My back button has a creak and it's getting on my nerves. I got this thing new about 45 days ago and with the stories of people getting crappy phones in return.....thoughts?
Sent from my Dell Streak using Tapatalk
If it is a white Streak, then yes! Do the warranty! I just got mine a month ago after waiting for almost two months because they had to wait to make more. I dont know about the black ones, but if its white then youll be receiving a brand new phone with all accessories.
Do the warranty through dell and not the provider. If it's on rogers make sure you call dell canada. If you're somewhere else, good luck and I hope you unlock it.
I got mine done three months after I bought it because the power button stopped working. If yours is rooted, run qdltool over it to avoid any rma risks.
thanks guys yea this thing being 45 days old shouldnt be doing this. i would imagine...Yea its an unlocked streak. Yea im thinking i would run qdl then not sure what 351? it came with 347 build.
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i've been fighting with HTC to get my Nexus exchanged for two weeks now, i finally got them to agree to exchange my rooted phone (paid to have dust issues fixed, came back worse then before) but since then the AT&T version of the Nexus has been released.
so, what i'm curious about is getting an AT&T replacement device to replace my T-mobile phone since i'm on AT&T.
has anyone tried this? had any luck?
100% chance you can request it.
Something less than 100% that they'll actually let you switch.
That was terrible, but funny and true.
I would just try to talk to them real nice and sweet and if you don't get the ok the first time. Call back the next day, then the next day, then the next day. After a week or so then finally ask for a supervisor if you havn't talked to one yet... In about 2 weeks you should have the Final Final Final answer.... Who know, it is worth a try and a few hours of your time.
There is pretty much zero chance they'll let you switch. They're 2 different part numbers with 2 different internals.
That's like sending back your computer with a Core 2 Duo and asking for a Core 2 Quad back. Well... sort of...
crazy talk said:
i've been fighting with HTC to get my Nexus exchanged for two weeks now, i finally got them to agree to exchange my rooted phone (paid to have dust issues fixed, came back worse then before) but since then the AT&T version of the Nexus has been released.
so, what i'm curious about is getting an AT&T replacement device to replace my T-mobile phone since i'm on AT&T.
has anyone tried this? had any luck?
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How much did it cost to have the dust issues fixed? They just sent me a replacement phone and I sent my original rooted N1 with dust issues back today. I'm wondering if they will check to see if it is rooted and make me pay to fix the dust, make me pay for two phones, or allow my to send back the replacement and forget anything ever happened.
OK, I just got off the phone with Bell and they are giving me the standard 4-6 weeks answer. I usderstand that's the answer they have to give, but in real-world instances, how long is it taking?
I've been reading assorted places and seeing an average of 2 weeks.
What aobu tyou? How long did it take to get your REPAIRED or REPLACED (please specify) phone back?
Thank you for your help in keeping my sanity. I'm losing it here without my phone.
I'm here in Nova Scotia Canada
6 weeks replacement for freezing
same day (today) for back button not working..
gman11 said:
I'm here in Nova Scotia Canada
6 weeks replacement for freezing
same day (today) for back button not working..
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out for 6 weeks and they ended up just replacing it?
ugh.
that's rough. i'm having a hard time after 2 weeks!
If mine ever breaks and it will take longer than 2 weeks to fix or they're on total backorder my plan is to try and get them to replace it with a Desire Z. Same value phone, but I can find my way home from the Bell store using the GPS
It was 6 weeks for the new one to come in.so I still had my old one to use till then.
Sent from my GT-I9000M using XDA App
Will bell repair your phone if you bought it from them but are currently on a different provider?
My clumsy G/F dropped my phone and broke the screen and I would like it replaced ... lol.
I see you can buy the screens on ebay for 60$, can't be to hard to replace..
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I would rather pay someone else to do it TBH, I have replaced a ton of iPhone screens but I've seen videos of the AMOLED and its like fused to the glass.
groaner said:
OK, I just got off the phone with Bell and they are giving me the standard 4-6 weeks answer. I usderstand that's the answer they have to give, but in real-world instances, how long is it taking?
I've been reading assorted places and seeing an average of 2 weeks.
What aobu tyou? How long did it take to get your REPAIRED or REPLACED (please specify) phone back?
Thank you for your help in keeping my sanity. I'm losing it here without my phone.
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8 days for me I guess I'm quite lucky
I'm going to the Bell store tomorrow if not Friday.
I'll let you know how it goes.
They said 6-8 weeks for me and im in Guelph, its like 30 mins from where that FutureTel place is.....and the sad part is i had to pay to send it out, since i bought it 2nd hand $100.....lame. im planning on selling this phone though as i wanted a physical keyboard phone like my old one motorola milestone.
in BC replacement of the main board took 2 weeks. Looks like they replaced mine with a refurb since some twat got nail polish or something on the SD card holder.
Less than 2 weeks for me, but the phone wasn't repaired so I don't know if that counts. I sent it for the broken GPS. They factory reseted my phone and that's it. Of course it didn't solve my GPS problem.
They told me 6-8 weeks too. It took then one.
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zshakespeare said:
They told me 6-8 weeks too. It took then one.
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It has been 5 weeks since mine went out,
Still don't have it back
2 weeks for me, internal SD card replaced, in Victoria BC
Had internal SD card problem. Took 3 weeks to finally get a replacement.
Are they offering up a loaner at least?
Mine was from Craigslist (never again). Installing OCLF killed an already buggy as hell phone running 2.2. Flashed the hell out of it for weeks, then eventually called around 3rd party repair shops. JP Cellular fixed it in 2 days and cost $72 w/ taxes. Which is less than my Bell bill for the month it sat dead on my desk. I believe its been 3 weeks after the repair. All is well, stock FW and no mods.
they said 4-6 weeks, but called me up in just over a week to have my phone picked up. said they replaced the mainboard.
so i broke my dell streak a month ago, the screen cracked. and when i called dell a month ago they said im sorry but thats not under our warranty and cant be fixed your only option would be to buy a new one. so i said screw dell im buying a captivate. now a month later i see the streak just lying around and decided to call up. i ask first if its still under warranty, they said it was and whats the problem. so i told them the screen cracked. this time they told me that it certainly is under your warranty and they ll send me a brand new one in 3-5 days. so my question is why a month ago they couldnt replace it and now they can instead they made me waste 200 dollars on a new captivate? which btw is very good.
Cause the warranty replacement process is like a crap shoot. If at first you don't succeed, try your luck again.
Sent from my Dell Streak using XDA App
I just purchased my Streak less than two weeks ago. It came with 2 stuck pixels(one bright green in the center of the screen) and then developed 2 dead pixels as well. I called Dell and had my new replacement the next day. They sent a whole new retail package and said to keep all the original accessories and ship back only the phone. Very impressive service and very friendly. The only issue I had was they forgot to send a return label and it was harder and took longer to get that than it did the phone. They did mention after the first 30 days are up they send out refurbs instead.
Well I Was Getting Ready For Work Last Nite And My Streak Fell From My Pocket To My Bed And Now I Have To Get A Replacement Which Is $249 From Dell...This Sucks But I Will Pay It Because I Love My Streak...Below Is The Picture Of My Screen. Sad Day For Me
Damn that sucks, have you called dell to see if they'll repair it under warranty?
Sent from my Dell Streak using XDA App
It fell onto your bed? My God, these things must be delicate. I've owned all HTC's for a while, and have dropped them on concrete repeatedly with barely a scratch...
Sent from my Dell Streak using XDA App
@fone_fanatic yes i called them and they told me i have to pay $249 for a replacement. It havent even been the full 30 days of having this phone as i bought it december 23.
@slaydog yea either its delicate or my bed is hard lmao
I've had mine replaced twice already... Just rooted, deleted some gps files...called and said gps didn't work and bam, new phone
Replacement
I was taking a video of my daughter outside and I guess she did not want her picture taken. She knocked the phone out of my hand and it dropped on its corner. I got LCD bleeding and Dell replaced the phone. I hate that dell (or at&t) drags its feet on the US update but their tech support has been great. This was well after the 30 days. I bought the phone from Dell the week it came out, not sure if they have a different warranty then if you bought at best buy.
Yea Idk But They Told Me 249....I Mite Call Back Tomorrow And Give Them A New Story And Mayb They'll Send Me A Free One...Im Miserable Without My Streak :/
can't really tell from the pic, but is it just the screen? Or did it fook itself(won't power up, etc)?
I have heard many story where the streak broke and was replaced free of charge. I think u should call again, I work at a call center and it all about who you get for most things.
Sent from my Dell Streak using XDA App
They keep a record of ask calls relating to your service tag, but it's worth a call. I did the same as you and dropped it out of my bed. They replaced it for free no qualms.
They do ask where you got it from though so if you got it on a contract it may be different.
Sent from my Dell Streak using XDA App
@sukemecuke yes its on just nothing shows a black screen and sumtimes goes white
@yasir_jan87 yea ima call in a while but i think they kept a record of it as they asked my service tag number
@gregianos yea i think they go by where you purchased it from because thats the first thing they asked me lol
Dell is replacing mine because the screen contrast has gotten messed up, but When I Called the first thing they asked is where I bought it from and the second I said from them they said ok we'll send you a new phone right away no problem, but I think if you bought it from somewhere else your experience may be different and many people across many forums have commented on the diffrence in treatment from Dell based on where they bought the phone.
i have gotten mine replaced twice before... first one was faulty and the second one i tried to install streakdroid without root and both times i was able to convince them to send me a new one. just keep calling them till they agree to replace it for free.
imperial_patrick said:
i have gotten mine replaced twice before... first one was faulty and the second one i tried to install streakdroid without root and both times i was able to convince them to send me a new one. just keep calling them till they agree to replace it for free.
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Didn't know it's possible to brick the phone by installing streakdroid? I thought it is still possible to use clockwork recovery.
@Op is that a case? Your streak had a case and it still broke?
U Know What Dj-Van... I Have An Otterbox Case For It But Got Tired Of My Streak Feeling So Huge So I Took It Off The Same Day It Broke(Earlier That Day) :/ My Phone Never Dropped Until I Took The Case Off....What Luck lol
Recently, I bought a used Verizon galaxy tab on ebay. I haven't gotten a chance to activate it but I've been using it for a couple of days and just noticed today there is something wrong with the screen on the upper left hand corner. It's really noticeable when the screen is black. It's some kind of dead pixel spot thing... The person said it was only a month old so I assume it is still under warranty. Can I take it somewhere to get a new one or get it fixed since it's obviously a hardware defect?
Check to see if the seller registered it. If he did, you will not be able to transfer the warranty. Might want to think about returning it... If the dead pixels were not mentioned in the auction notes, he'll Have to refund.
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How do you register it? The guy that sold it to me was very nice and I'd rather not have to return it.
Head to Samsung website...also, maybe ask the seller for original receipt. If it's around a month old, you might be able to talk Samsung into an exchange for having a defective unit. (unit...hehe )
http://www.samsung.com/us/support/account/regist
Thanks again for the info. The person hadn't registered it yet so I was able to register it and send it in for repair. Turns out it wasn't a cluster of dead pixels but instead a bleeding screen. Still waiting for it to come back. Does anyone whether they send a new one or do they just fix the old one?
Most times they try and repair the damaged / defective model. If it can't be repaired, they will replace it. Seems you might have lucked out in buying this used one. Prolly gonna end up with a brand spankin new Tab for cheap! Keep me posted, am curious to see what they do.
Sent it in a week and a half ago and am still waiting for it to come back. They received it last Thursday so I hope it comes back soon. I'll update the thread once it arrives. Has anyone else ever sent anything to Samsung for repair?
it. said:
Sent it in a week and a half ago and am still waiting for it to come back. They received it last Thursday so I hope it comes back soon. I'll update the thread once it arrives. Has anyone else ever sent anything to Samsung for repair?
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Yep. I sent in my Tab because it wouldn't wipe/reset properly. It took 4 days to get there, and then 8 days for it to ship back to me. Another 3 days to get it back. They covered everything (including the lousy ground shipping, Ugh) and it appears to work great; even a bit faster than before.
student.driver said:
Yep. I sent in my Tab because it wouldn't wipe/reset properly. It took 4 days to get there, and then 8 days for it to ship back to me. Another 3 days to get it back. They covered everything (including the lousy ground shipping, Ugh) and it appears to work great; even a bit faster than before.
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Awesome! Samsung just shipped it back today so it should be here in a few days. Can't wait! I wonder if it will be the same one I sent in or if it will be a new/refurbished one. I'll let you guys know when it arrives.
Got the Tab back a couple days ago. They sent me back the same one but they replaced the screen. The process took a while but I'm pleased with the outcome. Thanks for all the help guys!
^ coo good thing u weren't stuck with a defective tab