Hi guys,
Need a little help / advice from y'all.
My Desire Z suddenly stopped receiving phone signal (2g/3g etc). Well the phone signal effectively crashed (I couldn't make a call and the signal level stayed where it was, didn't go up and down) but if I rebooted it it came back to life. Well it came back to life twice, the third time it did it, it wouldn't receive a thing / connect to a network. Just said network not found.
At first I suspected software, so tried reflashing Cyanogen, no dice, tried the standard rom, no dice. I had also tried my sim in another phone and it worked perfectly.
So I suspected something hardware had broken. I put things back to stock and filed a warranty claim, I crossed my fingers and it came back water damaged?
This is interesting as I'm very careful about my phone and dampness, and all 3 visible water damage stickers are clear white?
I raised this with HTC who claim there are additional water damage stickers internally.
However having looked over this teardown http://tjworld.net/blog/htc-desire-z-tear-down Im pretty sure there arent any other water damage indicators in my desire and Im being fobbed off!
Anyone know if there are additional water damage indicators?
Thanks
Mark
nobody know?
Based on the pictures from that tear down, I can see one additional water damage sticker.
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I circled it. That one, at least, is not visible unless you take the phone apart. There may even be others; you're not the first person to say that HTC has mentioned internal water damage stickers.
Thanks chap, thats what I thought. You can see that sticker through a little hole on the back of the case. JUST. I still think theyre fobbing me off!
Unfortunately, that's always a possibility. :-/
idk if theres another sticker but I do kno they wont tell ya what and why. If ya send in your phone and they detect any and I mean any detection of root. They claim water damage. So when ya send it in. Ya gotta Make sure the Rom is OTA, Radio Downgraded to that official OTA, bootloader stock, S-Off and Recovery all in check.
I made that mistake once and didnt realize it, not again.
Why not ask HTC for photographic evidece of the water damage
Make them prove there is water damage and threaten to take them to court, see what they say.
flicnflack said:
Why not ask HTC for photographic evidece of the water damage
Click to expand...
Click to collapse
brfield said:
Make them prove there is water damage and threaten to take them to court, see what they say.
Click to expand...
Click to collapse
I'm not saying that HTC is lying, but if you think they are, then what's to stop them from dripping water on that (mostly) hidden damage sticker and saying "There!"? Photographic evidence, in this case, would prove absolutely nothing.
colonelk, if you have insurance on the phone, you might be better served just having HTC send it back to you, and filing an insurance claim. If you don't, then I'm afraid you're at their mercy. You'll either have to pay their repair charges, or buy a new phone. Kinda sucks, but there it is.
dargocitfer said:
I'm not saying that HTC is lying, but if you think they are, then what's to stop them from dripping water on that (mostly) hidden damage sticker and saying "There!"? Photographic evidence, in this case, would prove absolutely nothing.
colonelk, if you have insurance on the phone, you might be better served just having HTC send it back to you, and filing an insurance claim. If you don't, then I'm afraid you're at their mercy. You'll either have to pay their repair charges, or buy a new phone. Kinda sucks, but there it is.
Click to expand...
Click to collapse
I have the same issue with my One X. Phone died at random and HTC is saying they won't cover it because it has water damage. It's never been near any significant amount of water - certainly not enough to get inside the guts of the unibody chassis. I tried to claim insurance and my insurer is saying they won't cover it unless they have a statement from HTC saying that the fault (dead phone) has occurred specifically as a result of the water damage. I've asked HTC for confirmation and (after a week of waiting so far) they have not responded. I will be considering legal action against HTC if they don't as this is looking like it's just a catch all for not honouring their warranties, which is illegal.
FYI even though I'll be taking this action as far as possible with HTC I can't wait around with no phone, so I've already bought another phone and (because of this warranty rubbish) I have switched brands to a Samsung. Good work HTC, I have been a loyal HTC user for many years and models until now. That's what I call cutting off your nose to spite your face.
That's why Apple are far away before HTC - excellent customer service. I don't like iPhone but I'll think hard when it's time for new phone
Sent from my HTC Vision using Tapatalk 2
I have had this exact same response with 3 phones. A Nokia N97, a HTC Wildfire and a HTC Desire Z. In all three cases the phone was under warranty when they died without warning. Each time told that it was water damage. For the Nokia I demanded evidence and I was sent a pic of damage to one of the ICS that they claimed was shorting because of moisture. HTC could not provide any evidence.
The Nokia and the DZ I replaced by buying good condition used handsets off eBay. Get a good deal by looking for ones without box and accessories. The Wildfire I couldn't be bothered spending money on.
It was because of the Nokia that I changed to HTC. Next phone I am getting is likely to be a Samsung!
Related
Poor lil galaxy s2 screen broken >>>>pics included<<<<
yes i am an idiot n have broken my beloved s2. i was in the gym n i dropped a dumbell onto it i know how stupid? lol i nearly cried. Im a student at the mo so this phone was a hugh investment for me
I am on a uk o2 contract n have had the phone just under 2 months but i do not have any insurance at all. I am really confused as to what to do now any advice would be appreciated.
pics not the best and doesnt show the cracks from top to bottom as this is under the glass screen
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i have uploaded a pic on flickr but will not allow me to put link on here
Do you have a "legal liability insurance"?
This insurance pays (for example), if you causes an accident, when you cross the street. I don't know if you have that in your country, but in Germany, everyone gotta have this insurance.
If a friend of you has this insurance, you can simply say, that he "threw" the dumb bell on your "bag" and the phone was inside of it.
Normally, they can't proof that you did it yourself.
BUT, you need someone, who has this insurance!
//upload the pic on imageshack.us
jojo2peter said:
Do you have a "legal liability insurance"?
This insurance pays (for example), if you causes an accident, when you cross the street. I don't know if you have that in your country, but in Germany, everyone gotta have this insurance.
If a friend of you has this insurance, you can simply say, that he "threw" the dumb bell on your "bag" and the phone was inside of it.
Normally, they can't proof that you did it yourself.
BUT, you need someone, who has this insurance!
//upload the pic on imageshack.us
Click to expand...
Click to collapse
That's not standard to have in the uk, and insurance fraud isn't to be recommended.
Having contacts in insurance, this isn't the time to make false claims, as they are being ultra vigilant, especially on high value electronics, particularly expensive smartphones...
They became aware too many people were having unfortunate accidents with them, and often investigate those claims.
depends on the company obviously, but beware they can take legal action if you lie in a claim declaration.
http://imageshack.us/photo/my-images/802/20110619220926.jpg/
pulser_g2 said:
That's not standard to have in the uk, and insurance fraud isn't to be recommended.
Having contacts in insurance, this isn't the time to make false claims, as they are being ultra vigilant, especially on high value electronics, particularly expensive smartphones...
They became aware too many people were having unfortunate accidents with them, and often investigate those claims.
depends on the company obviously, but beware they can take legal action if you lie in a claim declaration.
Click to expand...
Click to collapse
Yes of course, that's true. Probably you shouldn't say that, when i advised you here @xda to do that. But, if you don't behave stupidly it would work though.
But pulser_g2 is right, when he says, that it's an insurance fraud. Probably they will do legal actions.
Send it to Samsung or so and ask, what it costs to repair it... might be the cheapest way.
//After watching the picture:
Doesn't look as bad as I thought, how many kg did you throw on the phone? Is your phone still running? If yes, a replacement of the glas would fix your problem... saving $$$
But now we know, that gorilla glas ain't resistant against bumb bells :-S
awww sucks man... but seriously it doesnt look too bad, if the touchscreen is still working and its turning on n all that, just replace the glass which will be cheaper for you!
Other then that, try sell it on as a spare and count your losses...
30kg dumbells i dropped onto it. screen not working at all but fone still switches on sounds works n keys at the bottom do light up when home button is pushed
shidahmid said:
30kg dumbells i dropped onto it. screen not working at all but fone still switches on sounds works n keys at the bottom do light up when home button is pushed
Click to expand...
Click to collapse
woot? you throw 30kg on this phone =O?
Okay that's bad, so you gotta replace the amoled =(.
but srsly... when i'm in the gym, i neither put my phone on the ground, nor i'd throw 30kg on it. I know it was an accident...(broke my leg at tabletennis >.< ) went bad =( I'm feeling with you
shidahmid said:
30kg dumbells i dropped onto it. screen not working at all but fone still switches on sounds works n keys at the bottom do light up when home button is pushed
Click to expand...
Click to collapse
Sounds then like the LCD and digitizer were both damaged. However it seems to be so new that I couldn't find any replacement parts via eBay or google
funnily enough tht was the first time i put my fone on the ground whilst at gym at thats the last time as well lol
anybody know if its easy to change the screen myself found the digitizer touch screen and amoled pack on ebay for £92 shipped from honk kong
heres the link item number:390312055788
http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=390312055788
and if all else fails, call samsung and see if they'll repair it for you. might cost you a bit but it'll be cheaper than a new phone.
I've broke mine to. I was just walking along the street and it slipped out of my hand when I got it out of my pocket and fell to the floor.
It fell flat and the samsung case popped off. When I picked it up there are two cracks on the screen and no response. It turns on etc, just blank screen though.
I've got gadget cover on my house insurance so will be claiming through that
landerson07 said:
I've broke mine to. I was just walking along the street and it slipped out of my hand when I got it out of my pocket and fell to the floor.
It fell flat and the samsung case popped off. When I picked it up there are two cracks on the screen and no response. It turns on etc, just blank screen though.
I've got gadget cover on my house insurance so will be claiming through that
Click to expand...
Click to collapse
lol its ok for some at least u have insurance
i guess this will teach me a lesson to be more careful in future n also maybe buy a protective case for it, not tht it would of helped for me in this instance. But at the same time why would u want to cover up something that feels and looks beautiful?
You can replace it yourself but you will need the correct tools. And iPhone4 repair tool kit will work. I have replaced the digitiser and LCD on a Samsung android phone before and it is not for the faint hearted. Once you get through all the clips and delicate flexible data cables, you will then have to go up against the dreaded double sided tape which holds the glass to the phone. Do it wrong and you snap the plastic frame!
Sleepycat3 said:
You can replace it yourself but you will need the correct tools. And iPhone4 repair tool kit will work. I have replaced the digitiser and LCD on a Samsung android phone before and it is not for the faint hearted. Once you get through all the clips and delicate flexible data cables, you will then have to go up against the dreaded double sided tape which holds the glass to the phone. Do it wrong and you snap the plastic frame!
Click to expand...
Click to collapse
daaaamn not for the feint hearted u mite aswel count me out then seems very fiddly
Sleepycat3 said:
You can replace it yourself but you will need the correct tools. And iPhone4 repair tool kit will work. I have replaced the digitiser and LCD on a Samsung android phone before and it is not for the faint hearted. Once you get through all the clips and delicate flexible data cables, you will then have to go up against the dreaded double sided tape which holds the glass to the phone. Do it wrong and you snap the plastic frame!
Click to expand...
Click to collapse
Did you see the ebay page the OP linked? It looks to me they send you the whole front face with the front frame?
Do your folks have home insurance with cover away from the home?
If that is still listed as your main abode, then it wouldn't be a fraudulent claim.
Oh sorry about that, I would definitely cry if something like that happened to me.
Please let us know if it was possible to fix it.
hey everyone
today, 2 weeks after I purchased my Galaxy S 2, suddenly I saw a stain
I went to the lab of the store i bought the device from
they claim it's some kind of liquid which got into the screen from the speaker above the screen.
of course they can't open the screen and check what kind of material is it because it will ruin the screen.
but there is no way a liquid came in touch with my device. I watch it very carefully
last night I only played some angry birds and everything was fine
and this morning (after charging it at night while turned off) this stain showed up
does anyone familiar with the problem?
got any clue what may cause it
here are some pictures of it:
h++p://img121.imageshack.us/img121/2877/img20110711wa0000.jpg
h++p://img96.imageshack.us/img96/818/img20110711wa0001.jpg
h++p://img31.imageshack.us/img31/641/20110711134712.jpg
if anyone can help I'll very appreciate it. thanks
I have never seen anything like this (embedding your first two picture)
Is it possible the case you have is too tight?
The discoloration is on the inside of the screen?
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Looks like water/liquid stain the way its spread.
jje
Sent from my GT-I9100 using XDA Premium App
the case fits fine. I bought the device with a friend and he have the same case without any strange signs on his screen
I tried to remove the screen stamp - it's not that
the touch works in the defected area
and there is no hearing problem from the ear speaker
if it is liquid, considering the way it speard
it probably happened in my pants pocket judging by the angle
but it doesnt make any sense
at the store's lab they told me if they seperate the led screen and the touch screen to check what is this stain, they can't assemble it back.
but since they dont give me warranty on the screen i'll have to pay them for new screen anyway.
any chance I can send it to samsung so they'll do the check and if it's their fault the replace will be for free?
I thought maybe some part melted into the screen, but they said every part was in it's place
eshtivi said:
any chance I can send it to samsung so they'll do the check and if it's their fault the replace will be for free?
Click to expand...
Click to collapse
That's your best bet. If something happened during assembly they'd cover the cost. If they find it's not a defect you'll probably have to pay. But I'd imagine you're still better off having it repaired by Samsung directly. Someone had their screen replaced due to breakage and it was 300 GBP just to give you some sort of reference.
I have seen moisture cause this (it does not take much) and it will normally dry/clear up albeit very slowly.
the stain keeps growing
and i'm sure i didn't add any water/moisture to it in the last 24hrs
it's so strange...
I'm having trouble contacting the local samsung here
hopefully they won't send me to the store I bought the device from
I saw a display replacement on ebay which cost 85 GBP (will loose the warranty of the other parts, not to mention ruin the whole device)
if I'll do it at the store it'll cost 220GBP
it's a hugh bet to send it to samsung. it can cost 300 GBP not including delivery
any suggestion which path should I take?
it almost sounds like the digitizer/screen sandwich is coming apart?
You are out of the store return window to just return for exchange? If there was a return period (not some shady store with missing return policies), just demand a refund, tell them it is not from water. Demand to speak with the manager.
Does your unit carry warranty from Samsung? I think the way this one works, you send it in, they evaluate it, if they admit it is their problem they will fix for free. If they say "it is water damager, user error" they will offer to fix for a fee, and you can still refuse and pay for the return sipping of your phone. So I believe most you will be out is shipping both ways.
Swapping the screen yourself may require some good skills - do you have them?
no returning after turning on a device
warranty on hardware only except screen&touch (had to sign on it when bought the device)
I dont think I have the law at my side
I guess I can only count on the manufacturer
no store here gives warranty on screen&touch
and this store was the only one which let you change the ROM without loosing warranty on hardware
the device also comes with their custom ROM and no recovery mode (so no one will steal their ROM)
Is it cancelling my warranty with samsung itself?
update:
here is a fresh picture
h++p://imageshack.us/photo/my-images/28/img20110712wa0000.jpg/
you can see it grows
and this time i used a whole white screen and found something new
you can notice there is a burn of the status bar in the corner
That is definitely a "liquid" stain. Aim next time bud. That is all
Sent from my GT-I9100 using XDA App
you have any screen protector on this? clearly some layers are coming off
sorry you are having this issue
Completely off topic, but we should be more careful about mixing words like "yellow" and "stain" in the same sentence...
also off topic but if its yellow, I'd speak to your gp bud
Sent from my GT-I9100 using XDA App
Some how my screen cracked even though I have dropped it. Am I able to claim warranty?
Sent from Samsung Galaxy Note
Well if it cracked when you dropped it, it`s your fault, did you have a case on it or a screen protector.
Also where did it break, do you have a pic.
John.
FinancialWar said:
Some how my screen cracked even though I have dropped it. Am I able to claim warranty?
Sent from Samsung Galaxy Note
Click to expand...
Click to collapse
It is pretty much impossible to claim "normal use" for a screen cracking.. and as the case of the Note is not structurally strong enough for it to be the cause, you are most likely out of luck
How can a screen crack under "normal" usage conditions? I put my note through abnormal conditions and it doesn't crack. Glass doesn't just spontaneously break. Are you sure you didn't warp/flex the phone with a case/your hands/pocket?
EDIT: To clarify, normal usage conditions IMHO is classified as:
- Touching/swiping the screen with your finger within reasonable pressure limits
- Touching/swiping the screen with the stylus within reasonable pressure limits
- Depressing the side mounted click buttons and home button with your finger within reasonable pressure limits
Unless OP has a service plan or extended warranty that covers accidental damage, he is SOL.
How exactly does a screen crack under "normal use"? Fingernails honed to an icepick edge?
heavyharmonies said:
Unless OP has a service plan or extended warranty that covers accidental damage, he is SOL.
How exactly does a screen crack under "normal use"? Fingernails honed to an icepick edge?
Click to expand...
Click to collapse
Maybe he is Sabretooth?
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Physical or Liquid damage is not covered under Standard 1 year manufacture warranty. Unless you have bought extended warranty (that might cover physical damage).
heavyharmonies said:
Unless OP has a service plan or extended warranty that covers accidental damage, he is SOL.
Click to expand...
Click to collapse
Yeah, I have had a similar problem with my laptop where the screen broke even without dropping it. Sometimes these things happen, even with the best of hardware. I haven´t heard many people complaining about inexplicably broken screens, so I don´t think there is anything fundamentally wrong with the note. You can´t rule out that your screen had some defect that caused this, but you equally can´t prove it, and without proof of a fault you are on your own, since warranty is not there to replace your phone when you break it. Your best bet is to claim it on your household insurance, unless you have extended cover, since Samsung will almost certainly not fix it for free.
suppose it would be possible for the screen to go from very hot to very cold extremely fast may cause it to crack, but I'm not sure how that would happen. Playing a game on full brightness then running into a freezer? hahahah
Normal usage does not involve something that cracks the screen.
FinancialWar said:
Some how my screen cracked even though I have dropped it. Am I able to claim warranty?
Sent from Samsung Galaxy Note
Click to expand...
Click to collapse
There must be a typo in there somewhere as "even though I have dropped it" would not be considered normal use which is the threads title
Its a rare thing but it does happen, Screens can just break on their own.
There was a guy over on the SGS1 forums a long time ago who was adamant his screen broke by itself, I argues with him for ages saying its impossible, But turns out it isnt
Just google it, you will see lots of results.
A mixture of certain conditions can cause a screen to break so i believe the OP, However, trying to explain this to your provider / samsung is not going to be easy.
I think your best bet would be to claim on some sort of insurance, if you have it.
Otherwise, attempt to replace it yourself, there are a lot of how-to videos online.
My advice to op is: buy a replacement display and replece it yourself.. and remember to buy sealings to for warranty void
I've just had my note back from the official UK service centre after breaking my screen.
Sent it away last Monday, came back today.
Screen replacement cost £73.94 including delivery and is still in full manufacturers warranty.
Why mess around trying to fix it yourself?
SGS+
My sgs+'s screen broke while it was in my pocket -.- never. buying. a. samsung. phone. again. Apsolute bs.
PenguinDroid said:
My sgs+'s screen broke while it was in my pocket -.- never. buying. a. samsung. phone. again. Apsolute bs.
Click to expand...
Click to collapse
Many things can happen in your pocket, such as bumping into things. Do you expect that little bit of fabric of your pants to be destruction proof or something lol. I always put my phone with the screen towards me incase I do bump something this will hit the back cover and screen will be better protected.
Obviously dont put it in your back pocket and sit on it, i would think most people would realise thats a bad thing but as some think pockets are indestructable safe zones, thanks to a bit of fabric some may not realize sitting on your phone inside a pocket your still sitting on a phone lol.
As amazing as it may seem I have even heard of people breaking legs while wearing pants, shocking I know but in pants you would think this stuff just cant happen.
Sent from my GT-N7000 using xda premium
PenguinDroid said:
My sgs+'s screen broke while it was in my pocket -.- never. buying. a. samsung. phone. again. Apsolute bs.
Click to expand...
Click to collapse
Why are you here in the Note section, then?
I play Fruit Ninja Everyday.
No Damages yet. .
Hey,
Just wanted to ask a quick question and see if anyone has had and luck with getting their water damaged S5 repaired under warranty? I've just sent mine back to them today.
I had mine submerged for a few seconds under no more than a couple of inches of water. It worked for most of the day but it began to behave strangely and the screen started flickering. Eventually the screen stopped working entirely.
I had the back panel fitted correctly and the port cover was secure. I reckon the water made its way in through the speaker. I've seen a few videos online of similar issues for others and just like mine, they had the condensation inside the front/rear camera and eventually the screen died.
I won't hear back from them for a couple of weeks, but has anyone on here had any luck in getting them to fix the phone?
thanks in advance.
Spectre Nine said:
Hey,
Just wanted to ask a quick question and see if anyone has had and luck with getting their water damaged S5 repaired under warranty? I've just sent mine back to them today.
I had mine submerged for a few seconds under no more than a couple of inches of water. It worked for most of the day but it began to behave strangely and the screen started flickering. Eventually the screen stopped working entirely.
I had the back panel fitted correctly and the port cover was secure. I reckon the water made its way in through the speaker. I've seen a few videos online of similar issues for others and just like mine, they had the condensation inside the front/rear camera and eventually the screen died.
I won't hear back from them for a couple of weeks, but has anyone on here had any luck in getting them to fix the phone?
thanks in advance.
Click to expand...
Click to collapse
They will repair the device or replace it with a new one under warranty for sure. The S5 has a IP67 rating and they even advertise with this feaure. The fact water came into the phone is their problem and not the costumers.
Yeah that's exactly my thinking on it but the guy in the shop didn't expect it to be covered, (although i got the impression that he wouldn't know what IP67 meant of you gave him a book on it).
I know they say it can survive 30 mins at 1 metre deep in water to to be rated at IP67 but mine failed miserably after only a few seconds exposure to water.
Spectre Nine said:
Yeah that's exactly my thinking on it but the guy in the shop didn't expect it to be covered, (although i got the impression that he wouldn't know what IP67 meant of you gave him a book on it).
I know they say it can survive 30 mins at 1 metre deep in water to to be rated at IP67 but mine failed miserably after only a few seconds exposure to water.
Click to expand...
Click to collapse
Don`t let them blow you off, its covered under warranty.
..
I never said it was "Waterproof". I understand that it is "water resistant" and that it is rated to survive 1 meter of water for 30 minutes. I would never put that to the test, but I would expect a phone with an IP67 rating to survive a dip of a few inches for no more than 5-6 seconds.
..
I'm hopeful they'll look after it. I haven't heard back from them yet so it could still be good news.
We have consumer systems here for taking stores/companies to court quite cheaply if products aren't up to scratch. I can do that if necessary, but I'd rather things were quick and easy.
..
Hi,
It's going a little off topic really, but I have video footage of the moment it was submerged. I would hope it won't come to that, and I have no experience of warranty issues so I'n not writing them off yet.
The reason I posted this thread was to see if anyone had the same problem with their phone and if they had any trouble dealing with the warranty claim.
Update:
I'm a little disappointed to find that it seems they are deeming the phone "Warranty Void" and to my surprise, they diagnosed a "Warped Board" as the cause (See the photo below).
With so much attention on the iPhone 6 after "BendGate" a couple of weeks ago, I was shocked to find they were suggesting my phone had bent seemingly from regular wear and tear.
I wasn't aware of any bending, I hadn't dropped or bent the phone at all, just got it wet and it was in my hand the entire time when it happened. It worked for a while afterwards before the screen gave up.
Now I'm starting to wonder if the phone had bent gradually in my pocket, compromising the water resistant seal and allowing water in when I got it wet.
I'm very disapointed with how the phone stood up to regular wear and tear. Its the latest in a long list of Samsung phones I've had since the first Galaxy S but the experience has really put me off getting the Note 4 next week.
I'll keep you updated with further developments, Been using an iPhone since this happened and its killing me!
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Just another quick update:
I've been in touch with Samsung directly about the phone and have explained that the repair centre (Independent Samsung approved) had deemed the phone beyond economical repair and that it had a bent board inside. They have arranged for a courier to come and take the phone for a second opinion with a different company and have assured me that if it is indeed water damaged, it'll be covered under warranty.
We'll see how it goes from here. Nothing's certain yet but so far I've been very happy with the service I've received. Here's hoping I'll be back on the road soon. I never realized just how much I rely on my phone.
Well, only if there's Film Tape over the Humiditý-Indocator.
...and if your phone has got a humidity-sensor (like S 4), it maybe logged the humidty in the last few life seconds of the Phone. [DEVIL ICON]
I'm very sorry to tell you this.
But don't worry! There's something called Water damage Repair:laugh::laugh::laugh::laugh::laugh:
In another forum I read about a guy whose phone got water damage. The repair store pressure tested it twice and it leaked both times. Then they cleaned the charging flap and tried it again without leakage. They claimed that the charging flap had not been closed correctly and the warranty did not apply...
Please don't take the mick I'm absolutely fuming, dropped my phone this morning and part of the screen has shattered. Now it's completely black and nothing I can do to make it work, the phone is on because it's still receiving messages. How screwed am I? I'm going abroad tonight and I desperately need some sort of phone I don't even care about the screen being cracked. I don't have Nexus Protect either. Thanks in advance
damn, where'd it hit?
aside from getting the screen repaired, no clue what to suggest. mustve dislodged something causing the entire screen to go black
Just over the bottom speaker. This is awful the crack isn't even that big, less than a quarter of the screen! I'm close to the edge right now I can't believe a phone I've had for just over a month does this the first time I drop it. WHY TODAY FFS
At this point you probably have to send it in for repairs. You want someone here to tell you something that doesn't exist.
Sent from my Nexus 6P using Tapatalk
I can't post links yet so I can't post a photo, but for a phone to be a paperweight after a fall and crack this small is frankly ridiculous, an iPhone will still work flawlessly even if the screen is utterly destroyed. And without Nexus Protect I'm now placed in a position where I can't even get it fixed, even for money? You can't even get Nexus Protect in the UK, does this mean that any UK Nexus user should just throw away their phone when it breaks?
I love this phone to bits but build quality like this is appalling
Sorry to hear of your misfortune, but you are looking to blame everything except the one place it lives, yourself, you dropped it (not deliberately), you have no insurance etc.
There is as much chance of an iPhone having an inoperable screen after being dropped as any other. Seen plenty of iPhones that work but nothing on the screen over the years, same as with other phones, so this is not unique to the 6P at all. As for Nexus protect, no it isn't available in the UK, but there are lots of alternatives, Bank's often provide cover for a fee, you can extend your house insurance to cover it, there are also 3rd party polices specifically for phones like Protect your Bubble.
I know you are emotional at the moment, but the phone isn't to blame for you not being properly covered if you should have been. Some consciously decide to take the risk, others get themselves covered. Some unfortunately choose to not make a decision, they can't blame others for that. Even having cover would not solve the problem of having it repaired in no time before you go away. If you need data off of it, have you rooted and installed TWRP?
Do you not have the old phone the Nexus replaced?
I know two people whose iPhone 5s and 6 suffered a 4 and 6(maybe) foot fall and it's display behaved the same way as it's doing on your 6P.
Yes it's my fault and yes I'm an idiot. This is my 10th post so I can actually show you the extent of the damage. I've never seen any other phone rendered useless from something as small as this
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In all fairness I would expect any phone to crack the way I dropped it. It was only from around 2.5 feet and bounced off the carpet but hit the edge of a tile face-first. However I would also expect the phone to still work as it wasn't a huge impact. If every phone ceased to work entirely after the first drop people wouldn't pay £500 for it
400ixl said:
If you need data off of it, have you rooted and installed TWRP?
Do you not have the old phone the Nexus replaced?
Click to expand...
Click to collapse
Yeah, I have backups on the phone but I can't get my laptop to connect to the Nexus as I can't put my passcode in. And I sold my OPO as soon as the 6P arrived. Sod's law
Bartws95 said:
Yes it's my fault and yes I'm an idiot. This is my 10th post so I can actually show you the extent of the damage. I've never seen any other phone rendered useless from something as small as this
Click to expand...
Click to collapse
Instead of trying to disparage the phone, deal with your problem at hand. Send it in for repair. That's your solution.
Furthering the point. Does anybody know of any decent UK-based repair centres that deal with the 6P?
Bartws95 said:
Furthering the point. Does anybody know of any decent UK-based repair centres that deal with the 6P?
Click to expand...
Click to collapse
Doesn't help you now bit once you have it repaired you could insure it for £7 pm, well worth it in my opinion.
Not aware of any repair stores that deal with the Nexus, apparently it's a hard phone to repair also so don't think it will be cheap [emoji19] [emoji19]
Sent from my Nexus 6P using Tapatalk
For THAT to make a phone a paperweight is frankly ridiculous. Tell me it isn't.http://imgur.com/k0yJtQB
Bartws95 said:
For THAT to make a phone a paperweight is frankly ridiculous. Tell me it isn't.http://imgur.com/k0yJtQB
Click to expand...
Click to collapse
It is what it is. Your statements lead me to believe that you are very immature and demanding. You dropped your phone, you chose not to insure it and now you are upset about it when in fact you botched by breaking it and not having insurance. Hopefully it's a lesson learned but after reading your posts I doubt it.
Sent from my Nexus 6P using Tapatalk
Also depends what damage has been done in the inside too pal, I'll be honest I've dropped mine a couple of times and taken chunks out of the bezel I was really lucky not too smash the screen... Just luck of the draw I suppose
Sent from my Nexus 6P using Tapatalk
Bartws95 said:
I can't post links yet so I can't post a photo, but for a phone to be a paperweight after a fall and crack this small is frankly ridiculous, an iPhone will still work flawlessly even if the screen is utterly destroyed. And without Nexus Protect I'm now placed in a position where I can't even get it fixed, even for money? You can't even get Nexus Protect in the UK, does this mean that any UK Nexus user should just throw away their phone when it breaks?
I love this phone to bits but build quality like this is appalling
Click to expand...
Click to collapse
You made your decision already. Get an iphone next time since it is impervious to destruction.
I may be wrong, but that photo you posted looks like the screen got smashed by something blunt dead center with quite a bit of force. not the froce of a 2.5ft fall on carpet, then to a hard object.
You have no reason to lie, it's an anonymous forum, but the photo doesnt look to me to match the story. Ive seen multiple drop tests from 6+ feet and not much more than some cracking. That looks like a thin hammer was taken to it.
Really sucks, and repairs don't look as easy as other devices... Good luck, and whatever you end up doing, report back so others know where to go if in the same boat
That was my thought. That is quite a forceful blow shatter pattern. Not hugely surprising it has affected some of the electronics like the digitiser.
Hopefully the damage is limited to the replacement screen part.
I just saw the photo also. you can see the center of the blunt force that hit the screen and it circles outward. That wasn't a fall to the ground and a spiderwebbed screen.