Database Users

Will Sprint swap my hero for an Evo

ok heres the deal. I have 3 manufacture defects with my hero.
1. Lots of dust under my screen.
2. Phone overheats when charging and running say google nav. (car charger)
3. More than 15 dead pixels all over the place.
my phone is going to have to be replaced. so my question is do you think they will give me a new Evo instead of another hero.
also I have sprint warranty.
Sent from my HERO200 using the XDA mobile application powered by Tapatalk

More than likely, no. But you never know.

For me, historically, it's been:
1st phone defective, replaced with same model, up to three times, then they will offer a different phone. I seriously doubt that they will offer an EVO to replace the Hero since the Hero isn't at its end of life.
Think about this: You buy a Chevy Malibu, take it in 3 times for manufacturer's defects, it's a lemon, do they upgrade you to the Corvette? Nope.

I wonder if they'd do it if I offered some cash as well
Sent from my HERO200 using the XDA mobile application powered by Tapatalk

Jye75 said:
For me, historically, it's been:
1st phone defective, replaced with same model, up to three times, then they will offer a different phone. I seriously doubt that they will offer an EVO to replace the Hero since the Hero isn't at its end of life.
Think about this: You buy a Chevy Malibu, take it in 3 times for manufacturer's defects, it's a lemon, do they upgrade you to the Corvette? Nope.
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No they don't give you a Vette, but they don't give you a refurbished car either. It is possible to get an EVO but you are gonna need to sweet talk them to death on phone. I have only once gotten upgraded after a few bad phones, that was the ENV2 to Voyager.

My guess is that you'll be aloud to move over to the Moment. Good luck with trying though. I bought 2 heros in December and both are still in perfect shape. No dust or paint chipping.

Can always ask...

The rule has always been that they will swap it for an equivalent phone of 'equal or lesser value'. I don't think the EVO is going to apply to that.

smstutler said:
No they don't give you a Vette, but they don't give you a refurbished car either. It is possible to get an EVO but you are gonna need to sweet talk them to death on phone. I have only once gotten upgraded after a few bad phones, that was the ENV2 to Voyager.
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You're right, they don't give you a refurbished or new car of the same model. Because it's not in the terms of the warranty. Just like it's not in the terms of the Sprint warranty to upgrade to the top of the line model, only to repair or replace with the same or COMPARABLE model, and that repair or replacement is at THEIR option. They could just keep giving you refurbs over and over... wait, they already do!

just like everyone that had the htc diamond and touch pro, they waited a couple months after the tp2 and they all of a sudden there was post after post of sprint gave me a tp2 and swapped out my touch pro. You won't get it right away but after a couple of months it may become possible.

I moved to the Hero from 3 defective Pres, but I had to show the store assistant manager that I was nice, competent, and a repeat customer.

so if I am nice, maybe wave some cash around I might get what I want.. maybe I should send my wife into do it when the Evo comes out.. women seem to get what they want.. haha
Sent from my HERO200 using the XDA mobile application powered by Tapatalk

rejectedkid said:
so if I am nice, maybe wave some cash around I might get what I want.. maybe I should send my wife into do it when the Evo comes out.. women seem to get what they want.. haha
Sent from my HERO200 using the XDA mobile application powered by Tapatalk
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Low cut shirt, Short Skirt, high heels...I'd give em any thing they wanted LOL

They want $600 and they will give you what you want.

rejectedkid said:
ok heres the deal. I have 3 manufacture defects with my hero.
1. Lots of dust under my screen.
2. Phone overheats when charging and running say google nav. (car charger)
3. More than 15 dead pixels all over the place.
my phone is going to have to be replaced. so my question is do you think they will give me a new Evo instead of another hero.
also I have sprint warranty.
Sent from my HERO200 using the XDA mobile application powered by Tapatalk
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fat chance lol it took me 16 replacements to get my touch pro replaced swapped out to the hero ( yea 16 all hardware defects dead keyboard etc etc )

They want $600 and they will give you what you want.
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I doubt they will make me pay full price. I convinced them to upgrade me from my instinct to the hero as a contract extension 4 months before my renewal. I have learned that being persistent but nice can normally get you places.
Sent from my HERO200 using the XDA mobile application powered by Tapatalk

I have always been upgraded to the latest and greatest for my phone problems..
titan=>mogul
mogul=>tp
tp=>tp2...
now what they wouldnt allow me to do is go from the tp2 to the hero
my understanding with the store i deal with is...
3 swaps within a 3month period will force them to ask you if you would like something else, and they will have a list, I also found out that they wouldnt allow me to go from winmo to android, nor from a keyboard to non ketboard or vice versa,
so i'm inclined to think that those of us with issues on the hero, will not be allowed to swap for the moment since it has a keyboard, and I've already tried that, and the swap phone needs to be of the same type...
and I have been told directly, they dont care about the phone.. its about continuing service.
I also have insurance and tep.

If you are having many problems, and it has been documented in Sprints notes ie you've called and complained with no results, the escalations department @ Sprint may be willing to deal providing you get a sympathetic one. Best Buy however told me when I. purchased my Hero and their ins. (have both) if unable to fix my phone itwould be replaced with a new Hero, if still being built, if not, then I would get the newest version of it. imo would be the Evo.-)
Sent from my HERO200 using the XDA mobile application powered by Tapatalk

So I called Sprint today and politely complained about my defective hero. They are sending me a new one in the mail. They did not tell me I had to send my current one in.. is that normal?
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in order for this to work out to your advantage, you'd have to wait until the Hero is no longer available from Sprint, and even then it's a slim chance.
Unfortunate for you, you'll more than likely get another Hero, or a Refurbished Hero depending on the way you go about getting your replacement.
rejectedkid said:
So I called Sprint today and politely complained about my defective hero. They are sending me a new one in the mail. They did not tell me I had to send my current one in.. is that normal?
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Sent via the XDA Tapatalk App
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this is strange... do you know what department you talked to? If they performed the ticketing process that i believe they did, then you'll get a return kit with your replacement phone, and i would advise that you mail in the defective phone, if not, there's a chance that you will receive a charge in 2 bill cycles from receiving the replacement device showing a $500+ charge for the replacement phone.
In summation, if you get a return kit (a return envelope rather), then use it!... if you feel that you don't need to do this, i'd then advise to call Sprint and make sure that your account notes specify that you don't have to return the phone... otherwise, you need to.

HELP! G2 screen is black with white lines.

so my girlfriend's brother pushed her and she ended up falling on her phone. she tried to turn it on and what do you know, all you see is a black screen with white lines. anyone know the problem? do i just have to replace the LCD? thanks in advance.

Hopefully you have insurance, if so tell your girlfriends brother to cough up 130.
[G2/HTC Vision]

luis86dr said:
Hopefully you have insurance, if so tell your girlfriends brother to cough up 130.
[G2/HTC Vision]
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lol tmobile insurance is a joke. but i'm making him pay $200 to cancel one of my spare lines so i can give my GF one of the G2's that im selling. im hoping it doesn't come to that because i really don't want to do that. my guess is that i just need to replace the LCD. anyone care to chime in?

The impact could have damaged several internals. Without opening it up, you don't really know what you have to work with.

tazz9690 said:
The impact could have damaged several internals. Without opening it up, you don't really know what you have to work with.
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good point. i was planning on taking it apart tomorrow
Sent from my T-Mobile G2 using XDA App

Anyone?
Sent from my HTC Vision using XDA App

RE
i had a similar problem with my phone ... my screen went white with random black lines on it ... i might have sat with the phone in my pocket earlier not too sure ... anyways so the screen wouldn't show anything but the phone worked otherwise, i can hear it receiving notifications, and i can even receive phone calls and answer them if I slide my finger across the screen ... the phone was rooted, and i wasn't able to do a hard reset on it ...
took the phone back to bell on the 3rd, and last monday i heard back from them saying that the LCD was cracked and needed replacement ... which is not covered under the waranty since it's a physical damage and it would cost $150 CND to replace it ... should be getting the phone back this monday...

After replacing my Desire Z via FutureShop warranty (for battery issues) I somehow ended up with the lines on my screen Christmas eve, however the LCD was not cracked. The lines would move around and change in brightness as I did things on the phone (opening apps, flipping keyboard out, etc). If the lines don't move then it's more likely a crack in the screen. My issue was more likely a faulty ribbon/connection. I carry my phone in an inner breast pocket on my winter jacket, so I definitely didn't crush it or anything, either.
So back to FutureShop I went, only a week after the first replacement, and they gave me another new one right away. Between 2 stores that I have visited my 2 replacements are supposedly the only 2 replacements that have been done since the phone launched.
My 3rd one seems to be doing well, no battery issues, so far no screen issues.
I guess my point is, if you can get a phone from a retailer that offers a decent warranty, do it. I bought my phone outright at $500, the warranty was $10 a month.. I fell for it, but I'm very very glad that I did. Although HTC may have covered me, I would have been without the phone for a lot of time, and once they found out that I'd unlocked it they probably would have left me in the cold.

reflux said:
good point. i was planning on taking it apart tomorrow
Sent from my T-Mobile G2 using XDA App
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I had exactly the same, it is very very likely that "only" the LCD that is broken.
I got an replacement from from ebay (it's about 60 USD) and replaced it following IntuitiveNipples teardown guide at http://tjworld.net/blog/htc-desire-z-tear-down
Its' a little bit of fiddling but in the end not that complicated (tryin to remember which screws should go into which place was the hardest part)

Thanks for the input guys. Very much appreciate it. Looks like ill order the lcd when I get my next paycheck :O
Sent from my HTC Vision using XDA App

Have the girl lawyer up and press assault charges. Something like this really should be in Q&A, and the guy needs to get dumped.

blackknightavalon said:
Have the girl lawyer up and press assault charges. Something like this really should be in Q&A, and the guy needs to get dumped.
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Lol I'm the boyfriend. It was her brother that pushed her, not me.
Sent from my HTC Vision using XDA App

I have this problem too, and eventually (like 2 or so mins in with the screen on) the screen gets dark areas in the corners. We're guessing it is screen damage (which is strange becuse the phone hasn't been dropped or anything, was just in my pocket). My question is what should I do - should I send it to HTC for an exchange or will I get issues with that because the phone is rooted, in which case should I just get a new screen and replace it?

blackknightavalon said:
Have the girl lawyer up and press assault charges. Something like this really should be in Q&A, and the guy needs to get dumped.
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Epic fail haha. That would be a bit harsh now over a phone, wouldn't it?
Sent from my HTC Vision using XDA App

Still... sounds like trailer trash to me. Or a 13 year old brat...

reflux said:
Lol I'm the boyfriend. It was her brother that pushed her, not me.
Ur still a bad boyfriend. You should get dumped! LOL jk.
Sent from my HTC Vision using XDA App
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Sent from my HTC Vision using XDA Premium App

sooo, no assistance with my question?

If you are worried about sending it in, just unroot the phone and you will be fine.
Sent from my HTC Vision using XDA Premium App

I'd love to... but how do I unroot without a screen?

this is what the screen looks like now

If I buy a MT4G on ebay... Can I get "good" screen...

If I buy a MT4G on ebay and I don't get the "good" screen, can I warranty it?
How would you go about buying a MT4G for a good price and getting the better screen?

I bought mine on ebay and still got it replaced by Tmobile for free. You buy the phone, wait a few days for your IMEI number to go into their system, then contact customer service (I did it through online chat), don't mention anything about where you bought it just say that you have a MyTouch 4G and the screen looks washed out etc., and they should send you a replacement.

i have a mytouch 4g and had it replaced only because i bought it brand spanking new. if the mt4g has ever been activated on another persons account they will not warranty it, they will say the warranty is not valid. the reason i know this is because my husband had a vibrant that we bought off craigslist and because the phone had already been activated on the girls account they would not honor the warranty because they can tell that you were not the first to use the phone. i hope this helps

I've bought multiple phones off Craigslist and had them all replaced through warranty. Some of them more then once. As long as its still under the one year warranty you should be able to get it replaced. Can't speak for other people though. I was never denied or even given a hard time about an exchange.
Sent from my HTC Glacier using XDA App

nvmehaterz said:
i have a mytouch 4g and had it replaced only because i bought it brand spanking new. if the mt4g has ever been activated on another persons account they will not warranty it, they will say the warranty is not valid. the reason i know this is because my husband had a vibrant that we bought off craigslist and because the phone had already been activated on the girls account they would not honor the warranty because they can tell that you were not the first to use the phone. i hope this helps
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Did you go through T-Mobile or HTC?
el-jodio said:
I've bought multiple phones off Craigslist and had them all replaced through warranty. Some of them more then once. As long as its still under the one year warranty you should be able to get it replaced. Can't speak for other people though. I was never denied or even given a hard time about an exchange.
Sent from my HTC Glacier using XDA App
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This makes sense if you go through HTC.

DisturbedAle said:
Did you go through T-Mobile or HTC?
This makes sense if you go through HTC.
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I went straight through T-Mobile customer care.
Sent from my HTC Glacier using XDA App

Yea I bought mine off ebay and had awsome screen quality off the bat so I had no need to return mine to tmob's

I have a bad screen. Who cares?! Unless u stare at your phone from an extreme angle... I never did understand the problem. I can understand knowing there is a better screen and expecting it for the money though.
Plus mine can overclock on any kernal at any setting out so far with zero freezes. Does your "good" screen do that?

jjlean said:
I have a bad screen. Who cares?! Unless u stare at your phone from an extreme angle... I never did understand the problem. I can understand knowing there is a better screen and expecting it for the money though.
Plus mine can overclock on any kernal at any setting out so far with zero freezes. Does your "good" screen do that?
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I was telling myself the same thing until I went back to the tmobile store, found one with a good display, and compared them side by side. I'd seen the pictures and videos, but in person, it really was a night and day difference.
Since looking into our screens is ultimately a lot of what we all do on a smart phone, this is something I definitely would not compromise on.
Sent from my HTC Glacier using Tapatalk

Why do people hate refurbished phones?

I've been lucky enough to have never needed my phone replaced and I've had over 30 or 40 phones thanks to connections at best buy.
My question is why do people hate them? Obviously your "brand new" (and i use parentheses because people think a 8 month old phone doesn't deserve a refurbished one as a replacement) has the exact same chance of not working properly. I can understand one month old but anything past that is not new anymore.
Sent from my Nexus S 4G using XDA Premium App

I think part of the issue with phones is that people don't want something that someone has had pressed against their cheek or stuffed in their pocket for the past few months.
This is apart from the obvious fact that a refurb it may still be broken.
I have personally had very good luck with refurbed cameras.

DirtyShroomz said:
I've been lucky enough to have never needed my phone replaced and I've had over 30 or 40 phones thanks to connections at best buy.
My question is why do people hate them? Obviously your "brand new" (and i use parentheses because people think a 8 month old phone doesn't deserve a refurbished one as a replacement) has the exact same chance of not working properly. I can understand one month old but anything past that is not new anymore.
Sent from my Nexus S 4G using XDA Premium App
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Honestly, because I've never received a refurbished phone that didn't fail on me within a month.
I don't care if it's "refurbished" or "new" I just want it to work 100% and not fail on me.

I'm inclined to agree that after a certain point you aren't really 'deserving' of a brand new device. I think it's simply the fact that the device isn't 'brand new and out of box' and has been 'handled.' I guess I can sort of understand why people might have a problem with it, but if it works and isn't entirely flawed in some manner, then what is the problem? I had 2 refurbished PS3's die on me in a year. Obviously I got 'lucky.' In that regard I understand why someone would be hesitant to get one. But more often than not refurbs actually work as intended. Shocking. But the practice is a tried and relatively true one.

I think you should get a freebee.. one free new phone. Anything after that.. refurbished
sent from a 3d fone

I just activated my refurbished phone. It took Sprint a month to get one for me. This one doesn't charge at all. The store said it would take at least a week to get me another one. When I asked what I should do about my phone in the meantime, the employee told me I could bring my phone into the store everyday to have them charge it. He was serious.
The icing on the cake is that they won't call when the new phone comes in. I'm supposed to call them everyday and ask if it's there. But the store doesn't ever answer their phone! After going through the phone tree twice, it just says "Sorry, all reps are busy, please make an appointment online." Somehow this is the only store in all of San Francisco that can even do replacements. I ****ing hate Sprint. [/RANT]

notown775 said:
I think you should get a freebee.. one free new phone. Anything after that.. refurbished
sent from a 3d fone
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I think you should have to get a refurbished phone, then if that fails you should be allowed a new one.
Sent from my PC36100 using XDA Premium App

DirtyShroomz said:
I've been lucky enough to have never needed my phone replaced and I've had over 30 or 40 phones thanks to connections at best buy.
My question is why do people hate them? Obviously your "brand new" (and i use parentheses because people think a 8 month old phone doesn't deserve a refurbished one as a replacement) has the exact same chance of not working properly. I can understand one month old but anything past that is not new anymore.
Sent from my Nexus S 4G using XDA Premium App
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From what I have expierenced, refurbished phones are rarely problem free. Thus causing people to question refurb phones and the quality control that goes into refurbishment.
Sent from my PC36100 using XDA Premium App

ioos said:
I just activated my refurbished phone. It took Sprint a month to get one for me. This one doesn't charge at all. The store said it would take at least a week to get me another one. When I asked what I should do about my phone in the meantime, the employee told me I could bring my phone into the store everyday to have them charge it. He was serious.
The icing on the cake is that they won't call when the new phone comes in. I'm supposed to call them everyday and ask if it's there. But the store doesn't ever answer their phone! After going through the phone tree twice, it just says "Sorry, all reps are busy, please make an appointment online." Somehow this is the only store in all of San Francisco that can even do replacements. I ****ing hate Sprint. [/RANT]
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Call tech support and tell them your situation and they can send you one over the phone. I have the same problem in the southbay. The store always has at least a 45 min wait before you can even get help and they never answer their phone.
Sent from my PC36100 using XDA Premium App

Rem3Dy said:
Call tech support and tell them your situation and they can send you one over the phone. I have the same problem in the southbay. The store always has at least a 45 min wait before you can even get help and they never answer their phone.
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You mean sorta like download a new one?? Gotta love Sprint's technology

Will they send you a phone if they can't verify the issue? Is there a specific support number you call?

I've never received a replacement "over the phone", it has always taken overnight.
Refurb'd phones are put back together poorly IMO, my wife got a replacement that started to seperate from the case, we complained, they sent a "New" EVO the next day.
I have two refurb'd that are just fine though, we have 8 EVO's.

{ParanoiA} said:
You mean sorta like download a new one?? Gotta love Sprint's technology
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Really? I knew the level of intelligence on XDA was going downhill.......
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Jim M said:
I've never received a replacement "over the phone", it has always taken overnight.
Refurb'd phones are put back together poorly IMO, my wife got a replacement that started to seperate from the case, we complained, they sent a "New" EVO the next day.
I have two refurb'd that are just fine though, we have 8 EVO's.
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The term over the phone refers to the fact he can get a replacement by speaking to someone over the phone instead of having to deal with the situation he has at his local sprint store.
Sent from my PC36100 using XDA Premium App

ioos said:
Will they send you a phone if they can't verify the issue? Is there a specific support number you call?
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Yea they will. You should be honest about the problem because if you lie and sprint determines there is no issue with they phone they can charge you an additional amount.
Sent from my PC36100 using XDA Premium App

Sprint has questionable refurbishment techniques. I've been told that the whole process is outsourced. I've read a lot about people getting refurbished phones that have known problems, like screen separation and bright spots on the screen. In many cases, it seems likely that those are the reasons why the phone was returned in the first place, and their refurbishing does not take care of the issue for which the phone was returned.
That said, I used to be on a Centro, and I went through three new ones before I ended up with a refurb. The refurb lasted a hell of a lot longer than the new ones. The only problem with it is that it was kind of gross when I got it. It had smudges and one of the buttons was a little cracked. But the phone itself worked great for the year and a half that I used it.
And yea, there's the gross factor too. Who knows who had their face pressed up against my refurb phone. Ick.

I don't like the idea that it could have been thumped around, and only the most obvious failing component was replaced, leaving you with a "ready to break" phone. That being said, I've never actually had a problem with a refurbished unit, (phone or other). All in the head I guess.
Sent from my Leedroid DHD!

usmaak said:
Sprint has questionable refurbishment techniques. I've been told that the whole process is outsourced. I've read a lot about people getting refurbished phones that have known problems, like screen separation and bright spots on the screen. In many cases, it seems likely that those are the reasons why the phone was returned in the first place, and their refurbishing does not take care of the issue for which the phone was returned.
That said, I used to be on a Centro, and I went through three new ones before I ended up with a refurb. The refurb lasted a hell of a lot longer than the new ones. The only problem with it is that it was kind of gross when I got it. It had smudges and one of the buttons was a little cracked. But the phone itself worked great for the year and a half that I used it.
And yea, there's the gross factor too. Who knows who had their face pressed up against my refurb phone. Ick.
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I've seen as many new Evo's that had the screen separation issues, charger issues etc etc. I can see there being a bit more of a chance that a refurbished device isn't going to be up to par. I like the idea of maybe a new device and every device following is a refurb. As for the dirty screens ... maybe that's how I caught that face tattoo known as cheek herpes. :debbiedownerface:
Sent from my PC36100 using XDA Premium App

Riding the white pony?
Rem3Dy said:
The term over the phone refers to the fact he can get a replacement by speaking to someone over the phone instead of having to deal with the situation he has at his local sprint store.
Sent from my PC36100 using XDA Premium App
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Well... DUH, some people have no sense of humor, must be due to lack of root... I dunno.

So far only on my first refurb from August last year. So far so good (knocks wood). My launch day (002)Evo's 4G got up, and gone (radio was shot). The refurb is a launch day 003. As with anything you put in contact with your body for the first time you should wipe it down first even if new(some of the toxic chemicals used in production are rather nasty).

Broken EPIC? Don't use Asurion ONLINE!

My EPIC got broken by a family member last week. That night, I went to www.phoneclaim.com as suggested by a local Sprint associate. I filled out the forms after reading all the nice comments saying how fast it was.
Every time I went to check back, I got a message saying the phone was out of stock and it would take 1-3 business days from the claim to ship.
At the end of business today, I called them, to find out that it was an erroneous message.
At the end, when they asked if I had any questions, I asked why this was so easy for the phone rep when I was getting those messages? And there was also a note on the website that was meant to discourage calling, by saying that the phone reps didn't have any more information than what I was seeing. Obviously wrong.
I was told that the EPIC was a high demand phone, and it was being used to replace other phones, so the system was putting claims for it on "hold". Sounds like bull to me.
Anyway- just sayin'- if you break yours, don't bother with an online claim, just call.

I did an online claim 2 weeks ago. It seemed fine to me. Got it next day! I even asked them if I could get a nexus s4g, but was denied!

Kinda off topic but I HATE my refurbished epic. The digitizer is raised above the bevel in one corner, call speaker is twingy, capacitive buttons are not sensitive at all, worst of all there is screen burn in all over and I can clearly see the word undo on white screens. I am trying to get it replaced with a brand new one but they are giving me **** for it.
This is how most ppl end up with a nexus s. I don't want one but if I'm offered one how am I supposed to refuse?
Sent from my SPH-D700 using xda premium

xopher.hunter said:
Kinda off topic but I HATE my refurbished epic. The digitizer is raised above the bevel in one corner, call speaker is twingy, capacitive buttons are not sensitive at all, worst of all there is screen burn in all over and I can clearly see the word undo on white screens. I am trying to get it replaced with a brand new one but they are giving me **** for it.
This is how most ppl end up with a nexus s. I don't want one but if I'm offered one how am I supposed to refuse?
Sent from my SPH-D700 using xda premium
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I don't understand why they can't spend a few seconds just to turn the phone on and make sure it functions before sending it back out.
I have best buy's insurance, sent my phone in for repair after getting shot screen first by an airsoft gun. The phone I received in return the capacitive buttons hardly worked. I had to smash the buttons for it to begin to register.
Sent from my SPH-D700 using xda premium

my refurb epic has the loudest vibration ive ever seen on a phone. not strongest, loudest. like the vibrator knocking up against something inside.

I think we all have replacements? Hm anyway my screen digitizer has a similar problem with it being above the bevel at one corner
Sent from my SPH-D700 using xda premium

This is why I don't bother with insurance on phones. If I do something to my phone that destroys it, that's my own damn fault and I'll bite the bullet to spend full price on a replacement, get a used one on Craigslist or just activate an old phone in a kitchen drawer. If the phone is defective, that's what manufacturer warranties are for. Now if the insurance guaranteed a new replacement with any sort of claim, I might consider it, but I know too many people who got burned by these companies with ****ty refurbished replacments.

ac16313 said:
I think we all have replacements? Hm anyway my screen digitizer has a similar problem with it being above the bevel at one corner
Sent from my SPH-D700 using xda premium
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Hey I still have my release day epic.lol, Im actually about to swap it back out with the wife for my old 3d.
Sent from my Galaxy Nexus using Tapatalk

ac16313 said:
I think we all have replacements? Hm anyway my screen digitizer has a similar problem with it being above the bevel at one corner
Sent from my SPH-D700 using xda premium
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I had my new epic for 10 monhs. The refurb I got had more scratches on the screen than my old one
Sent from my SPH-D700 using xda premium

I'm running my 4th epic. First one went in water, so I had it replaced. They replaced it with one that got no signal, and it was hell trying to get them to realize they sentence a bad phone. But I got a new one. Then about two weeks ago I sort of bricked it, (its not bricked because I can get to download mode, but I can't get recovery to read the sd card.) And here I am with number 4.
Sent from my Cyanogenmodded Epic4g! Wanna fight about it?

I have only received one refurb ever in my 10 years with Sprint. Lucky me.
Sent from my SPH-D700 using xda premium

worldwidepmp said:
I have only received one refurb ever in my 10 years with Sprint. Lucky me.
Sent from my SPH-D700 using xda premium
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Same here, and it was when I was still using flip phones.

I'm so glad I've taking care of my baby no scratches and have been running "naked" for a couple of months now and still have an extra screen cover somewhere I've dropped it once, stupid bus driver , other than that its been all good. Love my epic would hate to damage it seriously.... as would anyone else.
Sent From My SPH-D700 Running Android 4.0 :sly:

My wife has an Evo Shift she got from Asurion, seems okay. We didn't use the online claim form, we called as soon as we realized her phone was gone.
My out-of-the-box Moment has a bug that would turn on voice commands if I moved the headphone jack just right. Never bothered to try to get Radio Shack to replace it. The GPS died on it, so I'd have a claim if I ever activated it again.
Hmm...old age creeps in. My Epic is my second epic... the original died within a couple of days, the microphone wouldn't work on the phone. Got a new one out of the box from the Shack and it's been good to me.

Ok now that this thread is fully derailed
Do you guys know what I should do? My refurb epic has burnt in bubbles all over the screen, the word "undo", and PM. It also has very unresponsive capacitive keys. And feels like a ringing bell if tapped right lol.
But yeah do I have enough proof to get it replaced? I'll settle for just the screen being replaced. I would prefer them to just give me a new one however I am aprehensive to go in since I see on here a lot of people get offered a nexus s out of this situation.
Sent from my SPH-D700 using xda premium

xopher.hunter said:
Ok now that this thread is fully derailed
Do you guys know what I should do? My refurb epic has burnt in bubbles all over the screen, the word "undo", and PM. It also has very unresponsive capacitive keys. And feels like a ringing bell if tapped right lol.
But yeah do I have enough proof to get it replaced? I'll settle for just the screen being replaced. I would prefer them to just give me a new one however I am aprehensive to go in since I see on here a lot of people get offered a nexus s out of this situation.
Sent from my SPH-D700 using xda premium
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If they offer you one just tell them no you want an epic... you might have to wait a little longer but they will give you an epic if that's what you want... and yes if you have proof of the problems then you're good to go...
Sent from my SPH-D700 using Tapatalk

On second epic after going thru about 8 Moments, mostly known issues like GPS and screen issues. Too bad cuz that phone had potential. It had become unusable.

my sister dropped her phone and cracked the screen, called put a claim in, and they overnighted her an GS II Epic Touch. They didn't even want her broken epic back. She is on a business account so I dunno if that has anything to do with it.

dakotakid said:
On second epic after going thru about 8 Moments, mostly known issues like GPS and screen issues. Too bad cuz that phone had potential. It had become unusable.
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I read somewhere that the moment had a gpu that was never activated. That nugget of info kept me from getting the epic earlier sadly.

My Asurion Epic was like new. Refurb, supposedly, but a nice one. I can't complain.