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Gentlemen,
i need your attention and help here. I have t-mobile HTC HD2 and its out of warranty. it was going all fine with windows phone 6.5 - then i upgraded to windows phone 7. i didnt like windows phone 7 because of its limited features.
i wanted to get back to windows phone 6.5 and i didnt have original 6.5 ROM, so I downloaded from here "htcpedia.com/news/official-htc-hd2-wm6_5-rom.html"and downloaded "Official WM6.5 ROM - HTC HD2 (Leo) - English GCC Version this version"
after upgrading successfully - the phone went off. i tried to turned it on but nothing happened.
now i have tried many things as under:
1. Soft reset
2. Hard reset
3. Battery - Sim card - memory card out
but it is not turning on at all. when i attach it with USB cable to my PC. no light of charging turns on.
can anyone help me out how to get it working again or its just wasted
please help.
regards,
Mudassar Rasul
you have bricked you HTC HD2
happened to me and had to get another 1.
there is a 100 dollar fix(what i did).
I bough a HTC HD2 with a broken glass (make sure it works) for 90 bucks and got a toolkit online and made 1 out of two.
worked for me hopefully works for you...
you mean - its useless now
Ouch, not good. I fear that you've downloaded an european version of the rom which included a radio rom whose version ends with 50_XX and TMobile users can only use radios that have 51_XX.
Can you boot to the bootloader by pressing power button while holding the volume down key? If not I fear that you've bricked it
No, i cannot go to Bootloader, nothing happens when i press Power Button with vol up/down keys. but one thing - when it plug the USB into PC - the PC makes a sound that USB is attached now. it means by there are still some breathes inside HD2.
mrasul said:
Gentlemen,
i need your attention and help here. I have t-mobile HTC HD2 and its out of warranty. it was going all fine with windows phone 6.5 - then i upgraded to windows phone 7. i didnt like windows phone 7 because of its limited features.
i wanted to get back to windows phone 6.5 and i didnt have original 6.5 ROM, so I downloaded from here "htcpedia.com/news/official-htc-hd2-wm6_5-rom.html"and downloaded "Official WM6.5 ROM - HTC HD2 (Leo) - English GCC Version this version"
after upgrading successfully - the phone went off. i tried to turned it on but nothing happened.
now i have tried many things as under:
1. Soft reset
2. Hard reset
3. Battery - Sim card - memory card out
but it is not turning on at all. when i attach it with USB cable to my PC. no light of charging turns on.
can anyone help me out how to get it working again or its just wasted
please help.
regards,
Mudassar Rasul
Click to expand...
Click to collapse
i have the same problem as you =(
i flashed back to 'RUU_Leo_HTC_WWE_1.48.405.2_Radio_Signed_15.28.50.07U_2.05.51.05_2_Ship'
it said it was successful but now my hd2 won't turn on
dufufu said:
i have the same problem as you =(
i flashed back to 'RUU_Leo_HTC_WWE_1.48.405.2_Radio_Signed_15.28.50.07U_2.05.51.05_2_Ship'
it said it was successful but now my hd2 won't turn on
Click to expand...
Click to collapse
because this rom is including the bad radio for your device which is 2.05.51.05_2.
T-MO users should not flash any earlier radio than 2.07.xx.xx, OR you will end up with the dead device.
it does mention in this guide from mskip: http://forum.xda-developers.com/showthread.php?t=653614
waichai said:
because this rom is including the bad radio for your device which is 2.05.51.05_2.
T-MO users should not flash any earlier radio than 2.07.xx.xx, OR you will end up with the dead device.
it does mention in this guide from mskip: http://forum.xda-developers.com/showthread.php?t=653614
Click to expand...
Click to collapse
Thanks for the info
Does that mean I'm stuck?
Yes, i'm afraid you are stuck. One should always read a bit before flashing. When the TMUS HD2 came out all custom ROM''s were marked as compatible or incompatible. That was done for a reason. The american HD2 is the same device as the european HD2, but has more NAND and a different radio chip because of T-Mobile's odd 3G freqencies in the USA. And flashing a european radio to this chip will in fact brick it.
Maybe the 100$ solution earlier in the thread is not that bad.
Future Notice
USA T-Mobile HD2 Users:
www.tmobile.com/wmupgrade
UPDATE***
Hi,
I just wanted to give an update on my situation.
I called HTC and told them my phone wouldn't turn out and requested a repair
after five minutes, the customer service representative ask for my HD2 serial number and began the process for setting up a RMA for me. They took down my information(name, address, email, phone number) and told me I had to ship to texas for repair. The rep also said someone would contact me if they found a problem that wasn't covered under warranty and I would then have the option to accept the repair and would pay out-of-pocket to get the problem fix or reject it but in case they do find a problem that's covered under warranty they wouldn't contact me but instead go through with whatever repair is needed.
After a few days, I got a email from HTC saying that they received the HD2 and they were evaluating the phone for repair. Shortly after they I got another email saying repairs have been completed and the unit was being shipped back to me with a tracking# from FedEx.
I then called HTC about the the repair status and they told me they repair has been completed and they switched out the motherboard. Pretty awesome I must say Thanks HTC!
The Problem: My HTC HD2 touchscreen has progressively gotten worst over 2 months. At first, the keyboard was typing up wrong alphabets, then major function keys begun to malfunction, and later the whole screen. From XDA reviews, I found that changing Radio, WM, or Android ROM do not help.
Solution:
This instruction may apply to Tmobile USA users. In my search for a Do-It-Yourself fix, I searched internet for several days to no avail. Amazon.com sells Touchscreen and Digitizer but their results were inconsistent; the replacement also required time, skills & instruments that I do not have.
Tmobile: Tmobile (800 number) asked me to restore OS, but it did not work. They asked me to take it in the Tmobile store. The store associate looked at the phone, but they did not want to do anything with the phone as I did not buy my phone from Tmobile - they directed me to HTC or a local repair shop. Local repair shop was going to charge $100 for a repair and turn around time of 15 days.
HTC : I called HTC (888 356 2375). As the phone was still under warranty, they offered to take a look at it & repair it. HTC also mentioned that if the warranty is void for any reason, they would charge $39.00 for a triage fee and call me to confirm the repairing cost (in addition to triage fee). HTC mentioned that any illegal softwares found on the device would void the warranty.
Restore to OEM:
I had to restore my softwares to OEM as I installed a newer radio, HSPL, MAGLDR, and a custom windows ROM. To do so, following ROM was flashed :
RUU_Leo_1_5_TMOUS_2.10.531.0_Radio_Signed_15.34.50 .07U_2.08.50.08_2_Ship
Flashing above ROM restored ORIGINAL OEM radio, SPL, and Windows ROM. It also removed MAGLDR.
After restoring softwares to OEM, I sent the phone in. The repair was done by HTC without any charge. After sending the phone in, I had my phone back in 1 week - fairly quick service compared to all the other options I had at hand.
In the process, HTC kept me informed via email regularly. I talked to several HTC reps and they were very accommodating and courteous. I mentioned to HTC that my battery drains very easily. Promptly (in 2 days), HTC sent me a replacement battery for free. They mentioned that as long as the phone is under warranty, they will replace accessories ONCE for free. I will buy HTC again despite the touchscreen problem.
Immediately after receiving the phone, I installed newest Radio, HSPL, MAGDLR & my first Android NAND [HD2_Core_Droid_Desire_HD_V1.4_NAND_ONLY_LEO1024_TOUS]. The android ROM is rocking even harder straight out of box.
Enjoy.
Had the same, perfect service from HTC.
Got it back in a box that said "im back" .. Took 4 weeks though.
This made my decision to stay with HTC in the future.
Same problem, possible not yet solved
My UK T-Mobile HD2 started this in December 2010, I found that 3 or 4 hard resets got it going, but the next day it did it again so sent to T-Mobile repair center, they stripped it put it back together. No Fault Found. Updated the firmware (well re-installed it as there was no newer version avaialble at the time and sent it back to me.
It worked a treat for 5 weeks then the problem was back. Sent away again, Firmware update. No Fault Found (T-Mobile had now released the 3.14 ROM) so I did get an update this time, again came back working. Even better this time as the new radio version allowed me to run an SD Android Build.
You know where this is going, lasted 3 or 4 weeks, same again, Back to T-Mobile Store, this time I did not try a hard reset prior to taking it in, so they could see the fault, I did one reset in store and the fault persisted as it always did after the first two or three, and then off to the repair centre again.
Its due back in the next day or two, No Fault Found!!! Firmware updated
I guess it will be going back again a 3 to 5 weeks.
Perhaps I should drop an e-mail to HTC to see if they can help.
Do you know what they did to yours, did they replace anything?
Cheers Bashy...
My display was soo broken that an firmware upgrade didnt help, not even for a second.
On the repair note (0eu) it said that my screen was replaced.
I had the same problems as in the OP.
Running beter then ever now.
Bashy29 said:
My UK T-Mobile HD2 started this in December 2010, I found that 3 or 4 hard resets got it going, but the next day it did it again so sent to T-Mobile repair center, they stripped it put it back together. No Fault Found. Updated the firmware (well re-installed it as there was no newer version avaialble at the time and sent it back to me.
It worked a treat for 5 weeks then the problem was back. Sent away again, Firmware update. No Fault Found (T-Mobile had now released the 3.14 ROM) so I did get an update this time, again came back working. Even better this time as the new radio version allowed me to run an SD Android Build.
You know where this is going, lasted 3 or 4 weeks, same again, Back to T-Mobile Store, this time I did not try a hard reset prior to taking it in, so they could see the fault, I did one reset in store and the fault persisted as it always did after the first two or three, and then off to the repair centre again.
Its due back in the next day or two, No Fault Found!!! Firmware updated
I guess it will be going back again a 3 to 5 weeks.
Perhaps I should drop an e-mail to HTC to see if they can help.
Do you know what they did to yours, did they replace anything?
Cheers Bashy...
Click to expand...
Click to collapse
No doubt, Tmobile attempts to be helpful. But, I consider HTC, as a manufacturer, to be well-prepared to deal with their own product's issues. If you have these problems repeatedly, I recommend you contact HTC directly. They may send you a new replacement instrument altogether. I had several positive surprises from HTC.
HTC No Longer Repairs HD2
I know this is an old thread, but I have an HD2 with a digitizer that quit working that I wanted fixed. I just called HTC and was told that they have not been able to find a proper way to fix the phone and that they would not be able to repair it even if I paid them. This came from the customer service manager. Both the service rep and I were left without words. He couldn't believe that this was the response as he has never heard of such a thing. HTC has taken the HD2 out of their repair database. Seems pretty sketchy to me. Obviously they know about the problem and it sounds like they should issue a recall on the product if it consistently breaks on people with normal use and they have no way of repairing it.
HD2 screen not working
They fixed mine on Feb 22, 2011 for free under a warranty. I suggest you do not give them the diagnosis of digitizer is not working. Instead, just tell them the problems you have and let them tell you what is wrong with the phone.
If is going to cost an arm and a leg to fix the phone or a 1 month of outage from cellphone, I recommend you get a new phone from Craigslist or eBay. HD2 are dirt cheap now. Good luck.
hd2 is dead
wakedude said:
I know this is an old thread, but I have an HD2 with a digitizer that quit working that I wanted fixed. I just called HTC and was told that they have not been able to find a proper way to fix the phone and that they would not be able to repair it even if I paid them. This came from the customer service manager. Both the service rep and I were left without words. He couldn't believe that this was the response as he has never heard of such a thing. HTC has taken the HD2 out of their repair database. Seems pretty sketchy to me. Obviously they know about the problem and it sounds like they should issue a recall on the product if it consistently breaks on people with normal use and they have no way of repairing it.
Click to expand...
Click to collapse
Yep - i'm not surprised. I purposely bought the HD2 to get dual boot setup. Lasted two months and then screen stopped responding when screen locked. Eventually could not unlock at all. I stripped the phone, put in new screen and digitiser and new keypad buttons and then flashed back to original rom too.
GUESS WHAT??? STILL BUSTED.
So you can try many fixes found online, but I reckon once it busted don't waste your money just bin it.
SAD
wakedude said:
I know this is an old thread, but I have an HD2 with a digitizer that quit working that I wanted fixed. I just called HTC and was told that they have not been able to find a proper way to fix the phone and that they would not be able to repair it even if I paid them. This came from the customer service manager. Both the service rep and I were left without words. He couldn't believe that this was the response as he has never heard of such a thing. HTC has taken the HD2 out of their repair database. Seems pretty sketchy to me. Obviously they know about the problem and it sounds like they should issue a recall on the product if it consistently breaks on people with normal use and they have no way of repairing it.
Click to expand...
Click to collapse
From what i've seen too, it is very difficult to actually repair the digitizer without causing new secondary problems. I paid my repair shop over 155 usd to repair an hd2 with usb and touchscreen problems and they just replaced the virtually the entire hd2 (mainboard+LCD+digitizer). And it still had problems in the end!
d34thw4lk3r said:
Yep - i'm not surprised. I purposely bought the HD2 to get dual boot setup. Lasted two months and then screen stopped responding when screen locked. Eventually could not unlock at all. I stripped the phone, put in new screen and digitiser and new keypad buttons and then flashed back to original rom too.
GUESS WHAT??? STILL BUSTED.
So you can try many fixes found online, but I reckon once it busted don't waste your money just bin it.
SAD
Click to expand...
Click to collapse
Interested in selling it?
i found a way
detroja said:
The Problem: My HTC HD2 touchscreen has progressively gotten worst over 2 months. At first, the keyboard was typing up wrong alphabets, then major function keys begun to malfunction, and later the whole screen. From XDA reviews, I found that changing Radio, WM, or Android ROM do not help.
Solution:
This instruction may apply to Tmobile USA users. In my search for a Do-It-Yourself fix, I searched internet for several days to no avail. Amazon.com sells Touchscreen and Digitizer but their results were inconsistent; the replacement also required time, skills & instruments that I do not have.
Tmobile: Tmobile (800 number) asked me to restore OS, but it did not work. They asked me to take it in the Tmobile store. The store associate looked at the phone, but they did not want to do anything with the phone as I did not buy my phone from Tmobile - they directed me to HTC or a local repair shop. Local repair shop was going to charge $100 for a repair and turn around time of 15 days.
HTC : I called HTC (888 356 2375). As the phone was still under warranty, they offered to take a look at it & repair it. HTC also mentioned that if the warranty is void for any reason, they would charge $39.00 for a triage fee and call me to confirm the repairing cost (in addition to triage fee). HTC mentioned that any illegal softwares found on the device would void the warranty.
Restore to OEM:
I had to restore my softwares to OEM as I installed a newer radio, HSPL, MAGLDR, and a custom windows ROM. To do so, following ROM was flashed :
RUU_Leo_1_5_TMOUS_2.10.531.0_Radio_Signed_15.34.50 .07U_2.08.50.08_2_Ship
Flashing above ROM restored ORIGINAL OEM radio, SPL, and Windows ROM. It also removed MAGLDR.
After restoring softwares to OEM, I sent the phone in. The repair was done by HTC without any charge. After sending the phone in, I had my phone back in 1 week - fairly quick service compared to all the other options I had at hand.
In the process, HTC kept me informed via email regularly. I talked to several HTC reps and they were very accommodating and courteous. I mentioned to HTC that my battery drains very easily. Promptly (in 2 days), HTC sent me a replacement battery for free. They mentioned that as long as the phone is under warranty, they will replace accessories ONCE for free. I will buy HTC again despite the touchscreen problem.
Immediately after receiving the phone, I installed newest Radio, HSPL, MAGDLR & my first Android NAND [HD2_Core_Droid_Desire_HD_V1.4_NAND_ONLY_LEO1024_TOUS]. The android ROM is rocking even harder straight out of box.
Enjoy.
Click to expand...
Click to collapse
I did it all from sd card and got the rom from tmoble's website..simple once i got it down... if your IMEL# doesent work on current phone use the one on the new phone and download the rom fom tmoble.com ....... you will need 1 exta sd card (do not put in phone) put it in computer and format FAT32 standard......... extract the file you downloaded move the signed ruu file and copy to desktop rename (caps important) LEOIMG.nbh and copy to sd card ance done turn off your phone pull out old sim card put in new one poweron hold volume down...... loader should start... power button to stasrt proccess (takes 10-15 mins) phone will say complete open back cover and hit the master reset..... windows will pop up donezo!!!! i just did it for warranty on my phone with tmoble hope this helps others!
Hallo!!!
I was having the same problem while i was using sd android but only with the touch
So i decided to install nand
when i set hspl3.03 form mistake and boot the windows 6.5 the touch worked perfect so i moved to install nand android with hspl 2.08 but at the end i was having the same problem
Is anyone know what to do because i am from greece and it is too expensive to send it to replace the screen
Thank you
takaros666 said:
Hallo!!!
I was having the same problem while i was using sd android but only with the touch
So i decided to install nand
when i set hspl3.03 form mistake and boot the windows 6.5 the touch worked perfect so i moved to install nand android with hspl 2.08 but at the end i was having the same problem
Is anyone know what to do because i am from greece and it is too expensive to send it to replace the screen
Thank you
Click to expand...
Click to collapse
hey dood, i had nand on my US tmoble HD2 touch screen went out, i have a few posts you should follow if you are going for warranty.
i had to download the software from the tmoble website..... You will need an IMEL number for this ...... or go and try to find your stock rom on the interwebs...... have a secondary SD card (not the one in your phone) follow the SPECIFIC steps and drop your new file on the new sd card and replace it with the one in your phone then follw normal booting steps in the tri color screen.,..... i do have a post that is a quck rundown with a little bit more info........ but the main thing is.... if you send it for warranty you have to put YOUR (country/carrier specific) stock rom on or they will fully charge you....... hope this helps....... other than that its a phone issue i belive its the screen digitizers.... so if not under warranty thats what it will cost to fix
Thank you
Thank you. that helped me as well.
touch screne prob(solved)
hengsheng120 said:
From what i've seen too, it is very difficult to actually repair the digitizer without causing new secondary problems. I paid my repair shop over 155 usd to repair an hd2 with usb and touchscreen problems and they just replaced the virtually the entire hd2 (mainboard LCD digitizer). And it still had problems in the end!
Click to expand...
Click to collapse
Just change switch button panel...red button create touch prob
I got an htc trophy lastly but it has a big problem. It stops playing sound sometimes on its own!! The speaker stops and i cant make or receive calls. The headphone doesnt work. When i reboot it it works normally again, until it stops and needs again rebooting. They told me its a software problem. What can i do?? If i root i wont be able to get the upcoming mango update. I tried to hard reset but it doesnt get any better:/ any ideas??
lefterakos said:
I got an htc trophy lastly but it has a big problem. It stops playing sound sometimes on its own!! The speaker stops and i cant make or receive calls. The headphone doesnt work. When i reboot it it works normally again, until it stops and needs again rebooting. They told me its a software problem. What can i do?? If i root i wont be able to get the upcoming mango update. I tried to hard reset but it doesnt get any better:/ any ideas??
Click to expand...
Click to collapse
Hi m8...
If you got your phone from Vodafone gr then you must return iy at once...
For me this is not a software problem.....Its a hardware problem...
The unlock (no root just unlock) of the device has nothing to do mango update or any update and warranty ...The phone restore that you made is OK to bring the phone in his original state...
See here for the Greek Trophy forum
colossus
Got it as a present:/ can i find via imei at which vodafone store was it bought??
Got it as a present:/ can i find via imei at which vodafone store was it bought??
lefterakos said:
Got it as a present:/ can i find via imei at which vodafone store was it bought??
Click to expand...
Click to collapse
There is a week time period that you get a new one no questions asked ...
Go in any of vodafone stores.
I dont have the receipt.. I ll simply go and ask them to change it??
lefterakos said:
I dont have the receipt.. I ll simply go and ask them to change it??
Click to expand...
Click to collapse
You just can't go there without the receipt. You need a proof that someone got it from Vodafone...and its not stolen
Com'n m8...just ask the one that gave you the phone for both the receipt and the Vodafone store
I ve got the box its content the stickers on it and everything.. But the receipt
Ask whoever gave you the phone as a present for the receipt... or give them the phone back and they take it.
But do it fast.
Hi guys, Im with Telus and my phone has been restarting randomly and over heating and giving me an error message that says replace storage card. This is what I have been through in the past couple weeks. I gave my phone to Telus and told them the problem. Couple weeks later I got it back and was told LG reflashed my phone.
For a couple hours it worked then when I got home it went back to restarting randomly, and sometimes it would say replace storage card like before, then I would have to take out the battery and put it back in and it will be stuck on the LG logo and I would have to repeatidly take out the battery and put it back in until my phone boots up again.
So I went back to Telus they sent the phone back to LG, LG reflashed the device again but now my phone doesnt say storage card missing it just totally hard resets and erases everything on my phone each time!
Now im a little pissed and I call Telus and the lady was understanding and nice and told me they will replace my phone with another Lg optimus 7 for free if I go to the telus store i bought my phone at, and if theres any problem to call us back.
Today I went to Telus store and the lady working there told me they dont replace phones for free so I called Telus customer service and that lady told me I was misinformed and she wouldn't budge so I left the store.
This is really frustrating, what should I do? I understand a lot of you probably aren't in Canada and dont know Telus policies but I heard this is a known defective problem in some LG e900h phones. And wondering what I should do, should i give it in for another repair or what?
Thanks
Internal WP7 memory are in fact...SD Card and WP7 need it to store system data.
So it seems that the connection between your sd card slot and your motherboard is defective.
Since you cannot access the slot, forget Telus and try to contact LG directly.
Telus must provide a warranty but don't forget that it doesn't void the "manufacturer warranty"
And don't forget to explain them the Telus inefficient support ^^
That's odd that Telus isn't replacing your phone, I had similar issues when I bought my phone near the device launch, so I took it back, and they replaced it with no questions asked. Did you purchase your phone from a corporate telus store? or from an authorized dealer? That shouldn't matter anyway, I bought mine from a dealer in Calgary
thanks for the reply guys... I bought it a telus retail store... the most frustrating part is the first lady told me after contacting her support staff that I could get it replaced ... but when I got there, they decided to screw me. Anyways im going to try to contact telus one more time, then LG.
Sakem said:
Internal WP7 memory are in fact...SD Card and WP7 need it to store system data.
So it seems that the connection between your sd card slot and your motherboard is defective.
Since you cannot access the slot, forget Telus and try to contact LG directly.
Telus must provide a warranty but don't forget that it doesn't void the "manufacturer warranty"
And don't forget to explain them the Telus inefficient support ^^
Click to expand...
Click to collapse
Unfortunately, you are incorrect with regards to the SD Card ... Both LG and Samsung phones have internal NAND flash made by Toshiba. This was revealed through teardowns and repair manuals. So, there is no way to replace the memory on a Optimus 7 without a complete logic board change.
Oops, saw wp7 phone teardowns months ago and nand was "faked" by simple sd cards. Must have been HTC phones.
Thx for rectification
So I got scammed as **** yesterday, bought a HTC HD2 from this faggy kid on ebay and it turns out it doesn't work. Camera doesn't work, many buttons are laggy, some dont even work at all and the biggest issue I have is it cannot be connected to PC. I put it on my USB cable and when I run HTC Sync, says its not connected.
It's got some ****ty beta Android installed and I'd like to get WM back, but seeing as how I can't connect it to my PC, I'm out of options. Anything I can do?
Flash a wm ROM via sd card method.
Make sure you choose correct version ROM/Radio for HD2 model type.
Personally I would go for WM6.5.3 ROM from NRG (you should have HSPL already insaled if on fandroid.
Buying from eBay is a dodgy game, eBay is full of ****e from china or faulty ****e sold as working.
Does it look like screen been replaced ! i void sticker missing from under battery cover on 1 screw head ?
Get your money back and buy a decent one. I'd file a dispute through eBay if the phone wasn't as described in the listing.
First of all: relax! Your problems sound software related and that can be fixed! Can you boot the phone to bootloader (hold down vol down while turning on)? If yes then try to connect the phone to the PC - the display on the phone should change from serial to usb. If it does that it means your usb connector is ok and you should be able to flash WM
/Anders
I wouldn't play with the phone but rather file a dispute on ebay, you're under their protection . No seriously, contact ebay and ask for a refund, they'd probably ask you to send the phone back, but you'll get your money.
There's no way I can get my money back.
I'm more concerned what I could do with the phone. Seeing as how I don't have any device that supports microSD card other than this phone, I can't do the booting, but I guess I could get it from someone. Also, volume up button isn't working, though that was mentioned. Is there a guide on how to do this via memory card? I got the ROM downloaded, just not sure on what to do. Wouldn't wanna do something wrong.
Hi there,
I read you installed HTC Sync. The drivers for the HD2 are in the Windows Mobile Device centre so you need to download that. You need to install the HTC drivers 3.00.007 and uninstall the sync. Then install the Android SDK kit. This worked for me for android and windows. If this was helpful for you, just hit the thanks button!