[Q] Randomly Restarting - Optimus 7 General

Hi guys, Im with Telus and my phone has been restarting randomly and over heating and giving me an error message that says replace storage card. This is what I have been through in the past couple weeks. I gave my phone to Telus and told them the problem. Couple weeks later I got it back and was told LG reflashed my phone.
For a couple hours it worked then when I got home it went back to restarting randomly, and sometimes it would say replace storage card like before, then I would have to take out the battery and put it back in and it will be stuck on the LG logo and I would have to repeatidly take out the battery and put it back in until my phone boots up again.
So I went back to Telus they sent the phone back to LG, LG reflashed the device again but now my phone doesnt say storage card missing it just totally hard resets and erases everything on my phone each time!
Now im a little pissed and I call Telus and the lady was understanding and nice and told me they will replace my phone with another Lg optimus 7 for free if I go to the telus store i bought my phone at, and if theres any problem to call us back.
Today I went to Telus store and the lady working there told me they dont replace phones for free so I called Telus customer service and that lady told me I was misinformed and she wouldn't budge so I left the store.
This is really frustrating, what should I do? I understand a lot of you probably aren't in Canada and dont know Telus policies but I heard this is a known defective problem in some LG e900h phones. And wondering what I should do, should i give it in for another repair or what?
Thanks

Internal WP7 memory are in fact...SD Card and WP7 need it to store system data.
So it seems that the connection between your sd card slot and your motherboard is defective.
Since you cannot access the slot, forget Telus and try to contact LG directly.
Telus must provide a warranty but don't forget that it doesn't void the "manufacturer warranty"
And don't forget to explain them the Telus inefficient support ^^

That's odd that Telus isn't replacing your phone, I had similar issues when I bought my phone near the device launch, so I took it back, and they replaced it with no questions asked. Did you purchase your phone from a corporate telus store? or from an authorized dealer? That shouldn't matter anyway, I bought mine from a dealer in Calgary

thanks for the reply guys... I bought it a telus retail store... the most frustrating part is the first lady told me after contacting her support staff that I could get it replaced ... but when I got there, they decided to screw me. Anyways im going to try to contact telus one more time, then LG.

Sakem said:
Internal WP7 memory are in fact...SD Card and WP7 need it to store system data.
So it seems that the connection between your sd card slot and your motherboard is defective.
Since you cannot access the slot, forget Telus and try to contact LG directly.
Telus must provide a warranty but don't forget that it doesn't void the "manufacturer warranty"
And don't forget to explain them the Telus inefficient support ^^
Click to expand...
Click to collapse
Unfortunately, you are incorrect with regards to the SD Card ... Both LG and Samsung phones have internal NAND flash made by Toshiba. This was revealed through teardowns and repair manuals. So, there is no way to replace the memory on a Optimus 7 without a complete logic board change.

Oops, saw wp7 phone teardowns months ago and nand was "faked" by simple sd cards. Must have been HTC phones.
Thx for rectification

Related

[help] USB Hardware + Several Problems. Need Help!!

Ok bought my Htc magic 2nd hand from a guy. The original version was white he changed it to black. He sold me the phone unrooted with stock 1.6
Now iv had the phone for 2 weeks, iv rooted installed rom all that good stuff.
Yesterday my phone usb was not mounting, it would charge but it would not connect, the headset works also.
Now i contacted HTC to arrange a repair, i dont know how long the guy had the phone for or if the warranty is still valid since when i got the phone it was sim unlocked but Vodafone branded.
Iv received a reply from htc and its not good. I told them that when i bought the phone it was black not white and there was a custom android version installed on it.
That seems the is a hardware issue on the mini usb, please call us by phone so we can book in the device for repair and send you ups pick up. From the other hand if the Android was hacked the repair center might decide to send you a quotation as the modification of the operating system cancels the warranty. In any case we need to send the device for further actions, please contact us.
Click to expand...
Click to collapse
The solution here would be to unroot my phone and instal the original vodafone 1.6 version but, my transcend card reader does not let me copy files to my memory stick and tells me its write protected even though the write lock is off. So im stuck with not being able to copy files at all.
I dont know what to do? Its obivious the repair service will say we cant repair it because the android version might have cause this.
Any ideas?

Flashing boot screen, Bell I9000, let's get it back to life!

Internal SD card failure - many of us on same boat now...It's clearly Samsung's fault, phone must be recalled, but, in the meanwhile, let's share your information - at which point your phone died; did you manage bring it back to life at all?
My phone died yesterday, after I've forced app.close few times (Skype).
I've upgraded to Froyo about 3 weeks ago, never had any problems till yesterday. Phone was all stock.
I bought phone on CL, so no receipt, no warranty
I was able to go to download mode, but not recovery mode.
I found this post, guy managed to bring phone back to life, but his method didn't help me
http://androidforums.com/samsung-galaxy-s/235987-clueless.html
I've tried many times with no success.
But somehow I've managed first to pass flashing boot screen (animation with music, then phone hangs), then suddenly it loaded system with I19000xxJPM! Still shows no SD card space available, gives force close errors, but it works!
Mostly I was playing with XXJPU, re-partition, multifile, 512.pit,
I19000xxJPM, 803.pit, Yaok 1.50 with 803.pit (no re-partition), UGJH2 and 512.pit, reflashing one after another in different combinations
Few times I've seen recovery mode, but never was able to format SD card.
Update: I was even able to make JK3 to work - I flashed JK3 - boots through animation and comes to black screen, after this I've flashed Ya-ok 1.50 with 803.pit, it loads Froyo JK3, still can't format SD card though...
My questions for now - is there way to eliminate using internal SD card (use external SD card instead)? Is there non-standard ways of formatting SD card (when I try to do this in Settings - nothing happens)?
So far I've found this, but it sounds a little too complicated to me
http://forum.xda-developers.com/showthread.php?t=845708#9316375
And it looks that this method is not for Bell Vibrant anyway...
Good luck!
It's extremely likely the internal SD has died and there's nothing you can do to fix that other than sending it into Bell.
Any idea how much they will charge for repair if phone is not under warranty (no receipt)?
if your a bell customer all u have to tell them is you bought a galaxy s off the market and after upgrade it died... the tech person never asked me for a receipt (bell one), he just asked me for the esn to make sure and asked me what happened to it...
said it died after the upgrade... he said already ill process a replacement for you and give you a 100 for inconvenience...
if you arent a bell customer (id suggest try to see if one of ur family members or friends is if you can get them to call for you... they get free hundred)... if not then u can call the samsung center and they send you a post package where u can send in for a replacement... no need for a receipt
I'm Bell customer, I've called today tech support, they offered replacement phone but asked me to send my phone with receipt...I've checked at Bell store today - my phone wasn't purchased at Bell store (they can check this). I guess bad luck...Same with Samsung (1-800-726-7864) - they also asked for receipt. Not sure what I can do now...
Has anyone without a receipt tried registering the phone and submitting a Product Service Request on samsung's website?
My phone is still working but I am afraid it is not going to last and I don't have a receipt myself.
I have registered my phone on Samsung's support website samsung.com/ca/mysamsung/product/myssMyProductRegist2.do?page=PRODUCT.REGISTRATION
It automatically found the manufacturing date by serial number. (August 31 for me)
Then I have an option to submit a Product Service Request and it says that attaching a receipt scanned image is recommended but not necessary.
Could someone try this out and post back the results?
Just wondering - there are so many custom ROMs, so, many guys smart enough to make changes in system . The only change we need - disable internal SD card in the system and force system to use external SD card instead. Anyone?
I've just noticed the funny thing - I can't access/mount/format external SD card either, even though it's not corrupted. So, the problem might be not internal SD card but faulty firmware or some other hardware (controller etc.)?

[Solved] HTC HD2 Touchscreen not working, not responding, frozen, malfunctioning

The Problem: My HTC HD2 touchscreen has progressively gotten worst over 2 months. At first, the keyboard was typing up wrong alphabets, then major function keys begun to malfunction, and later the whole screen. From XDA reviews, I found that changing Radio, WM, or Android ROM do not help.
Solution:
This instruction may apply to Tmobile USA users. In my search for a Do-It-Yourself fix, I searched internet for several days to no avail. Amazon.com sells Touchscreen and Digitizer but their results were inconsistent; the replacement also required time, skills & instruments that I do not have.
Tmobile: Tmobile (800 number) asked me to restore OS, but it did not work. They asked me to take it in the Tmobile store. The store associate looked at the phone, but they did not want to do anything with the phone as I did not buy my phone from Tmobile - they directed me to HTC or a local repair shop. Local repair shop was going to charge $100 for a repair and turn around time of 15 days.
HTC : I called HTC (888 356 2375). As the phone was still under warranty, they offered to take a look at it & repair it. HTC also mentioned that if the warranty is void for any reason, they would charge $39.00 for a triage fee and call me to confirm the repairing cost (in addition to triage fee). HTC mentioned that any illegal softwares found on the device would void the warranty.
Restore to OEM:
I had to restore my softwares to OEM as I installed a newer radio, HSPL, MAGLDR, and a custom windows ROM. To do so, following ROM was flashed :
RUU_Leo_1_5_TMOUS_2.10.531.0_Radio_Signed_15.34.50 .07U_2.08.50.08_2_Ship
Flashing above ROM restored ORIGINAL OEM radio, SPL, and Windows ROM. It also removed MAGLDR.
After restoring softwares to OEM, I sent the phone in. The repair was done by HTC without any charge. After sending the phone in, I had my phone back in 1 week - fairly quick service compared to all the other options I had at hand.
In the process, HTC kept me informed via email regularly. I talked to several HTC reps and they were very accommodating and courteous. I mentioned to HTC that my battery drains very easily. Promptly (in 2 days), HTC sent me a replacement battery for free. They mentioned that as long as the phone is under warranty, they will replace accessories ONCE for free. I will buy HTC again despite the touchscreen problem.
Immediately after receiving the phone, I installed newest Radio, HSPL, MAGDLR & my first Android NAND [HD2_Core_Droid_Desire_HD_V1.4_NAND_ONLY_LEO1024_TOUS]. The android ROM is rocking even harder straight out of box.
Enjoy.
Had the same, perfect service from HTC.
Got it back in a box that said "im back" .. Took 4 weeks though.
This made my decision to stay with HTC in the future.
Same problem, possible not yet solved
My UK T-Mobile HD2 started this in December 2010, I found that 3 or 4 hard resets got it going, but the next day it did it again so sent to T-Mobile repair center, they stripped it put it back together. No Fault Found. Updated the firmware (well re-installed it as there was no newer version avaialble at the time and sent it back to me.
It worked a treat for 5 weeks then the problem was back. Sent away again, Firmware update. No Fault Found (T-Mobile had now released the 3.14 ROM) so I did get an update this time, again came back working. Even better this time as the new radio version allowed me to run an SD Android Build.
You know where this is going, lasted 3 or 4 weeks, same again, Back to T-Mobile Store, this time I did not try a hard reset prior to taking it in, so they could see the fault, I did one reset in store and the fault persisted as it always did after the first two or three, and then off to the repair centre again.
Its due back in the next day or two, No Fault Found!!! Firmware updated
I guess it will be going back again a 3 to 5 weeks.
Perhaps I should drop an e-mail to HTC to see if they can help.
Do you know what they did to yours, did they replace anything?
Cheers Bashy...
My display was soo broken that an firmware upgrade didnt help, not even for a second.
On the repair note (0eu) it said that my screen was replaced.
I had the same problems as in the OP.
Running beter then ever now.
Bashy29 said:
My UK T-Mobile HD2 started this in December 2010, I found that 3 or 4 hard resets got it going, but the next day it did it again so sent to T-Mobile repair center, they stripped it put it back together. No Fault Found. Updated the firmware (well re-installed it as there was no newer version avaialble at the time and sent it back to me.
It worked a treat for 5 weeks then the problem was back. Sent away again, Firmware update. No Fault Found (T-Mobile had now released the 3.14 ROM) so I did get an update this time, again came back working. Even better this time as the new radio version allowed me to run an SD Android Build.
You know where this is going, lasted 3 or 4 weeks, same again, Back to T-Mobile Store, this time I did not try a hard reset prior to taking it in, so they could see the fault, I did one reset in store and the fault persisted as it always did after the first two or three, and then off to the repair centre again.
Its due back in the next day or two, No Fault Found!!! Firmware updated
I guess it will be going back again a 3 to 5 weeks.
Perhaps I should drop an e-mail to HTC to see if they can help.
Do you know what they did to yours, did they replace anything?
Cheers Bashy...
Click to expand...
Click to collapse
No doubt, Tmobile attempts to be helpful. But, I consider HTC, as a manufacturer, to be well-prepared to deal with their own product's issues. If you have these problems repeatedly, I recommend you contact HTC directly. They may send you a new replacement instrument altogether. I had several positive surprises from HTC.
HTC No Longer Repairs HD2
I know this is an old thread, but I have an HD2 with a digitizer that quit working that I wanted fixed. I just called HTC and was told that they have not been able to find a proper way to fix the phone and that they would not be able to repair it even if I paid them. This came from the customer service manager. Both the service rep and I were left without words. He couldn't believe that this was the response as he has never heard of such a thing. HTC has taken the HD2 out of their repair database. Seems pretty sketchy to me. Obviously they know about the problem and it sounds like they should issue a recall on the product if it consistently breaks on people with normal use and they have no way of repairing it.
HD2 screen not working
They fixed mine on Feb 22, 2011 for free under a warranty. I suggest you do not give them the diagnosis of digitizer is not working. Instead, just tell them the problems you have and let them tell you what is wrong with the phone.
If is going to cost an arm and a leg to fix the phone or a 1 month of outage from cellphone, I recommend you get a new phone from Craigslist or eBay. HD2 are dirt cheap now. Good luck.
hd2 is dead
wakedude said:
I know this is an old thread, but I have an HD2 with a digitizer that quit working that I wanted fixed. I just called HTC and was told that they have not been able to find a proper way to fix the phone and that they would not be able to repair it even if I paid them. This came from the customer service manager. Both the service rep and I were left without words. He couldn't believe that this was the response as he has never heard of such a thing. HTC has taken the HD2 out of their repair database. Seems pretty sketchy to me. Obviously they know about the problem and it sounds like they should issue a recall on the product if it consistently breaks on people with normal use and they have no way of repairing it.
Click to expand...
Click to collapse
Yep - i'm not surprised. I purposely bought the HD2 to get dual boot setup. Lasted two months and then screen stopped responding when screen locked. Eventually could not unlock at all. I stripped the phone, put in new screen and digitiser and new keypad buttons and then flashed back to original rom too.
GUESS WHAT??? STILL BUSTED.
So you can try many fixes found online, but I reckon once it busted don't waste your money just bin it.
SAD
wakedude said:
I know this is an old thread, but I have an HD2 with a digitizer that quit working that I wanted fixed. I just called HTC and was told that they have not been able to find a proper way to fix the phone and that they would not be able to repair it even if I paid them. This came from the customer service manager. Both the service rep and I were left without words. He couldn't believe that this was the response as he has never heard of such a thing. HTC has taken the HD2 out of their repair database. Seems pretty sketchy to me. Obviously they know about the problem and it sounds like they should issue a recall on the product if it consistently breaks on people with normal use and they have no way of repairing it.
Click to expand...
Click to collapse
From what i've seen too, it is very difficult to actually repair the digitizer without causing new secondary problems. I paid my repair shop over 155 usd to repair an hd2 with usb and touchscreen problems and they just replaced the virtually the entire hd2 (mainboard+LCD+digitizer). And it still had problems in the end!
d34thw4lk3r said:
Yep - i'm not surprised. I purposely bought the HD2 to get dual boot setup. Lasted two months and then screen stopped responding when screen locked. Eventually could not unlock at all. I stripped the phone, put in new screen and digitiser and new keypad buttons and then flashed back to original rom too.
GUESS WHAT??? STILL BUSTED.
So you can try many fixes found online, but I reckon once it busted don't waste your money just bin it.
SAD
Click to expand...
Click to collapse
Interested in selling it?
i found a way
detroja said:
The Problem: My HTC HD2 touchscreen has progressively gotten worst over 2 months. At first, the keyboard was typing up wrong alphabets, then major function keys begun to malfunction, and later the whole screen. From XDA reviews, I found that changing Radio, WM, or Android ROM do not help.
Solution:
This instruction may apply to Tmobile USA users. In my search for a Do-It-Yourself fix, I searched internet for several days to no avail. Amazon.com sells Touchscreen and Digitizer but their results were inconsistent; the replacement also required time, skills & instruments that I do not have.
Tmobile: Tmobile (800 number) asked me to restore OS, but it did not work. They asked me to take it in the Tmobile store. The store associate looked at the phone, but they did not want to do anything with the phone as I did not buy my phone from Tmobile - they directed me to HTC or a local repair shop. Local repair shop was going to charge $100 for a repair and turn around time of 15 days.
HTC : I called HTC (888 356 2375). As the phone was still under warranty, they offered to take a look at it & repair it. HTC also mentioned that if the warranty is void for any reason, they would charge $39.00 for a triage fee and call me to confirm the repairing cost (in addition to triage fee). HTC mentioned that any illegal softwares found on the device would void the warranty.
Restore to OEM:
I had to restore my softwares to OEM as I installed a newer radio, HSPL, MAGLDR, and a custom windows ROM. To do so, following ROM was flashed :
RUU_Leo_1_5_TMOUS_2.10.531.0_Radio_Signed_15.34.50 .07U_2.08.50.08_2_Ship
Flashing above ROM restored ORIGINAL OEM radio, SPL, and Windows ROM. It also removed MAGLDR.
After restoring softwares to OEM, I sent the phone in. The repair was done by HTC without any charge. After sending the phone in, I had my phone back in 1 week - fairly quick service compared to all the other options I had at hand.
In the process, HTC kept me informed via email regularly. I talked to several HTC reps and they were very accommodating and courteous. I mentioned to HTC that my battery drains very easily. Promptly (in 2 days), HTC sent me a replacement battery for free. They mentioned that as long as the phone is under warranty, they will replace accessories ONCE for free. I will buy HTC again despite the touchscreen problem.
Immediately after receiving the phone, I installed newest Radio, HSPL, MAGDLR & my first Android NAND [HD2_Core_Droid_Desire_HD_V1.4_NAND_ONLY_LEO1024_TOUS]. The android ROM is rocking even harder straight out of box.
Enjoy.
Click to expand...
Click to collapse
I did it all from sd card and got the rom from tmoble's website..simple once i got it down... if your IMEL# doesent work on current phone use the one on the new phone and download the rom fom tmoble.com ....... you will need 1 exta sd card (do not put in phone) put it in computer and format FAT32 standard......... extract the file you downloaded move the signed ruu file and copy to desktop rename (caps important) LEOIMG.nbh and copy to sd card ance done turn off your phone pull out old sim card put in new one poweron hold volume down...... loader should start... power button to stasrt proccess (takes 10-15 mins) phone will say complete open back cover and hit the master reset..... windows will pop up donezo!!!! i just did it for warranty on my phone with tmoble hope this helps others!
Hallo!!!
I was having the same problem while i was using sd android but only with the touch
So i decided to install nand
when i set hspl3.03 form mistake and boot the windows 6.5 the touch worked perfect so i moved to install nand android with hspl 2.08 but at the end i was having the same problem
Is anyone know what to do because i am from greece and it is too expensive to send it to replace the screen
Thank you
takaros666 said:
Hallo!!!
I was having the same problem while i was using sd android but only with the touch
So i decided to install nand
when i set hspl3.03 form mistake and boot the windows 6.5 the touch worked perfect so i moved to install nand android with hspl 2.08 but at the end i was having the same problem
Is anyone know what to do because i am from greece and it is too expensive to send it to replace the screen
Thank you
Click to expand...
Click to collapse
hey dood, i had nand on my US tmoble HD2 touch screen went out, i have a few posts you should follow if you are going for warranty.
i had to download the software from the tmoble website..... You will need an IMEL number for this ...... or go and try to find your stock rom on the interwebs...... have a secondary SD card (not the one in your phone) follow the SPECIFIC steps and drop your new file on the new sd card and replace it with the one in your phone then follw normal booting steps in the tri color screen.,..... i do have a post that is a quck rundown with a little bit more info........ but the main thing is.... if you send it for warranty you have to put YOUR (country/carrier specific) stock rom on or they will fully charge you....... hope this helps....... other than that its a phone issue i belive its the screen digitizers.... so if not under warranty thats what it will cost to fix
Thank you
Thank you. that helped me as well.
touch screne prob(solved)
hengsheng120 said:
From what i've seen too, it is very difficult to actually repair the digitizer without causing new secondary problems. I paid my repair shop over 155 usd to repair an hd2 with usb and touchscreen problems and they just replaced the virtually the entire hd2 (mainboard LCD digitizer). And it still had problems in the end!
Click to expand...
Click to collapse
Just change switch button panel...red button create touch prob

Memory Card not being recognized!!!!!

I droped my EVO yesterday and the screen literally shattered worse then I have ever seen a phone shatter, so I called Assurion to see what needed to be done and by informed me that it would be $100 and there was a 2 week back order before I could get a new "refurbished" device. I than tried going to a few different Sprint Service Repair centers in the area and thy all told me that since the crack was more that a single 2" crack it was to be presumed physically damaged and I hadto go through Assurion. I tried 1 last place this morning and the tech was nice and generous enough to swap out the entire screen housing. I am however stuck with a device that is not recognizing my SD card. I have tried different memory cards, tried formatting the existing memory card and still nothing. I put he SD card in the computer and the computer recognized the SD card no problem. The tech used the speech that it might be the fact that I am rooted and running non stock software and that I might just have to reinstall he software or try a hard reset. I am hoping someone here has some advice from personal experience on how to get my problem resolved.
Ok turned out to be a weird problem that is now resolved. I went back onto Sprint and I think it might have just been loose contacts connecting the SD slot.
Sent from my EVO 4G running Gingerbread with Sense 2.1
Glad to hear you got it fixed...

Can tmo tell if I changed sim cards?

Well it is hard to come up with a question...I contacted customer service because I am tired of data disconnects and seems to be a phone issue since seems to happen on all ROMs plus I have a bad screen and emmc chip..and one of the corners on the screen is a little lose (i think due to a fall so it clicks as i swipe not a biggie though), anyways customer service first had me shift to 2g...no solution there then they said to go to a store and get a new sim card even though this is a brand new one that came with the phone in April. Can customer service tell if I contact them to say the problem still works after adding the new card or should I go in to get the card..plus I am afraid some jerk in the store would need my phone and would notice root....
So just wondering if I say I replaced it if they would go and do warranty replacement or would it show that i didn't change sim cards?
beezie916 said:
Well it is hard to come up with a question...I contacted customer service because I am tired of data disconnects and seems to be a phone issue since seems to happen on all ROMs plus I have a bad screen and emmc chip..and one of the corners on the screen is a little lose (i think due to a fall so it clicks as i swipe not a biggie though), anyways customer service first had me shift to 2g...no solution there then they said to go to a store and get a new sim card even though this is a brand new one that came with the phone in April. Can customer service tell if I contact them to say the problem still works after adding the new card or should I go in to get the card..plus I am afraid some jerk in the store would need my phone and would notice root....
So just wondering if I say I replaced it if they would go and do warranty replacement or would it show that i didn't change sim cards?
Click to expand...
Click to collapse
I don't think they can determine your Sim card. they always ask me to read the number out when I called customers service. You should just return your phone to stock, bring it to a store and tell them your story, but also say that you've already try changing Sim cards. You could even say you tried your friends Sim card and the same problem occurred. They'll most likely fill in an exchange form without much hassling because it doesn't affect their business anyways.
Sent from my HTC Glacier using XDA App

Categories

Resources