't call when the new phone comes in. I'm supposed to call them everyday and ask if it's there. But the store doesn't ever answer their phone! After going through the phone tree twice, it just says "Sorry, all reps are busy, please make an appointment online." Somehow this is the only store in all of San Francisco that can even do replacements. I ****ing hate Sprint. [/RANT]
Click to expand...
Click to collapse
Call tech support and tell them your situation and they can send you one over the phone. I have the same problem in the southbay. The store always has at least a 45 min wait before you can even get help and they never answer their phone.
Sent from my PC36100 using XDA Premium App
Rem3Dy said:
Call tech support and tell them your situation and they can send you one over the phone. I have the same problem in the southbay. The store always has at least a 45 min wait before you can even get help and they never answer their phone.
Click to expand...
Click to collapse
You mean sorta like download a new one?? Gotta love Sprint's technology
Will they send you a phone if they can't verify the issue? Is there a specific support number you call?
I've never received a replacement "over the phone", it has always taken overnight.
Refurb'd phones are put back together poorly IMO, my wife got a replacement that started to seperate from the case, we complained, they sent a "New" EVO the next day.
I have two refurb'd that are just fine though, we have 8 EVO's.
{ParanoiA} said:
You mean sorta like download a new one?? Gotta love Sprint's technology
Click to expand...
Click to collapse
Really? I knew the level of intelligence on XDA was going downhill.......
Sent from my PC36100 using XDA Premium App
Jim M said:
I've never received a replacement "over the phone", it has always taken overnight.
Refurb'd phones are put back together poorly IMO, my wife got a replacement that started to seperate from the case, we complained, they sent a "New" EVO the next day.
I have two refurb'd that are just fine though, we have 8 EVO's.
Click to expand...
Click to collapse
The term over the phone refers to the fact he can get a replacement by speaking to someone over the phone instead of having to deal with the situation he has at his local sprint store.
Sent from my PC36100 using XDA Premium App
ioos said:
Will they send you a phone if they can't verify the issue? Is there a specific support number you call?
Click to expand...
Click to collapse
Yea they will. You should be honest about the problem because if you lie and sprint determines there is no issue with they phone they can charge you an additional amount.
Sent from my PC36100 using XDA Premium App
Sprint has questionable refurbishment techniques. I've been told that the whole process is outsourced. I've read a lot about people getting refurbished phones that have known problems, like screen separation and bright spots on the screen. In many cases, it seems likely that those are the reasons why the phone was returned in the first place, and their refurbishing does not take care of the issue for which the phone was returned.
That said, I used to be on a Centro, and I went through three new ones before I ended up with a refurb. The refurb lasted a hell of a lot longer than the new ones. The only problem with it is that it was kind of gross when I got it. It had smudges and one of the buttons was a little cracked. But the phone itself worked great for the year and a half that I used it.
And yea, there's the gross factor too. Who knows who had their face pressed up against my refurb phone. Ick.
I don't like the idea that it could have been thumped around, and only the most obvious failing component was replaced, leaving you with a "ready to break" phone. That being said, I've never actually had a problem with a refurbished unit, (phone or other). All in the head I guess.
Sent from my Leedroid DHD!
usmaak said:
Sprint has questionable refurbishment techniques. I've been told that the whole process is outsourced. I've read a lot about people getting refurbished phones that have known problems, like screen separation and bright spots on the screen. In many cases, it seems likely that those are the reasons why the phone was returned in the first place, and their refurbishing does not take care of the issue for which the phone was returned.
That said, I used to be on a Centro, and I went through three new ones before I ended up with a refurb. The refurb lasted a hell of a lot longer than the new ones. The only problem with it is that it was kind of gross when I got it. It had smudges and one of the buttons was a little cracked. But the phone itself worked great for the year and a half that I used it.
And yea, there's the gross factor too. Who knows who had their face pressed up against my refurb phone. Ick.
Click to expand...
Click to collapse
I've seen as many new Evo's that had the screen separation issues, charger issues etc etc. I can see there being a bit more of a chance that a refurbished device isn't going to be up to par. I like the idea of maybe a new device and every device following is a refurb. As for the dirty screens ... maybe that's how I caught that face tattoo known as cheek herpes. :debbiedownerface:
Sent from my PC36100 using XDA Premium App
Riding the white pony?
Rem3Dy said:
The term over the phone refers to the fact he can get a replacement by speaking to someone over the phone instead of having to deal with the situation he has at his local sprint store.
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
Well... DUH, some people have no sense of humor, must be due to lack of root... I dunno.
So far only on my first refurb from August last year. So far so good (knocks wood). My launch day (002)Evo's 4G got up, and gone (radio was shot). The refurb is a launch day 003. As with anything you put in contact with your body for the first time you should wipe it down first even if new(some of the toxic chemicals used in production are rather nasty).
I have phantom headphones in CM7.
This just came out of nowhere. Everything worked fine an hour ago.
All of a sudden the headphones icon is blinking. The phone thinks it has headphones connected, so it's blocking sound to the phone speaker. But there are no actual headphones involved.
Restarting didn't stop it.
I didn't make any system changes today. There's nothing physically in the headphone plug.
But my phone is suddenly useless as a phone because it thinks headphones are being plugged in and out every second.
Anyone got any idea what the hell is going on?
I reflashed CM and the problem is still there.
I reflashed stock 2.2.1 and the problem is still there. So it's definitely an out of nowhere hardware issue.
And this phone is a warranty replacement that I just got 3 days ago. Awesome.
Does HTC have ANYONE actually doing quality control?
And now T Mobile is sending me yet another refurbished phone. So I get to spend another night reloading all my stuff and tweaking settings. [sarcasm] Awesome. [/sarcasm]
Skipjacks said:
I reflashed CM and the problem is still there.
I reflashed stock 2.2.1 and the problem is still there. So it's definitely an out of nowhere hardware issue.
And this phone is a warranty replacement that I just got 3 days ago. Awesome.
Does HTC have ANYONE actually doing quality control?
And now T Mobile is sending me yet another refurbished phone. So I get to spend another night reloading all my stuff and tweaking settings. [sarcasm] Awesome. [/sarcasm]
Click to expand...
Click to collapse
that happened to me too and i just cleaned out the jack and rebootet and bingo. dust and gunk get in there and give you hell. and ive heard bad things about refurbished phones but ive never been able to tell the difference between that and a new one with ones ive had. it probly depends on the place it was its refurbed at.
Sent from my HTC Glacier using XDA App
Can you give me more details on how you cleaned it out?
I've picked at it with a tiny screw driver, put a headphone plug in it and spun it around, and hit it with compressed air.
Nothing seems to make the problem go away. Did you have some kind of awesome technique?
And T-Mobile is losing major credibility with me over this issue. I just bought the phone at the end of August. This is already my 2nd bad one. The T-Mobile guy on the phone told me there would be processing charges for BOTH phones on my next bill after the guy in the store who processed the exchanges specifically told me there would be no cost. And now I'm apparently waiting until November 16th to get the 2nd replacement after the guy in the store told me I'd get it today (next business day) and that's after it took this broken one a week to get to me after the guy in the store told me I'd have it the next day the first time.
When I got to the supervisor at T-Mobile she made it 10 times worse by trying to up sell me the warranty and exchange program saying that's the only way she could have this fixed by tomorrow.
I'm like "It was supposed to get fixed by today for no fees or charges according to the guy who processed the exchange. Now you're telling me you've added fees after the point of sale? And now you want me to agree to another $15 a month so you can get this fixed tomorrow? It was supposed to get fixed TODAY for no fees! I just bought the phone 2 months ago and I'm already waiting on a 3rd model due to the extreme lack of quality control on these POS's. Now you want me to spend more money? Are you high?"
i know!! they tried that crap with me and i said im not waiting a week for your f*** up and walked out. then called htc and they took care of everything because im still under warranty. dont deal with money hungry salesman holding phones hostage for $15 a month.
but i used the same technique as you except i put rubbing alchohol on the swab to clean the contact better. *dont use a jack ass amount of alcohol though*
Sent from my HTC Glacier using XDA App
Well that didn't work. I'm sure there's a short in the electrical system. The battery drains like water through a colander ever since this problem showed up.
But I think the short is internal and not right at the plug. (Which is odd because if I plug in a headset it works fine. I just don't want to carry a headset with me wherever I go.)
The best solution I've found so far is just to turn off the "Display headset icon" in the cyanogen settings so I don't have to look at the damned think blinking, then just use my phone as a text only device until the new one comes on Thursday.
yeah but it sucks that your battery is draining still..but im sure you can tough it out till tomorow
Sent from my HTC Glacier using XDA App
smokeuout said:
im sure you can tough it out till tomorow
Click to expand...
Click to collapse
It's torture!
Absolute torture! The CIA should realize they don't have to water board terrorists because of this. They can just take away half the functionality of their smart phones!
I mean it! I'll talk! I'll say whatever they want me to say! Just make my phone work!
Or...send me another borked one. I'm good with that too because I'll trade it as an even exchange for a 4G Slide, give it to my wife, and upgrade her account with a Sensation that I will take.
I think the thing that annoys me is that the one that just broke has the good emmc chip and the good screen. But this random stupid problem. Now I have to play the "Do you get what you paid for or do you get garbage parts" lottery again. And even if I get the good parts I can never rely on the device again because it's reputation is killed with me.
Update: And i came in 50/50 in the new phone lottery. Bad screen but good chip.
Its a sad reality many live with ( look at us complain about our high end phones, we have it so tough...lol)
Sent from my HTC Glacier using xda premium
smokeuout said:
Its a sad reality many live with ( look at us complain about our high end phones, we have it so tough...lol)
Click to expand...
Click to collapse
Well when you put it in perspective like that I just sound whiny.
This afternoon my DZ decided to die. I checked the phone and then 10 minutes later went to ring my wife and... nothing, phone wouldn't respond to the power button. I whipped out the battery and left it out for 2 minutes but still nothing.
I have since tried plugging in the charger and again nothing, not even the orange charging light. Tried leaving the battery out for 1/2 hour and removing the memory and sim cards and even plugging in the charger with the cards and battery removed, but still nothing.
looks like it's serious.
I have had the phone 11 months, I got it from a little shop (well booth really) that was branded as HTC in the local Westfield shopping centre. The little shop has now disappeared. The phone is sim unlocked and not tied to a carrier. When I dug out the receipt it is in the name of a company called Westcoast Mobile. They have a website (www.westcoast.co.uk) but they seem to be a rather diverse company but not one that sells phones to the public.
Consequently I was planning on calling HTC on Monday to see if I can get the phone sent off for repair. Does anyone know if I'm likely to have problems with HTC or will they be happy to help me?
In the mean time I have dug out my trusty HTC Typhoon which is currently synching my email and charging up. Old phone but it does the job and I love the size and shape of it.
HTC warranty is one yr. Should be ok. I bought mine used so I always fixed mine myself. But you bought yours new.
Sent from my SGH-T989 using xda premium
My suggestion is this:
Try buying a new battery , maybe it will fix the problem
Also if the phone will be recovered , take care of this with buying a new silicon case or something like this. Today my DZ cashed by up to 2M and nothing problem , sceen perfect i got luck.
Also i add if you realy love the phone , and the repair cost is to much , buy one used on ebay like me. I have bought one for 220€ @ 170£ , with 23months of guaranty and it's perfect.
Good luck mate
The Westcoast in your link is a big computer reseller, almost certainly nothing to do with a guy with a mall booth selling mobiles
Sent from my Desire Z running CM7.
steviewevie said:
The Westcoast in your link is a big computer reseller, almost certainly nothing to do with a guy with a mall booth selling mobiles
Sent from my Desire Z running CM7.
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I'm wondering whether they had some sort of tie in with HTC as the booth was completely branded as HTC anad they were selling sim free phones on any network.
I got a phone from them because:
1. They had the DZ and I could have for free by renewing my contract with O2.
2. The sales bloke could string a sentence together unlike the fool in the O2 shop.
trundlenut said:
This afternoon my DZ decided to die. I checked the phone and then 10 minutes later went to ring my wife and... nothing, phone wouldn't respond to the power button. I whipped out the battery and left it out for 2 minutes but still nothing.
I have since tried plugging in the charger and again nothing, not even the orange charging light. Tried leaving the battery out for 1/2 hour and removing the memory and sim cards and even plugging in the charger with the cards and battery removed, but still nothing.
looks like it's serious.
Consequently I was planning on calling HTC on Monday to see if I can get the phone sent off for repair. Does anyone know if I'm likely to have problems with HTC or will they be happy to help me?
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I'm a Brit too and I had a pretty similar issue just a few months back. The bizarre part is I wasn't even doing anything "risky".
Get in touch with HTC ASAP. They were really good to me.
I contacted them via their website (you'll need the serial number/IMEI). Very polite and helpful responses and offered courier pickup for mainland UK addresses.
Didn't take long at all for a repair, and I believe it was back with me in 2-3 days.
I can't speak for their phone support, other than that they called me to check if the phone was still working okay and asked if they could close the ticket. An unexpected touch, but appreciated.
Motorola barely lifted a finger for me when dealing with my MS2 issues... but that is another story.
Since you have the receipt, you should be fine. Again, just get in touch!
I warn you, it will most likely come back with gingerbread like mine did, but you can still downgrade and root (if you so choose) using the guides on here.
PhoenixTank said:
I'm a Brit too and I had a pretty similar issue just a few months back. The bizarre part is I wasn't even doing anything "risky".
Get in touch with HTC ASAP. They were really good to me.
I contacted them via their website (you'll need the serial number/IMEI). Very polite and helpful responses and offered courier pickup for mainland UK addresses.
Didn't take long at all for a repair, and I believe it was back with me in 2-3 days.
I can't speak for their phone support, other than that they called me to check if the phone was still working okay and asked if they could close the ticket. An unexpected touch, but appreciated.
Motorola barely lifted a finger for me when dealing with my MS2 issues... but that is another story.
Since you have the receipt, you should be fine. Again, just get in touch!
I warn you, it will most likely come back with gingerbread like mine did, but you can still downgrade and root (if you so choose) using the guides on here.
Click to expand...
Click to collapse
Thanks for that, it gives me a bit more confidence. It's just annoying the phone was in my pocket in a sleeve for 15 minutes and it just died.
Well I rang them on Monday morning, at first they wanted to send me a new battery but I pointed out it didn't do anything without the battery when you plugged the charger in. The bloke had to check with his supervisor then came back and said "let's arrange to pick the phone up". I had to email them a copy of the receipt from when I bought the phone and that was that.
They emailed me a form and a label, I boxed up the phone and a courier picked it up Tuesday afternoon. Pretty straightforward really.
Just waiting to hear that they have the phone now.
Got the phone back this morning, so exactly 7 days from calling HTC to having a working phone again. I think that is pretty good service.
Seems like the problem was pretty terminal as the phone has returned with a new IMEI and according to the paperwork with the phone it has had the "PCBA" and "flash board" replaced.
The phone even came in a little box with "I'm back" printed on it.
Sounds great ! Was that all free, under warranty ?
Sent from my Desire Z running CM7.
steviewevie said:
Sounds great ! Was that all free, under warranty ?
Sent from my Desire Z running CM7.
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All free, didn't cost me a penny.
The bloke I spoke to at HTC told me I had a two year warranty after he had spoken with his supervisor.
Is that two years from the purchese date or the repair date (as in did they extend the warrenty for you)
It will be 2 years from the purchase date. The paperwork with the phone when it comes back says something along the lines of you don't get any extra warranty after the repair date.
Sent from my HTC Vision using XDA App