I've been lucky enough to have never needed my phone replaced and I've had over 30 or 40 phones thanks to connections at best buy.
My question is why do people hate them? Obviously your "brand new" (and i use parentheses because people think a 8 month old phone doesn't deserve a refurbished one as a replacement) has the exact same chance of not working properly. I can understand one month old but anything past that is not new anymore.
Sent from my Nexus S 4G using XDA Premium App
I think part of the issue with phones is that people don't want something that someone has had pressed against their cheek or stuffed in their pocket for the past few months.
This is apart from the obvious fact that a refurb it may still be broken.
I have personally had very good luck with refurbed cameras.
DirtyShroomz said:
I've been lucky enough to have never needed my phone replaced and I've had over 30 or 40 phones thanks to connections at best buy.
My question is why do people hate them? Obviously your "brand new" (and i use parentheses because people think a 8 month old phone doesn't deserve a refurbished one as a replacement) has the exact same chance of not working properly. I can understand one month old but anything past that is not new anymore.
Sent from my Nexus S 4G using XDA Premium App
Click to expand...
Click to collapse
Honestly, because I've never received a refurbished phone that didn't fail on me within a month.
I don't care if it's "refurbished" or "new" I just want it to work 100% and not fail on me.
I'm inclined to agree that after a certain point you aren't really 'deserving' of a brand new device. I think it's simply the fact that the device isn't 'brand new and out of box' and has been 'handled.' I guess I can sort of understand why people might have a problem with it, but if it works and isn't entirely flawed in some manner, then what is the problem? I had 2 refurbished PS3's die on me in a year. Obviously I got 'lucky.' In that regard I understand why someone would be hesitant to get one. But more often than not refurbs actually work as intended. Shocking. But the practice is a tried and relatively true one.
I think you should get a freebee.. one free new phone. Anything after that.. refurbished
sent from a 3d fone
I just activated my refurbished phone. It took Sprint a month to get one for me. This one doesn't charge at all. The store said it would take at least a week to get me another one. When I asked what I should do about my phone in the meantime, the employee told me I could bring my phone into the store everyday to have them charge it. He was serious.
The icing on the cake is that they won't call when the new phone comes in. I'm supposed to call them everyday and ask if it's there. But the store doesn't ever answer their phone! After going through the phone tree twice, it just says "Sorry, all reps are busy, please make an appointment online." Somehow this is the only store in all of San Francisco that can even do replacements. I ****ing hate Sprint. [/RANT]
notown775 said:
I think you should get a freebee.. one free new phone. Anything after that.. refurbished
sent from a 3d fone
Click to expand...
Click to collapse
I think you should have to get a refurbished phone, then if that fails you should be allowed a new one.
Sent from my PC36100 using XDA Premium App
DirtyShroomz said:
I've been lucky enough to have never needed my phone replaced and I've had over 30 or 40 phones thanks to connections at best buy.
My question is why do people hate them? Obviously your "brand new" (and i use parentheses because people think a 8 month old phone doesn't deserve a refurbished one as a replacement) has the exact same chance of not working properly. I can understand one month old but anything past that is not new anymore.
Sent from my Nexus S 4G using XDA Premium App
Click to expand...
Click to collapse
From what I have expierenced, refurbished phones are rarely problem free. Thus causing people to question refurb phones and the quality control that goes into refurbishment.
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ioos said:
I just activated my refurbished phone. It took Sprint a month to get one for me. This one doesn't charge at all. The store said it would take at least a week to get me another one. When I asked what I should do about my phone in the meantime, the employee told me I could bring my phone into the store everyday to have them charge it. He was serious.
The icing on the cake is that they won't call when the new phone comes in. I'm supposed to call them everyday and ask if it's there. But the store doesn't ever answer their phone! After going through the phone tree twice, it just says "Sorry, all reps are busy, please make an appointment online." Somehow this is the only store in all of San Francisco that can even do replacements. I ****ing hate Sprint. [/RANT]
Click to expand...
Click to collapse
Call tech support and tell them your situation and they can send you one over the phone. I have the same problem in the southbay. The store always has at least a 45 min wait before you can even get help and they never answer their phone.
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Rem3Dy said:
Call tech support and tell them your situation and they can send you one over the phone. I have the same problem in the southbay. The store always has at least a 45 min wait before you can even get help and they never answer their phone.
Click to expand...
Click to collapse
You mean sorta like download a new one?? Gotta love Sprint's technology
Will they send you a phone if they can't verify the issue? Is there a specific support number you call?
I've never received a replacement "over the phone", it has always taken overnight.
Refurb'd phones are put back together poorly IMO, my wife got a replacement that started to seperate from the case, we complained, they sent a "New" EVO the next day.
I have two refurb'd that are just fine though, we have 8 EVO's.
{ParanoiA} said:
You mean sorta like download a new one?? Gotta love Sprint's technology
Click to expand...
Click to collapse
Really? I knew the level of intelligence on XDA was going downhill.......
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Jim M said:
I've never received a replacement "over the phone", it has always taken overnight.
Refurb'd phones are put back together poorly IMO, my wife got a replacement that started to seperate from the case, we complained, they sent a "New" EVO the next day.
I have two refurb'd that are just fine though, we have 8 EVO's.
Click to expand...
Click to collapse
The term over the phone refers to the fact he can get a replacement by speaking to someone over the phone instead of having to deal with the situation he has at his local sprint store.
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ioos said:
Will they send you a phone if they can't verify the issue? Is there a specific support number you call?
Click to expand...
Click to collapse
Yea they will. You should be honest about the problem because if you lie and sprint determines there is no issue with they phone they can charge you an additional amount.
Sent from my PC36100 using XDA Premium App
Sprint has questionable refurbishment techniques. I've been told that the whole process is outsourced. I've read a lot about people getting refurbished phones that have known problems, like screen separation and bright spots on the screen. In many cases, it seems likely that those are the reasons why the phone was returned in the first place, and their refurbishing does not take care of the issue for which the phone was returned.
That said, I used to be on a Centro, and I went through three new ones before I ended up with a refurb. The refurb lasted a hell of a lot longer than the new ones. The only problem with it is that it was kind of gross when I got it. It had smudges and one of the buttons was a little cracked. But the phone itself worked great for the year and a half that I used it.
And yea, there's the gross factor too. Who knows who had their face pressed up against my refurb phone. Ick.
I don't like the idea that it could have been thumped around, and only the most obvious failing component was replaced, leaving you with a "ready to break" phone. That being said, I've never actually had a problem with a refurbished unit, (phone or other). All in the head I guess.
Sent from my Leedroid DHD!
usmaak said:
Sprint has questionable refurbishment techniques. I've been told that the whole process is outsourced. I've read a lot about people getting refurbished phones that have known problems, like screen separation and bright spots on the screen. In many cases, it seems likely that those are the reasons why the phone was returned in the first place, and their refurbishing does not take care of the issue for which the phone was returned.
That said, I used to be on a Centro, and I went through three new ones before I ended up with a refurb. The refurb lasted a hell of a lot longer than the new ones. The only problem with it is that it was kind of gross when I got it. It had smudges and one of the buttons was a little cracked. But the phone itself worked great for the year and a half that I used it.
And yea, there's the gross factor too. Who knows who had their face pressed up against my refurb phone. Ick.
Click to expand...
Click to collapse
I've seen as many new Evo's that had the screen separation issues, charger issues etc etc. I can see there being a bit more of a chance that a refurbished device isn't going to be up to par. I like the idea of maybe a new device and every device following is a refurb. As for the dirty screens ... maybe that's how I caught that face tattoo known as cheek herpes. :debbiedownerface:
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Riding the white pony?
Rem3Dy said:
The term over the phone refers to the fact he can get a replacement by speaking to someone over the phone instead of having to deal with the situation he has at his local sprint store.
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
Well... DUH, some people have no sense of humor, must be due to lack of root... I dunno.
So far only on my first refurb from August last year. So far so good (knocks wood). My launch day (002)Evo's 4G got up, and gone (radio was shot). The refurb is a launch day 003. As with anything you put in contact with your body for the first time you should wipe it down first even if new(some of the toxic chemicals used in production are rather nasty).
Related
ok heres the deal. I have 3 manufacture defects with my hero.
1. Lots of dust under my screen.
2. Phone overheats when charging and running say google nav. (car charger)
3. More than 15 dead pixels all over the place.
my phone is going to have to be replaced. so my question is do you think they will give me a new Evo instead of another hero.
also I have sprint warranty.
Sent from my HERO200 using the XDA mobile application powered by Tapatalk
More than likely, no. But you never know.
For me, historically, it's been:
1st phone defective, replaced with same model, up to three times, then they will offer a different phone. I seriously doubt that they will offer an EVO to replace the Hero since the Hero isn't at its end of life.
Think about this: You buy a Chevy Malibu, take it in 3 times for manufacturer's defects, it's a lemon, do they upgrade you to the Corvette? Nope.
I wonder if they'd do it if I offered some cash as well
Sent from my HERO200 using the XDA mobile application powered by Tapatalk
Jye75 said:
For me, historically, it's been:
1st phone defective, replaced with same model, up to three times, then they will offer a different phone. I seriously doubt that they will offer an EVO to replace the Hero since the Hero isn't at its end of life.
Think about this: You buy a Chevy Malibu, take it in 3 times for manufacturer's defects, it's a lemon, do they upgrade you to the Corvette? Nope.
Click to expand...
Click to collapse
No they don't give you a Vette, but they don't give you a refurbished car either. It is possible to get an EVO but you are gonna need to sweet talk them to death on phone. I have only once gotten upgraded after a few bad phones, that was the ENV2 to Voyager.
My guess is that you'll be aloud to move over to the Moment. Good luck with trying though. I bought 2 heros in December and both are still in perfect shape. No dust or paint chipping.
Can always ask...
The rule has always been that they will swap it for an equivalent phone of 'equal or lesser value'. I don't think the EVO is going to apply to that.
smstutler said:
No they don't give you a Vette, but they don't give you a refurbished car either. It is possible to get an EVO but you are gonna need to sweet talk them to death on phone. I have only once gotten upgraded after a few bad phones, that was the ENV2 to Voyager.
Click to expand...
Click to collapse
You're right, they don't give you a refurbished or new car of the same model. Because it's not in the terms of the warranty. Just like it's not in the terms of the Sprint warranty to upgrade to the top of the line model, only to repair or replace with the same or COMPARABLE model, and that repair or replacement is at THEIR option. They could just keep giving you refurbs over and over... wait, they already do!
just like everyone that had the htc diamond and touch pro, they waited a couple months after the tp2 and they all of a sudden there was post after post of sprint gave me a tp2 and swapped out my touch pro. You won't get it right away but after a couple of months it may become possible.
I moved to the Hero from 3 defective Pres, but I had to show the store assistant manager that I was nice, competent, and a repeat customer.
so if I am nice, maybe wave some cash around I might get what I want.. maybe I should send my wife into do it when the Evo comes out.. women seem to get what they want.. haha
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rejectedkid said:
so if I am nice, maybe wave some cash around I might get what I want.. maybe I should send my wife into do it when the Evo comes out.. women seem to get what they want.. haha
Sent from my HERO200 using the XDA mobile application powered by Tapatalk
Click to expand...
Click to collapse
Low cut shirt, Short Skirt, high heels...I'd give em any thing they wanted LOL
They want $600 and they will give you what you want.
rejectedkid said:
ok heres the deal. I have 3 manufacture defects with my hero.
1. Lots of dust under my screen.
2. Phone overheats when charging and running say google nav. (car charger)
3. More than 15 dead pixels all over the place.
my phone is going to have to be replaced. so my question is do you think they will give me a new Evo instead of another hero.
also I have sprint warranty.
Sent from my HERO200 using the XDA mobile application powered by Tapatalk
Click to expand...
Click to collapse
fat chance lol it took me 16 replacements to get my touch pro replaced swapped out to the hero ( yea 16 all hardware defects dead keyboard etc etc )
They want $600 and they will give you what you want.
Click to expand...
Click to collapse
I doubt they will make me pay full price. I convinced them to upgrade me from my instinct to the hero as a contract extension 4 months before my renewal. I have learned that being persistent but nice can normally get you places.
Sent from my HERO200 using the XDA mobile application powered by Tapatalk
I have always been upgraded to the latest and greatest for my phone problems..
titan=>mogul
mogul=>tp
tp=>tp2...
now what they wouldnt allow me to do is go from the tp2 to the hero
my understanding with the store i deal with is...
3 swaps within a 3month period will force them to ask you if you would like something else, and they will have a list, I also found out that they wouldnt allow me to go from winmo to android, nor from a keyboard to non ketboard or vice versa,
so i'm inclined to think that those of us with issues on the hero, will not be allowed to swap for the moment since it has a keyboard, and I've already tried that, and the swap phone needs to be of the same type...
and I have been told directly, they dont care about the phone.. its about continuing service.
I also have insurance and tep.
If you are having many problems, and it has been documented in Sprints notes ie you've called and complained with no results, the escalations department @ Sprint may be willing to deal providing you get a sympathetic one. Best Buy however told me when I. purchased my Hero and their ins. (have both) if unable to fix my phone itwould be replaced with a new Hero, if still being built, if not, then I would get the newest version of it. imo would be the Evo.-)
Sent from my HERO200 using the XDA mobile application powered by Tapatalk
So I called Sprint today and politely complained about my defective hero. They are sending me a new one in the mail. They did not tell me I had to send my current one in.. is that normal?
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in order for this to work out to your advantage, you'd have to wait until the Hero is no longer available from Sprint, and even then it's a slim chance.
Unfortunate for you, you'll more than likely get another Hero, or a Refurbished Hero depending on the way you go about getting your replacement.
rejectedkid said:
So I called Sprint today and politely complained about my defective hero. They are sending me a new one in the mail. They did not tell me I had to send my current one in.. is that normal?
-------------------------------------
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Click to expand...
Click to collapse
this is strange... do you know what department you talked to? If they performed the ticketing process that i believe they did, then you'll get a return kit with your replacement phone, and i would advise that you mail in the defective phone, if not, there's a chance that you will receive a charge in 2 bill cycles from receiving the replacement device showing a $500+ charge for the replacement phone.
In summation, if you get a return kit (a return envelope rather), then use it!... if you feel that you don't need to do this, i'd then advise to call Sprint and make sure that your account notes specify that you don't have to return the phone... otherwise, you need to.
Has anyone been able to sucessfully swapped the bad screen phone for a good one with HTC?
I am asking because I have a bad screen one and I would like to do it.
Thank you in advance for the reply.
i seen a poll here the other day about this. some one posted up the percentages for getting a good screen back from HTC and T-mobile. both were pretty high. i got mine first MT4G march 11th with a good screen from radioshack.
shouldnt cost anything since your going through warranty so shouldnt hurt to atleast go ahead and try.
I swapped my wife's. Told them people couldn't hear me. They called me to see how clear it was.. I put a wad of toilet paper over the mic to muffle my voice. They next day aired me a new one. Was sweet.
Sent from my HTC Glacier using XDA App
Shouldn't be an issue to get a new screen/phone. It was a pretty popular issue that they were aware of.
Thank you all for your responses. I will definitely give it a shot today. How much difference can you notice from the bad and the good screen?
Had 2 with good screens sent to me
Lol!
camalus said:
I swapped my wife's. Told them people couldn't hear me. They called me to see how clear it was.. I put a wad of toilet paper over the mic to muffle my voice. They next day aired me a new one. Was sweet.
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
Sent from my HTC Glacier using XDA App
Just sent one directly to HTC (bought second hand) a week ago. It's already on the way back. I've complained about the screen visibility from the sides and in bright daylight, and attached a note with one of the screen comparison pics found on the net. I'll see what screen I get in a few days.
I spoke to T-mobile this weekend after I traded my G2 for what turned out to be a MT4G with a bad screen. Since I had insurance, they put the order through for me immediately, but unfortunately it hasn't shipped out yet. Won't get it till next week at this rate...
My original MT4G had a good screen, but a bad power button. The replacement I got at the store was another unit with a good screen, and the power button was different, so the guys at the store pulled a bunch of them out and tested them all. They all had good screens.
I think the likelihood of getting bad screens has gone down with the newer shipments. They all also seem to be made in China, while some of the older ones were made in Taiwan.
I called HTC and they said to send it in for "repair". That means that I could be without a phone for like 10 or more days. That sucks. Why cant they just replace it and thats it?
Anyway, I havent taken it to T-Mobile becuase I bought mine from Craigslist (new). So I am not sure what they would say. If they ask me for prove of purchase or something like that, I am out of luck.
Any suggestions?
camalus said:
I swapped my wife's. Told them people couldn't hear me. They called me to see how clear it was.. I put a wad of toilet paper over the mic to muffle my voice. They next day aired me a new one. Was sweet.
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
haha, i love the way you think!
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marcos.lennis said:
I called HTC and they said to send it in for "repair". That means that I could be without a phone for like 10 or more days. That sucks. Why cant they just replace it and thats it?
Anyway, I havent taken it to T-Mobile becuase I bought mine from Craigslist (new). So I am not sure what they would say. If they ask me for prove of purchase or something like that, I am out of luck.
Any suggestions?
Click to expand...
Click to collapse
add insurance to your account, and then say you dropped it and now the screen doesn't look right. don't say it came like that, because then they will tell you it's a warranty issue and not an insurance issue.
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marcos.lennis said:
I called HTC and they said to send it in for "repair". That means that I could be without a phone for like 10 or more days. That sucks. Why cant they just replace it and thats it?
Anyway, I havent taken it to T-Mobile becuase I bought mine from Craigslist (new). So I am not sure what they would say. If they ask me for prove of purchase or something like that, I am out of luck.
Any suggestions?
Click to expand...
Click to collapse
Call tmobile and make sure they have your ime #. Hang up then call back in a few days with the complaint. They are not going to ask you where u bought it, and if they do lie and say it was at a store
just wanted to add my 2 cents real quick...
for anyone that doesn't know when you swap your phone they send you a refurbished one to fulfill your warranty requirements.
normally refurbished phones sell for a 1/3 of the price as it was brand new so its pretty much like swapping out your $500 phone for a $150 phone...
just something to think about
Hello everyone,
I need some advice or suggestions on what to do. The Mytouch 4g, as you all may know, has a lot of problems. I've done many exchanges now, and some of them were done back to back. The first few times, TMO was able to ship express for free, but now they are charging me $9.99 for regular ground shipping even though the phones that I receive are defective. I am very frustrated at this point and have been thinking about canceling all 4 of my lines with them and eating the $800 ETF. What do you guys think I should do?
You may be wondering why I have to exchange it so many times..
Unlike the fellow perfectionists that you guys are, I never exchanged a phone that had a bad screen or squeaking buttons. The first time I exchanged it was because it had two dead pixels, then the power button would no longer work, then there was a ton of dust under the screen to the point where I had trouble seeing the top left corner where my status/notification bar is, then I had wifi and reception problems, then I've had the phone either shut off or reboot on its own.
I've been running into many, many problems - and they are not always the same problem either. After the third phone, all they have been doing is sending out refurbished units that are 'pre-damaged' by the previous user. On top of that, I have to pay for shipping on each phone, plus the Zagg's invisible shield (it's about $23 with labor on installation) that I had on several of the replacement phones. After troubleshooting for hours on end with tech support, I noticed that my battery cover is loose since they had me reboot/remove battery so many times, I ended up buying the gel skin case from TMO yesterday so that the battery cover wouldn't fall off.
I would be glad to take any advice that you guys have at this point. Thank you.
Edit: By the way, I did not have any apps other than opera mini - didn't even update youtube and things like that.
The statistical likelihood of getting 9 defective devices in a row is astronomical. Truly. If you are being honest and these are all really manufacturing defects then you sir are the unluckiest ****er ever and you are never welcome to babysit my kids. I don't really have any advice except to say that if your next problem is software related, try rooting and see if that fixes it. Otherwise I would avoid crosswalks and commercial flight if at all possible. Damn dude. Unlucky...
Sent from my HTC Glacier using XDA App
They can offer to give you a different phone all together. Like the g2 or galaxy 4g. Just ask
Sent from my HTC Glacier using XDA Premium App
Do this. Call tmobile and tell them the issue with your device. Have them do another warranty exchage, but, instead of getting it shipped, tell them that you really do not want to wait once more to receive another device shipped and that if you can go into a tmo store and pick up a warranty replacement. They shouldn't have a problem telling you yes. Have them call the store so they can tell them you will be going in to get a warranty replacement. This way for sure you wont get a refurbished device. You will be getting a brand new one out of the box. This is the way I did my warranty exchage. They even gave me an extra battery for free.
Sent from my HTC Glacier using XDA App
I agree with coupetastic-droid and also after your 5th replacement you should get a different phone if u want for ur replacement. Try for a g2 or even a g2x!
coupetastic-droid said:
Do this. Call tmobile and tell them the issue with your device. Have them do another warranty exchage, but, instead of getting it shipped, tell them that you really do not want to wait once more to receive another device shipped and that if you can go into a tmo store and pick up a warranty replacement. They shouldn't have a problem telling you yes. Have them call the store so they can tell them you will be going in to get a warranty replacement. This way for sure you wont get a refurbished device. You will be getting a brand new one out of the box. This is the way I did my warranty exchage. They even gave me an extra battery for free.
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
I tried that last time.
They no longer do warranty exchanges in store.
Sfkn2 said:
I tried that last time.
They no longer do warranty exchanges in store.
Click to expand...
Click to collapse
Yep, that courtesy ended with a new policy about 3-4 weeks ago and it can't be overridden.
TJBunch1228 said:
The statistical likelihood of getting 9 defective devices in a row is astronomical. Truly. If you are being honest and these are all really manufacturing defects then you sir are the unluckiest ****er ever and you are never welcome to babysit my kids. I don't really have any advice except to say that if your next problem is software related, try rooting and see if that fixes it. Otherwise I would avoid crosswalks and commercial flight if at all possible. Damn dude. Unlucky...
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
TJ you crack me up. I actually went through this guys episode with a mytouch slide, 5 phones under warranty, but they never charged me a dime for shipping. The one and only issue i had with the Mytouch slide was dust under the screen. I can't remember if it was the 3rd or the 4th replacement i got in the mail, but that one came with dust in all four corners. Didn't even insert a SIM card in that phone just took it down to my local Tmobile store and the manager exchanged it for me. After the 5th replacement with dust i decided to sell it and replace it with a MT4G. Well it was all good for a week until my power button failed to work, 1st exchange. They made me pay the 9.99 shipping for that one. Receive the new phone and i notice the display sucks compared to my wife's MT4G. Instead of calling in to tmobile i drive down to the local Tmobile store and i show the manager my predicament ( mind you this is the same guy that was exchanging my Mytouch Slide). Nice guy orders me another MT4G, waived the shipping. 3rd phone arrives a few days later, display is washed out, but i decide to live with it. Figuring that if i exchange it again I'll get another one with the crappy display. F**K me if the power button doesn't work after two weeks. I go back to the Tmobile store and have another chat with the manager, orders me another MT4G and waives the shipping. Manager tells me, "You're the unluckiest man i've seen with a phone", and i said "yes, yes, I am." Last exchange was the charm, good screen, and the power button actually works. I honestly thought i was the only poor bastard that could be this unlucky with phones. I have to show my wife this post, so she doesn't think i'm the unluckiest man alive. You sir have just made my day. If you can i'd go to a local tmobile store and see what they can do for you. Best of luck.
cappyone said:
TJ you crack me up. I actually went through this guys episode with a mytouch slide, 5 phones under warranty, but they never charged me a dime for shipping. The one and only issue i had with the Mytouch slide was dust under the screen. I can't remember if it was the 3rd or the 4th replacement i got in the mail, but that one came with dust in all four corners. Didn't even insert a SIM card in that phone just took it down to my local Tmobile store and the manager exchanged it for me. After the 5th replacement with dust i decided to sell it and replace it with a MT4G. Well it was all good for a week until my power button failed to work, 1st exchange. They made me pay the 9.99 shipping for that one. Receive the new phone and i notice the display sucks compared to my wife's MT4G. Instead of calling in to tmobile i drive down to the local Tmobile store and i show the manager my predicament ( mind you this is the same guy that was exchanging my Mytouch Slide). Nice guy orders me another MT4G, waived the shipping. 3rd phone arrives a few days later, display is washed out, but i decide to live with it. Figuring that if i exchange it again I'll get another one with the crappy display. F**K me if the power button doesn't work after two weeks. I go back to the Tmobile store and have another chat with the manager, orders me another MT4G and waives the shipping. Manager tells me, "You're the unluckiest man i've seen with a phone", and i said "yes, yes, I am." Last exchange was the charm, good screen, and the power button actually works. I honestly thought i was the only poor bastard that could be this unlucky with phones. I have to show my wife this post, so she doesn't think i'm the unluckiest man alive. You sir have just made my day. If you can i'd go to a local tmobile store and see what they can do for you. Best of luck.
Click to expand...
Click to collapse
Im on my 4th right now. 2 power buttons and 1 with dust under screen. All good displays tho. All within a month and a week of getting it
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Sfkn2 said:
Hello everyone,
I need some advice or suggestions on what to do. The Mytouch 4g, as you all may know, has a lot of problems. I've done many exchanges now, and some of them were done back to back. The first few times, TMO was able to ship express for free, but now they are charging me $9.99 for regular ground shipping even though the phones that I receive are defective. I am very frustrated at this point and have been thinking about canceling all 4 of my lines with them and eating the $800 ETF. What do you guys think I should do?
You may be wondering why I have to exchange it so many times..
Unlike the fellow perfectionists that you guys are, I never exchanged a phone that had a bad screen or squeaking buttons. The first time I exchanged it was because it had two dead pixels, then the power button would no longer work, then there was a ton of dust under the screen to the point where I had trouble seeing the top left corner where my status/notification bar is, then I had wifi and reception problems, then I've had the phone either shut off or reboot on its own.
I've been running into many, many problems - and they are not always the same problem either. After the third phone, all they have been doing is sending out refurbished units that are 'pre-damaged' by the previous user. On top of that, I have to pay for shipping on each phone, plus the Zagg's invisible shield (it's about $23 with labor on installation) that I had on several of the replacement phones. After troubleshooting for hours on end with tech support, I noticed that my battery cover is loose since they had me reboot/remove battery so many times, I ended up buying the gel skin case from TMO yesterday so that the battery cover wouldn't fall off.
I would be glad to take any advice that you guys have at this point. Thank you.
Edit: By the way, I did not have any apps other than opera mini - didn't even update youtube and things like that.
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First of all, nice 'Lude. I just picked up an 07 Civic Si Sedan on Saturday and I ****ing LOVE it!
2nd, are you running stock Sense or rooted? To be perfectly honest I've found the stock Sense to be much more buggy than the cm7 I've been running for the past 3 or 4 months.
My first phone had random reboots and such and a factory reset seemed to solve the issue, but I'm assuming they had you do that multiple times.
Even if the phone is fresh out of the box, do a factory reset before you use it. It might help, it did for me.
Otherwise check out cm7 or one of the Sense roms around here. Removing all the bloatware actually does wonders for stability. If you really want I can upload a nandroid of my own stock rom with the bloatware removed.
On my 3rd mt4g and I'm about ready to go back to iPhone most androids have to many hardware issues.
Sent from my HTC Glacier using XDA App
Phateless said:
First of all, nice 'Lude. I just picked up an 07 Civic Si Sedan on Saturday and I ****ing LOVE it!
2nd, are you running stock Sense or rooted? To be perfectly honest I've found the stock Sense to be much more buggy than the cm7 I've been running for the past 3 or 4 months.
My first phone had random reboots and such and a factory reset seemed to solve the issue, but I'm assuming they had you do that multiple times.
Even if the phone is fresh out of the box, do a factory reset before you use it. It might help, it did for me.
Otherwise check out cm7 or one of the Sense roms around here. Removing all the bloatware actually does wonders for stability. If you really want I can upload a nandroid of my own stock rom with the bloatware removed.
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Thank you for your reply.
First of all, yeah.. my Lude is old news. Since then, I've switched to an S2k, but that got stolen. Now I'm in an 06 Evo.
Anyway, back on topic..
The phone is completely stock. This is the FIRST PHONE I've ever owned that I have kept stock - Why? Because I don't want to have to unroot it when I send it in for warranty repairs.
Sfkn2 said:
Thank you for your reply.
First of all, yeah.. my Lude is old news. Since then, I've switched to an S2k, but that got stolen. Now I'm in an 06 Evo.
Anyway, back on topic..
The phone is completely stock. This is the FIRST PHONE I've ever owned that I have kept stock - Why? Because I don't want to have to unroot it when I send it in for warranty repairs.
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Unrooting is as simple as flashing pd15img.zip through hboot. Not that hard.
Definitely try a different rom. As I said I've found cm7 to be much more stable than stock.
Sorry about your car. I never fully got over the 95 GS-R I crashed back in 05. since then I've been driving an ls.
Sent from my HTC Glacier using XDA Premium App
i got pretty bad luck with my phone. finally got a good one after like 9 exchanges and a month later the power button went out. i called them and they told me i couldnt exchange anymore cause i "had too many problems with the phone." so the rep told me that the only thing they could do left is to exchange my phone for a motorola charm.....i was like wtf why the heck would i want to downgrade my phone, which polly cost more then that piece of **** charm and it doesnt even run android...major downgrade.
Dude. That blows. Hard. I'm sorry to see that you're having so many problems with your phone and I'm glad I don't have the same luck as you. I got mine from eBay and it came in perfect condition. Never had dust under the screen, good screen, no faulty hardware, etc.
But in all seriousness, after 5 phones, I wouldn't keep it. I personally think that it's a great phone, but if I had to take it back 9 times, I'd try something else out. Ask if you can switch. It shouldn't cost you anything as long as the retail price is equivalent or lower than the MyTouch 4g, and if I'm not mistaken, it's one of the higher priced ones (rightfully, so). If you don't hate a keyboard, the G2 might be good for you, but I hear the hinge has problems and knowing your luck, the hinge would break apart upon first use. So maybe the Galaxy S 4g? I know Samsung has great hardware, even if their software is crap, as is their update schedules, but that is easily fixed with custom ROMs.
Either that, or wait and return it completely, if you're still within your return time and keep your upgrade for when the better phones come out, i.e HTC Sensation, etc, and just use something affordable off of eBay or Craigslist. Meh
Just my two cents. Sorry if it didn't help much, but I hope your luck gets better. :/
Update:
My luck has gotten worse. I received another replacement phone on April 15th. A week later, April 22nd, I noticed a dead pixel on my screen.
*Sigh* I have no idea what to do now.
You need to move on to a different device. I've never heard of anyone have so many problems with a device.
Sent from my HTC Glacier using XDA Premium App
I called in and spoke to technical support. They asked me to bring the phone to a store so that they can fill out a request for warranty exchange form. However, their tone basically implied something like, "It's impossible that you are getting so many broken phones. We need to verify that your phone is really defective before we do another exchange."
I brought it to a store and the retail sales manager had no idea why technical support sent me there, and basically told me to go call customer service again. He did, however, notate that there were a few dead pixels on the screen and that there was no physical, nor was there water damage.
I then called retentions and the supervisor picks up (without any transferring either). I explained to her exactly what happened, and how technical support had sent me into the store. She told me that she has no idea why because they could have filled out the form for warranty exchange over the phone, just like the other exchanges that I have done so far.
She apologized for what happened and said that I qualify for a multiple exchange (sorry if I got the term wrong!). She said that the manufacturer would exchange my Mytouch 4g for a Motorola Charm..
I explained that it would be a MAJOR downgrade. She then submits the form for the exchange and told me that it would be shipped express free of charge.
So you getting another mt4g or the charm? I'm still teipping about them offering you a charm over a mt4g. They are nuts!
Sent from my HTC Glacier using XDA Premium App
coupetastic-droid said:
So you getting another mt4g or the charm? I'm still teipping about them offering you a charm over a mt4g. They are nuts!
Sent from my HTC Glacier using XDA Premium App
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Another MyTouch4g.. Hopefully the 10th one's the charm!
As a few of you know I broke my phone a couple of weeks back. And I'm at the point now where I have decided that I need a thread to ***** and moan about my insurance company.
They received my phone on the 21st of June and took my excess and told me the turn around time was 10 days. So day 10 I call up to find out what is going on.
Because the insurers haven't got heard from the repair centre they will automatically send me a replacement. Call today and they don't have a replacement available so will spend the next 5 days looking for one. If they can't find one they will look at a different handset.
This has me worried, I do not under any circumstances want a phone without a hardware keyboard, obviously it needs to be android and must be rootable and have good dev support. I would be interested if anyone can recommend a handset apart from the G2/DZ that fulfills these requirements.
Also using there timeframe the worst case scenario is that the total time I could be without my phone is a month. Which I consider unacceptable given that I pay £10p/m for what is supposed to be one of the best products available in the UK. And I say that because I have to sell this product as a part of my job.
It's a joke.
Feel free to sympathise with me or ***** and moan about your experiences with insurance company's.
Sent from my LG-P990 using XDA Premium App
I dont really have no recommendations for ya (sorry), but i hear ya i would be upset too.
Check this list
Other than that... You could get an Iphone and buy a Slider Keyboard case
File a complaint...
Sent from my HTC Vision using XDA App
dumraden said:
Check this list
Other than that... You could get an Iphone and buy a Slider Keyboard case
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LOL! iPhone, your funny But seriously its a good list of phones, but Sony is out of the question, I like some Motorola handsets but do any of them have unlocked bootloaders? And a lot of them handsets are not available in the UK
hgmarcia said:
File a complaint...
Sent from my HTC Vision using XDA App
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Have every intention of it, I'm in the process of drafting a letter of complaint
Feel your pain...
When my previous phone (HTC Kaiser) went bad and had to be sent in for warranty repair, I was resigned to going back to my stupid dumb-phone for three weeks and I almost went crazy.
If something were to happen to my Desire Z, I'd be seriously tempted to buy a new one with over-night shipping (no decent phone stores around here), then send the other in for service. I'd just keep the old repaired one for a spare, or sell it.
soory to hear that cj.
Hopefully your insurance company gets their crap together and gets you a replacement asap. Have you ever thought of calling them with a direct threat thatyou will file a complaint to whatever governing department about their incompetency?I can't see how hard it can be to get a replacement for you. FFS they could've easily bought you a new one and send it toyou rather than wasting time trying to find a refurbished unit.
I heard someone once say that insurance is like making a bet that something bad might happen, but seems like you didn't even get a payout when something did happen! £10pm? Sounds like a ripoff.
In your letter of complaint, you can drop in that if they continue not to honour their contract with you, you will take this up with the Financial Ombudsman Service. More info about them here: http://www.moneysavingexpert.com/reclaim/fight-back-fos
The Financial Ombudsman Service website itself also has advice on how to handle complaining before you refer to them:
http://www.financial-ombudsman.org.uk/faq/answers/complaints_a1.html#1
Good luck!
monomer888 said:
I heard someone once say that insurance is like making a bet that something bad might happen, but seems like you didn't even get a payout when something did happen! £10pm? Sounds like a ripoff.
In your letter of complaint, you can drop in that if they continue not to honour their contract with you, you will take this up with the Financial Ombudsman Service. More info about them here: http://www.moneysavingexpert.com/reclaim/fight-back-fos
The Financial Ombudsman Service website itself also has advice on how to handle complaining before you refer to them:
http://www.financial-ombudsman.org.uk/faq/answers/complaints_a1.html#1
Good luck!
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Cheers for the links. I have decided to give them until Tuesday before I start going down the the root of making a complaint. If they are unable to offer me suitable replacement handset on Tuesday, I then intend to make a complaint.
I do have another card up my sleeve and its not one that I wanted to play but I may consider it. I work for the UK's second largest mobile phone retailer* and as such the insurance product I have is also the one that I have to sell on a day to day basis. We have it drummed in to our heads that this is one of the best products in country in terms of value for money and the level of cover that it offers.So how am I supposed to sell this supposedly fantastic product when my experience with it has be about the terrible. I am an honest person and do tell things as they are and in all good faith I could not recommended this insurance product given my poor experience with it.
So I'm wondering if I don't get the desired outcome on Tuesday should I tell them this and would it actually help? My guess is no but it is another thing for me to consider
*I wont mention the name but its the company where I work, but we are perceived as wide boys and con men and we have really bad TV advertising. Anyone in the UK should know who I mean
I have just finished writing my letter of complaint. For some reason though I had been locked out of my online account so was unable retrieve my policy id and my claim number. So I called them up and got a surprise. A new handset is on its way to me, i should have it by the end of the week
cjward23 said:
I have just finished writing my letter of complaint. For some reason though I had been locked out of my online account so was unable retrieve my policy id and my claim number. So I called them up and got a surprise. A new handset is on its way to me, i should have it by the end of the week
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Click to collapse
Result!
Glad they finally moved on this.
Received my replacement handset today. Got it rooted and virtuous unity running. Wife calls me, volume is on loud but no sound comes out the speaker. Try some music and nothing.
Also the information label under the battery was almost falling off, the void sticker was missing and all of the visible screws looked like they had been unscrewed with an axe.
I now have to wait for a courier to collect the broken phone and wait for them to ship me another replacement.
Sent from my LG-P990 using XDA Premium App
Oh no. Giving you a damaged refurb is totally unprofessional. Words fail me.
Hope you get better luck with the next one, but keep that letter handy...
personally, i think this company needs a kick in the you know where.
I say give them 1 last chance for the 2nd replacement phone. if it's as craptastic as the first one, then send in the letter.
or you can play "super pissed off customer" and demand a brand new one for their incompetence
you can try the tmobile my touch 4g slide.
evilcuber said:
you can try the tmobile my touch 4g slide.
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Not available in the UK.
I'm really pissed off. I wish I had checked that it was all working before I rooted. There is an hour I will never get back.
But I'm definitely writing to them now. The chances of me getting a phone this week are minimal. And a month without a phone is unacceptable.
And I'm really really bored with without it
Sent from a phone that is not a HTC Desire Z
Broken phone has now been collected. And letter of complaint has been sent.
Thanks everyone for the support and advice.
Sent from a phone that is not a HTC Desire Z
I have had a horrible problem with HTC. My new desire z broke after 2 days of me having it. I sent it off to get repaired. When it came back it was scratched and dented so I complained. They agreed to replace the parts to say sorry. But it has been 5 weeks since I sent the phone to them and I still do not have it. This is because they have changed repair centers they said. It isn't good enough so after a lot of moaning they are sending me and incredible s which is good as I am not bothered about a hardware QWERTY. Still not good enough from HTC.
how did you even break the phone in 2 days? It sounds like you abused it somehow.
cjward23 said:
Received my replacement handset today. Got it rooted and virtuous unity running. Wife calls me, volume is on loud but no sound comes out the speaker. Try some music and nothing.
Also the information label under the battery was almost falling off, the void sticker was missing and all of the visible screws looked like they had been unscrewed with an axe.
I now have to wait for a courier to collect the broken phone and wait for them to ship me another replacement.
Sent from my LG-P990 using XDA Premium App
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That sucks
Sent from my HTC Vision using XDA App
My EPIC got broken by a family member last week. That night, I went to www.phoneclaim.com as suggested by a local Sprint associate. I filled out the forms after reading all the nice comments saying how fast it was.
Every time I went to check back, I got a message saying the phone was out of stock and it would take 1-3 business days from the claim to ship.
At the end of business today, I called them, to find out that it was an erroneous message.
At the end, when they asked if I had any questions, I asked why this was so easy for the phone rep when I was getting those messages? And there was also a note on the website that was meant to discourage calling, by saying that the phone reps didn't have any more information than what I was seeing. Obviously wrong.
I was told that the EPIC was a high demand phone, and it was being used to replace other phones, so the system was putting claims for it on "hold". Sounds like bull to me.
Anyway- just sayin'- if you break yours, don't bother with an online claim, just call.
I did an online claim 2 weeks ago. It seemed fine to me. Got it next day! I even asked them if I could get a nexus s4g, but was denied!
Kinda off topic but I HATE my refurbished epic. The digitizer is raised above the bevel in one corner, call speaker is twingy, capacitive buttons are not sensitive at all, worst of all there is screen burn in all over and I can clearly see the word undo on white screens. I am trying to get it replaced with a brand new one but they are giving me **** for it.
This is how most ppl end up with a nexus s. I don't want one but if I'm offered one how am I supposed to refuse?
Sent from my SPH-D700 using xda premium
xopher.hunter said:
Kinda off topic but I HATE my refurbished epic. The digitizer is raised above the bevel in one corner, call speaker is twingy, capacitive buttons are not sensitive at all, worst of all there is screen burn in all over and I can clearly see the word undo on white screens. I am trying to get it replaced with a brand new one but they are giving me **** for it.
This is how most ppl end up with a nexus s. I don't want one but if I'm offered one how am I supposed to refuse?
Sent from my SPH-D700 using xda premium
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I don't understand why they can't spend a few seconds just to turn the phone on and make sure it functions before sending it back out.
I have best buy's insurance, sent my phone in for repair after getting shot screen first by an airsoft gun. The phone I received in return the capacitive buttons hardly worked. I had to smash the buttons for it to begin to register.
Sent from my SPH-D700 using xda premium
my refurb epic has the loudest vibration ive ever seen on a phone. not strongest, loudest. like the vibrator knocking up against something inside.
I think we all have replacements? Hm anyway my screen digitizer has a similar problem with it being above the bevel at one corner
Sent from my SPH-D700 using xda premium
This is why I don't bother with insurance on phones. If I do something to my phone that destroys it, that's my own damn fault and I'll bite the bullet to spend full price on a replacement, get a used one on Craigslist or just activate an old phone in a kitchen drawer. If the phone is defective, that's what manufacturer warranties are for. Now if the insurance guaranteed a new replacement with any sort of claim, I might consider it, but I know too many people who got burned by these companies with ****ty refurbished replacments.
ac16313 said:
I think we all have replacements? Hm anyway my screen digitizer has a similar problem with it being above the bevel at one corner
Sent from my SPH-D700 using xda premium
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Hey I still have my release day epic.lol, Im actually about to swap it back out with the wife for my old 3d.
Sent from my Galaxy Nexus using Tapatalk
ac16313 said:
I think we all have replacements? Hm anyway my screen digitizer has a similar problem with it being above the bevel at one corner
Sent from my SPH-D700 using xda premium
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I had my new epic for 10 monhs. The refurb I got had more scratches on the screen than my old one
Sent from my SPH-D700 using xda premium
I'm running my 4th epic. First one went in water, so I had it replaced. They replaced it with one that got no signal, and it was hell trying to get them to realize they sentence a bad phone. But I got a new one. Then about two weeks ago I sort of bricked it, (its not bricked because I can get to download mode, but I can't get recovery to read the sd card.) And here I am with number 4.
Sent from my Cyanogenmodded Epic4g! Wanna fight about it?
I have only received one refurb ever in my 10 years with Sprint. Lucky me.
Sent from my SPH-D700 using xda premium
worldwidepmp said:
I have only received one refurb ever in my 10 years with Sprint. Lucky me.
Sent from my SPH-D700 using xda premium
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Same here, and it was when I was still using flip phones.
I'm so glad I've taking care of my baby no scratches and have been running "naked" for a couple of months now and still have an extra screen cover somewhere I've dropped it once, stupid bus driver , other than that its been all good. Love my epic would hate to damage it seriously.... as would anyone else.
Sent From My SPH-D700 Running Android 4.0 :sly:
My wife has an Evo Shift she got from Asurion, seems okay. We didn't use the online claim form, we called as soon as we realized her phone was gone.
My out-of-the-box Moment has a bug that would turn on voice commands if I moved the headphone jack just right. Never bothered to try to get Radio Shack to replace it. The GPS died on it, so I'd have a claim if I ever activated it again.
Hmm...old age creeps in. My Epic is my second epic... the original died within a couple of days, the microphone wouldn't work on the phone. Got a new one out of the box from the Shack and it's been good to me.
Ok now that this thread is fully derailed
Do you guys know what I should do? My refurb epic has burnt in bubbles all over the screen, the word "undo", and PM. It also has very unresponsive capacitive keys. And feels like a ringing bell if tapped right lol.
But yeah do I have enough proof to get it replaced? I'll settle for just the screen being replaced. I would prefer them to just give me a new one however I am aprehensive to go in since I see on here a lot of people get offered a nexus s out of this situation.
Sent from my SPH-D700 using xda premium
xopher.hunter said:
Ok now that this thread is fully derailed
Do you guys know what I should do? My refurb epic has burnt in bubbles all over the screen, the word "undo", and PM. It also has very unresponsive capacitive keys. And feels like a ringing bell if tapped right lol.
But yeah do I have enough proof to get it replaced? I'll settle for just the screen being replaced. I would prefer them to just give me a new one however I am aprehensive to go in since I see on here a lot of people get offered a nexus s out of this situation.
Sent from my SPH-D700 using xda premium
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If they offer you one just tell them no you want an epic... you might have to wait a little longer but they will give you an epic if that's what you want... and yes if you have proof of the problems then you're good to go...
Sent from my SPH-D700 using Tapatalk
On second epic after going thru about 8 Moments, mostly known issues like GPS and screen issues. Too bad cuz that phone had potential. It had become unusable.
my sister dropped her phone and cracked the screen, called put a claim in, and they overnighted her an GS II Epic Touch. They didn't even want her broken epic back. She is on a business account so I dunno if that has anything to do with it.
dakotakid said:
On second epic after going thru about 8 Moments, mostly known issues like GPS and screen issues. Too bad cuz that phone had potential. It had become unusable.
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I read somewhere that the moment had a gpu that was never activated. That nugget of info kept me from getting the epic earlier sadly.
My Asurion Epic was like new. Refurb, supposedly, but a nice one. I can't complain.