Database Users

Cracked glass, not screen, repair?

Right, as I'm a pillock I 'slept' with my phone listening to music, and during the night I pinged the phone off my bed which caught the edge of my desk leg, hitting the phone on the top right of the phone; pretty much directly above the forward facing camera...
As a result the glass of the screen cracked which means that the phone, touch-screen, and LCD are all fine, but with a nice spider-web of cracked glass on it
I broke it on saturday gone, and thinking that Orange insurance wouldn't be open on a bank holiday weekend, I didn't call in until today (tuesday). Apparently the insurance policy of Orange that I took out only covers damage if you report it within 48 hours, so that won't work. Fortunately Orange said that I could get a replacement for £760 :S
I've seen the bits on ebay that I need, and I have no problem with opening up the phone to fix it myself, but I've had to send the phone back already for it vibrating constantly, and I don't want to eff my warranty 3 months into my contract...
Anyone know the best place to get this fixed for the cheapest price that would keep my warranty intact?
Cheers guys, you've already helped me a great deal (I troll here pretty much everyday )

why not call orange again, saying you did it that morning?? Always worth a try
I've never had a bad experiance with orange insurance!
Jake

I would do but that stinks of insurance fraud... I feel like a criminal as it is, as I couldn't remember the times when the incident occured, and the guy on the phone called me out as I apparently sent messages when I would have noticed that the phone was broken.
Gagh, I'll wait a month, punch it, and then call again
Cheers for your reply

check this out:
http://mobile.brando.com.hk/prod_detail.php?prod_id=03867

Just call up and say it happened last night.
Theyre a bit funny about certain things.. like it won't cover deliberate carelesness or if alcohol was involved. Your paying for the insurance so make use of it..

Biggest independent repair centre for HTC in the UK (Wimbeldon), quote for touchscreen exchange (glas only, lcd working). Warranty you have to check, since most of the screens inside are covered with "void" stickers.
"The cost to repair the device is £89.99 ex VAT plus £6 return postage.
OUR AVERAGE TURNAROUND TIME FROM WHEN WE GET THE DEVICE TO CONTACTING YOU FOR PAYMENT IS 48 HOURS EXCLUDING WEEKENDS AND PUBLIC HOLIDAYS
WE ALSO OFFER A WALK IN SERVICE IN OUR SERVICE CENTRE IN WIMBLEDON.(IF THIS IS A SERVICE YOU REQUIRE PLEASE CONFIRM SO WE CAN ENSURE YOUR REPAIR CAN BE DONE WITHIN 2 HOURS)
If we cannot repair the device due to physical or liquid damage there is a £10 fee for the engineers time
If you would like us to undertake the repair for you please download the form called DOWNLOAD REPAIR FORM on the left hand side of the link below
http://www.turnonyourmobile.com"

Cheers guys, I'll sort it on insurance shortly. Gonna make sure my story is straight first though this time.
Thanks for the information on how to get it repaired, £89.99 ex is quite a lot considering its just a pane of glass. I could get the hacksaw out and take out one of my windows

young blade said:
check this out:
http://mobile.brando.com.hk/prod_detail.php?prod_id=03867
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Click to collapse
OHHH i like this i think i will get this my case has a few scratches that really Bothers me.. i hope it fits Perfect.. do you think this is an EASY DIY Job?

i dropped my phone ..caught it by my foot to stop a free fall..n it crashed in the sand...its gt a scratch on its side nw >.<..mb htc sould have made a metal housing becuase it was a rly good thng with my old e61i..i dropped it in rough places many times bt the freaking thng only has a teeny weeny scratch..

For those who are browsing this thread...
You need to know that HD can be as fragile as carrying a big wafer biscuit in your pocket
So you need to be extreeeemly careful and there in not even one chance allowed.

SorX14 said:
Right, as I'm a pillock I 'slept' with my phone listening to music, and during the night I pinged the phone off my bed which caught the edge of my desk leg, hitting the phone on the top right of the phone; pretty much directly above the forward facing camera...
As a result the glass of the screen cracked which means that the phone, touch-screen, and LCD are all fine, but with a nice spider-web of cracked glass on it
I broke it on saturday gone, and thinking that Orange insurance wouldn't be open on a bank holiday weekend, I didn't call in until today (tuesday). Apparently the insurance policy of Orange that I took out only covers damage if you report it within 48 hours, so that won't work. Fortunately Orange said that I could get a replacement for £760 :S
I've seen the bits on ebay that I need, and I have no problem with opening up the phone to fix it myself, but I've had to send the phone back already for it vibrating constantly, and I don't want to eff my warranty 3 months into my contract...
Anyone know the best place to get this fixed for the cheapest price that would keep my warranty intact?
Cheers guys, you've already helped me a great deal (I troll here pretty much everyday )
Click to expand...
Click to collapse
48 hours - insurance.
The reason this clase exists is to avoid paying you out if you phone late. The insurance suffers no prejudice is you ring one minute late or one day late or even a month late. So obviously the only reason is to limit claims. This is unfair. If you challenge this clause undr the UCTA legislation you will almost certainly win in the small claims court.

Stronger than you might think
My wife dropped my HD on a concrete floor in a supermarket - without its case - when it was a month old. It went down with a hell of a crack but suffered NO damage whatsoever. Miracle.

everyone's nightmare aka where to get a new hd2 housing & screen (pics included)?

don't ask me how it happened, i'm just telling you that you can't rely on the HD2 drop test video on youtube... if someone knows a good place that will make my hd2 look like a new one again, please tell me!

Holy crap!!

Good luck on finding a new housing and screen. Might as well chalk this up as stupid/careless/accident and just get a new one.

pitchbend your not the only one mine was picked up by UPS yesterday afternoon and is off to HTC for repair.
When I first phoned the helpdesk hadn't even received the price list off the service centre. I had to phone them up the next day and then wait for Lee to call me back
Spares are like rocking horse crap at the moment and the only people that seem to have them are HTC's service centres.
I've been quoted £140 luckily the insurance will pay

pitchbend said:
don't ask me how it happened, i'm just telling you that you can't rely on the HD2 drop test video on youtube... if someone knows a good place that will make my hd2 look like a new one again, please tell me!
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Click to collapse
Haha... Sorry for laughing, im not laughing at you. try to fix it under guarentee and say it happend wwith you thumb and pressed too hard or something
(its probaly not working that way but you can try, ''no'' you alreddy have and ''yes'' you may get)
Or maybe u can say: ''i have no idea how this happend, but i saw supicious little creatures jumping on the screen when i left my phone on the table at night''
This maybe sounds hillarious but i have said this one time when my SE w810 had a broken lcd. They said they done it for free because the funny make up story

Have you called HTC? Should be under warrenty? Not many other options...good luck.

Somehow I don't think throwing your phone off the ground will be covered by warranty!
Either pay the repair costs, or fork out for a new one I'm afraid.
I suppose you could buy a new one - and keep that one for 3 months until spares are available... then eBay it!

Do you people not have insurance on this phone?
Really, at £550 a pop, I would assume insurance would be a VERY sensible option.
And how the hell did you smash the bottom of that screen in?! Looks like someone stood on it.

madindehead said:
Do you people not have insurance on this phone?
Really, at £550 a pop, I would assume insurance would be a VERY sensible option.
And how the hell did you smash the bottom of that screen in?! Looks like someone stood on it.
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Click to collapse
Maybe it's just me, but I've never purchase any insurance for any of my phones. The last phone I've had was a $700 Diamond when it first came out. I check to make sure I have my phone on me at all time. NO. MATTER. WHAT. I've grown to the point where I'm very paranoid when I step out of my car and didn't feel the phone in my pocket. Everywhere I go, I make sure the phone is in a secure spot (ie, carrying case) if not, I will make sure it's in an enclosed pocket (front pants pocket). Don't ever put your phone on your shirt pocket or anywhere with an opening because when you bend over to pick up something...BAM!! Just simple reminders that many tend to overlook. It's just a higher level of awareness when you spend an upward of $700-$1000 for a phone.

hi,
first of all a big 'sorry you', i know how it feels when a brand new toy dies.... i think spareparts are not available at this early time after release. and the glas is maby a part of the display itself wich makes it expesive. so best will be to send to htc for repair.
DracoDrake said:
Or maybe u can say: ''i have no idea how this happend, but i saw supicious little creatures jumping on the screen when i left my phone on the table at night''
This maybe sounds hillarious but i have said this one time when my SE w810 had a broken lcd. They said they done it for free because the funny make up story
Click to expand...
Click to collapse
and if you want to try this, than you should send thme a copy of the book 'the wee free man' (i attached a picture of the cover), to proove your words .
regards mad.

to say that must be heartbreaking has to be the understatement of the year... lots of dude's don't bother with phone insurance but have you thought about claiming of your house and contents? If you have it the excess fee will surely be less than the cost of outright replacement...
yours in deepest sympathy

I'd go online and purchase some insurance, wait a few weeks and...

Thats nasty mate, I feel for you!
Insurance is all well and good but as with any insrance company the do not like paying out, you have to chose your words very carefully when telling them how it happened!

Know how you feel.
Oh,
That picture sent a shiver down my spine . Looks like the dog's been at it!
Year before last I got my shiney TytnII Christmas Eve, and trod on it Christmas morning. Certainly wasn't feeling seasonal after that.
Regards

When you are 16 years old, and owning a $1000 Sharp IQ8300M with 128KB RAM, and repairing your bike's tyre with a bucket of water to find the hole in the tyre, and you drop your $1000 dollar gadget in the bucket while bending over,
you will never, ever , ever ever put your phone in some risky place again. Ever. Ever.
My god the trauma hasn't gone! Anyone seen such device on ebay,
I need me one to get over it ...I just realized that..

That's disturbing.
You really need to put a NSFW or 18+ tag on something like that.

Whats a good place/company to get these insured? (in uk)

HSKalay said:
Whats a good place/company to get these insured? (in uk)
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Click to collapse
Got mine insured through 'Supercover' - £9.99 per month covers my HD, and the wife and brother in law's iphones. Think (for the gadget mad) they do a 5 gadget cover for £14.99.
Feel your pain - my HD was replaced within 3 days of getting it thanks to an unzipped pocket.
Good luck with it!
EDIT - here's their link if it's any use
http://supercoverinsurance.com/gadget-insurance.php
EDIT - the wife has suitably informed me that Supercover now do the underwriting, and you need to go through a broker. Link attached
http://laptopinsurance.org.uk/gadget.htm

This site http://cnn.cn will get it, but it's still to early you need to be patient or rich. they are based in Hong kong I've bought a cover once and got it in three weeks (good quality).

hi,
while surfing the net im stumble upon this honkong guy , i dont know everything about them, and never bougth something from them. but they offer the frontglas with the touchscreen, so if someone is in need for it, this may help.
mad.

Broken LCD screen

So yesterday 9/26 I'm at work with my streak secured in my pocket. Did only 2 things stand up and sit down for the first 4 hours i've been at work. Usually checking my phone every second I get because I love looking at it and the responses I get from passersby.
this day I did not take it out until my first break and I had a BIG surprise installed for me. Screen was white on one side and black on the other. WTF!!!
Second glance the screen is cracked into a V from the bottom middle. So all my coworkers are feeling my pain and asking what's going to happen now.
I called Dell immediately and advised the rep that my phone is LCD screen is cracked but the Gorilla is fine (she laughed). She said I'm out of my "30 day don't ask don't tell" replacement warranty. So WTF... She put in a ticket to get me a replacement by Mon or Tues. I'm "patiently" waiting right now.
Good new then Bad news and worse news... Replacement will be sent (good). If you wanted to repair your phone unfortunately it in Hungary (bad). Replacement will be done, however, if deemed by the warehouse that it was broken by carelessness then I will have to pay out of pocket for the replacement (which by the way is a refurbished).
So what the HELL folks. What should I do? take the chance with taking their replacement and they say it's my fault (and it's not phone NEVER seen the floor) and possibly having to front another $550 or find a way to repair it?

Sam thing happened with mine. broke in my pocket while standing up. I knew when it happened cause i heard a little click that sounded like plastic. I was inside my 30 day warranty period and just returned it. For me it comes as a phone first so i need to be able to have the device in my pocket. If it just has the lcd broken they wont deem it your fault. If there is any external damage then they will say it was your own fault. I say send it back. The worst that will happen is they will say you need to pa for it. If they $550 for a refurb say no and just buy a brand new one again if so choose. Or buy something else like the captivate. While i certainly miss the 5" screen, The 4" screen of the captivate doesnt really take a whole lot a way. Although the Captivates GPS doesnt work worth a ****. Miss that the most from my streak.

brycestejskal said:
Sam thing happened with mine. broke in my pocket while standing up. I knew when it happened cause i heard a little click that sounded like plastic. I was inside my 30 day warranty period and just returned it. For me it comes as a phone first so i need to be able to have the device in my pocket. If it just has the lcd broken they wont deem it your fault. If there is any external damage then they will say it was your own fault. I say send it back. The worst that will happen is they will say you need to pa for it. If they $550 for a refurb say no and just buy a brand new one again if so choose. Or buy something else like the captivate. While i certainly miss the 5" screen, The 4" screen of the captivate doesnt really take a whole lot a way. Although the Captivates GPS doesnt work worth a ****. Miss that the most from my streak.
Click to expand...
Click to collapse
Well I got my phone today and its NEW!!!... quick service I like that. Just waiting for my return label. And I was thinking the same thing if there's no damage to the exterior of the phone how could it be my fault.
I can NEVER go back to a 4inch screen. Just too small LOL. Especially after all the crap I talk to everyone else and their phones I have to strike back with the Streak.
As for the Captivate... Hmmm IDK.. I don't too much like it. Might go with the Vibrant or HTC HD7 and put Android on it once XDA figures it out. DUAL Boot.
But thanks for the advice.... Oh yeah.. why don't you have the streak anymore?

personally mine slips into my suit jacket fine, never bother placing it in my trouser pocket. (yup trousers not pants only superheroes where their underwear ontop!)
glad you got it replaced tho, best to find a suitable case i suppose.

streakNmyPants said:
So yesterday 9/26 I'm at work with my streak secured in my pocket. Did only 2 things stand up and sit down for the first 4 hours i've been at work. Usually checking my phone every second I get because I love looking at it and the responses I get from passersby.
this day I did not take it out until my first break and I had a BIG surprise installed for me. Screen was white on one side and black on the other. WTF!!!
Second glance the screen is cracked into a V from the bottom middle. So all my coworkers are feeling my pain and asking what's going to happen now.
I called Dell immediately and advised the rep that my phone is LCD screen is cracked but the Gorilla is fine (she laughed). She said I'm out of my "30 day don't ask don't tell" replacement warranty. So WTF... She put in a ticket to get me a replacement by Mon or Tues. I'm "patiently" waiting right now.
Good new then Bad news and worse news... Replacement will be sent (good). If you wanted to repair your phone unfortunately it in Hungary (bad). Replacement will be done, however, if deemed by the warehouse that it was broken by carelessness then I will have to pay out of pocket for the replacement (which by the way is a refurbished).
So what the HELL folks. What should I do? take the chance with taking their replacement and they say it's my fault (and it's not phone NEVER seen the floor) and possibly having to front another $550 or find a way to repair it?
Click to expand...
Click to collapse
I'll sell you one, £150.00

Well I'm back on track. Called AT&T within an hour I was unlocked and ready to streak again. Oh how I missed my StreakNmyPants
Sent from my Dell Streak using XDA App

Pre-ordered, received, loved, 5 days, corner drop

Hi to that love the GSIII,
Got my on Friday, I could not find a case I liked so I started shopping around.
Today at lunch, the phone took a 30" drop from a table, the display is going bad.
Any "constructive" ideas that might help me out?
Kind Regards,
Jim
[email protected]
:crying:

If there's no noticeable physical damage int he corner you could probably send it in as a defect. And why on earth you not put at least a case on the damn thing, regardless of looks. I almost want to tell you that you deserve it.

Ya think Ill definately get the Insurance.

Try returning it to wherever you got it from and hope they accept it
Otherwise you can pay Samsung to fix it for you or order parts an DIY
Do you have insurance? If so then they may give you one with a deductible fee
I am very disappointed by the s3 build quality, why couldn't they design a durable phone like s2
Sent from my iPhone using Tapatalk

JimJep said:
Hi to that love the GSIII,
Got my on Friday, I could not find a case I liked so I started shopping around.
Today at lunch, the phone took a 30" drop from a table, the display is going bad.
Any "constructive" ideas that might help me out?
Kind Regards,
Jim
[email protected]
:crying:
Click to expand...
Click to collapse
Poor guy. Well, the obvious is that this is a case of cracked LCD. However, my next question would be where did you buy it? If you opted in for Best Buy's Black Tie, you could get that repaired/replaced at no charge (with the exception of your monthly payment you pay). If not, Asurion will charge $125 deductible.. or the service centers are $99 last time I looked (I've been out of the repair game a few months).
If the crack isn't evident (because it is har dot tell in the image) where you can see the crack of the LCD (not the glass of the digitizer, as that appears to be fine) but the spider web effect of the LCD... the store might unknowingly exchange it. Personally, I'd be honest with them. I had a defective EvoLTE that I was waiting to swap when three days before S3 release I dropped it and cracked the corner of the digitizer. Best Buy was kind enough to exchange me anyway, simply because I spoke up and said what happened.
Best of luck to you!

Actually most places will still let you add on the insurance since its still under the 30 day window. Just wait it out a few days and then see about getting it fixed.

Did you cry yourself to sleep that night?

Ouch... I'd probably be depressed if I was you lol. But hopefully you'll get a replacement. Good luck
sent from my GALAXY SIII

Omg... I would of died. I literally took the case off my phone, opened this thread, and then put the case back on..
#CoolStoryBro

I would've cried too, I almost had a drop today at work and my life flashed before my eyes. I don't have a case on mine, the beauty of it is too nice to cover. I will give you all permission to say I told you so if/when I drop my phone.

check out step 11
http://www.ifixit.com/Teardown/Samsung-Galaxy-S-III-Teardown/9391/2
and and lcd/digitizer combo on ebay....275 ouch.
http://www.ebay.com/itm/Samsung-Gal...767?pt=LH_DefaultDomain_0&hash=item231e50bbaf
best bet claim insurance, 199 deductible(assuming since s2 variants are still 199)
http://www.wireless.att.com/learn/en_US/pdf/wireless-phone-insurance-deductible-schedule.pdf

Thanks to all these I dropped my S3 threads that are starting to popup I got a 30% off coupon at square trade and bought a ADH warranty.

The problem is that the att stores do not have them and you will have to ship it off I believe. In any event, a hassle. For those of you that get your phone go to ATT or wherever and slap a case on it You have 30 days on the case also. So what if it is not your ultimate case. Protect the phone! It is slippery!
I have mine in a TPU case (8 bucks) and a neoprene sleeve I've had for a while.

hawkeye2188 said:
I would've cried too, I almost had a drop today at work and my life flashed before my eyes. I don't have a case on mine, the beauty of it is too nice to cover. I will give you all permission to say I told you so if/when I drop my phone.
Click to expand...
Click to collapse
diztronic.com sells a semi-transparent grippy matte case for $10. Brand is highly regarded.
I get mine sometime this week, but I don't have a phone yet. I'll post pics.

Damn man, that sucks. I'm gonna baby the hell out of my phone, if I ever get it, until my Incipio Silicrylic Dual Pro arrives in a few days

I dropped it :(

Hi All,
Being the hilarious guy that I am, I decided that it would be a good idea to jump out and scare the [email protected]#% out of my little sister whilst outside.
Of course she throws her hands up in the air, subsequently knocking the phone out of my hand. Case (led view that doesn't light up anymore) immediately separated from the phone and the screen landed face first on the concrete. Followed shortly by a "that's what you get for scaring me".
Few scratches around the center of the screen but the main issue is the bottom right corner just below the back button. Seems to have taken the brunt of the impact. So missing a chunk with cracks running along and it's already driving me mad.
I'm assuming that some of you may also have creative ways to smash your screens, so what's the best bet with getting this repaired? Any ideas on cost? I'm assuming just a screen replacement.
Cheers!

Funnily enough mine lost a chip and then cracked in exactly the same place - from a drop of less than 2ft Fortunately mine was covered by insurance and I got a replacement phone. In the UK I believe the cost of replacing the glass is in the upper £200s as the screen needs to be replaced as well as the glass because they are bonded together...

I've gotten quotes ranging from $200-$450 .. but not sure where to even begin with finding a reliable source to get the screen replaced. Starting to think this whole curved screen thing was a bad idea.

First phone I've ever accidentally damaged. I'd thought the cost would be around £200 but I've no idea where to look to sort this either. What a pain!

mmotti said:
First phone I've ever accidentally damaged. I'd thought the cost would be around £200 but I've no idea where to look to sort this either. What a pain!
Click to expand...
Click to collapse
You must have a local mobile repair shop, look in town centres or markets

I recommend UBREAKIFIX..they have lots of stores in the US..the phone is still fairly new and repairs are not supported by many third party companies..I recently got mine changed ..brand new but its quite expensive ($409) but I got the phone back in about 4 days and it's brand new again. ��Your only other option is calling Samsug directly for repairs if your warranty is active.

cracked my screen too am currently fighting with samsung US to have it fixed, it's crazy they first told me that they can't do it (since it's the international variant not sold in the US, "parts are different and they don't have the right ones" though I doubt the screens are different). Then another said that they should be able to fix it and since then I keep sending them paperwork that they request to see if they even can fix it but they never receive it... A bit frustrating experience...

One option is to sign up for Samsung's phone cover and then send it to them for repair, OR, just have Samsung repair , I think the cost is 275 - i.e. assuming its a US phone, and not an "Out of Region" one - in whic case, you're SoL. I bought mine on Amazon from a seller who advertised "International Warranty" - which I assumed meant global warranty. After dropping my phone and cracking the screen, I found out International meant, sending the phone away internationally to the region it came from. Samsung US refused to repair "out of region". My phone was, of all places, from Egypt - which worked out beautfully for me, had a clleague from Cairo who was going back for vacation. Sent it back wiht him, and got the phone back, as good as new for a US$ equivalent cost of US$284. A massive f**k up, but I paid 700 for the phone, so, still not bad.

Will is still be waterproof after screen replacement, I'm hearing it won't be unless repaired by Samsung themselves.

Get flat screen next time. More easy to repair and cheap to repair.
Like galaxy S7 normal not edge

Lesson learned dont scare ur sister karma is a *****

TraumaTiger said:
Will is still be waterproof after screen replacement, I'm hearing it won't be unless repaired by Samsung themselves.
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Click to collapse
As far as I know the IP rating comes about by coating internal parts rather than preventing water ingress via sealing, so the phone should still be resilient (note, I didn't use the word 'waterproof' ... before or after a screen replacement).
I don't think Samsung warrant any damage by water anyhow so its a moot point.
Lesson ... don't take it under water!