Well I Was Getting Ready For Work Last Nite And My Streak Fell From My Pocket To My Bed And Now I Have To Get A Replacement Which Is $249 From Dell...This Sucks But I Will Pay It Because I Love My Streak...Below Is The Picture Of My Screen. Sad Day For Me
Damn that sucks, have you called dell to see if they'll repair it under warranty?
Sent from my Dell Streak using XDA App
It fell onto your bed? My God, these things must be delicate. I've owned all HTC's for a while, and have dropped them on concrete repeatedly with barely a scratch...
Sent from my Dell Streak using XDA App
@fone_fanatic yes i called them and they told me i have to pay $249 for a replacement. It havent even been the full 30 days of having this phone as i bought it december 23.
@slaydog yea either its delicate or my bed is hard lmao
I've had mine replaced twice already... Just rooted, deleted some gps files...called and said gps didn't work and bam, new phone
Replacement
I was taking a video of my daughter outside and I guess she did not want her picture taken. She knocked the phone out of my hand and it dropped on its corner. I got LCD bleeding and Dell replaced the phone. I hate that dell (or at&t) drags its feet on the US update but their tech support has been great. This was well after the 30 days. I bought the phone from Dell the week it came out, not sure if they have a different warranty then if you bought at best buy.
Yea Idk But They Told Me 249....I Mite Call Back Tomorrow And Give Them A New Story And Mayb They'll Send Me A Free One...Im Miserable Without My Streak :/
can't really tell from the pic, but is it just the screen? Or did it fook itself(won't power up, etc)?
I have heard many story where the streak broke and was replaced free of charge. I think u should call again, I work at a call center and it all about who you get for most things.
Sent from my Dell Streak using XDA App
They keep a record of ask calls relating to your service tag, but it's worth a call. I did the same as you and dropped it out of my bed. They replaced it for free no qualms.
They do ask where you got it from though so if you got it on a contract it may be different.
Sent from my Dell Streak using XDA App
@sukemecuke yes its on just nothing shows a black screen and sumtimes goes white
@yasir_jan87 yea ima call in a while but i think they kept a record of it as they asked my service tag number
@gregianos yea i think they go by where you purchased it from because thats the first thing they asked me lol
Dell is replacing mine because the screen contrast has gotten messed up, but When I Called the first thing they asked is where I bought it from and the second I said from them they said ok we'll send you a new phone right away no problem, but I think if you bought it from somewhere else your experience may be different and many people across many forums have commented on the diffrence in treatment from Dell based on where they bought the phone.
i have gotten mine replaced twice before... first one was faulty and the second one i tried to install streakdroid without root and both times i was able to convince them to send me a new one. just keep calling them till they agree to replace it for free.
imperial_patrick said:
i have gotten mine replaced twice before... first one was faulty and the second one i tried to install streakdroid without root and both times i was able to convince them to send me a new one. just keep calling them till they agree to replace it for free.
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Didn't know it's possible to brick the phone by installing streakdroid? I thought it is still possible to use clockwork recovery.
@Op is that a case? Your streak had a case and it still broke?
U Know What Dj-Van... I Have An Otterbox Case For It But Got Tired Of My Streak Feeling So Huge So I Took It Off The Same Day It Broke(Earlier That Day) :/ My Phone Never Dropped Until I Took The Case Off....What Luck lol
Related
hello everyone
the dell streak has now been out for at least a month and a bit more now....so i am hoping that someone whose had it for as long as a month can help me out.
I live in pakistan and i can buy a dell streak from dell UK and have it delivered to me in Paki land. Now what i worry about is that the phone/tablet is problem free...because sending it back to UK and replacing it under warranty is a big hassle.
I had a n900 and the usb port broke jst under 3 weeks and i have a dead nokia on my hands now and i cant be bothered sending it back to UK. I have been reading problems abt crazy vibrations from the streak is that common? plus i have also read that the battery cover seems to not always fit? 3rdly i have also read that the headpiece where the ear piece is...is not completely flush ? are these issues common on all streaks or jst one offs.
Any kind of help from a heavy user would be highly appreciated.
Ali Noor
Hi Ali
I have had my streak for a few weeks now and I am heavy user. I carry it about with no case and just slide it into my pocket.
I have 0 scratches so far. The bezel does lift up SO SO slightly at the ear piece I'm talking about 2mm. It is not going to cause a problem at all. I would try to take a photo but it really wouldnt show up as its so slight.
I have not had any problems with vibration or the data\charging port. I have had 0 crashes and never need to reset the phone.
@ be_vigilant: Thanks alot for your feedback...I have gone ahead and told my cousin to buy from dell and she'll bring it on the 27th of this month...now the wait begins
I've had a Dell Streak for a week. The longer I have it, the more I love it!
There are no vibration problems and as for the battery cover, nice and stiff, nothing loose or nothing that gets stuck.
Easy to use, good battery, great screen, excellent for internet, and no crashes yet...
@ kanej2006: thanks...i guess the problems are with a very few hand sets...i cant wait now till the 27th of this month...the wait is killing me....plus my cousin will be staying in pak for a mnth so i can use it extensively and if there r any problems then she can take it back and have dell replace it cause they do provide a full year of collect n return. (the only problem will be if she leaves n then it starts to act weird, DHL all the way i guess then lol)
whos selling it in pak ? and where u got it from ? is it unlocked ?
the uk site doesnt sell to other than uk adresses , nor would i think u have a warranty out of uk
@souljaboy: I havent received it yet, it will be with me on the 27th and my cousin who resides in UK has bought it off dell. I doubt the phones available here in Pak and if it is it wont be nearly half as cheap as the one directly from dell UK... an icrap 4 unlocked and simfree 16gb goes for around 1200-1500 USD and thats just plain wrong i guess.
Thats icrap 4 in Pak.
Finaally got it!!!
I have been using the streak for a couple of days now...and i love it more day by day. I had a couple of queries, firstly I wanted to root my streak using androot one click but cant seem to find it in the market. Also I cant seem to find market enabler in the market too (I don't get paid apps in Paki land).
Finally, my streak is on 1.6 at 4399 build. When I used the streak for the first day I had not inserted a sim card in it and I had an update available in the notification area, but since I have inserted my sim card in the streak the update doesn't appear anymore and my streak says its up to date when I try to search for updates manually.
sorry, for all the qs. also my maps app is at 4.1.0 and I read somewhere that 4.4.1 was out as well how do I update maps app?
The dell streak is available in Pakistan for quite a reasonable price: http://homeshopping.pk/
@hatim: thats nice man...are they legit?? anyway I got mine as a gift and nothing beats that
kanej2006 said:
I've had a Dell Streak for a week. The longer I have it, the more I love it!
There are no vibration problems and as for the battery cover, nice and stiff, nothing loose or nothing that gets stuck.
Easy to use, good battery, great screen, excellent for internet, and no crashes yet...
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This is my take as well... the Streak is awesome!
It's cut my laptop usage 50%.
Sent from my Dell Streak using XDA App
CGI_Ram said:
This is my take as well... the Streak is awesome!
It's cut my laptop usage 50%.
Sent from my Dell Streak using XDA App
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@cgi_ram: no doubt this is some sweet hardware.
Also if u know why i cant update my google maps app or software...i am on build 4399.
Sent from my Dell Streak using XDA App
So yesterday 9/26 I'm at work with my streak secured in my pocket. Did only 2 things stand up and sit down for the first 4 hours i've been at work. Usually checking my phone every second I get because I love looking at it and the responses I get from passersby.
this day I did not take it out until my first break and I had a BIG surprise installed for me. Screen was white on one side and black on the other. WTF!!!
Second glance the screen is cracked into a V from the bottom middle. So all my coworkers are feeling my pain and asking what's going to happen now.
I called Dell immediately and advised the rep that my phone is LCD screen is cracked but the Gorilla is fine (she laughed). She said I'm out of my "30 day don't ask don't tell" replacement warranty. So WTF... She put in a ticket to get me a replacement by Mon or Tues. I'm "patiently" waiting right now.
Good new then Bad news and worse news... Replacement will be sent (good). If you wanted to repair your phone unfortunately it in Hungary (bad). Replacement will be done, however, if deemed by the warehouse that it was broken by carelessness then I will have to pay out of pocket for the replacement (which by the way is a refurbished).
So what the HELL folks. What should I do? take the chance with taking their replacement and they say it's my fault (and it's not phone NEVER seen the floor) and possibly having to front another $550 or find a way to repair it?
Sam thing happened with mine. broke in my pocket while standing up. I knew when it happened cause i heard a little click that sounded like plastic. I was inside my 30 day warranty period and just returned it. For me it comes as a phone first so i need to be able to have the device in my pocket. If it just has the lcd broken they wont deem it your fault. If there is any external damage then they will say it was your own fault. I say send it back. The worst that will happen is they will say you need to pa for it. If they $550 for a refurb say no and just buy a brand new one again if so choose. Or buy something else like the captivate. While i certainly miss the 5" screen, The 4" screen of the captivate doesnt really take a whole lot a way. Although the Captivates GPS doesnt work worth a ****. Miss that the most from my streak.
brycestejskal said:
Sam thing happened with mine. broke in my pocket while standing up. I knew when it happened cause i heard a little click that sounded like plastic. I was inside my 30 day warranty period and just returned it. For me it comes as a phone first so i need to be able to have the device in my pocket. If it just has the lcd broken they wont deem it your fault. If there is any external damage then they will say it was your own fault. I say send it back. The worst that will happen is they will say you need to pa for it. If they $550 for a refurb say no and just buy a brand new one again if so choose. Or buy something else like the captivate. While i certainly miss the 5" screen, The 4" screen of the captivate doesnt really take a whole lot a way. Although the Captivates GPS doesnt work worth a ****. Miss that the most from my streak.
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Well I got my phone today and its NEW!!!... quick service I like that. Just waiting for my return label. And I was thinking the same thing if there's no damage to the exterior of the phone how could it be my fault.
I can NEVER go back to a 4inch screen. Just too small LOL. Especially after all the crap I talk to everyone else and their phones I have to strike back with the Streak.
As for the Captivate... Hmmm IDK.. I don't too much like it. Might go with the Vibrant or HTC HD7 and put Android on it once XDA figures it out. DUAL Boot.
But thanks for the advice.... Oh yeah.. why don't you have the streak anymore?
personally mine slips into my suit jacket fine, never bother placing it in my trouser pocket. (yup trousers not pants only superheroes where their underwear ontop!)
glad you got it replaced tho, best to find a suitable case i suppose.
streakNmyPants said:
So yesterday 9/26 I'm at work with my streak secured in my pocket. Did only 2 things stand up and sit down for the first 4 hours i've been at work. Usually checking my phone every second I get because I love looking at it and the responses I get from passersby.
this day I did not take it out until my first break and I had a BIG surprise installed for me. Screen was white on one side and black on the other. WTF!!!
Second glance the screen is cracked into a V from the bottom middle. So all my coworkers are feeling my pain and asking what's going to happen now.
I called Dell immediately and advised the rep that my phone is LCD screen is cracked but the Gorilla is fine (she laughed). She said I'm out of my "30 day don't ask don't tell" replacement warranty. So WTF... She put in a ticket to get me a replacement by Mon or Tues. I'm "patiently" waiting right now.
Good new then Bad news and worse news... Replacement will be sent (good). If you wanted to repair your phone unfortunately it in Hungary (bad). Replacement will be done, however, if deemed by the warehouse that it was broken by carelessness then I will have to pay out of pocket for the replacement (which by the way is a refurbished).
So what the HELL folks. What should I do? take the chance with taking their replacement and they say it's my fault (and it's not phone NEVER seen the floor) and possibly having to front another $550 or find a way to repair it?
Click to expand...
Click to collapse
I'll sell you one, £150.00
Well I'm back on track. Called AT&T within an hour I was unlocked and ready to streak again. Oh how I missed my StreakNmyPants
Sent from my Dell Streak using XDA App
so my streak just broke. it fell out of my pocket and hit the ground and cracked the screen. i call dell and ask if they can repair andd they tell me at this moment they have no repair center for the streak, so i have to buy another one. but im not going to buy another, im just going to at t and getting a samsung captivate... Any thoughts????
Thoughts about you buying a Captivate?
Thoughts about the whole situation...is there any thing I can do to get my streak replaced or something and if switching to the captivate would be a good move
Sent from my Nexus One
it really sucks that they can sell a device with no repair options for the customer to pay for I have registered a complaint with my credit card compnay about the purchase with no service options. They stated to me that they had no repair center for the streak i asked them how do the justify the one year warranty with no repair option. i so miss my streak been dead as **** for a week.
yea they told me the same thing, no repair center. how can that be possible.
Oh! I am shocked. The company that is run by Mr. Accounting Irregularity himslef, the king of crappy capacitors, Michael Dell, is taking money for extended warranties to a product that they cannot repair anywhere. This is truly unexpected.
Just say no to Dell!
http://www.economywatch.com/in-the-...ss-practices-documented-in-lawsuit-05-07.html
http://www.huffingtonpost.com/2010/07/22/dell-paying-100-million-t_n_656234.html
ohly smoke! that is sad...............
look on the bright side. you can get a new dell streak now for under $500 with tax through dell
http://www.logicbuy.com/deals/dell-streak-5-inch-touchscreen-android-smartphone/23638.aspx
If it's a guarantee problem they replace it without any quibbles, if it's not you'll just have to wait. The Streak is flying off the shelves faster than they can make them so there are no spare parts available just now. Eventually you'll see parts start appearing and then maybe Dell will start a repair service.
So do you think that eventually they will be able to repair a cracked screen or not
Sent from my Nexus One
I think just what I posted... maybe.
yea but the cracked screen specifically, would it be possible to fix
Writing now from the cracked screen streak as well. Dropped it this evening from the height of about 1.5m to the concrete, right across London abercrombie and fitch. The screen is all covered with spiderweb of cracks but works flawlessly as LCD board survived without any issues. The chassis of the phone proved itself to be rigid armed there is only one scratch mark right where the impact took place. Everything works, when I dropped my streak a friend of mine was calling, so I just lifted it up and answered the call and only after I finished I burst into tears going to carphone warehouse tomorrow, hopefully they will replace the screen for me.
Damn. Still so painful.
Sent from my Dell Streak using XDA App
jsalamy said:
it really sucks that they can sell a device with no repair options for the customer to pay for I have registered a complaint with my credit card compnay about the purchase with no service options. They stated to me that they had no repair center for the streak i asked them how do the justify the one year warranty with no repair option. i so miss my streak been dead as **** for a week.
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Click to collapse
I just got a letter back from Amex with an RMA number for dell. They are refunding the total amount of the streak to me.
Dell replaced mine without a problem
I called Dell tech support and they forwarded me to Dell mobility who indicated that Dell will replace the cracked screen with a FREE once in a lifetime replacement. Further they paid all the shipping for the cross-shipment.
Two days later I had my replacement unit in my office, and on Monday I will send them back my broken one. I used the Dell PC Suite to back and restore all my data and I am happy as a clam.
Needless to say, I didn't even take the new item out of the box until I had bought my new Otterbox!
Dell Rocks! (On this one at least.) Nice customer service experience guys.
Since all Streak's bought from Dell include a 1 year warranty, why not just tell Dell it won't power on anymore (or something that makes them believeit's a defect covered under warranty). Mine came with something like a 1 day exchange, so by the time you get a replacement and mail back your broke Streak, there is nothing they can do about it. That way you could even blame whatever company they tell you to use for shipping.
Sent from my Dell Streak using XDA App
Dell is sending me another phone
It sounds like Dell will send you one new phone. I told them my screen cracked. I was asked if I dropped it and said yes. It also sounds like the replacement phone will still have 1.6 and will be locked. I was also told that all the phones will be updated by the end of Dec. My screen wasn't that bad, I wonder if I should have waited. All and all I am pertty happy.
Cracked screen!
Hi,
I have also crakced my screen - well my 1 yr old son did!
I have just emailed O2 asking if they do repair them. As I have no insurance, I am expecting to pay up to £150.
Like above, I can use the touch controls too, but just have the bottom all smashed up and waiting to cut my finger-tip!
Anyone had their screen replaced from UK? How much did it cost?
Thanks!
I posted an ebay link in another thread (don't remember which). Actually it's not a link but an item number you can search. you can order replacement screens/glass and it comes with DIY instructions on replacing it.
neotarum said:
Hi,
I have also crakced my screen - well my 1 yr old son did!
I have just emailed O2 asking if they do repair them. As I have no insurance, I am expecting to pay up to £150.
Like above, I can use the touch controls too, but just have the bottom all smashed up and waiting to cut my finger-tip!
Anyone had their screen replaced from UK? How much did it cost?
Thanks!
Click to expand...
Click to collapse
I cracked my screen and took it to carphone warehouse. They quoted me £39 to repair it and sent it off but when I went to pick it up they just gave me brand new one.
Thanks guys for the quick responses! I will get back if/when fixed.
Sent from my Dell Streak using XDA App
so i broke my dell streak a month ago, the screen cracked. and when i called dell a month ago they said im sorry but thats not under our warranty and cant be fixed your only option would be to buy a new one. so i said screw dell im buying a captivate. now a month later i see the streak just lying around and decided to call up. i ask first if its still under warranty, they said it was and whats the problem. so i told them the screen cracked. this time they told me that it certainly is under your warranty and they ll send me a brand new one in 3-5 days. so my question is why a month ago they couldnt replace it and now they can instead they made me waste 200 dollars on a new captivate? which btw is very good.
Cause the warranty replacement process is like a crap shoot. If at first you don't succeed, try your luck again.
Sent from my Dell Streak using XDA App
I just purchased my Streak less than two weeks ago. It came with 2 stuck pixels(one bright green in the center of the screen) and then developed 2 dead pixels as well. I called Dell and had my new replacement the next day. They sent a whole new retail package and said to keep all the original accessories and ship back only the phone. Very impressive service and very friendly. The only issue I had was they forgot to send a return label and it was harder and took longer to get that than it did the phone. They did mention after the first 30 days are up they send out refurbs instead.
I am now a member of the "I dropped my damn phone" club. Landed face down right on top of a piece of gravel.
I have searched for and found a few sources for reasonably priced digitizers/screens and have a few concerns. I've read here and a few other places that the ones we find as consumers may be rejects from HTC. Several forums mention light leaking from the lower buttons (home/menu/back/search) and response issues.
Anyone done a replacement and found these issues? If you are satisfied with the replacement, care to share your source?
Weird that you mentioned light leaks... my first Aria had small pin hole dots beside the search button and under the menu button... drove me nuts in low light areas.
As far as the replacement screen... I dropped my phone 3 weeks ago, and got a replacement in the mail the next day from ATT. The insurance is worth it.
Good luck!
Sent from my Liberty using XDA App
jbizz said:
As far as the replacement screen... I dropped my phone 3 weeks ago, and got a replacement in the mail the next day from ATT. The insurance is worth it.
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Click to collapse
What did you tell ATT? I tried calling in to get my phone replaced. The mistake I made was adding the insurance after I dropped it, so they were not able to help me out. It happened last month. I read through ATT, they will not replace the phone if you dropped it accidentally, and the cracked screen is not preventing it from functioning properly. I want to call again and say I just dropped it so I could get a replacement. Any incite on what to say?
I got sooo lucky...well, I should find out by Tuesday. I called AT&T to see about having their repair place do the screen replacement. They advised me that I had purchased insurance and all would be taken care of (relieved/surprised). They transferred me to the repair place and they said I didn't have insurance. Got transferred back to customer service they said they screwed up when the told me that I had insurance. You bet they screwed up...long story short, they confessed that they "misled and misinformed me" and that all would be taken care of. They entered the insurance purchase as of day 1 and all I have to pay is the deductable. New phone shipping overnight (no extra charge) and they don't want the old one.
I'm still going to replace the digitizer, keeping it for me, my wife shall get the new one for Christmas!
One key factor in the negotiation is that they misled me and that I was about to go buy her a new android device anyway. Their misleading and misinformation encouraged me to consider a different device from a different carrier. That is what made them "correct their mistake" and "take care of me". I got lucky. As long as the new device makes it to my door!
I just told them my phone took a fall for the worse, explained to them the digitizer still worked, and that the screen was just really shattered! The were like okay, we will get you one out today.
Wont replace it if you "accidentally" drop it? WTF?
Sent from my Liberty using XDA App
Wow, it did not even take 5 minutes. I just called and told them I dropped it, and so I should be expecting a replacement in the 2 business days. thanks jbizz
Duckread -nice story, I do not recall them asking me if to ship out the cracked phone. hope i do get to keep it though
Yeah, you need to send the busted phone back... I sent mine back rooted! Oops! Hahah
Sent from my Liberty using XDA App
i dropped mine,and i had to fill out some form and get it notarized, anyone else have to do this?