The Problem: My HTC HD2 touchscreen has progressively gotten worst over 2 months. At first, the keyboard was typing up wrong alphabets, then major function keys begun to malfunction, and later the whole screen. From XDA reviews, I found that changing Radio, WM, or Android ROM do not help.
Solution:
This instruction may apply to Tmobile USA users. In my search for a Do-It-Yourself fix, I searched internet for several days to no avail. Amazon.com sells Touchscreen and Digitizer but their results were inconsistent; the replacement also required time, skills & instruments that I do not have.
Tmobile: Tmobile (800 number) asked me to restore OS, but it did not work. They asked me to take it in the Tmobile store. The store associate looked at the phone, but they did not want to do anything with the phone as I did not buy my phone from Tmobile - they directed me to HTC or a local repair shop. Local repair shop was going to charge $100 for a repair and turn around time of 15 days.
HTC : I called HTC (888 356 2375). As the phone was still under warranty, they offered to take a look at it & repair it. HTC also mentioned that if the warranty is void for any reason, they would charge $39.00 for a triage fee and call me to confirm the repairing cost (in addition to triage fee). HTC mentioned that any illegal softwares found on the device would void the warranty.
Restore to OEM:
I had to restore my softwares to OEM as I installed a newer radio, HSPL, MAGLDR, and a custom windows ROM. To do so, following ROM was flashed :
RUU_Leo_1_5_TMOUS_2.10.531.0_Radio_Signed_15.34.50 .07U_2.08.50.08_2_Ship
Flashing above ROM restored ORIGINAL OEM radio, SPL, and Windows ROM. It also removed MAGLDR.
After restoring softwares to OEM, I sent the phone in. The repair was done by HTC without any charge. After sending the phone in, I had my phone back in 1 week - fairly quick service compared to all the other options I had at hand.
In the process, HTC kept me informed via email regularly. I talked to several HTC reps and they were very accommodating and courteous. I mentioned to HTC that my battery drains very easily. Promptly (in 2 days), HTC sent me a replacement battery for free. They mentioned that as long as the phone is under warranty, they will replace accessories ONCE for free. I will buy HTC again despite the touchscreen problem.
Immediately after receiving the phone, I installed newest Radio, HSPL, MAGDLR & my first Android NAND [HD2_Core_Droid_Desire_HD_V1.4_NAND_ONLY_LEO1024_TOUS]. The android ROM is rocking even harder straight out of box.
Enjoy.
Had the same, perfect service from HTC.
Got it back in a box that said "im back" .. Took 4 weeks though.
This made my decision to stay with HTC in the future.
Same problem, possible not yet solved
My UK T-Mobile HD2 started this in December 2010, I found that 3 or 4 hard resets got it going, but the next day it did it again so sent to T-Mobile repair center, they stripped it put it back together. No Fault Found. Updated the firmware (well re-installed it as there was no newer version avaialble at the time and sent it back to me.
It worked a treat for 5 weeks then the problem was back. Sent away again, Firmware update. No Fault Found (T-Mobile had now released the 3.14 ROM) so I did get an update this time, again came back working. Even better this time as the new radio version allowed me to run an SD Android Build.
You know where this is going, lasted 3 or 4 weeks, same again, Back to T-Mobile Store, this time I did not try a hard reset prior to taking it in, so they could see the fault, I did one reset in store and the fault persisted as it always did after the first two or three, and then off to the repair centre again.
Its due back in the next day or two, No Fault Found!!! Firmware updated
I guess it will be going back again a 3 to 5 weeks.
Perhaps I should drop an e-mail to HTC to see if they can help.
Do you know what they did to yours, did they replace anything?
Cheers Bashy...
My display was soo broken that an firmware upgrade didnt help, not even for a second.
On the repair note (0eu) it said that my screen was replaced.
I had the same problems as in the OP.
Running beter then ever now.
Bashy29 said:
My UK T-Mobile HD2 started this in December 2010, I found that 3 or 4 hard resets got it going, but the next day it did it again so sent to T-Mobile repair center, they stripped it put it back together. No Fault Found. Updated the firmware (well re-installed it as there was no newer version avaialble at the time and sent it back to me.
It worked a treat for 5 weeks then the problem was back. Sent away again, Firmware update. No Fault Found (T-Mobile had now released the 3.14 ROM) so I did get an update this time, again came back working. Even better this time as the new radio version allowed me to run an SD Android Build.
You know where this is going, lasted 3 or 4 weeks, same again, Back to T-Mobile Store, this time I did not try a hard reset prior to taking it in, so they could see the fault, I did one reset in store and the fault persisted as it always did after the first two or three, and then off to the repair centre again.
Its due back in the next day or two, No Fault Found!!! Firmware updated
I guess it will be going back again a 3 to 5 weeks.
Perhaps I should drop an e-mail to HTC to see if they can help.
Do you know what they did to yours, did they replace anything?
Cheers Bashy...
Click to expand...
Click to collapse
No doubt, Tmobile attempts to be helpful. But, I consider HTC, as a manufacturer, to be well-prepared to deal with their own product's issues. If you have these problems repeatedly, I recommend you contact HTC directly. They may send you a new replacement instrument altogether. I had several positive surprises from HTC.
HTC No Longer Repairs HD2
I know this is an old thread, but I have an HD2 with a digitizer that quit working that I wanted fixed. I just called HTC and was told that they have not been able to find a proper way to fix the phone and that they would not be able to repair it even if I paid them. This came from the customer service manager. Both the service rep and I were left without words. He couldn't believe that this was the response as he has never heard of such a thing. HTC has taken the HD2 out of their repair database. Seems pretty sketchy to me. Obviously they know about the problem and it sounds like they should issue a recall on the product if it consistently breaks on people with normal use and they have no way of repairing it.
HD2 screen not working
They fixed mine on Feb 22, 2011 for free under a warranty. I suggest you do not give them the diagnosis of digitizer is not working. Instead, just tell them the problems you have and let them tell you what is wrong with the phone.
If is going to cost an arm and a leg to fix the phone or a 1 month of outage from cellphone, I recommend you get a new phone from Craigslist or eBay. HD2 are dirt cheap now. Good luck.
hd2 is dead
wakedude said:
I know this is an old thread, but I have an HD2 with a digitizer that quit working that I wanted fixed. I just called HTC and was told that they have not been able to find a proper way to fix the phone and that they would not be able to repair it even if I paid them. This came from the customer service manager. Both the service rep and I were left without words. He couldn't believe that this was the response as he has never heard of such a thing. HTC has taken the HD2 out of their repair database. Seems pretty sketchy to me. Obviously they know about the problem and it sounds like they should issue a recall on the product if it consistently breaks on people with normal use and they have no way of repairing it.
Click to expand...
Click to collapse
Yep - i'm not surprised. I purposely bought the HD2 to get dual boot setup. Lasted two months and then screen stopped responding when screen locked. Eventually could not unlock at all. I stripped the phone, put in new screen and digitiser and new keypad buttons and then flashed back to original rom too.
GUESS WHAT??? STILL BUSTED.
So you can try many fixes found online, but I reckon once it busted don't waste your money just bin it.
SAD
wakedude said:
I know this is an old thread, but I have an HD2 with a digitizer that quit working that I wanted fixed. I just called HTC and was told that they have not been able to find a proper way to fix the phone and that they would not be able to repair it even if I paid them. This came from the customer service manager. Both the service rep and I were left without words. He couldn't believe that this was the response as he has never heard of such a thing. HTC has taken the HD2 out of their repair database. Seems pretty sketchy to me. Obviously they know about the problem and it sounds like they should issue a recall on the product if it consistently breaks on people with normal use and they have no way of repairing it.
Click to expand...
Click to collapse
From what i've seen too, it is very difficult to actually repair the digitizer without causing new secondary problems. I paid my repair shop over 155 usd to repair an hd2 with usb and touchscreen problems and they just replaced the virtually the entire hd2 (mainboard+LCD+digitizer). And it still had problems in the end!
d34thw4lk3r said:
Yep - i'm not surprised. I purposely bought the HD2 to get dual boot setup. Lasted two months and then screen stopped responding when screen locked. Eventually could not unlock at all. I stripped the phone, put in new screen and digitiser and new keypad buttons and then flashed back to original rom too.
GUESS WHAT??? STILL BUSTED.
So you can try many fixes found online, but I reckon once it busted don't waste your money just bin it.
SAD
Click to expand...
Click to collapse
Interested in selling it?
i found a way
detroja said:
The Problem: My HTC HD2 touchscreen has progressively gotten worst over 2 months. At first, the keyboard was typing up wrong alphabets, then major function keys begun to malfunction, and later the whole screen. From XDA reviews, I found that changing Radio, WM, or Android ROM do not help.
Solution:
This instruction may apply to Tmobile USA users. In my search for a Do-It-Yourself fix, I searched internet for several days to no avail. Amazon.com sells Touchscreen and Digitizer but their results were inconsistent; the replacement also required time, skills & instruments that I do not have.
Tmobile: Tmobile (800 number) asked me to restore OS, but it did not work. They asked me to take it in the Tmobile store. The store associate looked at the phone, but they did not want to do anything with the phone as I did not buy my phone from Tmobile - they directed me to HTC or a local repair shop. Local repair shop was going to charge $100 for a repair and turn around time of 15 days.
HTC : I called HTC (888 356 2375). As the phone was still under warranty, they offered to take a look at it & repair it. HTC also mentioned that if the warranty is void for any reason, they would charge $39.00 for a triage fee and call me to confirm the repairing cost (in addition to triage fee). HTC mentioned that any illegal softwares found on the device would void the warranty.
Restore to OEM:
I had to restore my softwares to OEM as I installed a newer radio, HSPL, MAGLDR, and a custom windows ROM. To do so, following ROM was flashed :
RUU_Leo_1_5_TMOUS_2.10.531.0_Radio_Signed_15.34.50 .07U_2.08.50.08_2_Ship
Flashing above ROM restored ORIGINAL OEM radio, SPL, and Windows ROM. It also removed MAGLDR.
After restoring softwares to OEM, I sent the phone in. The repair was done by HTC without any charge. After sending the phone in, I had my phone back in 1 week - fairly quick service compared to all the other options I had at hand.
In the process, HTC kept me informed via email regularly. I talked to several HTC reps and they were very accommodating and courteous. I mentioned to HTC that my battery drains very easily. Promptly (in 2 days), HTC sent me a replacement battery for free. They mentioned that as long as the phone is under warranty, they will replace accessories ONCE for free. I will buy HTC again despite the touchscreen problem.
Immediately after receiving the phone, I installed newest Radio, HSPL, MAGDLR & my first Android NAND [HD2_Core_Droid_Desire_HD_V1.4_NAND_ONLY_LEO1024_TOUS]. The android ROM is rocking even harder straight out of box.
Enjoy.
Click to expand...
Click to collapse
I did it all from sd card and got the rom from tmoble's website..simple once i got it down... if your IMEL# doesent work on current phone use the one on the new phone and download the rom fom tmoble.com ....... you will need 1 exta sd card (do not put in phone) put it in computer and format FAT32 standard......... extract the file you downloaded move the signed ruu file and copy to desktop rename (caps important) LEOIMG.nbh and copy to sd card ance done turn off your phone pull out old sim card put in new one poweron hold volume down...... loader should start... power button to stasrt proccess (takes 10-15 mins) phone will say complete open back cover and hit the master reset..... windows will pop up donezo!!!! i just did it for warranty on my phone with tmoble hope this helps others!
Hallo!!!
I was having the same problem while i was using sd android but only with the touch
So i decided to install nand
when i set hspl3.03 form mistake and boot the windows 6.5 the touch worked perfect so i moved to install nand android with hspl 2.08 but at the end i was having the same problem
Is anyone know what to do because i am from greece and it is too expensive to send it to replace the screen
Thank you
takaros666 said:
Hallo!!!
I was having the same problem while i was using sd android but only with the touch
So i decided to install nand
when i set hspl3.03 form mistake and boot the windows 6.5 the touch worked perfect so i moved to install nand android with hspl 2.08 but at the end i was having the same problem
Is anyone know what to do because i am from greece and it is too expensive to send it to replace the screen
Thank you
Click to expand...
Click to collapse
hey dood, i had nand on my US tmoble HD2 touch screen went out, i have a few posts you should follow if you are going for warranty.
i had to download the software from the tmoble website..... You will need an IMEL number for this ...... or go and try to find your stock rom on the interwebs...... have a secondary SD card (not the one in your phone) follow the SPECIFIC steps and drop your new file on the new sd card and replace it with the one in your phone then follw normal booting steps in the tri color screen.,..... i do have a post that is a quck rundown with a little bit more info........ but the main thing is.... if you send it for warranty you have to put YOUR (country/carrier specific) stock rom on or they will fully charge you....... hope this helps....... other than that its a phone issue i belive its the screen digitizers.... so if not under warranty thats what it will cost to fix
Thank you
Thank you. that helped me as well.
touch screne prob(solved)
hengsheng120 said:
From what i've seen too, it is very difficult to actually repair the digitizer without causing new secondary problems. I paid my repair shop over 155 usd to repair an hd2 with usb and touchscreen problems and they just replaced the virtually the entire hd2 (mainboard LCD digitizer). And it still had problems in the end!
Click to expand...
Click to collapse
Just change switch button panel...red button create touch prob
Related
See this post for updated status
Hi,
yesterday I went out with some friend for some beers at my sorority. We held some event which involved a lot of soapy water. Some of it landed on my phone (which I used to make photos). It continued to work fine though.
When I went home however and plugged in my phone I noticed it didn't show a red loading light. It also would not turn on. I was a little worried then but decided to look into it in the morning (I was a little tipsy and tired after all)
It still does not turn on however, and doesn't show any sign of loading (besides being in the adapter for over 12 hours). It neither does when it is in my laptop.
It also does nothing when the red reset button is pressed. Neither when I try to hard reset (volup+voldown and then end call button)
I'm a bit worried now (with reason I presume). I'm a bit reluctant to send it in though because I hardSPL'led it and replaced the stock (old and not-updated) ROM with an unbranded newer one. This was over a month ago. (which is also the age of the phone )
Does anyone have an idea? the only thing I could think of is a broken USB-port (on the phone) so it is just dead and can't load anymore. It almost can't be the water since it was very little and continued to work... Yet I can't think of anything else...
Take the battery out, leave it a few minutes, put the battery back in then try to turn it on.
Still nothing? plug the charger in then try to turn it back on.
Still nothing? I'm all out of ideas, but this worked for me when mine suddenly stopped working for no reason.
Tried that already thanks though
Sounds like it could be water damaged.
I hope you've got some phone insurance!
Well, it almost can be water damage: the seal is bright white, it was very little and it continued to work :S
Ok, this is strange. I left my HD2 out of the loader for about 2-3 days, and wanted it to take it with me (to my parents house which life in a city with a vodafone store so I could bring it in). When I took off the SD card I tried to turn it on once more... and it did.
I got a normal boot screen and then went into the screen "missing SIM card". It also showed a red light when I insert the cable to charge. so far so good.
I then turned it off to insert my SIM, but it would not turn on. It also wouldn't charge. Neither when I took out the SIM again.
I've now prepped a microSD with the official origional rom and keep it inserted, I'm gonna try to flash it using the microsd card. VolUp+VolDown then power button right? I'd rather not turn it in before I restored the SPL because they might find it and charge me because I void my warranty. (Which I think would be **** because this problem probably isn't related to HardSPL, and I only flashed a more updated official rom because Vodafone doesn't provide upgrades so I would be stuck with 1.48 including the SMS problem...)
I assume you are insured? 'Loose' it and claim for a new one. I have smashed a couple of HTC's in the last 3-4 years in a rage and just claimed on the insurance, claiming I had dropped them from a tower block. I had a phone at my door a couple of days later, I got a new phone from Mr. DeliveryMan and just dropped the broken bits into a sealed bag and off he went.
dtechnology said:
Ok, this is strange. I left my HD2 out of the loader for about 2-3 days, and wanted it to take it with me (to my parents house which life in a city with a vodafone store so I could bring it in). When I took off the SD card I tried to turn it on once more... and it did.
I got a normal boot screen and then went into the screen "missing SIM card". It also showed a red light when I insert the cable to charge. so far so good.
I then turned it off to insert my SIM, but it would not turn on. It also wouldn't charge. Neither when I took out the SIM again.
I've now prepped a microSD with the official origional rom and keep it inserted, I'm gonna try to flash it using the microsd card. VolUp+VolDown then power button right? I'd rather not turn it in before I restored the SPL because they might find it and charge me because I void my warranty. (Which I think would be **** because this problem probably isn't related to HardSPL, and I only flashed a more updated official rom because Vodafone doesn't provide upgrades so I would be stuck with 1.48 including the SMS problem...)
Click to expand...
Click to collapse
They will find it and they will void your warranty, at least thats what happned to me. I think it's one of the first things they check for during their troublehooting. Took me a couple tries to get the HSPL off my unit though...
Is it possible the water inside just dried up and all is well?
mazzarin said:
Is it possible the water inside just dried up and all is well?
Click to expand...
Click to collapse
No, then it would still work. Which it doesn't.
mhmobile said:
They will find it and they will void your warranty, at least thats what happned to me. I think it's one of the first things they check for during their troublehooting. Took me a couple tries to get the HSPL off my unit though...
Click to expand...
Click to collapse
Where do you live? It might be different in the Netherlands (where I live) and USA/UK or something like that. But thats why I want to remove the HSPL before I send it in unless I have no other choise (e.g. because I can't get it to boot into flash mode at all)
Kalavere said:
I assume you are insured? 'Loose' it and claim for a new one. I have smashed a couple of HTC's in the last 3-4 years in a rage and just claimed on the insurance, claiming I had dropped them from a tower block. I had a phone at my door a couple of days later, I got a new phone from Mr. DeliveryMan and just dropped the broken bits into a sealed bag and off he went.
Click to expand...
Click to collapse
I'm not, I just have warranty. It's not common practice in the Netherlands to insure your phone and the only warranty my provider offers is €10,- p/m extra, so it's kind of expensive. Ok, if your phone breaks it's cheaper but if you are carefull like I am it's not... I just didn't expect it would break so easily and don't even know if it is anything I did...
Ok this is weird.
It just turned on when I tried (I tried regularly for the past few days). Proof attached. This happened to me before as I said but the problem remained... It seems it will only turn on when it feels like it
If it happens again that I cant turn it on I'll post proof it really doesn't start
I've now backuped everything. What is the best action I should do? I would really like to restore the SPL to the original for if I take it to repairs!
I've placed a fat32 microsd with a (I think/hope) original firmware (1.48 NL, not customized for Vodafone). Will it restore the firmware and SPL to the original?
On another hand: I really don't need custom ROM's, I just want the later HTC rom's (vodafone NL is still stuck on f**** 1.48, not even 1.66!). So I would be content with a later HTC rom (2. something). What is the safest version I could update to while retaining the possibility to HardSPL in the future? (with the HSPL currently available)
Also, I could not install the official HTC upgrades because it would complain about an invalid vendor ID (probably the Vodafone NL branding). Will this be a problem? Can I only install an official (non-branded) if I HSPL first?
Thanks in advance for answers.
You should get a copy of the vodaphone rom too, because if you need to remove hspl and send it back, thats the only rom the phone will accept via sd card.
dtechnology said:
I'm not, I just have warranty. It's not common practice in the Netherlands to insure your phone and the only warranty my provider offers is €10,- p/m extra, so it's kind of expensive. Ok, if your phone breaks it's cheaper but if you are carefull like I am it's not... I just didn't expect it would break so easily and don't even know if it is anything I did...
Click to expand...
Click to collapse
Aye it is expensive, I now pay £46 a month for my contract, £10 of that is the insurance, I've never actually lost or accidentally broken a phone before but I just think it's a handy thing to have if you can afford it. God forbid if it gets stolen or breaks and I'd have to buy a new one.
I really don't need custom ROM's, I just want the later HTC rom's (vodafone NL is still stuck on f**** 1.48, not even 1.66!).
Click to expand...
Click to collapse
And think yourself lucky my default ROM on O2 UK is 1.43!
samsamuel said:
You should get a copy of the vodaphone rom too, because if you need to remove hspl and send it back, thats the only rom the phone will accept via sd card.
Click to expand...
Click to collapse
Any idea where I could get that? I (pitily) haven't found a good/(semi-)complete repository of branded roms. The only things I found where unbranded official roms (repo1, repo2 Firefox warns me about security attacks on that site, so be careful!). Won't they work? How can I try?
Could I try to make a goldcard with this? or won't that work/trigger an alarm (on the service repair)/break things even further
I was mistaken by the way... The origional Vodafone NL rom wasn't even 1.48 :'( I think it was 1.44/1.43 or something
hmm no, seems the nl voda rom is one of the ones no one has dumped/leaked yet. Shame.
Goldcard would work, I think, but it isn't free.
samsamuel said:
hmm no, seems the nl voda rom is one of the ones no one has dumped/leaked yet. Shame.
Goldcard would work, I think, but it isn't free.
Click to expand...
Click to collapse
Pity, I've made a request. Hope anyone can help.
Also see that topic for my comments on a goldcard, I wouldn't mind paying a few bucks (especially if I can re-use that code/goldcard in the future to flash new official or even custom roms). But I would only do it if it has a good chance to fool the repair centre or at the very least restore the SPL. (If it at least restores the SPL I can claim I just got it like this. And since it still is the/an official ROM they could asume it was just a mixup giving me an unbranded phone. I mean, if the SPL was normal they could never proof I flashed it )
[edit]
Hmm if this is correct I could do what I want with a goldcard right? I would create a goldcard with the official unbranded 1.43 ROM and restore the origional SPL, radio and ROM. Thus the only difference they would notice is the unbranded ROM/OS/Splashscreen, but if I'm correct they mainly check if a HSPL is installed right?
[/edit]
re the gold card stuff, correct. look up psas, that will make gold cards for you.
Wait, PSAS?
Ooo, PSAS (altough some people here might get PSAS from PSAS )
Unfortunately named though
Today out of nowhere, my HD2 stopped responding out of nowhere. It was sitting on the charger and I went to send a text message, then all of a sudden *BAMM* no response.
I tried these things;
- Removing MicroSD HC Card
- Soft Reset
- Hard Reset
- Brightness is on 50%
Basically the problem is;
- Hard Keys work
- Touch Screen does not work at all
- There is no damage whatsoever to the phone.
I was looking around online, and apparently the digitizers on these units are often defective. Now here is my bigger problem.
I imported the phone to Canada via an eBay seller, however I do have the Best Buy receipt for it from when it was actually purchased.
Now the question is, will they honour the warranty going on the terms that I was the person who purchased the device, and lives in Canada?
I don't know if best buy will warranty it, but HTC should if you go to them directly. It has a 1-year warranty through them, and the phone hasn't even been on the market that long yet.
same thing happened to my hd2, but i had a custom rom on it but after i reverted back to 6.5 windows a few days later it started responding again but t mobile was already sending my new hd2
ur touchscreen is dead and u need to replace it
usually it happens when u press the red phone button
I turned on my phone last night, pressed the camera icon in the list of programs and it disappeared and hasn't come back since?????
Then went to the picture and movie tab and pressed the camera tab (both for taking picture and movie) and nothing happens, no camera launches.
I've had the phone sitting in the cupboard for days and it's cold where I live so I wonder if it's possible that the camera hardware has frozen and the icon disappears because the system cannot detect working hardware?
I don't know but my phone is out of warranty and I am worried.
Would flashing a new ROM help do you think?
normally your phone should not be out of warranty yet, since htc offers a 24 months warranty.
and if the camera worked with your rom before, changing the rom should not be necessary, but maybe a radio/rilphone upgrade would help or a hard reset.
Thanks for the reply
I've emailed the local distributor of my phone (bad reputation for replies) who paralell import it from singapore so I might be out of luck.
Done several hard resets and also warmed the phone up to see if the camera hardware was maybe stuck from the cold but no luck.
Tried to burn a new rom (The EnergyRom looked good) and the software keeps complaining that it lost communication with the phone so I can't even do that. Tried 10 times already.
So, I guess I have to wait for the supplier but they said the warranty is only one year.
afaik htc generally offers a 2 year warranty, so they are probably the ones, you'd want to contact about that issue, but before actually sending it to them, make sure to flash back the stock rom, radio and spl.
As I said above, I tried burning a new rom but the software keeps complaining that it loses communication with the phone so I've given up.
Thanks for the suggestions though.
I absolutely agree with Chef_Tony.
You've tried enough to exclude everything. It must be a hardware issue.
I think you can check the production date via the sn below the batt. I would just go ahead with HTC and call them, and NOT your local dealer.
You can also open a ticket online but from my experience that is a waste of time since they will start asking stuff to do and email them again.
HTC provides 24 months of warranty in most areas and the sn will be enough for them to decide if it is warranty or not.
Also do not mention the custom roms as that will void your warranty, even if the issue was there on the stock rom!
So go back to everything stock, everything that you need is in the sticky on the rom page, and give HTC a call.
The ROM is a stock one. I mentioned in my above post that when I tried to burn a new one that the phone lost comms so I never could get a new rom on to test if the camera would come back so I am still stock.
HTC mentioned all the same things you guys did.
Spoke to my supplier, looks like I have to send this back. Damnation!!!!!
Okay, made a few mistakes about trying a new rom but under severe pressure since my father died so I can't comprehend much at the moment.
Will try all the steps later when I am less distressed.
Sellers have gone, phone is worse.
Just to update people, this post can be locked now.
Blue Fly Mobile are gone, nobody can find them. They told me to send the phone back for repairs and when I was just about to, they turned up missing.
Web site is gone, no contact anywhere and I read in many forums about their bad rep.
Camera still gone. Battery may last a day if that. Phone randomly cuts of calls when I make them or when people make them to me.
Looks like I will be waiting for the new Samsung Galaxy Tab 10.1 when it hits OZ as it's better for my eyes.
Now, how to convince my wife that I absolutely need it???
Gentlemen,
i need your attention and help here. I have t-mobile HTC HD2 and its out of warranty. it was going all fine with windows phone 6.5 - then i upgraded to windows phone 7. i didnt like windows phone 7 because of its limited features.
i wanted to get back to windows phone 6.5 and i didnt have original 6.5 ROM, so I downloaded from here "htcpedia.com/news/official-htc-hd2-wm6_5-rom.html"and downloaded "Official WM6.5 ROM - HTC HD2 (Leo) - English GCC Version this version"
after upgrading successfully - the phone went off. i tried to turned it on but nothing happened.
now i have tried many things as under:
1. Soft reset
2. Hard reset
3. Battery - Sim card - memory card out
but it is not turning on at all. when i attach it with USB cable to my PC. no light of charging turns on.
can anyone help me out how to get it working again or its just wasted
please help.
regards,
Mudassar Rasul
you have bricked you HTC HD2
happened to me and had to get another 1.
there is a 100 dollar fix(what i did).
I bough a HTC HD2 with a broken glass (make sure it works) for 90 bucks and got a toolkit online and made 1 out of two.
worked for me hopefully works for you...
you mean - its useless now
Ouch, not good. I fear that you've downloaded an european version of the rom which included a radio rom whose version ends with 50_XX and TMobile users can only use radios that have 51_XX.
Can you boot to the bootloader by pressing power button while holding the volume down key? If not I fear that you've bricked it
No, i cannot go to Bootloader, nothing happens when i press Power Button with vol up/down keys. but one thing - when it plug the USB into PC - the PC makes a sound that USB is attached now. it means by there are still some breathes inside HD2.
mrasul said:
Gentlemen,
i need your attention and help here. I have t-mobile HTC HD2 and its out of warranty. it was going all fine with windows phone 6.5 - then i upgraded to windows phone 7. i didnt like windows phone 7 because of its limited features.
i wanted to get back to windows phone 6.5 and i didnt have original 6.5 ROM, so I downloaded from here "htcpedia.com/news/official-htc-hd2-wm6_5-rom.html"and downloaded "Official WM6.5 ROM - HTC HD2 (Leo) - English GCC Version this version"
after upgrading successfully - the phone went off. i tried to turned it on but nothing happened.
now i have tried many things as under:
1. Soft reset
2. Hard reset
3. Battery - Sim card - memory card out
but it is not turning on at all. when i attach it with USB cable to my PC. no light of charging turns on.
can anyone help me out how to get it working again or its just wasted
please help.
regards,
Mudassar Rasul
Click to expand...
Click to collapse
i have the same problem as you =(
i flashed back to 'RUU_Leo_HTC_WWE_1.48.405.2_Radio_Signed_15.28.50.07U_2.05.51.05_2_Ship'
it said it was successful but now my hd2 won't turn on
dufufu said:
i have the same problem as you =(
i flashed back to 'RUU_Leo_HTC_WWE_1.48.405.2_Radio_Signed_15.28.50.07U_2.05.51.05_2_Ship'
it said it was successful but now my hd2 won't turn on
Click to expand...
Click to collapse
because this rom is including the bad radio for your device which is 2.05.51.05_2.
T-MO users should not flash any earlier radio than 2.07.xx.xx, OR you will end up with the dead device.
it does mention in this guide from mskip: http://forum.xda-developers.com/showthread.php?t=653614
waichai said:
because this rom is including the bad radio for your device which is 2.05.51.05_2.
T-MO users should not flash any earlier radio than 2.07.xx.xx, OR you will end up with the dead device.
it does mention in this guide from mskip: http://forum.xda-developers.com/showthread.php?t=653614
Click to expand...
Click to collapse
Thanks for the info
Does that mean I'm stuck?
Yes, i'm afraid you are stuck. One should always read a bit before flashing. When the TMUS HD2 came out all custom ROM''s were marked as compatible or incompatible. That was done for a reason. The american HD2 is the same device as the european HD2, but has more NAND and a different radio chip because of T-Mobile's odd 3G freqencies in the USA. And flashing a european radio to this chip will in fact brick it.
Maybe the 100$ solution earlier in the thread is not that bad.
Future Notice
USA T-Mobile HD2 Users:
www.tmobile.com/wmupgrade
UPDATE***
Hi,
I just wanted to give an update on my situation.
I called HTC and told them my phone wouldn't turn out and requested a repair
after five minutes, the customer service representative ask for my HD2 serial number and began the process for setting up a RMA for me. They took down my information(name, address, email, phone number) and told me I had to ship to texas for repair. The rep also said someone would contact me if they found a problem that wasn't covered under warranty and I would then have the option to accept the repair and would pay out-of-pocket to get the problem fix or reject it but in case they do find a problem that's covered under warranty they wouldn't contact me but instead go through with whatever repair is needed.
After a few days, I got a email from HTC saying that they received the HD2 and they were evaluating the phone for repair. Shortly after they I got another email saying repairs have been completed and the unit was being shipped back to me with a tracking# from FedEx.
I then called HTC about the the repair status and they told me they repair has been completed and they switched out the motherboard. Pretty awesome I must say Thanks HTC!
Hi i have checked the similar post and it does not seems applicable for my problem.
My hd2 has nand wm6.5 and SD android
yesterday was very high temperature and my phone was frozen
and i removed the battery and let it cool down
and i tried to turn on the phone and it stucked on htc logo white screen and buzzing 5 times. It stucked there, i tried remove and put it back on..same thing happen. I leave it alone like 5~10mins and turn it on, it got into WM and i managed to boot android too, and it got stuck after a while...and this morning i tried to restart my android as unable to connect to wifi..and it stucked on htc logo screen again...i did like yesterday wait for 5~10mins sometimes it not working sometimes it works. and until now it does not freeze at all.
(Please note: my hd2 stucked on htc logo and buzzed 5 times were happened before the high temperature happened so i dont think temperature caused something on it..but after high temp it got slight worst)
any idea? do u think reinstall wm6.5 would works? i did hard rest, does not seems working.
Thanks you so much in advance for all your helps and advices
This happened to me back when I was using the SD android roms, It started with the random freezing / crashing with the 5 buzzes then later would not boot at all. Lucky it was still under warranty so I flashed the original SPL and sent it away to get it repaired.
rawrscary said:
This happened to me back when I was using the SD android roms, It started with the random freezing / crashing with the 5 buzzes then later would not boot at all. Lucky it was still under warranty so I flashed the original SPL and sent it away to get it repaired.
Click to expand...
Click to collapse
What do you reckon if it is hardware problem or?
if you flashed the original spl again or reflash the wm6.5 rom, would it help?
in your repaired or replacement report from service centre, does they mention if the board problem or?
aladdinaladdin said:
What do you reckon if it is hardware problem or?
if you flashed the original spl again or reflash the wm6.5 rom, would it help?
in your repaired or replacement report from service centre, does they mention if the board problem or?
Click to expand...
Click to collapse
Yeah it was a hardware problem, when starting the phone I would get a white screen with an error message (can't remember what it said). I called HTC and they deemed it faulty then gave me a code to give my service provider that I'm contracted with. Here's what it said on the order completion sheet after I got it back:
Reported Problem:
White screen with error message, htc deemed faulty.
Repair Order Comments:
22/11/10 MD Component on main PCB failed, supplied replacement unit new IMEI: ******************
Tested O.K. Please note: balance of warranty continues from original handset purchase date. Please retain this document as proof of replacement.
It took about 3 weeks to get it back but Ive had no troubles since then.
rawrscary said:
Yeah it was a hardware problem, when starting the phone I would get a white screen with an error message (can't remember what it said). I called HTC and they deemed it faulty then gave me a code to give my service provider that I'm contracted with. Here's what it said on the order completion sheet after I got it back:
Reported Problem:
White screen with error message, htc deemed faulty.
Repair Order Comments:
22/11/10 MD Component on main PCB failed, supplied replacement unit new IMEI: ******************
Tested O.K. Please note: balance of warranty continues from original handset purchase date. Please retain this document as proof of replacement.
It took about 3 weeks to get it back but Ive had no troubles since then.
Click to expand...
Click to collapse
but mine does not have error message, when i power on hd2 and it shows white background with htc green logo and the phone buzzes 5 times and stuck there. i have to remove battery and leave it there for few minutes and put it back and power on again..sometimes it will get into wm interface; sometimes it remain same buzzes 5 times and stuck there.
So may be slightly different then yours? or would be the same? you call htc straight or call the service centre? do you have info about whereabout service centre? also self paid delivery or they will arrange courier to pick it up?
thank you so much
aladdinaladdin said:
but mine does not have error message, when i power on hd2 and it shows white background with htc green logo and the phone buzzes 5 times and stuck there. i have to remove battery and leave it there for few minutes and put it back and power on again..sometimes it will get into wm interface; sometimes it remain same buzzes 5 times and stuck there.
So may be slightly different then yours? or would be the same? you call htc straight or call the service centre? do you have info about whereabout service centre? also self paid delivery or they will arrange courier to pick it up?
thank you so much
Click to expand...
Click to collapse
Mine started with the buzzing and freezing and sometimes would not boot, then after trying to flash a new ROM it would not boot into WM at all and would display a white screen with some kind of error message. I actually think I bricked the radio somehow because I could still flash ROMS but the update process would freeze while trying to flash a radio. I hope my problem is different from yours so you don't have to send it away.
Firstly I called HTC Australian service centre and told them that I woke up to find my phone would not boot up and would display an error screen (If you flashed a custom ROM or anything don't tell them that). They told me that it is faulty and said that it is covered under my warranty and gave me some kind of repair code. I went to my service provider (Telstra) and told them that HTC deemed my handset faulty then had to fill out a Mobile Device Repair Form and they sent it away.
After about 3 weeks, I got a call from telstra saying that it was ready to pick up from them. I don't know what you would do if it's not covered by some sort of warranty, find a repair shop that does HTC phones? just ask HTC. You should try flashing a stock ROM before anything though, what about reinstalling HSPL?
Here's the HTC Support numbers http://www.htc.com/www/CA_Hotline.aspx