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hello everyone
the dell streak has now been out for at least a month and a bit more now....so i am hoping that someone whose had it for as long as a month can help me out.
I live in pakistan and i can buy a dell streak from dell UK and have it delivered to me in Paki land. Now what i worry about is that the phone/tablet is problem free...because sending it back to UK and replacing it under warranty is a big hassle.
I had a n900 and the usb port broke jst under 3 weeks and i have a dead nokia on my hands now and i cant be bothered sending it back to UK. I have been reading problems abt crazy vibrations from the streak is that common? plus i have also read that the battery cover seems to not always fit? 3rdly i have also read that the headpiece where the ear piece is...is not completely flush ? are these issues common on all streaks or jst one offs.
Any kind of help from a heavy user would be highly appreciated.
Ali Noor
Hi Ali
I have had my streak for a few weeks now and I am heavy user. I carry it about with no case and just slide it into my pocket.
I have 0 scratches so far. The bezel does lift up SO SO slightly at the ear piece I'm talking about 2mm. It is not going to cause a problem at all. I would try to take a photo but it really wouldnt show up as its so slight.
I have not had any problems with vibration or the data\charging port. I have had 0 crashes and never need to reset the phone.
@ be_vigilant: Thanks alot for your feedback...I have gone ahead and told my cousin to buy from dell and she'll bring it on the 27th of this month...now the wait begins
I've had a Dell Streak for a week. The longer I have it, the more I love it!
There are no vibration problems and as for the battery cover, nice and stiff, nothing loose or nothing that gets stuck.
Easy to use, good battery, great screen, excellent for internet, and no crashes yet...
@ kanej2006: thanks...i guess the problems are with a very few hand sets...i cant wait now till the 27th of this month...the wait is killing me....plus my cousin will be staying in pak for a mnth so i can use it extensively and if there r any problems then she can take it back and have dell replace it cause they do provide a full year of collect n return. (the only problem will be if she leaves n then it starts to act weird, DHL all the way i guess then lol)
whos selling it in pak ? and where u got it from ? is it unlocked ?
the uk site doesnt sell to other than uk adresses , nor would i think u have a warranty out of uk
@souljaboy: I havent received it yet, it will be with me on the 27th and my cousin who resides in UK has bought it off dell. I doubt the phones available here in Pak and if it is it wont be nearly half as cheap as the one directly from dell UK... an icrap 4 unlocked and simfree 16gb goes for around 1200-1500 USD and thats just plain wrong i guess.
Thats icrap 4 in Pak.
Finaally got it!!!
I have been using the streak for a couple of days now...and i love it more day by day. I had a couple of queries, firstly I wanted to root my streak using androot one click but cant seem to find it in the market. Also I cant seem to find market enabler in the market too (I don't get paid apps in Paki land).
Finally, my streak is on 1.6 at 4399 build. When I used the streak for the first day I had not inserted a sim card in it and I had an update available in the notification area, but since I have inserted my sim card in the streak the update doesn't appear anymore and my streak says its up to date when I try to search for updates manually.
sorry, for all the qs. also my maps app is at 4.1.0 and I read somewhere that 4.4.1 was out as well how do I update maps app?
The dell streak is available in Pakistan for quite a reasonable price: http://homeshopping.pk/
@hatim: thats nice man...are they legit?? anyway I got mine as a gift and nothing beats that
kanej2006 said:
I've had a Dell Streak for a week. The longer I have it, the more I love it!
There are no vibration problems and as for the battery cover, nice and stiff, nothing loose or nothing that gets stuck.
Easy to use, good battery, great screen, excellent for internet, and no crashes yet...
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This is my take as well... the Streak is awesome!
It's cut my laptop usage 50%.
Sent from my Dell Streak using XDA App
CGI_Ram said:
This is my take as well... the Streak is awesome!
It's cut my laptop usage 50%.
Sent from my Dell Streak using XDA App
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@cgi_ram: no doubt this is some sweet hardware.
Also if u know why i cant update my google maps app or software...i am on build 4399.
Sent from my Dell Streak using XDA App
I got a replacement phone!!.....no more problems. I bought the vibrant the first day it came out and the Gps never worked. I tried every fix posted here, flashed different roms, went up on rooftops, etc, it would never get a lock. I called Tmobile customer service last week as I was finally fed up and told them I had a faulty GPS on the phone. They said that qualified as a defect, and as my phone was still under the one year manufacturer warranty, they happily sent me a new handset which I received yesterday. The gps works quite well right out of the box, also the phone seems faster and has no gallery lag like my last one. I can't speak as to the quality of the gps which is of great controversy here, but i'm happy to have it working at all, and fairly accurate so far it seems. I highly recommend to all of those folks out there with non functioning gps....just get a new phone....this is not a cheap device and should function as intended.
Did you flash your phone back to stock before returning it? Just wondering... I've seen some talk of t-mobile not caring about flashed phones, and I'm thinking of having mine exchanged for the same reason.
I got a replacement phone too. Manufactured in November. GPS works without any problems both when I tried it stock and with Nero 1.0. No more ****ing around with it for me!
I have not flashed it back to stock. Tmobile hasn't said anything about rooting and flashing roms voiding the warranty, so I don't think it will be a problem.....I hope
How would I be able to tell the manufactured date on my phone? I dont have it here with me, but just I know when I get home...
Is it possible to attempt to replace the phone within the first year of purchase??
I got my Vibrant at Best Buy.. would I have to go to Best Buy or T-Mobile??
I seem to get some GPS locks and correct positioning ONLY when I use both GPS & Network location options... sooo I'm assuming my GPS doesnt function properly right..?? My GPS alone should be able to locate me right??
I just got my phone replaced through insurance about a week ago and noticed a increased gps lock right away
If you have the update(which everyone should have by now) and gps isnt working still, then yea I would say call it in and get it replaced. I have mine that I got when it first came out and after the update(but then this was also after flashing each and every rom/leak/etc that i went back to stock), gps works fine for me.
Just remember, dont place the phone near any large metal, or magnetic objects, this throws the compass off. And try to be in view of as much sky as possible. Being in the shadow of a building will distort the signal and throw your location/accuracy off.
perron-
You should definitely be able to get decent accuracy/locks/location from the GPS just by itself. Using wireless networks can sometimes help enough that it masks the fact that your GPS performance is sub par. I never have the "Use wireless networks" box checked as it doesn't seem to improve my GPS's performance, and sometimes it seems to hurt it. Use an app like GPS Test to get an idea of how well the GPS is functioning, and make sure you have the wireless networks option turned off.
A quick question---Don't you get a refurbished phone if you get your current phone replaced? That is the way it has always worked with me for the last 13 years with TM. Perhaps you received a refurbished phone mfg in Nov. I am still having GPS situations and have thought about asking for replacement but am concerned that I would receive one worse than what I now have, including hard locked buttons.
They will give you a "new or like-new" phone. Mine was new but it wasn't in a retail package.
my manufacture date is 7/21/2010
my gps seems to work just fine. Thats with wireless networks not checked. sometimes i cant get a lock in a building, but thats not a huge deal for me. My gps stays connected when i get a singal, doesnt wander off the route, and seems to be fairly accurate, within a few feet. I got the phone oct 22, from radio shack.
Just used the GPS Test App;
Indoors
in view 12
in use 5
30ft
Outdoors
in view 12
in use 8-10
18-20ft
I got my replacement Vibrant last week. It was a new phone, complete with original box, battery, two back covers, headphones, instructions, usb cable, charger, and SIM card. GPS works now, locks in seconds and doesn't jump around anymore. I Odined my old phone back to stock, put it in the new box and sent it back to T-Mobile. I kept everything else.
i got my phone from tmobile off contract in august and my gps works but not very well. do i qualify for a replacement?
EDIT: Crap. Never mind, just realized you wrote "original box". I'll call for replacement. Nothing to see here. Move along...lol
monstah_rain said:
I got my replacement Vibrant last week. It was a new phone, complete with original box, battery, two back covers, headphones, instructions, usb cable, charger, and SIM card. GPS works now, locks in seconds and doesn't jump around anymore. I Odined my old phone back to stock, put it in the new box and sent it back to T-Mobile. I kept everything else.
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The one you got, was it on a white box and wrapped in a carton-with-a-window or was it a full retail box?
I received one from insurance (Asurion) and was in a white box and indeed was refurb but all accessories in the box, including both back covers and all (was replacing a Nexus One). Got it replaced by tmo bcause the screen was greenish, and received the replacement one in an identical box, from the same address in TX, no accessories but I'd swear is new, not a single sxratch in the battery area - a telling sign (on the IMEI label under the batt says 10.07 so I assume us the nfg date). The IMEI in the box matched on both phones.
My GPS jumps all over the place, so if you definitely got a retail one, I'll ask for warrabty exchange.
I had gotten a replacement not to long ago was in original box sealed
Sent from my Nexus S using XDA App
barmanham said:
I had gotten a replacement not to long ago was in original box sealed
Sent from my Nexus S using XDA App
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Thanks. Based on both of your posts just called, and will get a replacement. Didn't give me any trouble at all when I asked for a replacement. However, the guy said he had no idea if I would get a new or a refurb... will call tomorrow and whine just in case.
Sent from my Ideos S7 using XDA App
engineer14 said:
i got my phone from tmobile off contract in august and my gps works but not very well. do i qualify for a replacement?
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Should. They sell it. They must guarantee it. Call their cust service. Your IMEI is the key.
Sent from my Ideos S7 using XDA App
mine came in the little white window box, no backplate, battery, or anything else. Maybe it's a refurbish...I don't know, however, it works perfectly and looks brand new.
jstein222 said:
mine came in the little white window box, no backplate, battery, or anything else. Maybe it's a refurbish...I don't know, however, it works perfectly and looks brand new.
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Just like mine #2 (current). Looks and feels new. GPS jumps around when you are static? And have you used the samsung gps reset app thing?
ty
jstein222 said:
mine came in the little white window box, no backplate, battery, or anything else. Maybe it's a refurbish...I don't know, however, it works perfectly and looks brand new.
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Yup, that's how mine came. Manufactured in November and appears to be new in ever respect.
Well I Was Getting Ready For Work Last Nite And My Streak Fell From My Pocket To My Bed And Now I Have To Get A Replacement Which Is $249 From Dell...This Sucks But I Will Pay It Because I Love My Streak...Below Is The Picture Of My Screen. Sad Day For Me
Damn that sucks, have you called dell to see if they'll repair it under warranty?
Sent from my Dell Streak using XDA App
It fell onto your bed? My God, these things must be delicate. I've owned all HTC's for a while, and have dropped them on concrete repeatedly with barely a scratch...
Sent from my Dell Streak using XDA App
@fone_fanatic yes i called them and they told me i have to pay $249 for a replacement. It havent even been the full 30 days of having this phone as i bought it december 23.
@slaydog yea either its delicate or my bed is hard lmao
I've had mine replaced twice already... Just rooted, deleted some gps files...called and said gps didn't work and bam, new phone
Replacement
I was taking a video of my daughter outside and I guess she did not want her picture taken. She knocked the phone out of my hand and it dropped on its corner. I got LCD bleeding and Dell replaced the phone. I hate that dell (or at&t) drags its feet on the US update but their tech support has been great. This was well after the 30 days. I bought the phone from Dell the week it came out, not sure if they have a different warranty then if you bought at best buy.
Yea Idk But They Told Me 249....I Mite Call Back Tomorrow And Give Them A New Story And Mayb They'll Send Me A Free One...Im Miserable Without My Streak :/
can't really tell from the pic, but is it just the screen? Or did it fook itself(won't power up, etc)?
I have heard many story where the streak broke and was replaced free of charge. I think u should call again, I work at a call center and it all about who you get for most things.
Sent from my Dell Streak using XDA App
They keep a record of ask calls relating to your service tag, but it's worth a call. I did the same as you and dropped it out of my bed. They replaced it for free no qualms.
They do ask where you got it from though so if you got it on a contract it may be different.
Sent from my Dell Streak using XDA App
@sukemecuke yes its on just nothing shows a black screen and sumtimes goes white
@yasir_jan87 yea ima call in a while but i think they kept a record of it as they asked my service tag number
@gregianos yea i think they go by where you purchased it from because thats the first thing they asked me lol
Dell is replacing mine because the screen contrast has gotten messed up, but When I Called the first thing they asked is where I bought it from and the second I said from them they said ok we'll send you a new phone right away no problem, but I think if you bought it from somewhere else your experience may be different and many people across many forums have commented on the diffrence in treatment from Dell based on where they bought the phone.
i have gotten mine replaced twice before... first one was faulty and the second one i tried to install streakdroid without root and both times i was able to convince them to send me a new one. just keep calling them till they agree to replace it for free.
imperial_patrick said:
i have gotten mine replaced twice before... first one was faulty and the second one i tried to install streakdroid without root and both times i was able to convince them to send me a new one. just keep calling them till they agree to replace it for free.
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Didn't know it's possible to brick the phone by installing streakdroid? I thought it is still possible to use clockwork recovery.
@Op is that a case? Your streak had a case and it still broke?
U Know What Dj-Van... I Have An Otterbox Case For It But Got Tired Of My Streak Feeling So Huge So I Took It Off The Same Day It Broke(Earlier That Day) :/ My Phone Never Dropped Until I Took The Case Off....What Luck lol
My back button has a creak and it's getting on my nerves. I got this thing new about 45 days ago and with the stories of people getting crappy phones in return.....thoughts?
Sent from my Dell Streak using Tapatalk
If it is a white Streak, then yes! Do the warranty! I just got mine a month ago after waiting for almost two months because they had to wait to make more. I dont know about the black ones, but if its white then youll be receiving a brand new phone with all accessories.
Do the warranty through dell and not the provider. If it's on rogers make sure you call dell canada. If you're somewhere else, good luck and I hope you unlock it.
I got mine done three months after I bought it because the power button stopped working. If yours is rooted, run qdltool over it to avoid any rma risks.
thanks guys yea this thing being 45 days old shouldnt be doing this. i would imagine...Yea its an unlocked streak. Yea im thinking i would run qdl then not sure what 351? it came with 347 build.
This afternoon my DZ decided to die. I checked the phone and then 10 minutes later went to ring my wife and... nothing, phone wouldn't respond to the power button. I whipped out the battery and left it out for 2 minutes but still nothing.
I have since tried plugging in the charger and again nothing, not even the orange charging light. Tried leaving the battery out for 1/2 hour and removing the memory and sim cards and even plugging in the charger with the cards and battery removed, but still nothing.
looks like it's serious.
I have had the phone 11 months, I got it from a little shop (well booth really) that was branded as HTC in the local Westfield shopping centre. The little shop has now disappeared. The phone is sim unlocked and not tied to a carrier. When I dug out the receipt it is in the name of a company called Westcoast Mobile. They have a website (www.westcoast.co.uk) but they seem to be a rather diverse company but not one that sells phones to the public.
Consequently I was planning on calling HTC on Monday to see if I can get the phone sent off for repair. Does anyone know if I'm likely to have problems with HTC or will they be happy to help me?
In the mean time I have dug out my trusty HTC Typhoon which is currently synching my email and charging up. Old phone but it does the job and I love the size and shape of it.
HTC warranty is one yr. Should be ok. I bought mine used so I always fixed mine myself. But you bought yours new.
Sent from my SGH-T989 using xda premium
My suggestion is this:
Try buying a new battery , maybe it will fix the problem
Also if the phone will be recovered , take care of this with buying a new silicon case or something like this. Today my DZ cashed by up to 2M and nothing problem , sceen perfect i got luck.
Also i add if you realy love the phone , and the repair cost is to much , buy one used on ebay like me. I have bought one for 220€ @ 170£ , with 23months of guaranty and it's perfect.
Good luck mate
The Westcoast in your link is a big computer reseller, almost certainly nothing to do with a guy with a mall booth selling mobiles
Sent from my Desire Z running CM7.
steviewevie said:
The Westcoast in your link is a big computer reseller, almost certainly nothing to do with a guy with a mall booth selling mobiles
Sent from my Desire Z running CM7.
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I'm wondering whether they had some sort of tie in with HTC as the booth was completely branded as HTC anad they were selling sim free phones on any network.
I got a phone from them because:
1. They had the DZ and I could have for free by renewing my contract with O2.
2. The sales bloke could string a sentence together unlike the fool in the O2 shop.
trundlenut said:
This afternoon my DZ decided to die. I checked the phone and then 10 minutes later went to ring my wife and... nothing, phone wouldn't respond to the power button. I whipped out the battery and left it out for 2 minutes but still nothing.
I have since tried plugging in the charger and again nothing, not even the orange charging light. Tried leaving the battery out for 1/2 hour and removing the memory and sim cards and even plugging in the charger with the cards and battery removed, but still nothing.
looks like it's serious.
Consequently I was planning on calling HTC on Monday to see if I can get the phone sent off for repair. Does anyone know if I'm likely to have problems with HTC or will they be happy to help me?
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Click to collapse
I'm a Brit too and I had a pretty similar issue just a few months back. The bizarre part is I wasn't even doing anything "risky".
Get in touch with HTC ASAP. They were really good to me.
I contacted them via their website (you'll need the serial number/IMEI). Very polite and helpful responses and offered courier pickup for mainland UK addresses.
Didn't take long at all for a repair, and I believe it was back with me in 2-3 days.
I can't speak for their phone support, other than that they called me to check if the phone was still working okay and asked if they could close the ticket. An unexpected touch, but appreciated.
Motorola barely lifted a finger for me when dealing with my MS2 issues... but that is another story.
Since you have the receipt, you should be fine. Again, just get in touch!
I warn you, it will most likely come back with gingerbread like mine did, but you can still downgrade and root (if you so choose) using the guides on here.
PhoenixTank said:
I'm a Brit too and I had a pretty similar issue just a few months back. The bizarre part is I wasn't even doing anything "risky".
Get in touch with HTC ASAP. They were really good to me.
I contacted them via their website (you'll need the serial number/IMEI). Very polite and helpful responses and offered courier pickup for mainland UK addresses.
Didn't take long at all for a repair, and I believe it was back with me in 2-3 days.
I can't speak for their phone support, other than that they called me to check if the phone was still working okay and asked if they could close the ticket. An unexpected touch, but appreciated.
Motorola barely lifted a finger for me when dealing with my MS2 issues... but that is another story.
Since you have the receipt, you should be fine. Again, just get in touch!
I warn you, it will most likely come back with gingerbread like mine did, but you can still downgrade and root (if you so choose) using the guides on here.
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Click to collapse
Thanks for that, it gives me a bit more confidence. It's just annoying the phone was in my pocket in a sleeve for 15 minutes and it just died.
Well I rang them on Monday morning, at first they wanted to send me a new battery but I pointed out it didn't do anything without the battery when you plugged the charger in. The bloke had to check with his supervisor then came back and said "let's arrange to pick the phone up". I had to email them a copy of the receipt from when I bought the phone and that was that.
They emailed me a form and a label, I boxed up the phone and a courier picked it up Tuesday afternoon. Pretty straightforward really.
Just waiting to hear that they have the phone now.
Got the phone back this morning, so exactly 7 days from calling HTC to having a working phone again. I think that is pretty good service.
Seems like the problem was pretty terminal as the phone has returned with a new IMEI and according to the paperwork with the phone it has had the "PCBA" and "flash board" replaced.
The phone even came in a little box with "I'm back" printed on it.
Sounds great ! Was that all free, under warranty ?
Sent from my Desire Z running CM7.
steviewevie said:
Sounds great ! Was that all free, under warranty ?
Sent from my Desire Z running CM7.
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All free, didn't cost me a penny.
The bloke I spoke to at HTC told me I had a two year warranty after he had spoken with his supervisor.
Is that two years from the purchese date or the repair date (as in did they extend the warrenty for you)
It will be 2 years from the purchase date. The paperwork with the phone when it comes back says something along the lines of you don't get any extra warranty after the repair date.
Sent from my HTC Vision using XDA App