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Well only had it for 5 day and my misfortune played in, I was sitting in a chair when it slipped out less than 2 feet, thing on my mind was scratches on the body I picked up just looking at body and to my surprise there were no scratches on the body at all, here I was thinking a miracle and turned it around only to find the horror, it must have landed on the screen. Man you would think for $800 bucks the screen would be little stronger, and who would take it out of the pockets every time they sit, riding a subway or bus , it’s like every time you sit ooo let me get my phone out and hold it, this really suck I really like the phone and now to fix it is hell. I called US HTC repair and they said they don’t have the unit in their system so they will call me. Gave me a time frame of 6 to 8 weeks. Well Karma I guess.
Did they give you a price for the replacement screen Magus?
Beards
**** Dude, that really sucks!!
I am so sorry man. Hope they fix it for you ASAP.
No price, as they don’t have the item on their list, I even called UK repair center 16 min hold and rep said no price list either
Well guys a Miracle, just found some OEM Touch Screen Digitizer for HD online they are selling for $85, should I get it, and if yes how hard would it be to do it myself, I have good deal of experience with assembling computers, but worst case I could get the part and walk to a local phone repair shop and ask a pro to change the screen. So should I give this a go? Please advise thanks
Man it’s like I just jumped in time capsule and went back a few day to the time when I got the phone, I’m all so excited now
I am so sorry.
Sorry for your phone.
Because of these things happening, i bought a Belt-clip thingy and put my HD there. Yes i hate keeping my phone in belt, but havng payed as you say $800 for it i might aswell live with a small annoyance.
Agreed that at at this price, screen shoould be more stronger.
Magus_doc said:
Well guys a Miracle, just found some OEM Touch Screen Digitizer for HD online they are selling for $85, should I get it, and if yes how hard would it be to do it myself, I have good deal of experience with assembling computers, but worst case I could get the part and walk to a local phone repair shop and ask a pro to change the screen. So should I give this a go? Please advise thanks
Man it’s like I just jumped in time capsule and went back a few day to the time when I got the phone, I’m all so excited now
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But you would loose any guarantee, wouldn't you?
This makes me feel pretty lucky. Dropped mine 5 feet onto concrete and got away with a slightly dented metal corner.
Magus_doc said:
just found some OEM Touch Screen Digitizer for HD online they are selling for $85
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Click to collapse
Sorry for you man. I had same problem with my Trinity once, nightmare!
Have you got that new screen for $85? Looks like a very good deal. Could you give contacts of seller please?
Yes the warranty will be gone, but I guess none of my PPC or phones ever gave up on me with in the 2 year period so I’ll have to take a chance.
Well the seller is on EBay from Hong Kong. No I have not purchased this item. I was going through some service info so it seems that the manufacture intended the whole bezel/lcd/digitizer all to be changed as a unit, and the guy on eBay is selling just the Digitizer, I’m not sure how this replacement will work out, I guess the touch diamond screen replacement was meant to be the same Bezel/ lcd/digi all together but seems like a lot of people are doing the digitizer only replacement. I could try this out as it seem that the digi is attached to the LCD with glue, so technically I should be able to pull it out and put the new digi in place, or could wait for HTC repair people to work with it but it will be lot more expensive like $360 dollars(got this price from nother member who contacted the HTC repair).
If you guys have any suggestion please let me know. I’m in a dilemma
Drop mine about 4 feet, my little nephew knocks it right out of my hand sending it flying towards a tiled floor, not a single scratch. Then the next day as I pulled up my pants it fell out of my pockets again hitting a tiled floor without a scratch, I try to be more carefull and haven't dropped it since.
Have you tried to get it fixed under warranty, here in the netherland there is this idiot proof warranty which you pay extra to insure your phone from damage done by yourself, like dropping it in the toilet or on a concrete floor, looking at your screen and my track record it might not be such a bad deal on second thought
Has anybody had experience removing a screen scratch from their hd2?
i've only had mine for 5 days and its got a massive scratch on the screen, don't even know how it happened, i always keep my phones in a glasses baggy, my iphone is still mint after 18 months but today i was watching some youtube clips on my break and the screen was perfect, then put it on charge at work and when i came back to it it was really badly scratched, not sure if someone decided to have a look at it and dropped it while i wasn't there but needless to say i'm gutted, i was thinking of sending it back to o2 coz it has a few problems, random letters on typing and stuck messages, not sure if they'll accept it back even as faulty with this big scratch, any advice as to what o2 do with faulty phones? do they check them, bin them or fix them? it was bought over the phone btw, will they just write it off and send a new one because of the problems?
please help
I think you will struggle to get it replaced under warranty with a fat scratch, even if it didn't work at all, let alone a few issues that are (apparently) solved by updates.
Do you have any cctv at work? I'd be spitting mad and hunting for the culprit!
there is cctv but not in my department, and lots of people come in and out,
worst case scenario if o2 won't accept it back as faulty they'll just send it back as it is,
and if i'm lucky i'll get a replacement?
just been giving the screen a rub with some t cut and it seems to be helping with most of the scratch, there is just a 5 mm part that is deeper than the rest, do you think that would affect an exchange?
Maybe, you`ve got nothing to lose.....
Gotta be worth a try. Chances are they're only going to flash a new rom and ship it back anyway. Course, if you have insurance it COULD go missing....
insurance is what my work mate said, any recomendations for someone cheap but with full cover?
Just for the record, the random letters on typing and stuck messages thing probably won't be enough to get you a new device. These flaws are all over the place. HTC will tell you the 1.66 rom will solve those problems. And the 'not quite aligned screen' is also a thing that pops up here on a regular basis.
Hope you succeed.
Hello guys, sorry for hijacking this thread, but I have a very similar problem except without the scratched screen. The details are over here:
http://forum.xda-developers.com/showthread.php?t=627374
Basically, I sent it to HTC and it came back much worse than it was when I sent it to them. What can I do now? Send it back to HTC again or would O2 be better? Is there a way I can get a new phone?
Thx.
If you return it to O2, they'll courier out a new one and pick the "faulty" one up at the same time, so you would get a new phone straight away - they did this with my first HD2 which didn't recognise SIM cards.
What they do with the "faulty" one once it's couriered back is anyone's guess. You could be lucky and it just goes in a big faulty pile to be sent back to HTC. I would deny that it was scratched if they phone you up about it, but that's quite naughty.
Awesome, thanks elyl .
My phone isn't scratched in the first place. Hope it works out for the original poster too.
elyl said:
If you return it to O2, they'll courier out a new one and pick the "faulty" one up at the same time, so you would get a new phone straight away - they did this with my first HD2 which didn't recognise SIM cards.
What they do with the "faulty" one once it's couriered back is anyone's guess. You could be lucky and it just goes in a big faulty pile to be sent back to HTC. I would deny that it was scratched if they phone you up about it, but that's quite naughty.
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what department at o2 did you use to get a courier exchange , what did you ask for and what problem did your phone have so that they exchanged it, cheers
sometimes the couriers themselves check out the goods if you are returning faulty handsets that have supposedly have no physical damage. ive had this happen to me a few times with my business units.
i would send it back to O2 anyway... if you have only had the handset for five days, explain that the screen is not "perfect". Its all about how you word it on the return form. Put down your other issues also.
This way when the courier turns up with your new handset and checks the goods and the return form (IF he has one) he will have no choice but to oblige.
stemoneymonkey said:
Has anybody had experience removing a screen scratch from their hd2?
i've only had mine for 5 days and its got a massive scratch on the screen, don't even know how it happened, i always keep my phones in a glasses baggy, my iphone is still mint after 18 months but today i was watching some youtube clips on my break and the screen was perfect, then put it on charge at work and when i came back to it it was really badly scratched, not sure if someone decided to have a look at it and dropped it while i wasn't there but needless to say i'm gutted, i was thinking of sending it back to o2 coz it has a few problems, random letters on typing and stuck messages, not sure if they'll accept it back even as faulty with this big scratch, any advice as to what o2 do with faulty phones? do they check them, bin them or fix them? it was bought over the phone btw, will they just write it off and send a new one because of the problems?
please help
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Before I divulge this story I don't endorse this sort of thing.
My mate got the HD2 on an upgrade through O2, he sat on it within 24hrs and got a smudge on the screen, called them up and claimed there was a fault with the screen; which they then sent a brand new replacement. This promptly arrived and then by shear idiocy he managed to put it the through the washing machine the next day!
The device turns on but the back light has shorted, so you can see the GUI but only under strong light and it is basically unreadable. He will get insurance via O2 then claim next month saying he lost it. However the insurance does cost 10 pound a month; but still cheaper than 500...
azahoth said:
Before I divulge this story I don't endorse this sort of thing.
My mate got the HD2 on an upgrade through O2, he sat on it within 24hrs and got a smudge on the screen, called them up and claimed there was a fault with the screen; which they then sent a brand new replacement. This promptly arrived and then by shear idiocy he managed to put it the through the washing machine the next day!
The device turns on but the back light has shorted, so you can see the GUI but only under strong light and it is basically unreadable. He will get insurance via O2 then claim next month saying he lost it. However the insurance does cost 10 pound a month; but still cheaper than 500...
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hmmmmm....
shady
but lol
Am I the only one who finds the people who break their phones and then try to weasel their way into a new, free handset annoying as hell?
My local HTC center used to offer courier exhanges for all HTC products, but not anymore. I called 'em up the other day to get my phone exchanged and they told me they no longer do it because people were abusing the service.
novaci said:
Am I the only one who finds the people who break their phones and then try to weasel their way into a new, free handset annoying as hell?
My local HTC center used to offer courier exhanges for all HTC products, but not anymore. I called 'em up the other day to get my phone exchanged and they told me they no longer do it because people were abusing the service.
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no... you are not the only one who finds unscrupulous antics extremely irritating.
however,... some of the stories i hear are so ridiculous that all you can do is laugh.
the irony of it is, that when i ordered the phone it went through ok and the money came off my card, then i got a text a few hours after the order, saying they were out of stock, i rang a few days later to see when they expected fresh stock and the girl i spoke to re ordered it for me, 2 days later 2 phones arrived at my house delivered as one shipment, i could have sold one phone but being honest i rang o2 and explained they'd made a mistake, i sent one phone back the next morning,
my phone also has the landscape/portrait problems in internet explorer and calender apps, where if i open in portrait and switch to landscape the screen flicks back and forth fast until i pull the battery, i planned to send it for an exchange anyway as my mate who has one at work has none of my phones problems, its just my luck it got scratched
Hey Everyone,
I just wanted to share my experience with sending my nexus one with an unlocked bootloader to HTC for cleaning.
Like a lot of nexus one owners, I started seeing dust under my screen after a few months (I always kept the phone in it's case while not in use). I called HTC and they sent me an email with a fedex delivery label. I sent the phone in on a Monday, and by the next day they had received it and posted a status that my phone was being diagnosed. A few hours later, the status changed to indicate it was being repaired. By Wednesday, they finished the repair and I received my cleaned phone on Thursday.
The best part: I had unlocked my bootloader and when I received the phone back the bootloader was relocked! This time, I gained root without unlocking the bootloader.
One issue however: My phone's IMEI is different that what it was when I sent it in. Not a huge problem, however some games I had no longer recognized my phone after I did a nandroid restore.
I hope this helps anyone who has a problem with dust under their screen and is reluctant to send it in for cleaning.
-a9
Interesting to hear that they cleaned it and returned the same phone. When I called them in may they said it will take two weeks and they will send me a refurb phone.
What was the process like? The Nexus I just bought form a dude from CL was kinda dinged up, which was okay, and the phone was perfect other than those few dings, I find out later(which he probably didn't care about but I do) was the back button isn't as sensitive as the other capacitive buttons and there's one spec of dust under the screen.
How do I start the process?
I had the same results a few months back, but I opted for a refurb instead of a repair. Told them I had dust under the screen, and the rep said, "OK, we have two options...repair or refurb." Not a single question asked.
staulkor said:
I had the same results a few months back, but I opted for a refurb instead of a repair. Told them I had dust under the screen, and the rep said, "OK, we have two options...repair or refurb." Not a single question asked.
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Click to collapse
Any deposit or hold on the account?
EDIT: Just checked the phone, It has definite dust under the screen near the top and bottom. I am a shoe-in for a refurb now.
Same exact story for me. I also had a few dings in the bottom shell of the phone, they replaced that as well. Which is awesome. I just know it's my phone because the IMEI is the same, as well as a small little scratch on the screen is still there.
Also shipped a Cliq in to Motorola to get the keyboard repaired. I shipped them both on a Tuesday, got the Nexus back on that Friday. Didn't get the Cliq back until the Friday after. That's ridiculous.
My serial number and wireless MAC are the same but the IMEI is different.
Sent from my Nexus One using XDA App
Grrr, I will have to wait almost a week and a half to do this, since that's when I will have the funds available for the process. . .I don't want to wait a week! Lol, I want to have this done by the end of the week.
@Tito You don't need "funds" to do the repair, just send them your phone and use another for awhile. I lucked out and upgraded to the Vibrant, and then got my Nexus One back the day I was returning the Vibrant. Since it sucks and all.. Haha.
Wisefire said:
@Tito You don't need "funds" to do the repair, just send them your phone and use another for awhile. I lucked out and upgraded to the Vibrant, and then got my Nexus One back the day I was returning the Vibrant. Since it sucks and all.. Haha.
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I am wanting a refurb. Do they repair cosmetic stuff like dings or scratches on the housing aswell? If so I will just do that.
~~Tito~~ said:
I am wanting a refurb. Do they repair cosmetic stuff like dings or scratches on the housing aswell? If so I will just do that.
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Yes, they replaced my entire casing which had a few small scratches and one large ding on the bottom where I dropped it on the sidewalk. It's pretty wonderful.
Wisefire said:
Yes, they replaced my entire casing which had a few small scratches and one large ding on the bottom where I dropped it on the sidewalk. It's pretty wonderful.
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I will wait for the refutb lol, cs rep convinced me since everything is guarenteed to work and they make sure it has a new mobo and everything so its like new. I am down for that lol. But this wait time is gonna kill me, since I dont have all the money to do it.
staulkor said:
I had the same results a few months back, but I opted for a refurb instead of a repair. Told them I had dust under the screen, and the rep said, "OK, we have two options...repair or refurb." Not a single question asked.
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Click to collapse
What was your situation? Unlocked bootloader and all? Did you mention it, did you get any charges, can you tell the whole story lol. I will have 500+$ on the line.
Nexus One Dev handset
I have the exact same issue with dust under the screen but on the lower left of the screen. I have two things working against me ;
a) I'm not sure if the handset is in warranty as it was given to me by a Google Staff member as it's a Dev phone.
b) there are superficial scratch marks from my keys on the casing which an engineer my assume are impact marks from a drop which is not the case.
what are my chances of it being repaired for free?
I would expect it to be out of warranty buy now if it came from a Googler.
I sent mine back due to my screen was impossible to use, sent it back, they replaced just about all inside parts, mother board and much more, I had the phone back in 3 days working great. HTC has done everything to make my phone perfect. I would not hesitate to purchase any HTC product, they are the best IMO.
Thank You HTC
I called HTC UK my phone is still in warranty period until December 2011. She also said the screen would be replaced free of charge as it is manufacturers fault if I wanted any additional repairs i.e. casing etc that I would have to pay for that, however I can still avail of the UPS pick up service. Price Quotation of £30 for new casing.
£30? That's bloody good!
I've my N1 off with HTC UK at present getting repaired, it for some reason stopped letting any SIM card connected to any network.
Sent it off last Thursday (24th Feb) and still not got it back yet. HTC repair tracking is telling me the repair is done but no sign of the phone as yet.
Just got back from the Sprint store. Told the lady my issue which was dust under the screen (my phone did have the screen separation issue) which I mentioned and she said was cosmetic and couldn't do anything about but we can clean the dust out for you. Left my phone went to do some thing came back 45minutes later and got my phone back. They told me they had to replace the screen so I was like oh cool no dust plus fixed screen separation issue!
But . . . . . .
Now there is bleeding from the backlight just above the Home/Menu/Back/Search buttons. The screen has a very noticeable white glow about half a inch or more up. The white is no longer white (like the text message menu) its a dirty white, except the lower portion where the bleeding is at.
Well theres my rant, any options, advice, or anything else please feel free to let me know!
ProvocativeSmell said:
Just got back from the Sprint store. Told the lady my issue which was dust under the screen (my phone did have the screen separation issue) which I mentioned and she said was cosmetic and couldn't do anything about but we can clean the dust out for you. Left my phone went to do some thing came back 45minutes later and got my phone back. They told me they had to replace the screen so I was like oh cool no dust plus fixed screen separation issue!
But . . . . . .
Now there is bleeding from the backlight just above the Home/Menu/Back/Search buttons. The screen has a very noticeable white glow about half a inch or more up. The white is no longer white (like the text message menu) its a dirty white, except the lower portion where the bleeding is at.
Well theres my rant, any options, advice, or anything else please feel free to let me know!
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Take it back give them a ***** session, If they fail to fix call Sprint speak to retentions see if they can do anything 4 ya
LOL! Welcome to the club. Had dust under screen... took it to local store... they replaced screen with one that was all scratched and nicked on edges... I *****ed and had them put my old one back... they said I needed to call Sprint for replacement... I did... got them to send me a replacement... replacement arrived with camera and kickstand all scratched up... *****ed and had them send me new replacement... replacement arrived yesterday all scratched up on the sides... *****ed and had them send me new replacement... they said I have to go through store... I told them I don't have time to keep doing this... asked them to transfer me to retentions... lady was useless and told me there was nothing they could do... I hung up and will most likely switch to T-Mobile when the 4 other lines on my contract ends in April.
I'm just done with this non-sense. Sprint thinks that because it is the cheapest carrier, they can do these things as we'll most likely not switch... well, they just lost a $300+/mo customer here.
akarol said:
LOL! Welcome to the club. Had dust under screen... took it to local store... they replaced screen with one that was all scratched and nicked on edges... I *****ed and had them put my old one back... they said I needed to call Sprint for replacement... I did... got them to send me a replacement... replacement arrived with camera and kickstand all scratched up... *****ed and had them send me new replacement... replacement arrived yesterday all scratched up on the sides... *****ed and had them send me new replacement... they said I have to go through store... I told them I don't have time to keep doing this... asked them to transfer me to retentions... lady was useless and told me there was nothing they could do... I hung up and will most likely switch to T-Mobile when the 4 other lines on my contract ends in April.
I'm just done with this non-sense. Sprint thinks that because it is the cheapest carrier, they can do these things as we'll most likely not switch... well, they just lost a $300+/mo customer here.
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OHHH, that would have pissed me off... I wouldnt pay my bill and file a complaint with the Sec. of State against them. lol
As far as the OP goes, yeah I would take it in to them and tell them if they don't fix it the right way - you will file a comaplaint against the store and will not be paying any part of the bill untill its correctly taken care of
Well long story short its fixed. They replaced the screen yet again and everything is as crisp as it was before, no dust under screen. There doesn't appear to be any screen separation but if I push on the screen I can reveal more of that edge on the inside but the screen is not above the edge of the phone but almost flush with it.
I think it depends on the store maybe, this place has been a headache but also a blessing, doing wayyyy more than any other sprint store I have been to and I've been to A LOT lol.
The guy even asked me if it was "rooted" and I was like ummm I don't know? Maybe? He chuckles and says oh I was just wondering cause it had that rooted look. Then he said you know you can make it run at 1200 (which I'm assuming processor speed is what he meant) and I said ya I know but its already fast enough. I couldn't tell if they cared if it was rooted or if he was just curious.
Sprints tech support told my friend he should root his phone because the Roms people put out are easier to fix problems on then stock ones.
Sent from my PC36100 using Tapatalk
I just had a experience with sprint myself which was horrible and I am still going through it. I had my screen replaced and they left all the screws out of my phone. When I realize it, I went back to the store to tell them and they replaced the screws. I realized then my screen was full of dust. The manager was a complete ass and would not do anything. Then he said he could fix it. They had the phone for an hour and come to find out. All they did was blow th dust even further down into the screen. The dumb asses used a spray gun and put the air through the 3.5mm hole. The problem with that is that is where the dust is getting in.
I called retention and they want me to go to another store to get the run around again. I also got them to confirm the upcoming changes with the perks for yearly upgrades. It's a great day at sprint today. Anyway, I am now back in the same situation with screen full of dust and nobody willing to do anything to fix it. They want me to go to another store but I refuse to burn my gas to deal with another crappy store.
Jjday7 said:
I just had a experience with sprint myself which was horrible and I am still going through it. I had my screen replaced and they left all the screws out of my phone. When I realize it, I went back to the store to tell them and they replaced the screws. I realized then my screen was full of dust. The manager was a complete ass and would not do anything. Then he said he could fix it. They had the phone for an hour and come to find out. All they did was blow th dust even further down into the screen. The dumb asses used a spray gun and put the air through the 3.5mm hole. The problem with that is that is where the dust is getting in.
I called retention and they want me to go to another store to get the run around again. I also got them to confirm the upcoming changes with the perks for yearly upgrades. It's a great day at sprint today. Anyway, I am now back in the same situation with screen full of dust and nobody willing to do anything to fix it. They want me to go to another store but I refuse to burn my gas to deal with another crappy store.
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Click to collapse
I said the same thing. I don't have time to keep trying out different stores. They refuse to do anything about it though. I'm running out of options. I want a new phone or a refurb in good condition. It's not much for someone who pays over $300 monthly to them.
Well I bit the bullet and got off my ass and went to another store. I got the screen replaced in less than 15 minutes. The guy pulled up the retention notes and fixed it immediatlely. It's sad I had to resort to literally a 45 minute conversation with retention to get this to happen. I have to find a way to block the opening on these phones. The 3.5 mm opening should have been on the side or dare I say the bottom. I know some people don't like that.
Looks like I’m not the only one with the same problem. My EVO was six months old and died to the point it wouldn’t even power up (no phone) insurance. So they ordered a replacement, this one has light leak everywhere, dinged up speaker phone and couple of dust specks, plus old battery. So I said I want another one. So week later I got another one. Holy ****, the second one was even worse then the first replacement. Light leak everywhere, bunch of dust in left lower corner, dinged up housing. I did not accepted that replacement. Called Sprint and they said they have no authority to tell the store to order me a new one and told me to talk to the store manager (like that will do anything) because they said it’s a cosmetic issue. What pisses me the most is that the warranty on refab. is only 30 DAYS. HTC/ Sprint doesn’t extend warranty to the end of the first unit. This is a total bull****. I lost 6 month of manufacturing warranty. Looks like HTC doesn’t stand for there product like Apple does. I never had those problems with exchanging Iphone’s. Warranty was always extended to the end of the original unit and you couldn’t tell that was a refab. or a brand new unit.
I have a chip the size of a point of a pen on the side chrome bezel. I have no case because Im waiting for my UAG and Spigen case to arrive. Im still within my 14 day return period. I thought about actually taking it back to get a replacement due to the small blemish, although, I admit it's kind of silly to exchange the phone for something so small. It just sucks that my baby is not perfect any more. Knowing I have an opportunity to exchange it, I just might. How many of you would exchange it for a new one for something so small?
i wouldn't
Sent from my XT920 using Tapatalk 4
I would not.
But, since it is already bugging you enough to ask people's opinion about it now, you'll probably come to regret it eventually if you don't.
Send From My Samsung Galaxy Note 3 N9005 Using Tapatalk
outkast22 said:
I have a chip the size of a point of a pen on the side chrome bezel. I have no case because Im waiting for my UAG and Spigen case to arrive. Im still within my 14 day return period. I thought about actually taking it back to get a replacement due to the small blemish, although, I admit it's kind of silly to exchange the phone for something so small. It just sucks that my baby is not perfect any more. Knowing I have an opportunity to exchange it, I just might. How many of you would exchange it for a new one for something so small?
Click to expand...
Click to collapse
I have this too! Mine was like this from the factory. Was pretty upset when I saw it even though it's so minor. Thought about doing the same thing but I don't think it's really worth the trouble. But let me know how it goes if you do
my note just fell off the night stand onto tile with no case. I will be exchanging it tomorrow. lol
outkast22 said:
I have a chip the size of a point of a pen on the side chrome bezel. I have no case because Im waiting for my UAG and Spigen case to arrive. Im still within my 14 day return period. I thought about actually taking it back to get a replacement due to the small blemish, although, I admit it's kind of silly to exchange the phone for something so small. It just sucks that my baby is not perfect any more. Knowing I have an opportunity to exchange it, I just might. How many of you would exchange it for a new one for something so small?
Click to expand...
Click to collapse
If I find a defect or blemish on a new phone, that was a manufacturing issue, I may return it for replacement. If I caused the issue and it was minor, I'd ignore it because a case will hide it anyways.
If it was a serious damage... cracked screen, etc.. and it was my fault, I'd just pay the insurance to get it replaced.
Note: I'd also be more descriptive in my subject/title if you want to get more response.. Instead of "would you?" I would have put "Would you return your Note 3 if it has a blemish?"
Breach said:
If I find a defect or blemish on a new phone, that was a manufacturing issue, I may return it for replacement. If I caused the issue and it was minor, I'd ignore it because a case will hide it anyways.
If it was a serious damage... cracked screen, etc.. and it was my fault, I'd just pay the insurance to get it replaced.
Note: I'd also be more descriptive in my subject/title if you want to get more response.. Instead of "would you?" I would have put "Would you return your Note 3 if it has a blemish?"
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Click to collapse
I would, why star with something that is already damaged specially being that this phone is so expensive ....
outkast22 said:
my note just fell off the night stand onto tile with no case. I will be exchanging it tomorrow. lol
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Correct me if I'm wrong but you've just admitted it's not a defect but it fell off your night stand onto the tile with no case. This would indicate physical damage so unless you have a flawless return policy, you may be out of luck. I know in Canada, if this were the case, we would be told to suck it up and be stuck with a device we would need to sell privately or wait before we're entitled to a hardware upgrade.
fantom305 said:
I would, why star with something that is already damaged specially being that this phone is so expensive ....
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The point is.. he didn't 'start' with a damaged phone. He dropped it and didn't have a case on it. I have a cheap $3 case on mine, until the case I want comes out. If you don't protect your phone and you drop it, it's your fault, not the manufacturers. That's my opinion anyways.
I have noticed the phone runs very warm sometimes when its just sitting in my pocket. I called at&t and they said to return it since Im still within 14 days.
Breach said:
The point is.. he didn't 'start' with a damaged phone. He dropped it and didn't have a case on it. I have a cheap $3 case on mine, until the case I want comes out. If you don't protect your phone and you drop it, it's your fault, not the manufacturers. That's my opinion anyways.
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I respect your opinion but I was answering to the original poster, not the one that drop it from the night stand. In that one he doesn't say that he dropped his phone.
fantom305 said:
I respect your opinion but I was answering to the original poster, not the one that drop it from the night stand. In that one he doesn't say that he dropped his phone.
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It's all good. I only responded to you post, because it appeared you were replying to my comment. It appears now that you just hit the wrong reply button. No harm man.
outkast22 said:
I have a chip the size of a point of a pen on the side chrome bezel. I have no case because Im waiting for my UAG and Spigen case to arrive. Im still within my 14 day return period. I thought about actually taking it back to get a replacement due to the small blemish, although, I admit it's kind of silly to exchange the phone for something so small. It just sucks that my baby is not perfect any more. Knowing I have an opportunity to exchange it, I just might. How many of you would exchange it for a new one for something so small?
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same here and its so annoying...
Sent from my SM-N9005 using Tapatalk 2
outkast22 said:
my note just fell off the night stand onto tile with no case. I will be exchanging it tomorrow. lol
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GL with this. Let us know if your successful or not.
I dropped mine on concrete from about 1.5 feet up. Very little damage on the side, which I could EASILY live with.
Sadly, the entire display died slowly over a 24hr period. I kid you not, I could almost see the screen slowly die. Inside, I was crying.
But it was my fault, and almost got laughed out of the store when I tried to get insurance on it /facepalm.
Now I'm in the market for a full screen/digitizer/front assembly housing. And the phone isn't even 1 month old! /cry
For the price you've paid, you deserve a flawless product, return it and enjoy a full product. In other words go get a replacement!
Ragnarkov said:
GL with this. Let us know if your successful or not.
I dropped mine on concrete from about 1.5 feet up. Very little damage on the side, which I could EASILY live with.
Sadly, the entire display died slowly over a 24hr period. I kid you not, I could almost see the screen slowly die. Inside, I was crying.
But it was my fault, and almost got laughed out of the store when I tried to get insurance on it /facepalm.
Now I'm in the market for a full screen/digitizer/front assembly housing. And the phone isn't even 1 month old! /cry
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I'm sorry but isn't that what insurance is for? Doesn't matter if you drop the phone in the toilet, you can still get a replacement, otherwise why have insurance in the 1st place, if the damage is from before you got it or Samsung's fault isn't that what the warranty is for....
Yes and get a different color.
Man I'm on the Otterbox Defender's notification list for when it becomes available. But I still dumped $20 on a screen guard and a crappy gel case at purchase. Solid investment for the short-term, and I even have replacement insurance. Sorry but I can't even fathom the amount of rage I'd have at myself for being in that predicament. I like to keep my stuff in mint condition for resale when it's time to upgrade.
From my SM-N900W8
Ok Y'all. At&t replaced it today, no hassle. They even installed a brand new glass screen protector, no charge. I wish my cases would arrive already! For now Im putting in a invisishield sock.
Not worth the hassle as you might end up with a new unit with other characteristics, like wonky home button or gaps around the glass.