Hey guys,
I've got a new HTC Desire Z, its been purchased "off line" i.e. sold without any contract.
Anyway ive noticed sometimes it doesnt come out of stand by, so i done a factory wipe and have no additional software running.
Its still doing the same, i updated via the update option on the phone, that didnt help either.
I've searched old threads, tried most things, i was wondering if theres any new information on the matter.
If all fails ill take it back to the store, but i have no faith in them fixing an intermittant problem...how annoying.
If it's new why not just exchange it?
Sent from my SPH-P100 using XDA App
The phone is used right? Is it possible it's been rooted and running a custom kernel?
Sent from my shiny G2 w/ meXdroid V3
PaganAng3l said:
The phone is used right? Is it possible it's been rooted and running a custom kernel?
Sent from my shiny G2 w/ meXdroid V3
Click to expand...
Click to collapse
I believe he said "new"
Sent from my 'SilverBullet' HTCDesireZ running CM7
deliriousDroid said:
I believe he said "new"
Sent from my 'SilverBullet' HTCDesireZ running CM7
Click to expand...
Click to collapse
Haha! You're right, I read it wrong. I thought he bought it used "offline" lol. My bad
Sent from my shiny G2 w/ meXdroid V3
Not enough information.
Coming out of standby, what exactly is the issue? There are at least 2 different wake issues. Screen has trouble waking, but will turn on if you try enough times or open the keyboard? Or won't wake at all, unless you pull the battery and restart?
Where did you buy it from? Are you still within their exchange period? If so, they probably aren't going to repair, but just send a replacement, which is probably a good thing. If you aren't within the seller's exchange period, they probably aren't going to help you.
Were you fully stock and unrooted before updating?
You stated you tried "most things". What does that mean? We have not idea what that means if you don't tell us. Tell us exactly what you tried to do.
What country are you in? Keep in mind, if the phone was not intended to be sold in your country, you have no HTC warranty (which is normally good for 1 year), per their terms.
Related
Hey guys, I love this community. I would like to seek some insight before I make a decision.
This is my 3rd samsung vibrant.
All previous ones oc no problem. But this one fc's and freezes. So I'm guessing it's a hardware issue.
I'm out of the buyers remorse period already. But if I wanted to get a warranty exchange is it worth it? In other words, will the phone they send me suck more then what I have now? Will it be a refurb?
I'm just looking for some personal experience or insight on the matter.
Thanks everyone.
Sent from my SGH-T959 using XDA App
ya
yes it will be a refurb.. only time you get a new phone is do an insurance claim. will it suck?? who knows.. that the luck of the draw.. good luck
Thanks for the quick reply. I really appreciate it. Hmmm. This 3rd phone was brand new too but look where it got me.
So long as tmobile doesn't save all the declocked vibrant s for warranty purposes only, I should be able to get one that is superior to my current hardware.
In addition to having a crappy core, this phone has a very insensitive touch screen. drastically less sensitive than my two previous vibrants.
Sent from my SGH-T959 using XDA App
a4 moda said:
Thanks for the quick reply. I really appreciate it. Hmmm. This 3rd phone was brand new too but look where it got me.
So long as tmobile doesn't save all the declocked vibrant s for warranty purposes only, I should be able to get one that is superior to my current hardware.
In addition to having a crappy core, this phone has a very insensitive touch screen. drastically less sensitive than my two previous vibrants.
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
Wondering what happened to your first two "brand new" Vibrants that worked perfectly?
Not all phones can handle being oc'd, and when its forced on them they hang constantly. From the manufacturer's standpoint there is nothing wrong with your phone as its not meant to be oc'd. Flash a froyo rom, and overclocking the phone (and unnecessarily stressing the hardware) will be the furthest thing from your mind.
Sent from my Vibrant running Macnut R10
Good Q.
First phone, bricked after ji6 update. No dl mode. No recovery node. No odin. No screen. No vibrant. No galaxy s. Nada. This was by all means the first ever bricked vibrant. Lucky me.
Brand new one.
Phone 2,
Wifi wouldn't with without data reception. Inherent hardware defect. Flashed a million things on there and same problem. Also it was hardware locked, as I couldn't get into recovery. The buttons did nothing upon startup. So back to the store to exchange.
Shack544 said:
Wondering what happened to your first two "brand new" Vibrants that worked perfectly?
Click to expand...
Click to collapse
Sent from my SGH-T959 using XDA App
They don't need to know that. To be fair you didn't answer any of my questions, but thanks for the input anyway.
My goal us to find out whether I will be able to get a better phone that cash be overclocked or if I'm doomed to receive inferior hardware, that's all.
Sent from my SGH-T959 using XDA App
Br1cK'd said:
Not all phones can handle being oc'd, and when its forced on them they hang constantly. From the manufacturer's standpoint there is nothing wrong with your phone as its not meant to be oc'd. Flash a froyo rom, and overclocking the phone (and unnecessarily stressing the hardware) will be the furthest thing from your mind.
Sent from my Vibrant running Macnut R10
Click to expand...
Click to collapse
Sent from my SGH-T959 using XDA App
I guess I was thinking too karmically. Claiming it does not work because it won't do something it wasn't meant to do in the first place not only cheats the company but continues to drive the prices up for consumers because of returns such as what you pose here. Companies have to eat the cost of "defective" hardware thats not defective at all, and those costs trickle down.
Off my soap box now. You will of course do what you wish, just offering a different point of view.
Sent from my Vibrant running Macnut R10
Hmm your point is well received.
So let me put your curiosity at ease then.
1. capacitive touch screen and buttons at the bottom are nonfunctional sometimes, and other times, completely unresponsive despite the rest of the phone working.
2 . Screen has pixelation while loading up programs, this is on stock rom too.
3. Strong pervasive smell of plastic permeates the phone. Like something is burning up in there.
4. And I can't overclock.
So, knowing the above, I'm confident you'll agree with me that a warranty exchange is in order. I.e. I'd be killing 4 birds with one stone. Now, I just wanted to make sure that I don't exchange my brand new piece of crap for a worse off used piece of crap because I did buy the poc, and albeit defective, is still a new piece of crap, and mine.
And if it could be OC'ed, then I'm in luck!
Sent from my SGH-T959 using XDA App
I get ya on the refurb device, I wouldn't want one either. On this one, i assume you have applied the oc kernel and scripting, and then oc'd and experienced the issues you are having. Did you then remove the scripting and flash a different kernel? If you didn't undo the changes you made to oc in the first place, its my understanding you will still have issues. You could even try to odin back to stock and see if that fixes the feeezing, and load your rom of choice from there. I tell ya again, the current froyo builds need no oc or lag fix for that matter, they are blazing fast.
Sent from my Vibrant running Macnut R10
If you plan on keeping the phone get a SquareTrade warranty. They are pricey but usually they have a 30% coupon floating around. Saved me many times in the past. Well worth it IMO.
a4 moda said:
Hey guys, I love this community. I would like to seek some insight before I make a decision.
This is my 3rd samsung vibrant.
All previous ones oc no problem. But this one fc's and freezes. So I'm guessing it's a hardware issue.
I'm out of the buyers remorse period already. But if I wanted to get a warranty exchange is it worth it? In other words, will the phone they send me suck more then what I have now? Will it be a refurb?
I'm just looking for some personal experience or insight on the matter.
Thanks everyone.
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
Okay as far as reverting back to stock, I had to disable voodoo, then I flashed another kernel that works, such as the jacs kernel or the r3 tw rom.
But as far as scripting, I've never had to do that. So maybe I'm missing something here. Can you point me in the right direction?
Thank you.
Br1cK'd said:
I get ya on the refurb device, I wouldn't want one either. On this one, i assume you have applied the oc kernel and scripting, and then oc'd and experienced the issues you are having. Did you then remove the scripting and flash a different kernel? If you didn't undo the changes you made to oc in the first place, its my understanding you will still have issues. You could even try to odin back to stock and see if that fixes the feeezing, and load your rom of choice from there. I tell ya again, the current froyo builds need no oc or lag fix for that matter, they are blazing fast.
Sent from my Vibrant running Macnut R10
Click to expand...
Click to collapse
Sent from my SGH-T959 using XDA App
Hmmm. Didn't think of that. I already have insurance on the phone from tmobile. Would square trade be preferable, or would it supplement the tmobile insurance?
Thanks the tip
techboydino said:
If you plan on keeping the phone get a SquareTrade warranty. They are pricey but usually they have a 30% coupon floating around. Saved me many times in the past. Well worth it IMO.
Click to expand...
Click to collapse
Sent from my SGH-T959 using XDA App
Its a little difficult to grab the link cause I'm on my phone atm, but depending on what oc kernel you used I believe some require an init script to be placed in a specific location on the phone for oc to work. Thats what i was referring to, but if youve flashed another kernel or back to stock, i dont think it matters. I could be wrong, not interested in oc'ing again so I'm not keeping up with those kernels any longer
Sent from my Vibrant running Macnut R10
Ic. I've used the TW r3 oc kernel. 1.0 works perfectly, but 1.2 spazzes and freezes on me.
Thanks again. Much appreciated.
Br1cK'd said:
Its a little difficult to grab the link cause I'm on my phone atm, but depending on what oc kernel you used I believe some require an init script to be placed in a specific location on the phone for oc to work. Thats what i was referring to, but if youve flashed another kernel or back to stock, i dont think it matters. I could be wrong, not interested in oc'ing again so I'm not keeping up with those kernels any longer
Sent from my Vibrant running Macnut R10
Click to expand...
Click to collapse
Sent from my SGH-T959 using XDA App
My G2 just randomly yesterday started adding red lines and messed up colors to the screen, it's really hard to describe. I'll put up pictures later but it almost looks like the screen went to 64K colors? I've tried rebooting, flashing new ROMs, even in Recovery the android in the background has the same effect. So it must be something with the screen, anyone know what's wrong?
It sounds like the cable connecting the screen to the rest of the device is either coming loose or is damaged.
Sent from my HTC Vision using XDA App
That was my first thought as well... drop it lately?
opensourcefan said:
That was my first thought as well... drop it lately?
Click to expand...
Click to collapse
Nope... I was literally looking at it one second and it was fine, one minute later it was like that... I just bought it four days ago new and sealed off of eBay. Does HTC offer a manufacturer's warranty?
ShotSkydiver said:
Nope... I was literally looking at it one second and it was fine, one minute later it was like that... I just bought it four days ago new and sealed off of eBay. Does HTC offer a manufacturer's warranty?
Click to expand...
Click to collapse
I believe the manufacturer warranty is one year.
Sent from my HTC Vision using XDA App
Here are some pictures showing what's going on. You can see some better than others.
One
Two
Three
Four
Five
Six
Anyone? Tried contacting HTC support but all I get is
"Sorry, but either the page you were looking for can’t be found or we are having a problem making it come to life.
You might want to check out our Site Map for a full list of pages available on this site"
after I try sending an email. Any help?
It looks like it stopped dithering or something... i'd try reinstalling the rom.
Sent from my T-Mobile G2 running Cyanogenmod.
ibemad1 said:
It looks like it stopped dithering or something... i'd try reinstalling the rom.
Sent from my T-Mobile G2 running Cyanogenmod.
Click to expand...
Click to collapse
I've already flashed three different ROMs.
Come on... anyone? I'm getting no help from HTC and my screen isn't improving.
You probably should call HTC
http://www.htc.com/us/support/hotline
Telephone
United States & Canada (English)
Language Hotline Days Hours
English 866-449-8358 7 days a week 6am EST to 1am EST 7 days a week
I am having the same issue with my Desire Z.
I'm wondering if it can be fixed without sending it back to HTC?
Well, both T-Mobile and HTC turned me away, saying I would've had to have gotten it from either of them to be able to be repaired. What do I do now?
Sent from my HTC HD2 using XDA App
Sirjokerthegod said:
I am having the same issue with my Desire Z.
I'm wondering if it can be fixed without sending it back to HTC?
Click to expand...
Click to collapse
That's what I'm hoping.
Sent from my HTC HD2 using XDA App
HTC does do non-warranty repair, for a price of course.
Is there any chance the ROM(s) you installed were wonky? ie were you using a beta, nightly, or something else? which ROMs have you tried? I had this happen when I used a kernel that was incompatible with the ROM I had installed, which is why I ask. Flashing a standard/respected ROM after a wipe fixed it for me.
Weaseal said:
Is there any chance the ROM(s) you installed were wonky? ie were you using a beta, nightly, or something else? which ROMs have you tried? I had this happen when I used a kernel that was incompatible with the ROM I had installed, which is why I ask. Flashing a standard/respected ROM after a wipe fixed it for me.
Click to expand...
Click to collapse
No, it's not a ROM, I've been on CM 7 RC0, CM 6 stable, stock Sense, and stock 2.2 and they all do the same thing, even in the recovery the background image has the same effect, so it's not a ROM issue.
ShotSkydiver said:
No, it's not a ROM, I've been on CM 7 RC0, CM 6 stable, stock Sense, and stock 2.2 and they all do the same thing, even in the recovery the background image has the same effect, so it's not a ROM issue.
Click to expand...
Click to collapse
It may be a defective ribbon cable for the display possibly a tear in one of the layers. I see this alot in phones I fix at work, and usually the only way to fix the issue is to replace the cable entirely. your only option is to send it out for warranty repair or buy the part yourself and do the fix.
Hello,
My HTC EVO 4g keeps randomly restarting and when the phone is under heavy usage is reboots. I'm going to go into a Spring store today and try and get a new phone as I have the TEP plan.
I currently have CM7 installed on my device. When I bring it in to the Sprint store, should I have the stock ROM installed on there? Or does it not matter?
Thanks for your time and answers!
Regards, th3gh05t
th3gh05t said:
Hello,
My HTC EVO 4g keeps randomly restarting and when the phone is under heavy usage is reboots. I'm going to go into a Spring store today and try and get a new phone as I have the TEP plan.
I currently have CM7 installed on my device. When I bring it in to the Sprint store, should I have the stock ROM installed on there? Or does it not matter?
Thanks for your time and answers!
Regards, th3gh05t
Click to expand...
Click to collapse
Well that would suck... you're going to end up getting a phone that cannot be rooted (for now) and won't be installing CM7. What you really should do is instal the rooted OTA and see if you can hack that for a couple of days first... If not, debate how long you can put up with the reboots.
Thanks for the reply, but at this point, I really just need a phone that works.
Playing games, surfing the web, or using Maps will restart the phone.
I just need to know if they won't take the phone cause it's been "rooted".
Just in root leave s off for someone in the future
Sent from my PC36100 using XDA App
Is anyone at the Sprint store going to freak out and not take the phone back if I don't have stock ROM?
It's ALWAYS recommended to unroot and return to stock before going into a sprint store. Yes, SOME people have gotten lucky and not got caught. But if you do get caught being rooted, they will flag your phone and you will NEVER get it fixed. It literally takes 5 minutes to unroot, just do it just to be safe.
On a side note, are you sure your problems aren't related to the CM7 rom you have? ANY custom rom will have problems. You should try flashing back to stock rom, or at least a Sense rom and see if you still have the same problem.
Okay, thanks for the advice!
Yes, I have tried other ROMs, and I still experience the issue. I've tried Fresh and will be flashing stock ROM to see if that helps.
I've gotten 3 replacements, I leave them s-off and they never check that. I do however flash a stock rom first just so they don't give me any sh*t. And I got lucky last week, my replacement phone came with 2.3 on it but it was s-off. You may get lucky too
We're comin from a pure power source.
Since you're going to be stuck on the stock ROM anyway if you replace it, you might want to first try installing the stock rooted ROM from here and run it for a few days.
http://forum.xda-developers.com/showthread.php?t=1133379
It's quite possible that something in your setup on CM7 is causing the phone to overheat. Or it could be any number of things that might have nothing to do with hardware. Before you give up a rootable phone for one that can't be, you might as well try the stock ROM first. If that clears things up, you can experiment to find the culprit.
bkrodgers said:
Since you're going to be stuck on the stock ROM anyway if you replace it, you might want to first try installing the stock rooted ROM from here and run it for a few days.
http://forum.xda-developers.com/showthread.php?t=1133379
It's quite possible that something in your setup on CM7 is causing the phone to overheat. Or it could be any number of things that might have nothing to do with hardware. Before you give up a rootable phone for one that can't be, you might as well try the stock ROM first. If that clears things up, you can experiment to find the culprit.
Click to expand...
Click to collapse
EXACTLY! If you're having software issues and you're running a custom ROM, before even considering exchanging the phone you should revert to stock to see if the problem truly lies within the hardware itself or the ROM you are using. As far as unrooting, I would not unroot before taking it to Sprint should you have to resort to that. Just flash a stock rooted ROM and you should be fine.
th3gh05t said:
Hello,
My HTC EVO 4g keeps randomly restarting and when the phone is under heavy usage is reboots. I'm going to go into a Spring store today and try and get a new phone as I have the TEP plan.
I currently have CM7 installed on my device. When I bring it in to the Sprint store, should I have the stock ROM installed on there? Or does it not matter?
Thanks for your time and answers!
Regards, th3gh05t
Click to expand...
Click to collapse
i am having the same problem when i went into the sprint store they looked at me like i was lien then took it to the back did a hard reset and told me it was fixed after i told them i did a hard reset over the phone with the teck and when i got home started up my google beta and started playing cut the rope it restarted on me so i called like 3 days later and thet gave me a hard time trying to get a new phone told me that they dint do replacement that i had to call HTC wow my wife had i epic and got 4 replacements no problem so i snaped and thery are now sending me a new phone they said that it will take a week or two cuz they are on back order and yes i unrooted the phone b4 i went in but i had to let you know the BS you might havr to go through
dino1342 said:
i am having the same problem when i went into the sprint store they looked at me like i was lien then took it to the back did a hard reset and told me it was fixed after i told them i did a hard reset over the phone with the teck and when i got home started up my google beta and started playing cut the rope it restarted on me so i called like 3 days later and thet gave me a hard time trying to get a new phone told me that they dint do replacement that i had to call HTC wow my wife had i epic and got 4 replacements no problem so i snaped and thery are now sending me a new phone they said that it will take a week or two cuz they are on back order and yes i unrooted the phone b4 i went in but i had to let you know the BS you might havr to go through
Click to expand...
Click to collapse
Is your period key broken?
mlin said:
EXACTLY! If you're having software issues and you're running a custom ROM, before even considering exchanging the phone you should revert to stock to see if the problem truly lies within the hardware itself or the ROM you are using. As far as unrooting, I would not unroot before taking it to Sprint should you have to resort to that. Just flash a stock rooted ROM and you should be fine.
Click to expand...
Click to collapse
Thanks for the advice! I will let you know how the stock ROM is working!
th3gh05t said:
Hello,
My HTC EVO 4g keeps randomly restarting and when the phone is under heavy usage is reboots. I'm going to go into a Spring store today and try and get a new phone as I have the TEP plan.
I currently have CM7 installed on my device. When I bring it in to the Sprint store, should I have the stock ROM installed on there? Or does it not matter?
Thanks for your time and answers!
Regards, th3gh05t
Click to expand...
Click to collapse
Are you running a CM7 nightly? After build 132 everyone has been having reboot problems.......
Sent from my PC36100 using XDA Premium App
No, I am (was) running the latest RC.
Just unroot and take it back. Shouldn't be a problem.
Sent from my PC36100 using XDA Premium App
I have given Sprint my phone to repair a blown speaker, and also gave Best Buy my phone for a couple days.
Both times phone was rooted, to Sprint it had a stock looking rom with superusers though etc, they didn't say anything.
Gave phone to Best Buy, with a Sense 3.0 rom on it, she even mentioned "This looks like my Evo3d" and i told her I was rooted and was running a sense3.0 rom etc etc and she was all "cool."
however i got my phone back from both places and they were refurbs and i obviously lost my roots.
Most recently I got my refurb phone with the 2.3 OTA so no root anymores.
I guess it depends on who you return it to, but on both of my occasions, both for the same reason, even at about the same time span...they didn't say anything negative or 'sorry we can't help you' etc.
Just bored on xda..no root is driving me nuts.
http://forum.xda-developers.com/showpost.php?p=15508256&postcount=104
mattykinsx said:
http://forum.xda-developers.com/showpost.php?p=15508256&postcount=104
Click to expand...
Click to collapse
wow, with all the QQ from them posting in that....you'd think 3/4 of their customers walk in with rooted phones...
i have the feeling a VAST MAJORITY of Sprint phone owners are not rooted...am i wrong?
mattykinsx said:
http://forum.xda-developers.com/showpost.php?p=15508256&postcount=104
Click to expand...
Click to collapse
wow, that is quite the discovery... i have returned a rooted samsung moment to sprint before, and it was really messed up, stripped down custom rom and all, and they didnt ask questions. very very interesting...
mattykinsx said:
http://forum.xda-developers.com/showpost.php?p=15508256&postcount=104
Click to expand...
Click to collapse
I tried opening the link inside the file, but it would not load for me.
What does it say in 20 words or less?
mattchew86 said:
I tried opening the link inside the file, but it would not load for me.
What does it say in 20 words or less?
Click to expand...
Click to collapse
Rooted phone are covered under warranty and 100% OK by Sprint.
So, I wasted my time getting it back to stock to take it in for a blown speaker.
Awesome.
Thanks for the reply.
Sir Tony said:
Rooted phone are covered under warranty and 100% OK by Sprint.
Click to expand...
Click to collapse
Proof?
Sent from my PC36100 using Tapatalk
LexLuger82 said:
Proof?
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
....the link to the document posted?
My friends phone was rooted and sprint forced an upgrage. He has the Sprint Evo 4G. It was rooted with Evervolv v1.1.0b3 (2.3.4). the HTC white screen kept repeating itself. I used my SD card to try to get the upgrade to complete but when it got to the system upgrade the second part progress bar was in red. It would never upgrade. Has anyone else experienced this problem. I saw your OTA upgrage prevents you rooting and I found it on my EVO. I liked rooting but is it now impossible to do. Any information that will help would be highly appreciated.
Nrre said:
I have given Sprint my phone to repair a blown speaker, and also gave Best Buy my phone for a couple days.
Both times phone was rooted, to Sprint it had a stock looking rom with superusers though etc, they didn't say anything.
Gave phone to Best Buy, with a Sense 3.0 rom on it, she even mentioned "This looks like my Evo3d" and i told her I was rooted and was running a sense3.0 rom etc etc and she was all "cool."
however i got my phone back from both places and they were refurbs and i obviously lost my roots.
Most recently I got my refurb phone with the 2.3 OTA so no root anymores.
I guess it depends on who you return it to, but on both of my occasions, both for the same reason, even at about the same time span...they didn't say anything negative or 'sorry we can't help you' etc.
Just bored on xda..no root is driving me nuts.
Click to expand...
Click to collapse
They swapped your phone for a blown speaker? They obviously didn't know what they were doing if that's all that was wrong with it. I'd suggest finding another service center.
In my time lurking, I've seen multiple people say they sent back rooted phones to T-Mo and it went unnoticed. This made me wonder if they actually checked or not so I just wanted to know your opinions. I'm starting to think that you could probably get away with it if you just flashed a stock Gingerbread rom. I'm starting to find it quite amusing.
hope
I hope not, that way I will be screwed if something happens to the phone, i dont think I even have warranty to begin with.
If Tmobile are clever they most likely to do check it
I had a friend who bricked their G2 using some sort of visionary root and they were able to get a new one via warranty.
I have sent back several rooted phones to various different companies under warranty and got new replacement phones without any hassle every time... touch wood hope that continues...
unroot if you have the time.
Sent from my SGH-T989 using xda premium
I've send mine back a while ago because the screen became black and wouldn't come up again. Was running Virtuous Unity at that moment but still they repaired the problem and didn't touch my custom ROM.
Maybe if it is a software problem the repair company investigates further what happened to it?
Thijs_W said:
I've send mine back a while ago because the screen became black and wouldn't come up again. Was running Virtuous Unity at that moment but still they repaired the problem and didn't touch my custom ROM.
Maybe if it is a software problem the repair company investigates further what happened to it?
Click to expand...
Click to collapse
Possibly, but I figured they would at least check. It's like all bark and no bite really.
Sent from my HTC Desire Z using XDA