dell replaced my streak - Streak 5 General

so i broke my dell streak a month ago, the screen cracked. and when i called dell a month ago they said im sorry but thats not under our warranty and cant be fixed your only option would be to buy a new one. so i said screw dell im buying a captivate. now a month later i see the streak just lying around and decided to call up. i ask first if its still under warranty, they said it was and whats the problem. so i told them the screen cracked. this time they told me that it certainly is under your warranty and they ll send me a brand new one in 3-5 days. so my question is why a month ago they couldnt replace it and now they can instead they made me waste 200 dollars on a new captivate? which btw is very good.

Cause the warranty replacement process is like a crap shoot. If at first you don't succeed, try your luck again.
Sent from my Dell Streak using XDA App

I just purchased my Streak less than two weeks ago. It came with 2 stuck pixels(one bright green in the center of the screen) and then developed 2 dead pixels as well. I called Dell and had my new replacement the next day. They sent a whole new retail package and said to keep all the original accessories and ship back only the phone. Very impressive service and very friendly. The only issue I had was they forgot to send a return label and it was harder and took longer to get that than it did the phone. They did mention after the first 30 days are up they send out refurbs instead.

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Finally have my phone back

Hey all,
I broke my phone over 4 weeks ago now, it was sent off for repair on the 31st of August to the HTC repair center in the UK.
The screen was fine, however the LED underneath was broke and I couldnt see the screen (2 white lines on it). This cost me £120 to repair - where I was told in the vodafone shop by a woman (who didnt even know what the phone was) that it would probably cost £40 - I didnt get my hopes up on that though xD
Now exactly 4 weeks later it has arrived in perfect condition, it had a scratch on the back which seems to have been polished out as it is now barley visible which is nice of them.
So yeah, just a little bit of information for people sending their phones off
Now its time to install a rom
oh my god, it took a month for them to fix it?thats pretty shabby service, mine went last week, if it aint back by friday and i will be pissed and on the phone!
good to hear your phones in good shape but 4 WEEKS!!!, thats pretty piss poor service if you ask me. im in the same boat as OrionCarl, sent mine last monday and they recieved it tuesday, how long does it take to flash a phone...?. i've already been on the phone yesterday and was told to call again tomorrow if my ticket/tracking hasnt changed. really want my phone back.........
I got mine back last week after 2 months of repair. It got crushed in a car door and was actually bent, with cracked LCD and glass. The chap in the TMobile store actually laughed at me and said it was a hopeless case, but Fone Doctors on London Bridge Station came through. New LCD, Digitizer (and possibly mainboard) for £140.
The insurance companies must hate this.
£20-30 excess and brand new phone the next day.
HTC repair in the UK (not far from where I live) are unbelievably shabby, failed to notify me that they would charge me for a repair which should have been covered under warranty so that if I had just waited they'd have destroyed my phone, not return it but destroy it!
well i called back today, as told on monday and was told to call again on friday if the repair status doesnt change by then. the guy said there was a huge backlog of broken phones to fix. really crap service !!!
mine still says repair, service does seem shabby sadly, will ring tomorrow and have a moan, if I left my custmomers waiting for parts for a month, i wouldnt have a job!!!!
As stated in trading standards repair centers have 28 days to repair or replace a phone if it runs over this time scale then you have the right to demand a replacement handset 28days is deamed as reasonable time scale for a repair. If you got it from a network shop eg o2 there repair center will do it as quick as they can but if its not bk by 28 days you will be sent a refurbed handset which is sometimes better than a repair.
Sent from my Desire HD using XDA App

Cracked Streak Screen...Dell cant fix

so my streak just broke. it fell out of my pocket and hit the ground and cracked the screen. i call dell and ask if they can repair andd they tell me at this moment they have no repair center for the streak, so i have to buy another one. but im not going to buy another, im just going to at t and getting a samsung captivate... Any thoughts????
Thoughts about you buying a Captivate?
Thoughts about the whole situation...is there any thing I can do to get my streak replaced or something and if switching to the captivate would be a good move
Sent from my Nexus One
it really sucks that they can sell a device with no repair options for the customer to pay for I have registered a complaint with my credit card compnay about the purchase with no service options. They stated to me that they had no repair center for the streak i asked them how do the justify the one year warranty with no repair option. i so miss my streak been dead as **** for a week.
yea they told me the same thing, no repair center. how can that be possible.
Oh! I am shocked. The company that is run by Mr. Accounting Irregularity himslef, the king of crappy capacitors, Michael Dell, is taking money for extended warranties to a product that they cannot repair anywhere. This is truly unexpected.
Just say no to Dell!
http://www.economywatch.com/in-the-...ss-practices-documented-in-lawsuit-05-07.html
http://www.huffingtonpost.com/2010/07/22/dell-paying-100-million-t_n_656234.html
ohly smoke! that is sad...............
look on the bright side. you can get a new dell streak now for under $500 with tax through dell
http://www.logicbuy.com/deals/dell-streak-5-inch-touchscreen-android-smartphone/23638.aspx
If it's a guarantee problem they replace it without any quibbles, if it's not you'll just have to wait. The Streak is flying off the shelves faster than they can make them so there are no spare parts available just now. Eventually you'll see parts start appearing and then maybe Dell will start a repair service.
So do you think that eventually they will be able to repair a cracked screen or not
Sent from my Nexus One
I think just what I posted... maybe.
yea but the cracked screen specifically, would it be possible to fix
Writing now from the cracked screen streak as well. Dropped it this evening from the height of about 1.5m to the concrete, right across London abercrombie and fitch. The screen is all covered with spiderweb of cracks but works flawlessly as LCD board survived without any issues. The chassis of the phone proved itself to be rigid armed there is only one scratch mark right where the impact took place. Everything works, when I dropped my streak a friend of mine was calling, so I just lifted it up and answered the call and only after I finished I burst into tears going to carphone warehouse tomorrow, hopefully they will replace the screen for me.
Damn. Still so painful.
Sent from my Dell Streak using XDA App
jsalamy said:
it really sucks that they can sell a device with no repair options for the customer to pay for I have registered a complaint with my credit card compnay about the purchase with no service options. They stated to me that they had no repair center for the streak i asked them how do the justify the one year warranty with no repair option. i so miss my streak been dead as **** for a week.
Click to expand...
Click to collapse
I just got a letter back from Amex with an RMA number for dell. They are refunding the total amount of the streak to me.
Dell replaced mine without a problem
I called Dell tech support and they forwarded me to Dell mobility who indicated that Dell will replace the cracked screen with a FREE once in a lifetime replacement. Further they paid all the shipping for the cross-shipment.
Two days later I had my replacement unit in my office, and on Monday I will send them back my broken one. I used the Dell PC Suite to back and restore all my data and I am happy as a clam.
Needless to say, I didn't even take the new item out of the box until I had bought my new Otterbox!
Dell Rocks! (On this one at least.) Nice customer service experience guys.
Since all Streak's bought from Dell include a 1 year warranty, why not just tell Dell it won't power on anymore (or something that makes them believeit's a defect covered under warranty). Mine came with something like a 1 day exchange, so by the time you get a replacement and mail back your broke Streak, there is nothing they can do about it. That way you could even blame whatever company they tell you to use for shipping.
Sent from my Dell Streak using XDA App
Dell is sending me another phone
It sounds like Dell will send you one new phone. I told them my screen cracked. I was asked if I dropped it and said yes. It also sounds like the replacement phone will still have 1.6 and will be locked. I was also told that all the phones will be updated by the end of Dec. My screen wasn't that bad, I wonder if I should have waited. All and all I am pertty happy.
Cracked screen!
Hi,
I have also crakced my screen - well my 1 yr old son did!
I have just emailed O2 asking if they do repair them. As I have no insurance, I am expecting to pay up to £150.
Like above, I can use the touch controls too, but just have the bottom all smashed up and waiting to cut my finger-tip!
Anyone had their screen replaced from UK? How much did it cost?
Thanks!
I posted an ebay link in another thread (don't remember which). Actually it's not a link but an item number you can search. you can order replacement screens/glass and it comes with DIY instructions on replacing it.
neotarum said:
Hi,
I have also crakced my screen - well my 1 yr old son did!
I have just emailed O2 asking if they do repair them. As I have no insurance, I am expecting to pay up to £150.
Like above, I can use the touch controls too, but just have the bottom all smashed up and waiting to cut my finger-tip!
Anyone had their screen replaced from UK? How much did it cost?
Thanks!
Click to expand...
Click to collapse
I cracked my screen and took it to carphone warehouse. They quoted me £39 to repair it and sent it off but when I went to pick it up they just gave me brand new one.
Thanks guys for the quick responses! I will get back if/when fixed.
Sent from my Dell Streak using XDA App

Quality of replacement screens

I am now a member of the "I dropped my damn phone" club. Landed face down right on top of a piece of gravel.
I have searched for and found a few sources for reasonably priced digitizers/screens and have a few concerns. I've read here and a few other places that the ones we find as consumers may be rejects from HTC. Several forums mention light leaking from the lower buttons (home/menu/back/search) and response issues.
Anyone done a replacement and found these issues? If you are satisfied with the replacement, care to share your source?
Weird that you mentioned light leaks... my first Aria had small pin hole dots beside the search button and under the menu button... drove me nuts in low light areas.
As far as the replacement screen... I dropped my phone 3 weeks ago, and got a replacement in the mail the next day from ATT. The insurance is worth it.
Good luck!
Sent from my Liberty using XDA App
jbizz said:
As far as the replacement screen... I dropped my phone 3 weeks ago, and got a replacement in the mail the next day from ATT. The insurance is worth it.
Click to expand...
Click to collapse
What did you tell ATT? I tried calling in to get my phone replaced. The mistake I made was adding the insurance after I dropped it, so they were not able to help me out. It happened last month. I read through ATT, they will not replace the phone if you dropped it accidentally, and the cracked screen is not preventing it from functioning properly. I want to call again and say I just dropped it so I could get a replacement. Any incite on what to say?
I got sooo lucky...well, I should find out by Tuesday. I called AT&T to see about having their repair place do the screen replacement. They advised me that I had purchased insurance and all would be taken care of (relieved/surprised). They transferred me to the repair place and they said I didn't have insurance. Got transferred back to customer service they said they screwed up when the told me that I had insurance. You bet they screwed up...long story short, they confessed that they "misled and misinformed me" and that all would be taken care of. They entered the insurance purchase as of day 1 and all I have to pay is the deductable. New phone shipping overnight (no extra charge) and they don't want the old one.
I'm still going to replace the digitizer, keeping it for me, my wife shall get the new one for Christmas!
One key factor in the negotiation is that they misled me and that I was about to go buy her a new android device anyway. Their misleading and misinformation encouraged me to consider a different device from a different carrier. That is what made them "correct their mistake" and "take care of me". I got lucky. As long as the new device makes it to my door!
I just told them my phone took a fall for the worse, explained to them the digitizer still worked, and that the screen was just really shattered! The were like okay, we will get you one out today.
Wont replace it if you "accidentally" drop it? WTF?
Sent from my Liberty using XDA App
Wow, it did not even take 5 minutes. I just called and told them I dropped it, and so I should be expecting a replacement in the 2 business days. thanks jbizz
Duckread -nice story, I do not recall them asking me if to ship out the cracked phone. hope i do get to keep it though
Yeah, you need to send the busted phone back... I sent mine back rooted! Oops! Hahah
Sent from my Liberty using XDA App
i dropped mine,and i had to fill out some form and get it notarized, anyone else have to do this?

Sad Day For My Dell Streak

Well I Was Getting Ready For Work Last Nite And My Streak Fell From My Pocket To My Bed And Now I Have To Get A Replacement Which Is $249 From Dell...This Sucks But I Will Pay It Because I Love My Streak...Below Is The Picture Of My Screen. Sad Day For Me
Damn that sucks, have you called dell to see if they'll repair it under warranty?
Sent from my Dell Streak using XDA App
It fell onto your bed? My God, these things must be delicate. I've owned all HTC's for a while, and have dropped them on concrete repeatedly with barely a scratch...
Sent from my Dell Streak using XDA App
@fone_fanatic yes i called them and they told me i have to pay $249 for a replacement. It havent even been the full 30 days of having this phone as i bought it december 23.
@slaydog yea either its delicate or my bed is hard lmao
I've had mine replaced twice already... Just rooted, deleted some gps files...called and said gps didn't work and bam, new phone
Replacement
I was taking a video of my daughter outside and I guess she did not want her picture taken. She knocked the phone out of my hand and it dropped on its corner. I got LCD bleeding and Dell replaced the phone. I hate that dell (or at&t) drags its feet on the US update but their tech support has been great. This was well after the 30 days. I bought the phone from Dell the week it came out, not sure if they have a different warranty then if you bought at best buy.
Yea Idk But They Told Me 249....I Mite Call Back Tomorrow And Give Them A New Story And Mayb They'll Send Me A Free One...Im Miserable Without My Streak :/
can't really tell from the pic, but is it just the screen? Or did it fook itself(won't power up, etc)?
I have heard many story where the streak broke and was replaced free of charge. I think u should call again, I work at a call center and it all about who you get for most things.
Sent from my Dell Streak using XDA App
They keep a record of ask calls relating to your service tag, but it's worth a call. I did the same as you and dropped it out of my bed. They replaced it for free no qualms.
They do ask where you got it from though so if you got it on a contract it may be different.
Sent from my Dell Streak using XDA App
@sukemecuke yes its on just nothing shows a black screen and sumtimes goes white
@yasir_jan87 yea ima call in a while but i think they kept a record of it as they asked my service tag number
@gregianos yea i think they go by where you purchased it from because thats the first thing they asked me lol
Dell is replacing mine because the screen contrast has gotten messed up, but When I Called the first thing they asked is where I bought it from and the second I said from them they said ok we'll send you a new phone right away no problem, but I think if you bought it from somewhere else your experience may be different and many people across many forums have commented on the diffrence in treatment from Dell based on where they bought the phone.
i have gotten mine replaced twice before... first one was faulty and the second one i tried to install streakdroid without root and both times i was able to convince them to send me a new one. just keep calling them till they agree to replace it for free.
imperial_patrick said:
i have gotten mine replaced twice before... first one was faulty and the second one i tried to install streakdroid without root and both times i was able to convince them to send me a new one. just keep calling them till they agree to replace it for free.
Click to expand...
Click to collapse
Didn't know it's possible to brick the phone by installing streakdroid? I thought it is still possible to use clockwork recovery.
@Op is that a case? Your streak had a case and it still broke?
U Know What Dj-Van... I Have An Otterbox Case For It But Got Tired Of My Streak Feeling So Huge So I Took It Off The Same Day It Broke(Earlier That Day) :/ My Phone Never Dropped Until I Took The Case Off....What Luck lol

Worth doing a warranty over give me your thoughts?

My back button has a creak and it's getting on my nerves. I got this thing new about 45 days ago and with the stories of people getting crappy phones in return.....thoughts?
Sent from my Dell Streak using Tapatalk
If it is a white Streak, then yes! Do the warranty! I just got mine a month ago after waiting for almost two months because they had to wait to make more. I dont know about the black ones, but if its white then youll be receiving a brand new phone with all accessories.
Do the warranty through dell and not the provider. If it's on rogers make sure you call dell canada. If you're somewhere else, good luck and I hope you unlock it.
I got mine done three months after I bought it because the power button stopped working. If yours is rooted, run qdltool over it to avoid any rma risks.
thanks guys yea this thing being 45 days old shouldnt be doing this. i would imagine...Yea its an unlocked streak. Yea im thinking i would run qdl then not sure what 351? it came with 347 build.

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