Database Users

x7501 trouble with wake-up.

I just got my advantage a couple of days ago. i haven't had much time to use it yet, because of work. i haven't installed any sofware. Sometimes my device simpy won't wake-up. After soft feset, the only thing i did was connect a bluetooth headset, which worked fine. I turned off the screen, and when i came back to my device, about two hours later, it would not wake-up. I had to soft reset. This has happened a few times. Also, its very slow with entering text (When i finished typing the word 'text', 'soft reset' was just being entered on the screen.) It would be worse, but i stop to let it catch up, and check for typos.
It is really annoying to buy a new device and have to put up with this crap. Any help is appreciated.

If it were me, I would try a 'Hard Reset' and if that did not clear up the problem, call HTC for a warranty replacement. Hard Reset is hold the volume slider down while clicking the reset button on back of the device.
Brad Miter

I'm not having the issues with it not waking up, but recently I've had the issues with randomly occuring extreme slowdown, similar slow text entry, quick battery run down and insanely slow screen redrawing and general responsiveness to hardware of screen based input. I've tried soft resets, hard resets, trying to isolate software that might be causing it. So far it seems that the Illiumsoft Newsbreak feed reader I had been using for months without issue might be related to the problem, but I'm wondering if the problem isn't software specific but actually just related to data downloading activity. Thus far, I'm a couple days in without Newsbreak and no occurances of the problem...

Have you tried tapping the button on the lower right side of the phone (power button) sometimes mine does the same thing, good luck...TJ

i am going to hard reset, but with no software installed i dont know that this will help. i am considering switching to the (whats it called, black touch) rom. i dont know f this will help my current issue, but it sure looks nice. on all of my previous devices, i've always used the factory rom, and i'm somewhat clueless and intimidated by the whole process. I just dont want to screw up my new device. if anyone can help with any of these issues, please do.

TrekkerJmm said:
Have you tried tapping the button on the lower right side of the phone (power button) sometimes mine does the same thing, good luck...TJ
Click to expand...
Click to collapse
That's the problem, when i press the power button, nothing happens. I have to soft reset to get the device to come back on.

miterb said:
If it were me, I would try a 'Hard Reset' and if that did not clear up the problem, call HTC for a warranty replacement. Hard Reset is hold the volume slider down while clicking the reset button on back of the device.
Brad Miter
Click to expand...
Click to collapse
Concerning the warranty replacement, i bought this from a guy on ebay. It was still in the sealed box with compusa sticker on it, but i'm not sure if the warranty is transferable. Maybe if i could get him to send his receipt I would covered at least from his date of purchase. Anyone know specifics about the manufacturers warranty?

weaselcossey said:
i've always used the factory rom,
Click to expand...
Click to collapse
Well that's your first mistake...

Confucious said:
Well that's your first mistake...
Click to expand...
Click to collapse
Perhaps you could help me fix that problem by telling me how to install the black touch rom without screwing it up.

I'm obviously no developer, nor expert in any type of computer skills. I come to this forum because I love the device, my issues are usually resolved after some discussion here, the people are mostly friendly, and i'm interested in making my device better. I just need some help to do so.

weaselcossey said:
That's the problem, when i press the power button, nothing happens. I have to soft reset to get the device to come back on.
Click to expand...
Click to collapse
If you press the power quickly and lightly it should come back to
standard Today screen versus pressing and holding which brings up
the power off "pop up",at least that how my 7501 responds.
You may want to try that hard reset then play with Start/Settings
/System/Power.

bigtsr said:
If you press the power quickly and lightly it should come back to
standard Today screen versus pressing and holding which brings up
the power off "pop up",at least that how my 7501 responds.
You may want to try that hard reset then play with Start/Settings
/System/Power.
Click to expand...
Click to collapse
i understand that the buttons respond differently depending on how you press them (press and release, press and hold, etc.) The problem is sometimes, usually when i'm working and away from my phone for awhile, the device simply won't wake-up (power button or any other button pressed in anyway does nothing.) after a soft reset eveything seems fine. this has probably happened 4-5 times in 3 days. After hard reset its only happened once.
Sometimes my device doesn't seem to respond when i plug in the charger, nothing lights up. I've also noticed everytime i check .the battery meter, its alway a denomination of 10 (10%, 20%, 30%). I was sure this was going to be a great device, but i'm beginning to have my doubts.

weaselcossey
I had experienced this before but it is so rare that it's hardly worth mentioning. Are you using WM5 or WM6?
It is normal that the battery strength shows in increment of 10%.
If hard reset does not solve the problem, I would try to re-flash the ROM and see if the problem goes away.

eaglesteve said:
weaselcossey
I had experienced this before but it is so rare that it's hardly worth mentioning. Are you using WM5 or WM6?
It is normal that the battery strength shows in increment of 10%.
If hard reset does not solve the problem, I would try to re-flash the ROM and see if the problem goes away.
Click to expand...
Click to collapse
i'm using wm6, i'm currently using the factory rom on my advantage x7501, but planning to upgrade this evening.

Argh! The screen is no longer responsive. What to do?

Just as i said - Argh! The screen is no longer responsive. What to do? I can no longer slide the lock across the screen. i have tried to flash the ROM with the 1.66 official but i cannot because it tells me to unlock the phone. I cant! argh! I've pushed the little red button by the battery a couple of times as well as removed the battery. Any suggestions? The hard buttons allow me to answer a call but that's it. i recently turned on the lock for the phone (today in fact) but I've unlocked it several times since doing so before this happened.

Sounds familiar...
Sounds like it is the same problem I had, as well as a few others on this forum. Even after a hard reset, it still didn't work. According to other people here, the solution is to have the screen swopped out for a new one. I've actually just sent mine in today to get it sorted out.
Just curious - I've got a suspicion that environmental conditions may have a role to play in causing the failure. What is the weather in your area like?

Very nice here today. Sunny, mid 50s(f).
I bought this off of ebay. Do i just send it in to HTC?

Try a hard reset, and if it doesn't help then make sure you have an official ROM and send it to HTC.

a hard reset is the little red button next to the battery, correct? ive done that.
and i cant very well change the ROMs at this point now, can i?

lythe123 said:
a hard reset is the little red button next to the battery, correct? ive done that.
and i cant very well change the ROMs at this point now, can i?
Click to expand...
Click to collapse
I would really like to wipe it before i sent it in. i dont want all my info, etc going into someones hands i dont know. anyway to do that?

No, that's a soft reset. Hard reset is pressing the red button while holding both volume keys until you get the "Restore factory settings?" prompt (when the device is on), then following the onsceeen instructions. This is what you're looking for to erase everything, including any possible software bug that could have caused the issue.
If the touchscreen still doesn't work then, send it in.

lythe123 said:
a hard reset is the little red button next to the battery, correct? ive done that.
and i cant very well change the ROMs at this point now, can i?
Click to expand...
Click to collapse
No! A hard reset is:
- Turn phone off
- Press vol up and down at the same time and then press power button (hold vol)
- follow the instructions on the screen
Be aware, that all you data on the phone will get lost. I recommend taking out the SD for that as well. After that u r done. By what you say i assume, that you didnt flash a custom ROM yet, right ?

Thanks! that didnt work either though.
I just want my money back now honestly. This thing, as pretty as it is, is just too much trouble.

Sorry double post...

A faulty device can happen to anybody, just bad luck... can't count how many times it has happened to me as well in the past.

I heard that there is a batch of phones that have a faulty screen, other problems are that without pressing anything the phone still registers clicks, phone doesn't always detect the correct place of where you pressed and the screen not responding.
I have got this on my phone and have arranged a pick up from HTC to pick up my phone for repair, hopefully in a week or two it will come back with a brand new screen that works

Ive had it a couple of months now. Im not sure if i can deal with the lack of apps that my iPhone has, pandora and the like, and the fact that teh HD2 would every so often change time and even date and i cant get weather in places my iPhone can.
In short, i love the HD2 for its specs but i no longer trust it at all.

Anyone flash upgrade software/flash ROMs for customers?

I just bought a second hand Touch HD apparently running win6.5 + with additional software on. At present the phone appears to have a number of software "issues". Texts don't always send or get received, I cannot access the deleted messages folder, it appears to run quite slowly, and has frozen a couple of times (there are more but cant remember them all).
Unfortunately I am not in the slightest bit knowledgable about how to flash ROMs etc. I have read many of the threads but simply do not understand the instructions or often even the jargon.
All I want from my phone is for it to run as quickly and reliably as possible without any glitches. The only additional software I need is the TomTom which is installed and if possible it would be good to be able to download some of the available apps if I wanted (though not vital). I also use it to send/receive emails, as a modem for the laptop occassionally, and for simple web browsing.
Is there anyone out there who can sort a phone for customers - anywhere I can send my phone and pay someone to wipe the phone clean, install a decent ROM, and reinstall the TomTom?
Any help or advice would be much appreciated

While I would love to say, "I'll do it for you" I think the expense of posting stuff wouldn't be worth it in the end. It's really not hard to flash as long as you do a bit of reading. And it's a rewarding experience. May sound odd but it feels good to make a device your own, even if it's for someone else.
Theres are only one step I recommend to everyone to ge them started and that's to HardSPL a device. This basically makes your device so that if you make a mistake on it, 99.999% of the time it's fine and can be re-done and sorted out.
If you havn't tried another sim card in it to see if its unlocked or not, then best to do that, or ask in a phone shop.
From what you describe about the phone, it sounds like someone has already flashed it before so you will need to check if it is HardSPL'd already or not. To do that hold down the bottom volume button on the side of the phone then press the power button on the top. It says SPL-something. If it's 1.56.OliNex you're good to go. If not, go here. Then I would recommend flashing a rom from the "roms" section, there are many to choose from there, but I recommend Topix 3.5.5. Then just install Tomtom and you're set.
While it looks like a lot of reading, there are some great guides there, and it's definitely worthwhile and very easy. Just run through them in the order I listed and you'll be laughing after you've done it, wondering why you were so hesitant before.
Good luck.

Cheers stuntdouble,
At the risk of sounding totally incompetant, I tried what you said but holding the volume down button and pressing the power button appears to do nothing except turn the phone in and out of standby. I also tried it with the phone off and it simply turned on again.....
The previous owner has installed win6.5 and the interface from the HD2 (apparently) but it doesn't appear to work properly. Hence my wanting to sort the phone. I will hold out hope I can find someone who will do it for me.

lorin616 said:
Cheers stuntdouble,
At the risk of sounding totally incompetant, I tried what you said but holding the volume down button and pressing the power button appears to do nothing except turn the phone in and out of standby. I also tried it with the phone off and it simply turned on again.....
Click to expand...
Click to collapse
In order to check your current SPL version, you need put the phone into Bootloader mode. To do this, you need to press down on both the bottom volume button and the power button simultaneously for a few seconds, you will see a tri-coloured screen - the red section at the top tells you what SPL version you have. To exit this screen, just remove the battery cover from the back, remove the battery for 3 seconds, and then re-insert and power on the phone again to return to normal.
The previous owner has installed win6.5 and the interface from the HD2 (apparently) but it doesn't appear to work properly. Hence my wanting to sort the phone. I will hold out hope I can find someone who will do it for me.
Click to expand...
Click to collapse
I suggest you follow this guide, it tells you exactly what you need to do step-by-step when flashing your phone.

[Q] HTC HD2 Secret Codes & Reset Method Needed

Tried to use the search function, but got nothing, so make a new thread.
1. need to check my phone's sim lock status. I don't have a sim from other carriers in hand. Thinking maybe there are some 'Secret Codes' like (*#06#, *#*#4636#*#*), to check my phone's sim lock status.
2. Is there any way to reset the phone without opening the back cover? I know we can reset the phone by removing the battery or pushing the reset button...
But....... I am using a TPU phone case, if i need to open the back metal cover, I will need to take off the TPU cover first. As you konw, that TPU thing is really too fit too tight to be removed (using my phone a lot to play games, it dies occasionally)
Thanks!

ken_oy said:
Tried to use the search function, but got nothing, so make a new thread.
1. need to check my phone's sim lock status. I don't have a sim from other carriers in hand. Thinking maybe there are some 'Secret Codes' like (*#06#, *#*#4636#*#*), to check my phone's sim lock status.
2. Is there any way to reset the phone without opening the back cover? I know we can reset the phone by removing the battery or pushing the reset button...
But....... I am using a TPU phone case, if i need to open the back metal cover, I will need to take off the TPU cover first. As you konw, that TPU thing is really too fit too tight to be removed (using my phone a lot to play games, it dies occasionally)
Thanks!
Click to expand...
Click to collapse
can't suggest anything for question 1, maybe someone else will come along and provide some answers.
regarding question 2, the following works sometimes on the android build i am using currently (XxXPachaXxX's GBLeo Sense, details in signature):
1. when you feel like rebooting, hold down both volume buttons
2. keep holding down both the volume buttons
3. tap the power button and keep holding the volume buttons
4. this key combination is used for a hard-reset i believe. so in case the phone reboots into the hard-reset screen, just cancel out of it and let the phone reboot normally!
i currently have another HD2 (a friend's) that has WM6.5 on it (some version of NRGZ's Energy ROM Series). i just tried the above process on it 3-4 times but it did NOT work.
it might not work on other android builds either. but i know for a FACT that it works on the one i have currently...i do it almost every day! the ROM suffers from a problem in which the screen refuses to wake up (but the device keeps running because it rings, you can't see who is calling, and you can answer it, and have a full conversation!). this happens randomly about once every 1-2 days. and the above mentioned trick works every single time for me when my device is in that particular state.
so to summarize, the trick doesn't seem to work on WM6.5. it might work in some/all android builds. it might only work on android when the device is in some kind of "stuck" state.

Your reset method works. Thanks! I don't have to take off the TPU case just for a simple reset now.
The combination will lead to the hard reset screen as you described, and can be cancel by simply pressing the 'back' key.
Running the HyperDroid android rom, have no chance to test wm6.5 yet. But now it works. Thanks!!
ASCIIker said:
can't suggest anything for question 1, maybe someone else will come along and provide some answers.
regarding question 2, the following works sometimes on the android build i am using currently (XxXPachaXxX's GBLeo Sense, details in signature):
1. when you feel like rebooting, hold down both volume buttons
2. keep holding down both the volume buttons
3. tap the power button and keep holding the volume buttons
4. this key combination is used for a hard-reset i believe. so in case the phone reboots into the hard-reset screen, just cancel out of it and let the phone reboot normally!
i currently have another HD2 (a friend's) that has WM6.5 on it (some version of NRGZ's Energy ROM Series). i just tried the above process on it 3-4 times but it did NOT work.
it might not work on other android builds either. but i know for a FACT that it works on the one i have currently...i do it almost every day! the ROM suffers from a problem in which the screen refuses to wake up (but the device keeps running because it rings, you can't see who is calling, and you can answer it, and have a full conversation!). this happens randomly about once every 1-2 days. and the above mentioned trick works every single time for me when my device is in that particular state.
so to summarize, the trick doesn't seem to work on WM6.5. it might work in some/all android builds. it might only work on android when the device is in some kind of "stuck" state.
Click to expand...
Click to collapse

Power button behaving funny on Focus ...

My samsung Focus is about 1.5 years old.. I plan to switch carriers at the end my of contract since AT&T is giving me lots of dropped call at the new place we moved to.. The phone is obviously out of warranty, so I am looking to see if I can fix it myself.
The power button on my Samsung focus is behaving very funny lately. When I hit the power button with the phone awake, it thinks I did a "long press" of the power button and shows me the shutdown pull-down image! If I pull-up the image, the phone still reboots...
If I press the power button when the phone screen is OFF, instead of turning on the phone, it again shows the pull-down image, and the same behavior ensues - regardless of what direction I pull the image in, it shuts down the phone.
Some things I have already tried:
I have tried a hard-reset (camera+volume+power, and format the device), but the behavior continues.
I have removed my SD Card (I am using the AT&T approved one), performed hard reset, and problem continues
I have tried a different battery (from my wife's focus), and problem continues
At this point, I am guessing that most likely, the power button connector is loose.. but I am not 100% sure.. Any suggestions on things to try?

Seems like the spring in the power button is gone. I suggest when you want to press it, lean the phone to the right (with the power button towards the ground) so when you press it, gravity helps popping it back.
Or replace the power button.

EnderPsp said:
Seems like the spring in the power button is gone. I suggest when you want to press it, lean the phone to the right (with the power button towards the ground) so when you press it, gravity helps popping it back.
Or replace the power button.
Click to expand...
Click to collapse
Tried the first trick... didn't seem to help..
Any tips on where I can find a replacement power button and how I can replace it?

See my response here (and the thread referenced in my second reply). Seems to be one of the issues that appear in time... And in another case it was the battery...

EnderPsp said:
See my response here (and the thread referenced in my second reply). Seems to be one of the issues that appear in time... And in another case it was the battery...
Click to expand...
Click to collapse
Thanks EnderPsp!
I have ordered a new battery for now to see if it helps.. its a non-OEM battery off eBay.. Don't want to spend too much without knowing if that is indeed the problem..
I can't find a power button replacement part anywhere... I went over the video and the instructions to reach the power button housing does not seem very bad.. definitely do-able if I can find a replacement part..

walletless said:
Thanks EnderPsp!
I have ordered a new battery for now to see if it helps.. its a non-OEM battery off eBay.. Don't want to spend too much without knowing if that is indeed the problem..
I can't find a power button replacement part anywhere... I went over the video and the instructions to reach the power button housing does not seem very bad.. definitely do-able if I can find a replacement part..
Click to expand...
Click to collapse
The button itself is plastic (you can find some on ebay), and I don't know how it works, actually (If it's a spring or otherwise).
I suggest you watch a take apart guide and maybe, just maybe it's just dirt, which you can clean.
You'll know more and afterwards please share the result with us.

EnderPsp said:
The button itself is plastic (you can find some on ebay), and I don't know how it works, actually (If it's a spring or otherwise).
I suggest you watch a take apart guide and maybe, just maybe it's just dirt, which you can clean.
You'll know more and afterwards please share the result with us.
Click to expand...
Click to collapse
And now its completely gone... the power button won't respond at all.. the phone has been shut all day. If I take the battery out and put it back in, the SAMSUNG logo shows up for a few seconds and then the phone turns off again.. No way to turn it back ON using the power key..
I sat down to open the circuit yesterday only to realize that I don't have a #000 screwdriver... the smallest one I have is #00 which is too big for the 7 screws that hold the back panel
Off to Grainger today to see if I can find a 000 driver.. It can't get any worse now, so might as well open the phone!
Sure thing - I will update the post later with what I find...

walletless said:
And now its completely gone... the power button won't respond at all.. the phone has been shut all day. If I take the battery out and put it back in, the SAMSUNG logo shows up for a few seconds and then the phone turns off again.. No way to turn it back ON using the power key..
I sat down to open the circuit yesterday only to realize that I don't have a #000 screwdriver... the smallest one I have is #00 which is too big for the 7 screws that hold the back panel
Off to Grainger today to see if I can find a 000 driver.. It can't get any worse now, so might as well open the phone!
Sure thing - I will update the post later with what I find...
Click to expand...
Click to collapse
You didn't say if the same happens with the wall charger connected.
Now, If you're going out, try and drop near a phone shop. Ask them if they can help you test with one of their batteries, either for a Focus i917 or from a Galaxy S i9000
Good luck mate.

Dang i thought i was the only one with this issue...
Mine started acting up about 3 weeks ago and it was seriously annoying especially when driving. I would press the lock button to change songs, but it thinks i did a long-press and does the "slide down to power off" thing. Even if i swipe up, the phone would switch off.
Then today, i take my phone out my pocket to send a text and find it's powered off. Won't even switch on now
Ender:
Plugging the phone in does NOTHING. The screen remains black.
Reinserting the battery causes the SAMSUNG logo to appear on-screen but again, goes black after 4-5 seconds.
Holding down the power/lock button has no effect, it's unresponsive.
I'm so pissed off this is happening 6 months before my contract is up. -_-

Don't know what else to say... I hope you still have warranty?

EnderPsp said:
Don't know what else to say... I hope you still have warranty?
Click to expand...
Click to collapse
Not extended no... :/
I've managed to get it into "download mode" now though, and my laptop recognises it as "SAMSUNG CDMA Technologies"... Huh?
---------- Post added at 05:02 PM ---------- Previous post was at 04:45 PM ----------
If i have it plugged into my laptop,
hold vol down, power, and camera while inserting the battery i get to the hard reset screen. But then that disappears in the same 4-5 second window.

Ok, it's working again... I left the battery out for a few hours (literaly about 3), then pressed hard on the power button, and placed it (the battery) back in the phone.
Let it turn on and then back off by itself, then pressed hard on the power button.
pressed the button normally, and it booted up no issues. So far works fine.
I expect this issue is partly the power button, and something else unknown

EnderPsp said:
You didn't say if the same happens with the wall charger connected.
Now, If you're going out, try and drop near a phone shop. Ask them if they can help you test with one of their batteries, either for a Focus i917 or from a Galaxy S i9000
Good luck mate.
Click to expand...
Click to collapse
Yes' same thing with wall power. New battery arrived and did not help. Went to a local cellphone repair and the guy said main board needs replacement.. he suggested to buy another phone since repair will be more expensive.. he said that he needs to remove soldering on the board reinforce an auxillary power button battery and resolder it in.. no guarantees and will cost atleast $150

Jfran71 said:
Ok, it's working again... I left the battery out for a few hours (literaly about 3), then pressed hard on the power button, and placed it (the battery) back in the phone.
Let it turn on and then back off by itself, then pressed hard on the power button.
pressed the button normally, and it booted up no issues. So far works fine.
I expect this issue is partly the power button, and something else unknown
Click to expand...
Click to collapse
Lucky you!! This seems like a common problem with several Samsung phones based on a quick google search
Also bummed that this happened with 6 months remaining ...Now I am somewhat stuck since I want to switch from AT&T due to call issues with several months remaining.. and dont want to buy one till wp8 is out...

Just for fun... I am going to find a 000 screwdriver and try to re-jig the power button.. nothing to loose with the phone refusing to start anyway!

For what it's worth, my power button had been getting increasingly creaky over the course of the last few months, and although not sticking, was requiring ever more pressure to operate. Also, the sound of rusty bedsprings every time I went to use my phone was getting somewhat embarrassing.
I found the sturdiest piece of paper that I could wedge in between the button and the rest of the phone, put a bit of PB Blaster on the paper, and wedged the paper in. The button has since been as good as the day I took the phone out of the box for a couple of months now.
*Edit: Should probably mention that the paper isn't supposed to stay in there - it was just used to apply the lube without soaking the phone.

Jfran71 said:
Ok, it's working again... I left the battery out for a few hours (literaly about 3), then pressed hard on the power button, and placed it (the battery) back in the phone.
Let it turn on and then back off by itself, then pressed hard on the power button.
pressed the button normally, and it booted up no issues. So far works fine.
I expect this issue is partly the power button, and something else unknown
Click to expand...
Click to collapse
So its working completely fine now? No issues? I'll try that but im not hopeful.
I've been having the same issue, started yesterday. There appears to be no issues with the actual button itself, it doesnt appear to get stuck or anything to cause this, even without the external shell and just compressing the sensor itself.
walletless, you said that you tried reformatting it and everything? Damn. I was expecting it to be a software issue. I'll mess with the button mechanism a bit and see if theres anything weird with it

Phone is dead
re-jigging and cleaning around power button did not help.. I ended up ordering a chinese knock-off of HTC Note instead

Does any have this problem, but on a normal stock rom?
I was thinking it might be just custom roms, I don't think that would have anything to do with it
Its worth a shot though

titanhydro said:
Does any have this problem, but on a normal stock rom?
I was thinking it might be just custom roms, I don't think that would have anything to do with it
Its worth a shot though
Click to expand...
Click to collapse
My phone died last month. I only installed updates that came through Zune up to 7.5. I went into AT&T and they told me too bad because it was out of warranty. I called Samsung, and they wanted me to 'volume down, camera, power' reset my phone, which didn't work. Samsung told me to send it to them for $70 because I was out of warranty.
Instead I entered a developer competition for a Lumia 800 and won. Now I just have a dead focus, and a new 800. I'd still be interested if anyone finds out a way to fix the focus problem.