Database Users

HELP! G2 screen is black with white lines.

so my girlfriend's brother pushed her and she ended up falling on her phone. she tried to turn it on and what do you know, all you see is a black screen with white lines. anyone know the problem? do i just have to replace the LCD? thanks in advance.

Hopefully you have insurance, if so tell your girlfriends brother to cough up 130.
[G2/HTC Vision]

luis86dr said:
Hopefully you have insurance, if so tell your girlfriends brother to cough up 130.
[G2/HTC Vision]
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lol tmobile insurance is a joke. but i'm making him pay $200 to cancel one of my spare lines so i can give my GF one of the G2's that im selling. im hoping it doesn't come to that because i really don't want to do that. my guess is that i just need to replace the LCD. anyone care to chime in?

The impact could have damaged several internals. Without opening it up, you don't really know what you have to work with.

tazz9690 said:
The impact could have damaged several internals. Without opening it up, you don't really know what you have to work with.
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good point. i was planning on taking it apart tomorrow
Sent from my T-Mobile G2 using XDA App

Anyone?
Sent from my HTC Vision using XDA App

RE
i had a similar problem with my phone ... my screen went white with random black lines on it ... i might have sat with the phone in my pocket earlier not too sure ... anyways so the screen wouldn't show anything but the phone worked otherwise, i can hear it receiving notifications, and i can even receive phone calls and answer them if I slide my finger across the screen ... the phone was rooted, and i wasn't able to do a hard reset on it ...
took the phone back to bell on the 3rd, and last monday i heard back from them saying that the LCD was cracked and needed replacement ... which is not covered under the waranty since it's a physical damage and it would cost $150 CND to replace it ... should be getting the phone back this monday...

After replacing my Desire Z via FutureShop warranty (for battery issues) I somehow ended up with the lines on my screen Christmas eve, however the LCD was not cracked. The lines would move around and change in brightness as I did things on the phone (opening apps, flipping keyboard out, etc). If the lines don't move then it's more likely a crack in the screen. My issue was more likely a faulty ribbon/connection. I carry my phone in an inner breast pocket on my winter jacket, so I definitely didn't crush it or anything, either.
So back to FutureShop I went, only a week after the first replacement, and they gave me another new one right away. Between 2 stores that I have visited my 2 replacements are supposedly the only 2 replacements that have been done since the phone launched.
My 3rd one seems to be doing well, no battery issues, so far no screen issues.
I guess my point is, if you can get a phone from a retailer that offers a decent warranty, do it. I bought my phone outright at $500, the warranty was $10 a month.. I fell for it, but I'm very very glad that I did. Although HTC may have covered me, I would have been without the phone for a lot of time, and once they found out that I'd unlocked it they probably would have left me in the cold.

reflux said:
good point. i was planning on taking it apart tomorrow
Sent from my T-Mobile G2 using XDA App
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I had exactly the same, it is very very likely that "only" the LCD that is broken.
I got an replacement from from ebay (it's about 60 USD) and replaced it following IntuitiveNipples teardown guide at http://tjworld.net/blog/htc-desire-z-tear-down
Its' a little bit of fiddling but in the end not that complicated (tryin to remember which screws should go into which place was the hardest part)

Thanks for the input guys. Very much appreciate it. Looks like ill order the lcd when I get my next paycheck :O
Sent from my HTC Vision using XDA App

Have the girl lawyer up and press assault charges. Something like this really should be in Q&A, and the guy needs to get dumped.

blackknightavalon said:
Have the girl lawyer up and press assault charges. Something like this really should be in Q&A, and the guy needs to get dumped.
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Lol I'm the boyfriend. It was her brother that pushed her, not me.
Sent from my HTC Vision using XDA App

I have this problem too, and eventually (like 2 or so mins in with the screen on) the screen gets dark areas in the corners. We're guessing it is screen damage (which is strange becuse the phone hasn't been dropped or anything, was just in my pocket). My question is what should I do - should I send it to HTC for an exchange or will I get issues with that because the phone is rooted, in which case should I just get a new screen and replace it?

blackknightavalon said:
Have the girl lawyer up and press assault charges. Something like this really should be in Q&A, and the guy needs to get dumped.
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Click to collapse
Epic fail haha. That would be a bit harsh now over a phone, wouldn't it?
Sent from my HTC Vision using XDA App

Still... sounds like trailer trash to me. Or a 13 year old brat...

reflux said:
Lol I'm the boyfriend. It was her brother that pushed her, not me.
Ur still a bad boyfriend. You should get dumped! LOL jk.
Sent from my HTC Vision using XDA App
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Sent from my HTC Vision using XDA Premium App

sooo, no assistance with my question?

If you are worried about sending it in, just unroot the phone and you will be fine.
Sent from my HTC Vision using XDA Premium App

I'd love to... but how do I unroot without a screen?

this is what the screen looks like now

[Q] Warranty Device Swap?

Has anyone been able to sucessfully swapped the bad screen phone for a good one with HTC?
I am asking because I have a bad screen one and I would like to do it.
Thank you in advance for the reply.

i seen a poll here the other day about this. some one posted up the percentages for getting a good screen back from HTC and T-mobile. both were pretty high. i got mine first MT4G march 11th with a good screen from radioshack.
shouldnt cost anything since your going through warranty so shouldnt hurt to atleast go ahead and try.

I swapped my wife's. Told them people couldn't hear me. They called me to see how clear it was.. I put a wad of toilet paper over the mic to muffle my voice. They next day aired me a new one. Was sweet.
Sent from my HTC Glacier using XDA App

Shouldn't be an issue to get a new screen/phone. It was a pretty popular issue that they were aware of.

Thank you all for your responses. I will definitely give it a shot today. How much difference can you notice from the bad and the good screen?

Had 2 with good screens sent to me

Lol!
camalus said:
I swapped my wife's. Told them people couldn't hear me. They called me to see how clear it was.. I put a wad of toilet paper over the mic to muffle my voice. They next day aired me a new one. Was sweet.
Sent from my HTC Glacier using XDA App
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Sent from my HTC Glacier using XDA App

Just sent one directly to HTC (bought second hand) a week ago. It's already on the way back. I've complained about the screen visibility from the sides and in bright daylight, and attached a note with one of the screen comparison pics found on the net. I'll see what screen I get in a few days.

I spoke to T-mobile this weekend after I traded my G2 for what turned out to be a MT4G with a bad screen. Since I had insurance, they put the order through for me immediately, but unfortunately it hasn't shipped out yet. Won't get it till next week at this rate...

My original MT4G had a good screen, but a bad power button. The replacement I got at the store was another unit with a good screen, and the power button was different, so the guys at the store pulled a bunch of them out and tested them all. They all had good screens.
I think the likelihood of getting bad screens has gone down with the newer shipments. They all also seem to be made in China, while some of the older ones were made in Taiwan.

I called HTC and they said to send it in for "repair". That means that I could be without a phone for like 10 or more days. That sucks. Why cant they just replace it and thats it?
Anyway, I havent taken it to T-Mobile becuase I bought mine from Craigslist (new). So I am not sure what they would say. If they ask me for prove of purchase or something like that, I am out of luck.
Any suggestions?

camalus said:
I swapped my wife's. Told them people couldn't hear me. They called me to see how clear it was.. I put a wad of toilet paper over the mic to muffle my voice. They next day aired me a new one. Was sweet.
Sent from my HTC Glacier using XDA App
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haha, i love the way you think!
Sent from my PC36100 using XDA Premium App

marcos.lennis said:
I called HTC and they said to send it in for "repair". That means that I could be without a phone for like 10 or more days. That sucks. Why cant they just replace it and thats it?
Anyway, I havent taken it to T-Mobile becuase I bought mine from Craigslist (new). So I am not sure what they would say. If they ask me for prove of purchase or something like that, I am out of luck.
Any suggestions?
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Click to collapse
add insurance to your account, and then say you dropped it and now the screen doesn't look right. don't say it came like that, because then they will tell you it's a warranty issue and not an insurance issue.
Sent from my PC36100 using XDA Premium App

marcos.lennis said:
I called HTC and they said to send it in for "repair". That means that I could be without a phone for like 10 or more days. That sucks. Why cant they just replace it and thats it?
Anyway, I havent taken it to T-Mobile becuase I bought mine from Craigslist (new). So I am not sure what they would say. If they ask me for prove of purchase or something like that, I am out of luck.
Any suggestions?
Click to expand...
Click to collapse
Call tmobile and make sure they have your ime #. Hang up then call back in a few days with the complaint. They are not going to ask you where u bought it, and if they do lie and say it was at a store

just wanted to add my 2 cents real quick...
for anyone that doesn't know when you swap your phone they send you a refurbished one to fulfill your warranty requirements.
normally refurbished phones sell for a 1/3 of the price as it was brand new so its pretty much like swapping out your $500 phone for a $150 phone...
just something to think about

my evo died :-(

this blows.
of all the crap going on in life right now, the one thing I could count on was my Evo. music, games, and kindle for the commute now that i take the train to my internship.
a couple of days ago I noticed the phone wasn't charging. if i just plugged in the power cord it wouldn't charge, but if i pulled it down, so that it would be at an angle, it would charge. but of course i couldn't keep it that way all night.
opened up the phone and found that the charging plug thing was coming off on at least three of the four big solder points. we just recently fixed my LCD tv with a cheap soldering kit so i figured we'd solder those points and it would work. no difference.
tried it twice and put the phone back together twice, it would turn on and finish loading but wouldnt charge.
opened it again, took out the one screw holding the pcb board to the screen, and looked around to see if there was anything that could be done from that side. i don't think my dad did anything there. i've checked since and nothing got even a scratch. put it back together.
this time the phone vibrates when i turn it on, but the screen never comes on.
opened it again, the charging plug had completely fallen off. the solder does not stick at all.
at this point, i don't care. i can buy a battery charger, and I can remove the memory card to transfer files. i'm happy with my rom so i could live not being able to directly hook up the phone and change system files.
but no screen?!!
so at this moment, for the first time since September, my Evo is out of commission and I can't do anything about it.
anyone know what may have happened here? any solutions? i'm willing to try any suggestions since i can't use the phone at the moment and I need it back.
thanks.

You likely could have had it fixed under HTC's warranty. But once they see it's been opened I believe the warranty is instantly void. You could take it in to the store and see if they will warranty it out and charge you the $35 advanced exchange fee.

Pretty much what he said lol. If you already opened the phone you have voided your warranty so sprint won't want to fix it neither will HTC. Your only two options are fix it yourself with parts off ebay. Second one is run it over with the car pay 100 to Asurion if you have TEP and they will send you a refurb and you send your old one back to them other then that you kinda screwed the pooch when you opend your phone up.
Hope you get it worked out.

i have agree since you cracked it open you screwed yourself :/

the phone hasn't had a valid warranty since last year...so I didn't mess it up.
my question here is what could have messed up the phone. not what messed up the warranty!

you can pick up and evo for between $150-200 on craigslist. just sell your broken one for parts, you would be shocked how many people would buy it.

Max_Pain said:
the phone hasn't had a valid warranty since last year...so I didn't mess it up.
my question here is what could have messed up the phone. not what messed up the warranty!
Click to expand...
Click to collapse
Made in China usually does it...
Sent from my PC36100 using Tapatalk

Charge the battery and then put it back in and try try boot it. See if it works that time.
Sent from my PC36100 using XDA App

nah the phone has taken quite a lot of use and abuse since I got it. i'm sad that it got messed up but in no way am I unsatisfied with it.
I did find some on craigslist already. now to wait until I can pay for one!
EDIT: the battery was at 70%. the phone does turn on. not the screen :-(

welcome to the club. That's why I stopped buying htc. They make cheap under performing phones that are guaranteed to fail early. I love my samsung epic.

really? this is my second HTC phone. first was 8125 and I loved it so much I lost it and bought a second one. now the Evo breaks after all this (ab)use and i'm planning on buying a second one or an Evo 3D if i can afford it when it comes out.
so, i'm pretty happy with HTC products.

SINNN said:
welcome to the club. That's why I stopped buying htc. They make cheap under performing phones that are guaranteed to fail early. I love my samsung epic.
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Well you just go enjoy your Sam****, and we'll suffer with crappy HTC phones....

Trust me your not suffering,the dude with the epic is...my big brother has it and he doesnt really like it lol. He is jumping the HTC ship,he is buying evo 3D. Samsung never responds,never update,the dev support is no where near evo support (IMO) but if I was you try to fix it or buy nexus S or evo 3D
Sent from my PC36100 using XDA Premium App

Dev Support isn't as good???????
Maybe not on here, but this site leans more towards HTC.
The Epic Sections of SDX-Devopers is FAT with Dev support.

+1. This is my 3rd HTC phone. All worked well for me.
Sent from my PC36100 using XDA App

Max_Pain said:
the phone hasn't had a valid warranty since last year...so I didn't mess it up.
my question here is what could have messed up the phone. not what messed up the warranty!
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Did you break a connection from the screen to the board ( I'm not good with hardware) there should be a connection try to find it and see if it's broken
sent from my Motorola XOOM

SINNN said:
welcome to the club. That's why I stopped buying htc. They make cheap under performing phones that are guaranteed to fail early. I love my samsung epic.
Click to expand...
Click to collapse
Doesn't your phone still have 2.1?
Sent from my PC36100 using XDA App

SINNN said:
welcome to the club. That's why I stopped buying htc. They make cheap under performing phones that are guaranteed to fail early. I love my samsung epic.
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This is a ridiculous comment.
ropodope
Sent from my Vaelpak 3.2 RC2 Evo 4g. Flash and ye shall receive.

Why do people hate refurbished phones?

I've been lucky enough to have never needed my phone replaced and I've had over 30 or 40 phones thanks to connections at best buy.
My question is why do people hate them? Obviously your "brand new" (and i use parentheses because people think a 8 month old phone doesn't deserve a refurbished one as a replacement) has the exact same chance of not working properly. I can understand one month old but anything past that is not new anymore.
Sent from my Nexus S 4G using XDA Premium App

I think part of the issue with phones is that people don't want something that someone has had pressed against their cheek or stuffed in their pocket for the past few months.
This is apart from the obvious fact that a refurb it may still be broken.
I have personally had very good luck with refurbed cameras.

DirtyShroomz said:
I've been lucky enough to have never needed my phone replaced and I've had over 30 or 40 phones thanks to connections at best buy.
My question is why do people hate them? Obviously your "brand new" (and i use parentheses because people think a 8 month old phone doesn't deserve a refurbished one as a replacement) has the exact same chance of not working properly. I can understand one month old but anything past that is not new anymore.
Sent from my Nexus S 4G using XDA Premium App
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Honestly, because I've never received a refurbished phone that didn't fail on me within a month.
I don't care if it's "refurbished" or "new" I just want it to work 100% and not fail on me.

I'm inclined to agree that after a certain point you aren't really 'deserving' of a brand new device. I think it's simply the fact that the device isn't 'brand new and out of box' and has been 'handled.' I guess I can sort of understand why people might have a problem with it, but if it works and isn't entirely flawed in some manner, then what is the problem? I had 2 refurbished PS3's die on me in a year. Obviously I got 'lucky.' In that regard I understand why someone would be hesitant to get one. But more often than not refurbs actually work as intended. Shocking. But the practice is a tried and relatively true one.

I think you should get a freebee.. one free new phone. Anything after that.. refurbished
sent from a 3d fone

I just activated my refurbished phone. It took Sprint a month to get one for me. This one doesn't charge at all. The store said it would take at least a week to get me another one. When I asked what I should do about my phone in the meantime, the employee told me I could bring my phone into the store everyday to have them charge it. He was serious.
The icing on the cake is that they won't call when the new phone comes in. I'm supposed to call them everyday and ask if it's there. But the store doesn't ever answer their phone! After going through the phone tree twice, it just says "Sorry, all reps are busy, please make an appointment online." Somehow this is the only store in all of San Francisco that can even do replacements. I ****ing hate Sprint. [/RANT]

notown775 said:
I think you should get a freebee.. one free new phone. Anything after that.. refurbished
sent from a 3d fone
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Click to collapse
I think you should have to get a refurbished phone, then if that fails you should be allowed a new one.
Sent from my PC36100 using XDA Premium App

DirtyShroomz said:
I've been lucky enough to have never needed my phone replaced and I've had over 30 or 40 phones thanks to connections at best buy.
My question is why do people hate them? Obviously your "brand new" (and i use parentheses because people think a 8 month old phone doesn't deserve a refurbished one as a replacement) has the exact same chance of not working properly. I can understand one month old but anything past that is not new anymore.
Sent from my Nexus S 4G using XDA Premium App
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Click to collapse
From what I have expierenced, refurbished phones are rarely problem free. Thus causing people to question refurb phones and the quality control that goes into refurbishment.
Sent from my PC36100 using XDA Premium App

ioos said:
I just activated my refurbished phone. It took Sprint a month to get one for me. This one doesn't charge at all. The store said it would take at least a week to get me another one. When I asked what I should do about my phone in the meantime, the employee told me I could bring my phone into the store everyday to have them charge it. He was serious.
The icing on the cake is that they won't call when the new phone comes in. I'm supposed to call them everyday and ask if it's there. But the store doesn't ever answer their phone! After going through the phone tree twice, it just says "Sorry, all reps are busy, please make an appointment online." Somehow this is the only store in all of San Francisco that can even do replacements. I ****ing hate Sprint. [/RANT]
Click to expand...
Click to collapse
Call tech support and tell them your situation and they can send you one over the phone. I have the same problem in the southbay. The store always has at least a 45 min wait before you can even get help and they never answer their phone.
Sent from my PC36100 using XDA Premium App

Rem3Dy said:
Call tech support and tell them your situation and they can send you one over the phone. I have the same problem in the southbay. The store always has at least a 45 min wait before you can even get help and they never answer their phone.
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You mean sorta like download a new one?? Gotta love Sprint's technology

Will they send you a phone if they can't verify the issue? Is there a specific support number you call?

I've never received a replacement "over the phone", it has always taken overnight.
Refurb'd phones are put back together poorly IMO, my wife got a replacement that started to seperate from the case, we complained, they sent a "New" EVO the next day.
I have two refurb'd that are just fine though, we have 8 EVO's.

{ParanoiA} said:
You mean sorta like download a new one?? Gotta love Sprint's technology
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Really? I knew the level of intelligence on XDA was going downhill.......
Sent from my PC36100 using XDA Premium App

Jim M said:
I've never received a replacement "over the phone", it has always taken overnight.
Refurb'd phones are put back together poorly IMO, my wife got a replacement that started to seperate from the case, we complained, they sent a "New" EVO the next day.
I have two refurb'd that are just fine though, we have 8 EVO's.
Click to expand...
Click to collapse
The term over the phone refers to the fact he can get a replacement by speaking to someone over the phone instead of having to deal with the situation he has at his local sprint store.
Sent from my PC36100 using XDA Premium App

ioos said:
Will they send you a phone if they can't verify the issue? Is there a specific support number you call?
Click to expand...
Click to collapse
Yea they will. You should be honest about the problem because if you lie and sprint determines there is no issue with they phone they can charge you an additional amount.
Sent from my PC36100 using XDA Premium App

Sprint has questionable refurbishment techniques. I've been told that the whole process is outsourced. I've read a lot about people getting refurbished phones that have known problems, like screen separation and bright spots on the screen. In many cases, it seems likely that those are the reasons why the phone was returned in the first place, and their refurbishing does not take care of the issue for which the phone was returned.
That said, I used to be on a Centro, and I went through three new ones before I ended up with a refurb. The refurb lasted a hell of a lot longer than the new ones. The only problem with it is that it was kind of gross when I got it. It had smudges and one of the buttons was a little cracked. But the phone itself worked great for the year and a half that I used it.
And yea, there's the gross factor too. Who knows who had their face pressed up against my refurb phone. Ick.

I don't like the idea that it could have been thumped around, and only the most obvious failing component was replaced, leaving you with a "ready to break" phone. That being said, I've never actually had a problem with a refurbished unit, (phone or other). All in the head I guess.
Sent from my Leedroid DHD!

usmaak said:
Sprint has questionable refurbishment techniques. I've been told that the whole process is outsourced. I've read a lot about people getting refurbished phones that have known problems, like screen separation and bright spots on the screen. In many cases, it seems likely that those are the reasons why the phone was returned in the first place, and their refurbishing does not take care of the issue for which the phone was returned.
That said, I used to be on a Centro, and I went through three new ones before I ended up with a refurb. The refurb lasted a hell of a lot longer than the new ones. The only problem with it is that it was kind of gross when I got it. It had smudges and one of the buttons was a little cracked. But the phone itself worked great for the year and a half that I used it.
And yea, there's the gross factor too. Who knows who had their face pressed up against my refurb phone. Ick.
Click to expand...
Click to collapse
I've seen as many new Evo's that had the screen separation issues, charger issues etc etc. I can see there being a bit more of a chance that a refurbished device isn't going to be up to par. I like the idea of maybe a new device and every device following is a refurb. As for the dirty screens ... maybe that's how I caught that face tattoo known as cheek herpes. :debbiedownerface:
Sent from my PC36100 using XDA Premium App

Riding the white pony?
Rem3Dy said:
The term over the phone refers to the fact he can get a replacement by speaking to someone over the phone instead of having to deal with the situation he has at his local sprint store.
Sent from my PC36100 using XDA Premium App
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Click to collapse
Well... DUH, some people have no sense of humor, must be due to lack of root... I dunno.

So far only on my first refurb from August last year. So far so good (knocks wood). My launch day (002)Evo's 4G got up, and gone (radio was shot). The refurb is a launch day 003. As with anything you put in contact with your body for the first time you should wipe it down first even if new(some of the toxic chemicals used in production are rather nasty).

Nexus 4 torx screws... Anyone know where I can get 2?

Lg sent my nexus 4 back from repair. They were supposed to replace the screen but never did. Upon receiving the package I noticed those expletives didn't even put the screws back! There are just holes in the bottom. I called to complain but it seems my only option is to send it back in. I don't want those people anywhere near my phone again.
I tried finding the screws online but no real luck. I've no clue as to their exact spec. Only know they are t5 5.2mm torx screws. Can someone help me out? Any ideas where to get a couple... Or have a broken phone they want to sell the screws?
Sent from my often RMA'd Nexus 4, So that I can use the one I'm using now when I get the 6th and hopefully final one.

Why don't you ask LG to send you some screws?
Sent from my Nexus 4 using xda premium

http://www.impactcomputers.com/922-9691.html (package of 5)
like this?

Maybe LG is trolling you for so many RMA's? :sly:
Sent from my Nexus 7 using Tapatalk HD

how about this ebay item (#290843305530) + screwdrivers!
http://www.ebay.co.uk/itm/Fascia-Ho...K_Replacement_Parts_Tools&hash=item43b79ca63a

El Daddy said:
Maybe LG is trolling you for so many RMA's? :sly:
Sent from my Nexus 7 using Tapatalk HD
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Click to collapse
one can only hope.... cause karma's a real *****.

after 5 rmas what makes you think you will be happy with the 6th one? im surprised that these companies let customers exchange their phones this much, there should be a limit then just full refund.

neotekz said:
after 5 rmas what makes you think you will be happy with the 6th one? im surprised that these companies let customers exchange their phones this much, there should be a limit then just full refund.
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Click to collapse
+1 What's the chances one person gets 5 defective phones?
Sent from my Nexus 4 using xda premium

I have mine since the first batch. No problems at all. You must be the pickiest person in the world. On your 6 nexus rma? Damn. By the third one u shoulda asked for a refund.
Sent from my Nexus 4 using xda premium

americasteam said:
+1 What's the chances one person gets 5 defective phones?
Sent from my Nexus 4 using xda premium
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+1. infinitessimal IMO.

theabsurdman said:
+1. infinitessimal IMO.
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Click to collapse
Wow... lots of hate. I want the phone, so that's why I have so many RMA's. I wanted the cycle to end so I sent it for repair instead. phone came back with no work done but missing the screws on the bottom. Call it karma if you want, but if you think I like going through the play store and dealing with them and their issues and shipping phones back and receiving "new" phones with glue spots, scratched screens, and dead pixels then I must just be a masochist. Am I picky? Sure I am, but other than the phone that would heat up like crazy and reboot multiple times per day despite factory reset, reflashing stock image, etc, all of the issues were screen related. You spend the vast majority of the time on the phone looking at a screen. Plus, this is a nexus... refund... what else is there out there for new hardware, unlocked, stock, etc? I would have paid $700 outright for the thing if google was charging that much, but I expect the phone to have a screen that's defect free.
This isn't something new with nexus/play store devices. Check out the threads on the Nexus 10 regarding screen, and case issues and the exchanges. People are getting devices marked as new with broken seals. I've found with every Nexus (except the Galaxy Nexus) I've purchased, if you get a great one from the start then awesome. However, if you happen to get a dud, you will spend some time trying to get one that's defect free through the RMA process.
For the few that posted some links, thanks, but though they are torx screws of the approximate size, they aren't the exact screws. Seems no one save for the manufacturer sells these. After about 3 hours on the phone in total with LG, they are supposed to send me 2 but they said it would take 9 days to ship. I guess they have to order it from Korea.

I had and lg g2x that I replaced about 6 times before I gave up. I was not being picky, the phones were not functioning correctly. You pay for a defect free device so expect one. At least you are getting the screws sent.
Sent from my Nexus 4 using xda premium

I hate to resurrect an old thread, but I guess you just got screwed by LG - pun totally intended :laugh: Sorry, it just had to be said.
On that note, rather than RMA'ing my N4 for a defective screen (well, it sure cracked pretty easily!), I just ordered a replacement front assembly and intend to do the repair myself. Hopefully it arrives this week, because I really miss my Nexus!! If I was planning on spending $600 on a phone, I would've went with an Optimus G or Xperia Z, but I figured I could save a few bucks by going Nexus, and the developer support around here is bar-none! Alas, with this replacement screen, I spent that much anyway... Still ticked off about it, but what can ya do...
So, since it's been a couple months, how about a status update. Did you get the screws? Another device? Are you happy yet? Please, do share.

I'm pretty sure he got the screws from the last time I talked to him.
And to those hating on him are u kidding me. He paid for a fully functional phone and that's what he deserved. He did nothing that I wouldn't have done and he had some pretty defective phones trust me. So before judging know the whole story because like someone said on this thread "karmas a b*tch".
Sent by my Kitteh he chews on muffins on my Sexy Nexi 4 using Tapatalk

americasteam said:
+1 What's the chances one person gets 5 defective phones?
Sent from my Nexus 4 using xda premium
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Jayrod wasn't and isn't being picky, I've seen pics of the defective n4's and let me tell you, they were very defective! It happens, he didn't want to keep playing the rma game, but he paid for a defective free device. None of the phones he was sent I would keep if they were given to me. Nobody likes to have money on their credit cards tied up, do you know how much money was on hold for those devices? A lot. Not that he cared about that, but keep that in mind when making remarks. These phones weren't sent to him without some sort of hold. Who would go through that for something miniscule?
Sent from my GT-N7000 using Tapatalk 2

Yeah, I completely agree with those statements. I'd hate to be in a situation like that, especially considering my "credit card" is actually a debit card with Visa, so those "holds" would be on my real money. It's bad enough I barely went 5 days with my Nexus before the screen broke, but to RMA a device 5 times is a little ridiculous - not necessarily for Jayrod's part, but the fact that he's had so many problems for something he should have had defect-free in the first place. After the first 2 RMA's, someone at Google and/or LG should have personally inspected the third device to absolutely be sure with 110% certainty that it was perfect. OK, so I made a little joke earlier, but I really do feel for the guy. The quality control issues have been nuts, and hearing stories like this makes me wish he would just be given a free N4 just for all the trouble! For all that and then getting back an unfixed phone with missing screws is just unforgivable. I could understand his frustration and just wanting what he paid good money for! Which is why I now hope he's finally got a good one.