Related
after a few weeks of having my post up on CL wanting to trade an updated Gingerbread for a Froyo version of the Evo I finally got a reply.. Tomorrow I go and pick it up and I will be rooting it the minute I walk in my door. I cannot wait..
Congrats! But as always with CL postings/Listings Be sure to inspect the device and make sure everything is up to par. And make sure you check the ESN first to see if its clear. What good is a freshly rooted evo if you have no service?
MrWhite1127 said:
Congrats! But as always with CL postings/Listings Be sure to inspect the device and make sure everything is up to par. And make sure you check the ESN first to see if its clear. What good is a freshly rooted evo if you have no service?
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Oh believe me i know. Ive been selling trading on cl for years. We are meeting at the sprint store tomorrow
Sent from my unrooted Evo "Need Root"
Well I learned the hard way. Don't do what I did. I purchased an EVO from someone on Craig's list. The esn came back clean and the EVO was in mint condition. And the guy only wanted 125 for it. Well I purchased it and went home to activate it via the website. Well it activated , BUT, here is where I got shafted. When I went to make a test call. It came back with an automated response of "to add mins to your boost mobile account please press 2". My heart sank and the term epic fail repeated constantly in my head. But I went to the Sprint store and tried to get them to flash it back but no avail. So I called Sprint tech support and I "told" (insert sarcasm) them that I went in the Sprint store to have them do an update for my phone and that afterwards it came back to me as a boost mobile device. And since the device was activated via the esn it showed as active on my Sprint accnt. So the senior management rep apologise repeatedly and credited me 400 mins, and shipped me a refurbished Sprint EVO. And lucky me it came with 2.2. I'm happy that I tricked Sprint but at the same time I'm not because I have a feeling it will bite me in the arse one day.
Sent from my PC36100 using XDA Premium App
MrWhite1127 said:
Well I learned the hard way. Don't do what I did. I purchased an EVO from someone on Craig's list. The esn came back clean and the EVO was in mint condition. And the guy only wanted 125 for it. Well I purchased it and went home to activate it via the website. Well it activated , BUT, here is where I got shafted. When I went to make a test call. It came back with an automated response of "to add mins to your boost mobile account please press 2". My heart sank and the term epic fail repeated constantly in my head. But I went to the Sprint store and tried to get them to flash it back but no avail. So I called Sprint tech support and I "told" (insert sarcasm) them that I went in the Sprint store to have them do an update for my phone and that afterwards it came back to me as a boost mobile device. And since the device was activated via the esn it showed as active on my Sprint accnt. So the senior management rep apologise repeatedly and credited me 400 mins, and shipped me a refurbished Sprint EVO. And lucky me it came with 2.2. I'm happy that I tricked Sprint but at the same time I'm not because I have a feeling it will bite me in the arse one day.
Sent from my PC36100 using XDA Premium App
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Not only you but everyone else. This is the reason prices keep going up more than they should, thieves.
Yeah yeah. Calm down.
Sent from my Simplistic Synergistic EVO.
DirtyShroomz said:
Not only you but everyone else. This is the reason prices keep going up more than they should, thieves.
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This
Sent from my PC36100 using Tapatalk
I called and complained to Verizon about the LTE upgrade and the woman was very nice and sent me a box. I just dropped my xoom off at FedEx to head in for upgrade. Maybe if you call they will do the same or I just got lucky. Just wanted to give everyone a heads up!
Sent from your Moms EVO using 4G speed
So what's the end result? When do you get your Xoom back?
I called and they didn't offer anything. 6 1/2 months and still nothing!!!
4g is no good for me Verizon doesn't even have it here in the part of georgia i live in..yet they have it in Atlanta..sucks...oh well.Then when i asked them when it would be available in my area they said have no idea...argh
The retention rep pretended to be out of the office when I called.
Got it back yesterday, all is good, was wiped clean, not any real changes I can see. I'm in the Tampa market and I can say Verizon 4g kicks sprints 4gs ass hard. If I could get my unlimited sprint plans on Verizon I would change today.
Sent from my Xoom using XDA App
Got pics for proof?
Sent from my Xoom using xda premium
hammer4203 said:
Got pics for proof?
Sent from my Xoom using xda premium
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Wow, really?! No smiley or anything? You think he's just plain lying?
If this were the Moto support forums, I'd want to see pics too because it gets pretty deep over there. This site does not truck with BS artists and those things have a way of working themselves out here. I trust the OP more than the whole batch of Motoxprts combined. (They aren't all pieces of crap but they had a bit of a credibility problem for a while there. I can understand the caution, but I'm content with the OP's statement.)
Sent from my Xoom using xda premium
"Caroline" Verizon customer service ID 2047489
Im calling BS till Pictures are shown of the upgraded device. I spoke with both Motorola and Verizon yesterday for approximately an hour each, Supervisors in customer retention et cetra, they sure were not offering to send a box to my door to ship it to moto for a upgrade (I know, I asked) spoke to "Caroline" Verizon customer service ID 2047489 and her supervisor. Try giving them a call their as clueless as the deceptive Motorola staff.
i already have a box for a different issue. You think if I send it in they will fix it and throw the lte upgrade in for the heck of it?
How about going into settings and getting a pic of u holding up ur 4g upgraded xoom. Where it shows the build and version. The reason it's hard to believe is that so many of us have called and gotten no box to ship ours out. I have called and gone to every vzw store within 150 miles. None of them have had a xoom upgraded yet. As far as I'm concerned motor can send my 2 4g cards to my door! The damn bionic is crap! Why would I trust a cheap tech to put my cards in without screwing them up?
Sent from my Xoom using xda premium
As soon as I figure out how to get a pic on here I will. I just called and said I was told I was getting a box to send it in. The person didn't have a clue what I was talking about and got a supervisor that did know, she apologized and sent me a box, it was that easy. She probably wasn't suppose to do it but all Verizon employees and Verizon contractors as well as fortune 500 customers have all received the upgrade. It does exist.
Sent from my Xoom using XDA App
i find it interesting that verizon would offer to send you a box since, to the best of my knowledge, motorola is the one performing the upgrade?
not calling BS, just a little odd that vzw would be sending it.
I work for Verizon Wireless Corp here in Lansing Michigan as a retail sales rep. I had sent my xoom tablet in a couple of weeks ago during an Employee Only offering to test the process of upgrades to the Motorola Xoom. The whole process took about 4 days including the ordering of the box they send you. Was kinda hesitant due to the fact that I really customized alot of settings ... apps that arent avail any more..etc., So I sent it in without backing anything up (took a "Big" risk of losing my stuff), once I got it back my xoom had plastic protection on the screen , documentation of what was installed and a new build number " HLK42B ". Once I turned my device back on with fingers crossed.... all of my apps, movies, settings everything was how i left It. Was very satisfied with the care they took and notifing me along the way by email once recieved, completed , and sent from repair location. The 4G in my area is beyong what I expected. For those on the fence well worth sending it in.
Sent from my Xoom using XDA Premium App
BRIVAL711 said:
For those on the fence well worth sending it in.
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If I only could!!!!! I've been waiting 7 months!
3_D said:
If I only could!!!!! I've been waiting 7 months!
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Lol I'm with you on that one.
I call BS on the OP unless he's a Verizon employee, which it doesn't sound like.
Been a member on the forums since 2008 and still doesn't know how to attach a pic...lol?
Oh well, we're still waiting. I've called, gone into Stores, came out with diddly. Sent a complaint to the State Attorney General of Oregon about it to see if that expedites anything.
And the Fortune 500 Customer thing doesn't make sense to me. I'm an IBM employee, have my IBM discount, last I checked we were at #18 on the Fortune 500 list. I get no preferential treatment....weird
I still have my March 4th email promising the 4G upgrade " Coming Soon ". I don't think anyone would agree that 7 months was soon.
I just got off the phone with Motorola Support (800-734-5870). They still told me end of this month. I very politely asked him to look at the nearest calendar and tell me what date it says...these guys are idiots and MOT is a joke.
So I got my first shift on launch day. I was so excited to get away from my Moment. I got it from best buy and got the Black tie protection. I thought I got black tie in conjunction with the sprint insurance. Less than a month later, I drop the phone in the sink and take it to BB. They send it off to their repair ctr and I'm stuck with the Moment for 3 weeks before I get a new Shift. 3 weeks is a long time to wait for a phone, so I cancel the best buy insurance (thinking I still had sprint's.)
Then less than a month later, my down volume rocker stops working and i take the phone to the sprint store. Turns out, best buy canceled the sprint insurance and so not only do they not repair/replace the phone, they take pictures of the broken solder points on the volume rocker, circle them, and show me exactly where the hardware defect is that they wont fix! So I call Assurion pissed about this and get my insurance reinstated.
A couple weeks later, I take my phone to another sprint repair center and they tell me that my phone has been added to a "Do not repair" list and that they cant do anything about it. Furious again about this situation, I call sprint and they give me some crap about how the insurance didnt start til after the phone was placed on the list, so they cant fix the phone.
So I gave up. I cancelled the insurance again and just used the phone on vibrate all the time. Well, last week, my screen shattered and I was just gonna buy a new screen and fix it and the broken solder on the motherboard at one time. they wont fix it anyway right? But then my fiance suggested that I call sprint and complain again.
Well I did, and this time told them that as soon as the Nexus Prime came out, I would be leaving sprint (to whom I have been a loyal customer since 2001) for verizon and now all of a sudden, they're apologizing for the way they treated me. The rep said that they cant fix the shift because it was on the Do-not-repair list, but he could give me a brand new Epic Touch for $30 and I was still eligible for my upgrade in January.
Moral of the story is, Buy a case for your phone.
Either way you look at it, its time for an upgrade... Go with what makes you happy pal,, best of luck to you
Sent from my PG86100 using Tapatalk
30$ for an SGS II...good job.
shift 4 lyfe. you'll miss the hw kb.
Eh I jumped to the photon and don't miss the hw keyboard and this is my first phone without a keyboard. Can't beat a et4g for 30 bucks
Sent from my MB855 using XDA App
UPDATE: so the phone arrived yesterday, I opened the box to find a samsung intercept..... I'm cancelling sprint when the nexus prime comes out.
Sent from my PG06100 using XDA App
Lmfao. Thats hilarious but still ****ty. xD
Sent by breaking the sound barrier
androiddummy said:
UPDATE: so the phone arrived yesterday, I opened the box to find a samsung intercept..... I'm cancelling sprint when the nexus prime comes out.
Sent from my PG06100 using XDA App
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Omg that hella sucks balls. They gave me that phone at bestbuy for a loaner while they tried to fix my hero. Then the refurb hero came in and it was stuck to a bad esn so they gave me a new shift. That sammy inter sucked worse then my hero ever did. I dont see any way in hell bb or sprint could send you an inny for a shift! This phone rocks way more socks. If you "paid" $30 bones for that i would raise hell worse then a nercomancer! Hope all ends and pays off for you and you took names and employee numbers!
Sent from my PG06100 using Tapatalk
androiddummy said:
Moral of the story is, don't buy extended warranties from retailers for anything because they are a huge ripoff.
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There. I fixed it for you.
androiddummy said:
UPDATE: so the phone arrived yesterday, I opened the box to find a samsung intercept..... I'm cancelling sprint when the nexus prime comes out.
Sent from my PG06100 using XDA App
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Call Sprint raise Hell, and the mention the "V" word. They hate hearing that. Seems like once you mention Verizon, it changes their attitude. Well at least that's my experience .
androiddummy said:
UPDATE: so the phone arrived yesterday, I opened the box to find a samsung intercept..... I'm cancelling sprint when the nexus prime comes out.
Sent from my PG06100 using XDA App
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Damn....I'm sorry. Call sprint, tell them you want to cancel and they"ll send you to 'rententions' (or they used to anyway, coulda changed in the past few years) and raise hell. You can prob squeeze out some major concessions if you mention verizon a few times
Sent from my PG06100 using XDA App
androiddummy said:
UPDATE: so the phone arrived yesterday, I opened the box to find a samsung intercept..... I'm cancelling sprint when the nexus prime comes out.
Sent from my PG06100 using XDA App
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Well now we know why it was only $30 . sorry though thats horrible. my mother has the intercept and if she didn't need a phone i'd chunk it out the windows, skip it like a rock in the pond, and see if it would work as a speed bump for cars.
It's possibly the worst phone sprint carries "not to discourage the fun times you'll have with it"
but I would call sprint and (like everyone else said) raise hell as much as you can. hopefully you did take notes and kept track of this. and like prboy said make sure you mention Verizon that'll get em to do something.
I feel for ya, me and that phone hate each other, and even the custom roms and kernels don't help that much.
Ok, So I am incredibly unsatisfied with Sprint's service as of late. I purchased the Epic 4g Touch and experienced the dreaded "Loss Of Service" bug frequently. I was within my 14 day return limit so I went into the Visalia California Sprint Store to swap out for a different model (namely the Evo 3d which I traded in for the e4gt). I also signed 5 of my friends up with sprint as well and 2 of them got the e4gt and had the same exact issues. They convinced me to try a replacement and assured me that if it still experienced that bug I could return it within 14 days of receiving the replacement phone. The replacement phone was worse than the one I had originally and lost service every hour. I missed several calls from work leaving my employer under the impression I was angry and ignoring her and almost cost me my job. So I went in to the Visalia California store yet again to get a replacement model. I spoke with the same woman that convinced me to get the replacement model (She was also the manager) and she stated that the device was out of its 14 days since the FIRST device and that I couldn't get a different model (see what she did there?). So I went home and called Sprint off of another line and spent 4 hours total on hold. I hung up and called Sprint tech support and after running tests and walking me through updates and such the rep spoke with a manager on his end and concluded that I needed a different model of phone. He stated that he would note that down in the ticket and to go into the Visalia California store and they would give me a different model. So I went in to the store and spoke with the manager yet again. This time after reading the ticket she became rude and uncivil stating that the ticket says "customer needs to try a different model of phone" and that they didn't have to provide it for me and that even if it did, corporate cannot make them give me a different model. The whole time I was civil and polite but my frustration was building. I drove an hour to the Sprint store in Fresno only to find out that Visalia had to handle my case and that they could not even replace it with the same model. So I found a man on craigslist and traded it for a Nexus S 4g. I plan on paying out my contract asap and switching to Verizon. They know how to treat a customer.
/End rant/
I might be wrong, but i'm pretty sure since you live in the state of California you have up to 30-days to return a device and not 14 like other states.
i was told 14.
This thread should be titled “my Samsung experience.”
Welcome to Samsung. You have been initiated.
*nevermind*
read your local laws, scan or photo them, and send them to sprint. I have been a customer since 1999 and they would NEVER pull this poo with me. I threaten them every time I am on the phone, you'll get what you want, ask for the account retention department...
Wait what the hell? Verizon and AT&T both limit your data now? WTF I cant do that God they are sooo lucky I need a phone. So I get a choice between sh*tty customer service and sh*tty cellphone service... I can't live in this world anymore
cobraboy85 said:
This thread should be titled “my Samsung experience.”
Welcome to Samsung. You have been initiated.
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I don't see how it's Samsung's fault when Sprint refused to exchange the device even after his account was noted.
Longcat14 said:
I don't see how it's Samsung's fault when Sprint refused to exchange the device even after his account was noted.
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Because Samsung phones have constant issues....
The Bird is the Word
Babydoll25 said:
Because Samsung phones have constant issues....
The Bird is the Word
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Ah. Loving my Nexus S. I've taken a vow to only use nexus phones from now on.
Sent from my Nexus S 4G using xda premium
Longcat14 said:
I don't see how it's Samsung's fault when Sprint refused to exchange the device even after his account was noted.
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hi... I do not know much about sprint...I have heard of it for the first time... Can you tell me about it...!
Sodiyana said:
hi... I do not know much about sprint...I have heard of it for the first time... Can you tell me about it...!
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Click to collapse
Read the first post. All you need to know
Sent from my Nexus S 4G using xda premium
sprint is fine, i work for them, it's just you always get the a**holes at some sprint stores, i would never treat a customer like that, let alone lead them in the wrong direction just for a commissioned pay, that's probably why that manager did that, but anywho, don't be mad at sprint, i'm sure you experience will get better with them, my parents have been with them for 15 years+ and never had an issue, and i've been with them for about 5 or 6 under my parents account, they have good service, just right now it's kinda hard keeping everyone happy while doing a MASSIVE network upgrade, but some people are impatient, but trust me sprint is the way to go
P.S. from reading your post, the initial issue does sound like it was the phone itself, you should have gotten something else, and don't bother with the 3d unless you can return it, i'm using it now, low signal strength, i would recommend the Photon (also own) the signal strength and radios in that phone are the strongest i've ever seen in any phone out there
buy your phone at target next time they have way better deals than sprint company stores and do a 30 day exchange period.. i work at a target mobile, we will treat you right,
sexykika said:
buy your phone at target next time they have way better deals than sprint company stores and do a 30 day exchange period.. i work at a target mobile, we will treat you right,
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I was thinking bestbuy.. there's no deposit on their insurance
Sent from my Nexus S 4G using xda premium
Target offers an insurance similiar to best buys black tie for 7.99 monthly or 179.99 one time payment coverage for two years,
Sent from my LG-P925 using XDA App
timinator94 said:
i was told 14.
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Wow, they change their terms.
http://www.sprint.com/landings/returns/
Was 30 in PA. Not sure what it is anymore.
sexykika said:
Target offers an insurance similiar to best buys black tie for 7.99 monthly or 179.99 one time payment coverage for two years,
Sent from my LG-P925 using XDA App
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Click to collapse
Have you ever tried to get a replacement? Try it on something low cost. Google the horror stories.
A2CKilla said:
sprint is fine, i work for them, it's just you always get the a**holes at some sprint stores, i would never treat a customer like that, let alone lead them in the wrong direction just for a commissioned pay, that's probably why that manager did that, but anywho, don't be mad at sprint, i'm sure you experience will get better with them, my parents have been with them for 15 years+ and never had an issue, and i've been with them for about 5 or 6 under my parents account, they have good service, just right now it's kinda hard keeping everyone happy while doing a MASSIVE network upgrade, but some people are impatient, but trust me sprint is the way to go
P.S. from reading your post, the initial issue does sound like it was the phone itself, you should have gotten something else, and don't bother with the 3d unless you can return it, i'm using it now, low signal strength, i would recommend the Photon (also own) the signal strength and radios in that phone are the strongest i've ever seen in any phone out there
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I dont suppose seeing how you work for them you can help me? I traded my phone away to a guy on craigslist(hope he lost my number LOL) but would love my upgrade back..
timinator94 said:
I dont suppose seeing how you work for them you can help me? I traded my phone away to a guy on craigslist(hope he lost my number LOL) but would love my upgrade back..
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i was just saying, so you'll know i can really relate to your problem and i'm not just rambling with non sense, as far as the upgrade....i would have talked the phone with them for a while before giving up so easily
---------- Post added at 01:35 AM ---------- Previous post was at 01:34 AM ----------
chrischoi said:
Wow, they change their terms.
http://www.sprint.com/landings/returns/
Was 30 in PA. Not sure what it is anymore.
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and that's been in effect for a couple months now actually :/ it sucks
THIS GUIDE IS PURELY INFORMATIVE. HOW YOU DECIDE TO USE THIS INFORMATION DOES NOT INVOLVE ME.
I AM IN NO WAY SHAPE OR FORM RESPONSIBLE FOR YOUR PERSONAL MISHAPS DUE TO THIS INFORMATION. USE AT YOUR OWN RISK.
With that said, lets get started.
If you are one of the many sprint users that has borked 4g, or their phone in general by being a root newb, this guide is for you.
OBJECTIVE: Use your charismatic personality in order to recieve a free (or $35) Brand new (or refurbished) Evo 4G.
STEP BY STEP:
1.Unroot is absolutely VITAL for this to work. CLICK HERE FOR UNROOTING GUIDE!
2.[OPTIONAL] Keep the phone as is (widgets and wallpaper) when you install the original software onto your phone. This will benefit you in the future.
3.Locate your nearest Sprint retailer. WARNING! DO NOT GO TO A SPRINT CONTRACTOR OR TECHNICIAN STORE USE THIS LINK TO FIND YOUR LOCAL STORE!
4.Make sure you have at least 2-3 hours of free time before you actually enter the store, as with the release of the EVO LTE the store WILL be populated.
5.Enter the store and let the rep know of your phone's issue (4g being the easiest problem to replicate). He/she will most likely put you on a list and make you wait a while.
6.IMPORTANT! Act completely potato at this point. Make sure the reps understands that you are a dimwitted redneck hillbilly with absolutely no tech knowledge.
7.When you are called upon, the rep may ask you if you rooted your phone. Say "What's that?" and you are set.
8.After the rep does his stupid routine, he will probably reccomend that you go to the corporate HQ store and yadda yadda. Just say "Can't I just get a replacement?" At this point, if you do not have insurance, the rep will tell you that it will cost $35.
9.Say "Alright." and be on your merry way to a new phone.
10.??????????
11.Profit.
Be warned that this may not be the exact order that things take place for you.
-Meph, out!
This worked for me a few months ago. My phone Was stuck in diag mode. They were out of evos and offered me a ns4g for the 35. Woot. U can probably get a newer phone like me if they are out of evos
Sent from my Nexus S 4G using xda premium
is there any other way to try this method because i dont have 4g in my area so this is not a option for me..
treedog5 said:
is there any other way to try this method because i dont have 4g in my area so this is not a option for me..
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Hypothetically, if you were to somehow *accidentally* lose your RSA keys... I guess you could pull it off. But this is geared more towards the people who lost them innocently through flashing radios.
Is there anything actually wrong with your evo?
If so, replicate it enough to be able to show a rep.
pardonmyownage said:
This worked for me a few months ago. My phone Was stuck in diag mode. They were out of evos and offered me a ns4g for the 35. Woot. U can probably get a newer phone like me if they are out of evos
Sent from my Nexus S 4G using xda premium
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You are one lucky sucker!
I tried my hardest to go for the LTE, but the guy just said he'd "Hook me up" with a refurbished evo.
I'm slightly jealous.
Just sucks I don't have sprint, I have boost mobile
That Stoner at Circle K
oodork123 said:
Just sucks I don't have sprint, I have boost mobile
That Stoner at Circle K
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I was just thinking about that!
What a coincidence lol.
How is that btw? Reliable at all?
thanks...
Thanks for this, I didn't know Sprint did the $35 replacement thing. Do you have to be within the first year, or is this just a standard thing? Was thinking the 4g response may not work, as we don't have it in our area either.
The main problem with my girls' phone is the camera is borked, but it's a hardware issue...you can literally move the lens around. I don't want to go in and them claim they can't help because she dropped it or something.