In my time lurking, I've seen multiple people say they sent back rooted phones to T-Mo and it went unnoticed. This made me wonder if they actually checked or not so I just wanted to know your opinions. I'm starting to think that you could probably get away with it if you just flashed a stock Gingerbread rom. I'm starting to find it quite amusing.
hope
I hope not, that way I will be screwed if something happens to the phone, i dont think I even have warranty to begin with.
If Tmobile are clever they most likely to do check it
I had a friend who bricked their G2 using some sort of visionary root and they were able to get a new one via warranty.
I have sent back several rooted phones to various different companies under warranty and got new replacement phones without any hassle every time... touch wood hope that continues...
unroot if you have the time.
Sent from my SGH-T989 using xda premium
I've send mine back a while ago because the screen became black and wouldn't come up again. Was running Virtuous Unity at that moment but still they repaired the problem and didn't touch my custom ROM.
Maybe if it is a software problem the repair company investigates further what happened to it?
Thijs_W said:
I've send mine back a while ago because the screen became black and wouldn't come up again. Was running Virtuous Unity at that moment but still they repaired the problem and didn't touch my custom ROM.
Maybe if it is a software problem the repair company investigates further what happened to it?
Click to expand...
Click to collapse
Possibly, but I figured they would at least check. It's like all bark and no bite really.
Sent from my HTC Desire Z using XDA
Related
My G2 just randomly yesterday started adding red lines and messed up colors to the screen, it's really hard to describe. I'll put up pictures later but it almost looks like the screen went to 64K colors? I've tried rebooting, flashing new ROMs, even in Recovery the android in the background has the same effect. So it must be something with the screen, anyone know what's wrong?
It sounds like the cable connecting the screen to the rest of the device is either coming loose or is damaged.
Sent from my HTC Vision using XDA App
That was my first thought as well... drop it lately?
opensourcefan said:
That was my first thought as well... drop it lately?
Click to expand...
Click to collapse
Nope... I was literally looking at it one second and it was fine, one minute later it was like that... I just bought it four days ago new and sealed off of eBay. Does HTC offer a manufacturer's warranty?
ShotSkydiver said:
Nope... I was literally looking at it one second and it was fine, one minute later it was like that... I just bought it four days ago new and sealed off of eBay. Does HTC offer a manufacturer's warranty?
Click to expand...
Click to collapse
I believe the manufacturer warranty is one year.
Sent from my HTC Vision using XDA App
Here are some pictures showing what's going on. You can see some better than others.
One
Two
Three
Four
Five
Six
Anyone? Tried contacting HTC support but all I get is
"Sorry, but either the page you were looking for can’t be found or we are having a problem making it come to life.
You might want to check out our Site Map for a full list of pages available on this site"
after I try sending an email. Any help?
It looks like it stopped dithering or something... i'd try reinstalling the rom.
Sent from my T-Mobile G2 running Cyanogenmod.
ibemad1 said:
It looks like it stopped dithering or something... i'd try reinstalling the rom.
Sent from my T-Mobile G2 running Cyanogenmod.
Click to expand...
Click to collapse
I've already flashed three different ROMs.
Come on... anyone? I'm getting no help from HTC and my screen isn't improving.
You probably should call HTC
http://www.htc.com/us/support/hotline
Telephone
United States & Canada (English)
Language Hotline Days Hours
English 866-449-8358 7 days a week 6am EST to 1am EST 7 days a week
I am having the same issue with my Desire Z.
I'm wondering if it can be fixed without sending it back to HTC?
Well, both T-Mobile and HTC turned me away, saying I would've had to have gotten it from either of them to be able to be repaired. What do I do now?
Sent from my HTC HD2 using XDA App
Sirjokerthegod said:
I am having the same issue with my Desire Z.
I'm wondering if it can be fixed without sending it back to HTC?
Click to expand...
Click to collapse
That's what I'm hoping.
Sent from my HTC HD2 using XDA App
HTC does do non-warranty repair, for a price of course.
Is there any chance the ROM(s) you installed were wonky? ie were you using a beta, nightly, or something else? which ROMs have you tried? I had this happen when I used a kernel that was incompatible with the ROM I had installed, which is why I ask. Flashing a standard/respected ROM after a wipe fixed it for me.
Weaseal said:
Is there any chance the ROM(s) you installed were wonky? ie were you using a beta, nightly, or something else? which ROMs have you tried? I had this happen when I used a kernel that was incompatible with the ROM I had installed, which is why I ask. Flashing a standard/respected ROM after a wipe fixed it for me.
Click to expand...
Click to collapse
No, it's not a ROM, I've been on CM 7 RC0, CM 6 stable, stock Sense, and stock 2.2 and they all do the same thing, even in the recovery the background image has the same effect, so it's not a ROM issue.
ShotSkydiver said:
No, it's not a ROM, I've been on CM 7 RC0, CM 6 stable, stock Sense, and stock 2.2 and they all do the same thing, even in the recovery the background image has the same effect, so it's not a ROM issue.
Click to expand...
Click to collapse
It may be a defective ribbon cable for the display possibly a tear in one of the layers. I see this alot in phones I fix at work, and usually the only way to fix the issue is to replace the cable entirely. your only option is to send it out for warranty repair or buy the part yourself and do the fix.
Hey guys,
I've got a new HTC Desire Z, its been purchased "off line" i.e. sold without any contract.
Anyway ive noticed sometimes it doesnt come out of stand by, so i done a factory wipe and have no additional software running.
Its still doing the same, i updated via the update option on the phone, that didnt help either.
I've searched old threads, tried most things, i was wondering if theres any new information on the matter.
If all fails ill take it back to the store, but i have no faith in them fixing an intermittant problem...how annoying.
If it's new why not just exchange it?
Sent from my SPH-P100 using XDA App
The phone is used right? Is it possible it's been rooted and running a custom kernel?
Sent from my shiny G2 w/ meXdroid V3
PaganAng3l said:
The phone is used right? Is it possible it's been rooted and running a custom kernel?
Sent from my shiny G2 w/ meXdroid V3
Click to expand...
Click to collapse
I believe he said "new"
Sent from my 'SilverBullet' HTCDesireZ running CM7
deliriousDroid said:
I believe he said "new"
Sent from my 'SilverBullet' HTCDesireZ running CM7
Click to expand...
Click to collapse
Haha! You're right, I read it wrong. I thought he bought it used "offline" lol. My bad
Sent from my shiny G2 w/ meXdroid V3
Not enough information.
Coming out of standby, what exactly is the issue? There are at least 2 different wake issues. Screen has trouble waking, but will turn on if you try enough times or open the keyboard? Or won't wake at all, unless you pull the battery and restart?
Where did you buy it from? Are you still within their exchange period? If so, they probably aren't going to repair, but just send a replacement, which is probably a good thing. If you aren't within the seller's exchange period, they probably aren't going to help you.
Were you fully stock and unrooted before updating?
You stated you tried "most things". What does that mean? We have not idea what that means if you don't tell us. Tell us exactly what you tried to do.
What country are you in? Keep in mind, if the phone was not intended to be sold in your country, you have no HTC warranty (which is normally good for 1 year), per their terms.
Hello,
My HTC EVO 4g keeps randomly restarting and when the phone is under heavy usage is reboots. I'm going to go into a Spring store today and try and get a new phone as I have the TEP plan.
I currently have CM7 installed on my device. When I bring it in to the Sprint store, should I have the stock ROM installed on there? Or does it not matter?
Thanks for your time and answers!
Regards, th3gh05t
th3gh05t said:
Hello,
My HTC EVO 4g keeps randomly restarting and when the phone is under heavy usage is reboots. I'm going to go into a Spring store today and try and get a new phone as I have the TEP plan.
I currently have CM7 installed on my device. When I bring it in to the Sprint store, should I have the stock ROM installed on there? Or does it not matter?
Thanks for your time and answers!
Regards, th3gh05t
Click to expand...
Click to collapse
Well that would suck... you're going to end up getting a phone that cannot be rooted (for now) and won't be installing CM7. What you really should do is instal the rooted OTA and see if you can hack that for a couple of days first... If not, debate how long you can put up with the reboots.
Thanks for the reply, but at this point, I really just need a phone that works.
Playing games, surfing the web, or using Maps will restart the phone.
I just need to know if they won't take the phone cause it's been "rooted".
Just in root leave s off for someone in the future
Sent from my PC36100 using XDA App
Is anyone at the Sprint store going to freak out and not take the phone back if I don't have stock ROM?
It's ALWAYS recommended to unroot and return to stock before going into a sprint store. Yes, SOME people have gotten lucky and not got caught. But if you do get caught being rooted, they will flag your phone and you will NEVER get it fixed. It literally takes 5 minutes to unroot, just do it just to be safe.
On a side note, are you sure your problems aren't related to the CM7 rom you have? ANY custom rom will have problems. You should try flashing back to stock rom, or at least a Sense rom and see if you still have the same problem.
Okay, thanks for the advice!
Yes, I have tried other ROMs, and I still experience the issue. I've tried Fresh and will be flashing stock ROM to see if that helps.
I've gotten 3 replacements, I leave them s-off and they never check that. I do however flash a stock rom first just so they don't give me any sh*t. And I got lucky last week, my replacement phone came with 2.3 on it but it was s-off. You may get lucky too
We're comin from a pure power source.
Since you're going to be stuck on the stock ROM anyway if you replace it, you might want to first try installing the stock rooted ROM from here and run it for a few days.
http://forum.xda-developers.com/showthread.php?t=1133379
It's quite possible that something in your setup on CM7 is causing the phone to overheat. Or it could be any number of things that might have nothing to do with hardware. Before you give up a rootable phone for one that can't be, you might as well try the stock ROM first. If that clears things up, you can experiment to find the culprit.
bkrodgers said:
Since you're going to be stuck on the stock ROM anyway if you replace it, you might want to first try installing the stock rooted ROM from here and run it for a few days.
http://forum.xda-developers.com/showthread.php?t=1133379
It's quite possible that something in your setup on CM7 is causing the phone to overheat. Or it could be any number of things that might have nothing to do with hardware. Before you give up a rootable phone for one that can't be, you might as well try the stock ROM first. If that clears things up, you can experiment to find the culprit.
Click to expand...
Click to collapse
EXACTLY! If you're having software issues and you're running a custom ROM, before even considering exchanging the phone you should revert to stock to see if the problem truly lies within the hardware itself or the ROM you are using. As far as unrooting, I would not unroot before taking it to Sprint should you have to resort to that. Just flash a stock rooted ROM and you should be fine.
th3gh05t said:
Hello,
My HTC EVO 4g keeps randomly restarting and when the phone is under heavy usage is reboots. I'm going to go into a Spring store today and try and get a new phone as I have the TEP plan.
I currently have CM7 installed on my device. When I bring it in to the Sprint store, should I have the stock ROM installed on there? Or does it not matter?
Thanks for your time and answers!
Regards, th3gh05t
Click to expand...
Click to collapse
i am having the same problem when i went into the sprint store they looked at me like i was lien then took it to the back did a hard reset and told me it was fixed after i told them i did a hard reset over the phone with the teck and when i got home started up my google beta and started playing cut the rope it restarted on me so i called like 3 days later and thet gave me a hard time trying to get a new phone told me that they dint do replacement that i had to call HTC wow my wife had i epic and got 4 replacements no problem so i snaped and thery are now sending me a new phone they said that it will take a week or two cuz they are on back order and yes i unrooted the phone b4 i went in but i had to let you know the BS you might havr to go through
dino1342 said:
i am having the same problem when i went into the sprint store they looked at me like i was lien then took it to the back did a hard reset and told me it was fixed after i told them i did a hard reset over the phone with the teck and when i got home started up my google beta and started playing cut the rope it restarted on me so i called like 3 days later and thet gave me a hard time trying to get a new phone told me that they dint do replacement that i had to call HTC wow my wife had i epic and got 4 replacements no problem so i snaped and thery are now sending me a new phone they said that it will take a week or two cuz they are on back order and yes i unrooted the phone b4 i went in but i had to let you know the BS you might havr to go through
Click to expand...
Click to collapse
Is your period key broken?
mlin said:
EXACTLY! If you're having software issues and you're running a custom ROM, before even considering exchanging the phone you should revert to stock to see if the problem truly lies within the hardware itself or the ROM you are using. As far as unrooting, I would not unroot before taking it to Sprint should you have to resort to that. Just flash a stock rooted ROM and you should be fine.
Click to expand...
Click to collapse
Thanks for the advice! I will let you know how the stock ROM is working!
th3gh05t said:
Hello,
My HTC EVO 4g keeps randomly restarting and when the phone is under heavy usage is reboots. I'm going to go into a Spring store today and try and get a new phone as I have the TEP plan.
I currently have CM7 installed on my device. When I bring it in to the Sprint store, should I have the stock ROM installed on there? Or does it not matter?
Thanks for your time and answers!
Regards, th3gh05t
Click to expand...
Click to collapse
Are you running a CM7 nightly? After build 132 everyone has been having reboot problems.......
Sent from my PC36100 using XDA Premium App
No, I am (was) running the latest RC.
Just unroot and take it back. Shouldn't be a problem.
Sent from my PC36100 using XDA Premium App
Phones speaker, yet again, went out.
Took phone to best buy, rooted with a custom rom on it. Think it was Fresh 4.2 or something I don't remember tbh.
Get phone back and it's all manufactured and has latest update.
From what I've read, no root for it yet.
What do?
Well, if we can get HTC to roll another small update out for us for the bad timezone and other small bugs... maybe they'll unlock the boot loader for us. :-D Send HTC saying your timezone is messed up. :-D
Nrre said:
Phones speaker, yet again, went out.
Took phone to best buy, rooted with a custom rom on it. Think it was Fresh 4.2 or something I don't remember tbh.
Get phone back and it's all manufactured and has latest update.
From what I've read, no root for it yet.
What do?
Click to expand...
Click to collapse
If it happens again, just buy a new speaker off eBay. They're really easy to swap out and cheap as hell. Just look on you tube for a walk-through.
not terribly worried about it. i plan on switching to the BB Bold 9930 when it comes out to Sprint in a couple months.
I got my Evo4g, because my previous job had hours upon hours of down time. So SNESoid and many other games filled that void and made my work day enjoyable. New job...can't even take my phone into the building, at all =( So all I need my phone now is just text and email. I could probably just get a dumb flip phone really. But I couldn't do that after having a smartphone for a few years now.
Nrre said:
Phones speaker, yet again, went out.
Took phone to best buy, rooted with a custom rom on it. Think it was Fresh 4.2 or something I don't remember tbh.
Get phone back and it's all manufactured and has latest update.
From what I've read, no root for it yet.
What do?
Click to expand...
Click to collapse
Is it your same phone? Check your bootloader to see if it is still s-off. You may get lucky and still be able to install a custom recovery.
Sent from my PC36100 using XDA Premium App
Rem3Dy said:
Is it your same phone? Check your bootloader to see if it is still s-off. You may get lucky and still be able to install a custom recovery.
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
ha, not sure why I didn't think of that.
i jsut assumed it was a new phone, sticker under battery now says 'remanufactured' and the screen doesnt have the scratch it had before and the camera lens is brand new looking.
welp, S-ON hboot 2.16.000
I've been waiting a month to ask for help cause i'm stubborn and wanted to fix it on my own, but now i'm over it and accept the fact i need help haha. Basically, I've had this evo running CM7 and Destroyer with savage-zen kernels since january, i updated CM7 from a nightly to a RC and ever since i've been getting random reboots, i've tried everything, restoring my original nandroid, running stock RUU's and a combo of a million different roms and kernels with no luck, also updated radio/prl/NV. I've exhausted my resources now and dont know what else too try, anyone have any suggestions?
TimidRat said:
I've been waiting a month to ask for help cause i'm stubborn and wanted to fix it on my own, but now i'm over it and accept the fact i need help haha. Basically, I've had this evo running CM7 and Destroyer with savage-zen kernels since january, i updated CM7 from a nightly to a RC and ever since i've been getting random reboots, i've tried everything, restoring my original nandroid, running stock RUU's and a combo of a million different roms and kernels with no luck, also updated radio/prl/NV. I've exhausted my resources now and dont know what else too try, anyone have any suggestions?
Click to expand...
Click to collapse
So completely unrooted/returned to stock it STILL random reboots?
If so, sounds like a hardware related issue.
Yeah went all the way back to unrooted s-on, I was starting to think it was hardware related, thanks mattykins
I can confirm that this is a hardware issue. My first EVO had the exact same problem you had, and continued to get worse and worse to the point where it would cycle 10 times before actually staying on for a little bit.
I called Sprint and told them that I thought my phone was defective, and when I explained the problem they said it was a known issue and that it would be replaced free of charge.
A friend of mine is actually dealing with this very thing right now and he said that Sprint is now shuffling people off to HTC for defective phone replacements. If you are within 1 year of buying the phone it should be free, as per the manufacturer's warranty.
I also had this happen and got it replaced. Now I'm without root but at least my phone works. It's definitely hardware related.
Sent from my PC36100 using XDA App
I had the same problem, no matter the rom or kernel, it would reboot and get stuck in bootloop. I finally gave in and went to sprint, turned out it was something with the hardware that would heat up my battery and then when it got to a certain temperature it would cause it to reboot. Definitely take it into sprint.
Sent from my PC36100 using XDA App
Thanks everyone, but if I take it to Sprint I have the feeling ill still have to pay 100 cause the screen has a crack across the bottom.
TimidRat said:
Thanks everyone, but if I take it to Sprint I have the feeling ill still have to pay 100 cause the screen has a crack across the bottom.
Click to expand...
Click to collapse
Try anyway.
Technically you would win legally because the crack has nothing to do with the issue you're having thus the warranty is valid.
(Although I guess they could claim you must have dropped it and that could have damaged something internal)
But the worst case scenario is they say you have to pay the $100 to get a new one and if you don't you still have your phone.
The best case, they fix or replace it.
Either way, its worth a shot.