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Many ppl have problems with "black" screens that "stop" working.
my HD: Stock rom, radio, europe location, non modified, non damages.
Screen is just black, but phone,sound and touch panel! work
first time when screen gone black i make hardreset by (unplug touchpen)press vol-up + vol-down + power. after HR screen work again !.
7-14 days ago screen gone black again ... HR dont help, unload&load battery dont help, so i use product Warranty, and now w8 for back HD & summary.
If you have the same problem just post here.
I have the same problem and sent it back for servicing.
Apparently needs to change the whole board.
Looks like there is a defective batch of HD. Reported also by another user.
I have the same problem, sometimes screen goes black about 5-6 times for day,sometimes 2-3 day is ok! im sending back to store
Mine is doing the exact same thing, touch still works fine but screen shows nothing on it. Lucky i had MyMobiler installed so i can see the screen through activesync on my PC
I have this problem too. This is becoming quite a common problem with HD.
I sent mine back for repair where they have to replaced the mainboard.
Definitely a hardware problem. Hope you have warranty.
How will warranty go with a custom (Dutty's) ROM installed?
Was installed using USPL, has never had HardSPL installed on there
Pugsley_21 said:
How will warranty go with a custom (Dutty's) ROM installed?
Was installed using USPL, has never had HardSPL installed on there
Click to expand...
Click to collapse
You won't have warranty with a custom ROM. Did you backup your stock ROM?
Stock ROM can be downloaded from the HTC site, but how to install it without a working screen?
Pugsley_21 said:
Stock ROM can be downloaded from the HTC site, but how to install it without a working screen?
Click to expand...
Click to collapse
I had this problem with black screen though I could still feel vibrations when clicking soft keys etc, so I knew phone was on.
What I did:
Removed battery overnight
Inserted battery and turned on device
Device worked normally again.
If this doesn't work then you definately have a faulty motherboard.
This also means you would be unable to flash custom rom on device. This could void your warranty. However I have heard of people getting phones fixed under warranty with same problem due to HTC not being able to check wther or not you had changed rom beforehand
Hmmm, well currently my phone is back where i bought it, they wanted all packaging so they haven't sent it off yet. I'll get it back tomorrow and try removing the battery overnight, as mine sounds just like yours in that it still turns on but with no screen
According to the HTC site the stock ROM should install as long as activesync can see the phone. So there might be hope in flashing a stock ROM back on before warranty
Pugsley_21 said:
According to the HTC site the stock ROM should install as long as activesync can see the phone. So there might be hope in flashing a stock ROM back on before warranty
Click to expand...
Click to collapse
If your phone turns on and still connects to pc, then yes its possible. Try it and see what happens. You should still be presented with standard flash pop up screen on pc as well as % flashed etc which will change to flashing finished so you know you have completed flash process.
I've found out that MyMobiler will automatically install itself onto the phone when it is plugged into the PC, so there's still hope to see the screen after a reflash. Just need to get my phone back
Went to the shop and managed to flash the stock ROM back onto the phone, after downloading it from the HTC website. Now it's going back (hopefully) to HTC, or possibly Telstra. I'm hoping they send me a new one, as they wanted all of the accessories that came with it, box etc
Yep, same problem here. And mine is also a Telstra T8285. Maybe the bad batch is mostly in those?
Anyway, I have managed to re-load the stock rom with no screen. It's quite easy actually. Just make sure ActiveSync sees the phone, and you're good to go. No need to have to see the screen of the phone.
I'm in the US and was routed to HTC's support here in the US. Of course when I told them the model I have, they said they don't have the parts to repair it here in the US, so I'd have to send it overseas. He said they will contact me from HTC over there within 2 WEEKS. What? So I sit here and wait... blah.
stpete111 said:
Yep, same problem here. And mine is also a Telstra T8285. Maybe the bad batch is mostly in those?
Click to expand...
Click to collapse
btw, mine is also a Telstra T8285 so it definitely seems to be a problematic batch for Australia. Mine took three weeks to return and they replaced the mainboard. So far so good.
Hi,
I have exactly the same issue. The screen is black, but the phone does operate. I can connect it to my PC and even "see" the screen using EveryWAN remote.
The problem is, I have the Energy 6.5 ROM and Hard SPL 1.56 installed, and I cannot flash it back to the stock ROM and SPL, so that I can send it back under warranty.
I have tried 2 ways:
1. Putting it into Bootloader by pressing Vol down and ON - but it is impossible to tell if it actually goes into it because the screen is black, and when I try and run the ROM update utility, it cannot connect (error 260).
It seems like I cannot actually get it into the bootloader. I have tried lots of times...
2. Running the installer from when the phone is on and connected to the PC by activesync. In this method, the update utility gets as far as starting the progress bar, but then the phone seems to disconnect from the PC and again I get connection error 260.
This is really frustrating, any ideas would be greatly appreciated...
stutjones said:
Hi,
I have exactly the same issue. The screen is black, but the phone does operate. I can connect it to my PC and even "see" the screen using EveryWAN remote.
The problem is, I have the Energy 6.5 ROM and Hard SPL 1.56 installed, and I cannot flash it back to the stock ROM and SPL, so that I can send it back under warranty.
I have tried 2 ways:
1. Putting it into Bootloader by pressing Vol down and ON - but it is impossible to tell if it actually goes into it because the screen is black, and when I try and run the ROM update utility, it cannot connect (error 260).
It seems like I cannot actually get it into the bootloader. I have tried lots of times...
2. Running the installer from when the phone is on and connected to the PC by activesync. In this method, the update utility gets as far as starting the progress bar, but then the phone seems to disconnect from the PC and again I get connection error 260.
This is really frustrating, any ideas would be greatly appreciated...
Click to expand...
Click to collapse
What I'd try is running USPL before running RUU
Quote from wiki
ERROR [260] : CONNECTION
This error occurs when the RUU cannot make a connection to the device right before flashing. This typically happens when you try to flash a new SPL to your device. Use Soft-SPL before attempting the RUU again.
Click to expand...
Click to collapse
Thanks for the help Fallen Sparten.
Unfortunately it does not work.
The USPL also cannot find a connection. I think it is because I cannot actually put the phone into the bootloader - It is impossible to tell because the screen is blank. What I can say, is that when I press both the volume down and power key, nothing seems to happen. There is no connection sound from my computer and the RUU does not detect the phone.
I also get the same error if I try and update the phone from an activesync connection. i.e. when the phone is operating normally - I can tell it is operating normally because I can view the files with activesync.
Please any more ideas?
This happened to me as well. Was there some kind of software update that HTC pushed out that affected a few phones?
I see about 10-15 people on here that got hit with the same thing at the same time.
well I've had this issue as well, I have flashed back to stock rom (blind as activesync could see it tho I couldnt so no idea whats gone on)
When I called customer service they barely batted an eye and ahve arranged a replacement to be shippped to me tomorrow.
Be interesting to see what they say (if anything when they get mind back)
Hey everyone, my hd2 died (original 1.48 rom), I already tried soft reset, hard reset, put out my battery, charge it and everyhting that came to my mind but when i turn it on it wont go further than the first htc image.
Is there anything i cant do or should i just take it back to the shop?
Thanks
I would take it back, even if you do fix it. You don't want a phone that may still have a underlying problem.
Htc HD2 BRICK Need HELP!!!!!!!
I flashed Duttys_Leo_Sense_2.5_5.2.23554.5.5.0_1.72_Multi-Lang_6.5.5_Radio_2.07.51.22.2_V1.2_WWE into tmobile htc hd2 cause i was [email protected]$kin goin Rom happy and didnt double check its compatibility and my screen went blank black, cant power on, cant go into bootloader, and cant hard reset but when i plug it in to my computer it recognizes it as a device without a driver i saw it in the device manager on windows 7 ulitmate. CAN I SAVE MY HTC HD2??
I KILL my htc hd2 (BRICKED)
I used HSPL2_1024_RUN.exe i flashed like 5 roms within 24hrs i was trying them out and this one made killed my hd2.
for those stuck on the htc boot image
take off the back cover of the phone and press the little red button, this will restart the phone
AS SOON AS you press it, press and hold the volume down button this will bring you to the bootloader
connect the phone via usb to your computer and flash a different radio rom (look first which are compatible with your rom)
if this doesnt work, using the same method flash back to your original rom.
hpg said:
I flashed Duttys_Leo_Sense_2.5_5.2.23554.5.5.0_1.72_Multi-Lang_6.5.5_Radio_2.07.51.22.2_V1.2_WWE into tmobile htc hd2 cause i was [email protected]$kin goin Rom happy and didnt double check its compatibility and my screen went blank black, cant power on, cant go into bootloader, and cant hard reset but when i plug it in to my computer it recognizes it as a device without a driver i saw it in the device manager on windows 7 ulitmate. CAN I SAVE MY HTC HD2??
Click to expand...
Click to collapse
for tmous with 1gb rom NEVER flash a radio with .51. in the code.
still haven't seen anyone recover from this. if anyone has please let me know.
Damn it captain!!!!!!
I just got it on the 24th shhhhhhhh....... ummm i just will take it to TMOBILE i hope i can get an other one, they may not have one in stock or they WONT give me another. i will see as soon as the store opens.
Sorry to hear about people's problems. Just remember if you have TMobile
USA there is NOT a way to flash another rom onto the phone..Just give it time the wonderful folks here are working on it. If your still in your 14 day grace period just return the phone to the store and play dumb. You might
have to wait for another phone since apparently they did not anticipate
how many people wanted this phone and sold out quickly. I know I was there
at 6:30 and the second in line and they only had 5!
Anyway, the most important thing you can do here is DO a search!
I KILL my htc hd2 (BRICKED)
BUT I have flashed roms into Tmobiles htc hd2 like TOUCH_X_TREME_23549_TMOUS_2_30_5_49 among others and they worked! i was just try different ones and i PICKED and I BRICKED!!!!!!!!!!!
Damitu said:
Just remember if you have TMobile
USA there is NOT a way to flash another rom onto the phone..
Click to expand...
Click to collapse
sorry? sure about that? seems to me lots of people have successfully flashed their tmous hd2.
It only goes wrong if you
1 - flash a rom based on anything less than 2.10 rom
or
2 - flash a radio with ..51.. in the version number.
I KILL my htc hd2 (BRICKED)
When I take it back do you think tmobile can they tell if i flashed a rom?
hpg said:
When I take it back do you think tmobile can they tell if i flashed a rom?
Click to expand...
Click to collapse
possibly, however its worth a try, there are other people that have reported they got it exchanged. the worst theu can do is send you it back un fixed. They can't keep it and make you pay for the fix.
I KILL my htc hd2 (BRICKED) and the walk of SHAME!!!
Ok well thanks for your GREAT!!! input how can i add you to friends for future epic fail endeavours!!! i encounter.
hpg said:
Ok well thanks for your GREAT!!! input how can i add you to friends for future epic fail endeavours!!! i encounter.
Click to expand...
Click to collapse
hehe, i rarely bother accepting friend requests, this isnt a social networking site!
Just find any post be me, and either click my name or the green button next to my name to PM me.
Shamely going back to tmobile on wed
I went to tmobile last friday they tried to turn it on, pushing reset and taking out the battery so they put me on a list for this coming wed. I still got the bricked one with me they told me to bring it in for a trade. i have tried everything to turn it on but the screen remains BLACK. so i got a BLACK BRICK!!!
Any more ideas?
cgrec92 said:
for those stuck on the htc boot image
take off the back cover of the phone and press the little red button, this will restart the phone
I do not see a little red button under the back cover. I am in the US, just bought phone, slightly used of course, no warranty. It suddenly went dead this afternoon while charging, will sometimes try to power up but will just keep flashing that one screen "stick together" over and over.....
Tried another battery, same thing.
Click to expand...
Click to collapse
Mine is doing the same thing . . . in the US, the reset button is right next to the SD card slot, and it's yellow. Mine wouldn't come on Friday, and I started a web chat with Tmobile to see if they would exchange it, and then it just came back on. They said as long as the white sticker at the top of the battery compartment is still white (proving you didn't get it wet), then they will exchange it. It worked fine for me the rest of the weekend (AFTER I did a hard reset, and got it running great!!). This morning, I locked it while running MobiTV, then I couldn't unlock it, so I pulled the battery. That was 2 hours ago, and it still won't come on . . .
If it doesn't come on before I leave work, I'm taking it to Tmobile tonight!!
UPDATED 20 minutes later: Just came on . . . no rhyme or reason why?? Just started after MULTIPLE times of taking out and putting back battery, SIM, and SD card. Got the same error that I've been getting the last couple months on reboots (services.exe)?? When I did a CleanRAM, it free'd up 3.36MB . . . so SOMETHING was hung up, but nothing was running in the task manager??
Generally, few task managers show what's really going on with the phone's memory. Use an advanced task manager which will allow you to control the actual processes running on your device, Google for the names of those which seem to cause mischief and terminate them (if possible) or try to find a solution.
hpg said:
When I take it back do you think tmobile can they tell if i flashed a rom?
Click to expand...
Click to collapse
Hey I am also Tmobile User and I have flashed a few ROMS luckily I have not Bricked my phone (knock on wood.) I was just wondering how your return went? I have insurance on mine and figured I would just take it back if that happened. I just didn't know if that would work? Did you ever get a new one
Another update . . . used my phone all afternoon, and tried to charge it, and it wouldn't charge??? Luckily, my husband has the same phone, so I checked his with the same charger. Compared the two phones, and the prongs that hit the battery were bent back. I folded them back down, and now it can charge again. Makes me wonder if that is the problem with the phone not coming back on? Maybe putting the battery back in so that it wasn't hitting the prongs has been keeping it from turning back on . . .
Hey guys. I just bought my HD2 today and I have flashed HTC phones before.
This is a TMOBILE 1024LEO phone so I connected it to ActiveSync and installed HSPL 1024. After installing it I loaded the CustomRUU and installed "RUU_Leo_HTC_WWE_1.66.405.2_Radio_Signed_15.30.50.0 7U_2.06.51.07_Ship.exe". This installed 100% and my phone powered off after it was complete. Since then I have not been able to get the phone to respond. I believe I bricked it? But I don't see why I can't even get the bootloader to load when powered off. I've tried holding the volume down button and pressing the power button. Holding the volume down button and pressing the soft reset button. Holding both volume buttons and pressing the power button. None of these get it to respond. Any ideas?
- Frankie
its dead.
flashing a 1.66 rom alone would have been recoverable, but that rom you chose also includes a radio, because it is an official rom, and that radio is 2.06.51.07, , and what happens when you flash a radio with .51. in it?
Correct, brick.
So far no one has been able to fix it, some have taken it back and gotten a replacement.
Sorry to be the harbinger of doom.
(One of the very few actual known ways to really brick the hd2, in spite of the fact that half the daily new threads say 'OMG brick!')
Throw it in the bin?
From the TMOUS HD2 flashing thread...
Not all ROMs are compatible with 1024LEO, including old official ROMS.
Official 1.42 and 1.66 WON'T WORK on LEO1024, because there is no 1024 NAND memory support.
All custom ROMs which ARE NOT BASED ON 2.08+ T-Mobile ROMs WON'T WORK ON 1024LEO.
IMPORTANT: DO NOT flash any Rom unless it states in the 1st post that its compatable with the 1024LEO or the chef confirms its safe to flash on a 1024LEO. If you flash a Rom with a Base version before 2.08 then you will most likely brick your phone. PLEASE BE CAREFUL!!
IF YOU ARENT ABSOLUTELY SURE THEN DONT FLASH IT!!
[...]
IMPORTANT: Do not flash ANY Radio before 2.07.x or the 2.09.51.03 Radio or you could damage your phone!!
IMPORTANT: Make sure the Radio you flash is FULLY compatable with the US HD2 before flashing.
IF YOU ARENT ABSOLUTELY SURE THEN DONT FLASH IT!!
Click to expand...
Click to collapse
You just got a brand new brick. Read the instructions next time...
so there is nothing that I can do to get the phone in bootloader mode even when powered off? I don't understand why that isn't possible.
and btw when I connect the phone to a computer via USB, it tries to install software for "QUALCOMM CDMA TECHNOLOGIES MSM". idk if that helps
Verson said:
so there is nothing that I can do to get the phone in bootloader mode even when powered off? I don't understand why that isn't possible.
and btw when I connect the phone to a computer via USB, it tries to install software for "QUALCOMM CDMA TECHNOLOGIES MSM". idk if that helps
Click to expand...
Click to collapse
all it helps it to confirm that you have the 'it no longer goes to bootloader or power on and shows up as qualcomm (if it shows up at all, some dont) on the PC' problem.
Sorry, but if you look through the tmo us thread there are a few dozen people it has happened to.
here you go, some reading
Verson said:
so there is nothing that I can do to get the phone in bootloader mode even when powered off? I don't understand why that isn't possible.
and btw when I connect the phone to a computer via USB, it tries to install software for "QUALCOMM CDMA TECHNOLOGIES MSM". idk if that helps
Click to expand...
Click to collapse
you could try to flash the shipped rom when that happens not 100 sure....give it back to whereever you brought they will replace it
Verson said:
so there is nothing that I can do to get the phone in bootloader mode even when powered off? I don't understand why that isn't possible.
and btw when I connect the phone to a computer via USB, it tries to install software for "QUALCOMM CDMA TECHNOLOGIES MSM". idk if that helps
Click to expand...
Click to collapse
Nope, it's completely bricked. No ones figured out a way to recover from flashing the wrong radio on the tmous hd2. You're not the first to do it and try to find a fix.
okay guys thanks for the input. I should have been more careful in selecting a ROM! I am taking it back to the tmobile store tomorrow and saying that it just stopped working randomly =D
Verson said:
okay guys thanks for the input. I should have been more careful in selecting a ROM! I am taking it back to the tmobile store tomorrow and saying that it just stopped working randomly =D
Click to expand...
Click to collapse
maybe they won't believe you, but they have no way to prove you're lying, so... even if this kind of attitude will eventually make producers release way stricter warranty policies so in the end maybe everyone will pay for the lightheartedness of the few
or maybe they'll look at their returns pile, figure out how to boot them, leak the process and we can fix it ourselves!
Well if you do brick the phone, their has to be a way to reverse. I'm pretty sure people at HTC know how to do it. I doubt they jus throw these phones away they refurbish it, so there has to be a way to put the stock rom back.
HTC has the bootloader code so they probably have a way to flash it back.
My HD2 turned a few heads at work and a dedicated iPhone owning gadget fan just had to have one. It failed within a day and he returned it for a refund. He was given a new one, and here's my point, had to sign a document agreeing to pay nearly £800 (yes, £800 - that's what the shop charges for a PAYG HD2) if it was later found that the failure was due to abuse, including the use of illegal software. When I read that I was certain they were referring to cooked ROMs. I guess HTC (and the repair shop, perhaps) can tell what's on a phone, even if there isn't a fix and they have to change a board or even throw away the phone. There's a company that can recover iPAQs that have suffered a similar fate. They were doing this before iPAQ 21x cooking became popular. I wonder if such s service exists for HTC devices, or whether such a recovery service is possible with the right tools.
Personally, I'd love to try some of the ROMs on this site but I'm sticking to simple customizations. I'm in no way a WM novice. I just can't justify risking an expensive device. I even avoid official updates if I'm not having problems. Ironically, I've had 4 iPAQs die on me without messing sigh the ROM. I'd be tempting fate.
Anyway, good luck with whatever you decide to do. I hope you get to enjoy an HD2.
My HD2 turned a few heads at work and a dedicated iPhone owning gadget fan just had to have one. It failed within a day and he returned it for a refund. He was given a new one, and here's my point, had to sign a document agreeing to pay nearly £800 (yes, £800 - that's what the shop charges for a PAYG HD2) if it was later found that the failure was due to abuse, including the use of illegal software. When I read that I was certain they were referring to cooked ROMs. I guess HTC (and the repair shop, perhaps) can tell what's on a phone, even if there isn't a fix and they have to change a board or even throw away the phone. There's a company that can recover iPAQs that have suffered a similar fate. They were doing this before iPAQ 21x cooking became popular. I wonder if such s service exists for HTC devices, or whether such a recovery service is possible with the right tools.
Personally, I'd love to try some of the ROMs on this site but I'm sticking to simple customizations. I'm in no way a WM novice. I just can't justify risking an expensive device. I even avoid official updates if I'm not having problems. Ironically, I've had 4 iPAQs die on me without messing sigh the ROM. I'd be tempting fate.
Anyway, good luck with whatever you decide to do. I hope you get to enjoy an HD2.
As long as your PC is attempting to load the Qualcom CDMA driver...
I have a 1024 Tmo HD2 and I always stick to NRGroms from my TP to TP2 and now HD2 (cyanogen is by far the besy for my Nexus or most other android phones). I decided to flash the Artemis Rom and Bricked my device. It worked at first but once the battery died it would start up. So i figured the usb driver must be incompatable because it wouldnt charge. I was able to get Tmo to replace my HD2 device but didnt want to have to pay the $100 charge they charge if they find the device has been tampered with (not only physically, but software too. SSPL, HSPL, custom ROMs, etc.). Been charged before so they do check.
My point is once they sent me the replacement device, I used the new HD2 to charge my battery to see if it was the usb port not charging. Once the new phone charged the battery and I plugged the HD2 into my PC i received the same message saying attempting to install that Qualcomm CDMA message and the driver would not install. I ended up figuring out the issue but it will take having another HD2. Call Tmo and have one sent to you through warranty not insurance and it will be free. I even complained about not having a top quality phone i paid for to use my service and they upgraded to free expedited shipping. So Dial 611 now. Then just get those drivers using the new 1024.
First make sure to turn on the replacement device and open Mobile device center and plug in the device to get the standard driver. Once you get the standard driver, unplug the new HD2 and plug in your bricked device trying to get the same Qual CDMA driver. Now the driver install should complete. Now since you have an incorrect driver id recommend flashing to the Stocl 1024 ROM cause this will update your device to the correct driver and ROM so you wont be charge when you send back your old bricked device.
Now once you reflash your new HD2 just stick to these 2 simple steps.
1. HSPL with the 1024 version (HSPL2_1024_RUN)
2. Only use NRGroms for your Tmo LEO (http://bit.ly/HD2-NRGroms)
If this does not work just send back the HD2 that is bricked and you get a replacement for only $100 charge. Better than having the most awesome paperweight. Also make sure to use the same usb port used to install the primary driver. And dont be afraid to try running the new HSPL on your bricked phone cause that is what actually allowed my bricked phone to comunicate with my PC, then my bootloader driveer installed. I know this is alot of jabber but just ask if you have any questions. My boys brying now so gotta go...
Verson said:
Hey guys. I just bought my HD2 today and I have flashed HTC phones before.
This is a TMOBILE 1024LEO phone so I connected it to ActiveSync and installed HSPL 1024. After installing it I loaded the CustomRUU and installed "RUU_Leo_HTC_WWE_1.66.405.2_Radio_Signed_15.30.50.0 7U_2.06.51.07_Ship.exe". This installed 100% and my phone powered off after it was complete. Since then I have not been able to get the phone to respond. I believe I bricked it? But I don't see why I can't even get the bootloader to load when powered off. I've tried holding the volume down button and pressing the power button. Holding the volume down button and pressing the soft reset button. Holding both volume buttons and pressing the power button. None of these get it to respond. Any ideas?
- Frankie
Click to expand...
Click to collapse
HI GUYS.
i flash my hd2 using the correct software. on my phone it said it had 2.8 soemthing and the program that flash my hd2 flashed it to 2.8
after that i did the custom rom and it completed sucessfully but at the end the phone went off and a message came something about the qwalcomm driver being missing. since yesterday my phone would not power on or even show any signs of being charge. at the time of the flasing and everything i had a 100 percent battery. what can i do. i try to reset it and by accident i did not know which was the reset on the back and accidentally pushed a whole where it says void. im afraid to take it to the store and they would see that whole where it says void has been touched. any suggesions of what to do. thank you
The Problem: My HTC HD2 touchscreen has progressively gotten worst over 2 months. At first, the keyboard was typing up wrong alphabets, then major function keys begun to malfunction, and later the whole screen. From XDA reviews, I found that changing Radio, WM, or Android ROM do not help.
Solution:
This instruction may apply to Tmobile USA users. In my search for a Do-It-Yourself fix, I searched internet for several days to no avail. Amazon.com sells Touchscreen and Digitizer but their results were inconsistent; the replacement also required time, skills & instruments that I do not have.
Tmobile: Tmobile (800 number) asked me to restore OS, but it did not work. They asked me to take it in the Tmobile store. The store associate looked at the phone, but they did not want to do anything with the phone as I did not buy my phone from Tmobile - they directed me to HTC or a local repair shop. Local repair shop was going to charge $100 for a repair and turn around time of 15 days.
HTC : I called HTC (888 356 2375). As the phone was still under warranty, they offered to take a look at it & repair it. HTC also mentioned that if the warranty is void for any reason, they would charge $39.00 for a triage fee and call me to confirm the repairing cost (in addition to triage fee). HTC mentioned that any illegal softwares found on the device would void the warranty.
Restore to OEM:
I had to restore my softwares to OEM as I installed a newer radio, HSPL, MAGLDR, and a custom windows ROM. To do so, following ROM was flashed :
RUU_Leo_1_5_TMOUS_2.10.531.0_Radio_Signed_15.34.50 .07U_2.08.50.08_2_Ship
Flashing above ROM restored ORIGINAL OEM radio, SPL, and Windows ROM. It also removed MAGLDR.
After restoring softwares to OEM, I sent the phone in. The repair was done by HTC without any charge. After sending the phone in, I had my phone back in 1 week - fairly quick service compared to all the other options I had at hand.
In the process, HTC kept me informed via email regularly. I talked to several HTC reps and they were very accommodating and courteous. I mentioned to HTC that my battery drains very easily. Promptly (in 2 days), HTC sent me a replacement battery for free. They mentioned that as long as the phone is under warranty, they will replace accessories ONCE for free. I will buy HTC again despite the touchscreen problem.
Immediately after receiving the phone, I installed newest Radio, HSPL, MAGDLR & my first Android NAND [HD2_Core_Droid_Desire_HD_V1.4_NAND_ONLY_LEO1024_TOUS]. The android ROM is rocking even harder straight out of box.
Enjoy.
Had the same, perfect service from HTC.
Got it back in a box that said "im back" .. Took 4 weeks though.
This made my decision to stay with HTC in the future.
Same problem, possible not yet solved
My UK T-Mobile HD2 started this in December 2010, I found that 3 or 4 hard resets got it going, but the next day it did it again so sent to T-Mobile repair center, they stripped it put it back together. No Fault Found. Updated the firmware (well re-installed it as there was no newer version avaialble at the time and sent it back to me.
It worked a treat for 5 weeks then the problem was back. Sent away again, Firmware update. No Fault Found (T-Mobile had now released the 3.14 ROM) so I did get an update this time, again came back working. Even better this time as the new radio version allowed me to run an SD Android Build.
You know where this is going, lasted 3 or 4 weeks, same again, Back to T-Mobile Store, this time I did not try a hard reset prior to taking it in, so they could see the fault, I did one reset in store and the fault persisted as it always did after the first two or three, and then off to the repair centre again.
Its due back in the next day or two, No Fault Found!!! Firmware updated
I guess it will be going back again a 3 to 5 weeks.
Perhaps I should drop an e-mail to HTC to see if they can help.
Do you know what they did to yours, did they replace anything?
Cheers Bashy...
My display was soo broken that an firmware upgrade didnt help, not even for a second.
On the repair note (0eu) it said that my screen was replaced.
I had the same problems as in the OP.
Running beter then ever now.
Bashy29 said:
My UK T-Mobile HD2 started this in December 2010, I found that 3 or 4 hard resets got it going, but the next day it did it again so sent to T-Mobile repair center, they stripped it put it back together. No Fault Found. Updated the firmware (well re-installed it as there was no newer version avaialble at the time and sent it back to me.
It worked a treat for 5 weeks then the problem was back. Sent away again, Firmware update. No Fault Found (T-Mobile had now released the 3.14 ROM) so I did get an update this time, again came back working. Even better this time as the new radio version allowed me to run an SD Android Build.
You know where this is going, lasted 3 or 4 weeks, same again, Back to T-Mobile Store, this time I did not try a hard reset prior to taking it in, so they could see the fault, I did one reset in store and the fault persisted as it always did after the first two or three, and then off to the repair centre again.
Its due back in the next day or two, No Fault Found!!! Firmware updated
I guess it will be going back again a 3 to 5 weeks.
Perhaps I should drop an e-mail to HTC to see if they can help.
Do you know what they did to yours, did they replace anything?
Cheers Bashy...
Click to expand...
Click to collapse
No doubt, Tmobile attempts to be helpful. But, I consider HTC, as a manufacturer, to be well-prepared to deal with their own product's issues. If you have these problems repeatedly, I recommend you contact HTC directly. They may send you a new replacement instrument altogether. I had several positive surprises from HTC.
HTC No Longer Repairs HD2
I know this is an old thread, but I have an HD2 with a digitizer that quit working that I wanted fixed. I just called HTC and was told that they have not been able to find a proper way to fix the phone and that they would not be able to repair it even if I paid them. This came from the customer service manager. Both the service rep and I were left without words. He couldn't believe that this was the response as he has never heard of such a thing. HTC has taken the HD2 out of their repair database. Seems pretty sketchy to me. Obviously they know about the problem and it sounds like they should issue a recall on the product if it consistently breaks on people with normal use and they have no way of repairing it.
HD2 screen not working
They fixed mine on Feb 22, 2011 for free under a warranty. I suggest you do not give them the diagnosis of digitizer is not working. Instead, just tell them the problems you have and let them tell you what is wrong with the phone.
If is going to cost an arm and a leg to fix the phone or a 1 month of outage from cellphone, I recommend you get a new phone from Craigslist or eBay. HD2 are dirt cheap now. Good luck.
hd2 is dead
wakedude said:
I know this is an old thread, but I have an HD2 with a digitizer that quit working that I wanted fixed. I just called HTC and was told that they have not been able to find a proper way to fix the phone and that they would not be able to repair it even if I paid them. This came from the customer service manager. Both the service rep and I were left without words. He couldn't believe that this was the response as he has never heard of such a thing. HTC has taken the HD2 out of their repair database. Seems pretty sketchy to me. Obviously they know about the problem and it sounds like they should issue a recall on the product if it consistently breaks on people with normal use and they have no way of repairing it.
Click to expand...
Click to collapse
Yep - i'm not surprised. I purposely bought the HD2 to get dual boot setup. Lasted two months and then screen stopped responding when screen locked. Eventually could not unlock at all. I stripped the phone, put in new screen and digitiser and new keypad buttons and then flashed back to original rom too.
GUESS WHAT??? STILL BUSTED.
So you can try many fixes found online, but I reckon once it busted don't waste your money just bin it.
SAD
wakedude said:
I know this is an old thread, but I have an HD2 with a digitizer that quit working that I wanted fixed. I just called HTC and was told that they have not been able to find a proper way to fix the phone and that they would not be able to repair it even if I paid them. This came from the customer service manager. Both the service rep and I were left without words. He couldn't believe that this was the response as he has never heard of such a thing. HTC has taken the HD2 out of their repair database. Seems pretty sketchy to me. Obviously they know about the problem and it sounds like they should issue a recall on the product if it consistently breaks on people with normal use and they have no way of repairing it.
Click to expand...
Click to collapse
From what i've seen too, it is very difficult to actually repair the digitizer without causing new secondary problems. I paid my repair shop over 155 usd to repair an hd2 with usb and touchscreen problems and they just replaced the virtually the entire hd2 (mainboard+LCD+digitizer). And it still had problems in the end!
d34thw4lk3r said:
Yep - i'm not surprised. I purposely bought the HD2 to get dual boot setup. Lasted two months and then screen stopped responding when screen locked. Eventually could not unlock at all. I stripped the phone, put in new screen and digitiser and new keypad buttons and then flashed back to original rom too.
GUESS WHAT??? STILL BUSTED.
So you can try many fixes found online, but I reckon once it busted don't waste your money just bin it.
SAD
Click to expand...
Click to collapse
Interested in selling it?
i found a way
detroja said:
The Problem: My HTC HD2 touchscreen has progressively gotten worst over 2 months. At first, the keyboard was typing up wrong alphabets, then major function keys begun to malfunction, and later the whole screen. From XDA reviews, I found that changing Radio, WM, or Android ROM do not help.
Solution:
This instruction may apply to Tmobile USA users. In my search for a Do-It-Yourself fix, I searched internet for several days to no avail. Amazon.com sells Touchscreen and Digitizer but their results were inconsistent; the replacement also required time, skills & instruments that I do not have.
Tmobile: Tmobile (800 number) asked me to restore OS, but it did not work. They asked me to take it in the Tmobile store. The store associate looked at the phone, but they did not want to do anything with the phone as I did not buy my phone from Tmobile - they directed me to HTC or a local repair shop. Local repair shop was going to charge $100 for a repair and turn around time of 15 days.
HTC : I called HTC (888 356 2375). As the phone was still under warranty, they offered to take a look at it & repair it. HTC also mentioned that if the warranty is void for any reason, they would charge $39.00 for a triage fee and call me to confirm the repairing cost (in addition to triage fee). HTC mentioned that any illegal softwares found on the device would void the warranty.
Restore to OEM:
I had to restore my softwares to OEM as I installed a newer radio, HSPL, MAGLDR, and a custom windows ROM. To do so, following ROM was flashed :
RUU_Leo_1_5_TMOUS_2.10.531.0_Radio_Signed_15.34.50 .07U_2.08.50.08_2_Ship
Flashing above ROM restored ORIGINAL OEM radio, SPL, and Windows ROM. It also removed MAGLDR.
After restoring softwares to OEM, I sent the phone in. The repair was done by HTC without any charge. After sending the phone in, I had my phone back in 1 week - fairly quick service compared to all the other options I had at hand.
In the process, HTC kept me informed via email regularly. I talked to several HTC reps and they were very accommodating and courteous. I mentioned to HTC that my battery drains very easily. Promptly (in 2 days), HTC sent me a replacement battery for free. They mentioned that as long as the phone is under warranty, they will replace accessories ONCE for free. I will buy HTC again despite the touchscreen problem.
Immediately after receiving the phone, I installed newest Radio, HSPL, MAGDLR & my first Android NAND [HD2_Core_Droid_Desire_HD_V1.4_NAND_ONLY_LEO1024_TOUS]. The android ROM is rocking even harder straight out of box.
Enjoy.
Click to expand...
Click to collapse
I did it all from sd card and got the rom from tmoble's website..simple once i got it down... if your IMEL# doesent work on current phone use the one on the new phone and download the rom fom tmoble.com ....... you will need 1 exta sd card (do not put in phone) put it in computer and format FAT32 standard......... extract the file you downloaded move the signed ruu file and copy to desktop rename (caps important) LEOIMG.nbh and copy to sd card ance done turn off your phone pull out old sim card put in new one poweron hold volume down...... loader should start... power button to stasrt proccess (takes 10-15 mins) phone will say complete open back cover and hit the master reset..... windows will pop up donezo!!!! i just did it for warranty on my phone with tmoble hope this helps others!
Hallo!!!
I was having the same problem while i was using sd android but only with the touch
So i decided to install nand
when i set hspl3.03 form mistake and boot the windows 6.5 the touch worked perfect so i moved to install nand android with hspl 2.08 but at the end i was having the same problem
Is anyone know what to do because i am from greece and it is too expensive to send it to replace the screen
Thank you
takaros666 said:
Hallo!!!
I was having the same problem while i was using sd android but only with the touch
So i decided to install nand
when i set hspl3.03 form mistake and boot the windows 6.5 the touch worked perfect so i moved to install nand android with hspl 2.08 but at the end i was having the same problem
Is anyone know what to do because i am from greece and it is too expensive to send it to replace the screen
Thank you
Click to expand...
Click to collapse
hey dood, i had nand on my US tmoble HD2 touch screen went out, i have a few posts you should follow if you are going for warranty.
i had to download the software from the tmoble website..... You will need an IMEL number for this ...... or go and try to find your stock rom on the interwebs...... have a secondary SD card (not the one in your phone) follow the SPECIFIC steps and drop your new file on the new sd card and replace it with the one in your phone then follw normal booting steps in the tri color screen.,..... i do have a post that is a quck rundown with a little bit more info........ but the main thing is.... if you send it for warranty you have to put YOUR (country/carrier specific) stock rom on or they will fully charge you....... hope this helps....... other than that its a phone issue i belive its the screen digitizers.... so if not under warranty thats what it will cost to fix
Thank you
Thank you. that helped me as well.
touch screne prob(solved)
hengsheng120 said:
From what i've seen too, it is very difficult to actually repair the digitizer without causing new secondary problems. I paid my repair shop over 155 usd to repair an hd2 with usb and touchscreen problems and they just replaced the virtually the entire hd2 (mainboard LCD digitizer). And it still had problems in the end!
Click to expand...
Click to collapse
Just change switch button panel...red button create touch prob
Hello everybody! It's samanen here, a newbie on xda. NOOOB
For first I'd like to apologize my not-so-good english, I'm 15 and from Finland so please keep the point in the problems and forget my english difficulties
Ok, splutting off and let's move to the point here
So I bought my HD2 (used) about two weeks ago, and right away tried to put WP7/android on it and sync music, contacts, videos and other stuff - but my USB connection didn't, and still doesn't work.
Ofcourse I tried reconnecting, cleaning the usb cable and port on the phone, tried another PCs and total of 10 different USB ports, another cable, Mac OS, Win7, WinXP, SyncMate, WMDC, ActiveSync, removing the battery, resetting the phone, removing SD-Card and SIM-Card, ActiveSync, Hard Disk and Faster data sync options, etc etc with no positive result. Its no fun having a mobile device with no access to put media and other stuff on it :/
Specs and facts:
HTC HD2 (aka Leo), non-T-Mobile (EU version?)
Software info:
Os Version : 5.2.21913 (21913.5.0.94)
Manila version : 2.5.20181527.0
ROM version : 3.14.405.2 (04666) WWE
ROM date : 09/29/10
Radio version : 2.15.50.14
Protocol version : 15.42.50.11U
Hardware info:
CPU : QUALCOMM(R) 8250B
Speed : 1024 Mhz
RAM size : 448MB
Flash memory size : 512MB
Enough numbers?
I think I have tried all the stuff I found here... Still no result, can't be detected on my PC. When I connect my phone to my PC, a notification pops up saying that USB device couldn't be detected/recognized, and it may be damaged. 1 second after it popped up it disappears and if I check the devices connected to the pc, there's no undetected devices anymore.. If I'm quick enough to click on the notification, it shows me what devices are connected and their situations, and I can see an undetected USB device there, but if I refresh (reopen) the window it disappears..
Also, if I use the option "When phone is on, do not charge the battery when connected to a PC." and connect to a PC via USB, it STILL does charge the battery. So my hypothesis is that the phone believes it's on a charger/car kit because its not getting recognized as a USB hard disk/device on my PC and still charges as it's connected to PC. Could this be possible in any way?
Also, when I got the phone and put it on the charger, CoPilot popped up every second (I closed it, it opened, etc) and I had to uncheck some option "When connected to a car kit open CoPilot automatically", so another thing there which refers to my phone being a psycho and believing its being on a charger.
I know there are people with this problem, and topics on this forum, but I think my problem is a bit different from theirs and nobody has really got an answer for this..
Then to my second problem. I can't enter Bootloader mode, or Hard Reset mode.
When I hold down the volDown button and press the bootup button, my phone either normally boots up or doesn't even boot up or show signs of booting into bootloader.
Once I got into the bootloader after dozens of tries, but as I'm stupid, I didn't write down the numbers shown there.. And now I seem not to be able to enter bootloader even after 20 tries.. Hardreset neither works. Same plan - either normally boots up or doesn't do anything. Weirdo much? Can anyone help? :/ I think I've bought an useless device..
Thanks,
samanen
Hi man! Try to flash your phone from SD card with stock ROM. Hope you will get good result! Let me know what happens!
Maybe it is your usb cable. I also can not sync with the cable that was delivered with the official carkit. It is just possible to load the device with that cable.
Your bootloader problem could be caused by broken volume buttons. I think they often get destroyed when replacing a broken touch screen. Do they work without problems inside the os?
Sent from my HTC HD2
Sawyer1103 said:
Hi man! Try to flash your phone from SD card with stock ROM. Hope you will get good result! Let me know what happens!
Click to expand...
Click to collapse
Hai there! Thanks for your suggestion! What rom version would you recommend? I'm such a noob with these roms etc so I'd appreciate much if you/somebody could tell me what to use I will try that as soon as I find my microSD->SD adapter (Im afraid it got into vacuum cleaner as I cleaned my room ), also I have no idea how that's done but I believe there's a tutorial on xda.
rauschkugl said:
Maybe it is your usb cable. I also can not sync with the cable that was delivered with the official carkit. It is just possible to load the device with that cable.
Your bootloader problem could be caused by broken volume buttons. I think they often get destroyed when replacing a broken touch screen. Do they work without problems inside the os?
Sent from my HTC HD2
Click to expand...
Click to collapse
I have tried 2 different cables, one from the package the previous owner provided me and another one from my dad's N97 mini. Could I be so unlucky that those cables are ones that don't work with HD2? I hope I am If you think its about the cable, what cable would you suggest me to get? Just a basic microusb cable from the electonic store? Also the previous owner told me he wiped out all the data and synced the phone before sending it to me WITH the cable provided, so.. Idk Strange.
No, my volume buttons are working great inside the os, I can adjust vol down and up well without any problems. Also my volbuttons are not sticky or feel like broken so I just don't believe that theyre damaged. Also the screen has never got damaged or repaired.
Another problem - Isn't it required to enter bootloader mode when updating the rom? :/
Thanks for both of you for your replies and suggestions, I will keep you updated if anything helps or gets clarified!
-samanen
Sorry then i can not help you. I do not think it is the cable. I bought one on amazon. It is official htc charging and syncing cable. This just came to my mind because you said that your copilot starts if you plug your phone in....
If you want to install another winmo rom you can do it when connected via active sync and it will automatically go to bootloader. If you want to install hspl for custom roms or android you have to go to bootloader for the installation.
Sent from my HTC HD2
rauschkugl said:
If you want to install another winmo rom you can do it when connected via active sync and it will automatically go to bootloader. If you want to install hspl for custom roms or android you have to go to bootloader for the installation.
Click to expand...
Click to collapse
Connected via ActiveSync :/ But the problem is I can't connect my phone.. (bluethoot neither works -__-)
By your info i can say that you have European Model phone. You must firstly check volume buttons, after. Download official ROM by IMEI of you one. As i know sometimes problem in usb connector in phone. I repair some HD2's by replasing usb connector. I living near you) In little poor Belarus))) try this steps and let me know.
Also. If u want i can help you in repair process. Its very simple) i have a big experience with hd2's and iPhones) and other ones. Because i think you boughta bad repaired phone with bad volume buttons and usb connector
Sawyer1103 said:
Also. If u want i can help you in repair process. Its very simple) i have a big experience with hd2's and iPhones) and other ones. Because i think you boughta bad repaired phone with bad volume buttons and usb connector
Click to expand...
Click to collapse
Man, do you think they could fix this in warranty/quaranty? I have still warranty left on this one and i think I could get a new one/HD7 in return
Yeah. They must fix it if you dont damaged phone mechanically(maybe previous owner replaced screen) or you dont flash hspl magld android Leo is still The King i think. Here more opportunities than in HD7 On eBay HD7 cheaper than HD2 because WP7 os not good than android let me know whats up!
Sawyer1103 said:
Yeah. They must fix it if you dont damaged phone mechanically(maybe previous owner replaced screen) or you dont flash hspl magld android Leo is still The King i think. Here more opportunities than in HD7 On eBay HD7 cheaper than HD2 because WP7 os not good than android let me know whats up!
Click to expand...
Click to collapse
No, I've never dropped it or anything and when it came from the previous owner the usb didnt work, and he has never replaced anything on this model (his previous model was replaced to this, completely new one because his previous model stopped working with no reason).
Maybe I should contact the warranty Thanks for the answers, let's see what they can do!
samanen said:
No, I've never dropped it or anything and when it came from the previous owner the usb didnt work, and he has never replaced anything on this model (his previous model was replaced to this, completely new one because his previous model stopped working with no reason).
Maybe I should contact the warranty Thanks for the answers, let's see what they can do!
Click to expand...
Click to collapse
I think all will be good. By what price you bought this one?) Do you want to install android after warranty center?
Sawyer1103 said:
I think all will be good. By what price you bought this one?) Do you want to install android after warranty center?
Click to expand...
Click to collapse
I changed my old iPhone 3G 16Gb white, in terrible condition to this HD2 and paid 100€ Yeah android or WP7 would be soo super cool, the customizability is the thing why I chose HD2! It's amazing how there are still developers developing new stuff for HD2, I highly aprreciate their work
Waiting for their reply from the warranty center!
Let me know. Whats going on! And i will help you to install all)
Sawyer1103 said:
Let me know. Whats going on! And i will help you to install all)
Click to expand...
Click to collapse
Still no reply, wow. Today I got a message that my phone will be back in two weeks. Slow service.
They also told me, that as the usb is LOOSE when you plug the cable in, it may be my fault. wow. So they're not repairing it for free i quess..
My phone is back..
Ok, got my phone back. The mohterboard has been damaged, they told me it had got wet. That's something what's not under warranty, so they're not repairing it for free. The repair would cost almost 500€ so it's totally not worth it. The report says: USB-Connectiong is loose (from other components), also injury with water in screen and motherboard.
Seems that the last owner already knew it's damaged and sold me a damaged one, as he told me it's working 100%.
So, I don't have a clue what to do next. I think I should try repairing it myself but is it worth it? Or worth trying? Where can i get the parts and tutorials how to do this? I think i gotta only repair the usb thingy but i'm not sure - I'd love to get some help now. Thanks in advance.
-samanen
htc hds usb problems (using Android 2.3.4 CyanogenMod)
Hello guy's / lady's,
i need some help aswell. hope im at the good page for this.
i have a phone htc hd2 for a year now. i have put alot of android versions on it and with no problems at all. for this site Xda- developers. ( thnx guy's)
but on the last 1 that i have now i can't us my usb port anymore. other hand my battery is loading with the cable but the pc doesent see my phone ,
i habe boot load my phone to with volume button down and pressing off button and if i try to use the usb cable to connect to the phone i don't see and usb text comming up.
hope youguys can help me with this problem. want to update this version of android.
greetings Dolle
dollegek said:
Hello guy's / lady's,
i need some help aswell. hope im at the good page for this.
i have a phone htc hd2 for a year now. i have put alot of android versions on it and with no problems at all. for this site Xda- developers. ( thnx guy's)
but on the last 1 that i have now i can't us my usb port anymore. other hand my battery is loading with the cable but the pc doesent see my phone ,
i habe boot load my phone to with volume button down and pressing off button and if i try to use the usb cable to connect to the phone i don't see and usb text comming up.
hope youguys can help me with this problem. want to update this version of android.
greetings Dolle
Click to expand...
Click to collapse
I had the exact same problem and it seemed that my cable was loose. You can try repairing it by yourself (it's not under warranty) or trying different pc/cable.
Try this : go to your pc and remove USB driver from application control panel,and after reconnect hd2.
Probably us not a cable problem, but drivers problems.
Bye.
Sent from my HTC HD2 using XDA App
i have the same problem i can't go to bootloadr.
can any one help me How i can fix my hd2? plz
it's the screen stop on white HTC