What should Dell do to apologize to you? - Venue Pro General

We all know that the DVP has its share of problems and has led to user frustration. What can Dell do to solve the problem? Recall that users were given bt headsets due to the massive wait for the DVP to be shipped fiasco. Should dell do something similar to that? And if so, what would you expect Dell to do?
Personally, I wouldn't mind an extended warranty or a microsd card update I guess. Actually I wouldn't mind some restrictions lifted from the registry editor either (where users can write and not just read commands). What about you guys? What do you think is the most balanced approach to ease user frustration?
Note I'm not Dell, nor am I a rep of Dell at all. Just want to toss the ball around and make for a good discussion. Let's not make anger an impetus to cloud judgment though

extended warranty or some microsoft points/month of zune pass would be good. the other options wouldn't really be of use to the average consumer.

I expect Michael Dell to come to each of our homes and apologize personally. Oh, and to bring a pony with him. And pony food for one year.
Anything less at this point in the fiasco would be unacceptable.

ducttape36 said:
extended warranty or some microsoft points/month of zune pass would be good. the other options wouldn't really be of use to the average consumer.
Click to expand...
Click to collapse
maybe 6 months of zune pass? I definitely would want the tools though >.<
wha? I want my hackimation nao!

An extended warranty at the very least. Partial discount on the retail price perhaps. Tons of official Dell DVP accessories (do these even exist?) Zune Pass isn't really something I'd want.
A bargain bin Bluetooth headset isn't going to cut it. I called about getting mine months ago and it's still not here.

Arcarsenal said:
An extended warranty at the very least. Partial discount on the retail price perhaps. Tons of official Dell DVP accessories (do these even exist?) Zune Pass isn't really something I'd want.
A bargain bin Bluetooth headset isn't going to cut it. I called about getting mine months ago and it's still not here.
Click to expand...
Click to collapse
not many accessories exist I don't think
I should add a poll =)

domineus said:
We all know that the DVP has its share of problems and has led to user frustration. What can Dell do to solve the problem? Recall that users were given bt headsets due to the massive wait for the DVP to be shipped fiasco. Should dell do something similar to that? And if so, what would you expect Dell to do?
Personally, I wouldn't mind an extended warranty or a microsd card update I guess. Actually I wouldn't mind some restrictions lifted from the registry editor either (where users can write and not just read commands). What about you guys? What do you think is the most balanced approach to ease user frustration?
Note I'm not Dell, nor am I a rep of Dell at all. Just want to toss the ball around and make for a good discussion. Let's not make anger an impetus to cloud judgment though
Click to expand...
Click to collapse
An extended warranty would be the most appropriate, preferably a year from the date they release the fix. An option to buy a larger (32GB) microSD card at a reduced price would be a nice addition though...

Honor warranties of those that fixed the problems themselves by swapping sd's.
Annnnd maybe some zunepass stuff.

Refund the full undiscounted price so we can terminate our contracts and get a different phone.

domineus said:
Note I'm not Dell, nor am I a rep of Dell at all. Just want to toss the ball around and make for a good discussion. Let's not make anger an impetus to cloud judgment though
Click to expand...
Click to collapse
"I'm not Dell..."
I chuckled a bit at that one.
I havent had my DVP that long (1 month and 2 days) but i would like some of the technical features released (registry edit etc) and I am not a fan of bluetooth headsets, so I would like a zune pass or something of a similar nature. I use MS points for my xbox games, not music, (99 pts = $2.05 ; Amazon Music = 69-1.25) so MS points would be useful, but not in this situation.

domineus said:
We all know that the DVP has its share of problems and has led to user frustration. What can Dell do to solve the problem? Recall that users were given bt headsets due to the massive wait for the DVP to be shipped fiasco. Should dell do something similar to that? And if so, what would you expect Dell to do?
Personally, I wouldn't mind an extended warranty or a microsd card update I guess. Actually I wouldn't mind some restrictions lifted from the registry editor either (where users can write and not just read commands). What about you guys? What do you think is the most balanced approach to ease user frustration?
Note I'm not Dell, nor am I a rep of Dell at all. Just want to toss the ball around and make for a good discussion. Let's not make anger an impetus to cloud judgment though
Click to expand...
Click to collapse
I don't really want anything from them, except what was expected. With that said, amnesty for all SD card issues, extended warranty, read that as 12 months warranty from the day they release the fix, and a replacement SD card...since they have acknowledged the cards are bad.
Things like Zune points, etc....Zune is Microsoft...I doubt Dell could swing that....
Oh, and that Pony Raremage talked about....

alodar1 said:
I don't really want anything from them, except what was expected. With that said, amnesty for all SD card issues, extended warranty, read that as 12 months warranty from the day they release the fix, and a replacement SD card...since they have acknowledged the cards are bad.
Things like Zune points, etc....Zune is Microsoft...I doubt Dell could swing that....
Oh, and that Pony Raremage talked about....
Click to expand...
Click to collapse
+1. Extend the warranty. Get me a flashlight app that uses the camera flash

Shoot2ill said:
+1. Extend the warranty. Get me a flashlight app that uses the camera flash
Click to expand...
Click to collapse
If u have a Dev unlocked DVP you can have the flashlight app today (homebrew).

My demands would be simple. Change the phone settings so we can have full access to the windows files , just like everyone who has an HTC has been able to do.
And prove to everyone publicly that they are using Gorilla glass, cause I and the first phone I had say it's not.
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And that was bouncing of the PLASTIC body kit of my car.

The proper thing for Dell to do would be to extend all DVP warranties by one year and offer users a partial refund or a swap to the 32GB version at no extra charge.
The warranty extension is a mandatory minimum since a large chunk of it was wasted on a slew of bugs that existed on release. Users need to have some assurance that Dell will still be around to fix their phones now that they have finally reached working order (after the fix that is).
The free upgrade to a 32GB version would help them fully kill any problems users are having. The story is some of the problems are actually caused by the SD card. That can't be fixed without swapping the card. So they should recall the devices for that alone, but if they sent users 32GB versions instead they will make people very happy. If they leave people happy from the generosity they might undo a lot of the damage to their reputation from this mess.
slight22 said:
And prove to everyone publicly that they are using Gorilla glass, cause I and the first phone I had say it's not.
And that was bouncing of the PLASTIC body kit of my car.
Click to expand...
Click to collapse
Seriously... Give it a rest... THEY ARE USING GORILLA GLASS! Corning has them listed as such!! Dell wouldn't be buying Gorilla Glass to throw in the trash...
http://www.corninggorillaglass.com/#products-with-gorilla
The sooner you remember that Gorilla Glass is still... Glass... The better off you'll be.

Did you miss the part where i said PLASTIC body kit?? Add in the fact you may put it in a few and then cheap out on the rest, and still say you've done it.

gorilla glass is not that great
google the iphone complaints from users. It may be scratch proof but its not shatter proof. That's the major thing

domineus said:
It may be scratch proof but its not shatter proof. That's the major thing
Click to expand...
Click to collapse
This. The end.

Extend the warranty
Free upgrade to a new (and not a refurbished) 32GB DVP with that firmware we've been waiting for several months.

gmontem said:
Extend the warranty
Free upgrade to a new (and not a refurbished) 32GB DVP with that firmware we've been waiting for several months.
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Click to collapse
Yes, 100% this. And nothing less.

Related

nothing has changed..

so the streak has been released in the US now and for quite some time in the UK/euro and nothing has changed.
we got a few companys making cases that are neither unique or exciting but basically we are still stuck with a niche device with a small user base. now i love my streak but i cant help but feel is only a matter of time before it gets pulled from sale and all support/updates axed. i know at the moment its a hot device but you have to admit there is a air of death in the air compared to say the galaxy S.
i hope im wrong but i really dont think i am.
Isnt 2.2 suppose to be released in September for streaks in America? Then again I don't think it's confirmed. Once 2.2 is out things should speed up also the fact the streak doesn't appeal to a massive audience it seems to appeal more to us geeks that's all we need. It shouldnt be to long before dell release the source i would imagine.
Also no offense to the galaxy s but it has its fair share of problems and that really doesn't do it any favors so I wouldn't be writing about that .
Sent from my Dell Streak using XDA App
if Dell get the marketing right they could have a hit on their hands. here in the UK i've been out the field the last week (literally, camping) and the Streak proved it's mettle and a great talking point. now, at this juncture i think Dell suffer a bit from being branded a "box shifter" but i honestly think if Dell get their values correct with the Streak it will be around for a long time.
however, i am the first to admit that Dell does not have a great track record at leading a category - they tend to do whatever Microsoft and intel tell them to do (to the tune of a few tens of millions of dollars if anyone's been following the court case).
you just know when Apple release a 5" pocket computerphone that the pod people will buoy the marketing along for Apple ... Dell just does not inspire that kind of loyalty, or, is/has been getting the grass roots/astroturfing balancing act totally wrong.
It very much reminds me the story of N900.
Great hardware with great potential killed by the lack of interest of manufacturer, caused by the inability of big corporations to follow up on innovation.
I think the reason it does not move so fast at the moment is the lack if an updated os, but having mine for about an week now, I have to say the old os is somehow conceiled very good. The only lacks are the newest features that I have become used to via eclair and froyo..
And I am very sure that a lot of people are waiting to buy until froyo arrives. And as more and more people get tech interested, these " niche" gadgets get more popular.. So my two cents say that Dell will have the success they intended with the device.
Sent from my Dell Streak using XDA App
Godo_PPL said:
So my two cents say that Dell will have the success they intended with the device.
Sent from my Dell Streak using XDA App
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Click to collapse
I just don't see it. This device caters to geeks basically. Most consumers don't want a gigantic phone. My personal experiences have been normal consumers saying the device is too big, too ugly, and too niche.
uberamd said:
I just don't see it. This device caters to geeks basically. Most consumers don't want a gigantic phone. My personal experiences have been normal consumers saying the device is too big, too ugly, and too niche.
Click to expand...
Click to collapse
This is what I heard from a regular Mac+iPhone user. And non-pocketable.
Until he took streak to a hand noticing how thin it is. And it fits into my pocket! Amazing. And the touch screen is very nice...
Overall reception was "it's not that stupid as it looks"
Godo_PPL said:
I think the reason it does not move so fast at the moment is the lack if an updated os
Click to expand...
Click to collapse
It bugs me that so many reviewers cite old "firmware" (presumably they mean OS) as a reason to mark down the Streak. That's a crap reason, and a hallmark of a crap reviewer IMHO. I bought my Streak over the Desire because I knew that any (ok... most) software issues can and will be corrected, either by Dell or by us lot over here... but no software update will allow the Desire to browse the internet so comfortably, or be a reasonable e-reader, or enhance the (slightly) weaker battery, or make it such a beautiful platform for CoPilot, etc. In face, the only thing I did not like was the proprietary connector (because that can't be fixed by software). That is, until I found out it's a PDMI port.
A friend of mine recently crowed about updating his Desire to Froyo. I asked if it'd upgraded him to a 5" screen. He looked sad.
I just can't help feeling that over the next few months, we will find the Streak becoming greater and greater as cooked ROMs emerge. Good times ahead.
Honestly I think our best hope for Froyo is to keep bugging Dell about their GPL violations until they release their source so the community can get it up and running themselves (and yes, that's not such a great option either). Given what I have seen so far, I wouldn't really trust Dell on this.
flumps said:
so the streak has been released in the US now and for quite some time in the UK/euro and nothing has changed.
we got a few companys making cases that are neither unique or exciting but basically we are still stuck with a niche device with a small user base. now i love my streak but i cant help but feel is only a matter of time before it gets pulled from sale and all support/updates axed. i know at the moment its a hot device but you have to admit there is a air of death in the air compared to say the galaxy S.
i hope im wrong but i really dont think i am.
Click to expand...
Click to collapse
You are not wrong. And that's why I haven't bought one yet. I even get a 10% Dell discount because I'm a student. But the lack of buzz and adoption of the Streak almost guarantees it to obscurity or failure. At that time I'll happily pick one up. I feel it's just priced too high and will slide down the closer we get to super/hot/awesome/fire greatness or the next thing. I'd like it to succeed as well, but I think Dell has screwed this from the start.
uberamd said:
I just don't see it. This device caters to geeks basically. Most consumers don't want a gigantic phone. My personal experiences have been normal consumers saying the device is too big, too ugly, and too niche.
Click to expand...
Click to collapse
I will assume the idea from Dell was not to release this as an "mainstream" device, but a device to appeal to geeks and such. It is no way that Dell thinks 5" is a phone for the mass market!
I am pretty sure this is a device launched to make Dell look like an serious actor to be reckoned with in the future. Genius would I say starting on the top of the pack.
But, just my opinion....
Sent from my Dell Streak using XDA App
bmstrong said:
I feel it's just priced too high and will slide down the closer we get to super/hot/awesome/fire greatness or the next thing.
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Well you get a lot more for your money than an HTC Desire, Samsung Galaxy or an iphone,
suposed to be the greatest phones ever
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the Streak makes them look 'tacky n nasty little boys toys', which is what they are.
The Streak is like owning a top of the range BMW, you're not going to find accessories for it in Halfords/Wallmart
With a lot of bug...
I think the real failure in north america is the device is locked to at&t used only.
At the end, it's a nice device to have.
I think that is a good product too but the network driver is very buggy in 2.1 (8023) and if this release is the final release, it's a very bad things....
It is BMW not finished.....
mirrdhyn said:
the network driver is very buggy in 2.1 (8023) and if this release is the final release, it's a very bad things....
It is BMW not finished.....
Click to expand...
Click to collapse
Well that's not finished yet either you muppet.
I don't think i've ever visited a forum where people download an OBVIOUSLY UNFINISHED AND UNTESTED ITEM then all winge about it
All the BS about it being official and how you should send the 'leaker' a donation makes me want to puke.
NEWS: the official one (when released) will be mentioned on the official websites, them being Dell or 02 themselves which will have a link, might be a bit obvious for some!
If Dell Streak owners are all that gullible, i'm going to start buying all the old first release 1.6 seconhand ones on ebay i can find, install 2.1 then sell them as BNIB just delivered from factory. As they obviously believe everything they are told.
In the End
I'm going with ATT, t-mobile is foobared on this phone
mirrdhyn said:
I think that is a good product too but the network driver is very buggy in 2.1 (8023) and if this release is the final release, it's a very bad things....
It is BMW not finished.....
Click to expand...
Click to collapse
On my X5 they had to exchange 2 shocks in the first 18 months (fortunately they did for free even though after the warranty expired).
Besides, was there ever a perfect product?? Look at the iphone, took them a whole year just to get cut and paste, 3 years to get even basic multi-tasking.
cut and paste are not here on my Dell Streak...
Only on specific application but not on email...
Yes, I know that this build is a "beta" but from this topic and an other this build (8023) is a GM build, isn't it ?
So, If this build is a GM, I think the network driver is not finished, that all !
I have full network at home with my iPhone and my HTC and my Dell Streak too, but I lost the network on my Dell Streak frequently...
HansTWN said:
Besides, was there ever a perfect product?? Look at the iphone, took them a whole year just to get cut and paste, 3 years to get even basic multi-tasking.
Click to expand...
Click to collapse
And it's still a pos, totally buoyed up by advertising and hype....
I think it's cool that the streak it's under promoted.. makes me laugh when people ask if it's an iPhone, then when I laugh ask is it a HTC then?
Tbh community is what makes a great device, I've said it before and will repeat it again, dell could really do something amazing and really get involved with the community to work together to make it an amazing device..
experts knowledge and volunteer enthusiasm makes a formidable team.

Maybe we should organize a boycott of the Galaxy Tab

I apologize for making another "I'm mad at Samsung for..." thread, but after trying for the past hours to get the JI5 update and failing, I'm a bit angrier than I usually am and want to hurt Samsung somewhere where they will feel it while not going to extremes like trying to organize a class action suit.
Ever since the Galaxy S line came out they really haven't done much to support it except release 3 buggy updates for three of the phones and completely ignore the one that's been out in the States for the longest (until the "made you look" event of today), yet they're so eager to show off that Galaxy Tab that they want everyone to be interested in and buy next month. I suggest simply spreading the word to everyone that no one should but that thing until they at least get their house in order and get the Galaxy S line up to the basic functionality they should have had out of the box. Spread the word that they apparently can't support the products they release and that nobody should touch those things until they can prove they are going to stand behind the products they want us to spend our hard earned money on.
Before some of you start flaming me, I do very well know this is a forum for people who mod their phones and have no intention of staying stock. I mod my phones too. Even with the fixes I've flashed I still have issues with GPS and the phone resetting. I appreciate everything the community has done to help make these phones better and I whole heartedly thank them for doing so, but at the same time there's a whole company with a division of people getting paid to do this that hasn't been able to supply us with one good fix after nearly 3 months time. It's time we should make every potential customer aware of that.
I'm boycotting the U.S. release of the Galaxy Tab, but only because I find the fact that all 4 U.S. carriers disabling the phone functions of the thing (the international version won't have this limitation) as a hugely retarded move.
I'm not interested in carrying around 2 huge slabs-o-touchscreen all the darn time. If I were I'd be an iDiot and worship Steve Jobs.
That's understandable, personally I could care less about being able to make calls on tablet. It's not like you would be able to take calls on both your cell phone and the tablet. And I sure wouldn't care for having another phone number.
I love my iPad btw!
masterotaku said:
I'm boycotting the U.S. release of the Galaxy Tab, but only because I find the fact that all 4 U.S. carriers disabling the phone functions of the thing (the international version won't have this limitation) as a hugely retarded move.
I'm not interested in carrying around 2 huge slabs-o-touchscreen all the darn time. If I were I'd be an iDiot and worship Steve Jobs.
Click to expand...
Click to collapse
Why would you carry it around if you can't use it as a phone?
Sent using my Vibrant with the Tapatalk app
To be honest I am not surprised they are disabling the calling feature. In fact I would be surprised if they didn't.
I mean I for one wouldn't want to stop using my vibrant to use that giant tablet.
Also no matter what it will have wifi so it can be more like a laptop on the go and playing games on it will be awesome from the looks of it.
Well if they are just disabling the feature then that means the hardware to make calls is still built in so someone could root it and make calls anyway. But I'm still not getting one cause it'll be just like my phone. Tablets are a median of a phone and a notebook but nowadays the Ipad is the best out.
Sent from my SGH-T959 using XDA App
Can't say I'm feeling pouty and petulant about Samsung in general, but I crossed four Tabs off my Xmas list when they announced the phone functionality was disabled.
As for the frequent comments about the Tab being too large to use as a phone, I use my phone as a speakerphone most of the time, and Bluetooth headsets put the final nail in the coffin for that argument.
I really doubt the S Tab will sell much anyway.
Smaller screen than the iPad, lower resolution, considerably worse battery life, for almost the same price....
Plus, given our experience with Samsung, it will probably not be upgraded to Gingerbread, which according to Google is the first version of Android actually meant for tablets.
Who in their right mind will buy the Tab?
What made me mad is they have more accessories slated for that thing than the very phones they already have out.
Docks, keyboards and all kinds of goodies. Oh yeah they all plug into the bottom of the Tab not the top like our retarded phones.
hurrpancakes said:
Why would you carry it around if you can't use it as a phone?
Sent using my Vibrant with the Tapatalk app
Click to expand...
Click to collapse
Exactly!
Since it's functionally crippled compared to it's European counterpart I don't plan on carrying one around.
It's an interesting device, and will probably have a modicum of success, but the deliberate lockdown of an existing feature is one that makes me uninterested in it.
Given that it's carrier unsubsidized pricing internationally is likely going to make it more expensive than the iPad, if I were to develop an interest in an Android tablet/mid that didn't support phone functions, I'd just SPEND LESS MONEY on a comparable 7" tablet that doesn't have phone functions. There are several...
Huge flaw with Samsung tablet, not sure if mentioned
At the moment pretty much every App available doesn't even support the tablets 1024x600 resolution so they will be to small for the screen or will stretch and look like crap.
demo23019 said:
Huge flaw with Samsung tablet, not sure if mentioned
At the moment pretty much every App available doesn't even support the tablets 1024x600 resolution so they will be to small for the screen or will stretch and look like crap.
Click to expand...
Click to collapse
I can make everything in an app support that higher res, and I font even consider myself a dev... More of a file mover.. But there are tutorials and some apps are already compatible...
Remember when donut and froyo came out not all apps were compatible.. Some apps dont work on donut now...
Sent from my SGH-T959 using XDA App
WTF does this have to do with the Vibrant? Oh, can all of you stop blaming everything on Samsung? It seems like only half the people on this forum has sense and understands that T-Mobile makes the final call on updates.
DKYang said:
WTF does this have to do with the Vibrant? Oh, can all of you stop blaming everything on Samsung? It seems like only half the people on this forum has sense and understands that T-Mobile makes the final call on updates.
Click to expand...
Click to collapse
Dude, you are drawn to these threads like a fly is to sh!t!
T-Mobile has its problems, but what about the rest of the companies carrying the Galaxy S? Have any released Froyo, or successful compass fixes?
No? Must be a worldwide carrier conspiracy to make Samsung look bad, by delaying fixes and OS upgrades.....
No, Samsung's track records with product support just sucks. That's why some are pissed.
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Wait a second, let me get this straight. You are upset because an unofficial, probably beta quality firmware wasn't available properly through a piece of software that hasn't been released to the US market yet?
KerryG said:
Wait a second, let me get this straight. You are upset because an unofficial, probably beta quality firmware wasn't available properly through a piece of software that hasn't been released to the US market yet?
Click to expand...
Click to collapse
Nice troll, since I don't believe you are actually as stupid as you're trying to get us to believe.
No, we're all pissed off about Samsung's crappy support. I bought a phone with a GPS built in. I can't use my GPS because it doesn't work.
A little fact which has been repeatedly explained to you. So either you choose to ignore it so you can troll more, or you have major issues with reading comprehension, take your pick.
And, as I said elsewhere, no one forced you to bring your fanboi self into this thread.
I'll hold out for MOTO or HTC
Sent from my PC36100 using XDA App
That's great, let's organize a boycott of something that 99.9% of people have no plan to purchase in the first place. In other words, we're going to have to seek out people who want to buy the Tab and then dissuade them. Personally, I think I won't.
psshh, who is gonna buy that over sized phone anyway, too big for been a phone, too small for been a tablet

Self Destructive "Terminator" Korean Technology? Is that true?

This is my own perseption or opinion but you are not likely to find very lasting long surviving Korean items including Samsung. I belive that all Korean products will start developing issues after a certain time or a few certain years and you will be either forced to discard or throw away those items or buy a new one and I have strong doubts including Samsung. They somehow stuff a termination clock, a tickling timebomb somehow somwhere in thousanrds of electronics parts and specifically clock ICs which on a certain futute date will stop functioning or start develping issues or report technical problems after a while. This will be a top secret which will diffrentiate Korean/Chinese products from Japanese ones or in other words, blind quest to copy cat west or to somehow rob west of money? Or is this a business strategy almost not discussed anywhere by any comapny, a sort of 'open' business secret like Ebay keeps it's HQ in Switzerland despite being 100% US company to circumvate taxation laws.. but how many people have been cheated and lost money on those sites? Is this the reason why so many cheates are allowed on Ebay to rob people?
Somehing like HAL in A Spece Oddesy 2001? I have observed this many Korean products, all are copy cat concepts, never live to hype, never supported once out and aimed at getting more and more westerenrs hooked to Korean?
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you are paranoid
One of my friends said that a few years ago as well. Then again my old samsung sgh-e900 still works (exept its flat and i have lost the charger)
Sent from my GT-P1000 using XDA App
beer and internet = bad
Sent from my GT-P1000 using Tapatalk
mmbika said:
This is my own perseption or opinion but you are not likely to find very lasting long surviving Korean items including Samsung. I belive that all Korean products will start developing issues after a certain time or a few certain years and you will be either forced to discard or throw away those items or buy a new one and I have strong doubts including Samsung. They somehow stuff a termination clock, a tickling timebomb somehow somwhere in thousanrds of electronics parts and specifically clock ICs which on a certain futute date will stop functioning or start develping issues or report technical problems after a while. This will be a top secret which will diffrentiate Korean/Chinese products from Japanese ones or in other words, blind quest to copy cat west or to somehow rob west of money? Or is this a business strategy almost not discussed anywhere by any comapny, a sort of 'open' business secret like Ebay keeps it's HQ in Switzerland despite being 100% US company to circumvate taxation laws.. but how many people have been cheated and lost money on those sites? Is this the reason why so many cheates are allowed on Ebay to rob people?
Somehing like HAL in A Spece Oddesy 2001? I have observed this many Korean products, all are copy cat concepts, never live to hype, never supported once out and aimed at getting more and more westerenrs hooked to Korean?
Click to expand...
Click to collapse
i would probably believe this if you changed the aformentioned items from china XD hehehehehe XD because if you bought china products you're like buying from a lottery it's either hit or miss XD hahahahahahaha XD
besides the sgt I had a Samsung mp3 player once. after a year of use it did look like 5 years old. since 1,5 years I have a ipod touch and it still is in good shape, though i've thrown it down about 30 times.
once my mum told me, she had read that there are extra engineers to ensure that a product breaks after a given time.
I don't really believed it, but who knows.
Half a century ago one bought a product and it simply lasted forever. now you buy something and you can be lucky if you have it for a few years.
maybe this is also caused by the always smaller getting parts they use in the devices? could imagine they always get smaller and also easier to break.
I wouldn't point to the Koreans or the Chinese or any country for making easy breakable devices.
it are the companies that engineer and produce the devices. they are the only ones to blame for bad engineering.
btw: Mercedes for example isn't that what it once was either. nowadays it simply doesn't pay out to manufacture devices that last forever.
its sad, but its true.
mmbika said:
Somehing like HAL in A Spece Oddesy 2001? I have observed this many Korean products, all are copy cat concepts, never live to hype, never supported once out and aimed at getting more and more westerenrs hooked to Korean?
Click to expand...
Click to collapse
You are not paranoid, this is 100% true. But that timebomb is really random so batches of equipment wont show that they break down together. It is happening though.
Sent from my GT-P1000 using XDA App
sedde said:
You are not paranoid, this is 100% true. But that timebomb is really random so batches of equipment wont show that they break down together. It is happening though.
Sent from my GT-P1000 using XDA App
Click to expand...
Click to collapse
Sent from your Samsung Galaxy Tab lol
Hokum said:
Click to expand...
Click to collapse
This really does put this thread to an end
But back on topic;
A) I forgot which forum it was, this point was about this being in development, which I now realised it isn't. Invalid point.
B) Trolololol, this has made my day. Is there any truely documented evidence proving this or is it your own experience. All tehcnology will die at some point, so technically everything is a 'ticking timebomb'
Sent from my GT-P1000 using XDA Premium App
From "The Age" of Today, 31/March/2011 (posted from website)
"Samsung laptops shipping with secret spyware: report Ben Grubb
March 31, 2011 - 2:19PM
Comments 7
.
Samsung laptop model R525. Photo: Supplied
Samsung is reportedly installing secret spyware software on its laptops that monitors and records users' activity - including their keystrokes - without their consent.
And the company, even after being given a week to respond to the allegation, has not done so. Separately, comment is being sought from Samsung Australia by Fairfax.
However, Samsung spokesman Jason Redmond told PC World that the company was looking into the allegations. "We take these claims very, very seriously," he was reported as saying.
IT publication Network Wold reported that Mohamed Hassan, founder of NetSec Consulting Corp, a firm that specialises in information security consulting services, detected the secret software on a laptop he purchased from Samsung in February.
Security expert Chester Wisniewski, of security firm Sophos, said in a blog post that what Samsung had allegedly done was "astonishing".
Advertisement: Story continues below
Samsung laptop model R540. Photo: Supplied
"After the massive uproar that resulted when Sony installed rootkits on peoples computers when they listened to an audio CD, you would hope the world would realise this type of behaviour is totally unacceptable," he said.
When setting up the laptop (model R525), Mr Hassan decided to run a security program on it and run a full system scan before installing any of his own software, the report said. In doing so, it said he detected a secret program called “StarLogger” installed.
Typically known as spyware, the secret software installed on Mr Hassan’s computer is described by one website as being able to record “every keystroke made on your computer on every window, even on password protected boxes”. It goes on to say that the software is “completely undetectable and starts up whenever your computer starts up”.
After analysing the laptop, Mr Hassan came to the conclusion that the spyware must have been installed by Samsung, and so he removed it and carried on using it normally, the report said. But after some issues with the video display, he returned it and bought another model which had better features (model R540).
After doing the same security software scan on that laptop, the report said Mr Hassan again found the same secret software installed. This time he thought something was suss, and so raised the issue with Samsung.
After denying the presence of the software on its laptops, Samsung allegedly changed its story and referred Mr Hassan to Microsoft since “all Samsung did was to manufacture the hardware”.
But after the incident was escalated to a supervisor, Mr Hassan claims that they told him that they put the software on their laptops to "monitor the performance of the machine and to find out how it is being used”.
Network World said it contacted three public relations officers at Samsung for comment and gave them a week to send back their comments. “No one from the company replied,” it said.
Do you know more? [email protected]
This reporter is on Twitter: @bengrubb"
Could be true, but I seriously doubt it.
Samsung say here that:
Our findings indicate that the person mentioned in the article used a security program called VIPRE [antivirus software] that mistook a folder created by Microsoft Live Application for ... key logging software, during a virus scan."
Click to expand...
Click to collapse
Poorly written article though - if it was true, and this rootkit was "completely undetectable", you wouldn't have been able to detect it in the first place!
Regards,
Dave
sedde said:
You are not paranoid, this is 100% true. But that timebomb is really random so batches of equipment wont show that they break down together. It is happening though.
Sent from my GT-P1000 using XDA App
Click to expand...
Click to collapse
Proof? If it's 100% true, where's the proof???
Think about what you are saying though: if this were true, all Samsung would be doing is lowering the MTBF (mean time between failures) for their devices, which is measurable and would give them a reputation for being unreliable.
The simple facts of the matter are these:
1. Devices are getting more complex. The corollary of this is that there is more to go wrong.
2. Costs are being driven down, and this is usually at the expense of quality.
By way of example, the last CRT TV I bought was nearly 20 years ago and was an early Phillips 32" widescreen TV. It was an absolute marvel at the time, and cost almost £2000. I used that TV until around 2004, when I replaced it with an LCD TV (cost about £1000), and gave the old set away to a friend - it is still going strong to this day, whereas my LCD TV gave up the ghost a couple of years ago, and has since been replaced by a bigger, better LCD TV that cost less than £500. I fully expect that CRT set to still be going when I buy my next TV!
Regards,
Dave
If you get your keystrokes read thats your own damn fault for using the preinstalled OS. With all that bloatware on those things, I'm surprised this hasn't happened earlier. Or maybe it has and we haven't noticed?
on topic: The reason devices fail is because when they are designed, the engineers are given design requirements. If these include designing it for a lifespan of 2 years (a bit much for a phone), they are not going to use materials that would make it last longer, as that would be outside of specification (and probably add to the cost). However if you treat the product very carefully, it will survive longer, and if you are careless as you were with your MP3 player that looks battered up like its 5 years old, don't be surprised if it doesn't reach design requirement. It wasn't built for that.
Here's Samsung's riposte to the key logging scandal!
http://www.samsungtomorrow.com/1071
If this is true, it really speaks volumes about the quality of the "security consultant" who raised the alarm!
So much for "analysing the laptop"!
Regards,
Dave

NFC coming to the UK - Confirmed

http://www.mobot.net/samsung-confirms-nfcenabled-galaxy-ii-launching-uk-month-23138
Good news for those who have yet to order, bad news for those like me, who've already got this device
Edit
Been confirmed on numerous sites now:
http://www.techradar.com/news/phone...ially-confirms-nfc-enabled-galaxy-s-ii-954965
http://www.t3.com/news/samsung-confirms-nfc-enabled-galaxy-s-ii?=56357
Ah, the perils of being an early adopter... bugs... and then finding your handset outdated within a month....
tameracingdriver said:
Ah, the perils of being an early adopter... bugs... and then finding your handset outdated within a month....
Click to expand...
Click to collapse
Surely there must be price premium with this feature, otherwise it's going to upset alot of their customers, unless they offer a swap which I don't really see that happening
can somebody explain what the big thing is about NFC? Is it starting to get big in Europe? In Canada, I have yet to hear about a mass deployment of the technology, just a few select trials that were done 1-2 years ago.
Is the technology already deployed in Europe? I don't see it being big in Canada for at least another few years, especially considering very few smartphones support it right now. I have a SGSII in pre-order and I'm wondering if I'm really missing out on something with a device with no NFC chip.
thanks!
nox156 said:
can somebody explain what the big thing is about NFC? Is it starting to get big in Europe? In Canada, I have yet to hear about a mass deployment of the technology, just a few select trials that were done 1-2 years ago.
Is the technology already deployed in Europe? I don't see it being big in Canada for at least another few years, especially considering very few smartphones support it right now. I have a SGSII in pre-order and I'm wondering if I'm really missing out on something with a device with no NFC chip.
thanks!
Click to expand...
Click to collapse
Well it would make it future-proof if it was implemented and make the device more valuable in future years
nox156 said:
can somebody explain what the big thing is about NFC? Is it starting to get big in Europe? In Canada, I have yet to hear about a mass deployment of the technology, just a few select trials that were done 1-2 years ago.
Is the technology already deployed in Europe? I don't see it being big in Canada for at least another few years, especially considering very few smartphones support it right now. I have a SGSII in pre-order and I'm wondering if I'm really missing out on something with a device with no NFC chip.
thanks!
Click to expand...
Click to collapse
I have yet to see it deployed anywhere here in Norway and unless you intend to keep your phone for 2+ years I wouldn't worry about it tbh.
robot1000 said:
Surely there must be price premium with this feature, otherwise it's going to upset alot of their customers, unless they offer a swap which I don't really see that happening
Click to expand...
Click to collapse
Wouldn't bet on there being a price premium, I don't think there will be. Since when have big companies cared that much about stuff like this? After the first SGS I said I wouldn't have another Samsung, yet here I am (and the 2nd one is giving me as much grief so far as the first! ).
NFC itself, I really don't see it taking off much in most of the UK at least in the forseeable future (can't speak for anywhere else).... maybe in the capital but not so much anywhere else, and definitely not where I live... so I'm not too worried.
For me though, as already stated, the main downside for us early adopters is that our early devices will be worth less than the later devices, this is surely not under debate, although 18+ months down the line, I very much doubt there will be a big difference in value... and your next phone will surely have the feature anyway, and it may even be starting to get going by then....
Yes, but if a NFC version supersedes the current one it'll probably run different software and then we will be left with a handset that no-one will write custom firmware for.
tameracingdriver said:
Wouldn't bet on there being a price premium, I don't think there will be. Since when have big companies cared that much about stuff like this? After the first SGS I said I wouldn't have another Samsung, yet here I am (and the 2nd one is giving me as much grief so far as the first! ).
NFC itself, I really don't see it taking off much in most of the UK at least in the forseeable future (can't speak for anywhere else).... maybe in the capital but not so much anywhere else, and definitely not where I live... so I'm not too worried.
For me though, as already stated, the main downside for us early adopters is that our early devices will be worth less than the later devices, this is surely not under debate, although 18+ months down the line, I very much doubt there will be a big difference in value... and your next phone will surely have the feature anyway, and it may even be starting to get going by then....
Click to expand...
Click to collapse
It's only been out for less then a month and an updated handset is about to be released
I've contacted samsung for an explanation and if it's 100% confirmed then I shall be demanding an exchange
They have NFC in the Korean model and if I'm not mistaken it's a thicker phone. So there are tradeoffs...
my mind is boggled here trying to think of one rational reason why samsung would release a UK version, then another UK version with 1 extra chip added on. surely they would just make one UK version?!?!
i agree NFC is near useless, but it is a good measure to future proof the device. and seeing as the SGS2 seems to be somewhat of a "breakthrough" device, a lot of people hoped to ride this device for the long haul moreso than other devices since it steps up performacne specs so signficantly.
i quickly cancelled my order
i live in the Netherlands, but my gues is that Samsung will release the NFC enabled S2 also in Holland otherwise import from the UK
I don't think Samsung is obliged to offer anyone a swap.
It was clearly stated that the phone that the user is buying does not have an NFC chip, and that certain models will have it. If you bought the phone understanding these terms then I don't see why Samsung/any other retailer would have to do anything.
Anyway the point is obsolete as I am certain NFC is not going to be huge anytime soon.
sarsh11 said:
I don't think Samsung is obliged to offer anyone a swap.
It was clearly stated that the phone that the user is buying does not have an NFC chip, and that certain models will have it. If you bought the phone understanding these terms then I don't see why Samsung/any other retailer would have to do anything.
Anyway the point is obsolete as I am certain NFC is not going to be huge anytime soon.
Click to expand...
Click to collapse
Yes, but those in the UK were specifically told that we weren't getting the NFC chip and now they have backtracked on that. I'm sure others like me would have held off buying (until the release if the updated version) if they would have made it clear from the outset
Sent from my GT-I9100 using XDA App
sarsh11 said:
I don't think Samsung is obliged to offer anyone a swap.
It was clearly stated that the phone that the user is buying does not have an NFC chip, and that certain models will have it. If you bought the phone understanding these terms then I don't see why Samsung/any other retailer would have to do anything.
Anyway the point is obsolete as I am certain NFC is not going to be huge anytime soon.
Click to expand...
Click to collapse
Not entirely true. Dial-a-phone (who is actually P4U) state in the phone description that the UK model does have NFC.
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Oh bugger!
tameracingdriver said:
Ah, the perils of being an early adopter... bugs... and then finding your handset outdated within a month....
Click to expand...
Click to collapse
true indeed, patience is a virtue! read this also: http://forum.xda-developers.com/showthread.php?p=13699240#post13699240 my last post
Part of what I was waiting for. Now to find a NFC 32.
Maybe some of us we can catch amazon in few weeks with this
Argh man! Now I don't know whether to get the phone now or wait until next month for the new version!??
Even though I probably won't even use NFC it'll still be nice to have the feature in case it ever becomes useful. Plus do I want to get a phone now that'll be old and out of date within a few weeks??
It is very strange that Samsung would make a move like this. Makes you think that they rushed to get the first batch out to beat other new phones to the market and as a result left bits out.

Sign this petition for locked bootloader

Please sign this petition to put a stop to htc and their locked bootloaders. Takes 5secs. Even if your not getting this phone you should still sign it, so this wont happen to fututure phones.
http://www.groubal.com/htc-bootloaders-and-nand/
hint...hint petitions do not work!
What is it with people and petitions? Next there will be a thread on "Lets sue HTC cause they locked it down".
Don't like it buy another phone it's just that plain and simple.
fixxxer2008 said:
hint...hint petitions do not work!
Click to expand...
Click to collapse
You must not have much experience with community action/involvement. While it could be argued that petitioning alone won't work, when combined with a letter-writing campaign and townhall type meetings (like the email campaign and Facebook bombing currently going on), you have a proven recipe for getting results. The problem is getting people off their jaded asses, and involved. If it wasn't for the above strategy, the place I was married would have been closed and torn down, against the owner's wishes, 2 years ago. I'm not saying they are always gonna work, that would be a stupid thing to say, but saying they don't work at all is jaded and in blatant denial of reality.
DANG SON! 5000 sigs already? I'm kinda two-sided about petitions. A petition by itself will usually not get very far... however... if all of those people end up buying a different phone (i.e. one of the many many phones that are coming out soonish similar to the evo 3d).... HTC is going to be hurting money wise and will probably change their attitude. I myself was going to get an EVO 3d, but now am leaning towards the galaxy s2.
5000 is such a low number I doubt they would take it into consideration. I would perfer bombarding thier communication outlets and appear to look larger in numbers. Any big shot at HTC can say "Whats 5000 when we can sell 100,000+"
fixxxer2008 said:
hint...hint petitions do not work!
Click to expand...
Click to collapse
Whether they do or not, it takes less than 5secs to sign.
Still worth a shot.
I don't think it will help much but, I still signed it.
Zabalba said:
5000 is such a low number I doubt they would take it into consideration. I would perfer bombarding thier communication outlets and appear to look larger in numbers. Any big shot at HTC can say "Whats 5000 when we can sell 100,000+"
Click to expand...
Click to collapse
At $500 per phone ( that we get charged for the phone before rebates/deals/etc), 5000 is 2.5 million dollars. And yes, they'll still make more than plenty of money, but no wise company can rationalize a move that costs them 2.5 million+ dollars.
And someone can chime in that they will save money by not having to replace bricked phones... but in reality, those bricked phones get sent to htc, reset and sold as refurbished phones anyways.
Involvement is always a good thing when trying to make a change. I for one am signing.
Sent from my PC36100 using XDA App
Vinchenzop said:
At $500 per phone ( that we get charged for the phone before rebates/deals/etc), 5000 is 2.5 million dollars. And yes, they'll still make more than plenty of money, but no wise company can rationalize a move that costs them 2.5 million+ dollars.
And someone can chime in that they will save money by not having to replace bricked phones... but in reality, those bricked phones get sent to htc, reset and sold as refurbished phones anyways.
Click to expand...
Click to collapse
Somebody give this man a beer cause he is definitely
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Hehe.........
I can't wait to see the number of people complaining and signing THEN still go out and buy the phone regardless of the lock down.
Truth is they (HTC) see the complaints and they know that no matter what the majority will STILL buy the phone without any changes made. Plus there is all the free advertizing they are getting from the petitions and complaint threads that will also help their sales in the long run.
ItsLasher said:
I can't wait to see the number of people complaining and signing THEN still go out and buy the phone regardless of the lock down.
Truth is they (HTC) see the complaints and they know that no matter what the majority will STILL buy the phone without any changes made. Plus there is all the free advertizing they are getting from the petitions and complaint threads that will also help their sales in the long run.
Click to expand...
Click to collapse
Are you serious? thats the dumbest statement I have seen all day things like this bring bad fame to a product and when people ask their techie friends about what phone to get do you really thing they will say get a HTC phone now?
I bought in to android for one reason: custom roms and AOSP. I stuck with HTC because I liked their products in the past, and I loved the dev community that had built up around them. I do not understand the people who bought android and don't mod it. To me, that is missing the point in its entirety. So, why the fvch would I buy a totally locked down device that I couldn't mod to my heart's content?
Vinchenzop said:
At $500 per phone ( that we get charged for the phone before rebates/deals/etc), 5000 is 2.5 million dollars. And yes, they'll still make more than plenty of money, but no wise company can rationalize a move that costs them 2.5 million+ dollars.
And someone can chime in that they will save money by not having to replace bricked phones... but in reality, those bricked phones get sent to htc, reset and sold as refurbished phones anyways.
Click to expand...
Click to collapse
Please don't use logic and intelligence in our forum.
Jbcarrera said:
Are you serious? thats the dumbest statement I have seen all day things like this bring bad fame to a product and when people ask their techie friends about what phone to get do you really thing they will say get a HTC phone now?
Click to expand...
Click to collapse
The number of users who use and change modded ROMs is far smaller then the number of average users. Out of all the HTC phones sold the number of users who use and change ROMs regularly is if I was to guess 3% or less.
So bad fame, good fame it doesn't matter because the companies carter to the majority and this group isn't it I'm sorry to say.
Do I like the idea of lock down? NO.
Do I understand the way of business and how things actually work? Yes.
Flame me and hotlink pictures all you want but the fact of the matter is it all boils down to money and even with out your sale or your friends sales they will still succeed due to the larger majority that doesn't mind stock.
So buy or don't buy I could careless but like I stated before out of all that sign the petition I bet there will be a HUGE number that still buy this phone regardless.
ItsLasher said:
I can't wait to see the number of people complaining and signing THEN still go out and buy the phone regardless of the lock down.
Click to expand...
Click to collapse
Yeah, it's true.
Most people are wishy washy.
Let's just hope that we can change HTC's mind.
Vinchenzop said:
At $500 per phone ( that we get charged for the phone before rebates/deals/etc), 5000 is 2.5 million dollars. And yes, they'll still make more than plenty of money, but no wise company can rationalize a move that costs them 2.5 million+ dollars.
And someone can chime in that they will save money by not having to replace bricked phones... but in reality, those bricked phones get sent to htc, reset and sold as refurbished phones anyways.
Click to expand...
Click to collapse
At the minimum assuming they sold 100,000+ units (which I'm sure they will surpass easily) that accounts for 5% or less as more units are sold. They are simply looking at the bottom line, like any other company. I wonder how many of those on that petition are still going to go out and buy the phone. At the time of this post they did not state if they are going to reverse their decision on it or not.
The real question is why are they locking the bootloader. You can still get tether with regular root/sideloading. The only other function I can think of currently is to keep the life of the phone in control. It sounds as if this decision was based on keeping customers purchasing newer phones with the latest and greatest os and functions. An extreme example are those still using the G1 because they can still get GB. What they did not count on was the SIZE of the backlash of high end users/dev community.

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