Database Users

Bell Mobility repairs - how long did yours take?

OK, I just got off the phone with Bell and they are giving me the standard 4-6 weeks answer. I usderstand that's the answer they have to give, but in real-world instances, how long is it taking?
I've been reading assorted places and seeing an average of 2 weeks.
What aobu tyou? How long did it take to get your REPAIRED or REPLACED (please specify) phone back?
Thank you for your help in keeping my sanity. I'm losing it here without my phone.

I'm here in Nova Scotia Canada
6 weeks replacement for freezing
same day (today) for back button not working..

gman11 said:
I'm here in Nova Scotia Canada
6 weeks replacement for freezing
same day (today) for back button not working..
Click to expand...
Click to collapse
out for 6 weeks and they ended up just replacing it?
ugh.
that's rough. i'm having a hard time after 2 weeks!

If mine ever breaks and it will take longer than 2 weeks to fix or they're on total backorder my plan is to try and get them to replace it with a Desire Z. Same value phone, but I can find my way home from the Bell store using the GPS

It was 6 weeks for the new one to come in.so I still had my old one to use till then.
Sent from my GT-I9000M using XDA App

Will bell repair your phone if you bought it from them but are currently on a different provider?
My clumsy G/F dropped my phone and broke the screen and I would like it replaced ... lol.

I see you can buy the screens on ebay for 60$, can't be to hard to replace..
Sent from my GT-I9000M using XDA App

I would rather pay someone else to do it TBH, I have replaced a ton of iPhone screens but I've seen videos of the AMOLED and its like fused to the glass.

groaner said:
OK, I just got off the phone with Bell and they are giving me the standard 4-6 weeks answer. I usderstand that's the answer they have to give, but in real-world instances, how long is it taking?
I've been reading assorted places and seeing an average of 2 weeks.
What aobu tyou? How long did it take to get your REPAIRED or REPLACED (please specify) phone back?
Thank you for your help in keeping my sanity. I'm losing it here without my phone.
Click to expand...
Click to collapse
8 days for me I guess I'm quite lucky

I'm going to the Bell store tomorrow if not Friday.
I'll let you know how it goes.

They said 6-8 weeks for me and im in Guelph, its like 30 mins from where that FutureTel place is.....and the sad part is i had to pay to send it out, since i bought it 2nd hand $100.....lame. im planning on selling this phone though as i wanted a physical keyboard phone like my old one motorola milestone.

in BC replacement of the main board took 2 weeks. Looks like they replaced mine with a refurb since some twat got nail polish or something on the SD card holder.

Less than 2 weeks for me, but the phone wasn't repaired so I don't know if that counts. I sent it for the broken GPS. They factory reseted my phone and that's it. Of course it didn't solve my GPS problem.

They told me 6-8 weeks too. It took then one.
Sent from my GT-I9000 using XDA App

zshakespeare said:
They told me 6-8 weeks too. It took then one.
Sent from my GT-I9000 using XDA App
Click to expand...
Click to collapse
It has been 5 weeks since mine went out,
Still don't have it back

2 weeks for me, internal SD card replaced, in Victoria BC

Had internal SD card problem. Took 3 weeks to finally get a replacement.

Are they offering up a loaner at least?

Mine was from Craigslist (never again). Installing OCLF killed an already buggy as hell phone running 2.2. Flashed the hell out of it for weeks, then eventually called around 3rd party repair shops. JP Cellular fixed it in 2 days and cost $72 w/ taxes. Which is less than my Bell bill for the month it sat dead on my desk. I believe its been 3 weeks after the repair. All is well, stock FW and no mods.

they said 4-6 weeks, but called me up in just over a week to have my phone picked up. said they replaced the mainboard.

Limited Edition 10.1 Glass Separation - What to do?

Hello all. I guess by now you have heard of the glass separation issue with the I/O Limited 10.1 Galaxy Tab?
If not, see hxxp://androidcommunity.com/displays-breaking-on-galaxy-tab-10-1-google-io-limited-edition-20110527/
I was just wondering if others have experienced this yet and what can be done about it?
The upper right corner is the only concern I have on my unit. It is not that bad now, but what about a month from now. Can I glue it myself?
Your thoughts? Thank you all.

I got the same issue. I am about to call Samsung support about it.

fgarcia25 said:
I got the same issue. I am about to call Samsung support about it.
Click to expand...
Click to collapse
Can you post your results with Samsung?
Thank you

Mine was separating pretty badly on the top left and right corners. I called Samsung on the number on the bottom of the tablet; they opened a repair ticket and emailed me a UPS prepaid label to send it back.
A week later UPS delivered a replacement unit. One corner is ever so slightly not flush but it's nowhere near as bad as it was and I'm just going to live with that.

Did you get back an IO tab?
Uplinked through my mind

I'm so glad this thread is here. I didn't even know this was an issue/problem. My only concern is will Samsung send me a replacement while I'm working and living overseas in China? Moving in 3 weeks.

reply
yay pie said:
Mine was separating pretty badly on the top left and right corners. I called Samsung on the number on the bottom of the tablet; they opened a repair ticket and emailed me a UPS prepaid label to send it back.
A week later UPS delivered a replacement unit. One corner is ever so slightly not flush but it's nowhere near as bad as it was and I'm just going to live with that.
Click to expand...
Click to collapse
Was it again an i/o special edition?

Yes, it was an I/O model. Came in the exact same packaging and everything, just like when I pickd up the first one at I/O.

Has this issue gotten worse for those who have it? I recently purchased a 'used' IO Tab from someone and when I got it I specifically checked for screen separation and noticed none.
Only a few hours into using it I noticed the bend above the port to charge the device. Now I have to make a concious effort not to hold it on that side.
So, did it only get worse, or should I be through the worst at this point and it'll just be a little 'off' from now on out?

I also had that problem, i called them 2 weeks ago and they helped me get a replacement unit, which just arrived yesterday. But the replacement has the screen coming out of the body of the unit worse than the one i sent in. I think it just has a deep manufacturing flaw. Im not even gonna bother sending it in again. a 2 week wait without the tablet just to get another with the same problem... It works fine either way so might just be worth it to hold onto it.

aamzalag said:
I also had that problem, i called them 2 weeks ago and they helped me get a replacement unit, which just arrived yesterday. But the replacement has the screen coming out of the body of the unit worse than the one i sent in. I think it just has a deep manufacturing flaw. Im not even gonna bother sending it in again. a 2 week wait without the tablet just to get another with the same problem... It works fine either way so might just be worth it to hold onto it.
Click to expand...
Click to collapse
Well that sucks. I wonder if it's only present in the IO Limited Editions (haven't noticed any complaints from the NYC purchasers). I guess we'll find out in a matter of days.

Retail tab owner here
I bought mine in union square, and I have been monitoring a possible glass separation very carefully. I am happy to report my tab has so far been unaffected by this issue..

Keep in mind all that the Google I/O tabs where all hand made vs the ones being sold now. From my understanding they are fixing the issues. I got my labels just Friday because I got busy. Should be sending mine out tomorrow. Will give you all update on what happens.

fgarcia25 said:
Keep in mind all that the Google I/O tabs where all hand made vs the ones being sold now. From my understanding they are fixing the issues. I got my labels just Friday because I got busy. Should be sending mine out tomorrow. Will give you all update on what happens.
Click to expand...
Click to collapse
Please do keep us posted. I'm interested. AnandTech worried me saying the retail version had a better panel.
Sent from my GT-I9100 using XDA Premium App

I'm UK based.*
I called the number on the back of the tab and at first the guy told me that I couldn't get it shipped back to the UK. I asked him to double check and he came back and said that in fact they could send it back to me.*
I gave him my address and all the information and he repeated it back to me and said to wait for the ticket email to confirm.*
When I got the email it didn't have the right address - it obviously was not liked by their system as the road address and town where right but the state was Texas!*
I am also not clear on if I am meant to ship it to them or they are going to pick it up.*
I will call them back shortly and try to sort out the address and clarify but has anyone else spoken to anyone in support about an international return and repair? And if anyone had a direct email for someone at samsung support so I can send them my address in typed form that would be really helpful! Thanks.*

So I called Samsung back and they pushed through the shipping for me.
It turns out their system does have the correct address but the email sent out wasn't formatted for international addresses so that is why it was messed up.
I have scheduled my UPS delivery for Friday (tomorrow)... I didn't include the original box - I wrapped the galaxy tab in lots and lots of bubble wrap and put it in another box as I wanted to keep the original box if I ever decide to resell it in the future and I wasn't sure if I would get the box back.
I just hope that I don't get another new tab back which has the same fault - but I can't complain about Samsung's customer service. They were very very helpful and very very fast! I mean they are paying for international shipping to the US and back again so I am happy

Spinstorm said:
So I called Samsung back and they pushed through the shipping for me.
It turns out their system does have the correct address but the email sent out wasn't formatted for international addresses so that is why it was messed up.
I have scheduled my UPS delivery for Friday (tomorrow)... I didn't include the original box - I wrapped the galaxy tab in lots and lots of bubble wrap and put it in another box as I wanted to keep the original box if I ever decide to resell it in the future and I wasn't sure if I would get the box back.
I just hope that I don't get another new tab back which has the same fault - but I can't complain about Samsung's customer service. They were very very helpful and very very fast! I mean they are paying for international shipping to the US and back again so I am happy
Click to expand...
Click to collapse
Fantastic news man. Keep us posted please. Looks like I'll have to send mine in someday soon.
Sent from my GT-P7510 using XDA Premium App

I had the screen separation problem as well. I called up Samsung and after numerous calls I was able to ship mine to Samsung and have it replaced. I just received the tablet yesterday and it came with a completely different build than the one I received at Google IO. One difference was that I didn't have the option to select the stock Android wallpapers like I had with my previous unit. The only option I had for wallpapers were ones that Samsung provided. The build didn't seem as "buggy" as the one I got at Google IO but it's a little disconcerting that there are so many builds of 3.0.1 for the same device from the same manufacturer. Also I swear the device seems thicker than the one I got at Google IO. I'll need to compare it with my friend's iPad 2 to be sure.

oracleicom said:
I had the screen separation problem as well. I called up Samsung and after numerous calls I was able to ship mine to Samsung and have it replaced. I just received the tablet yesterday and it came with a completely different build than the one I received at Google IO. One difference was that I didn't have the option to select the stock Android wallpapers like I had with my previous unit. The only option I had for wallpapers were ones that Samsung provided. The build didn't seem as "buggy" as the one I got at Google IO but it's a little disconcerting that there are so many builds of 3.0.1 for the same device from the same manufacturer. Also I swear the device seems thicker than the one I got at Google IO. I'll need to compare it with my friend's iPad 2 to be sure.
Click to expand...
Click to collapse
How long did the process take? How's the build quality on the new unit?
Sent from my GT-I9100 using XDA Premium App

[Q] How has Samsung handled your RMA request?

Has anyone bought a Nexus 10 from a place other than the Play store and had to RMA their device? I am curious as how Samsung's service is in terms of getting a replacement unit out to you. Getting a replacement unit from Google is pretty simple but is it as easy to get one from Samsung? Do they attempt to fix the device (for example, if you had light bleeding) or do they send you out a new unit?

Bad service.
ayman07 said:
Has anyone bought a Nexus 10 from a place other than the Play store and had to RMA their device? I am curious as how Samsung's service is in terms of getting a replacement unit out to you. Getting a replacement unit from Google is pretty simple but is it as easy to get one from Samsung? Do they attempt to fix the device (for example, if you had light bleeding) or do they send you out a new unit?
Click to expand...
Click to collapse
I bought mine from walmart and thought my battery was bad. I called samsung and it was painful to say the least. They transferred me 5 times. Once they sent me to google cause they said they didn't handle nexus products. Google sent me back to them I picked the wifi only option and they told me again it was a google product I told him I just got transferred back by google. He sent me to the manager who again tried to tell me they didn't deal with nexus products. So I told them my problem and told them I felt the battery was bad. He finally just said okay I'll put in a ticket for you to send it to Texas (I believe he said, wasn't really listening as I felt I should have just got a new one). He said the process would take somewhere from 2-3 weeks. I said forget I'll just deal with the bad battery until I can buy one and replace it myself.

The shipping process with Samsung is much the same except that it takes multiple transfers on the phone to find someone that has a screen that can do an RMA ticket on the device. My problem is that in doing the work they don't really make sure they solved the problem you had. I had my screen replaced and they put a worse screen in with four corners of large light bleed and they even managed to scratch up the back of my device. I was upset to say the least and had to ship it back for them to fix their shoddy workmanship. On top of that... I sent mine back on the 16th and it didn't get opened until 2 days after arrival. As of a week ago it has been sitting on hold waiting for parts. So its been in Samsung's hands now for 2 weeks and no word on when they will get whatever parts they need in stock or ship it back. When you ship they pre pay a 2 day air ups label and send it back 2 day air as well. Hope to get it back reasonably soon as the device has been out of use now for over a month. First trip took about two weeks total. Second trip who knows.
BTW, I did buy mine from play but was tired of worse RMA replacements. Everything was perfect on mine other than a little dimming along the camera edge of the screen and a dead pixel.
Sent from my often RMA'd Nexus 4, So that I can use the one I'm using now when I get the 6th and hopefully final one.

Asus RMA experience an adventure

Hello guys,i sended my tablet 2 times for the grounded touchscreen issue many of you know ,first time my tablet returned after 2 days at the repair center and the center didn't done anything to it,just a hard reset.
So I Send the tablet back for a second time ,this time the tablet was there over 20days,this time they replace a "usb board" so i thought problem fixed,today i got my tablet and it came with the same problem.... but this time more horrible with with missing touches all over the upper middle part of the Screen when it's not grounded and that's not enough,i was shocked when i saw the service damaged the frame of my tablet!! ,seems like someone did try to open it with a screwdriver and the frame has a damaged/broke part on the top right ,i called the service center and told them that the problem hasn't fixed still! and specially for the damaged they service did on the frame! and i did send a picture of it ,they told me they will make a new RMA and i will send it tomorrow AGAIN.
My adventure continues,i used to be a very big supporter of Asus... has anyone experience anything similar? please let me know ,or any suggestion guys

They have had mine for 4 weeks.........

I just got my tablet back day before yesterday. It took exactly 2 weeks from the time I sent it. I was having an issue with the USB port. It wouldn't charge or connect to my pc while the tablet was turned on. It would charge when it was powered off and the computer could see it while in fastboot mode. So I was able to return it to stock and relock the bootloader.
I don't know the details of what was repaired. Is that documented somewhere? I did setup up an account with ASUS. I actually started the whole RMA process online. Never actually spoke to a person. For the most part it was pretty painless other than not having a tablet for 2 weeks.

Here are videos i took after this second repair to see the problem is still here https://www.youtube.com/watch?v=60oysCFNopk
https://www.youtube.com/watch?v=HZVRJD4omEU
and this is what they do to my tablets frame,which i had in amazing condition since day one with case and screen protector View attachment 2691497

I RMAd mine because the micro USB port was intermittently working. It took them 4 weeks to decide not to fix it, and send me what they claim is a new one..........

ruskastud said:
I RMAd mine because the micro USB port was intermittently working. It took them 4 weeks to decide not to fix it, and send me what they claim is a new one..........
Click to expand...
Click to collapse
so they send you a new unit?

It's definitely a different tablet. It looks good, but who knows if it's actually new........
Sent from my Nexus 7 using xda app-developers app

ruskastud said:
It's definitely a different tablet. It looks good, but who knows if it's actually new........
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
You asked for a new unit? You didn't have an option for take your money back?

ruskastud said:
It's definitely a different tablet. It looks good, but who knows if it's actually new........
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
I didn't ask for a new unit. I thought mine was going to get repaired. They chose not to repair it, and send me a "new" one. I wasn't asked or given any other options.......
Sent from my Nexus 7 using xda app-developers app

My heart goes out to anyone struggling with this tablet. I waited weeks and tried updates but it never helped. Customer service was of no assistance. I've read nothing but horror stories on sending in these units. Luckily I was able to correct my issue with Ts11 fix. I am now seeing people have problems with it messing up again.
Highly considering selling my unit online while it's working and washing my hands of the situation.
Just remember no matter what the company, the squeaky wheel gets the oil. Be patient, kind, not rude, and persistent. You may have to make ten phone calls but eventually they will get tired of it and help.
I am glad to read that someone in this thread actually got Asus to send them a replacement. I would like to know what condition it's in and if you've had any problems with it yet???
Sent from my Nexus 7 using Tapatalk

dimcreed22 said:
Hello guys,i sended my tablet 2 times for the grounded touchscreen issue many of you know ,first time my tablet returned after 2 days at the repair center and the center didn't done anything to it,just a hard reset.
So I Send the tablet back for a second time ,this time the tablet was there over 20days,this time they replace a "usb board" so i thought problem fixed,today i got my tablet and it came with the same problem.... but this time more horrible with with missing touches all over the upper middle part of the Screen when it's not grounded and that's not enough,i was shocked when i saw the service damaged the frame of my tablet!! ,seems like someone did try to open it with a screwdriver and the frame has a damaged/broke part on the top right ,i called the service center and told them that the problem hasn't fixed still! and specially for the damaged they service did on the frame! and i did send a picture of it ,they told me they will make a new RMA and i will send it tomorrow AGAIN.
My adventure continues,i used to be a very big supporter of Asus... has anyone experience anything similar? please let me know ,or any suggestion guys
Click to expand...
Click to collapse
Wow, at least you got an RMA!!!
I know this is off topic but does relate to what you say...
I have tried RMA for a 3 mother boards over the years. The last motherboard, about 6 months ago... They never compelted the RAM process, they never sent an email confirmation, nothing. I emailed multiple times and they said they have no RMA. Then out of the blue the email with RMA number. This was after many attempts on the website. So I send said motherboard back to asus thinking it was an issue with the power capacitors (I am very knowledgeable when it comes to mother boards). Keeping in mind, it was still under warranty, they email me back saying that there are scratches around the CPU mounting holes that are causing the issue and its $180 to fix.
Then they dremmeled down even further to "show" me, totally ruining the board.
I have other stories too... That match yours as I only use Asus motherboards on my PC Builds... But that is matching your story. They made product worse and then told me its not under warranty.
Asus is a great manufacturer but the customer service is horrid.

My Nexus 7 is @ Asus atm.
They received it today and sent me an email.
It'll take up to 7 - 10 business days before I know something...
I got 2 big red dots/smudges in/on my screen (on dark backgrounds)...

Panja said:
My Nexus 7 is @ Asus atm.
They received it today and sent me an email.
It'll take up to 7 - 10 business days before I know something...
I got 2 big red dots/smudges in/on my screen (on dark backgrounds)...
Click to expand...
Click to collapse
I had those to I found out it was from to much pressure on the screen
Sent From Ville Candykat

Flashalot said:
I had those to I found out it was from to much pressure on the screen
Sent From Ville Candykat
Click to expand...
Click to collapse
Serious?!
I received my Nexus around a month ago.
Can't remember if I had them before but always using the Nexus with care...

Panja said:
My Nexus 7 is @ Asus atm.
They received it today and sent me an email.
It'll take up to 7 - 10 business days before I know something...
I got 2 big red dots/smudges in/on my screen (on dark backgrounds)...
Click to expand...
Click to collapse
I also am experiencing the same problem. It irritates a lot while watching movies.
Sent from my Nexus 7 using Tapatalk

I just got mine back from Asus repair.
They replaced the LCD panel in my Nexus.
The 2 red smudges are gone but... I got 1 dead pixel back.
Phoned Asus support but apparently 1 dead pixel is within the legal margins here in NL and they cannot help me with this problem.
So long story short: 2 red smudges within a month of purchase, Asus replaced LCD, smudges gone, dead pixel instead.

I have never been to a service center until I start using tablets made by ASUS.
The very first time I went to their service center is because I got a Transformer Prime (TF201) that bricked itself when updating the official firmware! They took about a week to repair and the motherboard is replaced. I didn't have time to give a thorough check as they are about to close the center (I went after work). When I got home, I check the condition again and found out that the frame is loosen and scratched. What's worse, this new motherboard made me unable to unlock the tablet when I have decided to go cyanogenmod, I had to send it to RMA (RMA for what is obviously a software issue) again in order to get it unlocked.
I swore I'll never buy any ASUS product again.
Despite the hatred towards ASUS, Google Nexus once again draw me back to ASUS. As much as I believe in Nexus brand, ASUS once again made me disappointed (obviously I've the same touchscreen issue). However, I'm hesitated as to whether I should send it to RMA or not. I don't want to have a tablet in physically good condition that come back with a loosen and scratched frame.
This issue don't just made me hate ASUS more, it also made me starts doubting my previous thinking that "Nexus is a good brand" to buy.

Bootloop, LG and Farewell

Well, it's happened on Monday. Was using my phone and bloop....screen goes off and that's the last time it worked. Gradually got to the stage where it wouldnt even loop but my 5x is dead. RIP.
So, being out of warranty and all I sent an email to LG to see how much it would cost to repair. Reply came back with a series of questions but no "reply to" address. That's one way of hiding from the problem I suppose. For a company to try and avoid their responsibilities for a screamingly obvious hardware flaw is way out of order. At least Samsung had the guts to put their hands up.
Sharing this as part of the grieveing process in a way for the old Nexus devices. Had a 4, a 7 and then a 5x. The Pixels came out but when I saw their price tags and the setups it just reeked of apple (excuse the bad swearing language). Very sad really for someone who rarely went a whole week without the simple process of changing rom or setup or kernel but that was the beauty of the Nexus ethos.
Since Monday evening I have been the owner of a Moto G5 Plus. Only charged it three times since getting it. Ads are part blocked in stock, it's nippy and am moving on with my life post nexus. Trouble is it's still on 7.0 but not a big issue for me.
Anyway, thanks guys and gals for the good times. LEarnt a lot about android, poor customer service and build quality from LG and made some good friends (and enemies) on here.
Keep happy

My 5X also died from last Sunday.... I sent my phone to authorized service (Procordia in Greece). I'm waiting now when the phone will be fixed (changing motherboard).

So I know you already moved on to the G5 plus, but you should see about getting it repaired. Then you could always keep on hand as a .spare device. Mine bootlooped (a second time) well out of warranty but I filled out the RMA request on LG's website (didn't talk to anyone, just like I did the first time) and they fixed it a second time for free. I don't recall how long they did it for, but they extended the warranty
edit: should point out I'm in the US and it might not go as well in other countries

My nexus died on me yesterday, still have 3 days left in warranty. Filed 2 reports to LG to request a repair and have had no email or anything, its as if my request has vanished. This is utterly ridicolous as I need a phone and I'm currently without one and can't afford anything worth buying. Will have to resort to using my Nokia 1600. Shame on LG for being like this

You should try contacting LG via phone and that might work better. The 5X warranty has been extended to 18 months on a case by case basis since this is a hardware problem. If they won't fix it, all you did was spend time on the call, but if you are eligible to have it fixed, you'd have a spare phone.

These bootloops are getting more and more common as our phone ages. Mine froze and shut down randomly and bricked while using it a few months back. Thankfully I bought mine here in the UK from Carphone Warehouse where I sent it for repairs, got the motherboard replaced, and fixed in one week, for free with the 2-year warranty. It sucks that LG aren't willing to help you guys though.

Mine died on me earlier this year. Luckily I had some backup phones. Using my old 2013 Nexus 5 currently. I can get life from my phone here and then but it freezes and shuts down during the boot animation. I bought mine from someone off craigslist so I doubt I'd have any luck getting it fixed by Google or LG. Too bad parts are hard to come by or I would try and buy a new motherboard and replace it myself. I really do miss using the 5X though. Just got to hold off until the end of the year for the next Pixel.

My Nexus 5X also bootlooped itself to death yesterday. I purchased it January 2016 when my Nexus 5 decided to kill itself. Unfortunately I also bought a 5X for my girlfriend at the same time which I'm expecting to go anytime now. I'm currently using my Samsung Galaxy S II that I bought at launch and is still alive 6 years later. Sucks because the only new phone that looks good to me right now is the LG G6, but I don't trust LG anymore so I don't know what to replace it with. Galaxy S 8 is purdy but I don't want to deal with burn in (like on my GS2). Essential also looks nice but doesn't have a headphone jack so that's out. Might have to go Sony with it's gigantic bezels. :-\
Update: Getting a refurbished replacement from Google. Hopefully by the time this one dies there will be some more appealing replacement options.

My second 5X died few days ago. Good phone bad quality

Mine died today. Warranty expired last October but they are sending me a refurb replacement. I've had it since November 2015 and even Bought it off swappa so I feel fortunate in one way but a phone should last a lot longer than that.

Tulsadiver said:
Mine died today. Warranty expired last October but they are sending me a refurb replacement. I've had it since November 2015 and even Bought it off swappa so I feel fortunate in one way but a phone should last a lot longer than that.
Click to expand...
Click to collapse
Who did you go through? Google or LG? I bought mine from someone off Craigslist but haven't tried asking for a replacement since I've never had any type of warranty. Did you have to show any kind of receipt of buying it or anything or did they just simply say "Ok" and send you a refurbished one? Also, did you call them or email them?

jsgraphicart said:
Who did you go through? Google or LG? I bought mine from someone off Craigslist but haven't tried asking for a replacement since I've never had any type of warranty. Did you have to show any kind of receipt of buying it or anything or did they just simply say "Ok" and send you a refurbished one? Also, did you call them or email them?
Click to expand...
Click to collapse
I went through Google. All they did was ask for and run the lME number. I did not expect anything to come of it but I thought it was worth a try. I chatted online.

Tulsadiver said:
I went through Google. All they did was ask for and run the lME number. I did not expect anything to come of it but I thought it was worth a try. I chatted online.
Click to expand...
Click to collapse
Well I just might do the same. If you bought it from a third party and it died yesterday and your already getting a refurbished one, I think I may have a shot. Good to know. Thanks

Well. Some progress here too.
Decided to give LG a go but as I bought it over ebay they wouldnt entertain any warranty work but gave me their out of warranty people called SBE here in the UK.
Contacted SBE and without any commitment on their behalf the fella said that they would look at it and if its not showing signs of damage and water etc then it should be covered as they have permission to replace faulty motherboards with only postage costs.
So am packing the phone off to them and see what happens. Anybody else experienced this route? Would be worth getting it fixed just to sell the damn thing afterwards.

jsgraphicart said:
Well I just might do the same. If you bought it from a third party and it died yesterday and your already getting a refurbished one, I think I may have a shot. Good to know. Thanks
Click to expand...
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Sure,
the verbage is a bit intimidating saying that they are putting full price for refurbished on hold on your account to see if it is covered by warranty but what they want to do is make sure you didn't run over it or drop it from a ten story building.

Tulsadiver said:
Sure,
the verbage is a bit intimidating saying that they are putting full price for refurbished on hold on your account to see if it is covered by warranty but what they want to do is make sure you didn't run over it or drop it from a ten story building.
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So you have to send the broken phone to them I assume?

jsgraphicart said:
So you have to send the broken phone to them I assume?
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Yes, and then when they receive it and see it's not physically damaged (water, smashed screen) they refund you back the price of the phone. I didn't have to pay shipping either way.

oprah winfrey said:
Yes, and then when they receive it and see it's not physically damaged (water, smashed screen) they refund you back the price of the phone. I didn't have to pay shipping either way.
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It's kind of funny they would even hold onto the price of the phone seeing as the device isn't under warranty and it would be no loss to them. I mean, what would be the scenario where they would actually charge you the amount of the phone?

jsgraphicart said:
It's kind of funny they would even hold onto the price of the phone seeing as the device isn't under warranty and it would be no loss to them. I mean, what would be the scenario where they would actually charge you the amount of the phone?
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They send you the phone right away and give you 21 days to get the bad phone back to them. The hold is to make sure they get an undamaged phone returned to them.

Tulsadiver said:
They send you the phone right away and give you 21 days to get the bad phone back to them. The hold is to make sure they get an undamaged phone returned to them.
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Ah, ok. Well that makes sense then. I thought they would send it to you after they analyzed the damaged one.