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I'm trying to buy a phone to replace my wife's POS Samsung Moment. She wants the Evo, so I called Sprint a few weeks ago to order her one. I was prepared to pay full price for the Evo since neither myself nor my wife is due for an upgrade, but the sales rep on the phone took a look at my lines (I have 4 phones plus a "line" for my Airave) and told me that she was going to upgrade me based on the Airave upgrade eligibility. Dumb me, I actually argued with her and told her that it wasn't a phone, and she acknowledged it but said that it would save me money and make me a happy customer. Hey - whatever she can do, that's great, so let's jump on that! Bad news - they were out of stock of the Evo AND the Evo Shift, and I flat refused to get her the Epic (I am not a fan of Sprint's CURRENT Samsung offerings...but would love to look at the Nexus S.)
On a Friday afternoon trip, she decided she'd had enough of her phone locking up, so she wanted to stop by the Sprint store. After waiting in there for about an hour and a half (I expect crap service there, and am never disappointed...) the sales rep brought us out a white Evo (what she really wanted.) However, when we explained what the Sprint sales rep on the phone was going to do, he acknowledged that he HAD done that before, but he'd gotten into trouble for it. He was adamant that he wasn't going to do it for us, and while I was perturbed, I wasn't going to ask him to jeopardize his job. He told me that the reps on the phone shouldn't have offered either.
So who was right? I admit it sounds fishy to try and skirt the prices by "upgrading" an Airave, but if the phone rep wasn't so quick to offer to do it, I'd be calling shenanigans. I don't *want* to pay full price, but if I can save $150, I'd be stupid not to.
We didn't buy it - I'm going to try calling back and getting the Nexus S when it's released and see if I can get the same offer.
I don't think they are supposed to upgrade an Airave line. If they do then that probably would mean you'd have to send in the Airave and be stuck with that number as an additional line.
You can do one of two things.
1. Ask for the manager, listen to what he/she tells you, then ask for like an area or district manager about the data lockup with the Moment. Also remind them that it's also illegal against the FCC for any type of phone in service or not to not be able to dial out to an emergency number such as 911, and when the lockup starts on the Moment, you can't call out at all.
or
2. With Sprint, if you've had your phone replaced three times due to a hardware or software issue you've been having then Sprint offers you an early upgrade.
With both of these Sprint will offer you an early upgrade, but most likely it will not be an Evo, or they will offer you a discount on some phones to upgrade to.
vbetts said:
You can do one of two things.
1. Ask for the manager, listen to what he/she tells you, then ask for like an area or district manager about the data lockup with the Moment. Also remind them that it's also illegal against the FCC for any type of phone in service or not to not be able to dial out to an emergency number such as 911, and when the lockup starts on the Moment, you can't call out at all.
or
2. With Sprint, if you've had your phone replaced three times due to a hardware or software issue you've been having then Sprint offers you an early upgrade.
With both of these Sprint will offer you an early upgrade, but most likely it will not be an Evo, or they will offer you a discount on some phones to upgrade to.
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You mentioned lockup - I've been lazy and haven't researched her issue, but that's EXACTLY the problem...the phone just freezes. Can you provide any link to information regarding that? It's well out of warranty and this would be the first time we're reporting this, unfortunately.
Sprint had made it very clear to all reps not to use the upgrade on the Airave line. Many people have done it in the past but in no way should they be doing so now, it does put your job on the line believe it or not.
And as far as what the guy above said, it's not that easy.
Sent from my spaceship!
DirtyShroomz said:
Sprint had made it very clear to all reps not to use the upgrade on the Airave line. Many people have done it in the past but in no way should they be doing so now, it does put your job on the line believe it or not.
And as far as what the guy above said, it's not that easy.
Sent from my spaceship!
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I have no reason to believe it doesn't. Perhaps I just talked to someone who didn't care
So why does the airave show the upgrade eligibility? If it can't/isn't supposed to be used, then take that visibility away from the customer. That would simplify things greatly, and no one would be having this discussion in the first place.
Once i got my airvana my account did the same thing. My wife should be available for the 150 but it switched to the airvana now. I dont know whats going to happen when she goes in for the upgrade either.
jickey said:
I have no reason to believe it doesn't. Perhaps I just talked to someone who didn't care
So why does the airave show the upgrade eligibility? If it can't/isn't supposed to be used, then take that visibility away from the customer. That would simplify things greatly, and no one would be having this discussion in the first place.
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Because the system shows it as a line, simple as that. Your car shows it can go 150mph, do you use it?
Sent from my spaceship!
fireburster said:
Once i got my airvana my account did the same thing. My wife should be available for the 150 but it switched to the airvana now. I dont know whats going to happen when she goes in for the upgrade either.
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Call in and have it fixed, assuming she didn't lose her upgrade because of the premier program change.
Sent from my spaceship!
DirtyShroomz said:
Because the system shows it as a line, simple as that. Your car shows it can go 150mph, do you use it?
Sent from my spaceship!
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Well, *MY* car doesn't show 150, but if I need to use it, I could
Just playing devil's advocate here - not disagreeing. I understand, just being argumentative with your example...
jickey said:
Well, *MY* car doesn't show 150, but if I need to use it, I could
Just playing devil's advocate here - not disagreeing. I understand, just being argumentative with your example...
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Hah it's cool, it's a forum. Theres no way for Sprint to remove an upgrade from a line and since the airave shows as an additional line it has an upgrade. Bugs that cost more to fix then leave alone and educate reps about I guess.
Sent from my spaceship!
DirtyShroomz said:
Hah it's cool, it's a forum. Theres no way for Sprint to remove an upgrade from a line and since the airave shows as an additional line it has an upgrade. Bugs that cost more to fix then leave alone and educate reps about I guess.
Sent from my spaceship!
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LOL - I'm a SME/Senior Support tech for a large software company - you're preaching to the choir about bugs that cost too much to fix - or development WON'T fix
jickey said:
LOL - I'm a SME/Senior Support tech for a large software company - you're preaching to the choir about bugs that cost too much to fix - or development WON'T fix
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Lol I had no idea but at least you understand
Sent from my spaceship!
Can't you get around this by just going into Bestbuy, RS, or wirefly, then telling them you want to upgrade the 'airave number', it'll show up qualifying as a upgrade, then you buy the phone for the upgrade price (usually the same as a new customer), and walk out, then switch your airave back to that number in a day or two via the sprint site or calling sprint.
Going to try this, since we have 3 lines, all go on a $150 discount (saving them for the EVO 3D) and an airave with a $150 discount, too, which I want to use now on a Nexus S 4G.
Yeah, yeah, this is kind of unfair and cheating the system, but it's Sprint's fault/error/issue, and I'm pissed that I've been getting 0 - 150k from the tower by my house for 5 months now and they don't seem to care. 4G is like 500k tops, unless you're standing across the street from the tower, then it's 2k, which is barely faster than 3G's optimal speed. :|
Hrshycro said:
Can't you get around this by just going into Bestbuy, RS, or wirefly, then telling them you want to upgrade the 'airave number', it'll show up qualifying as a upgrade, then you buy the phone for the upgrade price (usually the same as a new customer), and walk out, then switch your airave back to that number in a day or two via the sprint site or calling sprint.
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i would like to know if this is something doable by going through 3rd party.
So I have seen from several people around the thread that they were able to get a Nexus S 4g as a replacement for their OG EVo. I was wondering what would be some specific reasons to receive this replacement or what I would need to say to tech support.
Thanks
I'm wondering this as well.
i just bought one for $220 on Craigslist. now i have the evo and the nexus. best of both worlds!
You must meet these four criteria
1 be on a replacement..at least once
2 convince them that you can not leave the house for a period of time...i said I was sick and couldn't leave the house
3 the phone had problems that are mostly specific to gingerbread...ex force closes and random reboots
4 say you've talked to a manager and they said a nexus s could be a replacement
reptar832 said:
You must meet these four criteria
1 be on a replacement..at least once
2 convince them that you can not leave the house for a period of time...i said I was sick and couldn't leave the house
3 the phone had problems that are mostly specific to gingerbread...ex force closes and random reboots
4 say you've talked to a manager and they said a nexus s could be a replacement
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Not true. I simply went to a.service center because of problems with a charging port. They checked it out and verfied it was bad. When they went to order a replacement the nexus s came up as an option so I took it. Take this forewarning, signal on the nexus is horrible, even with the 2.3.5 update.
tapa tapa tapa
Just called Sprint today and got them to send me a Ns4G. All I did was explain to them how terribly unhappy I was with my EVO since the GB update. I might have exaggerated a few issues but they hooked me with the nexus and a nib at that! The "adavanced" tech support guy told me they have gotten tons of complaints about the EVO since the update. He also mention that another update was going to offered for the nexus starting on the 5th, said it was supposed to resolve the radio and battery issues......anyone hear of that? Anyway, since I have had bad reception since the GB update for my evo, I guess I might still have to deal with that......oh well, at least I'll have root again!
ahhhhhh.......going todash.........
pitmaster said:
Just called Sprint today and got them to send me a Ns4G. All I did was explain to them how terribly unhappy I was with my EVO since the GB update. I might have exaggerated a few issues but they hooked me with the nexus and a nib at that! The "adavanced" tech support guy told me they have gotten tons of complaints about the EVO since the update. He also mention that another update was going to offered for the nexus starting on the 5th, said it was supposed to resolve the radio and battery issues......anyone hear of that? Anyway, since I have had bad reception since the GB update for my evo, I guess I might still have to deal with that......oh well, at least I'll have root again!
ahhhhhh.......going todash.........
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Will you tell me who you called, and if you asked for some specific department, or what you said to receive the Nexus instead of going to the store or getting a replacement evo? When I call they send me to the tech guys and they say that I need to bring it in to a store or they will do a hard reset. So i guess im wondering how you convinced the tech guy to send a Nexus?
schmay33 said:
Will you tell me who you called, and if you asked for some specific department, or what you said to receive the Nexus instead of going to the store or getting a replacement evo? When I call they send me to the tech guys and they say that I need to bring it in to a store or they will do a hard reset. So i guess im wondering how you convinced the tech guy to send a Nexus?
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Why are you trying to scam a new phone? Total douche move IMO.
Sry0fcr said:
Why are you trying to scam a new phone? Total douche move IMO.
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Because it's a total douche move of Sprint and HTC to lock the gingerbread bootloader. The Evo is the phone that made sprint relevant, and now for whatever reason a year into its lifespan it becomes LESS moddable instead of more? I approve of the action of trying to dump the evo based on this alone. They have to learn that these devices are ours to mess with, not theirs to lock down.
thegregbradley said:
Because it's a total douche move of HTC to lock the gingerbread bootloader. The Evo is the phone that made sprint relevant, and now for whatever reason a year into its lifespan it becomes LESS moddable instead of more? I approve of the action of trying to dump the evo based on this alone. They have to learn that these devices are ours to mess with, not theirs to lock down.
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Now that I corrected your post, since Sprint isn't the one that wanted the bootloader locked, I have a solution to this thread:
Buy one.
mattykinsx said:
Now that I corrected your post, since Sprint isn't the one that wanted the bootloader locked, I have a solution to this thread:
Buy one.
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I agree with you in that usually the answer is don't be a freeloader and just buy the stuff you want. But consider this analogy: I buy a used car, and it worked fine, then I modified it by giving it good tires, suspension, engine upgrades, and made it completely my own. I don't expect the car to be under warranty at all because I've now made it my own, but I do have insurance. My car is crashed into, insurance replaces my car. But now, for some god damn reason when I get the car back, every bolt has a lock on it that I can't get the keys for. I BOUGHT this car originally, but now I can't modify it the way I like, when originally I very specifically went out and bought this kind of car because I CAN modify it? You can't sell someone something, then change what that something is.
A lot of us bought evos because we can modify them. And **** happens, phones get lost and dropped and whatever, that's why we have insurance. But the new evos that they get replaced with do not have the functionality that we want them to have. And they're being replaced with ****ty rebuilt evos, the worst of all worlds. So I see no problem with wanting something comparable, IF you're paying for the insurance and they're replacing the insured device with something that has less functionality. So I do very much agree, that scamming Sprint to get a free new phone is very shady and scummy. But if the product being replaced is less functional than the original, I see no problem with a "side-grade," a comparable device that costs them no more money to replace than the original device, being that they sell for the same amount. Ya feel me?
schmay33 said:
Will you tell me who you called, and if you asked for some specific department, or what you said to receive the Nexus instead of going to the store or getting a replacement evo? When I call they send me to the tech guys and they say that I need to bring it in to a store or they will do a hard reset. So i guess im wondering how you convinced the tech guy to send a Nexus?
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Click to collapse
Seriously I spent 3 hours on the phone and got nowhere.
Sent from my PC36100 using XDA Premium App
thegregbradley said:
I agree with you in that usually the answer is don't be a freeloader and just buy the stuff you want. But consider this analogy: I buy a used car, and it worked fine, then I modified it by giving it good tires, suspension, engine upgrades, and made it completely my own. I don't expect the car to be under warranty at all because I've now made it my own, but I do have insurance. My car is crashed into, insurance replaces my car. But now, for some god damn reason when I get the car back, every bolt has a lock on it that I can't get the keys for. I BOUGHT this car originally, but now I can't modify it the way I like, when originally I very specifically went out and bought this kind of car because I CAN modify it? You can't sell someone something, then change what that something is.
A lot of us bought evos because we can modify them. And **** happens, phones get lost and dropped and whatever, that's why we have insurance. But the new evos that they get replaced with do not have the functionality that we want them to have. And they're being replaced with ****ty rebuilt evos, the worst of all worlds. So I see no problem with wanting something comparable, IF you're paying for the insurance and they're replacing the insured device with something that has less functionality. So I do very much agree, that scamming Sprint to get a free new phone is very shady and scummy. But if the product being replaced is less functional than the original, I see no problem with a "side-grade," a comparable device that costs them no more money to replace than the original device, being that they sell for the same amount. Ya feel me?
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Listen, I'm not saying I'm not upset with HTC about it.
I can't get my phone repaired [usb failure] because I want to maintain root.
However, just because HTC did something like this doesn't justify scamming Sprint.
thegregbradley said:
Because it's a total douche move of Sprint and HTC to lock the gingerbread bootloader. The Evo is the phone that made sprint relevant, and now for whatever reason a year into its lifespan it becomes LESS moddable instead of more? I approve of the action of trying to dump the evo based on this alone. They have to learn that these devices are ours to mess with, not theirs to lock down.
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Click to collapse
You cannot possibly be an adult. Grow the **** up kids, no one promised you that the Evo would have an unlocked bootloader. The phone is yours to mess with once you buy it and HTC and Sprint won't stop you. But it's Sprint's supply chain, they can buy it from HTC whichever way they want to, locked down or not & you agreed to allow them to send updates to your phone when you signed that contract. It's your choice to buy it as is or to take the OTA update. Live with it or buy a new phone.
thegregbradley said:
Because it's a total douche move of Sprint and HTC to lock the gingerbread bootloader. The Evo is the phone that made sprint relevant, and now for whatever reason a year into its lifespan it becomes LESS moddable instead of more? I approve of the action of trying to dump the evo based on this alone. They have to learn that these devices are ours to mess with, not theirs to lock down.
Click to expand...
Click to collapse
The bootloader has always been locked. HTC just patched the exploit
Sent from my PC36100 using XDA Premium App
pitmaster said:
He also mention that another update was going to offered for the nexus starting on the 5th, said it was supposed to resolve the radio and battery issues......anyone hear of that? Anyway, since I have had bad reception since the GB update for my evo, I guess I might still have to deal with that......oh well, at least I'll have root again!
ahhhhhh.......going todash.........
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Click to collapse
This isn't a bad reception thing. The radios in the Nexus are generally bad, ridiculously bad: WiFi, 3G, voice, all of them are terrible. Its a sweet phone but the signal issues are quite sad and makes it rather frustrating to use the phone. The July 25th update was supposed to address these issues as well and from my experience it is no better. Signal quality is a known issue for the Nexus and it is the poor quality antennas and radios that Samsung uses that makes me question their devices as a whole. I'm just happy I also have my E3D so that I can actuall get a signal when using my phone.
mattykinsx said:
Listen, I'm not saying I'm not upset with HTC about it.
I can't get my phone repaired [usb failure] because I want to maintain root.
However, just because HTC did something like this doesn't justify scamming Sprint.
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Click to collapse
I'm not talking about scamming sprint at all, I'm talking about a comparable replacement. I very much love Sprint and their customer service has been excellent; I misspoke when I blamed them and didn't think about the fact that they are not to blame, HTC is.
That being said, the NS4G goes for a very similar price. Also, I'm talking about legitimate cases of loss or theft in which it's not my fault that the phone, set up the way I like it, is gone. Then the phone is replaced with, at best, a non-unlockable version, and at worst, a ****ty rebuilt replacement with screen issues or crappy USB ports, etc. Why should I, the customer who is paying for the insurance, be supplied with a lesser phone? It would be Asurion replacing my phone, not Sprint, but because they are so disconnected it makes things difficult. I would simply want the phone I lost to be replaced because I'm paying for insurance. They should provide me with what I'm paying to insure, not some weird new less functional device. Again, Asurion, not Sprint. Sprint has only been good to me thusfar.
Sry0fcr said:
You cannot possibly be an adult. Grow the **** up kids, no one promised you that the Evo would have an unlocked bootloader. The phone is yours to mess with once you buy it and HTC and Sprint won't stop you. But it's Sprint's supply chain, they can buy it from HTC whichever way they want to, locked down or not & you agreed to allow them to send updates to your phone when you signed that contract. It's your choice to buy it as is or to take the OTA update. Live with it or buy a new phone.
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I know this is the way it is, but just because something is some way doesn't mean I should have to live with it or not try to change things. I won't bore you with tales of history in which we have changed the norm to suit society better, nor am I under the delusion that being stuck in a lame contract is as heavy as the idea of slavery or bigotry. But I don't make a habit of sitting idly by and getting screwed over by large companies just because they told me I had to. I'm sure at least those of us who are over 25 on here work very hard for their money (I do), and I don't like being jerked around based on the whim of a corporation. I very much understand what you are saying, and I'm not under the impression that Sprint and the hacker community are pals and that they're backing out on a promise. I'm just saying, I don't see the issue with swapping to an extremely comparable phone IF your phone is already lost/stolen/destroyed, you're on insurance, and you simply prefer to have the other option. Same as if I felt like going to the Samsung Epic. Very similar phones, they're already replacing it, why does it have to be the same phone, especially when the same phone simply isn't the same anymore?
EDIT: Also fellas, I'm not intentionally being challenging with either of you or being argumentative for the sake of trolling or whatever, I'm legitimately just enjoying a robust debate on a lazy Tuesday evening. Thank you for the discussion guys
I choose not to commit insurance fraud myself. Let's remember that OS developers have an obligation to patch exploits. We are not guaranteed a rooted device unless you buy a dev phone.
Sent from my PC36100 using XDA Premium App
thegregbradley said:
I'm not talking about scamming sprint at all, I'm talking about a comparable replacement. I very much love Sprint and their customer service has been excellent; I misspoke when I blamed them and didn't think about the fact that they are not to blame, HTC is.
That being said, the NS4G goes for a very similar price. Also, I'm talking about legitimate cases of loss or theft in which it's not my fault that the phone, set up the way I like it, is gone. Then the phone is replaced with, at best, a non-unlockable version, and at worst, a ****ty rebuilt replacement with screen issues or crappy USB ports, etc. Why should I, the customer who is paying for the insurance, be supplied with a lesser phone? It would be Asurion replacing my phone, not Sprint, but because they are so disconnected it makes things difficult. I would simply want the phone I lost to be replaced because I'm paying for insurance. They should provide me with what I'm paying to insure, not some weird new less functional device. Again, Asurion, not Sprint. Sprint has only been good to me thusfar.
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Asurion only handles the replacements when a deductible is paid, otherwise it's Sprint.
Also, all carriers use Asurion for their replacement insurance.
It's not Sprint's fault that HTC patched a hole in their bootloader security, therefore it's not fair for them to lose out on money.
If Sprint gives you a different model just because of a software update that does nothing but, essentially, increase the security of the phone....well...they lose out and that's just not a viable reason for them to lose out.
Root will be achieved, it sucks I know but, relax.
Rem3Dy said:
The bootloader has always been locked. HTC just patched the exploit
Sent from my PC36100 using XDA Premium App
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Well this is the unfortunate grey area, and an oversight on my part... apologies, didn't mean to simplify too much. However, I did buy the phone because of the exploit, this is why I didn't go with a different phone. My side of this is a hard one to defend; surely patching the exploit was considered a security issue. But they had to have known what they were doing, which I can never prove, so my case would never hold up in a court of law, and I know this. It just irritates me and I fear the day that I lose my phone or it gets stolen because I'll be stuck with a crappy, half-assed gingerbread updated Evo, which seems wrong to me.
Ok, So I am incredibly unsatisfied with Sprint's service as of late. I purchased the Epic 4g Touch and experienced the dreaded "Loss Of Service" bug frequently. I was within my 14 day return limit so I went into the Visalia California Sprint Store to swap out for a different model (namely the Evo 3d which I traded in for the e4gt). I also signed 5 of my friends up with sprint as well and 2 of them got the e4gt and had the same exact issues. They convinced me to try a replacement and assured me that if it still experienced that bug I could return it within 14 days of receiving the replacement phone. The replacement phone was worse than the one I had originally and lost service every hour. I missed several calls from work leaving my employer under the impression I was angry and ignoring her and almost cost me my job. So I went in to the Visalia California store yet again to get a replacement model. I spoke with the same woman that convinced me to get the replacement model (She was also the manager) and she stated that the device was out of its 14 days since the FIRST device and that I couldn't get a different model (see what she did there?). So I went home and called Sprint off of another line and spent 4 hours total on hold. I hung up and called Sprint tech support and after running tests and walking me through updates and such the rep spoke with a manager on his end and concluded that I needed a different model of phone. He stated that he would note that down in the ticket and to go into the Visalia California store and they would give me a different model. So I went in to the store and spoke with the manager yet again. This time after reading the ticket she became rude and uncivil stating that the ticket says "customer needs to try a different model of phone" and that they didn't have to provide it for me and that even if it did, corporate cannot make them give me a different model. The whole time I was civil and polite but my frustration was building. I drove an hour to the Sprint store in Fresno only to find out that Visalia had to handle my case and that they could not even replace it with the same model. So I found a man on craigslist and traded it for a Nexus S 4g. I plan on paying out my contract asap and switching to Verizon. They know how to treat a customer.
/End rant/
I might be wrong, but i'm pretty sure since you live in the state of California you have up to 30-days to return a device and not 14 like other states.
i was told 14.
This thread should be titled “my Samsung experience.”
Welcome to Samsung. You have been initiated.
*nevermind*
read your local laws, scan or photo them, and send them to sprint. I have been a customer since 1999 and they would NEVER pull this poo with me. I threaten them every time I am on the phone, you'll get what you want, ask for the account retention department...
Wait what the hell? Verizon and AT&T both limit your data now? WTF I cant do that God they are sooo lucky I need a phone. So I get a choice between sh*tty customer service and sh*tty cellphone service... I can't live in this world anymore
cobraboy85 said:
This thread should be titled “my Samsung experience.”
Welcome to Samsung. You have been initiated.
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I don't see how it's Samsung's fault when Sprint refused to exchange the device even after his account was noted.
Longcat14 said:
I don't see how it's Samsung's fault when Sprint refused to exchange the device even after his account was noted.
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Because Samsung phones have constant issues....
The Bird is the Word
Babydoll25 said:
Because Samsung phones have constant issues....
The Bird is the Word
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Ah. Loving my Nexus S. I've taken a vow to only use nexus phones from now on.
Sent from my Nexus S 4G using xda premium
Longcat14 said:
I don't see how it's Samsung's fault when Sprint refused to exchange the device even after his account was noted.
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hi... I do not know much about sprint...I have heard of it for the first time... Can you tell me about it...!
Sodiyana said:
hi... I do not know much about sprint...I have heard of it for the first time... Can you tell me about it...!
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Read the first post. All you need to know
Sent from my Nexus S 4G using xda premium
sprint is fine, i work for them, it's just you always get the a**holes at some sprint stores, i would never treat a customer like that, let alone lead them in the wrong direction just for a commissioned pay, that's probably why that manager did that, but anywho, don't be mad at sprint, i'm sure you experience will get better with them, my parents have been with them for 15 years+ and never had an issue, and i've been with them for about 5 or 6 under my parents account, they have good service, just right now it's kinda hard keeping everyone happy while doing a MASSIVE network upgrade, but some people are impatient, but trust me sprint is the way to go
P.S. from reading your post, the initial issue does sound like it was the phone itself, you should have gotten something else, and don't bother with the 3d unless you can return it, i'm using it now, low signal strength, i would recommend the Photon (also own) the signal strength and radios in that phone are the strongest i've ever seen in any phone out there
buy your phone at target next time they have way better deals than sprint company stores and do a 30 day exchange period.. i work at a target mobile, we will treat you right,
sexykika said:
buy your phone at target next time they have way better deals than sprint company stores and do a 30 day exchange period.. i work at a target mobile, we will treat you right,
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I was thinking bestbuy.. there's no deposit on their insurance
Sent from my Nexus S 4G using xda premium
Target offers an insurance similiar to best buys black tie for 7.99 monthly or 179.99 one time payment coverage for two years,
Sent from my LG-P925 using XDA App
timinator94 said:
i was told 14.
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Wow, they change their terms.
http://www.sprint.com/landings/returns/
Was 30 in PA. Not sure what it is anymore.
sexykika said:
Target offers an insurance similiar to best buys black tie for 7.99 monthly or 179.99 one time payment coverage for two years,
Sent from my LG-P925 using XDA App
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Have you ever tried to get a replacement? Try it on something low cost. Google the horror stories.
A2CKilla said:
sprint is fine, i work for them, it's just you always get the a**holes at some sprint stores, i would never treat a customer like that, let alone lead them in the wrong direction just for a commissioned pay, that's probably why that manager did that, but anywho, don't be mad at sprint, i'm sure you experience will get better with them, my parents have been with them for 15 years+ and never had an issue, and i've been with them for about 5 or 6 under my parents account, they have good service, just right now it's kinda hard keeping everyone happy while doing a MASSIVE network upgrade, but some people are impatient, but trust me sprint is the way to go
P.S. from reading your post, the initial issue does sound like it was the phone itself, you should have gotten something else, and don't bother with the 3d unless you can return it, i'm using it now, low signal strength, i would recommend the Photon (also own) the signal strength and radios in that phone are the strongest i've ever seen in any phone out there
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I dont suppose seeing how you work for them you can help me? I traded my phone away to a guy on craigslist(hope he lost my number LOL) but would love my upgrade back..
timinator94 said:
I dont suppose seeing how you work for them you can help me? I traded my phone away to a guy on craigslist(hope he lost my number LOL) but would love my upgrade back..
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i was just saying, so you'll know i can really relate to your problem and i'm not just rambling with non sense, as far as the upgrade....i would have talked the phone with them for a while before giving up so easily
---------- Post added at 01:35 AM ---------- Previous post was at 01:34 AM ----------
chrischoi said:
Wow, they change their terms.
http://www.sprint.com/landings/returns/
Was 30 in PA. Not sure what it is anymore.
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and that's been in effect for a couple months now actually :/ it sucks
After 13 years of jiffy lube store manager, they closed my store and laid me off. got my foot in the door at sprint. my first day is today, never worked wireless before, any tips? suggestions? advice from any Sprint employees?
What's your position @Sprint?
But in general: though I've never worked for Sprint, I was VP of radio infrastructure for France Telecom (Orange) for several years before the Army needed me.
If you want to survive you need to be updating yourself and reading a lot, and I mean, A LOT ! The wireless industry grows by the second and there are many chnges to follow: company policy, infrastructure, contracts, phones and OS sponsorship...
I would suggest that if your going to work forward facing to the customer the first thing you should do is read the entire current customer contract agreement, fine print and all, that should give you good grounds to speak properly to all customers you face with issues. Second read very well all the current plans and learn about recent or up coming plan changes, this will make you versed on the bred and butter of the company, it will also help when it comes to correctly recommend a wireless plan to the customer. Third, read read and read.
Forth, do all 3 steps over and over non stop all the time.
Good luck and stay sharp!
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Congratulations on the new job!!
I'll be starting at the bottom again. sales.
but I am using Sprint, have 5 lines, but while I was in for the interview I picked up every pamphlet they had. I start at 2 so I figured I'd read them all a dozen times or so. Being a phone junkie and computer need plus 14 years of customer service under my belt I should be OK
Congrats on the job. I know its got to be hard to go from manager to sales but keep your chin up and show them what you got.
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How did you get in? I would love to work for Sprint . I like schooling every sales person with my knowledge. From att to T-Mobile to Sprint lol
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Please know more about the phones than the coustomers. The whole GSM sim card unlocked or not for the iPhone 4s as an example
Sent from my stupid phone.
what store? i work in a corporate sales only store in se Michigan. learn the policy's and m&p's, save your self the headache now lol. be prepared to deal with alot of b.s, alot of what you will do is not sales related, you have to fix other stores mistakes and solve problems for the customer. knowing the product will help alot too, granted you will see smart phones are not the #1 sellers most times but you need to know your way around all of them. good luck, if you have any questions pm me ill try to help ya out.
Give discounts and waive activation fee!!
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duck9191 said:
what store? i work in a corporate sales only store in se Michigan. learn the policy's and m&p's, save your self the headache now lol. be prepared to deal with alot of b.s, alot of what you will do is not sales related, you have to fix other stores mistakes and solve problems for the customer. knowing the product will help alot too, granted you will see smart phones are not the #1 sellers most times but you need to know your way around all of them. good luck, if you have any questions pm me ill try to help ya out.
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I live in white lake and its in hartland, 59&23 its a wireless revolution, preferred, and repair center. most phones were smart phones today. had fun today, first time I said that in a while about work
Good for you, not everyone can say that. Hope it stays that way for a long while for you, Good Luck
Tapa away from a galaxy far away
This isn't phone related, but I'll bite and be the bad guy here. I don't hope you stay there too long. 13 years as a manager and now an entry level sales person. Come on now, you can do better than this. Why did you even apply there in the first place? Don't give me that crap about the economy being bad blah blah blah. During your last 13 years, did you reach out to other possibilities? Did you network and ask around? Was your plan to be at Iffy Lube forever? Aim freakin higher! My post is not to criticize, its purpose is to smack you in the head and remove the complacent cloud that you've been stuck in. Here's the plan, within 6 months, I expect you to be the store manager there. And 6 months after that, I want you to start looking for another job. Unless you want to be the manager there for the next decade. People will come out and defend your choice, "there's nothing wrong with working at a Sprint store". You know what, there's nothing wrong with flipping burgers either. But in both cases, it should be a temporary job and not a career. I don't want to see this post down the road, "After working 13 years as a Sprint store manager, I was laid off...".
Congrats on your new job, my man! Be knowledgeable and don't screw the customer to get a sale.
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pho75 said:
This isn't phone related, but I'll bite and be the bad guy here. I don't hope you stay there too long. 13 years as a manager and now an entry level sales person. Come on now, you can do better than this. Why did you even apply there in the first place? Don't give me that crap about the economy being bad blah blah blah. During your last 13 years, did you reach out to other possibilities? Did you network and ask around? Was your plan to be at Iffy Lube forever? Aim freakin higher! My post is not to criticize, its purpose is to smack you in the head and remove the complacent cloud that you've been stuck in. Here's the plan, within 6 months, I expect you to be the store manager there. And 6 months after that, I want you to start looking for another job. Unless you want to be the manager there for the next decade. People will come out and defend your choice, "there's nothing wrong with working at a Sprint store". You know what, there's nothing wrong with flipping burgers either. But in both cases, it should be a temporary job and not a career. I don't want to see this post down the road, "After working 13 years as a Sprint store manager, I was laid off...".
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This
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Congrats on the job. I'm a technician at a corporate store in NC. My number one tip is to definitely stay up to date with what's going on with the phones, network, etc.
The benefits are pretty awesome in my opinion.
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So life shows up & I can't keep up with sprint's bill. I live in broward & miami dade county in south florida where our coverage is great.
However my bf is saying it will be difficult because of some eisn numbers? I dont kown what that is.. Is he right? Is it even worth it? Or should I sell it & start over?
My question is, I currently run Htc.evo 4g on sprint, will I still be able to use the same roms? Thanks you helping the first lady out!
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Hmmmm mmmmm no answer on a saturday night? Hmmmm
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you could flash to say boost/cricket/elsewhere,
but
nobody here can help you do it. its against xda rules to talk about flashing a phone to another carrier. while technically "cloning" a phone for personal, and personal only use isnt illegal, its a huge legal grey area that is best left untouched here.
here is a guide provided by a brave soul, http://forum.xda-developers.com/showthread.php?t=1182260 (not sure how the mods havnt caught it lol)
remember, any sort of flashing most definitely voids your warranty and can brick your phone. i would look through that thread and see if its something you could stomach, and if it isnt, just sell your phone and look for a cheaper carrier.
im on boost with my evo, but i cannot discuss how i accomplished it. if you check craigslist, usually there is a guy somewhere that can flash your phone for cheap. i use the same roms that someone on sprint would use, im actually running jmz's cm9 as a daily driver.
if your evo is in good condition, consider selling it on craigslist. in my area they go for 150$ used in good shape, and that could give you half the money to buy an evo design 4g on virgin, or an "upgraded" boost branded evo. boost unlimited (if available in your area) is 55$ a month with shrinkage every 6 months. i think virgin is somewhere in the area of 35$ a month for like 300 minutes, unlimited text and unlimited data.
sorry for the wall of text, hope that helps.
whoshotjr2006 said:
you could flash to say boost/cricket/elsewhere,
but
nobody here can help you do it. its against xda rules to talk about flashing a phone to another carrier. while technically "cloning" a phone for personal, and personal only use isnt illegal, its a huge legal grey area that is best left untouched here.
here is a guide provided by a brave soul, http://forum.xda-developers.com/showthread.php?t=1182260 (not sure how the mods havnt caught it lol)
remember, any sort of flashing most definitely voids your warranty and can brick your phone. i would look through that thread and see if its something you could stomach, and if it isnt, just sell your phone and look for a cheaper carrier.
im on boost with my evo, but i cannot discuss how i accomplished it. if you check craigslist, usually there is a guy somewhere that can flash your phone for cheap. i use the same roms that someone on sprint would use, im actually running jmz's cm9 as a daily driver.
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Thanks hun. And the whole time I'm typing I kept saying this is wrong...lol well then for me to stay on the safe side .... Let's just say I'm peaking around... Lol
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